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Pros: Alaska crew is so much better than the others. We will always fly with Alaska Airlines whenever possible!Read more about Alaska Airlines
Pros: Alaska crew is so much better than the others. We will always fly with Alaska Airlines whenever possible!
Pros: Seats were comfortable. The food was very good. We pre-ordered a cheese plate and a wrap. A few weeks before our trip, Alaska Air changed the flight times, and we decided the connection time was too tight and so changed to a later connection. The agent we talked to about the change was very helpful, friendly, and knowledgeable. It's a good airline, typically rated as the best or second-best of the US airlines. As far as we can tell, its high rating is accurate.
Cons: We originally had chosen our flight from Boston to Seattle to connect with our flight from Seattle to Sitka with an hour and ten minutes between them. However, Alaska Air changed the schedules of both flights, leaving only 45 minutes between flights. That is barely enough time to connect (the flights left from different terminals) if there are no delays. We thus had to change our plans not long before our departure to another flight to Sitka that left 5 hours later, forcing us to kill a lot of time in the boring Seatac airport. Apparently Alaska Air is notorious for changing its flight schedules. Travelers should keep that in mind when arranging flights and try to choose first flights that arrive soon enough that several alternative connecting flights are possible if Alaska Air changes the flight times.
Cons: My bag was lost, but I think that was more of an American Airlines issue than a Alaska one.
Pros: FA moved me to a better seat after seeing me stuffed between 2 other large individuals. Very considerate!
Pros: The crew was professional in every way,
Cons: There were a couple of individuals with oversized carry-ons that held up boarding as they tried repeatedly to get the carry-ons into the overhead bins. Utilizing a carry-on sizing tool in the gate area would have identified these two oversized carry-ons PRIOR to boarding and could have kept everyone safer. Instead, passengers behind the offenders were waiting while the bags were opened, items removed, and another attempt made at stuffing them into the overhead bins, all while passengers already seated were subjected to even more compromised social distancing in enclosed spaces.
Cons: First class seat broken. Didn’t recline. Crackers not food. $20 for Internet that’s constantly buffering??? Junk money grubbing company.
Cons: No food and seats broken 1st class leg and upgraded seating. I paid extra for broken seats that won’t recline on Alaska ar.
Pros: We landed 45 minutes early and the pilot took us over the mountains so we had an excellent view
Pros: IT was ok, for a 45 flight
Cons: The crew was so rude!!!!!!
Pros: This flight is generally convenient.
Cons: The flight was late due to a late arriving aircraft. 1:15 late. I wish Ravn could avoid this. The pilots were skilled but there was quite a bit of turbulence.
Pros: It was all great
Cons: All was well
Pros: Flight crew and attendants did very well
Cons: Gate changes in Seattle needs to be better communicated to travelers
Pros: Great crew again
Cons: After running from my last flight to make it to this one, the aircraft taxied out and we waited another 30 minutes before departing without any updates. Seats were uncomfortable
Cons: Better snacks premium members
Pros: Crew was amazing / helpful and kind
Pros: Toni was amazing
Cons: Flight was delayed 8 hours
Pros: Very friendly staff. Very convenient layover switch at airport.
Cons: Little personal space in seating. No video monitors— need to use own cellphone to view videos. Need to pre-order meals if you want them.
Pros: Friendly staff. Snack service.
Pros: Crew was kind, friendly and funny. Gogo inflight entertainment was great, and made the trip go by faster.
Pros: Even a short period of travel they are helpful and entertaining people
Cons: I just don’t like giving only a 1 pc of biscuit and a 1cup of soda or drinks for almost 6 hrs of travel. At least they must give a 1meal dinner or lunch and or breakfast
Pros: Good leg room Good coffee
Cons: No iPad to rent or on seat tv screen
Pros: service excellent
Cons: Alaska lounge sub standard
Pros: On time.
Cons: Screaming baby (not your fault--maybe flight attendants could have offered something to help calm kid, juice or crackers or something--it was a REALLY bad screaming baby!!). Slow drink service.
Pros: Flight had a mechanical issue. They kept us informed, provided vouchers for food, and a discount on a future flight. We also were offered a free drink once the flight finally did take off. Crew was terrific.
Cons: It was a 5 hour delay, however, we deplaned after about 50 minutes.
Pros: Professional friendly flight attendants, smooth flight, got in early! Boarded rapidly and deplaned rapidly and I always love being able to keep my phone charged while watching movies on it
Cons: No issues
Cons: On the leg from Seattle to Anchorage there was a significant time delay due to a “medical situation” I suspect a young female passenger had a few to many drinks and puked all over the back of the plane prior to take off. It happens and is really no ones fault but her own. I guess being the smug person I am I would like to see Alaska be compensated by the young lady
Pros: I always enjoy flying with Alaska Airlines.
Pros: The in-flight entertainment was good, crew was good.
Cons: You had to pay for beer, are you got for a snack was a cookie.
Pros: Entertainment was great
Cons: I thought I had reserved an aisle seat but I was in the middle when I boarded.
Pros: Excellent Crew - I flew standby, so have great gate agents and flight attendants makes all the difference when you’re hoping for a seat. In flight they are professional and personable and keep you up to date on what you need to know! Plus, I’m always happy when my flights have USB ports so I’m fully charged when I deplane.
Cons: I always want more leg room or a little more room under the seat in front of me. But I didn’t upgrade for a roomier seat and there was more than enough overhead space, so truly can’t complain about it!
Pros: It was great to have fewer people on the flight so we could all spread out on the seats
Pros: Alaska never disappoints us. We lucked out with a 1/2 full flight from Chicago, so had lots of room. Each of us got a window. Friendly crew and desk staff. Timely return of checked luggage. All good.
Pros: my flight was from fairbanks to seattle and then to orlando. i was very comfortable and the attendants were caring when someone felt ill. not a medical emergency just a woman who felt odd.
Cons: the on board thing to do with the tablet didnt work. when we landed in seattle i asked the customer service booth for help and they ould not offer any suggestions except to rent thier equipment
Pros: Good as well. I made it home in a fair amount of time and even better there was plenty of leg room in the plane. Yeahh
Pros: Alaska Airlines is top notch on my pole! Always been Awesome and I have flown with them for the last 20 years!
Pros: The lavatory was clean.
Cons: They changed my seats without telling me, even the day before my itinerary said I was in the first row of First Class by the window with my partner's seat right beside me and they switched it because of some policy that forbids dogs yet couldn't let me know that in July when I booked this and spoke to a representative on the phone to confirm I was even allowed to bring a dog on board. And even then they made me feel like it was not possible and had to stow my dog below in cargo because only one dog could be in the First Class section, and again I was never told that in that moment I couldn't have my dog in the first row. Also, the representative was very clear I had to have a health certificate for my dog to fly and not only did that cost me a large deal of money and time at the veterinarian's office, but no one ever even inquired to see it. I wasted time and money for no reason other than the incompetence exhibited by Alaskan Airlines, and it's surprising to have such consistent subpar service. Especially when you're paying for First Class. Also, your food on flight had several allergens in them. Even your choice of cookie for passengers had two different types of soy. This is a common food allergy. Needless to say, I'll be flying with another airline for my trips to Alaska, as this is not my only one planned.
Pros: In my flight form ANC to FAI the check in was seemless. I was given a bag for my car seat. I was able to check my pack n play no issues. Checking my bag
Cons: My flight back my cab driver was late. I got there at 530 first of all the baggage drop lady was rude and looked me up and down before choosing to talk to me. I was told they didn't have bags for my car seat and that I missed my flight. By the time I scheudled a new flight and made it through security to wait for my 9 am instead of 6 am flight the flight I was suppsosed to be on was boarding. Also when I checked my bags after being told I had to call the 1800# instead of use the customer service desk I was told that I had to pay for my pack n play. When it was not charged on the way up.
Pros: I was in first class so that's the better experience. I would have been even unhappier in coach.
Cons: Seat, despite being first class, was not comfortable I asked for a blanket before takeoff and was told there aren't any on board. No blankets for an 8 hr red eye??? No pillow either. Flight attendants never asked if I wanted another beverage after initial service. It was an 8 hr flight. The first class meal was a tiny cheese plate. I was starving. For a $900 1 way ticket, I expect more of this airline Flight attendants seemed like they didn't want to be there. Wasn't feeling the love. it was a 12:30am flight. We are all tired, but c'mon. Smile a little.
Cons: My luggage was off loaded in Juneau and staff was not very helpful in providing information on claims etc....Very disappointed with Alaska Airlines.
Cons: Flying with my husband and daughter. All of our seats were split apart even after calling to fix the issue. When I went up to the counter, the lady told me too bad, she couldn't ask someone in an isle seat to switch, but I could do it myself if I wanted. My daughter is 2, can't exactly sit by herself. Food service didn't begin until almost 2 hours into a 3 hour flight but it was in no way due to turbulence. After food service, no trash service came around until about a half hour before landing. Slowest moving crew I have ever seen in my life. Also, the bathrooms were beyond disgusting. I will never fly Alaska again.
Cons: The flight was oversold by at least 12 people, so even though I paid almost $600 I almost didn't get on because they wouldn't give me a seat assignment.
Pros: New seat configuration is nice. Like the option of a forward cabin upgrade.
Cons: Flight attendants were goofing around on the PA system and not giving the full briefing. We all know it by heart now, but it was unprofessional and the one gal Mimi you could barely understand. Seemed like they had all been having a night out before coming to work. Not Alaskas usual standard.
Cons: Customers should be made aware that animals are on the flight before boarding to safe guard against allergies.
Pros: Alaskas great cheese plate
Cons: The heat was high, we asked the male steward many times to request the heat turned down, people were removing as much clothing as possible. It was very hot and sticky and smelly. The descent to landing was to fast when near the runway, and we crashed hard like a carrier landing. I would inspect the gear and wing spats for cracks. The fuselage bowed like a banana, it was evident looking down the tube sitting the back. How about a breathalyzer or something, everybody knows the drunken pilots, the can't be fired and they know it, so it takes years to sober them up at our expense. The pilots who've been caught drinking are not trying to get better, they just whine that the others who haven't been caught yet are even worse drunks. Everybody who flys on Alaska has heard it from the same old Alaska born drunken pilots. How about less drunken bush piloting and get your drunken pilots who've been busted in the last few years to shut up and stop telling everyone that all Alaska pilots are drunks as defense of there drunkeness.
Cons: Boarded early because of disability, crew unable to assist in placing carry-on in overhead bin (bad back, medical reason or other excuses). Intermittent "rough flight" Lavatory - not flushed when entered, reported to crew. Problem ?
Pros: Mostly smooth flight and good service.
Cons: Didn't use provided entertainment service.
Pros: Staff was really friendly. Everything went well.
Pros: Clean safe comfortable plane seats. friendly staff.
Cons: A small credit for miles as the Wifi didn’t work.
Cons: All good
Pros: Amazing crew
Cons: I had booked a window seat, the when I went to board, it was changed to an isle seat. I find that I dislike the sole due to the rudeness of people in general and I kept getting hit with purses and such from passing passengers.
Pros: Easy boarding. Good entertainment. Didn’t bother me too much.
Cons: Better good. More comfortable seats
Pros: Fast/ efficient
Cons: The little plane is always brutal. I'm not a small guy and sat next to an offensive lineman. It was tight for sure!
Pros: It was a smooth flight
Cons: More seat room
Pros: Comfort, efficiency and entertainment were great.
Cons: Crew was a little sassy and sour. Maybe one gal was in a happy mood.
Pros: Crew is amazing, seats are pretty good.
Cons: On time, baggages checked in and were made available on time.
Cons: Too cold
Pros: Helpful crew. Arrived early.
Cons: Plane was cold. Entertainment system didn't navigate very easily and choices seemed fairly limited on this (older?) plane.
Pros: The flight was 90 minutes late
Cons: On time performance
Pros: Use my built up miles for the SEA-ANC leg of our trip, as to physically price it out as one ticket usually increases the fare by 300-600 u$d depending upon time of year. As it was the tail end of an already long journey (OKA-ICN/ICN-SEA), booked the First Class Cabin. Every mile was worth it.
Cons: Food really bad on both segments.
Pros: Very helpful flight crew.
Cons: A little unexpectedly bumpy.
Pros: Nice comfort plus seat. Nice host staff
Pros: Overall was a good experience
Cons: My wife’s seatback entertainment kept glitching...that was frustrating and Seat wasn’t very comfortable
Pros: The entertainment was nice.
Cons: If the screen wasn’t behind the seat. I could hear the tapping of the person behind me.
Pros: Having the whole center three seats to myself. The food and beverages were really good as well.
Cons: Both flights were significantly late to depart. Also the WiFi on the transatlantic flight was out.
Cons: It was too cold on the feet during the night. The blanket was not enough. The food lacked good vegetables. The asparagus was too tough. If you wanted to avoid sugar, you could not eat breakfast.
Pros: very helpful and pleasant crew. Warm wet towels are a nice touch. I like the water bottle for each passenger at the beginning of the trip.
Cons: Slight problem at first with entertainement at my seat that did not work ,but a crew member restarted it and it worked fine after that.
Pros: It is good to be able to go straight to Paris without connecting.
Cons: Boarding was a bit slow.
Pros: Quick and smooth boarding. Crew was very pleasant and welcoming. Temperature was for the most part comfortable. Quick disembarkment
Cons: Very tight carry on space requiring gate check. Delay leaving aircraft. Seating at gate assigned. No options. This was a short flight and I was in an exit row, making this flight comfortable
Pros: The crew was awesome and helped out tremendously when anything was needed!
Pros: The pilot was extremely informative The stewardesses were helpful It was a delayed flight and they made it relax
Cons: Bad weather at LGA
Pros: Seat was narrow from side to side; so short from front to back that only half my thigh was supported; hard; and pitched slightly forward from uneven wear. This was an exit row, so I had legroom at least. I’m 5’4” and trim. A taller, or broader person would not fit!
Pros: Everything was perfect, everyone was nice, there was lots of room, the crew offered snacks frequently, WiFi had a great connection and there was a wide array of entertainment.
Cons: There was a problem with the plane that they told us after we boarded that delayed our plane an hour. But hey, better safe than sorry!
Pros: Very good flight. Nice staff that seemed to enjoy their jobs. Great smiles and personable. Modern and clean plane with WiFi and charging outlets
Cons: There was a mechanical issue that delayed departure. Fortunately I did not have a connection to make. The crew made sure to communicate with everyone onboard frequently so we were aware of the situation and progress. They handled everything well which was reassuring for my peace of mind.
Pros: Crew that's it
Cons: The flight was 2 hours plus late and we couldn't get an accurate update as to when to pick up our son. We got text messages that were never updates, online your information was wrong and when we called agents had the wrong flight information. Terrible experience all around.
Cons: The leg from Atlanta to Pointe de Pitre had no wifi or even old style entertainment. Bring a book!
Pros: Very comfortable seat and nice boarding and exit.
Cons: Not clear at all on what was complimentary, etc. Had a very large man next to me, practically sharing my seat so getting any needed work done was out of the question unfortunately.
Cons: Flight attendant from IND to Minneapolis must have had a rough evening or bad morning. Service in airplane is usually poor but this one was worse. Bumping most of the passenger when passing, handing drinks behind his back, not smiling.
Pros: No wifi couldn’t do any work
Cons: Was looking forward to completing some work but the wifi never came on.
Pros: Ind-atl flight was absolutely amazing i couldn’t find really anything wrong with the flight besides spacing for seats
Cons: Spacing with seats
Pros: Loved that they had access to connecting info on board
Pros: The entertainment
Cons: We didn't get our seat assignment until we got to the gate. Attendant said it was because tickets bought too close to take off don't get to pick seats, but we bought our tickets about three weeks before. Also, my boyfriend and I sat in a full row while the row in front of us only had one person. It would've made more sense to put that person in one of our seats and us in that row to give four people more space instead of just one.
Pros: I LOVED the free movies. Great idea and newer movies. Finally was able to watch a movie I'd wanted to see for a long time.
Cons: Flight was packed which always makes for a more cramped ride. Again, boarding. Flight boarded late and just seems boarding from the back to front would be faster.
Pros: The staff and crew were great help all along the route and the planes were well kept and clean.
Cons: One of the legs did not have the free wifi available, but they mentioned that before takeoff and were very apologetic that it had not been added to that plane yet.
Cons: When they called for passengers with infants and those who needed more time they also called for anyone who wanted to check their luggage. So of course people cut right in front of me as I was about to scan my pass. What is the point of asking us to come up if they are just going to let people jump in front of me.
Cons: They had a 40 seat plane that had about 15 people and they herded everyone in the rear of the cabin. All the extra comfort seats went empty. I asked and was told I had an economy ticket so there couldnt do anything.
Cons: The air conditioning was broken so it was sweltering the whole time. Staff didn't even mention it or apologize. No leg room. Bags took longer than 20 minutes to arrive but we didn't make a fuss since we were just glad to be finished with Delta. I'll never fly Delta again even if it costs me more.
Pros: The costumer services.
Cons: Didn't stick to zones when boarding customers. Gate agent basically let anyone board during pre boarding and priority boarding, why even offer it if you aren't going to make people adhere to the rules.
Pros: Friendly staff/ comfortable seating.
Cons: My original flight from IND to LGA was cancelled due to weather and I was rebooked for the next day. I was forced to spend a night in a hotel near the airport. Then my flight the next day kept being delayed, first 5 min, then 20, then 40, etc until 2.5 hrs. Since the delays kept increasing, I decided to rebook on another flight with a very tight connection in Detroit--the only other option. When my flight arrived, the other fight was already boarding and I ran to make it. Luckily I got to the gate in time, just before the door closed. The original flight ended up with a 3.5 hr delay!!! That is unacceptable.
Pros: Low price.
Cons: Delta provided no information as to why the flight was late. No earlier flights on other airlines were offered.
Pros: Seated my husband I together (finally) at very back of plane next to window (not our preference).
Cons: My husband and I although booked together were seated in middle seats 9 rows apart. We atrempted to change our seats online at KLM (not possible), online at Delta (didn't recognize our KLM purchased flight), in person at KLM counter in SVG, in person with THE Delta rep at the check-in gate in AMS...no one could help us due to different systems used for seating for each company that the other one doesn't have access to. Flights booked by one company and operated by another seem common enough that this system needs to be improved. - Silver KLM travelers Also WAY too hot on plane.
Cons: Enforce your baggage size and number limits. A significant number of passengers take bags onboard that are oversized.
Pros: I was able to sleep on the late night flight
Cons: Can’t think of anything
Cons: Better customer services
Pros: Yes... very well
Cons: puntuality Departure and arrive
Cons: Smooth and enjoyable trip unlike the second leg to Aspen
Pros: We ask for help with a 80 year old woman that needed assistance signed up for help o get her from one terminal to her next carnet flight no one accepted her.
Cons: Only saw what was supposed to have happened but didn’t no help from the air line period.
Pros: The entertainment options was awesome used the on board wifi and the flight cruised by
Cons: Boarding and deplaning is always such a hassle
Pros: The staff was super friendly. Checking in was a breeze.
Cons: The cabin temperature was insane. SO COLD!! even with blankets people and my self included were freezing!!
Pros: Crew was absolutely amazing.
Cons: On time flught instead of a two hour delay
Pros: Crew was fabulous.
Cons: Rerouted which made us late
Pros: Flight left on time.
Cons: No charging points at seat and armrest headphone jacks did not work.
Pros: The crew was awesome
Cons: The flight was delayed 3 times before we even boarded. Then we sat in the plane for an hour.
Pros: On time departure and early arrival. Crew was great.
Pros: Very nice crew, smooth boarding, made up time from late arriving aircraft. Surprised and impressed by how good AA was relative to how I remember it.
Cons: Wifi was unreliable.
Pros: Nice personnel
Cons: They should let you know, at booking time, that seat 35J is smaller than the rest of seat in Economy class
Pros: Staff was helpful throughout the flight. I like being kept updated on arrival time etc.
Pros: The movie selections
Pros: Crew was friendly
Cons: Delayed flight again. The American Airlines norm now. Seats are small. I ended up sharing part of mine with the man next to me. No food or snacks No entertainment. Not even a skymall magazine to keep me amused.
Pros: Arrived and left on time, something that really counts!
Cons: I checked in in Miami airport 12 hs before leaving. I was told by the fake friendly attendsnt that our seats , my husband’s snd mine, were separated. When asked to see if wevcould bd placed together she sarcastically commented that we had bought our flight through expedia and if we had dome it directky with AA we might have been together. Shame on her comment! AA offers their flights to many companies snd I now wonder if her comment is true, which makes me consider next time I choose an airline. In Buenos Aires when We checked in something similar happened and we could not book our seats the day before bcause they were all taken . The answer was if we wanted a better seat we’d have to pay because only back seats are available in economy and AA waits forbthose whi pay first and only then they”ll give us a seat. I”ve travelled several times with AA and feel the service is not worth the money I pay for it. The food on our flight back to BA was not good st all. However , I have to point out that all my flights BA to N Y, N Y to Mia and Mia BA left on time. On the whole it was good but I believe AA cares onñy about money and I feel disappointed
Pros: Quite new plane, clean. Some of the staff were friendly.
Cons: Flight was delayed vecause there was no pilot for one hour. We missed connecting flight and ended up with several delayed flights, so our 11 hour trip turned out to be 32 hour long. Also, they messed up with food order, but after some time they managed to bring suitable food from business class. Some of the staff was unfriendly and whining. And our party of three was scattered around the plane, other families sitting nearby too. A little bit greedy company selling seat selection option when they could arrangeit nicely, but just don’t do it in order to get few people to pay for otherwise normal thing.
Pros: Didn’t like anything
Cons: Delayed several times
Cons: How can a plane be this cold?? I travel all the time, but I have never experienced this. It seemed like there was a general temp control - apart from the air vents. I had on a sweatshirt and by the end of the flight was sitting on my hands! Couple that with the “I don’t care” attitude of the flight crew, and I was counting the minutes to landing. Definitely not the AA that I’ve given my business to.
Pros: nothing, didn't happen
Cons: The process of trying to rebook using a third party purchase and a code share ticket.
Cons: Could not get to Santa Fe! Had to fly to Albuquerque & arrange transport to Santa Fe! No luggage til next day!
Pros: Or some attitude re-adjustment. I usually observe rude passengers acting the way some of the stewards were acting.
Cons: Rude staff
Cons: Everything was great
Pros: They did have lots of entertainment movies, tv shows, games
Cons: They ran out of food for the passengers. The loaded and boarded us and then we sat on the plane not moving for an hour or two, making the flight feel much longer. The seats were so tiny and uncomfortable. Made it hard to sit comfortably
Pros: On time
Cons: Seat comfort was awful. I paid more for legroom but the actual seat was narrower then others. No one told me that. So legs were fine but my hips were squeezed. Seat cushion was also minimal. The base of my back was aching before take off.
Pros: The crew are nice
Cons: The temperature was cold and the touch screen was old so it was super difficult for me to select the show I wanna watch
Pros: quick easy flight
Cons: the remodel at LAX is a mess but the shuttles are nice, just be prepared if you have to shuttle to another terminal. Also check food, I went from gate 50A and had to shuttle to 52A and that area only has one area to get something to eat and its just sandwich, and not a lot of choices.
Cons: First flight got cancelled without explanation. Then I couldn't get a follow up direct flight so I had to wait 2 days. Then when I finally flew there you lost my suitcase and I had to wait for that for 2 days!!! I'll never fly Iberia again!! You didn't even try to make up for it. And the guy at the counter was straight up rude.
Pros: Lots of food and drinks, nice crew and pretty good experience
Cons: Tv screen too slow..... doesn't work that good,the plane was a little noisier at take off than usually, nothing mayor....
Pros: The digital entertainment was off the chart. It kept me awake during the whole flight. A flight feels shorter when one becomes entertain instead of nodding off and on, which makes the flight feels longer than it really was.
Cons: I am vegan. So I guess I am minority for now, but I hope some of the food in the futures also cater to those of us that don't eat any type of animal product. One only can hope!.
Cons: Agent at gate said overhead compartments were all full and no more room for any bag. So I had to check in my carry on luggage . To my surprise, there had many open space when I walked in the plane. The worst thing was my brand new suitcase was torn. I told the luggage agent the incident and she said they had no liability what so ever.
Cons: Boarding was a little chaotic. Could have been more organized.
Pros: Biscotti, pilot, crew
Cons: Seating is so uncomfortable, unable to recline more than an inch or so, then everybody rushes around making you return to an upright position! What's the point?
Pros: Everyone was very helpful.
Pros: Movie options
Cons: 2 hour delay was inconvenient. Like why?
Pros: the flight attendants were very professional on this flight. the lead attendant was very personable when giving announcements and going through the safety procedures on the public address system. the other two attendants were also very professional in their services as well.
Cons: flight 1920 was almost an hour late with boarding. I am extremely upset because I paid an extra $75.00 on day of to get home earlier but ended up getting home at the same time that I would have on my original flight because the flight was late and I missed my shuttle because 1920 was late boarding. I should be reimbursed SOMETHING for my inconvenience...especially after paying $75.00 extra for an earlier flight.
Pros: What I enjoyed about this flight is that I eventually made it to Chicago.
Cons: Flight was delayed several times - blamed on Chicago ATC. The food offered was not suitable for First Class - there was chicken and vegetarian option. The FA was rather slow in serving and clearing trays. She was not interested in going around and asking for refills - when I inquired about it at dessert time, she didn't come back for 15 minutes and I had to ring the call button - she informed me they didn't have my drink of choice, so it was OK for her not to come back and tell me that. Service was terrible in First Class. American should seriously do something about that.
Pros: Entertainment system is good.
Cons: Flight was over crowded with baggage. Some people were allowed to board with 3 cabin bags and others weren't allowed to bring any on board.
Cons: The counter manager at PHX, Lanell Monarrez was a total witch and whispering to Lanya in front of me was very unprofessional. I paid a full fare 1-way ticket to get out of PHX as they were not willing to allow me to fly standby or make a change to my existing ticket. Crappy airline service at the counter. Good flight crew.
Pros: Same as above "loved everything" excellent flight!!!
Pros: I didn't fly through Charlotte on my way home. I went through Philadelphia which was shorter.
Pros: Just getting off the plane
Cons: Almost everything was nightmare minus the ticket counter people*
Pros: The flight assistants were nice
Cons: The entire flight from Miami to New Orleans, the ac felt like the heater was on. I was sweating and felt nasty.
Cons: Having to pay $50 to check bags when if I had been able to to Ak Air check in they would have been free
Pros: The crew was very helpful and kind.
Cons: Our flight was delayed over an hour and we had a connecting flight to Vegas that we were worried we were going to miss.
Pros: When I'm come back i got late flight
Cons: @ last minute My flights changed from Ind-Dev-Spokane to Ind-SFC-Spokane. We were offered free WiFi on flight but it wasn’t true.
Pros: The plane wasn't very full.
Cons: The flight attendants did not properly wear their masks nor did they enforce the proper use of masks.
Cons: My flight was canceled twice and had to be rescheduled. United Airlines employees at the airport were not friendly and they were annoyed by having have to deal with rebooking.
Cons: If flights was on time I would not have to miss connecting flight in Dulles I had to stay for 22 hours in Indianapolis to be rerouted
Pros: The crew went out of their way to ensure the comfort of passengers.
Cons: No complaints
Pros: In flight entertainment is provided through a screen in front of your seat. There are many different channels to browse.
Cons: Going and coming back was delayed
Pros: overall great flights
Cons: food could've been a bit better.
Cons: Seats were super small, people kept bumping us, and so did the crew, without even say sorry
Pros: Nothing, worst experience I’ve ever had traveling. Up for nearly 2 days and with no help from the local airport staff.
Cons: Everything, no customer service whatsoever
Cons: The booking process for a ticket is not very user friendly and confusing it was the first and last time to use your"Services" for me Can't change it anymore And it was not even a Lufthansa flight carried out by United Airlines Die
Pros: On time arrival
Cons: No in-flight service
Cons: Excellent flight nice ground and flight crew
Cons: The tickets we purchased should have taken us from Indianapolis to San Diego with a 2 hour-ish layover in San Francisco. Instead, we got changed to Indianapolis to San Diego with a 15 minute layover in Chicago. Our plane landed in Chicago 20 minutes early, but then we sat out on the runway for 45 minutes waiting for a gate despite being able to see 3 or 4 open gates from our window. We didn't get to deplane until after our connecting flight was already boarding and both my fiance and I had to use the restroom really bad. Needless to say we had to literally run to catch our connecting flight.
Pros: How the crew approach to me and my wife
Pros: Everything went well
Pros: The flight was short.
Cons: Felt cramped and
Pros: Service was excellent and was on time
Pros: The crew was awesome. Very kind, polite and Professional. They made the flight smooth!
Cons: Need larger seating arrangements. I'm a little big and it's hard to sit alongside someone the same size or larger. Other than that comment, all was well.
Pros: Short and sweet
Pros: The staff all the way through were awesome. Facilities were clean and as expected.
Cons: Policies about ultra economy tickets sucked. I'm certain I was warned multiple times in the fine print about the hazards of buying a cheap ticket. The fact I was forced to spend money to check a bag and given undo stress about whether or not I'd get bumped because you're not allowed advanced check-in or guaranteed seats with basic economy ticket is not right. Seems the price should simply be the cost to guarantee a basic flight (two carry-on's, guaranteed seat assignment, advanced check-in) so folks can opt out and go for a cheaper ticket on another airline that offer a cheaper fare for the above mentioned guaranteed basic flight options. Felt like a bait and switch.
Pros: Ability to move me on the flight swiftly.
Cons: Layover was minimal backseat of short time from one flight to next terminal.
Pros: The crew was incredibly nice, and the plane was very clean.
Pros: I liked that we didn't crash into snowy mountains. I like that we landed.
Cons: OMG. First class seat "broken" - wasn't really able to lean back because it went "too far" into row behind me. Nope - that's actually how the chair is designed. Was asked to sit upright the entire 7 hour flight. IFE spotty at best. It kept rebooting and kicking me and others out. I guess food was "okay" as I honestly don't remember it at all. This is my last of 10 years at 1K with United. Moving airlines this year.
Pros: We left on time, and arrived early.
Cons: No down side.
Pros: Boarding and crew attendants were courteous and helpful. Flight left on time and arrived early. Luggage arrived and my time inChicago was short.
Cons: Seats crowded but I was fortunate to not have a person in middle seat. Implied tv was free but system kept asking for my credit card.
Cons: All of it. Pretty much everything.
Pros: Movies on personal device
Cons: Surrounded by noisy babies
Pros: Even though I was on connecting flights and weather sounded like it might interfere, that was not the case. Each flight went smoothly and easily. It was a fantastic travel day.
Pros: Very short flight seating was normal for what I expect as a guy my size
Cons: I couldnt figure out their wifi to check on my connecting flight. I could get other stuff to work on it but couldnt find flight information
Pros: I'll always contact kayak for my up coming flights
Pros: United delivered us to Anchorage so late that we missed the very last flight out of Anchorage to Homer. We had to pay for a hotel room and full price tickets to fly the very next morning. Because United delivered us to Anchorage so late, we had to spend so much money on the hotel and next day flights. Until this point I have always been happy with United but I don't think we can go with United anymore after this.
Pros: The flight crew on this route is one of the best that ive ever had the pleasure to have been served by. The ladies were extremely helpful and were always out helping serve the people
Cons: The cost of the entertainment and that it didn't work all the way. Lost like the last two hours of the flight, not very good especially having to pay for it
Pros: Everything ran super smooth from baggage check in to departure exactly on time. Even arrived 25 min early.
Cons: Even upgrading to economy plus seating it was still u comfortable. Wifi if you chose to pay. Tiny little bag of pretzels.
Pros: The Indianapolis airport
Cons: The plane is too small, I'm 6 foot 4 inches tall and there no leg room, my leg was raising the middle arm rest, I apologized to the guy next to me...he was cool about it. The plane does not absorb turbulence very well. That plane is to small for a flight that is a little over 2 hours
Cons: Flight was delayed to 4 hours now I'm rushing all over to get to my connecting flights
Pros: Nothing terrible I've had better!
Pros: Clean flight, boarding went smoothly, everything on time.
Pros: stewards left me alonee to sleep
Cons: Over crowded back half of the plane... With the first 10 rows basically completely empty (only 8 people in the front 60 seats) That flight to anchorage arrived an hour early which is awesome, but we had to wait 45 min on the plane "for an empty gate" they said. There were at least 4 empty gates I could see from my window in the sand terminal we ended up deboarding at. Very frustrating
Pros: Customer service was excellent,very friendly.
Cons: Delay of the plane and every show you have to pay for even the flight map, that was very disappointing.
Pros: The crew is kind
Cons: UA flights always get delayed and this time I failed to catch my connecting flight to London. I was rescheduled to the flight in the morning of the second day. And when we were heading for London half way, the pilot said some sensors stopped working and we had to come back to Dulles. To be honest, I will never take UA flights anymore, it is just TERRIBLE!
Cons: The 6 hour delay
Pros: On the way to Chicago I was pleased with the staff.
Cons: I knew I had a layover in Chicago but what I didn't know was that I would have to sit on a plane for over an hour with no air conditioning. It was incredibly hot and because of this I missed my flight to LA which took off earlier than my ticket said.
Pros: Loading was quick and easy with smiles and greetings from hostesses
Cons: No drink service on either flight, dumped on jetway and had to take bus to a gate and then navigate to our new gate. This made short layover time even shorter. I flew United down there and had drink service for that led of flight with them.
Cons: The fact that the tv is on constantly without the option to turn it off is annoying. The viewing length to passenger is too short to really enjoy (Probably not your fault). PLEASE permit us to turn it off. The constant repeating of the Dish commercials while in dead air space is so annoying I will never consider Dish as a provider.! Please play more than one entertaining video than repeating the one about alligators (crocodiles?).
Cons: Uncomfortable, and unsafe, seat - with the bottom sagging badly on the right side at the back. Narrowly avoided having to check my hand luggage through to Nice, France, which would have been the second time on a row! Why, oh, why can't they ENFORCE the carry-on rules that are supposed to limit the size and number, as they do in Europe?! If you're in group 5, forget carry-on.
Pros: Courteous and friendly employees..helpful
Pros: No problems
Cons: Little bumpy but bad weather
Airlines flying from Indiana to Anchorage have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Indiana to Anchorage
Masks required on board, masks provided on flights from Indiana to Anchorage
Social distancing seating
Middle seats unavailable to book on flights from Indiana to Anchorage
Testing for antibodies, testing for symptoms for flights from Indiana to Anchorage
Waiving of change fees. Search flexible flights from Indiana to Anchorage
Anchorage (ANC)United States