Flight attendants just not as friendly as they used to be.
Pros: "Staff was really friendly. Everything went well."
Pros: "Amazing crew"
Cons: "I had booked a window seat, the when I went to board, it was changed to an isle seat. I find that I dislike the sole due to the rudeness of people in general and I kept getting hit with purses and such from passing passengers."
Pros: "Easy boarding. Good entertainment. Didn’t bother me too much."
Cons: "Better good. More comfortable seats"
Pros: "Fast/ efficient"
Cons: "The little plane is always brutal. I'm not a small guy and sat next to an offensive lineman. It was tight for sure!"
Pros: "It was a smooth flight"
Cons: "More seat room"
Pros: "Comfort, efficiency and entertainment were great."
Cons: "Crew was a little sassy and sour. Maybe one gal was in a happy mood."
Pros: "crew was ok. entertainment ok"
Cons: "they always give us seats way back in the plane."
Pros: "Helpful crew. Arrived early."
Cons: "Plane was cold. Entertainment system didn't navigate very easily and choices seemed fairly limited on this (older?) plane."
Pros: "The flight was 90 minutes late"
Cons: "On time performance"
Pros: "Very helpful flight crew."
Cons: "A little unexpectedly bumpy."
Pros: "Nice comfort plus seat. Nice host staff"
Pros: "The plane was not full, so the stewardess put my wife and I by the exit seats. I am a tall guy and really appreciated it!"
Cons: "Both connecting flights were very tight time wise, and the gates were at opposite ends of the terminal. Couldn’t delta flights be closer together?"
Cons: "It was too cold on the feet during the night. The blanket was not enough. The food lacked good vegetables. The asparagus was too tough. If you wanted to avoid sugar, you could not eat breakfast."
Pros: "very helpful and pleasant crew. Warm wet towels are a nice touch. I like the water bottle for each passenger at the beginning of the trip."
Cons: "Slight problem at first with entertainement at my seat that did not work ,but a crew member restarted it and it worked fine after that."
Pros: "The flight was only half full so boarding was very quick."
Cons: "The seats were hard and there was no entertainment system."
Pros: "direct flight from IND to CDG!"
Pros: "The pilot was extremely informative The stewardesses were helpful It was a delayed flight and they made it relax"
Cons: "Bad weather at LGA"
Pros: "In general the crew attitude toward passengers"
Cons: "Toilets have been modified that a person could barely do his needs"
Pros: "Upgrade to ComfortPlus. Movie."
Pros: "Seat was narrow from side to side; so short from front to back that only half my thigh was supported; hard; and pitched slightly forward from uneven wear. This was an exit row, so I had legroom at least. I’m 5’4” and trim. A taller, or broader person would not fit!"
Pros: "Crew that's it"
Cons: "The flight was 2 hours plus late and we couldn't get an accurate update as to when to pick up our son. We got text messages that were never updates, online your information was wrong and when we called agents had the wrong flight information. Terrible experience all around."
Cons: "The leg from Atlanta to Pointe de Pitre had no wifi or even old style entertainment. Bring a book!"
Pros: "Flight was on time."
Cons: "Did not appreciate Aeromexico/Delta changing my flight times after I booked, giving me a more than 7 hour layover."
Cons: "Flight attendant from IND to Minneapolis must have had a rough evening or bad morning. Service in airplane is usually poor but this one was worse. Bumping most of the passenger when passing, handing drinks behind his back, not smiling."
Pros: "No wifi couldn’t do any work"
Cons: "Was looking forward to completing some work but the wifi never came on."
Pros: "Ind-atl flight was absolutely amazing i couldn’t find really anything wrong with the flight besides spacing for seats"
Cons: "Spacing with seats"
Pros: "Despite small aircraft, boarding was fast and easy. On time departure and arrival. And quite clean aircraft despite a very fast turnaround. And Biscoff!!!! Delta's free wifi for messaging is a nice touch, as is free in-flight video. In-flight music would be nice, too. Doesn't hurt to ask :)"
Pros: "Flight attendants were super."
Cons: "Delta is just another cattle car"
Cons: "They had a 40 seat plane that had about 15 people and they herded everyone in the rear of the cabin. All the extra comfort seats went empty. I asked and was told I had an economy ticket so there couldnt do anything."
Pros: "The costumer services."
Pros: "Crew was excellent"
Cons: "It was delayed"
Pros: "Left on time....arrived on time. Boarding was as good as it ever gets. Anytime you can get your carry on in the overhead bin it is a great flight."
Cons: "It wasn't easy to find what gate I had to go to. I didn't see any boards in the check in area. It was only after TSA check that I found a staff member who gave me the information. After that all went okay. The problem might have been my own....it is a big airport."
Pros: "This time the tea was nice and hot!"
Pros: "Great crew. Good space on my exit row seat"
Cons: "Seat doesn't recline, though it's considered a "premium" seat. No power either. Ticketing process was crazy - I was not able to get a seat assignment until 5 minutes before boarding. Why? And there was no explanation of the situation. I had to ask, multiple times, what was going on,before I was finally told that I was going to get on, but they just didn't know where. This could be handled much more clearly!"
Cons: "Everything!! I wanna be compensated for this nonsense I went through!!"
Cons: "My original flight from IND to LGA was cancelled due to weather and I was rebooked for the next day. I was forced to spend a night in a hotel near the airport. Then my flight the next day kept being delayed, first 5 min, then 20, then 40, etc until 2.5 hrs. Since the delays kept increasing, I decided to rebook on another flight with a very tight connection in Detroit--the only other option. When my flight arrived, the other fight was already boarding and I ran to make it. Luckily I got to the gate in time, just before the door closed. The original flight ended up with a 3.5 hr delay!!! That is unacceptable."
Pros: "Loved the onboard entertainment and the flight attendants were great."
Cons: "I travelled w/ one adult and two infants internationally and could not book the infants' tickets online had to do it over the phone. When we got to the airport we had to pay $255 for 5 bags, that's almost another ticket."
Pros: "Delta gave out free snacks and then I got a flight for the next day."
Cons: "After being delayed over 5 hours and then being on the airplane the flight got cancelled."
Pros: "Frontline staff were nice."
Cons: "Our flight was canceled last minute. Instead of a direct flight to start vacation, we ended up with a five hour layover in Atlanta. And to top it all off, they tried to double charge us for a checked bag fee."
Pros: "Clean, modern plane, friendly crew, great service"
Cons: "I liked it all!"
Pros: "the pretzels and drinks. The flight attendant was very polite and attentive."
Pros: "The cabin and the entertainment itself was great. Thank you for providing a nice, comfortable plane to fly on..."
Cons: "I'm leaving a poor review due to unfriendly staff... The flight attendant was rude and when asked a question responded with an unwelcoming attitude."
Cons: "Virtually no help from the staff"
Pros: "No problem with the flight itself"
Cons: "Fewer gate changes"
Pros: "Amazing crew"
Pros: "Crew were very nice."
Cons: "flight delayed, gate busy when we got there, took train to next terminal and gate, plane was there for another 20 minutes but...door was closed and couldn't board...rebooked to different airport"
Pros: "Polite crew"
Cons: "No air traffic"
Pros: "The plane did not crash."
Cons: "Pilot to passenger communication. On time departure. Cleanliness and comfort of plane. Bigger plane to accommodate roll aboards. Flight attendant’s attitude. Ticket price, but there’s no competition on the route."
Cons: "Communication among crew members was terrible. We had to ride a crowded shuttle over to the plane only to be told we could not get off because the crew was running late. The crew shows up and begins their pre-flight preparations, but we then could not get off the shuttle because of broken air system"
Pros: "Pilot and crew were great even though we had lots of delays due to weather"
Cons: "Gate agents were a little rude to some customers"
Pros: "The crew was pretty nice. The seats were actually comfortable."
Cons: "I don't know; it's economy in a plane. It is what it is."
Pros: "Flight was delayed, and unclear why."
Pros: "Much better flight. Nice quick easy boarding and getting off. quick easy overall. Seats were much more comfortable"
Pros: "Short flight"
Cons: "Negative leg room. If the seat next to me had not been vacant, my legs would have lost circulation."
Pros: "The TVs and free movies!"
Pros: "Very comfortable flight!"
Pros: "Newer plane. Ceiling light. Pilot’s skills!"
Pros: "Lunch was GREAT- usually fly Delta but this was comparable."
Cons: "WiFi, ESPECIALLY when you pay for a first class ticket, should be free. Further, the instructions for connecting to paid WiFi are NOT printed clearly anywhere. I had to go to the internet while on the ground. There are many movie and TV show options for free on your own device, however."
Cons: "Delayed due to no available gate attendant. Limited ground crew."
Cons: "Flight delayed two hours."
Cons: "TSA Safety Point officer was not on point..She Made me go through the checkpoint again just because I passed a zone where she was sitting at and not standing there to warn or stop people from passing through. This happen at the End and D gate terminals by Starbucks. I was very inconvenienced."
Pros: "Same as above. Very pleased"
Cons: "Pilot was going so fast never told us why we kept descending and going back up and people were throwing up and they wouldn’t give soda to settle stomachs"
Pros: "On time boarding. However we had about an hour departure delay due to de-ice of the plane due to ice storm which just started but I am not complaining about that. I would rather the plane was completely safe for departure."
Cons: "We have to gate check roller bags due to size of plane. Also, little or no knee room. My knees were pressed into the seat back in front of me."
Pros: "777 plane was awesome in first class."
Cons: "No charging outlets on seat ( this something pretty standard on most planes now). The flight was delayed because of the plane had a problem with the tire. The passenger next to me had a broken tray with tape around it. The bathroom had a broken sink."
Pros: "Easy and smooth flight."
Pros: "It was a red eye and I made it back safely, and a couple of minutes before schedule. There was no food or snacks, barely had enough water to pass out. Otherwise it was an ok flight."
Cons: "No snacks or food, barely enough water on the flight."
Pros: "Plane was nice, seemed fairly new. There were two outlets for my row installed on the supports of the row of seats in front of us. Looked like it was made for plugs from a number of countries. Pretty nice feature. Headrests has an adjustable pillow that you could use to cradle your head for sleep. Didn’t use but seemed interesting."
Cons: "Seats too narrow. There weren’t especially narrow. In fact, I’m sure I’ve sat in narrower ones. This is just a feature of every economy seat I suppose, but it’s still a negative. O"
Pros: "Arrived on time."
Cons: "Seat space is bad. Food is all for a fee."
Pros: "Great crew and on time"
Cons: "Arrival G14; Departure H18 with only 35 minute layover, a really loooong walk at speed. Need tunnel from G to H or moving walkways or a "train.""
Cons: "Delay due to mechanical glitch which should have been checked before boarding"
Cons: "Ground crew was inadequate and unorganized. Ground crew caused a late flight to be even later. Plane was overbooked and the ground crew was more interested in filling the flight than accommodating Advantage Member seating."
Pros: "Premium space"
Cons: "Sporadic communication from flight deck on the nature of 2-hour flight delay. Initially we understood that dispatch was the issue because of fuel for the flight. Next, it was a weather delay followed by an apparent ground stop."
Pros: "Relatively smooth flight"
Cons: "Seats are built for very small people. My knees were pressed into some hard surfaces for the entire 3+ hour flight. Made it a little painful to walk when we landed. The movie screens (not headrest systems) were all up overhead so you get a neck cramp watching anything. The headrest behind me pressed my shoulders forward and the extendable part would not stay up. The window stopped at about my shoulder so to look out I had to crouch down. AA better stop squeezing us for profits and start delivering a quality service or we'll all find some other airline that puts passengers first."
Pros: "mango juice and soft blankets"
Cons: "too much time between meals"
Pros: "Staff polite and helpful. No complaints/ Slept all the way"
Pros: "Bottom tier entertainment provided"
Cons: "Advertised wifi not functional. Limited TV access (1 8" tv for every 12-16 seats) poor programming random NBC clips and partial episodes) and terrible movie. No selection/plane tracker"
Cons: "Haven't taken it yet!"
Pros: "I enjoyed that the ride was only 35 minutes. The crew was helpful and professional. Quick and smooth trip and came in on time. Can't really ask for too much more than that."
Cons: "The middle seat was a little cramped but I can't really complain since I lucked out with window seats the entire trip and only had to sit in the middle seat for the shortest plane ride on my trip."
Cons: "It was an hour + late. A trip I took from Washington two weeks before was late in both directions."
Cons: "Gate personnel was not as accommodating. Didn't seem like they wanted to help."
Pros: "The plane was new and the leg room was worth the extra $20."
Cons: "No inflight entertainment and the seat did not recline. I guess there are pros and cons in the exit row. I also had no choice but to buy the more expensive seat since all others were taken at check-in."
Pros: "Pleasant crew, on time leaving, early arrival, smooth takeoff and landing."
Cons: "Didn't use entertainment."
Pros: "Like I said before nice early boarding."
Cons: "No problem"
Pros: "The crew seemed nice, and the seats themselves were basically comfortable. The option to check baggage at the gate was good, since it was a nearly full flight."
Cons: "The seating was completely cramped. Airlines need to decrease rows in order to provide actual legroom. The boarding process didn't seem very logical in terms of rows and seats. I don't believe there was any food, but that may be because it was a red-eye. The pilot thought Springfield was in CT, which was alarming to me."
Pros: "I liked that you continue to work on things to get me there but it did not happen."
Cons: "I expected that since I had been delayed by your plane not being ready and having mechanical problems that I would be put on first standby. There were eight people that got on and two of us that did not. After a long day with over three hours of delays and then another four hours of standby I was exhausted."
Cons: "Sorry the direct FWA - PHL flights are scheduled to be discontinued later this summer!"
Comfortable. Attentive crew. Good communication ONCE ON BOARD. The bad: Truthfulness - we were told that our flight was delayed because the incoming aircraft was late. The United app and Flightaware both showed UAL 1918 from LIR to DEN (07/02/2022) arriving at 17:10, 13 minutes EARLY. Please don't lie to me. That's the worst thing a company can do is LIE to its customer base. Baggage claim - we waited 45 minutes after arriving at our gate to receive luggage at baggage claim. Then, woth a Prioiry tag from our 1st class purchase, our bags were some of the last to be on the carousel. This falls way short of expectations, especially when full 1st class fare was purchased.
Boarding process was unclear. The gate was behind a pillar and there were no clear traffic flows. Gate agent announced group 5 before 4. Thats on gound staff. We were delayed on taxi - pilots recognized debris on the taxiway (great spotting, greatly appreciated the safety measures!) but then we entered the taxi of doom, getting jumped by many aircraft - we left the gate early but didn't take off for nearly an HOUR! Flight crew barked at passengers to stay seated but then once in flight, they didn't consider how long we had been seated without access to the lavatories and chastised passengers who were literally hours into waiting to use the restroom once the seatbelt sign was turned off. The landing was HARD and multiple passengers shrieked upon touchdown. Just not the best flight. Hard to blame United, definitely a rough night, but the service should have been announced and passengers given the chance to use the lavs. I didn't myself, but many were frustrated.
Cons: "Missed connection flight late Fiasco!!!"
Pros: "On time clean comfortable flight"
Pros: "This plane is 4 seats across ... no middle seats"
Cons: "Overhead bins are tight even for standard suitcases."
Cons: "A flight not canceled due to mechanical failure. A staff that were actually helpful. United could care less and I will never fly with them again"
Pros: "Kind crew."
Cons: "Did not allow me to have carry on. Had to pay for it to be checked. Unexpected cost."
Pros: "On time"
Cons: "Space a little cramped.for spmepne 6'3""
Pros: "Flight was on time"
Cons: "Better food would be nice."
Pros: "Due to earlier delay, was not able to make this flight"
Cons: "Did not take flight due to earlier delay"
Cons: "The crew was very rude, I was told I had to store my purse, the person next to me wouldn't store the carry on baggage, I needed to take scheduled medicine in flight, I couldn't as my purse was stowed. I was delayed for over and hour and a half after arriving. I had to stop and eat in the airport. With chronic health issues addressed this way I will probably not use United again."
Pros: "Free snacks"
Cons: "Not a lot of foot room"
Pros: "Flight is a quick and easy one."
Cons: "It truly bothers me that during pre-board, United says, "if you have a disability you can board now." Who would want to be the person moving forward to board? Southwest says something to the affect of "if you have a pre-board and need a little extra time." Maybe they could change their verbiage to sound a bit more like we're in the 21st century."
Cons: "Been a long time since we had to walk down onto the tarmac to board a plane. Would rather not have to do that. Otherwise a good experience."
Pros: "see above"
Cons: "see above"
Pros: "Quick short flight."
Pros: "Flight was on time. This shouldn't have to be a "positive" aspect of the trip but unfortunately was the only flight during my trip that was on time."
Cons: "The plane was dirty. Has crumbs of food all over the floor and I had to sweep off my seat before I sat down. There was trash beside my seat The attendants were loud and not professional with how they talked like they were from the hood. They kept the lights on making it hard to sleep"
Pros: "Everyone was friendly, but touchdown was kind of brutal"
Cons: "Took a long time to get support when gate changed. Could not walk at the time due to skiing accident."
Cons: "Finally surrendered to the delays after 5 hours waiting (enough to drive to Hartford and back) and took an Uber home."
Cons: "The flight was cancelled 3 times before 9am..... me like me any passengers arrived really really early to FWA & they cancelled flight because of mechanical issues. Which is fine but the airline had no backup plan.... meanwhile planes just leaving out of FWA & all we kept getting was updates on a cancelled fligyt AGAIN.... now im in a cab traveling 2 1/2 hours to IND to hopefully get on a flight to EWR.... but honestly I am lacking confidence it will happen"
Pros: "Although there were no personal screens, I appreciate the fact that entertainment was available on the app."
Pros: "The crew was friendly and helpful. The flight arrived early."
Cons: "This was a connecting flight which I missed because of a giant delay on the first leg of my journey"
Pros: "On time flight. Great service from United crew."
Pros: "crew ok"
Cons: "two delays caused anguish no info on connecting flight on board plane couldn't access entertainment without additional software arrived ewr late would almost ;miss boarding after running from gate 82 to 114 to find the flight was late," waiting for a plane." could not get accurate departure info. (people were waiting to pick us up) arrived at bdl just before midnight two bad flights not good at all"
Pros: "New plane. I like the new seats with the slot that can hold my iPad cover so I could watch a movie. The services was great."
Pros: "Quick flight time."
Cons: "The crew seemed so much less friendly on this flight, however they got the job done. I was scolded for having a carry on with me, although I did notice there was still a portion of overhead space that was unused. Also, no in-flight wifi service like the last flight was available it seemed. That was a bummer"
Cons: "Flight was delayed by more than an hour due to maintenance issue which could have been avoided."
Pros: "Staff were nice."
Cons: "They didn't even provide nuts!! No snacks at all after the long trip. There was a one hr delay at departure from NEWARK. And the seats were VERY UNCOMFORTABLE!!"
Cons: "Small seat One bathrokm"
Cons: "Small plane, no TV for a long plane ride"
Pros: "Free entertainment"
Cons: "Uncomfortable seating and couldn't sleep"
Pros: "Free entertainment on your own devices"
Cons: "We left late, so even though I had rushed to catch my connection, we still sat in the plane for half an hour. Is it possible to build in more time between connecting flights? Which luckily was also late. Too bad people now have to pay for food."
Pros: "Crew on the plane was helpful and nice."
Cons: "Crew boarding the plane was bossy and a bit rude. I also think it's very inappropriate that United boards it's pre board group by saying, "anyone with disabilities can board now" The term pre board was created so you wouldn't have to publicly announce that someone was disabled."
Cons: "Same as above, including late flight"
Cons: "Seats need screens & outlet for charging."
Pros: "Delays in both flights"
Pros: "Everything went smoothly"
Cons: "Uncomfortable seats"
Cons: "Had to wait to takeoff for approx 15 minutes due to maintenance preparing paperwork"
Pros: "No one sat next to me. Flight was early!"
Cons: "Unhealthy snack."
Pros: "easy transfer"
Cons: "had to transfer"
Cons: "Dulles International Airport on a beautiful June 3, 2016. Flight was from Dulles to Hartford and due to depart at 12:30 pm. 12:30 pm - Notified flight delayed an hour or so because they didn't have a flight attendant for the flight. 2:00 pm - Notified flight delayed because Flight Attendant was found but on way. 4:00 pm - Notified the Flight attendant would not be able to make it, but they were looking for another one. 6:00 pm - Notified a Flight Attendant was found and was on a plane that was inbound and would be landing any minute. Notified plane with Flight Attendant arrived at gate and they would be there any minute and we could begin boarding. 6:45 pm - Flight was CANCELLED!!!!! I could go on about how I was rebooked on an 11:00 pm flight on American Airlines out of Reagan, my checked bag was not returned to me and I was told it was on another plane United plane that would beat me to Hartford, they shuttled me to Reagan. I got to Hartford and my bag was not there......SURPRISE!! This was ridiculous and thank god I was traveling alone and had time. I felt bad for the families with small children who had to suffer through this stupidity."
Pros: "The plane didn't crash."
Cons: "1) The plane was late because the crew didn't get enough sleep. 2) I was told that my flight would be at a specific gate. It was a long walk to this gate. Then I was told that the gate had been changed. Now I have a even longer walk back and then had to walk to a new gate. 3) This plane was late also. We were told the plane was still in the hanger. (Are you kidding me?) Then we had to wait some more for the clean up crew to do their thing and then the flight crew had to do their pre-flight check. Now to add insult to injury, the stewardess to us that the Wi-Fi was out on the plane. I was done and said I'll never fly United again! '"
Pros: "Crew was very friendly"
Cons: "Pretty much everything else, should have WiFi by now even if it’s paid"
Pros: "Terrible seats, very cramped, but clean"
Cons: "drinks were not served to me"
Pros: "The cheap tickets"
Cons: "Expensive baggage, no free snack/drink"
Pros: "Nice aircraft & nice flight crew"
Cons: "50 dollars to check one small bag !!!!!"
Pros: "Price was better than other carriers. Seats were adequate, comparable to other discount airlines. Flight attendants did a wonderful job. Flight on time and uneventful. Good experience."
Cons: "I'm still not accustomed to the "pay for everything" approach to flying. I paid the $20 for a seat up front, and shipped my bag ahead via UPS to save money."
Pros: "Not to much"
Cons: "Was like riding a city bus. Even in row one didn't have much room to stretch out. Check in took awhile. Only thing they had going for them was good pilots and staff. But the planes are trash no entertainment, little selection of food and drinks. Don't suggest at all."
Pros: "Nothing positive to say about this whole experience."
Cons: "1. I do not like the surprise fees for bags or in order to pick your seat. 2. Flight was delayed out of Indy. 3. Sat on the runway for 40 minutes once we arrived in Orlando."
Pros: "Price of flight was very reasonable"
Cons: "There wasn't any catering. I always look forward to my vodka cranberry."
Pros: "Smooth taking off and landing"
Cons: "They ladys didn't check well when taking off, seats were layed back ...two in front of me. Didn't like how we had to pay for a drink, the paying almost for one suitcase was a sad face . Probably wouldnt use frontier again"
Pros: "I love frontiers onn-stop flights. You get on and get off without any fuss."
Cons: "There are no real amenities. It's just the flight. That's not bad when you are only going 3 hours, but do t expect to be caters to."
Cons: "$45 for a CARRY ON, surprised by it at the airport, surprised also that my "direct" flight stopped in Denver where I had to disembark for an hour, and Steel seats that don't recline. Never again."
Pros: "Web check in easy"
Cons: "We had a 3 hour delay because they couldn't replace a crew member. Not very good planning. Also paying for a cup of water is a bit much"
Pros: "The crew were all very nice and hospitable. The plane was clean, which was good. We arrived to our destination early."
Cons: "There were no complimentary beverages or little snacks, which would've been nice, although if you were willing to pay for them you could have sodas, alcohol, or chips. I gave entertainment 1 star since there was none."
Pros: "If you want to sit on an ironing board and than get asked to pay for water, this is the flight you want."
Cons: "Seats didn't decline"
Pros: "it seems you are on time!"
Cons: "got to gate 5 min late, no one there to help"
Cons: "So they charge for baggage right, well whatever the real issue is when you pay ahead for baggage and it doesn't add to your ticket so not only do you have to pay again you have to also pay more...bullshit!"
Pros: "There's not much I really liked about the airline"
Cons: "Not much to say. They flat out lied to everyone for multiple days as this happened. Flight was cancelled about 5 hours before I was supposed to take off while I was waiting overnight in the airport."
Cons: "Flight cancelled. No other flights offered & unhelpful/unfriendly ticket taker. Choice words will never use again."
Pros: "Not much to like... crew OK, newer aircraft but still cramped, uncomfortable seat. Low, initial fare but paid dearly later."
Cons: "[ 1 ] Not enough staff for volume of passengers at DIA (arrived plenty early as recommended). Could not access bag drop counter, too many others blocking it, had to go back outside to curbside check-in. Then, delayed flight (1.5+ hrs.) no reasons given. [ 2 ] Zero staff at IND to accept prepaid bag (add-on charge) until 2 hours before flight. [ 3 ] DIA - baggage claim delayed over an hour... "Sorry for delay..." no reason given. Barely had time to make reserved, prepaid shuttle to avoid additional 1.5 hr wait on top of 3.5 hrs. of drive time. [ 4 ] No "Air-sickness" bag. According to flight attendant, passengers must have used them for trash. No excuse --- between flight turnover time is for checking / restocking. Maybe if they would splurge and print something like "For Air-Sickness Use" on them, then what happened wouldn't have. Small, white, unmarked bags... looked like the free popcorn mini-bags given at events. [ 5 ] I believe in paying for what I get and getting what I pay for but this guise of no frills to keep fares low only to price gouge later doesn't cut it. $50 extra (round-trip at off-season rates) for a carry-on that I had to check because carry-on fees would have been $60. On-board snacks at airport meal prices. What's next... reservations and prepaid restroom tokens?"
Cons: "I was sitting next to this giant guy who took up half my seat. Not cool. It would have been nice if the flight attendants noticed and moved me."
Cons: "Frontier cancelled my Friday flight and rescheduled til Saturday morning. Had to cancel my whole trip because at that point flights were too expensive. Had to reschedule trip. Not happy at all!!!"
Pros: "The crew was fine and the flight was smooth."
Cons: "I was unaware that it would be $40 to carry on a bag and if you want to select a seat they try to charge you for upgrades there too. It's totally ridiculous. I should have just flown with a real airline."
Cons: "We were stuck on the runway for 2 hours unable to get off the plane. A horrible experience."
Cons: "I've been on four Frontier fligts in the past week and a half. Every single one has been delayed over an hour because they weren't properly staffed. Just pay more to fly a different airline."
Pros: "The crew was great and the plane was clean."
Cons: "Boarding was chaotic and late. There were delays in the flights without any offer to help calculate when we'd be arriving at our destination nor any attempt to make it right (like with a small token such as a free food/drink item). You guys lost my luggage - the delays in all led to a 3.5 hour delay in me seeing my kids, who were staying up late to see me after I was gone for a week. Being inexpensive is laudable only if you provide equivalent service - my impression after this flight is its inexpensive and I got what I paid for...unless there is some overture to win back my business, I'll not fly Fronteir again and will be suggesting my friends and colleagues not either."
Pros: "Some sweet people at te check in counter"
Cons: "Some of the flight attendants seemed like they lacked training. When I asked a question I was met with blank stares. All flights were delayed."
Cons: "Every time we fly with Frontier we are always delayed for hours. My husband did not even want to fly with Frontier but i told him this time may be different but I was wrong. Flight was suppose to leave at 9pm we didnt leave until close to 12am. Also, I am pregnant so I was so looking forward to arriving on time and getting food and into bed. (restaurants close at 8 at the Indianapolis airport) Very disappointing will be the last time we fly Frontier."
Cons: "I did not like the fact I had to purchase everything on board including water. But, I got a cheap flight, can't complain too much."
Pros: "I had a great experience with Frontier I will definitely be traveling with them again in the future."
Cons: "Nothing I had a great experience"
Pros: "On time. Staff."
Cons: "Seats coming back were not as comfortable."
Pros: "I liked the crew and plane, smooth ride and easy security lines."
Cons: "Baggage pricing and seat choices were a bit steep. Cheaper flight with frontier didn't save me much at all after paying for baggage."
Pros: "The young lady at the gate who kindly listened to me while I explained how utterly disappointed I was and was nice enough to notate my account."
Cons: "Coming from MCO to Indianapolis, I was given the wrong boarding pass and almost missed the plane. I had to be escorted by a nice man who kindly called the flight attendant to hold the plane in order to make sure I was on it. Amongst thus chaos, I was able to bring my carry on free of charge. This was the same bag of which I was bringing back with me. I went to Indianapolis for a funeral. So, we didn't have a so called vacation. Thus, I did not partake in any shopping. Needless to say, I didn't have any new items to carry on. The bagage was the same size and weight as my flight there. WheN I went to get a boarding pass I was mislead. There were Frontier attendants yelling as passengers about the size of their bagage and the price of it. So, I took my boarding pass to the gate. When I went to board, the lady who yelled at another passenger told me my bag would cost $60 to bring on the plane. I told her I carried it on for free on my trip there. She said if I didn't pay the $60, I couldn't get on the plane. So, I went online and told her I that it said I could pay much less online and I asked her if I could go that route instead, considering the situation. She wasn't by any means trying to work with me. I asked to speak with a manager and was never able to. So I asked for a customer service number. Before boarding the plane, I was able to get ahold of a frontier representative that said I could pay much less over the phone with them. So, while on the phone I mentioned this to the lady checking me in at the gate. She was not pleased by this. So she told me that if I don't pay the $60 I couldn't board the plane. Well, the plane was about to leave, so I went ahead and paid the fee. While a boarding the plane, someone was already in my seat. Since the last hour of my day was so chaotic, I told the flight attendant I could sit in the row ahead which was completely empty to avoid any more conflict. She refused and had the lady more over a seat. Once I sat and the plane was ready to go, the lady next to me told me about how rude the flight attendant was to another passenger who asked if she could move seats due to having to sit next to someone who made it uncomfortable due to weight distribution. So I became clear to me that I wasn't carrying my previous frustrating into analyzing this current situation. Proceeding for take off, the seat belt light turned off. In the need for something to take my mind off things, I looked over at the empty row of seats in front of me and proceeded to sit in one next to the window. I was enjoying to view and moments later, the same flight attendant says to me, these seats aren't for passengers. I look over and see a young man sitting at the window seat down that same row and mention to her that there seems to be an occupied seat in the same row. She gives me a digruntled look and proceeds to tell me I'm not authorized to sit there. So I go back to my seat. this was enough for me. I was yelled at once trying to get her info."
Pros: "Crew were friendly and accommodating."
Cons: "Seats were not that comfortable and the tray tables are almost non-existent. I have never seen them so small that you could not even put a drink on them."
Pros: "The plane was clean. The pilots did a nice job."
Cons: "I've never flown Frontier before, but was truly surprised that you charge for carry-on luggage. It's definitely a deterrent. The plane was 3 hours late. As for comfort, my seat didn't recline. Ugh."
Cons: "worst flying experience, didnt give any food out just drinks and we where in the air for over 4 hours when it was supposed to be 2 hours 10 minutes"
Pros: "I made it"
Cons: "Just about everything"
Pros: "The flight was well priced. No unnecessary movements or sales pitches. Just a simple means of transportation..."
Cons: "We had a slight delay on loading and takeoff, but it was recovered in the air. If you're over 6 feet, you need the larger aisle."
Cons: "Nickel and dime you for everything else"
Pros: "We left over 30 mins late, yet arrived 10 mins earlier of the origonal time"
Cons: "The prices for food are insane. Drink prices are not realistic."
Pros: "Nice people at counter in Indianapolis"
Cons: "Flight delayed in Indianapolis.....also didn't like the bait and switch of charging for carry on luggage......up front looked like cheapest available......but these comparisons didn't account for luggage fees"
Pros: "Price!!!!!! On time too."
Cons: "I think you should inform passengers that they will have to pay for carry on bags. But, with that said, the entire experience was still cheaper than any other carrier."
Pros: "Cheap flight and great crew."
Cons: "It would be amazing if frontier would provide a free drink and snack on a flight over 2 hours. The carry on and preferred seat extra expenses also need to be rid of. Kind of silly you have to spend more money on these things that should come for free."
Pros: "Pilot was excellent. Nice take off, and landing."
Cons: "I had to pay for a carry on, both ways, this added $80 to my flight. I could have gotten a cheaper flight. Flight was delayed due to broken air conditioning that didnt work the full flight."
Pros: "All my Frontier flights were on time or early. Keep it up! Thank you! Flight attendants were all very friendly and polite."
Cons: "What entertainment? What comfort? Your planes are ridiculously uncomfortable. It's almost like they were designed distinctly for DISCOMFORT. I am a small person, and it doesn't take much for me to be comfortable in a seat. I feel sorry for ANYONE who has to sit in these seats, especially larger sized or those with chronic pain or disability. The arm rests are like daggers, almost no space in the seat pocket, and the tray "table?" You're kidding us with this, right? I will not purchase a ticket for a flight on Frontier that is longer than 3 hours. There is no way my body could take that. Hate the "a-la-carte" business. Give us a complimentary beverage - at least. Come on! I can see making us pay for overhead baggage - you'll squeeze every last penny out of that one, but making people pay to choose a regular seat? I think that's excessive greed."
Pros: "Definitely no-frills. Up-charges for everything."
Pros: "Great flight, new aircraft, arrived 15 min early."
Pros: "Fare was reasonable. Crew was nice."
Cons: "Seats on plane not designed to recline!"
EVIL SPIRIT It was only a 3hr flight so we didn't care about the comfort or ameneties to save a few bucks. Got boarding passes 24 hrs in advance, then departure time changed no less than 6 times before we took off. Spirit "customer service?" didn't even know. Transport from our hotel got re-arranged several times and we ended up sitting in the airport for extra hours (with little ones). Minimal staff on baggage check created long lines. Rude boarding clerk said "next time, print your boarding passes" (tough from a hotel room). Very Rude flight attendant (a feeble old man named Pasqual) threatened during boarding to throw off anyone who didn't wear their mask properly "you'll have to find another way to Hartford, but it won't be on Spirit". And "don't try to eat a bag of chips for 6 hrs. That won't work here" That was a general announcement, not directed at anyone in partiucular. Several other snide remarks. It's fair that a discount airline cut some corners on the extras, but it doesn't cost anything for courteous staff. Our Frontier flight to Orlando was excellent but we picked Spirit for the retun trip for a better departure time, which didn't work out anyway. Next time it's Frontier round trip!
Cons: "More padding on the seats. They were just a little hard."
Pros: "The chicks were hot"
Cons: "Seats don’t recline and you have to pay for water"
Pros: "Fast boarding!"
Cons: "Seats are uncomfortable, entertainment is non existent."
Pros: "It's cheap!"
Cons: "The amount of space on the plane is incredibly restricted. The seats are actually thinner to accommodate more passengers. We flew on Spirit because it was the only direct flight available to us. Also, it is difficult to gauge the actual price since they charge for EVERYTHING."
Cons: "I had a medical issue over one month prior and received ZERO help from Spirit. I will avoid your airline at all costs."
Pros: "Smooth check in."
Cons: "Crew wasn't 1/4 as friendly as the flight from Hartford to Orlando."
Pros: "Announcements not clear in airport. Attendants on board rushed, not interested. Giving info and answering questions as if from only a rehearsed script. Seats extremely uncomfortable. The back of the seat.as well as no room at all to sit! The other passengers are right on top of you touching at all times. Not pleasant. Aisles very tiny. If ever a major problem with the aircraft, it would be very hard to exit the plane quickly and safely. Very nervous about this airline. Pilot seems capable and flight was smooth, so I guess that’s a plus. The first time I flew spirit, they didn’t give us the baggage carousel and the attendant in airport didn’t know. Tried another and was given a wrong carosel. The psssaengers found it on their own and called out to others. I always fly BDL to MCO and back. I travel alone or with children. Not much choices on the flights times etc."
Pros: "Clean and good plane"
Cons: "I was told I missed my flight to and they canceled my flight home WITHOUT contacting any of the 4 people in my party. Then said there is nothing I can do about it you need a new ticket home."
Cons: "I will never fly with spirit again and will make sure to tell people about them and there ridiculous fees. We had a delay and was not announced we had to ask, when boarding they didn’t call by zone they just let everybody in at the same time.. VERY DISAPPOINTED"
Cons: "Like nothing from the 6 hr delay, no compensation like other airlines, didn’t allow me or offer to re schedule the flight knowing I was flying with 2 minors. Got us on the plane, then made us wait another hour or more before taking off. The desk informed us not to worry about, we were going to get some compensation, asked to call directly to Spirit. Called Spirit and they told me they don’t give my compensation. First time traveling with Spirit, and didn’t like it. I rather pay more and be conformatble and not have to worry about paying for seats in order to seat with my kids and husband. Pay for the extra bags etc ..."
Pros: "direct flight"
Cons: "water should be free"
Pros: "The PILOT was one of the best...wish I knew his name. Take off and landing was so smooth"
Cons: "Flight attendant was nasty...should have gotten her name"
Cons: "Good experience crew was great"
Pros: "Boarding went smooth"
Cons: "If you are over 5’10” don’t ever fly Spirit as the seats are exceptionally small. Surrounded by screeching babies the entire way kicking my seat the entire flight. Absolutely miserable"
Pros: "stewardess was pleasant"
Cons: "Plane was 4 hour delayed luggage cost very expensive it makes them no cheaper and probably more expensive than other airlines"
Pros: "All staff very helpful"
Cons: "The $50 luggage fee is ridiculous. Might keep me from flying spirit"
Pros: "Smooth ride"
Cons: "To much money for carry on logged"
Pros: "Efficient boarding"
Pros: "Price was great! Plane arrived early. Check in went smoothly and great customer service. Crew was friendly and professional."
Cons: "The seats are small and uncomfortable but I was prepared for that and it was ok for a 3 hr flight. I would not fly Spirit for a longer flight b/c of the seats."
Pros: "clean plane"
Cons: "my carry on single bag was charge $55 because it was overstuffed by an inch. Rip off"
Cons: "Their r too pricy charge u too much for luggage the seat too they should have everything included one time payment"
Pros: "The crew was good, attentive."
Cons: "The seats were uncomfortable and the landing with a touch bumpy."
Cons: "Waited in line for 90 minutes to get boarding passes"
Pros: "Flight was on time leaving and early arriving in Hartford. Flight attendant was funny. Seats were comfortable. Captain was very informative and professional."
Cons: "Baggage fees are way too expensive. We ended up paying double for the flights than what we first booked them at with all the extra charges. Would not suggest Spirit to families but would to singles or business people who don't need ANY extras..."
Pros: "Flight itself was quick and well done...."
Cons: "App is terrible... they tell you it's cheaper to pay for carry on and check in bag ahead of time but the app would not allow you to do so. At the airport they charge you $10 new for each I think it's a scam...."
Pros: "Great service nice and clean"
Pros: "Flights arrived early"
Cons: "Seats were uncomfortable. Very little leg room."
Pros: "I was very worried about the luggage size, but it was not a problem. There was no drama at anytime about the luggage. Flights were on time, attendants were great, the seat size seemed about the same as other airlines. I definitely would fly again."
Pros: "Staff was great and helpful."
Cons: "Price for carry one too high."
Cons: "Not enough leg room."
Pros: "On time boarding and departure. Nice job by pilot."
Cons: "Loud. Talkative flight attendant and people she was speaking with."
Pros: "Everything was great and hassle free. Thanks !"
Pros: "I loved the comfortable seats, the leg room, the crew was great, the flight was on time and arrived early!!"
Cons: "The only thing I didn’t like was the price on the checked bag, I think the price could be cheaper!!"
Pros: "Price, clean, friendly. I will be back !"
Pros: "The base price of the fare was quite good. The flight was on-time."
Cons: "They quote one price for checked baggage if you pay when the ticket is purchased, another if you pay before check-in, and a third price if you purchase at check-in. When I purchased my tickets through KAYAK, I was not offered an option to pay for a bag. When I paid for the bag a full day before I checked in, I was charged the full price with no other options available - in other words, THEY LIED. I emailed a question to their customer service address; it went unacknowledged and unanswered. The flight itself went OK, but the seats don't recline at all, there is very little knee or elbow room, and the padding is the worst I have experienced. If you are larger than average or have knee or back problems, expect to be in torment. They charge for EVERYTHING, even plain water. After paying full price for my checked bags, the savings for the flight over other carriers was simply not worth the discomfort."
Pros: "This airline is no frills basic but the flight attendants are professionals"
Cons: "The seats suck very little padding and on a 3 hour non stop I was feeling it right where it counts"
Pros: "love the flight"
Cons: "no complaints from me this time"
Pros: "Trip was great boarding and crew staff"
Cons: "No entertainment"
Pros: "Crew was very nice!"
Cons: "Out of almost all alcohol and snack choices...really?"
Pros: "on time and smooth flight"
Cons: "whats not to like"
Pros: "No delays"
Cons: "Seats no cushion"
Pros: "Fast boarding and upgrade to the front seats"
Cons: "One of stewardess had poor customer service skills as she yelled at me to get off the phone instead of kindly saying that phones should be put away now. We were still at the gate ."