Find cheap flights from Illinois to Louisville

Pros: "The crew was nice."
Cons: "N/A"

Cons: "I was really surprised that economy seats were not blocked off for COVID. They are tight enough as it is and I used SkyMiles to upgrade my seat and sat in a seat that was no different from economy and sat next to someone as well."

Pros: "The crew was nice"

Pros: "Nothing, the flight was canceled without a refund. I highly recommend canceling all business with kiwi in the future."
Cons: "My flight could have occurred or I could have been refunded."

Pros: "On time"
Cons: "Nothing"

Pros: "Being on time with everything."
Cons: "Nothing"

Cons: "Really felt happy on time touch down nice journey with delta"

Pros: "Friendly crew"

Pros: "Good"

Pros: "The crew was amazing! The seat was comfortable."
Cons: "Used the self check in kiosk to begin! That was awesome! But after that I still had to stand in line to check in my bags. That part of the process took a bit longer than expected."

Pros: "The crew worked hard despite a delay caused by holding up all flights due to a lightning strike in the area that caused ground staff to halt work. We were within five minutes of departure and then had a 45 minute delay"
Cons: "It took 90 minutes to get our check luggage in Las Vegas. Our flight number was taken off of the board with about 2/3 of the luggage delivered. This caused a huge queue at the baggage claim office. Folks did not seem to have a clue what was going on."

Pros: "Nothing special"
Cons: "That was the most uncomfortable and cramped seat I had ever had on a plane flight. Even sitting on the pillow did not help."

Pros: "I like that I arrived at my destination safely."
Cons: "My allergies were bothering me due to the airlines allowing animals to travel as passengers, in this case a rabbit. I am very allergic to animals. My breathing was compromised."

Pros: "This had one of the best attendants I have encountered. She was extra friendly and made us feel good."

Cons: "The Male flight attendant was rather rude"

Cons: "The flight was 2 hours delayed.. this cause a lot of inconvienece.."

Pros: "Friendly and Professional Crew"
Cons: "Snacks were a bit boring & no tv’s onboard."

Pros: "Everything was on time and efficient. I also liked that the captain came on and updated us on arrival, turbulence, weather, etc."

Pros: "The staff where friendly and excellent to talk to. They boarded us quickly and kept us informed. The flight was smooth and comfortable. Great experience"
Cons: "N/A"

Cons: "1,5 hours delay"

Cons: "Flight was delayed out of St. Louis causing several of us to miss our connecting flight from Salt Lake City to Portland. Delta was of very little help in assisting us in making a connecting flight. They could have at least helped with travel arrangements and provided us with a little food, a pillow and a blanket as we waited in their terminal for the next flight on their airline which was a several hour wait. I understand these things happen but the passengers didn't cause the problem and Delta needs to take care of people better if they expect to earn repeat business."

Cons: "Toilets space are below standards"

Pros: "Plane was on time."
Cons: "My seat assignment was in the last row of the plan when the plane was not full"

Cons: "Ac not working at last 30 minutes of flight."

Pros: "Crew was kind and helpful. Snacks were great!"

Pros: "Nothing"
Cons: "We lost our whole vacation and had to pay for the plans fare twice because My last name was spelled wrong on our tickets and we were unable to use them because my passport didn’t match the name on the ticket. We had to rebook everything pay almost twice as much for the plane fare, our Lodi g cost more and our trip was delayed for two weeks. Vyama is blaming us for spelling our name wrong and claimes that it’s our fault this happened because everything is automated. There saying they don’t touch anything that we enter into the booking but somehow everything they claim we entered is now in all capital letters and the space between our first name and middle name is now gone and all run together. The coustomer service number gets you to someone in India. I have tried to get this addressed four times now at first they tried to place the responsibility on the airlines now us and they have hung up on me twice. Kayak has been worthless, they also just pass the responsibility on to someone else. We will never use them again ant I intend to make sure that this mess is put out in social media to hopefully keep others from having their travel plans ruined by their flawed system."

Cons: "They changed my flight to a different one departing 2 hours earlier and did not notify me! The original flight was still available & they would not let me take it despite my reservation paper work. CRAZY! I have a two hour drive to the airport this gave me the option to leave home at 2:30am or go the night before and pay for a hotel. Flight was managed by DELTA who also did not care! All involved blamed each other. Beware"

Pros: "In flight movies"
Cons: "The flight was 3 hours late taking off which made us miss our connection to chicago so we are stuck in Atlanta tonight with unplanned expenses we were not planning on!"

Pros: "Very friendly crew"
Cons: "Seatbelts very short given ample seat size"

Cons: "Crowded"

Pros: "Everything from the check-in to the landing was great. We were well informed about what was going on with out luggage (we were on a regional flight) and the assortment of free snacks were superb! I guess I'll be a returning customer"
Cons: "I was expecting some form of entertainment (radio, overhead monitor, etc) on the CRJ700. But it really don't take away from the experience since T-Mobile partnered with the Wi-Fi service and I received a free hour of Wi-Fi!"

Pros: "Delta automatically rebooked our flight due to delays. We were rebooked on Air Canada"

Cons: "My flight got to New York so late!!!! I missed my international flight."

Cons: "Not great communication from gate or staff on board. Failed to provide adequate water. No ice on super warm flight. Just bad experience overall."

Pros: "Spacious, clean, great host and hostesses. The flight arrived at our destination 30 minutes early."
Cons: "Nothing."

Pros: "Crew was excellent"
Cons: "It was delayed"

Pros: "Newer plane! Comfortable"
Cons: "Nothing just great"

Cons: "If you have to swap out planes, do it at night, not the morning of the flight! And tell the customers in advance, so they can get some sleep instead of hurrying to the airport for an "on time" flight that couldn't be flown because of an equipment problem."

Cons: "Not enough water on the flight and we landed in a parking lot and shuttled back to the airport."

Pros: "Having status. Always on time. They run their schedules like European trains."

Cons: "turbulance"

Pros: "Plane took off and arrived on time"
Cons: "Seats are terrible with not enough leg room. My knees were pushed up into the seat ahead with no room to reposition or move."

Pros: "I was cleared for standby! Flight attendant at the stl gate is always friendly and willing to help! I love her!"
Cons: "I waited almost 6 hours on the phone the night before the flight to get on standby! Almost didn't get the flight! Was charged $50 only to not get on my next flight because it was over booked! Flight attendant was very rude!"

Pros: "I liked that I was able to get able to get an earlier flight!"
Cons: "I don't like that I had to pay $50 extra dollars for standby on both legs of my flight! I am a very loyal delta customer and these past times flying I feel like my favorite airline is turning into the bad airlines delay everytime, problems with the plane fare prices too high! I'm starting to think about taking my business elsewhere!"

Pros: "10 minutes early departure"
Cons: "There isn't enough seats in the gate area and sitting on the runway for 10 extra minutes we could have been early"

Pros: "I had a confirmed first class seat when I left Daytona I had row 20 when I got to Atlanta"
Cons: "They couldn't figure it il out in Daytona"

Pros: "Nothing!"
Cons: "It never happened! After many delays, my flight was re-routed"

Cons: "Delayed flight for 6 hrs. and acts like it is just business as usual, perhaps it is for Delta"

Pros: "It was great and very roomy I felt like a movie STAR!!!"
Cons: "N.A"

"I need to go back to waterloo this week"

"From the moment I walked into the airport in Chicago to the moment I was walking off the plane in Florida I had an unforgettable experience! I was traveling with my 3 month old by myself and everyone just made sure I was taken care of. I couldn’t thank them enough!"

"There was no entertainment and again, the seats were very cramped and uncomfortable."

"I left my phone in seat 6C or B where I sat with my husband. The lady with the oxygen tank needed help coming back from the bathroom as we were ready to land. We stopped the movie we were watching on my phone to help her and I guess I forgot it. Please, please return my phone. Samsung note galaxy 20 ultra. It is on airplane mode. Thanks so much"

"Too busy trying to sell AA credit cards"

Pros: "Very good"

Pros: "The plane was really clean and they had lots of overhead storage."
Cons: "It was too crowded and cramped and UNCOMFORTABLE and there was a REALLY LOUD kid that would not shut up and nothing was done about it."

Cons: "On time take off would be nice"

Cons: "The Terminal in Chicago had no open amenities and overcrowded."

Pros: "The plane is amazing and the crew was very nice and helpful"
Cons: "Everything was all good."

Cons: "We didn’t even have a pilot, had to call and find one because our pilot that was scheduled “forgot to call in sick”. We were already delayed by 4 hrs so this made it delayed by an hour more!"

Pros: "Glad we made it back."
Cons: "Flight could have been on time. Attendants in the airline could have communicated much better to give update on delay, but they did not give any information despite several times getting up to ask questions at the main check-in. Many of the passengers were very discouraged. Plane left nearly 2 hours late due to an unclear maintenance issue, paperwork and also no fuel put in the plane until all passengers we on board."

Cons: "Change your fist class cabin. If we’re paying that much for a 4 hour flight we should be in a better cabin. The flight from Lax to O’Hare was great but the plane coming back is old and ragged"

Pros: "Fell asleep"
Cons: "Nothing"

Pros: "I like the ability to watch movies"
Cons: "The cabin was hot... air didn’t blow well... the crew was abrasive and rude. I asked simple questions and got long explanations for no reason"

Pros: "Crew was excellent especially the first class attendant very attentive and always checking on you"
Cons: "The food needs to be back to normal for first class and also baggage is very slow almost over 30 min wait"

Pros: "The aircraft was very clean, neat and well maintained. The crew was friendly. Process of checked-in luggage was seamless and straightforward."
Cons: "I found the istructions on some restricted items to be confusing and contradictory between instructions at the airport, the AA website and the TSA website. The agent at the counter was well-informed, though, and it all ended up going well."

Pros: "Great crew"
Cons: "Nothing"

Pros: "Everything was how should be"
Cons: "I like how you are now."

Pros: "The fact that no one sat next to me believe me it was not a my choice there was just not a body to put in the seat"
Cons: "The staff was not friendly or say hello or goodbye"

Cons: "None of the USB outlets were working in isle 7 A-C"

Cons: "More comfortable seats you can sleep in"

Cons: "Leave a seat empty in the middle could be good for social distancing"

Pros: "Roomy, comfy seats. Thanks for the snack and bottle water provided during covid"
Cons: "Nothing really"

Cons: "Plane had to land in a different city due to inclement weather. Very disorganized process, huge traveling setback, never got my travel voucher."

Cons: "Made it a smaller flight. It was a lot of people on the plane! We could not practice social distancing"

Pros: "The crew were wonderful and understanding and good sports."
Cons: "There were problems as soon as the plane got to the gate. After the passengers got off the plane, the man at the counter came on the P.A and said it’ll be a few minutes, they’re catering the plane now from the back to the front. The flight crew still needed to get on a preform safety checks. He apologized again. Then it was 8:40, time to take off and we’re still waiting to even board. The man at the counter said again, thank you for your patience and relayed the same message, only this time the flight attendants were walking away from the gate. Around 9 some lady higher up told the man to announce that the flight crew had timed out and stand by crew was on the way to the gate, said sorry again. A little later the man says sorry, there’s a gate change. You’re going to K6 now. When we get to the new gate it’s almost 9:30pm and while we were all gathered at the gate, the flight crew that supposedly “timed out” showed up and proceeded to get on the plane. Passengers started getting mad and saying we were lied to and to just tell us the truth. Chicago PD started showing up. We finally got on the plane but it would be another 30 minutes before we moved because of issues getting our bags off the original plane. We ended up being almost 2 hours delayed."

Pros: "The crew serving the plane didn't look like they wanted to be there. Somewhat abrasive. The entertainment was poor and not very easy to access through your mobile, Iphone and Ipad. If you want to provide a better customer experience, equip all your planes with seats video screens. Passengers on a 4 to 5 hours flight don't want to have to figure out what do to watch a movie or TV. I don't fly American that often, but wanted to give it a try to see the difference between you and the other airlines. I have to say that on the return segment (ORD to SFO), I was not that impressed."
Cons: "See above"

Pros: "The crew skipped me for breakfast and i had to ask for food."
Cons: "The food was not very good. Bread rolls stale and inedible. The rest of the flight was good."

Pros: "Nothing"
Cons: "The cliff notes of this debacle are, inbound flight arrived late to Montreal, I contacted AA social media team to make sure they could notify the gate of my connecting flight, they didn’t after they said they did. Flight arrived in Chicago a little early, I have to wait 15 min for my bags from the valet, I run to the next gate and arrive with 13 min to spare, the gate agent (not nice) goes I’m sorry we already closed the door. I’m like, huh? Then he has the gall to tell me, “well had someone called us we could of held your seat”. That’s when I lost it. Needless to say I’m now flying to Dayton and back to Dallas. That’s in lieu of a 3:50 PM flight TOMORROW!"

Pros: "Everything."
Cons: "Waiting for 30 minutes a Dublin to dock."

Pros: "Outbound, it was on time, plenty of legroom, plenty of good snacks, drinks and food. An enjoyable flight. Score 10.0"
Cons: "Return flight - The flight departed 4 hours late. The seating was so cramped my husband couldn't move his legs at all, never mind try to sleep. The staff members were not smart in appearance, some with long untidy hair, and did not interact with passengers except to hand out food. The food was reasonable. We disembarked feeling like wrecks. Score 2.0"

Cons: "Our last 6 flights have all been changed or delayed significantly. Then they loose our bags on a direct flight. Won’t fly America airlines again!"

Cons: "The flight was delayed. The food was not great. There is not a lot of space in these planes, and it was a long flight. There is no power supply."

Pros: "Eventually, the actual flight was fine."
Cons: "Initially delayed by 3hours (mechanical) which was American Eagle couldn’t get their “bucket of bolts” to Springfield, MO on time so we missed our flight out of Charlotte to Barcelona. Then we were rerouted through Chicago, but lost our first class seats and were bumped back to coach. This was after I had bought first class tickets for the entire trip only to be told 3 months before leaving that AA decided to switch planes on our domestic flight so there’s were no first class seats. THEN, in Chicago we tried to get first class seats on British Airways which would have been fine but After being sent to another terminal (after the bus to that terminal had stopped running) we were turned back because British Airways wouldn’t accept the boarding pass that AA had issued us. Now, having to go back to the first terminal to DISCUSS all this, we miss that flight and wind up stuck in Chicago for another 24 hours. Then, that flight was delayed by 3 hours, so we lost a day and a half of our vacation."

Pros: "The fact that they re-booked without me having to contact customer service."
Cons: "The connecting flight was cancelled while boarding was in progress at the start of the journey."

Pros: "I got here."
Cons: "Everything else. American cancelled my first flight from MSP to ORD. And when I got to Chicago, it cancelled my next flight to Nashville. The flight I managed to get on departed two hours late. There was no explanation for each of these cancellations/delays. There was virtually zero inclement weather anywhere, save for most of the country’s temperature being nearly equivalent to the surface of Neptune. And, the surly, clueless Chicago-based gate agent was the coupe de grace in my search for a reasonable explanation after which I waited impatiently for this episode to conclude. American get your act together."

Pros: "Nothing!"
Cons: "I was traveling today with my daughter, who is 6 months pregnant, my 3 1/2 & 18 month old grandsons, my husband & son-in law on an international flight from Chicago to Manchester. I was very disappointed a 757 was used for an international flight! No attempt was made by staff to accomodate our family with a extra seat for the infant, even though there were a large number of rows with empty middle seats (4 of which were directly behind them!) The 1st indication of the beginning of the NIGHTMARE was when the plane arrived in Chicago and overshot the gate, this caused almost an hour delay! (We heard our crew saying "oops" while looking out the window at the plane arriving & then again when they were discussing it would have been faster if the plane had used a different method to get to the gate again.) This was then followed by a mechanical problem with a frozen water valve, requiring us to be de-iced x2! Then we started to taxi out and again had to return because of a hydraulic problem that required repair. I think we were delayed almost 3.5 hours. The crew did bring a round of water during the onground delays, and offered free drinks later in the flight. The icing on the cake was not getting the stroller back at the gate because there were no baggage handlers. I can't tell you how much FUN that was trying to corral a toddler & 3yr old with all our carry-on bags while getting thru customs! Did I mention in our haste to get off that plane we overlooked my daughter's winter maternity coat in the overhead! May be time to switch to the Friendlier Skies of United for our UK travel!"

Cons: "American completely missed the mark. AA did not successfully change our reservation when the initial leg of our trip was delayed by an hour due to a fuel issue, which caused us to miss your connection in Chicago. Since American partners with Alaskan Airlines, American should have changed my reservations with regards to Alaska Airlines, but they failed to do that. I stood at the Alaskan Airlines counter as the plane left the gate with our empty seats because there was not a ticket. American Airlines did not change a reservation successfully and so although we had boarding passes with our names and seats and the flight number, the plane left without us. I was stranded and Seattle airport at midnight with a child and an infant with one diaper and one bottle left and it was a terrible experience with American Airlines. I do not recommend flying American they cannot get it together when problems happen with delays."

Pros: "The flight itself was fine"
Cons: "I bought the tickets together, but was informed at the ticket counter that i had only purchased tickets—not boarding passes. Boarding passes needed to be purchased by paying extra if my husband and I wanted to sit next to each other. I tried calling the customer service line through kayak and waited on hold for a long time with no indication of wait time. When the gate agent arrived, we asked and were moved to seats next to each other right away. The ticket agent at initial check in was very abrasive and non-solution oriented. if what she was saying was true— that we only paid for tickets and had to pay extra for boarding passes together— that was never made clear during the booking process. It’s unlikely I’ll use kayak again unless I know for sure what I’m buying."

Pros: "Nothing"
Cons: "I chose a package on the cheap flights that has a left hand side for choosing number of baggage which invariably inreases fare depending on the number of baggage and i choose 2 and paid for 2 baggage but the ticket came with 1 baggage and i contacted both by phone call, email and your website but did not get any fsvourable response. Had to pay again at the airport for the extra bag. This is highly unfair."

Pros: "The entertainment was good. Lots of choices. Food was about what I would expect for airline food."
Cons: "The seats were terrible. I don't know what it was about them, but I've never had a more uncomfortable flight. My husband had leg cramps for much of the flight and couldn't get comfortable. The rest of the flight was fine, but the uncomfortable seats were a huge minus. We'll probably try to avoid 787s from now on. The window-darkening system was annoying. They darkened the windows when it was dark outside and they darkened the cabin, so we couldn't look out the window. It was dark outside--why the need to darken the windows?? My husband requests window seats so he can look out the window."

Pros: "Flight was on time."

Pros: "It was on time. Crew were very good."
Cons: "Plane seemed very dated. No individual entertainment No USB chargers Not much space"

Cons: "The airline "randomly" selected me for extra security. Even though I have TSA pre-check I was jostled around, sent to multiple security lines without any reasoning and the local Chicago TSA and airport staff didn't seem to know what to do. Once it was figured out I was subjected to what was essentially a cavity search. Again I HAVE TSA-pre-check but apparently that means nothing if an airline flags you. It was an extremely upsetting experience but you were in a situation of either agree to the invasive search or get stranded over 1000 miles from home. I will NEVER fly Iberia again after a cancelled flight and being stranded in the wrong country on the way to my vacation and the horrible security experience on the way back. I seriously may never go to Chicago either after seeing the complete lack of organization and traumatizing personal invasion. I fly a lot for work and have never had such a horrible experience. I would really like to know how many terrorists are caught with these invasive searches and would love to know the justification for sticking your hands inside someone's pants and grabbing their privates after they have already gone through a metal detector AND the body scanner. Especially for someone who has already passed a federal background check to obtain pre-check status. Absolutely ridiculous."

Pros: "Seats quite comfortable. Crew ok."
Cons: "Pitiful food offering and no entertainment at all when on previous 1.5 hour AA flight choice of movies."

Pros: "I have nothing good to say about the flight to LA or the flight back to Chicago from LA."
Cons: "3 of the 4 flights were late, and the 4th was canceled. The canceled flight was due to weather, but AA's response was to connect those of us stranded with a 3rd party vendor - Travelliance - with the promise of a SUBSTANTIAL discount for a hotel (SINCE THE NEXT FLIGHT I WAS GIVEN WAS 17 HOURS LATER!) - and there was, effectively, NO DISCOUNT. I have spent thousands and thousands of dollars with you over the years, but this was a bucker of water in the face. I'm sure I'll fly with you again, but any sort of good will I held for AA is gone."

Pros: "we landed. flight was on time"
Cons: "Female flight attendants were rude. I think that if they would have smiled, their faces would have cracked. Even a complete stranger said to me, while waiting for the restroom, "I think that they hate us". One young male attendant was friendly and I believe that he was training. I fear for his training experience with this group of women. One of the lavatories was out of order {....on an international flight! Are you kidding!?!}. I think that they searched for the most antiquated plane that could limp across the ocean for this flight. Nine hours of pure discomfort. My poor 71 year old mother! Zero leg room. Tiny little screen for movies on the ceiling of the middle row. trays were not clean. We paid extra for our seats and wondered how bad the seats were for those that didn't. My mother and I determined that this was ranked as one of the worst flight experiences we have ever had. We are grateful for an amazing experience for our return flight or we would have reconsidered ever flying AA again."

Pros: "The water was clean"
Cons: "Everything else! We were first sold a British airlines flight, and then we got switched to American Airlines. I don't know if that is actually an okay thing for them to do. When we got onto to plane we were stuck on the runway for over 2 1/2 hours, where the outside temperature was 95 degrees and the AC in the plane didn't work. The delay was all due to a mechanical difficulty with the engine, this did not give us peace of mind when flying over the atlantic. while up in the air my newly wedded wife and I were hoping maybe we could watch a movie to help keep our minds off the creaking of the wings, the pool of sweat from the delay, and the grumpy flight attendants. Seeing as it was a 9 hour international flight, you would have expected some sort of entertainment. Maybe a personal TV.... nope. Maybe a community TV... nope. At least they have to have a radio....... nope. All we got were our two thumbs to twiddle. After a much needed nap. We woke up hoping maybe for a hot breakfast, but to put the cherry on top of some terrible ice cream, we got a mediocre cold breakfast. All in all I will not fly American Airlines again. I would happily and quickly pay double for any other airlines but them. It's such a poor reprisentation of our country."

Cons: "Dry / borderline rude staff and hostess. Dated plane. Tiny seats. But that is pretty much the baseline of airlines in the US. When will carriers start to take note from International carriers..leaps and bounds ahead."

"3 hours late sick crazy people on flight"

Pros: "The crew was upbeat and friendly"
Cons: "Flight was late, there was no sense of urgency to get the passengers on the plane, it left almost an hour late, no chargers on the plane."

Pros: "Exceptional crew, easy boarding and flight"
Cons: "Everything was great"

Pros: "Nothing everything was smooth"
Cons: "Nothin g"

Cons: "For the price it was a very good flying experience"

Pros: "Amazing Crew! Fast flight!"
Cons: "Security"

Pros: "The plane was super clean, no fear of COVID-19."

Cons: "We had a 40-minute mechanical delay."

Pros: "We had a really nice crew."

Cons: "Seats are uncomfortable"

Pros: "I like I can pick seats."
Cons: "Ppl putting their carry on in overhead bins nor in their row so when zone 6 (at the front of the plane) gets on, there’s no room in your overhead bin space. Crew should say to passengers to put their luggage in their area, not front of the plane."

Pros: "Half empty and on time"

Pros: "Great crew"

Pros: "Crew was nice and efficient."
Cons: "Check in counter needed more help-line very long"

Pros: "Nonstop flight. Wish it was available year round!"
Cons: "Our boarding and flight was delayed, but we were given no explanation."

Pros: "Crew food. Seat small little leg room."
Cons: "Plane on time. More leg room."

Pros: "Quick direct flight that wasn't packed"
Cons: "The woman that checked my bag kept calling me "sir" and after I corrected her a second time she rolled her eyes and said "oh, I don't even look up" I am not a man. For Pete's sake pay attention."

Cons: "Bad turbulence throughout the entire flight. Hot temperature during majority of flight."

Pros: "We had about a 45 minute weather delay but those things can't be helped. The Captain kept us informed and he flew like superman getting us through all that crazy wind coming into Las Vegas. The plane was new and clean, the crew was great. Love that wide aisle...it eliminates that sardine feeling!!"

Cons: "No hot coffee on 7:40am flight. Not right."

Pros: "Nice pilot and crew."
Cons: "The warning about alcohol was a bit sarcastic, but I guess in today's world people who have acted out are the real culprits..."

Pros: "All wa great"
Cons: "Nothing"

Pros: "LEFT EARLY ARRIVED EARLY PERFECT"

Pros: "Timing and ease of travel"
Cons: "Nothing"

Pros: "Flight left early and was at destination 30 minutes earlier!"
Cons: "On the return trip, I had to wait 30 minutes for my luggage."

Pros: "The price!"
Cons: "Flights in both directions were late."

Pros: "Nothing"
Cons: "The $17.00 i paid to insure the flight was not honored. I had some health issues and needed to cancel. I was then told that the airline I chose through your site, won’t honor it. I am furious and am owed my refund."

Pros: "The pilot landed smooth."
Cons: "We were boarded and waiting on the stuffy hot plane with no air. The seats were so small and tight and then we had to get off the plane and take all of our belongings and waited another 3 hours to get back on the plane after they had told us something was wrong with the plane. It was a horrible experience. And we received nothing for the inconvenience when I had to cancel my work day so I had no compensation and lost clients because of cancelling last minute on them."

Pros: "Crew likes to have fun with their passengers -- making the whole experience that much more enjoyable. It's a budget airline so you have to pay for things like refreshments and snacks (also, carryons and if you want you boarding pass printed at the airport) -- but don't let that sway you! All it takes is a little prior organization (we packed a couple of sandwiches and printed our passes at home, plus packed very light). Overall a great experience."

Pros: "For a “no frills” airline I like the modern aircraft, professional and friendly crew and on time departure and arrival. The flight is too short for entertainment or food service but the snacks and drinks for sale are varied and acceptably priced."

Pros: "Flight crew were very polite and we received free soda. Free booze however would have been more appropriate after spending my entire New Year’s Day in an airport."
Cons: "Reviewed 9 hours because a crew member didn’t show. Was originally told 6 hours delay only 20 minutes before the flight was due to leave. Received two $8 meal vouchers and rude and slow service from the entire ground crew."

Pros: "Great direct flight to many destinations smaller airports less wait time"
Cons: "seats are crowded"

Pros: "Great assistance with a wheelchair to board, and gate crew in CVG is super friendly and helpful."
Cons: "After landing, we spent a hour sitting in the plane, waiting for a gate. After the entire plane had deboarded, it took another 15 minutes for them to bring my husband's wheelchair up from the gate checked storage."

Pros: "It got us there and back for a descent price. The flight was fine but the seats are not comfortable and do not recline. I wouldn't suggest Allegiant for anything more than 2 hours and that was even pushing it."
Cons: "We arrived 3.5 hours early and the line was very long. They must have had a system glitch but didn't communicate to anyone in the line as to what was going on. When it did come time to board, they told everyone in the line that was going to Cincinnati that we couldn't check in until 2 hours before the departure time. Apparently there were some other flights that left before us. If they had told us to keep our place in line and to let other people through, that wouldn't have been a problem. But, they didn't. Their own website says you should check baggage at least 2 hours before your flight and no more than 4 hours before. They took it upon themselves to change the rules on people who arrive early. Then, once they no longer had anyone else to check in, they changed their rules again and start checking in people for Cincinnati about 2.5 hours ahead of time. A little communication and brain power from the staff would have gone a long way. After all that mess, the flight was delayed leaving about 15 minutes without any updates from Allegiant either."

Cons: "They were late boarding maki h us late to arrive in Cincinnati. Had open seating even though we paid for a seat"

Pros: "I liked that the flight was fast but I was coming from Vegas so it’s not that far."
Cons: "They charged me $50 for a carry on even after I told them repeatedly that I tried to change it on my ticket days before I was leaving. It would not let me change it or even check in on the mobile app. It was very hot and we had to wait for awhile before any air conditioning started. No entertainment or complimentary drinks."

Pros: "Price!"

Cons: "First flight being cancelled"

Pros: "Love this flight from Belleville to Punta Gorda. On time and great crew."
Cons: "Nothing!!"

Pros: "2 hours and one flight. Done!"
Cons: "No entertainment"

Pros: "My wife said that this was the smoothest airplane ride she had ever had."
Cons: "The first lady at the check in desk told us the wrong gate. We wound up taking a tram to another terminal, found out that we were in the wrong place, and then made it back just in time to board with a few minutes to spare. Anyway, the airline itself was o.k. and next time I'll check the arrival/departure board. Since we were traveling with only a carry on, it was a good price after all the "frills" were added (pay for carry on, pay to select seat). we still had a price lower than any other airline. So all in all, once we got on the plane it was a pleasant experience."

Cons: "Flight was delayed for hours then canceled"

Cons: "Nothing!!!"

Pros: "Price of flight and it was non stop to Fort Wayne, IN."
Cons: "Flight was delayed 60 mins, no explanation given. We flew in a Sun Country Plane instead of an Alliegiant plane. Sun Country had more leg room and free non alcoholic drinks. So it was worth the delay and plane change. Made it safety to Fort Wayne."

Pros: "didn't like anything"
Cons: "delays"

Pros: "Crew"
Cons: "We sat for five hours waiting for a thunderstorm to end on a hot plane with no drinks."

Pros: "First time flyer on this airline... I loved that it was a DIRECT flight halfway across the country."
Cons: "Where to start... i guess for starters EVERYTHING is an upcharge. I was suprissed the seatbelts were included! Less legroom than a Cesna 152 and surrounded by 159 of my closest friends. And i mean SURROUNDED. That cabin is SO tight! So tight in fact the seats are a blow mold plastic with roughly 1.5" of foam and fabric. Think go-cart bucket seat with some foam rubber and pleather. Then there's luggage... My carry on bag (that I've used for 15yrs) was too big for the jig at the counter so got to check it for an additional $10 (above the $30 i had to pay to bring it) and they charged me $40 for my original check bag. The hitch is that they only allow 40lbs ($1/lb) for that check bag when the rest of the industry says 50lbs is the norm. Oops, gotta pay for that too! And wait for it... sodas are $2 in flight!"

Pros: "Crew was great and handled the delay well. Definitely worth the 6 bucks each way to get the seats with additional leg room."
Cons: "This the 2nd time I've flown from Punta Gorda to Indy in the last month and both times the departures were delayed because of mechanical issues. No vouchers offered + no free anything offered = Bad customer service model. This airline also charges for carry-ons."

Pros: "The stewardess was great on trip up there and back!"
Cons: "Little bit bumpy ride in some spots"

Pros: "Flight smooth"
Cons: "Extra costs"

Pros: "Quick boarding"
Cons: "Flight attendant said there was no where to hang my suit, and the plane was soooo hot!"

Pros: "Grew was amazing."

Pros: "Excellent experience & return flight on airbus plane was fantastic, reduced flight time by 1 hour. Great trip, thank you United Airlines"
Cons: "All great"

Pros: "Price line is better not thief like you yu take my money for nothing my husband not traveling your given me fake tickets . bring my money back on my account. am gonna take to court yu fukin beach.yubstolen my money"

Cons: "No bad, easy"

Pros: "The boarding process was good. Departed on time and arrived on time."
Cons: "No social distancing of passengers on the plane yet there are empty rows of seats."

Pros: "One passenger was removed from the plane after 3 times he was warned about removing his mask before takeoff. Due to Covid19, United was boarding by row, from the rear to the front."
Cons: "When I made the original bookings, United was not allowing the middle site of the row to be used. Unfortunately, the plane was almost packed. 8 seats in the rear were empty."

Pros: "Nothing"
Cons: "Delays, bumpy ride, narrow seats, no drinks."

Pros: "The crew was very nice"
Cons: "Nothing"

Cons: "United Airlines in our experience runs late putting a lot of pressure on any ongoing connections . Not clean . Staff not friendly . Only sometimes helpful."

Pros: "Nothing, to be honest."
Cons: "Terrible boarding process (boarding groups one and two together for the first time, so even though we were group two priority, we did not get on until the middle of three and no overhead bin space left). There was no snack/beverage service. We did get a tiny bag of pretzels and were supposed to get either water or juice, but we never saw a beverage. Also, my seat's entertainment did not work. The worst was the HORRIBLE TINY ECON SEATS!!! Unless you are a child or a small woman/man, I would avoid this flight if at all possible. I have never been so uncomfortable on a flight, and I fly a dozen times a year for the last 25 years."

Pros: "I liked everything was excellent"
Cons: "There was a 10 minutes delay"

Pros: "TV and movie choices should be according to 2018 instead of1980. Also TV should be from running Era"

Pros: "My trip started off with airplane problems from the beginning. From my flight being delayed multiple times by air china to the overly packed united to the confusion of the non updated confirmation numbers or the e-ticket number. Even on the day I left upon arriving to the airport my confirmation number they had just given me after all the prior problems still didn't work. Air china had mediocre food with okay entertainment except my headset jack on the TV was broke and I couldn't watch anything. On the last air china flight from Bejing to Bangkok. I couldn't even charge my phone, watch any entertainment and basically was just stuck with no WiFi. Justfly wouldn't compensate for the changes on their end and said I myself would have to ask the airlines for compensation which the.the airlines directed me no where for compensation or even to upgrade my seat. Now I'm finally in Thailand but I'm scared of my return."
Cons: "Everything was really not great. Air china had mediocre food that some of it wasn't bad but other was so so."

Pros: "Nothing"
Cons: "Pilot admitted error. They did not even know what was going on. 3 hours late due to last min maintenance after the plane had been on the ground since last night. No supervisor came even though we asked the captain to contact one. We were ignored. Total clusterfuck. Pilot was courteous and professional but front desk was Frazzled and incompetent. We were hugely inconvenienced and missed our obligations with no offer of compensation. Then when we finally get on the plane they kick us off!!!!!!!!!! Now they are saying a 630 departure for a 2 pm flight. This is beyond acceptable and I am about to call the local news and am sending them video of your gross incompetence. I want to be contacted at 815-527-1935 immediately. My time is valuable and no part of this delay is acceptable. I want full flight vouchers for this debacle"

Pros: "Captain and crew were brilliant, kept passengers informed throughout as to the delays, as a result all passengers were patient and understanding. Not much more could have been done to improve the experience as the snow and conditions at Dublin airport were out of their hands."

Pros: "My husband and i we want to seat next to each other"
Cons: "1) Chicago O'Hare Airport Airline staff very rude. 2) from Los Angeles to Chicago my husband and i are not sitting to each other. My husband is upset. 3) from Chicago to Los Angeles my husband and i are not sitting to each other. It happened again. Very disappointing. We think the airline doing this intentionally."

Pros: "The price was unreal so I had to jump on this, I was able to get on and off with my backpack no problem. The flights were good, captains were very communicative about times, expectations and when turbulence was present."
Cons: "The check in had to be done in person because of the need to check my bag size, I felt a little insulted that I would have to be checked on my honesty. When I got to the check in it was like watching a special forces team measuring and prodding peoples bags to get them in to the little box even when the shapes were the reason they couldn't fit, not the size of the bags. I literally watched someone fit their bag and the attendant take it out and make it misshaped for the box and show how it didn't slide in. I had no issues with my luggage, but that sucked to watch happen to others. The food and drinks came about 10 minutes before the plane landed."

Pros: "Departed early for an early arrival which was pleasant."
Cons: "It was fine, roomie since I had my own seat section to myself"

Pros: "The crew The entertainment options The power options The drinks"
Cons: "10 minutes earlier and the food would have been better. Then again, 10 minutes earlier and wouldn’t have made flight."

Cons: "Lines"

Pros: "Crew help and service"
Cons: "Lending was bumpy. , Internet was not Working and no entertainment chenal as well"

Pros: "They got my vegetarian food order right"
Cons: "Old airplanes both there and back, we had a choice of a few movies on a TV that we couldn't access on demand so you had to start half way through, and the quality was appalling. We were supposedly promised we could stream onto our devices via wifi but this didn't happen"

Pros: "The flight crew was attentive and polite."
Cons: "Though not the fault of the crew or airlines, we were delayed almost 90 minutes because a parent took their toddler into the lavatory while at the gate and they messed it up and plugged the toilet with paper towels and/or pampers. This was after I had a 8-1/2 hour flight from Copenhagen, Denmark. Also, the seat space and amenities are so inferior to international flights. The narrowness of the seat and closeness of the rows makes it hard to be comfortable. After being treated to two meals on the international flight, one small two-inch bag of snack mix is almost pointless."

Pros: "It got us from a to b but not much more to be said!"
Cons: "The idea of the entertainment system broadcast to your hand held device is fine - it didn't work for me though."

Cons: "Such a downgrade from other airlines! Awful! They board backwards. Usually the back seats board on the plane after the special needs people. Makes more sense, people are out of the way. My water was poured into a cup from a big water battle. I like how Jetblue gives me a personal water bottle and a variety of snack option. I was given a "snack mix" on this flight which was not good. I hated this flight and there were NO televisions, or usb ports to charge phones. Never again. They didn't even have enough room for carry on bags for everyone. Thank god I packed light and didn't need to use that option. Good to know United Airlines has crappy everything."

Pros: "I liked that we arrived on time and that the entertainment actually worked properly."
Cons: "I didn't like the fact that my husband and i had one option only and that was Indian vegan vegetarian dish. We were told that's all there was left. We gave back our tray. I don't mind going without food for a flight but my husband had surgery die to diverticulitis and can only eat certain food. The flight attendant said that she was going to check if there is anything left in first class but it took for ever and I become impatient as the light were turned off and people were getting ready to sleep. So I switch on the light and another flight attendant came by. I explained the situation but she came back with the same Indian vegetarian dish we turned away. After more frustration and explanation the Stewart came with the. Hi Ken version. I gave my husband my share and he was able to finally take his medication and eat the chicken with the bread. I only ate the ice cream and had a glass of wine. Later on the first flight attendant who served us the meal came with a couple of oranges and a bag of chips. Saying she got this from first class. I kept the oranges and gave her back the chips. Floghing with United is very disappointing to put it mildly."

Pros: "There was a good entertainment system with a lot of new options."
Cons: "My itinerary said I fly on Brussels Airlines on a specific flight number. I went to the international terminal to discover it is not there. I then asked multiple aiport staff members if they heard of Brussels Airlines and they said they did not. One person said it may be terminal 1, so I went there based on very little information and with hopes it would be there. I got to terminal 1 to discover there is no Brussels Airlines. I walked to Lufthansa because my return flight is through them, but it was not there either. At this point I have 45 min to make it through security and board, and no one can tell me where Brussels Airlines is. The good news is the flight was delayed, and I got an email from United Airlines with the flight status. This is the first time I was contacted by United and there was a completly different flight number than the itinerary. United should be more clear on the airline and terminal information for international flights!"

Pros: "Nothing!!! It was handled in a terrible way"
Cons: "The way they didn't care"

Pros: "From what I encountered at the crack of dawn this morning... The staff handled somnolent, irratable passengers in a full capacity 757, with nothing but unwaivering efforts and kindness. (shrieking baby temper-tantrums, service dogs, and people allergic to service dogs included) Even while dealing with the most self-entitled, disappointingly inconsiderate individuals, the flight attendants kept their composure and remained understanding, professional and accomadating. As for that rude, pompous pig of a woman up in front.. try and remember we're all human here and you should attempt to treat others like so. I can't imagine the staff being particularly fond of the idea of spending an hour delay with your continuous, huffy bitching in their ear. (as if they have any control over the situation"
Cons: "Me and my boyfriend's seats were separated on both flights.. apparently it was in the fine print.. I don't know :/ kind of sleasey, kind of lame. Be transparent. Luckily, met a great guy who had no issues switching! :)"

Pros: "The plane was newer and reasonably clean looking."
Cons: "I was on the last row in a window seat. Throughout the entire flight tiny ice pellets kept flying out of the vent system above my head. When I mentioned it to the flight attendant, she just shrugged and said "it's just the air conditioner ", like tough luck. That was the only time I saw the attendant. No drinks, no snacks. I guess she didn't have time for the last 4 rows of seats, although the flight was 1 1/2 hours long."

Pros: "The young ladies who booked hotel after flight was cancelled and worked to get ne on a different flight closer to my interview was great."
Cons: "3-4 delays. Boarded the flight and then told we did not make the cut off time and pilot could not legally fly!!!!!! The stewards was NOT nice at all. The way she scolded a man for changing seats was embarrassing. I was utterly disgusted. Tgeybdud not explain the sense of urgency needed when boarding. Passengers would have moved faster."

Cons: "We reserved wheelchair assistance prior to the flight. We had to wait an extended amount of time to actually get the wheelchair assistance with 5 kids 7 and under. Due to the wait we almost missed our flight, we were literally the last to board the plane. We were hoping to grab some breakfast for the kids as we had a long flight and did not have time to do so because of this delay. This is why we called ahead to reserve the wheelchair. The people checking in did not seem to care about the delay and only told us to be patient. Sad, unfortunate experience with accessibility issues."

Pros: "Crew. Aircraft selection."

Pros: "Even though this was a smaller plane, the seats were roomier"

Pros: "Courteous attendant. Light snack provided were enjoyable."
Cons: "N/A"

Cons: "Didn't get in until 3am"

Cons: "several people assigned to the same seats, mine included. lots of last minute moving around."

Pros: "Some of the people I dealt with were nice. All of the flight attendants and pilots were nice."
Cons: "United only had one person working to check people in, and due to a lady with 8+ bags that the only agent had to take 20+ minutes with (while the line stacked up behind us), we ended up missing the first leg of our flight. Told us our bags would be checked all the way through, and they weren't. Checked bag got lost on the way back (again, due to misinformation from United on whether our bag would be checked all the way through), and when we got them back they had obviously been rooted through, with no note left by TSA. I fly often, and this was one of the worst flying experiences of my life."

Pros: "Excellent personnel, friendly and efficient."
Cons: "I was sitting in the boarding area and it was a quiet space, but I didn't hear the boarding announcement. I did get up when I saw that others were but meanwhile still didn't hear continuing announcements. Thank goodness for the excellent boarding sign which noted what zone was boarding."

Pros: "Will never fly United Airlines!!"
Cons: "Customer Service was terrible!!"

Pros: "I didn't like much. The employees were great and that's about it!"
Cons: "I've only flown with United for four flights. And of those four flights they have been delayed for three of them. To be specific about this flight, straight off the bat the flight was late due to a late arriving plane.. Understandable. Then to top it off they had no pilot. So then the 1.5 hour delay has now turned into a four hour wait. But I'm still waiting for the flight so the wait could be even longer yet. The airline should consider refunding everyone's money on this flight. An hour delay is one thing, but four hours is uncalled for. Never flying with United again."

Pros: "It was a great flight"

Pros: "Arrived to destination early"
Cons: "Asked to be moved to an empty row. Was told "no" by the stewardess, she then offered that same row to another passenger 5 minutes later."

Cons: "•Security was very weird and aggressive towards me. I was "acting suspiciously"...it was my first flight alone and I was confused on where to go •Sat on runway for 30 mins after we landed •Super small plane, barely any room to walk on/off plane"

Pros: "Crew staff went out of his way to find something for my aisle to snack on when the person next to me asked if there was any snacks on the plane. The plane had to be changed for another plane due to a mechanical issue on the first plane, and the new plane had not been stocked with food after it's previous flight, yet the crew member was able to scrounge up some snacks for us! Also got complimentary directtv - nice, but doesn't make up for not getting home in time yet again."
Cons: "United sucks. I have flown it maybe 10-12 times in the past 2.5 years, mostly back and forth between Chicago and Boston. I have had only 3 round trip flights go without a hitch. Every other trip was delayed. This time 4 hours on my return flight to Boston due to a plane switch, boarding of a new plane to discover a mechanical issue, deboarding, waiting for a new plane, then boarding and sitting on the ground for another 40 min before we were able to take off. I was delayed 1.5 hours on the way to Chicago due to another plane swap (no joke). Still doesn't top but my worst 5 hour delay in Chicago on the way back to Boston because the captain didn't show up. United is atrocious and is my last choice or any airline. Only fly when I'm absolutely forced to now due to no other reasonable choices. They are below delta, JetBlue, American, southwest, and embarrassingly, spirit as well. Terrible."

Cons: "While happy to have pilots concerned about my safety, it was frustrating to suffer thru 2 different mechanical delays. The first one was a missing rivet - which turned out to be so bad they had to put Us in a different plane. Then, that plane developed some mechanical/software issues as we were taxing. My 3-hour flight turned into a +5.5 HR endeavor. When you are on 2 broken planes in a row with the same airline you start to to wonder about how well they are maintaining their equipment. I feel like I deserve more than a "sorry" for the use of my extra time, but no credit or flight certificate was forthcoming."

Pros: "It left on time and arrived earlt"
Cons: "I was seated in a window seat and another woman my size about 110 pounds was seated in the aisle however there was a 400+ pound man sitting in a middle seat which made it very difficult for me especially to even sit back because it was touching me the whole time when you have somebody of that size You should make sure they are on and I'll because then the find attendance would have some difficulty getting through instead of your passengers being inconvenienced either that or force people of that size to take two seats"

Pros: "We received a free video service for the flight"
Cons: "First of all the flight was booked for a plane which was too large to land in Providence. So either way we were going to have a longer day and extra leg.....which I only paid for ONE plane change. After running to the gate because my first flight was late taking off, this flight was delayed due to engine issues. The agent had us standing in line for 1 1/2 hours while she tried to figure out what was going on. So instead of taking off at 5:40 pm, we took off at 9 pm and still had to catch a bus from Boston to Providence...HORRIBLE Flight = Long Day/Night"

Pros: "The fact that you serve a small complimentary drink and snack on such a short flight was extremely appreciated. It seems most airlines either won't serve on a short flight or charge you extra. Also, I absolutely love the new seats on the planes you guys have been using for quite a while now. They're much more sleek/minimalist so they don't take up as much room. As a disabled person, the bulky seats still employed by many planes on other airlines are incredibly hard on me getting in and out of the seat isles. The crew was very efficient and kind. I also appreciate the thank you to military personnel that they announced at the end of the flight."
Cons: "My gate was moved a few minutes prior to scheduled boarding. It was a minor inconvenience. Flight was a bit late getting out, but still arrived at designated time. Complimentary Wifi would be pretty nice, but not expected."

Cons: "For this price its all pretty good"

Pros: "I already gave my comments"
Cons: "I already gave my comments"

Pros: "Good seats, staff was very welcoming and courteous."
Cons: "Complimentary snacks."

Cons: "Not to be late"

Cons: "Seriously There was zero social distancing. Ridiculous"

Pros: "Awful experience .."
Cons: "More comfortable sits. Horribly lounging."

Cons: "Spirit airlines kept hundreds of passengers waiting in line at the airport for up to two hours just to get our bags tagged. We still had to carry them over to the men who actually sorted and loaded our luggage. Other airlines print out our baggage tags at kiosks along with our boarding passes, so we can immediately apply them to out luggage ourselves and then hand them over to the loaders. If Spirit Airlines had that feature at least two-thirds of us would not have had to wait hours in line."

Pros: "Ticket cost was low and the crew from Ohare to LAX was great"
Cons: "Our fault for not researching more but baggage fees were extremely high! My husband planned on saving $$$ and packed in a carryon but they wanted to charge him more to carry on than to check? I thought my weight allowance was 50 lbs (like most other airlines). It’s 40lbs otherwise they charge an extra $30!!!!! Not impressed. No complimentary food, snacks or meal on a 4 hr flight. Seats were cheap-didn’t even recline and not Much leg room. Bottom line: if you want a cheap uncomfortable airline go for it. Otherwise pay the little bit extra and go with a mainstream airline for more comfort and perks"

Pros: "Staff were actually nice on this flight. I boarded last so can’t complain."
Cons: "No entertainment. No power outlets. No reclining seats. No legroom. No frills. Base fare. Pretty crappy as usual."

Pros: "The snack selection on the flight and food package options were reasonably priced, and there were quite a few good options."
Cons: "We arrived at the airport and were through security over an hour prior to our flight's takeoff. We decided to grab breakfast at a restaurant approximately 2-3 gates down from our gate. We arrived back at our gate 17 minutes prior to the departure time and the door to the entryway was already closed. No spirit attendants remained at the gate to assist or inform us about who we should speak to regarding this matter. We sat at the gate and watched our flight take over 15 minutes to pull away from entryway with no one available to direct us. After the plane pulled away, a few Spirit staff members came back out the door to the gate, and when we inquired as to why our names were not called throughout the airport (as we heard many other names called while sitting at the airport) they informed us we would have to talk to the customer service desk if we had an issue. We went to the customer service desk and they put us on another flight, which did not depart until late that day. We went to the customer service desks of 3 other airlines attempting to find a sooner flight, and when we explained Spirit closed the gates 17 minutes early, each airline stated that the industry standard is 10 minutes. Not only does Spirit not follow the industry standard, but they also shut the gates 2minutes prior to Spirit's standard which is 15 minutes before the flight. Additionally, no effort was made to call our names prior to the flight, as is customary with all airlines. Two days later, we went to board our return flight, which a week prior to our trip we paid $585 to change to that day, and when we went to check in we were not scheduled to be on that return flight. We showed proof of switching our flight and luckily the attendant was able to get us on that flight, however, we were extremely rushed getting through security and due to Spirit's mistake almost missed this flight as well. If no seats would have been available we would not have been able to get home despite paying to switch the flight a week in advanced. Overall, we were very disappointed with our experience traveling with Spirit and would not recommend the airline to anyone. We are frequent travelers for both business and recreation and have never experienced such poor customer service."

Pros: "On the plane, the seats were extremely comfortable, with a lot of leg room, even on the standard seats. Much more than on any flight I had flown with Southwest domestic. The staff was also a lot friendlier and generous. And there was plenty of room on the flight which made comfort affordable."
Cons: "They announced that the flight was departing from a different gate, but it wasn't listed on their website and there was no way to verify it on any screens. The gate that they said the flight would be departing out of instead still had the destination on it for the previous flight. Then, after that flight departed, it showed the destination for the next flight scheduled to leave out of that gate, not the one I was on. So frankly, a lot of people were very confused on where they were supposed to be waiting. Especially since, there was boarding for a different flight at the first gate, and no screen showing the flight that was being boarded there. So it caused a lot of nervousness for a lot of us, not being sure where we were supposed to be and afraid we would miss our boarding call."

Pros: "Not much"
Cons: "My first time flying with Spirit and it started off bad to begin with. First learned that you can't carry on a bag without a $55 per leg fee adding 50% more to the trip. We decided to check one bag instead at a cost of $40 per leg but then Spirit considers over 40 Lbs overweight instead of 50 like other airlines so another $30 for overweight per leg for an extra $140 for the trip. Then soft drinks are $3 everything costs more. I will say the flight crew did a great job when there was a heart attack on our flight and they attended to him with great care. Then our flight back was cancelled due to the Hurricane but no other airline had to cancel that far out from the hurricane actually hitting. It seems Spirit couldn't get flights to Chicago with nothing to do with Atlanta. In fact we ended up driving all the way back to Atlanta only to see Delta and other airlines landing at the airport 11 hours later. Only Spirit wouldn't fly in more than a day before it effected the area. They did at least refund most of my money. I'll just never fly them again."

Pros: "Nothing."
Cons: "The boarding procedure was absolute chaos. On two of my four flights this weekend, they had the wrong flight information posted on the screens at the gate. Nobody knew what gate was for what city. It seemed like the crew at O'hare didn't even know there was a Spirit flight scheduled because they didn't have a jetway for us. We had to wait for a ramp to be set up, walk across the tarmac, and up two flights of stairs into the terminal. Then on the way out, we had to do the same thing in reverse, even though our flight (heading for LGA) was listed as being four gates away. It turned out the flight at that gate was really going to Houston. The people who were going to Houston were waiting at a different gate until someone told the New York passengers to go to the gate with no jetway... Confused? Just imagine how confused the hundreds of people were who were trying to find their flights with all wrong information on the screens."

Pros: "The Steward was the only nice person , the rest of the Airline check in staff were cruel, cold and unprofessional"
Cons: "Check in boarding staff, the insisted I pay for my carry on. I had a round trip ticket. I did not have to pay for my carry on on my first flight. They made me throw things away before they allowed my bag on the flight. I had to throw away shoes, I was so upset and confused I did not know what to do. I had no money since I just paid my rent. They didn't care. It was embarrassing. Now I need to save up for new shoes. They did not care about me and my situation. I flew home for my sisters wedding, I missed 4 days of work with no pay. My Mom had to budget for the and ticket because I couldn't . The staff is horrible at Ohare. The airlines apologized to my Mom via email. Told her I could have a $50 voucher, I can't afford another trip. What a joke! Nick M."

Pros: "The price"
Cons: "The experience felt a bit chaotic and impersonal. It's a bit stressful to manage all the extra costs as well. I tend to enjoy flying but I mostly just wanted to get this experience over with. Spirit gets you from point A to point B, safely but there's nothing enjoyable about it. Also, on the flight back we waited on the runway almost 45 minutes for an open terminal. We were about 30 minutes early but that wouldn't explain the terminal opening up 15 mins after our expected arrival time. However, I don't know if this was Spirit's fault or the airport's."

Pros: "The crew was friendly and informative and my seat was comfortable. I also received numerous updates regarding my delayed flight so I felt well-informed as to the situation."
Cons: "My flight was delayed three hours. In spite of this lengthy delay, no complimentary food or drink was offered on the flight. I have experienced delayed flights prior to this and have found that the airline generally tries to make it up a little bit to the passengers by offering them some basic complimentary snacks and drinks, which I feel is a nice gesture. I was a little surprised that this was not offered with my delayed flight yesterday. The only available food and drink options were very pricey so I went without."

Cons: "My flight was canceled with little notice, and the only option I was given by the airline was to try and find a seat on another flight back using their website. Well, nothing was available for several days, and I couldn't afford to miss that much work. Plus, Spirit's help line was totally unavailable. I ended up booking a last minute flight with Delta. Spirit later sent me a voucher for $50, but my ticket cost more than that, plus I had purchased extra baggage. That's still a loss of roughly $70. The voucher is also only good until July, and I have no flights planned any time in the near future where I could think about using it in time. You get what you pay for, and from now on I'll just be paying more for flights with airlines I can trust."

Cons: "CANCELLED. NO Assistance with rebook. Refund and you are on your own. Found out later they were have a pilot strike. They didn't disclose that and should have, in my opinion. I had the same exact thing happen on my return flight. Cancelled. No assistance with rebook. Had they been honest and straight forward I could have made proper accomdations for my return flight home. Instead a got the screw job TWICE. I understand that it is not in their control of the pilot strike. But good service would disclose that information as to not cause additional problems. Spirit sucks. Everyone knows that. But they don't have to screw people over and more then already do"

Pros: "Punctuality."
Cons: "Hostesses were loud and had the most horrible screeching voices I've ever heard."

Cons: "I didn't like anything. Will never book with Kayak or spirit. My flight from Chicago to Minneapolis was cancelled and I have still not got my refund. Pathetic!"

Cons: "We were delayed for about three hours but there were no announcements or screens displaying that information. There was no indication that we were even at the correct gate. People had to walk up one at a time and ask to confirm what was happening and that we were all at the correct gate. Two hours after our flight was supposed to take off, there was finally an announcement letting us know that there was a delay and our gate would be changed so we needed to move out of the way so another flight could use the gate, but not to too far because they didn't know when or where our flight would be leaving from. It was chaotic and disorganized for no reason. I understand that delays happen but the lack of communication was unacceptable."

Pros: "Airline Canceled the first leg and so never got to this flight"
Cons: "Airline cancelled the flight with zero understandable cause. And now out thousands to get home a day later than planned"

Pros: "Nothing"
Cons: "This was by far the worst experience I've ever had flying. Our flight out was cancelled but the website didn't reflect he change so we needlessly came to the airport. I'll never fly with spirit again and will recommend that my friends and family avoid it too. On the return trip, we felt manipulated by a series of difficult to understand rules and surprise pricing the entire time. The machine was broken at the check in but no one told us that would make us ineligible for check in pricing. Everyone was aggressively unhelpful and even rude at every turn."

Pros: "Used Kayak to find cheap flights that fit our time frame. Spirit airlines proved to be a quick and reliable airline getting us to Chicago 15 mins early. When departing Chicago email notifications kept us up to date on possible delays of flight caused by weather conditions. I called Spirit customer service representative and changed my flight to avoid the worst of the weather. They were able to make the changes and honor the seating arrangements I had made for my family of five. Great experience!!"

Pros: "After getting through the gate, the boarding was simple."
Cons: "No mobile ticketing at O'hare. Security noted that Spirit requires you go through their ticket kiosks/desk, despite sending a mobile QR code to go through it when going through mobile check-in (itself a serious pain due to a terrible website). Further, they don't advertise that the cost of the seat and carry-on negates any savings on the ticket price itself. I couldn't even get a simple cup of water from flight attendants ("bottled water only, $3 per"). I will never willingly purchase a flight from Spirit again."

Pros: "The crew was always attentive and responsive."
Cons: "It was very difficult to check in on line. it took me over one hour. Wanted to get my sits and when I took the option there was no sits to select even when paying for it. I checked my carry on and I kept having the offer to be part of the club to pay less for my carry on. I did not want to use the option but I keep being sent to that side. The same experience I had when tried to check in in my flight from Oakland to Chicago on Friday. since the web site did not let me check in I had to check in at the airport. There was an accident in the freeway and I ended up losing the flight from Oakland to Chicago because the website did not let me check in the night before. We arrived 45 minutes before the flight and they have the policy to check in 45 instead of 30 minutes before the fight like other airlines. We did not even get options or credit. We just had to buy another flight. It was a nightmare."

Cons: "The flight is advertised as low priced, but at the cost of checking a small carry on for $50 each way. For $100 more for ticket we could've flown JetBlue with amenities like water and coffee and attentive professional flight attendants. The plane was extremely loud, and sounded as if the panels could be ripped right off during landing and takeoff. We shouldve just packed a backpack. I don't think I would ever fly this airline again because the overall feeling was that the equipment was rickety and unsafe. I guess Ive just become accustomed to professionalism and service on other airlines."

Pros: "on time"
Cons: "The airline is overcharging! Before I left, I googled "spirit airlines baggage". I made sure that my personal bag and carry-on are within the required size. The website does not say that carry-on will be charged. At the counter, I was charged $55 for the carry-on. It is a light carry-on (I basically just had a sleeping bag). On the return flight, I protested for being charged for the carry-on because the website did not clearly say carry-on would be charged. The ladies at the desk then asked me to pay $100+ for my carry-on. $100+ is the price one would have to pay upon boarding without having paid for luggage. I ended up paying $65.00 for the carry-on because I did not pay for it at the check-in counter. I was flying to O'Hare earlier that day so there was no need for me to go outside to get the boarding pass and pay for the carry-on. Still I was asked to pay $65. With my air fare being just about $125, it is unbelievable that I had to pay $120 for a carry-on. I had heard of an NPR interview about the frugality of this airline and I am in favor of it. But it is deceiving to charge low airfiar only to get it back with charging excessively on the carry-on. If the carry-on has to be charged, they should clearly highlight it on the website so customers are alerted. In addition, it is also an unfair practice to other airlines. Had I known that I’d pay $200+ for the airfare to go on Spirit, I would have chosen a different airline. I plan to write to the Spirit and other agencies."

Cons: "I booked my return flight the same day i booked my departure. I didn't recieve an email with my itinerary nor was i charged for the flight so i called the airline. After 30 minutes of my time wasted i was still on call waiting. The day before my return flight i panicked and bought a whole new ticket and then like 8 hours before muy flight i get an email asking if I'm ready for muy upcoming flight. I am completely disappointed with both kayak and spirit airlines. I WILL NEVER AGAIN BE BOOKING SPIRIT AIRLINES AGAIN!!"

Pros: "There wasn't anything I really liked about my trip on Spirit."
Cons: "From the curbside to the gate you are on your own. No skycaps to take your bags at the curb even though you've already paid for bags. And even though you've already paid for bags you still have to stand in a long line at the counter to check in. This is my 3rd time flying with Spirit since 2011. I thought the first 2 trips having issues was a fluke but no, it seems fairly consistent that you will not leave on time, the staff will not be friendly and nothing is complimentary...even water! The seats are extremely small and there is no way to recline them. Some of their planes have advertisement pasted through the entire length of the cabin, the crew really pushed applying for their credit card, all snacks must be paid for I mean, the message is clear, profits first, customers are to be used to meet their goals. At the end of the day, customers are lured in by seemingly lower prices but it's all smoke and mirrors. When you're done with all of the a la cart items, the price is the same as all of the other airlines, with inferior service, in my opinion. I will not be flying with Spirit Airlines again. I will spend my money with airlines that value me as a customer first."

Pros: "I did end up getting a partial refund.. But I did have to argue a little bit for it."
Cons: "My flight was cancelled, due to weather? Other airlines flights around same time were not cancelled, although there were some delays. I'm not quite sure why my flight was cancelled. I recieved no email/call telling me about the cancellation. I looked online to check my flight status and found out by myself that it was cancelled. So I called in and waited for a representative to help me, who said the only thing they could do was move me to the next flight, which was the following day, 18 hours later from my original flight. After I decided that was way too late, i called back in to see if I could get an earlier flight instead, and was told I would have to pay a fee for changing my cancelled flight a second time, which is ridiculous. I eventually had to argue a little bit but ended up getting a partial refund of the round-trip ticket, as I am still going to use the return flight to come back. Overall, I really did not like having to find out myself about the cancelled flight, i did not like Spirit airlines' solution to the problem, I did not like that they wanted me to pay extra to change the cancelled flight, I did not like that they initially refused my refund request. From the time I realized my flight was cancelled to the time the issue was finally resolved, i had spent over an hour, which makes the experience very negative. The only positive is that I did eventually get a partial refund, even though it was less than half of the total price of the flight ticket."

Pros: "They play good 'on hold' songs."
Cons: "Spirit cancelled my flight to New Orleans without informing me until I got to the self check in. My two options according to the baggage claim workers and customer service on the phone were to get my money back or take their Thursday flight. I was supposed to fly home from New Orleans on Wednesday. From there, they narrowed my two choices down to just one, get my money back. As a result, I had to spend an extra $300 to get to New Orleans that day through another airline. According to Spirit, there was bad weather which is why the flight must be cancelled, funny, I made it to New Orleans that day with American Airlines. They never offered to compensate me, help me find tickets through another airline, or even an apology. I will never fly Spirit again in my life."

Pros: "Overall this was a bad experience. Spirit forces you to pay $55 for a carry-on bag. I suppose I should have known this already, and I'm sure it was in the fine print of my ticket. So partly my own fault. But when you add in all the fees Spirit nickel and dimes you for, you could have purchased a ticket with a better airline for same price. In addition, the boarding process was slow and the staff was unprofessional. The flight attendants were rude, the seats do not recline at all, and I could feel a hard metal piece inside my headrest. I asked for a pillow but the flight attendant said none were available. I will not be flying Spirit again unless there are absolutely no other options."

Pros: "The flight attendants were very friendly and the pilot did a great job. There were bad storms in Orlando but you wouldn't know it with the flight. All Spirit flights I have taken have had good pilots and friendly flight attendants."
Cons: "When I arrived at Chicago-O'Hare to check in, there was a line around the block for only Spirit Airlines. They had 2 people working at the kiosks and both were slower than molasses. There were several employees that walked up to the kiosks but none of them assisted customers. They had no urgency at all. On top of that, the lady that I interacted with was very rude. She talked to me like I was a complete moron and apologized that another Spirit team in Orlando "didn't do their job properly but O'Hare employees follow the rules". Overall, not impressed at all and I will avoid booking with Spirit on future flights."

Cons: "The flight was delayed 2 hours and they did not communicate this information very well. I was told to go to gate L7 and waited and waited without any information. Then they told us to go to gate L1 and then to go to gate L11 - it was very disorganized . The employees were not helpful and they seemed annoyed at all the questions. It was very crowded in the terminal and they kept telling us to move back to let other passengers off the plane but there was no where to go. All in all it was not a good experience to fly with Spirit."

Pros: "Spirit is known as an ultra low cost carrier. I did not know this when I purchased the tickets, so the fares we paid were a little less than that of competitors. The pros end there."
Cons: "For the amount of harassment one goes through to fly with Spirit, the slightly lower fares are not worth it. Frankly, it seems like a ploy to hook people and subsequently squeeze three nickels out of every dime for anything else on the flight. The boarding process was delayed by over an hour. The attendant speaking from the gate was rude, hostile, and obnoxious. Those boarding were practically interrogated to make sure the water bottle they were holding might not be an extra personal item. (You have to pay $55 for a carry-on but are allowed one personal item on Spirit. If you are caught carrying extra onto the plane without paying, it's a $100 fine. One which they are on the prowl for!) Once on the flight, there is no entertainment. There is no complimentary anything. You can buy food or drink with credit cards only. The seats do not even have a tilt function to them, so you can only sit upright. My personal favorite part of the flight was watching the fight that ensued between female passengers deboarding and the attendants that did nothing about it. Something about the ultra low cost carrier makes people crazed to get off the plane. At the end of a flight, everyone wants off a plane, but I have never seen such disorganized chaos and blatantly rude disregard for the deboarding process as on this flight. Next time I travel, I'll spend the extra $100 to fly with another airline. Lesson learned."

Pros: "Only the initial "sucker price" which does NOT include ANY LUGGAGE or the ability to SIT WITH YOUR FAMILY without paying extra!!"
Cons: "They use an initial "SUCKER PRICE" which does NOT include ANY LUGGAGE or the ability to SIT WITH YOUR FAMILY without paying extra!! $50 extra for each piece of luggage ... EACH WAY1 If you don't pay at the check in counter they charge $100 for each piece of luggage - each way and that includes ANY BACKPACK WITH WHEELS! $25 FOR EACH FAMILY MEMBER TO SIT TOGETHER!!!! NO COMPLIMENTARY FOOD OR DRINK. 2 sodas are $5! (can't buy just one) NO none zero entertainment, not even a radio channel."

Pros: "When I got off the flight to my destination."
Cons: "The customer service was terrible! When hiring a person customer service should be a priority! I understand you can't please everybody but to treat a person as if they don't matter is terrible. And to make a person miss a domestic flight because of being five minutes and making them go print a boarding pass and make me go back in line and then charging me an additional 200 dollars to rebook me was beyond me! I needed to make it to LAX to connect to meet volunteers for a mission trip I was going with and I did not make that flight just because the person decided to send me back to the line."

Pros: "In flight experience was good."
Cons: "Didn't like that I have to print my boarding pass and that an eboarding pass doesnt work on the scanners. That was not communicated well to me. The gate changed 30 mins prior to the take off time of my flight and not a single passenger was informed of this. There were no announcements made. They did not even care to change the flight information display at the gate behind the counter. While passengers were waiting to board, a jet blue crew member starts to announce boarding for their flight to JFK while its displaying spirit airlines flight to dallas. The jet blue crew has no information to provide to us. A spirit airline crew memeber SHOULDVE MADE AN ANNOUNCEMENT reg the gate change at the original gate or they should remove the spirit airline flight display from the screen. And all this 20 mins prior to take off. And I was told to stand in line that was a mile long to have this simple question answered 'whats the current gate'. The crew could've been a bit more informative, less rude and more approachable."

Pros: "Your flight staff (flight attendants) are always great."
Cons: "I attempted to purchase luggage before each of my flights (departure and return) and the website would not allow it. I called the customer service number multiple times and it said they were experiencing technical difficulties. I was forced to purchase luggage allowance at the airport on both flights and was forced to pay a much larger amount that what I normally would have had to pay if the website was working. This excessive fee really makes the option of flying spirit less economical, frustrating, and really obliterates any reason to fly with your airline. Additionally, I was able to purchase seating before my flight- but on my return flight they put me in a seat that I did not pay for. The flight attendant did make a correction. Your staff at the main terminals is consistently extremely slow, unfortunately. I really like the flight attendants, they are always great. However, due to the above mentioned issues I have had recurrently, I will certainly be reluctant to purchase Spirit flights in the future"

Cons: "Poor flight connection time- we waited 6 hours for our connecting flight at Chicago. Poor gate change arrangement- changing gate without changing the boarding on the arriving/departure board. My daughter and I sat outside of the boarding gate for 2 and a half hours and were informed the boarding gate had changed. When we realized the gate changed, we rushed to the gate, the gate closed. We ran to the customer service. The staff there wasn't sympathetic and showed no interest of helping us to get on another flight to Portland asap. Instead of connecting us to the flight that we could arrive at Portland on the same day, he told us two choices of flight: same flight at the same time on the next day; fly to Dallas next morning and then fly to Portland arriving Portland at early evening. It was already 8:45 pm at the time. I asked was there any earlier flight we could take as my daughter has to be at a camp orientation the next day. He was rude and refused to offer any further help. As we walked away , my daughter saw a nearby boarding gate showed a flight to Dallas in 20 minutes. We rushed back to the Spirit staff and asked him to put us on that flight. He said it's already too late. If he would had tried at the beginning, we would have a chance to be on that flight, and be back to Portland next day. We ended up buying tickets from another airline to fly home that night. In summary- Spirit Airline: expensive after added all other fees, ending up paying more with very poor service, lack of convenience of larger companies that have more flights , small seat space; you will be treated as a bargain seeker and deserved no respect or service."

Pros: "It got me from the point A to the point B safely. Shouldn't/wouldn't take that for granted."
Cons: "1. Technical difficulties: We attempted to check in the night before, in order to "save" on what's already a ridiculous fee for checked baggage. However, after inputting our credit card number, the system stated that it was experiencing malfunction. Therefore, we had to check in again at the airport, and although we informed them that we attempted to check in ahead of time, they were not concerned and charged us $52 each per bag. At this point, any savings we had by booking a "no frill, economic" airline, were negated. 2. Ridiculous Fees, cont: My husband and I were traveling together, and booked the flight at the same time, on the same credit card. Yet, the only way we were guaranteed seats together, was if we purchased seat assignments. 3. Delays: Our flight was initially delayed 3 hours. We were not given any explanation or apologies. Then, as our new boarding time was approaching, they informed us that further delay will ensue due to a flight attendant running late. They could not give us a time frame in which we would actually board, nor did they seem particularly concerned or apologetic. 4. (Dis)Comfort: We finally boarded. Seats do not recline, nor are they comfortable. Of course, even water carried a charge. 5. More delays, poor Customer Service: After we landed, we proceeded to wait another half an hour or so, because the plane for some reason had no access to the gate. People were restless and needed to use restrooms. But they were sharply redirected and ordered to stay seated and buckled, without much regard for the inconvenience and discomfort. Overall, a poor experience. There are so many airlines out there whose costs are comparable (or even cheaper after you factor in all of the additional, ridiculous fees) and who have a better record in being on time, great customer service, and no extra fees. I would suggest going with them."

Pros: "My wife and I chose to try this airlines because it had a non-stop flight with a favorable schedule at a competitive price. But everything else was a disaster and we will NEVER fly with Spirit Airlines again."
Cons: "First, it wasn't until we went to check-in online 24 hours before our flight that we discovered we would be charged a hefty fee for each carry-on bag, $42 each one way. Second, if we wanted to reserve two seats together there was also a charge for this of $18 per seat one way. (The airlines gives you the option of not reserving a seat and then you are simply assigned whatever seats are still available at airport check-in.). Third, Spirit's website crashed several times "due to unusually heavy online traffic," so we were not able to complete any online check-in, nor purchase the tickets required for our online check-in and you pay even more per carry-on bag if you check-in at the airport. Fourthly, our flight home was delayed taking off by 2 1/2 hours. No explanation was given other than an announcement that "our flight was still waiting for one of two required flight attendants before it could depart." When we arrived so late back at our home airport, there was no gate available for our plane, so we sat on the Tarmac after landing for another full hour. Lastly, there are no complimentary services of any kind on Spirit Airlines--no magazines to read, no beverages, not even water--you pay for EVERYTHING--and to top it all off their seats do not recline. We will never choose Spirit Airlines again. We ended up paying more than we would have on a more traditional airlines."

Cons: "The flight attendant "joked" with us that we were heading to New York instead of LA... Supposed to be funny but seriously rude and frightening; I almost had a panic attack. I am also severely disgusted by the airlines that include a dozen hidden fees but don't inform you of them when you are booking your ticket. It was due to a fluke that I discovered carry ons were not free, which led me to search further and find that printing boarding passes is not free, nor are beverages, nor.. anything else. While I understand Spirit's desire to make flights cheaper, you should just TELL PEOPLE THAT when they buy the ticket, I shouldn't have to discover it after the fact. I probably still would have bought your ticket and been much happier about it."

Pros: "nothing"
Cons: "My flight to Boston was 1:54 PM ORD 6/2/16. I booked this flight months ago in order to attend my daughter MIT convocation ceremony on 6/3/16. I arrived at ORD very early in the morning on 6/2/16 and waited at the gate L7 before 11 AM. The flight was kept delay several times, I waited near by the gate and checked with the desk lady many times and was kept told that the flight was delayed, finally the flight left around 3:55 PM without any announcement. I missed the flight. I was told to go to gate 11A for this issue. Martin who worked there with the customers like me who missed the flight was very impatient and not helpful at all. Never take the Sprint airline again."

Pros: "The crew was very nice. The flight was on-time"
Cons: "Arrived at airport over 2 hours early. Did pre-check in for flight and luggage. Had to wait in line almost an hour to tag luggage. (Many people were frantic in line re: not getting to flight on time) TSA line was all the way down airport. Knew I would not make flight. NO agent to help me while I waited. Tried calling Spirit no-one could help. Got to counter with less than 15 minutes to boarding time. Supervisor was extremely rude and said there was nothing she could do re: TSA line. Said that if I didn't make flight I could get a later flight or pay extra for something different. Went to TSA line and no-one could help. Saw another Spirit rep, while in TSA line. she rudely said "no-way!" and walked away.. Finally, I "seriously" begged and cut in TSA line. Ran. Made it to gate for final boarding call!!!"

Cons: "We had got stuck in traffic on the way to O'hare yet still arrived MORE than 45 minutes before our flight, but the Spirit airlines crew did not even give us the opportunity to ATTEMPT to check in to get our boarding passes. We missed our flight and are now out all of the money we had spent to go enjoy our first wedding anniversary together. This is unacceptable... While I understand that traffic issues fall outside of the airline's responsibility - SHOWING EMPATHY toward our situation could have made things easier, but they didn't - just very cold, non-customer service friendly, garbage. Perhaps if the Spirit airlines team was better at checking people in at the terminal, instead of having a 'who cares' mentality and allowing a 35 person line to be AT A STAND STILL, perhaps we could have made the plane, and I currently could have been writing an amazing review in Florida right now, but I'm not. I am in Indiana, trying to fight with the airline, the travel insurance agency, and others trying to re-coop my losses. this was an overall terrible experience, and I feel like a fool even attempting to try doing this. By all means feel free to contact me to discuss my frustration in person Sean Warren"

Pros: "Friendly staff"
Cons: "There's a a rule that states you can't check in after 45 minutes before your flight. That's annoying and unnecessary. I've ran late before with other airlines, but was able to check in and easily go get on the plane. Even if I didn't make it though because going through security took too long, what's the problem with the agents at the gate having to look for my next flight option? Because of this rule and me running behind for my 9:10 am flight, I missed it, and I had to wait 10 hours in the airport for the next one. Next time I fly, I will be avoiding Spirit airlines if it comes up as an option."

Pros: "The woman at the airport desk was wonderful and very helpful. She took off 10 dollars from each bag because she said she could see that we tried to login. She put notes in the record and said we could possibly get more refunded but I have not heard from anyone about it. Now I get to call and be on hold for ever. She also informed us that the flight confirmation number we had was a kayak, not spirit number???????? There was no indication about this. Also boarding was very efficient."
Cons: "When I purchased the ticket from Kayak I was not informed about the need to purchase a seat or bags or given the opportunity to do so. There was no notification that one could not have a personal item and a small bag -- only one. When I tried to get my boarding pass on line, I was unable to do so. At that time I learned about the baggage policy. The system had me in a loop that I could not get out of. I was not allowed to request an account so I concluded that I might have gotten one when I logged in. I tried to sign in repeatedly and asked for a new password because it kept saying it was wrong. I never got it and I had to leave for the airport or risk missing the flight. So, I was charged $40 per bag (two of us were flying) for both the outbound and return trips. That is roughly twice what I would have been charged if I had been informed and had been given the chance to buy the bags when I bought the ticket. It would have been much cheaper to buy a ticket on another carrier once I paid 160 for two small (what would easily fit in overhead). I had a carry on (personal item) so had to pay. Our flight was delayed and the gate was moved several times. We were not kept informed about the weather conditions, the fact that the plane was on the ground, or what time the flight was supposed to arrive after all the delays. The flight crew was too busy visiting with each other to deal with a problem in the seat next to me -- I kept trying to get their attention. A tall man kept his feet in the aisle and, most importantly, he was talking loudly on his cell phone until the plane was barreling down the runway to take off. They had told us to put electronics in flight mode way before that. He just kept talking. I tried to get the crews attention but no problem."

Pros: "The entire process was flawless. Plane was extremely clean, flight attendants very nice, even funny and mocking themselves a bit considering Spirit charges for EVERYTHING! The key to flying Spirit and not getting hit with large additional charges is to understand whats expected of you as far as baggage. Get this right and the rest of the experience is better than any other airline Ive had the displeasure of flying over the past 15 years. Apparently all passengers on this flight were well aware of the baggage limitations as boarding and exiting the plane once in Tampa went VERY quickly and rather than passengers getting bent out of shape during this process everyone was smiling! Havent seen this...ever!"
Cons: "Wish there was a Wifi option on the flight. Spirit charges for everything and this would have been another revenue stream for them and I guarantee most passengers would have used it and paid the $5-10 for access to the internet."