The best ever, friendly and attentive cabin crew, amazing captains who utilised their expertise for less turbulence, just overall amazing
Overall I was quite pleased with the experience; the cleanliness; the polite and attentiveness of the cabin crew; and the delicious food options.
I would never have been able to make the transfer in time without asking for a wheelchair
Good food, real silverware, polite staff, smooth landing, charging plugs, good entertainment options.
Loved that I had an exit row seat, and there was no one else in the row! And again, I don' use on-line entertainment at all (I read or sleep) but I very much appreciate that I didn't hear anyone else's entertainment!
The entire crew was amazing. They went out of their way to make us enjoy a great travel experience.
Loved everything! This flight had premium economy and I didn't see an option to upgraded to premium economy OR buy premium economy tickets. How come?
Some Crew were distinguishably fake in their interactions with passengers.
We was missed the flight They doesn’t lest us fly next flight without payment They charge me 606 hundred dollars What is very unacceptable,our first fight ticket was almost 2000 dollars, again paid 700 it’s hurt … airlines need to do something please
They were very pleasant and helpful. My husband and I were sitted apart. We asked if we could be seated together were told flight ws fuly booked but would try. After a while they were able to make it work we got seats together. Their food is good and attendents are very friendly/helpful.
Overall the experience was neat with crew being nice and caring especially to parent with kids. The free snacks option was okay. The kiosk at Philly airport didn’t work.
First keep the airline as you promise. Reason for travelling from Orlando to Tampa is to go with Qatar Airline. We end up with American Airline. As expected the service was horrible.
Not sure how we end up with American Airlines instead of Qatar Airways. From Philadelphia to Qatar they boarded us then they asked us to unload. After 30 minutes later they board us again. The inside the plane it was burning hot and we were sweating like crazy. Crew members are absolute rude. The way they served the passengers were horrible. One of the crew members hit my knee with food cart and kept going. I was holding an ice pack for almost 2 hours. I am still with the pain.
I felt that when I was rerouted it should have been to business class.
The flight was smooth Thank God but the delays and changing gates for 3-4 times made me so tired of walking back and forth with heavy bags I thought I was going to pass out with heavy headaches but Thank God finally found the final gate and home safe. These delays happen anytime for important reasons so just be patient when you come across these situations.
Worse fight I ever take since I start flying , still have even made home , and crew abandon us half way home . No water no food and no even anyone to answer our questions
All the crew members were too slow and rude. Most of the times the registers were empty, while hundreds of customers were waiting in line, and it was impossible to get a supervisor. Despite being in line on time, I missed my freight, plus a some customers who were ahead and behind me.
Seats very small and unable to pre purchase internet or seat upgrades
I recently travelled with Qatar Airways from Doha to Dulles in the QSuite, and the experience was nothing short of exceptional. The QSuite truly feels like a First-Class experience, with its luxurious design, privacy, and comfort. The cabin crew, especially the lady in charge of the cabin, was remarkable—professional, attentive, and genuinely kind. The food was excellent, and the comfort of the seat was absolutely first-class, making the journey smooth and enjoyable. While the in-flight experience was outstanding, I have a few points of feedback. Firstly, the content available in the in-flight entertainment system could be expanded and upgraded to include a more diverse and updated collection. This would elevate the entertainment experience to match the premium standards of the QSuite. Secondly, regarding the Wi-Fi service: while QSuite passengers receive one hour of complimentary Wi-Fi, any additional usage requires a fee of USD 10. Considering the premium pricing of QSuite, it would be more fitting to include unlimited Wi-Fi as part of the experience, further enhancing the luxury offered to passengers. Lastly, I must highlight an issue with luggage handling. Unfortunately, my luggage did not make it through the transit, which was disappointing. While the ground crew assured me that it would be delivered to my home on the same day as it was arriving on the next flight, this promise was not fulfilled, and the delay added unnecessary inconvenience to an otherwise excellent experience. Overall, the QSuite experience was exceptional, but addressing these areas would further solidify Qatar Airways’ position as a leader in luxury air travel.
Seating is terrible, having seats so crammed is unacceptable for a 15-hour journey. I cannot stress enough how uncomfortable it is to sit in such an aircraft. Leg space is roomier in a domestic aircraft. I have not experienced this kind of crammy seating in domestic flights either in the US or other international airlines overseas.
I had a terrible experience checking in at the airport for my flight. I booked my ticket initially through Kayak while it was promoted as a ticket that offers a carry on and 2 suit cases. (I have a screen shot as a proof of it) I selected it to buy three tickets and paid online. Couple of minutes later airfare assist which is the OTA offering the ticket called me saying My card declined. So I used a different card that went through. I was surprised that they increased the price ticket by a $167. They said the ticket no longer exists and because my card declined I had to buy a new one. So I did. The day my family and I were traveling I could not check in and when I went to the airport I was shocked to be told my ticket had no bags allowed and must pay $200 per bag for three people 6 bags mean I have to pay $1200. I called the travel agency as I feel I was scammed the confirmation didn’t say anything about the bags and they never told me the new ticket doesn’t not include any bag so they changed it after I selected it on your app without informing me. Very sneaky. The travel agency said they will reimburse me only for one bag person. Which means I still paid $600 I still feel very disappointed to pay such an expense. I have always used Kayak to buy my flight tickets and telling everyone how good your rates and app are however after this I feel I was mislead and paid more for something I should not have to. You allowing such an agency on your platform will surely hurt your reputation and level of integrity. I have all the proofs from the screen shot to the confirmation email from them, the or email offering to reimburse o e bag per person and the $1200 bag fees receipts that I paid on the desk. I must be refund the full amount and I look forward to your response.
Certainly! Here’s a more concise and refined version of your report, maintaining a polished and professional tone: --- Crew Check-In – Kolkata (CCU) The crew handling check-in in Kolkata was outstanding—efficient, courteous, and highly organized. Flight Segment – CCU to Abu Dhabi (AUH) A standard flight overall. Notably, only one in-flight meal option—a vegetarian curry—was available, which seemed unsuitable for a red-eye journey. The crew offered no alternatives, which was unexpected. Flight Segment – Abu Dhabi to Rome (AUH-FCO) Comfort improved on this leg, but service quality was average, falling short of Etihad’s premium standards. Crew attention was heavily absorbed by a difficult couple in Row 15 (port side), resulting in disproportionate focus. It was concerning that a steward had to personally return to apologize, a task better suited for supervisory staff. This highlights a development opportunity for supervisors Anna and Quashim in managing guest escalation professionally.
Horrible. After paying for seats, I was cramped, my daughters legs kept hitting the seat in front, I had no overhead bin space and no help from stewards on board, the food was served cold, when asked for snacks was told to wait and never received any, the flight was cold with no temperature controls. Entertainment was outdated. I booked this through partnership with American Airlines but will avoid in the future.
Horrible. After paying for my seats, I was cramped, had no overhead bin space, freezing as the flight had no temperature controls, the food was awful and served cold, when asked for snacks was told to wait and then never received any. I booked this flight as a partner through American Airlines but will avoid in the future.
Took a long time for boarding. The flight was comfortable.
Flight was delayed due to slow boarding process by etihad. Update food options and movies as well.
Should have had business class line in immigration. Food quality suboptimal
Used to Etihad employees are very rude and unprofessional but now better than before over all is okay now
Likes: on time departure, new plane Didn’t like:very poor quality food, very limited entertainment.no amenity kit etc.
The flight was delayed which cause me to miss my connecting flight in AbuDhsbi airport.
Checking in prior on line and wait time at Gatwick was terrible. I would rate a big fat ZERO.
There was a slight delay. Otherwise, everything else was satisfactory.
The company that I bought my tickets through, Cheapflightsfares, failed to provide my confirmation information in a timely manner, so I was unable to check on at the country and therefore unable to make my flight. As a matter of fact, I STILL have not received the confirmation. After having read more and more reviews about the company, Cheapflightsfares appears to have scammed hundreds of hopeful travelers out of thousands of dollars. Please look into this company and, for the sake of anyone planning their next trip, stop allowing them to do business through you.
I checked in to bags, one arrived one was delayed. I did not receive the bag for 4 days - arrived on Tuesday, received bag on Saturday!
It was ok. Our flight was delayed 2 hours, and then again on arrival. The explanation given felt feeble.
The plane was known to be late in advance of takeoff. My guess is that it was known to be late at 11am or 5 hours before scheduled takeoff time. We were late to leave and with a wheelchair and the a cart, we only made it to gate. We raced! Inside plane, all was great
The booking agent, cheapflightsfares, messed up, and the information for the seats we paid extra for was not sent to American Airlines. We were separated on the return flight and sent to the lowest economy section. The flight attendant helped arrange seating at the back of the plane to allow my wife and me to sit together.
I liked the comfort of the seats, very attentive crew, and the meals were excellent.
We were kicked off this flight by British Airways due to delays on our connecting flight also operated by British airways and were rebooked on a different carrier which delayed our arrival home by > 26 hours.
Everything about the flight check-in was smooth no line the plane is clean and bathroom
Food is good, staff is good... Wi-fi quality is poor, disembarkment after landing is atrocious.
Flight crew was lovely. Bathrooms should have been cleaner. The handsets in business class for watching the entertainment are horrible. Very difficult to figure out which buttons are for what. I managed to get the flight maps on my screen but it wasn't easy. Never got anything else up.
Uneventful trip. Good flight crew. Food could have been better and a bit more of it. Cabin cleanliness was ok.
Inflight Services are poor compared to other airlines. They do not offer even water during 15 hr flight. Food is little in portion and I had food poisoning after last meal ( rajma chawal)
Boarding at Mumbai airport was terrible, the staff had no idea how to handle it. It was chaos - and led to a delay
My seats that I paid for were changed last minute and I had to sit in uncomfortable chairs
This was a bery good experience as it was a newer plane . AI older plane bussiness class is bad .
What a pathetic plane it was. Entertainment system didn’t work. USB port was broken. There was a hole on top of folding serving table. Broken restrooms in the middle of flight.
Our seat monitor did not Not work either way going to Vietnam. I had a bulkhead seat with plenty of room, but with No monitor, it was a long flight with no movies. Fun was good, staff was Excellent.
I will never ever book air india in the future. I was with my family and at delhi airport I had to go through too with horrible experience. My 12 years daughter saud that she will never come bqck to india the way people treated us. There was no line for bags drop off since we checked online and print tag at their Kiosk as per email instruction. People working at the counter were so careless and rude. They were keep talking to each other than taking care the customers. I will not recommend anyone to fly via air india. I had horrible experience. Especially, the staff at checking counters was very very rude and careless. I have feeling if air india won't change the way they doing their operations they will out of business in a few years. Air hostes were not happy . I did not see a smile on anyone in the plane. I called twice for the assistance and no one showed up. I hope you will sene this to the Hire authority. I left a video with an another employee of air india who asked me about my experiences. I hope they will make some changes ASAP. Regars, Mohinder Kumar
