Daily cleaning, installation of cabin HEPA filters on flights from Illinois to Spokane
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Scores according to KAYAK customer reviews
Cons: "Alaska is great I love theM"
Cons: "It was a little chilly."
Cons: "Better snacks. No cost for checked first luggage"
Cons: "Nothing. I've flown on worse."
Pros: "Alaska is a great airline."
Cons: "Free food would be awesome."
Cons: "Seat back screens. More space."
Cons: "We got in later than estimated."
Pros: "Timing-Fasrer than scheduled"
Pros: "Pilots did a great job flying the approach to minimums and landing on a slick runway without missing a beat!"
Cons: "The snack. A salty alternative to those so-so cookies would be great. Maybe a high quality dark chocolate dipped pretzel? Vegan, please! Thanks!"
Pros: "Great! Decent."
Cons: "Delayed. Flue season folks. If your sick just don’t travel!"
Cons: "Plane was freezing!"
Pros: "Everything went smooth and was great besides the boarding."
Cons: "Boarding seemed to take quite quite awhile, not sure what the deal was but once we were boarded they kicked it into high gear"
Cons: "Dog allowed to sit next to me. It should be ina crate or at least on the lap of the owner"
Pros: "All good"
Pros: "Nice movies Comfortable seats"
Cons: "Noisy air con Seat not reclining Headphone jack not working No storage space"
Pros: "We especially liked the in flight movies which you could rent on a tablet like device similar in size to an iPad. Also, we appreciate airlines that still board the plane by row starting in the rear. That is the most sensible way to board a plane. Also, I had plenty of legroom while seated."
Cons: "Nothing to complain about."
Cons: "The USB charger on my seat was broken"
Pros: "The staff was great."
Cons: "We went through very serious turbulence. The landing was very rough."
Pros: "Excellent experience all around on all flights."
Pros: "freq of flights"
Pros: "Everyone was so friendly."
Pros: "Even though there was a delay because incoming plane was delayed, the staff kept us updated and boarded the passengers as soon as possible."
Cons: "MY BAG IS GONE"
Pros: "Gate attended kept us posted on what was going on when our flight was delayed. So wasn't left wondering what was going on"
Pros: "Love the amount of space availabile for my legs!!"
Pros: "The flight attendants made quite a few passes through to make sure everyone had drinks."
Cons: "We were very delayed in taking off because the copilot wasn't there. Many people had connecting flights and the crew did nothing to help them get off the plane first or give any kind of reasrrances that they could make the flight."
Cons: "30 min delay"
Pros: "booked flight accidentally at pm hours instead of am hours and alaska airlines fixed it friendly and for free and im happy of online service and availability"
Cons: "it was all good"
Pros: "Efficient and comfortable"
Pros: "An employee named Angel at Boise airport was exceptional. He was helpful and light hearted and had a good sense of humor."
Pros: "The plane was new but with no bells let alone whistles."
Cons: "No monitors/screens at all on plane."
Cons: "My initial flight was at 0800; I got to the gate before 0800 and was told I couldn't board the flight even though it was still at the gate and was still before the flight time. I had to pay to rebook my flight, spent over $200 in rides to and from airport, had additional parking fees and was several hours late to work. I have many family members who work in flight service so I understand that employees don't like to re-do paperwork; however, being there before the flight time and being denied cost a lot of work time and money. I have always had great experiences with Alaska so this one was quite a disappointment compared to their usual great service. :("
Pros: "Everything went perfectly. Great price."
Pros: "Very accommodating staff"
Pros: "This was the last leg of a 34 hour journey home from Indonesia for two of my adult children and myself. From the luggage check in counter to the flight attendants, everyone was friendly and helpful. I was a very pleasant experience. Thank you!"
Pros: "Boarding was fast"
Cons: "Space between the rows is narrow, I understand it has nothing to do with the flight itself."
Pros: "New equipment"
Cons: "Sparse food."
Pros: "I am a tall woman and rarely ride in an airplane without my kneecaps brushing the seat in front of me in coach. Not sure what Alaska Airlines is doing differently, but I had knee-room to spare on my flight to Seattle!"
Cons: "Upon our arrival in Seattle, it seemed that the gate wasn't quite ready for us and we spent a restless few minutes "getting docked" for departure."
Pros: "My flight out of Chicago was delayed for about 3 hours and was no way I was going to catch my connecting flight in Seattle. I called Alaska airlines customer service and they were able to get me rescheduled on two new flights from Chicago to Fairbanks the very next day!! Excellent!!"
Cons: "Fellow passenger that would not shut up"
Pros: "Very smooth process."
Cons: "A child crying the whole trip behind my seat. No effort by mother to stop child from crying"
Pros: "Let me tell you , I could not say enough good about these two ladies on this flight. By the time I got to Spokane they had restored my faith that , there are people who work on the airlines that are kind not grumpy! And know how to make you feel welcome. I am an auctioneer and travel doing sales , and when you only cater to your (FIRST CLASS) people as on the first leg of this flight it is pretty sad!"
Pros: "We arrived alive"
Cons: "Very small, cramped plane and they managed to completely lose one of the items I checked that I have still yet to receive. Wouldn't have been so bad if they didn't only have 1 attendant working the baggage claim desk at RIC, causing me to stand in line for 30 minutes for them to essentially yell me that they had no clue where my bag was. If I had realized the second leg of the trip was overseen by American Airlines and not an Alaska affiliate, I would have likely chosen another flight."
Pros: "I was trapped by security and almost missed my flight, however they were very accommodating and let me on. Super Thankful!!!"
Pros: "I had heard about limited food options during covid flights but everything was tasty and generous. I always appreciate it when my initial flight books my check-in to my final stop and gives me all my boarding passes at once and Delta did just that. They were also really good at communicating updates like changes to the gate."
Cons: "People should just be prepared to be asked more questions than usual. It can definitely make you feel nervous but just remember that the new covid restrictions are stressful for flight staff just as much as they are stressful for you. Be cooperative and honest and you shouldn't have any problems."
Pros: "Kosher snacks! Thank you. Screens and outlets at every seat. Safe, controlled Covid protocols including de-boarding. Excellent!"
Pros: "Delta flight took extra precaution to keep all passengers safe before during and after the flight. They communicate effectively during the flight. I will be flying Delta again and again."
Cons: "The trip was great"
Pros: "The crew very professional. My flight was on time."
Cons: "We arrived around 39 minutes early and the whole process was very smooth"
Pros: "Crew was friendly, seats really comfortable!"
Cons: "Headphones sold for $ 2. Headphones preferably free"
Pros: "Calm and safe, just like I like it."
Cons: "The carrots were hard and the bread was cold."
Cons: "I would ask that the gate does not share in detail reason for delay in seat assignment is related to getting a family sitting together when the basic rules should apply unilaterally."
Pros: "All good."
Cons: "No AC for an hour before takeoff - very uncomfortable. Audio for tv did not work."
Pros: "Son got wings, so was happy."
Cons: "No entertainment."
Cons: "It was late"
Pros: "Crew was nice and welcoming"
Cons: "Well, if our plane had been leaving on time it would've been superb."
Pros: "That there were TVs on the seats to watch and it was quick boarding"
Cons: "Notify the delay quickly"
Cons: "More print media to read on"
Pros: "Crew was great."
Cons: "Couldn’t hear/understand the pilot"
Pros: "Flight attendant in first class was amazing."
Pros: "The boarding was fast and very well handled."
Cons: "My flight from Chicago was two hours late and that's why I missed the flight from Atlanta to Buenos Aires. No one helped and did not know that the flight was delayed and I had to find a place to sleep. I'm not satisfied with the experience and I have not yet arrived in Argentina because of the whole"
Pros: "Early departure"
Cons: "Absolutely nothing"
Pros: "Not very crowded"
Cons: "It was delayed"
Cons: "The pplane was two hours late to depart due to technical issues."
Cons: "Chinese Eastern did not try to help and solve my problem."
Pros: "There was a bit of a mixup in boarding the plane but otherwise the flight was good. There was no entertainment system on this short flight. The flight attendants were very pleasant & efficient. They only served snacks on this short flight but were very good at ensuring everyone had at least one or more beverages. The premium seats were very comfortable ."
Pros: "Snacks, cleanliness and crew"
Cons: "From the begging they changed the flights for something totally different. It was a 14 hour trip. Awful"
Cons: "They take them forever to find me another fly ,make miss my other fly, my work my time and my sleep"
Pros: "It was a normal flight as well expected."
Pros: "I was with my friend"
Cons: "Delayed 12+ hours"
Pros: "I was given a complimentary upgrade."
Cons: "It takes time and worries to find the air train and Aeroflot registration."
Pros: "The service was amazing , the staff was honestly friendly and nice"
Pros: "Great service, nice agent friendly"
Cons: "I was unable to fly at all due to a spelling error on my ticket. The airline refused to alter the ticket. Worst experience of my life, ruined my Christmas"
Pros: "Short flight"
Cons: "Too cold Not friendly boarding agent"
Cons: "Had a death in the family and no one would help me get back home"
Pros: "On Time"
Pros: "On time"
Pros: "The movie I watched was pleasant, although I had trouble hearing it because of the situation described below."
Cons: "There was a family seated behind us with several crying, loud children. We were miserable. Even my headphones with a Mozart sonata cranked up to loud did little to mask the noise. Probably not Dela'a fault, but the crew did nothing to mitigate the problem."
Pros: "I missed my flight for the first time and I was having a complete meltdown at the check in desk until the sweetest agent said "oh no worries sweetheart, let's find you another flight back home"... It seems so simple but with the morning I had, this simple act had me in tears! The kindness and patience she showed me was amazing and definitely the reason I will always fly Delta to any and every destination they are able to take me! <3"
Cons: "Never again!"
Pros: "Very late flight. Left on time, arrived 25 minutes early! Cabin crew were friendly and cared for everybody's comfort. They distributed a lot of extra munchies. They had real almonds instead of the usual 1/3 ounce peanuts, isn't that wonderful? Lights went off early and stayed that way so that the passengers could easily sleep through the flight. Uneventful flight, and therefore enjoyable."
Cons: "I had chosen 10C in the Comfort+ section of this MD90 plane. I did get my knee bumped more than once. I still like the seat because I can stretch my legs, but people should be aware of the bumping issue; it can be rather painful, and you do not get an apology."
Pros: "We liked the personalized tv screens on the back of each chair that allowed us to watch free movies. The flight crew was very nice as well."
Cons: "We were delayed on our first leg of the flight so go into SL late but was relieved to see that our second leg was also running about 30 minutes late. Made for a very late night getting home and needing to be to work the next morning."
Cons: "Poor hospitality by alaska airline staff, especially by MrPavel at gate H4, 01nov2016, prior boarding around 0730am"
Cons: "My seating. Location. We checked in 22 hrs before the flight and received C4 c5"
Pros: "We were so delayed due to a broken Air conditioner.we were told we had to get an new plane. The walk and ride took us to a new terminal where we walked and walked and I am 78 and hard to keep up. Then we were off and a nice flight and we made up a bit of time. Upon arrival in Aspen and there was not gate for us so we had to wait 25 minutes to deplane, The staff and pilots were terrific and tried to make the best of it. At least we got there. Snacks and water would have been nice with all the waiting we did....Linda Decatur"
Cons: "Add some goodies when these things happen."
Cons: "Some of the crew had an attitude and the purchased WiFi did not work"
Pros: "Leg room"
Cons: "The onboard crew was rude and one guy actually grabbed me which to me is unprofessional. All because I had a poster tube that wasn't in my bag they wanted it in my bag. Then I asked for a seat change due to my size hard for ne to be in the middle and the lady was snooty about it."
Cons: "That particular plane seemed old and interior worn."
Pros: "Seat very spacious, was given a extra legroom sit"
Cons: "My screen was not working properly. I didn’t ask for help as I had work to do so I didn’t need it."
Pros: "They were nice. They listened"
Cons: "No screaming children"
Pros: "The crew was very courteous and helpful, they seemed to have a positive attitude and worked with passengers like they really enjoyed their job."
Cons: "There was a 3 hour delay outbound and a 9 hour delay inbound. On the inbound flight I was put up in a nice hotel for the day and given a $30 meal voucher. However I missed my connecting flights and had to be put up when I got back to the States. Despite getting in at 10pm I was put on a 5am flight."
Cons: "As we were boarding, our carryon bags were literally grabbed from us and checked in - that too not valet checked but through to the Baggage Claim. I needed to rush out and had to wait for the baggage instead. I pleaded with the agent to allow me to fit the smallish bag under the seat to no avail."
Cons: "Wider seating"
Cons: "Poor accommodation for the flight delays. We had to wait 4 hours in line to change our flights because we missed our flights. Not enough staff."
Cons: "The seatback entertainment system didn't have the option for movies or TV. The system was working. I could check flight status and do other things with it, but the entertainment option wasn't there. It was available on all the seats around me, which made for a very long, dull flight."
Pros: "The crew were nice, glad I paid for the extra legroom."
Cons: "The food was only so-so, but it’s only a short flight so you can’t expect too much."
Pros: "Everything was just fine!"
Cons: "The only issue is that my entertainment screen kept in malfunctioning which was a bit tiring throughout the flight n"
Pros: "plane was completely full , but the seating seemed comfortable for the short flight ( 1 hour )."
Cons: "bags were a bit delayed in delivery to baggage claim."
Pros: "Friendly, comfortable and ON-TIME!"
Pros: "Robbie and Carlos were exceptional. The gate agents were exceedingly rude and I will be filing a formal complaint."
Cons: "Gate agents"
Pros: "Airplane comfort, charging ports, entertainment, and crew"
Cons: "Delay after boarding for maintenance paperwork."
Pros: "Flight attendants were helpful"
Cons: "My seatbelt was installed incorrectly."
Pros: "Plane too cold hard to sleep, no blankets or pillows"
Cons: "late cold plane"
Pros: "The very personable crew and the efficiency at which all were attended to."
Cons: "The food that is high on carbohydrate."
Pros: "Nothing, was a very old airplane very uncomfortable for a long trip."
Cons: "Very poor entertainment, uncomfortable seats."
Cons: "No plug ins for charging the phones"
Pros: "Nice newer plane, beautiful."
Cons: "Though I was in a elite preferred seat (not biz). I had about 6-7 inches from my face to the built in screen in the headrest. Hard not to notice that I couldn’t move an inch without hitting the seat in front of me or passenger next to me."
Pros: "The agents kept us posted"
Cons: "The delay but it happens"
Pros: "Very little"
Cons: "This is not Iberia's fault but AA - when we all got to the departure lounge (not check in) in Manchester we were informed there was to be a stop at Gander, Newfoundland, to refuel. Then I realized AA had put a Boeing 757 on flight AA55 instead of the usual 767 and it doesn't have enough fuel for the westbound flight against prevailing headwinds. When I got home AA had sent me 2 emails - 1 advising me of a delay on my AA55 flight MAN-YQX (Gander), despite the fact that the schedule calls for a flight MAN-ORD. The 2nd rebooking me on a later AA flight from ORD-SGF. AA are guilty of deception here and their sleight of hand caused me 4 hours delay arriving at SGF and a night in a hotel instead of driving home."
Cons: "Our flight was delayed and I missed my connecting flight, causing me to be much further delayed coming home. Spent all today miserably tired at work. I also sat in front of a very obnoxious man who was very loud and no body was telling him anything about video chatting on his speaker phone during take off."
Pros: "Its been awhile since i have flown AA and it didnt dissapoint. The cabin was clean and comfortable seat and food was great along with options of entertainment."
Cons: "I really enjoyed the flight"
Pros: "The crew was friendly and informative. They were very helpful. The"
Cons: "The seats were uncomfortable. They were hard and so narrow I had to sit crooked in the seat to keep from getting banged into by the service carts and every person going by to the bathrooms. I'm not tiny, but I'm not huge either, it was just overcrowded. It was also very hot in the airplane the entire way from Phoenix to Spokane. My husband, who is always cold, was even hot."
Pros: "The Flight Crew were very friendly and helpful."
Cons: "Business class, Boeing 767-300 The seating configuration was 1/2/1 I would give these seats on a scale from 1 to 10 a 5, this was a very basic B/C seat, without a TV screen integrated to the seat in front of you, instead the flight crew hand out individual passenger entertainment systems, that are a pain to deal with and get in the way of everything your trying to do (ie eat, work, sleep.) I’m only 5’9 and I found when the seat was in the bed mode, the seat slopped down very slightly, and your feet would end up underneath the side table to the row of seats in front of you. As i wear a size 13 shoe, i found that space to be rather cramped especially for my feet."
Pros: "Plenty of overhead storage. Loved USB and AC outlets. Comfortable and expeditious trip."
Cons: "Inboard video sound system stunk. Movie audio was inaudible, particularly dialog, and to make matters worse, choosing subtitles obliterated the rest of the audio. Love Cayman but departure gates are crowded and chaotic."
Cons: "Food could have been better. Plane was 1/2 full. WiFi was not giving all the movies. Only 6 or 7 to choose from."
Cons: "They keep cramming the seats closer and closer together."
Pros: "The headrest entertainment terminals are always a good thing."
Cons: "No space to put a small carry-on bag if you spend extra to get legroom."
Pros: "It’s the industry practice that the service level for 6 hours long flight is by the ‘domestic’ but it’s shaemful. No food or video screen !!!"
Cons: "1hr delay"
Pros: "Food was good and service and crew were excellent"
Pros: "The customer service"
Cons: "Not having a TV available is reflective of the poor rating for entertainment. Better organization with boarding- calling groups 1-6 within a 3 minute span makes for unnecessary commotion that could easily be avoided"
Cons: "Flight connection was too close. Delays in leaving Nairobi made us almost miss this flight"
Pros: "Crew was friendly and professional"
Pros: "We were able to be put in an exit row which was great - especially since my husband and I are very tall and it was a cross-country flight."
Cons: "I find it ridiculous that on a cross-country flight they can't even offer pretzels or peanuts. There was NOTHING!!!! I have been on short hops on other airlines and you get something."
Pros: "left early and arrived early. cabin staff was friendly"
Cons: "No complaints"
Cons: "delayed so long we missed our connection"
Cons: "Prices, of course. No one wants to pay the prices. My company is small and we check pricing all the time."
Cons: "The flight attendant was the rudest one I have ever encountered in 47 years. She had short stacked blond hair. Her name tag was covered. She was rude to me and very rude to another passenger. She should be disciplined."
Pros: "I liked that the seats had chargers (even though I didn't need them) and that they offered entertainment."
Cons: "Boarding was over 30 minutes late which ruined my SF plans. The crew was mot welcoming walking on or off the flight. They were also very rude when serving, one even gave me a super nasty look and mumbled something under her breathe because she ran into me. Just a terrible experience. They also didn't tell me baggage prices when I was there just swiped my card."
Pros: "Boarding was fast."
Cons: "No internet on flight. No movies on flight. Plane was older. Seats were uncomfortable."
Pros: "It was very inexpensive and on time. And it was much more comfortable than those budget airlines like Spirit, Frontier, etc."
Cons: "The snack choice was unappealing."
Cons: "The flight was delayed about 2 hours. The crew did not know what was going on and did not even care to update us. Once we had boarded it took about an hour for the crew to give us water! The airplane's size was too small and uncomfortable specially when flight was delayed and without water."
Cons: "Super small and crowded flight, no safe distance whatsoever. A particular older flight attendant was cranky."
Cons: "Way too crowded on the plane"
Cons: "While waiting for seat assignment the plane began boarding after being told by the clerk at the counter my name would be called I had to see the clerk for my seat after the plane was boarded not very professional no food options given on plane just handed cookies and attendant walked away"
Pros: "Super sweet and helpful crew, comfortable seats, fast boarding."
Cons: "My overhead light was broken. I didn’t need to use it so it was no problem at all, but that’s the only thing I could think of"
Cons: "We arrived at the airport over an hour before the scheduled departure time, per TSA suggestions, and it was way too early. Perhaps a half hour before boarding from smaller cities would be more suitable."
Pros: "Amazing experience"
Cons: "No, everything was perfect"
Pros: "The crew was friendly and helpful."
Cons: "Better snacks would be nice, and there was no entertainment available, even for personal devices."
Pros: "Absolutely nothing!!!"
Cons: "I’m still sitting here in Chicago in the plane (of my rebooked flight) waiting to get back to Vegas!!! I paid damn near $1,200 and I didn’t get what I paid for!!! I am accruing more costs and missing out on pay from my scheduled work day (today!!! Because I was supposed to be back last night!!!)"
Cons: "This was the most uncomfortable flight I have ever had. The plane was so hot we were sitting there sweating the entire time. It made it impossible to sleep or focus on a movie or anything, and it made the flight feel 10 times longer."
Cons: "When I tried too cancel the flight. No body answered or responded too my emails. So I had too loose the 500 I spent on the flight even though I paid for the protection! I wasn’t even on the flight!"
Pros: "Able to use my frequent flier miles."
Cons: "Boarding, comfort, de-planing."
Pros: "Leg room was good in economy plus but no entertainment. Flight ran on time though."
Cons: "WiFi was broken and only refreshments offered! No meals for purchase only snack boxes that were horrible."
Pros: "made it home safe"
Cons: "Boarding protocol. we were traveling together and were placed on opposite ends of the aircraft. very cramped seats. would prefer not to fly them again."
Pros: "Nice smooth flight."
Cons: "Hard, uncomfortable seats."
Pros: "No problems and the crew was friendly and helpful."
Pros: "There was no in-flight entertainment. I like when the planes have the TV's so you can watch."
Pros: "Flight attendants were exceptionally great! Gave out free drinks and snacks for no reason."
Pros: "Crew was great and helpful!"
Cons: "Not enough options for people with celiac."
Cons: "I was very cold!"
Pros: "Relatively short TSA, arrived at gate just as Group 1 was boarding, hopped in my seat, and enjoyed a quick, easy flight with a surprisingly good lunch of paella, salad, and torte. Very tasty. Service was great. Nice route."
Cons: "It was a 737-300 so a bit dated of an aircraft, but it was - at least - clean."
Pros: "United got me on flight 3 hours early AWSOME"
Pros: "Friendly efficient staff with good service and comfortable jet."
Cons: "Armrests didn't go up in our row only, would have been nice to know. Waffle snacks taste good but are very crumbly and make a mess, there were other options for $$. Stating "free wifi" is misleading as you have to pay for internet access."
Pros: "kept on delaying and didn't take off until almost 3 hrs later"
Pros: "The crew was excellent"
Cons: "IF A PASSENGER CANT FIT IN ONE SEAT MAKE THEM BUY A SECOND. I SPENT 2 HOURS WITH SHREK SITTING ON TOP OF ME"
Cons: "No food no entertainment"
Pros: "Free directv because of the delays"
Cons: "Flight delayed an hour and a half"
Pros: "Very nice crew who were attentive and friendly."
Cons: "Waiting 5 hours for this flight, after a very long overseas flight just about did me in. Wish they had more than one or two flights a day from Denver to Spokane."
Cons: "The personal entertainment was not working."
Pros: "Plane wasn't full"
Cons: "Coffee grounds in the bottom of my cup Seats way too small for a normal person much less for Someone with extra."
Pros: "Our departure was delayed by a pump problem of some kind. Then the pilot aborted a takeoff because of another error. Needless to say, we were a bit nervous."
Cons: "Tickets oversold i almost got to wait till morning 10am"
Pros: "The flight was quick and painless"
Cons: "Yeah, it was a bit frustrating trying to rush and hustle from gate to gate with how many times they changed the location!!"
Pros: "Delays seem to be frequent with united and the staff is always in a bad mood. Will not fly again with them, I flew one leg on a different airline so I wouldn't miss my international connection as they wanted to delay 6 hours!!!"
Cons: "Didn't happen"
Pros: "It was Great Thank you"
Pros: "There was nothing good to like about this leg of my trip."
Cons: "I paid for first class and It was the worst flight I have ever been on, sat in the plane at the gate for over an hour with a huge women that was brought up to1st class from economy, she smelled, she was a lush. There was a child that did not quit crying the entire flight, I could not get off the plane fast enough, there was nothing1st class about the flight, we needed fuel after we boarded, then it was a cargo issue,and then it was airport, we should not have been on the plane until the plane was ready for flight.very poor planning you should be embarrassed about the flight."
Pros: "We made it. The pilot trod very hard to start the engines in extremely cold weather."
Cons: "Departing at 5:30 am"
Pros: "Pretty typical domestic flight. The crew on this flight definitely seemed tired and "over it". The one attendant stood blankly, staring off to the back of the plane robotically going through the safety. Far cry from the staff on my previous 10+ hour flight from Munich."
Cons: "No free entertainment whatsoever, and even though the screen reads that flights under 2 hours are $5.99, and our flight was a few minutes under 2 hours, the price was still the regular $7.99. Not worth it."
Cons: "It was so cold on this flight. Like ice cold. It wasn't just me, I traveled with 3 other people who were spread out on the plane and all of them noted the sub zero temperatures."
Pros: "Friendly staff, good air craft, on time."
Cons: "Wifi and tech issues."
Pros: "Everything went smoothly, and that's really all that matters. The crew was great."
Cons: "Don't know why we have to pay for entertainment. It used to be free."
Pros: "I'm home safe"
Cons: "The delay"
Cons: "considerate steward checked for wheelchair at ORD"
Cons: "It was delayed by 3 hours or more. Was starving and exhausted by the time we arrived. It took 12 or more hours to get there. I will never fly with a connection. Lost a whole day."
Cons: "Missed my connecting flight by 15 mins after 2 hours delay."
Pros: "The crew was wonderful. We accidentally left our Camera on the plane and didn't realize it until we got to our hotel. They had found it and returned it directly to our hotel. They saved our honeymoon."
Cons: "We had checked in early and selected seats together because this trip was our honeymoon. We or an alert saying our plane was changed as well as our seats and we were seated on OPPOSITE SIDES of the plane. We were then charged over $200 in order to sit next to each other. I even called United directly and they said there was nothing they could do. That's pretty inexcusable and ridiculous. If the customer service representatives are not Empowered enough to rectify such an egregious inconvenience, then why do they exist?"
Pros: "Our flight was delayed for four hours. However, an attendant at the United Airlines counter was kind enough to go ahead and book us for a later flight out of Houston so we would make it home without much of a delay. Overall everyone was very nice and helpful."
Pros: "on time everything was good"
Cons: "the ac was so strong too cold"
Cons: "not clean"
Cons: "No place to charge a phone on the plane."
Cons: "No lo vuelvo a usar, el cobro de la maleta es un robo, las demas aerolínea cobran 25 y frontier 40 es demasiado la diferencia y el valor del tk es costoso"
Pros: "We have not left yet 4 hr delay"
Cons: "FWe have not left yet 4 hr delay"
Pros: "They offered $50 voucher, which never arrived in my email as promised"
Cons: "very delayed, so i had to cancel"
Pros: "I am sitting at the gate 4 hours delayed"
Cons: "Nothing what a disaster"
Cons: "Short-staffed, so short tempered workers.kiosks did not work. Nickled and dimed on everything. Like flying in prison. No light and a cold hard bench seat. Awful."
Pros: "When we landed and exited the plane"
Cons: "Charging for carryines just ain't worth it. I'm not ever flying frontier or spirit. The extra cost for no hassle will be worth it."
Cons: "Look like frontier is always late"
Pros: "Attendants were friendly, plane was clean, and the experience was overall great."
Cons: "It would have been nice if the plane carried wifi or some kind of tv/music option for entertainment."
Pros: "uh the "big front seat" was decent? fairly roomy and still cheap"
Cons: "fuckin screaming children everywhere, it was horrendous"
Pros: "well managed boarding process."
Cons: "personal pain difficulty with cabin air pressure during descent. Unusual in my experience in planes this large. Occurs more often in smaller regional airplanes."
Cons: "Trip had over 8 hours of delays."
Cons: "They lost my baggage..."
Cons: "Very very poor service"
Cons: "no free snack? not even a bag of peanuts?! disappointing"
Cons: "Service was poor and comfort was awful"
Cons: "No room, very uncomfortable"
Pros: "Pilot did good job navigating thru turbulence."
Cons: "I did not like the long delay"
Pros: "Smooth ride, convenient boarding. Very short distances, they may be OK."
Cons: "Checked and carry-on luggage rules are complicated to navigate. There is a charge for seat allocation, etc. We weren't even offered water free-of-charge! I wouldn't consider flying again. Because when you add the cost of luggage, etc. Southwest is more attractive."
Cons: "Late late late arrival."
Cons: "delays with NO feedback"
Cons: "They nickle and dime you to death. They even charge you for soda!"
Pros: "Getting where I was going"
Cons: "Everything else."
Cons: "See above."
Pros: "Very efficient."
Cons: "No free beverage."
Cons: "Lugage took forever & no foood or drinks"
Cons: "Overall everything"
Cons: "to expensive to cary on a bag."
Pros: "Middle seat was empty"
Cons: "The delay. No food. No apologies"
Pros: "I was upgraded for free!"
Cons: "The payment necessary for baggage."
Cons: "Delayed for 4 hours"
Pros: "Nice and helpful employees, good experience"
Cons: "Delay after delay without much updating"
Cons: "Delayed 3.5 hours for no reason."
Pros: "Everything went as planned"
Pros: "Same as above."
Pros: "Nice, new plane."
Cons: "Small trays."
Cons: "Horrible!!! Late doy and I Need to pay for my hand luggage. Never travel with Frontier!"
Pros: "Carry on charge not happy."
Cons: "Carry on charge is ridiculous."
Cons: "Cabin was pretty dirty and not well managed."
Cons: "Extremely uncomfortable"
Pros: "They keep it simple, planes are new and clean, and many of my flights have arrived early with Frontier. Great airline, great value, and allows me to see family often and not break the bank! And for the last couple of flights the attendantsame have made the safety demo and announcements comical and therefore bringing attention back to safety demo and off personal electronics."
Pros: "No problems went very well"
Cons: "Nothing bad to say"
Pros: "It was very punctual"
Airlines flying from Illinois to Spokane have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Illinois to Spokane
Masks required on board, masks provided on flights from Illinois to Spokane
Social distancing seating
Middle seats unavailable to book on flights from Illinois to Spokane
Testing for antibodies, testing for symptoms for flights from Illinois to Spokane
Waiving of change fees. Search flexible flights from Illinois to Spokane