Cons: "My mom booked the flight so I could not use the in Flight entertainment"
Pros: "Crew and flight itself was great"
Cons: "Temperature was too warm"
Pros: "The crew was great and the flight was OK...there were some bumps along the way."
Cons: "The seat could have been a bit more comfortable."
Pros: "Great prices, great schedules (tons of flights)."
Cons: "Free WiFi."
Cons: "Nothing boarded right onto the plane without any problems"
Pros: "Great on everything. Very friendly."
Pros: "Great job accomodating my disability."
Cons: "The pre-boarding was very chaotic."
Cons: "Very friendly and attentive flight attendants."
Pros: "We arrived 20 minutes ahead of schedule!"
Cons: "Everything was great!"
Pros: "Crew was excellent, seat was just a seat"
Pros: "The seating was a lot more spacious than on the Delta flight we took to Portugal three weeks ago."
Cons: "The gate agent got the boarding group messages mixed up on the display screens, which allowed some people with C boarding numbers to board with the first group of As, but aside from that minor issue everything went fine (it was a full flight, and too many people carried on luggage, as usual)."
Cons: "Nothing! The flight was great. The crew was very friendly, helpful, and courtesy!"
Pros: "The crew.....always the most valuable asset a company has!"
Cons: "We have a known traveler number, TSA precheck, and yet SW did not include this info on our boarding passes.....we had to use the normal tsa security lines. The info is in our SW rewards accounts."
Pros: "Seats new plane."
Cons: "Delayed loading really badly managed little info on problem."
Pros: "Everything went well. It was nice to have a flight that was smooth."
Cons: "No WiFi and no one notified us we were delayed."
Pros: "Nice crews, good seating option"
Cons: "More direct travel instead of 3 flights to connect"
Cons: "This plane was one of the older versions so it took longer to board because of the lack of overhead bin space and I felt that the seats were more cramped than normal."
Pros: "The crew was attentive."
Cons: "No phone chargers on the plane. WiFi was not available for that particular flight. We sat on the plane at the gate for almost an hour before the plane started moving and the crew said the delays were due to “paperwork”"
Pros: "I forgot the guy's name buy one of the crew members was especially funny! Good snacks, comfy seats, solid entertainment."
Cons: "Had a 1.5 hour delay due to a mechanical issue."
Cons: "Even with the air vent open, it was a bit warm. Traveling with my dog, had to pick the case up so she could get some fresh air."
Pros: "Ample seat room. Not full flight. Attentive flight attendants."
Cons: "Cup of hot tea was very small."
Pros: "Service was great! On-time departure."
Pros: "Flight was amazing!"
Cons: "Love to see them flying from Ohare!"
Pros: "From car rental to the gate in 20 minutes Every detail went well"
Pros: "The flights were in time, boarding was well coordinated."
Cons: "No announcements were made after SW028 landed to inform passengers regarding the long wait on the tarmac."
Pros: "I appreciate that the crew did their best to make everyone happy and comfortable. I also appreciated that since the flight was delayed the crew did their best to make sure the boarding process was quick and as painless as possible."
Cons: "The connection in St. Louis was tight and unfortunately the departure gate was on the other side of the terminal so the Austin passengers had to hustle to make sure to make the flight. I’m not sure why my KTN did not connect to the tickets and so I was not able to utilize the pre-check security, which is a bummer. I have my number on my SW account so I’m not sure why this time it did not connect automatically as it as done in the past."
Pros: "Once again, a Southwest flight crew made the discomfort of flying a little less onerous by being friendly and funny. People were actually laughing out loud. The seats are so small you’re packed in like sardines, the food offering is a lousy bag of pretzels. But the flight crew? They were truly pros."
Cons: "See above — it’s just misery to fly in tiny seats."
Cons: "Se need better food on planes"
Pros: "Didn't crash."
Cons: "In wheelchair and needed assistance boarding. In fact there were 3 of us and no assistance. They started boarding others and then that made it difficult to board. I felt neglected and in everyone's way. No food available on flight to purchase. Because of time difference, after landing and customs check, I was hungry but didn't think I had enough time to get anything. If I had known the plane was delayed, I would have gotten something to take on board. I arrived at Ontario Airport at 10 45pm which was 12:45pm by my stomachs time and I hadn't eaten anything since lunch."
Pros: "I like the boarding method a lot, everyone should do it that way. The staff is kind and polite overall. Their baggage policy is what brings me back every time."
Cons: "I wish they weren't so stingy with the soda drinks. I was feeling very thirsty and they give you a tiny cup. I tried to get up to get another drink only to get chastised back into my seat to anxiously wait for them to come around again."
Cons: "Almost never used to have a delayed SWA flight. Now it is commonplace. Gate attendants rarely say anything of explanation or apology, as if you will always just be there. Not necessarily so."
Cons: "This flight was missed due to the delay, not leaving until 8:35."
Cons: "There was nothing to dislike!"
Pros: "the boarding agent was hilarious"
Pros: "Southwest is now my favorite airline. They have the best crew ever and they got the process of boarding downpack."
Pros: "Boarding and exiting went fine. Other than a rude passenger, the flight attendants were very courteous, even to her."
Cons: "Cramped seating flight was just about sold out"
Pros: "Well organized. Pleasant crew."
Cons: "No issues"
Pros: "The crew is very engaging and always smiling"
Cons: "The ac wasn't working on the flight from Chicago to St. Louis. Fortunately it was barely an hour's flight."
Pros: "Delayed by 2.5 hours - every 30 minutes or so we got an update saying it'd be another 30 minutes"
Pros: "I got home"
Cons: "Zero entertainment; zero meals (snacks only); cup of soda; couldn't sit with family because boarding pass was at the end of the "Bs." Very uncomfortable."
Pros: "Professional crew, even when the obviously drunk woman and her husband in front of us made a stink about 'water service only' on the 23-minute flight."
Cons: "Very crowded flight. The plan sat with no circulating air on the tarmac for 40 minutes waiting to take off. Apologetic pilot kept us in the loop, though."
Pros: "free snacks, comfortable seat, friendly crew."
Cons: "limited channels on free tv there used to be more when they had a different partner. I did watch ESPN for the first time on a flight. The stream was a little choppy on my device"
It was not what I had expected but it was a great way to see the landscape.
Pros: "ground crew, pilot, flight was smooth and gate connections to Jet Blue in Boston were fantastic!"
Cons: "leg room"
Pros: "Great pilot! Awesome experience. Very safe. Pilot was diligent"
Pros: "The pilot was kind and to the point."
Cons: "The guy who boarded us told me to wait as his computer could not check me in. 10min later he is rushing me to get on the runway. It was 30min before scheduled take off. I had ordered food and had to cancel my order before the café had finished, so he wasted food and did not get paid and I was hurried and boarded the plane hungry. I probably won't use Cape Air again unless it's an emergency situation"
Pros: "The pilot was amazing"
Pros: "Clean plane"
Cons: "Seat is not comfortable. It is too hard. My muscles fell asleep"
Pros: "Professional crew"
Cons: "Leg room. New planes."
Pros: "I had the opportunity to sit in the co-pilots seat! What an amazing experience.. Flight departed on time too."
Cons: "Nothing at all.."
Pros: "Quick flight. Excellent service."
Pros: "Considering I was a bit scared flying on a small plane my pilot was excellent. I enjoyed this flight so much. It was spectacular!"
Cons: "My Pre TSA Check did not apply to flight"
Pros: "Flight from Havre to Billings was fine, from check in through security and to the flight. Smoke from CA, OR, NV fires really limited the view, but CapeAir did fine with their service"
Cons: "Seats are a little small, but that is to be expected in such a small plane. Other than that, the flight was great."
Pros: "Smooth flight. Nice option to fly to small airport closer to home."
Pros: "Got to sit next to the pilot!"
Cons: "Nothing, it was an absolutely breath taking flight!!"
Pros: "All except TSA check"
Cons: "TSA check for domestic flys"
Pros: "Good people quick flight"
Cons: "I'm a big guy and it's a really small plane."
Pros: "Got a shuttle from the plane to my terminal at STL. Very convenient."
Cons: "Rather loud, but I don’t think there was much the airline could do about that. Maybe earplugs."
Pros: "Flight on time. Nice smooth ride. Very friendly pilot."
Pros: "Crew was pilot and helpful in explaining the situation to me."
Cons: "Got bumped from a flight to make way for a pilot in training. The fact that this happened on christmas eve made it even worse. Had to wait until boarding to find out that was being bumped and was told I shouldn't have been allowed to check in."
Pros: "small plane soft landing"
Cons: "pilote acts like army general single pilote only air vent poor in plane"
Cons: "We were left waiting after the flight we were booked on took off full. Had to wait another 45min to have a private flight with no copilot."
Pros: "The ease of changing flights."
Cons: "Of the three women at the gate one was rude to everyone. The two others seemed ditzy and clueless. The announcements they made were incomprehensible to many in the passenger audience. There was substantial eye-rolling."
Pros: "Shirt flight no food, but bumpy. I almost threw up on a 25 minute flight"
Pros: "The flight itself was nice"
Cons: "Being delayed and the process of dealing with the delays was a real headache"
Pros: "Flying over the traffic heading to Hyannis where you take the ferry to Hyannis. Experienced pilot who told us the stewardess would be passing out food after we were airborne. Good sense of humor in a 9 passenger plane."
Pros: "Easy, painless and on time!"
Cons: "Everything was great!"
Pros: "Flights across the east coast were delayed, luckily ours was only 15min late to take off."
Cons: "Landing crew in Boston was rude, bossy, and repetitively sciolding, just because I touched the door of the plane. No instructions nor to or warnings were posted, but he kept harassing me and the other passengers.about "our safety"."
Cons: "My flight from Rutland to Boston was unexpectedly cancelled with very little notice. I could not reschedule my trip because I needed to catch a separate flight from Boston. My alternative was to drive there and stay the night in a hotel, which was expensive and frustrating. I will be calling for a refund."
Pros: "It is always a pleasure to fly with Cape Air. The staff especially in Owls Head are phenomenally nice and helpful."
Pros: "The flight was on time and it was a great flight on a nice sunny day! We arrived earlier than informed at the time of takeoff."
Cons: "Too expensive. 399 for a 40 minute plane ride? Really?"
Cons: "The flight was cancelled because of engine trouble. As a result we miss our connecting flight to our final destination."
Pros: "They plain didn't crash although it sounded like that was likely when we were taking off."
Cons: "The lack of ear protection to cancel out some of the loudness of the small aircraft would have been REALLY nice."
Pros: "It was a smooth ride. Best flight I haven't had in a long time"
Pros: "Great service and quick flight from Lebanon to White Plains. Super convenient and the crew was very friendly."
Cons: "They have a bad rap in the Caribbean for bad service and unreliability, as I found out after my bad experiences. I was left stranded in St Croix because even though they charged me for the flight "my name didn't appear on their seat list." And they were like oops nothing we can do sorry. This time, they left me stranded in Puerto Rico. For three days they couldn't rebook me. Flight was cancelled on xmas weekend because the "pilot was over his hours." After they rebooked everyone else on the flight including my boyfriend, their computer wouldn't rebook me for some reason so I had to purchase a ticket to be able to leave. They assured me they would refund me but of course I've been emailing with Cape Air for a week and still no refund. Never flying with them again obviously, and recommend you avoid them if you have connections or need to get somewhere guaranteed. Maybe they have better service on the east coast but they should do a total overhaul of their service in the Caribbean."
Cons: "Booked with Cape Air a month before our trip to Bimini. We had quite a few reasonable trip options but decided the float plane would be fun. One week before our departure Cape Air cancels the tickets. No explanation, no rebooking, just a "I'm sorry, too bad, go find something else," we ended up paying full fares through United for another $1000. So much for our affordable weekend getaway. Thanks Cape Air."
Pros: "It was my first solo flight, as well as first flight in a small plane. Quick, easy check in and boarding in Mayaguez, PR. In San Juan, exiting and meeting family was not easy, due to terminal design. Overall, great experience."
Pros: "It's great having the convenience of these flights."
Cons: "People know there is a security process to go through. Make it clear what you need in advance. There is no need to be rude in any way."
Pros: "But it came on the next flight to Rutland and was delivered to my house that evening."
Cons: "Due to weight issue we made it safely to Cuelbra but our bags did not. Hopefully they arrive today or we will be going 2 days without them. No fun"
Pros: "There was no food or entertainment so you should include a column in the survey that reads: N/A Otherwise excellent pilot!"
Cons: "It was a rain night fly.... but that is no ones' fault"
Cons: "Was very disappointed. I missed my next flight in Boston because this one was cancelled 15 mins before we were supposed to take off- leaving little to no time to make other arrangements. When I first checked in I was told there was a slight delay due to 'wildlife management' then we got word that it is cancelled because of ice in Boston- it was 46 degrees. There was no compensation because the cancellation was due to weather. However, we were later informed that it was due more to lack of equipment. I have lost my faith in cape air"
Cons: "Overall not bad. Food service can be better but it is due to the pandemic currently. Overall excellent flight!"
Pros: "I love that the plane has extra space available between seats (with no one in the middle) & that everyone was encouraged to keep their mask on at all times."
Pros: "I like having the adjustable head rests."
Cons: "There was no window in the back row of seats, which was claustrophobic. The seat rows are too close together, that it was hard to focus on the movie on the seatback in front of me. My seat didn't recline at all."
Pros: "Crew and service were outstanding"
Cons: "Good taste perhaps...?"
Cons: "More leg room and seat width. I don’t like having other passengers pressed against me."
Pros: "Crew was good"
Cons: "No idea why there was over a two hour delay."
Pros: "Pilot and his ability to maneuver the turbulence. Also variety of snacks."
Cons: "Felt hot in the plane."
Pros: "On time departure and arrival"
Cons: "Paying for seats"
Cons: "At least one hour late"
Pros: "I did get home eventually"
Cons: "Flight was delayed. Seats are cramped."
Pros: "I liked the cookies and juice. The interactive screen to watch something. The cleanliness. The price. On time. The service. Thank you. The excitement of flying."
Pros: "Flight crew was excellent. We had the emergency exit row so leg room was awesome! Kind bar and soda we good."
Cons: "Flight delay due to the older aircraft and lack of a pilot that knew how to fly it. Bathroom needed some tending to"
Pros: "Equipment felt a bit dated. No entertainment system, which was fine with me. Skipped the offered snack. Just had water. Flight was onntime."
Pros: "In-flight entertainment, speed of flight"
Cons: "I was delayed over 2 hours"
Pros: "The crew at the airport was very courteous and helpful."
Cons: "No food; not even offered water; I asked a Delta employee about our seats and she was very unprofessional (mind you I'm traveling with kids and my boarding pass said that seats were to be assigned at the gate)."
Pros: "I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos, please reimburse on the credit card"
Cons: "I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos of the studio and musicians"
Pros: "I love the in-flight movies!"
Cons: "This wasn't pertaining to the flight or airline; but the TSA line was ridiculously slow."
Pros: "Good choice of video programs."
Cons: "The flight attendant took 25 minutes to appear, and had enough time for one round of service. First class, at least you should get two drinks. Fly basic economy, there just isn’t any reason to fly first class."
Cons: "Direct flight, on time arrival"
Pros: "In a pinch they were able t"
Cons: "The vegan meal was not good"
Pros: "The crew were so polite and happy!"
Cons: "Those seats! UGH!"
Pros: "i fell asleep until we arrive to STL."
Pros: "Anna from South Africa was funny, and super accomidatinf"
Pros: "The flight itself was fine."
Cons: "The flight was delayed and it set off a slew of connection problems."
Pros: "Very professional cabin crew"
Pros: "I got to destination. Baggage claim was quick."
Cons: "Flight was delayed due to waiting for a tardy flight attendant. Landing felt a little hard. No announcement about baggage carousel prior to disembarking."
Pros: "Friendly and informative flight attendants kept the passengers in reasonable spirit."
Cons: "Left nearly an hour late after confusion related to oversold seats and upgrades. The gate agent entered the plane multiple times. The landing was rough, the brakes were loud."
Pros: "For a short-haul flight on a small CRJ, it was the most pleasing and comfortable flight. No delays and everyone was pleasant from ground staff to flight crew."
Pros: "Good service and food"
Cons: "My non-reclining first class seat was a disappointment on this long flight. The flight was full, so there was no re-seating option."
Pros: "Great (seemed like unusually friendly and helpful) crew. Plenty of carry on baggage room."
Cons: "Seats didn't recline. Plane hot initially and couldn't be cooled down until airborne."
Pros: "Left reasonably on time, arrived a bit early, able to find overhead storage for my roll-on, even boarding in Zone 3"
Cons: "Very tightly packed; minimal comfort for the flight."
Pros: "Did not eat or use entertainment."
Pros: "Everything was smooth. Short flight, but they offered us refills on drinks, which I've never experienced before. Polite staff, great flight. Thanks!"
Pros: "Had exit row so more leg room"
Cons: "Did not announce zones well, no entertainment."
Pros: "Excellent flight. Nice new aircraft."
Cons: "Delta Flight #1661 I paid for 1st class. My first flight was late so I arrived at the gate after boarding began. When the gate attendant scanned my ticket another printed. When he handed me the ticket my seat had changed to seat 25E. I told the attendant that I had paid for first class. He asked me to step aside while he contacted his supervisor, Joe. Then I had to wait until ENTIRE flight had boarded which defeated part of the reason I paid for the upgrade. This was on top of the fact I was so thirsty because 1st flight didn't have drink service and because it was late I had to book it to the connection arriving sweaty, hot and needing to use the bathroom. I was told they had given my seat away to someone as a free upgrade. Joe offered me a $100 voucher to take other seat which was less than I paid for 1st class, plus the seat was a middle seat in the rear of the plane. When I told him as much, he tried to manipulate me by telling me that they would have to kick someone out of my seat. When I declined the downgrade, they made me stand by while they kicked someone out of my seat which was embarrassing and humiliating. Then, when they handed me a new boarding pass, it was not the seat I had paid for and selected, instead it was in the first row, which I’ve always hated because there is no under seat storage and I cannot keep my backpack with me. When I pay for first class, it is primarily so that I can board first and so that I have extra room to work (which I need access to my bag to do). While I was trying to take out the minimum of the things I needed from my bag and figure out how to manage without it, 3 times a flight attendant told me they had to take my bag (since I was the last person to board they tried to prevent me from using the bathroom and they were anxious to leave early). I tried to explain that Delta had prevented me from boarding earlier and that they gave away the seat I paid for which was NOT the first row."
Pros: "The crew was nice"
Cons: "I didn't like the fact that I didn't get my luggage with me when I arrived to casablanca as I lived 4 hours away from the casablanca. I have to come back the next day to get my luggage. I was very mad about it.plus I noticed one of my luggage has been damaged so now I have to buy another one because I can t use it. It was disgusting."
Pros: "The flight crew was nice and polite. They served drinks and snacks in a timely manner while on the flight."
Cons: "Flight was scheduled to leave early, the plane arrived, but they couldn't turn the plane around fast enough. We left the gat late, then pilot said we would still be arriving half an hour early. We arrived about 45 minutes late, and that was a problem because our connecting flight was due to depart now in 15 minutes. Lightning forced the airport to shutdown, which was great, we had a chance to catch our flight, but we were stuck in the airplane, and we couldn't get to our gate until the all-clear. I know this is not Delta's fault, but they did arrive quite late on a flight that, according to them, would be early. They also never communicated to the other flight that there were several passengers catching that connection. So by the time we had ran to catch our connection they had closed the ramp. Lightning hit again, and they shutdown the airport once again, so the airplane was still at the gate for about an hour, and they did not allow the 20+ passengers to board that plane, which was right there. So frustrating. The only thing that saved it was that our new flight was the new airbus, and although it left an hour and a half later, the comfort level was phenomenal."
Cons: "No in flight entertainment"
Pros: "Really surprised to see that Deltas new 737's had free in seat entertainment."
Cons: "Boarding was a little awkward."
Pros: "Crew service was excellent"
Cons: "Poor leg space"
Pros: "On time, nice crew."
Cons: "Delayed flight for 6 hrs. and acts like it is just business as usual, perhaps it is for Delta"
Cons: "The flight was very bumpy and didn't have the option to watch a movie."
Pros: "The cookies!!!"
Cons: "To cold on plane"
Pros: "My overall experience from booking to checking in was great! Delta provided seat accommodations for me to make flying with an injured knee much more comfortable. Thank you!"
Cons: "As always, I find the seats to be too close together and cramped, especially for middle seat passengers."
Pros: "Although not the crew or airline's fault at all, we had to sit and wait for the Vice President to leave the airport, which delayed the whole airport, really messed up my plans in St. Louis. Very friendly staff, and the captain kept us very well informed of the whole situation. Besides running out of choices to drink (they were down to water with no ice by the time they got to us) it was an ok flight."
Pros: "Gate attendant was a superstar."
Cons: "6 hour delay due to part that St. Louis sent for - twice. Will never fly through ST Louis again on AA. Terrible Domino's pizza and water were complimentary after 4 hours delay. Returned to gate twice. 11 a.m. flight arrived at 9:30 PM ( 3 hr flight). Poor gate attendant was left to fend for herself as she was fed false and contradictory information."
Cons: "Late and then mechanical issues."
Pros: "Crew was great"
Cons: "Seat was uncomfortable. Flight was much too crowded"
Pros: "Crew was friendly and nice."
Pros: "Flight was cancelled after multiple delays & I changed to United."
Cons: "Stop delaying & canceling flights, especially last minute"
Pros: "Really easy boarding and flight. Great in flight entertainment options."
Pros: "All was good"
Cons: "Nothing to complain about."
Cons: "Person in front of me had seat reclined from take off to landing. Nobody checked. Nobody told him it had to be upright during takeoff and landing. I believe that is a safety issue. Isn’t that why the flight attendants are there?"
Pros: "Seat assignment process was great and considerate of my preferences."
Cons: "If AA could fix its luggage handling process that would be great. BOTH (!) of my bags have been lost on this flight. Both have been eventually located, recovered and delivered to me, but experience was not pleasant this time."
Pros: "Flight attendants were friendly and thoughtful."
Cons: "Seating is too tight. Hard to believe that in 2019, major airlines still have seats without any electrical or UBS outlets for charging devices."
Pros: "Crew friendly and accommodating, even on short flight"
Cons: "Good - no complaints."
Pros: "Crew was great."
Cons: "Plane was about 1000 years old and I don’t think I’ve sat in a more uncomfortable seat."
Pros: "Comfortable seats and snack / drinks service"
Cons: "Delayed flight departure and bumpy landing"
Cons: "I was apparently "flagged" by British Airways for extra security checks. As I understood it in London, I was randomly selected for this security check. This then apparently meant that I was to be flagged for all subsequent flights. This meant that in Chicago, after going through two other security checks that day (Zurich and London) and completing customs, I had to engage in a full Homeland security check. This involved removing protective covers from my laptop and phone that were hard to get off (not meant to be taken off regularly) and a full body search that I did not have to do in London. After many hours of traveling, this was very a frustrating experience."
Cons: "I will never, ever book with Kayak again"
Pros: "Flight crew was great. The plane was half full, so the attendants allowed us to move."
Cons: "Terrible landing in Charlotte. The plane was rattling and had an annoying whistle."
Cons: "It was not clear that I needed a different 6 letter code to checkin using the AA website. I finally got frustrated and called AA only to find out the code was different. The codes should have been the same or you should have referenced it on the website when I tried to check in"
Cons: "Flight was delayed for more than 4 hours with little communication from staff as to why, gate was changed to a gate across the airport."
Pros: "Our plane was late getting to the gate. They kept us informed and turned it around pretty quickly. There were storms between Chicago and Rochester so we were rerouted. As a result the hour flight was an hour and a half. The pilot kept us informed and it was a very smooth flight. So even though I was over an hour late arriving I so appreciated the communications and the safer route. AA seems to be communicating more than other airlines and I appreciate that. Flying is absolutely no fun anymore so you take what you can get for the positives."
Cons: "WiFi wasn’t working so I couldn’t communicate my late arrival to family picking me up."
Cons: "On my first flight from SLC to ORD I asked 3 different American Airlines employees if I needed to pay for my carryon before I got on the plane. They all said no. I got on the plane, put my carryon under the seat in front of me and everything was great. I landed in Chicago, got to my gate, went to board and this very rude employee stopped me after I scanned my ticket and told me I couldn’t board with my bag. The EXACT bag I had boarded with in SLC. After harshly grabbing my bag and putting it in the carryon basket to check for size, she wouldn’t let me pass by her into the boarding bridge and told me I was going to have to pay. I tried explaining that I had asked I’m SLC if I needed to check it and they had all said no and that it fit under my seat. She said, “I don’t care what they said in SL, this is what I’m saying here.” And directed me to the front desk where I had to pay $50!! $50 for a carryon backpack that fit under my seat comfortably 20 minutes before!! Without saying a word (cause I didn’t want to yell at the poor girl behind the desk) I paid the $50 and proceeded to enter the bridge but before I passed through, the rude woman said, “have a nice flight ma’am” and scoffed!! An audible scoff. So I’m short, I hate American Airlines and I will do my BEST to not have to fly with them in the future."
Pros: "The fact that they re-booked without me having to contact customer service."
Cons: "The connecting flight was cancelled while boarding was in progress at the start of the journey."
Cons: "Flight was delayed by untold circumstances causing us to miss our connecting flight to Venice."
Cons: "I’m not sure how this flight was as I missed it due to a delay from YYZ to ORD"
Pros: "crew was pleasant"
Pros: "On time departure and early arrival"
Pros: "Nice crew Spacious plane"
Pros: "The crew was amazing, flight was very smooth, arrived early, plane clean, service was great."
Cons: "For being in first class, my seat did not recline so I couldn't sleep and audio for my entertainment center was not working"
Pros: "Good time for flight"
Cons: "Tight, hot inside plane, no refreshments"
Pros: "Was on time."
Cons: "Not eventful."
Cons: "Luggage did not make the transfer on time (Chicago-Charlotte after Tokyo), although they had about 45 minutes to load it. Do not buy an international ticket with less than 1.5 hours transfer time. (It took 45 minutes to get through customs/immigration and retrieve luggage for transfer."
Cons: "An S80? Really? This plane was older than me! Horrible plane! The crew looked like they had been up since 4 am. Looked exhausted and unfriendly. I do want to clarify that this was an American Airlines operated plane, not etihad."
Cons: "There was just an announcement that the refreshments will be served shortly but there were no refreshments. Take off and landing was horrible. Flight was shaking way more than usual."
Cons: "All was excellent! Only the internet was not working good , payed for all flight access but most of the time the internet was not working. Anyway I contacted support team and they refunded me"
Cons: "The flight was delayed more times than I can count, we got a different reason each time. Weather I can understand, but telling us we are waiting on a specific crew to arrive and then announcing that crew is not for our flight was just terrible communication. No one seemed apologetic. The only thing they did was bring a snack cart over for us, and that got raided by children so many people didn't get anything. We had arranged transport from Orlando to Tampa for that evening, and our rides had to cancel because instead of 7pm we were now arriving at 130am. Your airline's mistakes put everyone at an inconvenience and we weren't offered assistance to fix it. My husband went to ask for help in arranging new transport home, but he couldn't even get to the front of the line. The customer service was terrible. We really enjoyed our first leg of the flight home with American Airlines, but after the second leg and all of the problems we had... we will not fly with American Airlines in the future."
Pros: "on time"
Cons: "very cold"
Cons: "This made the check in process extremely frustrating and confusing. Traveling with my elderly dad who had to squeeze between two large men for 7 hours because people who actually booked the airline got priority seating. We had to pay an extra $500 to upgrade to comfortable seats. Not pleased w Kayak."
Cons: "Forced to check my carry on. Took 30min for the bags to come out on the carousel. Which is why i never check my bag."
Pros: "I enjoyed the entertainment because I don't watch movies in the theater often. The movies I saw in-flight were recent films I've been wanting to see and made time pass fairly quickly."
Cons: "I'm not a giant, but there definitely was not enough leg room in the main cabin. I could not sit comfortably, especially in the middle seat."
Pros: "Speedy boarding"
Cons: "Unmotivated crew, uncomfortable seats."
Pros: "Good flight. Arrived on time"
Cons: "Jet bridge was broken and needed repair. Delayed departure."
Pros: "very friendly staff"
Pros: "Nothing to expect from Domestic fight."
Pros: "The crew were exceptionally friendly and helpful. They made the negatives about the flight much more bearably be their excellence service whether during boarding, in flight, or after landing."
Cons: "I booked the flight originally through british airways and expected your standard, modern plane for cross atlantic travel. Boarding to find myself on a 767 designed (and likely built) in the 80s was rather disappointing."
Pros: "Plane was ancient"
Pros: "The ginger ale."
Cons: "This was my return trip with more delays due to maintenance issues of the aircraft. 10/17/16 flight 1585 was the outgoing flight delayed five hours on my departing trip. I waited at the baggage carousel 15 minutes for my bag after over an hour delay due to switching aircrafts. With a flight arriving this late in the evening with the low volume of bags checked (due to checked luggage charges), this should not be the case. Five minutes to gulp down ginger ale."
Pros: "All flights were on time Greatly enjoyed the trip"
Pros: "Flight was on time. Plane was clean. Staff very professional."
Pros: "It took off on time and life was good."
Pros: "They were friendly. Seats are rarely comfortable..."
Cons: "I think all planes need better leg room...."
Cons: "Everything was good!"
Pros: "Flight attendants were absolutely amazing!!!!! They made the trip very enjoyable!"
Pros: "Great crew"
Cons: "Very uncomfortable seats"
Pros: "I had absolutely no complaints about this trip"
Pros: "The flight was listed as a 50 minute flight. The boarding was great, and very fast and efficient, but there was news that Air Force One was scheduled to land at our destination, so the flight left a bit early. Upon reaching altitude, the plane made record time. 50 minutes was cut down to under 30 from take-off to landing. The attendant was barely on the last row (a charter plane) from serving drinks, before the cart had to be put away for landing."
Cons: "The seats were tiny and my neighbor and I were both a bit taller and stockier than perhaps an average passenger (220lbs)."
Cons: "flight was over two hours late because of a late incoming plane. That may be for good reason, but we weren't told until less than one hour before takeoff. It doesn't make sense that the airline just found out one hour before takeoff that the flight was two hours behind. We should have been told sooner about the delay, while we had other choices of alternate flights."
Cons: "The fight to flint was canceled last night beacuse they had no captian. What the heck!!! My mom is a senior citizen and the last thing she needed to be doing was schlepping all of her things to and from the airport in fridged temps. She’s battling a major cough and is now so exhausted!! This is totally unacceptable...not to have a captian?!???! Please respond as to how I will be reimbursed or what I can do to feel satisfied."
Cons: "You better get rid of basic economy."
Pros: "No delay, friendly crew"
Pros: "Associates were nice and knowledgeable. The airplanes were comfortable. Love the onetime performance of scheduling."
Cons: "Unite Airline performance wasn't the good. Also, there was nobody in Chicago to help us with the transferring process."
Pros: "Great captain and crew."
Cons: "I prefer the entertainment on your own device."
Pros: "I had the exit window and that made a huge difference in my trip as I am a 6ft tall woman who is all legs."
Cons: "It was slightly turbulent and TSA at O'hare airport are the rudest and laziest humans on the planet."
Pros: "Snacks and drink"
Pros: "Flight was on time."
Cons: "Seats are uncomfortable and cramped."
Cons: "Wouldn't let me bring my bag even though there was plenty of space."
Pros: "Nothing to like when an agent tells you that 8 seats open on plane .but already full!"
Cons: "See above!"
Pros: "Wasn't thrown off"
Cons: "Another delayed flight with United"
Pros: "We got my wife on a plane home in under four hours."
Cons: "United decided to bump some of their glorified bus drivers ahead of me on standby so I had to wait a full four hours in O'Hare listening to some doichebag from LA try to entertain folks at the Goose Island bar with his stories about selling franchises."
Cons: "They might as well have thrown us in a car trunk the crew was very unaccommodating they didn't really care about us and the room legroom is ridiculously smal. On the connecting flight, the last flight the plane was two thirds empty and the crew made us sit in our assigned seats, crammed together telling us that if we want to sit in a seat with more legroom we have to pay $180"
Cons: "Too many seats too close together. The entire trip was too hot and stuffy. The flight attendants showed minimal care about the uncomfortable hot and stuffy environment."
Pros: "Everything went smoothly"
Cons: "Good options are terrible"
Pros: "The snacks were great"
Cons: "Clearly a new flight crew. They needed some more practice with efficiency and reading the statements they are required to make. Previous flight was over an hour late arriving at the airport meaning that our flight was just as late departing for our flight. First we were told the flight was 20 minutes late, then 8 minutes late, then 40 minutes late, then 55 minutes late... Every time they told us the incoming flight was about to land."
Pros: "Crew was attentive."
Cons: "From Gregory at the check in being rude and anything but welcoming, to seats in first class needing replaced, this was anything BUT a first class trip. This was my second time giving United a chance as I normally fly Delta. I don't think I'll make that mistake again. I understand a late night flight doesn't have a meal service, but snacks of chips and bananas is not my idea of how you should serve Firat Class passengers. I would have a hard time recommending anyone choose United as their airline. Time for an upgrade of not just the seats, but overall customer service."
Pros: "Great crew"
Cons: "No room on board for carry on luggage and when gate checking luggage it resulted in further delaying me to make my connecting flight"
Cons: "Turbulence was insane"
Pros: "We'll coordinated."
Cons: "Girl at gate was rude!!! After missing connecting because of Uniteds negligence, my brand new luggage first time used, zipper to main compartment was ripped half way out!! My clothes and stuff hanging out as its coming out baggage claim!!!!!! This was a nightmare"
Cons: "The seats were terribly uncomfortable (including her flight to Chicago). The cushion made me slide down the seat and could not get comfortable."
Cons: "I went on this trip as an veterinary humanitarian out reach. I was also guardian to one high school student so that she might have an experience of such to guild her future. Her flight was missed booked to leave after mine, I attempted to rebook my flight with Luthansia but they would not let me me even partial rebook. I attempted a number of times to rebook the flight but their solution was extreme financial gain for them when more reasonable alternative could have been arranged. They canceled my entire return flight and left me stranded. I had to piece together a return flight on a shoe string budget. Thankfully American Airlines was understanding for it appears Luthansia and United are not."
Cons: "2.5 hour delay. No working bathrooms. Couldn't hear the tv and headphones that they gave out were useless."
Pros: "2 hours delay. Seems a trend with United domestic flights (technical problems, not the weather issues). United should review flight schedule to consider the delay so the passengers don't have to be a victim of those delays."
Cons: "Delay!! After traveling 20+ hours internationally, 2 hours delay on the last leg really is a big burden."
Cons: "Flight was delayed due to severl technical issues. Crew at least offer free drinks or snacks for the five hour delay."
Pros: "Nice clean planes and seat, on time performance"
Cons: "The flight attendant was hard to understand"
Pros: "Flight itself was fine. Major delay resulted in arriving one day later than planned, additional transportation cost, unplanned, and unplanned parking fees. No travel voucher was offered and when I asked was told it was not possible to issue a travel voucher."
Cons: "lost our bag, crying babies, uncomfortable plane"
Pros: "I was comfortable and I didn't die."
Cons: "It was not on united because it kept getting delayed."
Cons: "There should be some free tv"
Pros: "Courteous crew."
Cons: "Old cramped plane (EMB 135/145). Was dingy, dirty and smelled bad, no wi-fi or entertainment options. Very loud ride even though I was near the front far from the engines."
Pros: "Flight was on time"
Cons: "It was full"
Cons: "Our departure from O'Hare was delayed for over an hour because we were waiting on a truck to come and spray the aircraft with de-icing fluid. Ordinarily I would be understanding in this, but speaking as a military pilot, a simple walk around of the plane would have shown no ice or snow accumulation on any surfaces, and precipitation had steady stopped. It was sunny as they finally sprayed the empenage down. Compounding our frustration was a lack of communication from the flight crew. We were already boarded and delayed over 30 minutes before they announced the reason for the delay. There was no update as to our position in the queue of planes waiting for de-ice. And when the truck finally did show up, it sat next to the aircraft for close to 10 minutes before it finally began the process of de-icing our iceless aircraft. Very frustrating."
Pros: "Flight itself wasn't bad but huge delay and almost cancellation"
Pros: "The flight attendants were great."
Cons: "Late flight due to technical issues and a passenger problem. Wish both could have been resolved quicker."
Pros: "It was my first time flying United Airlines and I was satisfied with the service. I would definitely recommend this airline. Everyone was very courteous and available to answer questions."