So on my way to Madison my bags got lost and mind you that the bag they lost was my guns. I was on my way for a family hunting trip and the airlines didn't have my guns when I got off the plane in Madison. They did find them but it took an extra day and I had to drive an hour back to Madison to claim them.and then on my way back to anchorage a very expensive gun case that was mine got broken the handle got busted off and there was a cracked down the side of the case about a foot long. I usually don't write reviews and have flown alaska airlines many times without error but for some reason this trip was not top notch at all
Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)
This flight was first delayed, then not listed on the reader board. Then the flight added a stop over in Seattle for the the only reason that the crew was maximizing their allowed time to work. This delayed arrival at final destination. They could have brought on a fresh crew in Chicago but they did not do that.
The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.
Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."
The plane was crowded. I was very upset to find that on a 6 hour flight I not only had to pay for entertainment I didn't even get to finish watching what I paid for. Was really pissed that on a 6 hour flight I had to starve because you also charge for food! Didn't have a credit card only cash that was refused so I was unable to eat.
The in flight entertainment and the pilot being informative about what was going wrong at the Atlanta airport.
The insane process that followed the flight of rebooking - it would have been VERY HELPFUL to have access to the inflight internet so that I could have rebooked my missed connection before we landed in the ATL airport where it was past midnight and there were hardly any staff available for us to talk to and the lines to speak to anyone took literal HOURS to get through.
I was in first class so that's the better experience. I would have been even unhappier in coach.
Seat, despite being first class, was not comfortable
I asked for a blanket before takeoff and was told there aren't any on board. No blankets for an 8 hr red eye??? No pillow either.
Flight attendants never asked if I wanted another beverage after initial service. It was an 8 hr flight.
The first class meal was a tiny cheese plate. I was starving. For a $900 1 way ticket, I expect more of this airline
Flight attendants seemed like they didn't want to be there. Wasn't feeling the love. it was a 12:30am flight. We are all tired, but c'mon. Smile a little.
Row 19 on a 737ER is great for room, as long as you don't plan on reclining (I rarely do in a daytime flight)
A little overcautious regarding seating the cabin crew because of possible turbulence, but better safe than sorry, I suppose. However, it is a common occurrence on this particular leg, so don't board knowing you might need to take a "break" before you get to Atlanta.
Over crowded back half of the plane... With the first 10 rows basically completely empty (only 8 people in the front 60 seats)
That flight to anchorage arrived an hour early which is awesome, but we had to wait 45 min on the plane "for an empty gate" they said. There were at least 4 empty gates I could see from my window in the sand terminal we ended up deboarding at. Very frustrating
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