Daily cleaning, installation of cabin HEPA filters on flights from Indianapolis to Hong Kong
Most visitors from Indianapolis will not be allowed to enter Hong Kong. Travelers who have stayed in The Philippines, Brazil, India, Indonesia, Nepal, Pakistan, South Africa, and United Kingdom for more than 2 hours in the 21 days before travel are not allowed to enter Hong Kong unless Designated flights arranged by the Hong Kong government.
Most international travelers are not allowed to enter Hong Kong. Travelers holding a visa with a validity of fewer than 14 days will be denied entry. Restrictions do not apply to Hong Kong residents and Chinese citizens.
Read more about travel restrictions for Hong Kong
Visitors from Indianapolis will need to quarantine for 21 days upon entering Hong Kong.
Visitors from Indianapolis must present a negative RT-PCR (NAAT) test taken 72 hours before departing to Hong Kong.
Health & Quarantine Information Declaration
Masks: Required in public spaces and public transportation.
Restaurants: Open with restrictions
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to Hong Kong.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Hong Kong is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Hong Kong with an airline and back with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Hong Kong up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "The service and food was great. Plains are new."
Pros: "Crew took great care of us"
Cons: "The cabin was so hot it felt like there was no air conditioning. Please turn up the air conditioning (make it colder). Passengers feeling cold can use a blanket to stay warm. Passengers feeling warm have no solution. I was wearing just a T-shirt and was feeling so warm. Thank you"
Cons: "More movie choices. More substantial second meal."
Pros: "33" seats"
Pros: "The crew that checked me and those who were onboard were very helpful and cheerful."
Cons: "Better choices of movies on board."
Cons: "The flight had a lot of background noise from the plane. I couldn’t hear what the attendants were saying."
Pros: "I was on board with my 4 months old baby. The crew was so kind, they helps me a lot."
Cons: "The chairs were just a little uncomfortable, too firm, but everything else made up for it."
Pros: "very good"
Cons: "More movie selections"
Pros: "The food the service and the staff"
Pros: "Nice seats. Ample leg room."
Pros: "Cabin crew were very nice. Food was okay, while the legroom was good too."
Cons: "Delayed flight, but the email notification from JL was lacking the most important detail... The new take off time! It was 70 minutes later than advertised, but then delayed by another five minutes on top after a late take off."
Cons: "The fact that my father was diagnosed with Cancer and they wouldn’t refund our 1300.00 for round trip tickets to the Philippines which is our vacation home. The airline required documentation from my fathers doc which I provided. He was not going anywhere for at least a year (radiation and chemo) and the denied even credit.I was able to get my parents tickets refunded by a different airline. NEVER Again. my father passed 8/12/2018. Our trip was scheduled for 9/13/2018. Very disappointing.see"
Pros: "even though middle seat, there was enough leg room to rest comfortably."
Cons: "very poor communication of information"
Pros: "Attentive staff. Great food. Great service. Vast improvement over Cathay Pacific."
Pros: "Super! Arrived 45 minutes early. Will definitely fly JAL again. I went baller and took business class. Ballerness is unstoppable, unsurpassed"
Cons: "Delayed flight that cost most passangers their next flights, incredibly stressful. Upon arriving to Chicago there was a problem lining up the exit ramp to the boarding craft and it took a very long time to correct the situation."
Pros: "Excellent entertainment and the crews attention made me fell welcomed."
Pros: "The flight attendance we're awesome"
Cons: "Nothing. This was a great flight."
Pros: "Flight was half full so was able to take aisle seat."
Cons: "Fight attendant service was poor. Even getting water for meal, the attendant 'forgets' to bring it."
Pros: "Incredibly nice staff made you forget about the older plane model you are in. Decent airplane meals and the nonstop from San Diego makes Japan now a frequent destination for us! I lucked out with 3 open adjacent seats roundtrip woo hoooo!"
Cons: "Movie selection was the same on return flight which was a bit of a bummer."
Pros: "Fantastic service, excellent food, state-of-the-art entertainment, always on-time and professional."
Cons: "Older plane had extremely uncomfortable seats for the lengthy flight (over 7 hours). Shorter flights of 3 hours or less would have been fine."
Cons: "more movie options!"
Pros: "Japan Airlines still provides all the services to make for a comfortable journey. The airline staff are excellent, the food is good and there are no bag fees."
Cons: "I did not like that we could not book our seats until 72h before departure."
Cons: "Why does the shorter of the two flights have more comfortable seats?"
Pros: "service is great!"
Pros: "The flight's timing and airports are perfect for a short weekend getaway between Seoul and Tokyo. JAL service is also perfect!"
Cons: "Not much leg room"
Pros: "My flight was on time everything went perfectly and there was nothing I could've done better everything is great."
Cons: "i'm kind of tall so I would've liked to of gotten to see with more space especially since there are more seats on the plane available. But other than that my flight was good and I was happy that everything went according to plan."
Cons: "Same thing as above"
Pros: "The crew was very pleasant and helpful. Overall it was as good as a 12 hour economy flight can go."
Cons: "Unfortunately they ran out of some food by the time they got to us and only had fish left. It was okay, just not my favorite. We were 35 minutes late taking off which contributed with me missing my connecting flight."
Cons: "I never like flying into Narita - each time I have to have my boarding pass reissued and baggage rechecked. I like the YVR process where you just put your bags on a conveyor after clearing customs."
Pros: "flight attendants are always nice and gentle on JAL. Food is great. Rarely late departures"
Cons: "nothing really"
Pros: "I wasn't interested in the meal which i would eat in airplane before i got on the plane. So, without any expectation i got the meal. It tasted good and the service after meal was also good. If i have a chance later, want to take air Japan again."
Pros: "The flight attendants are very friendly and polite. The seats in economy are generous and as comfortable as they could be in economy on a 10 hour flight. The two meals provided were pretty good for food served on an airplane."
Cons: "Nothing really."
Pros: "The food was good, which I didn't expect. The crew was kind."
Pros: "Crew was very pleasant professional and caring."
Cons: "Seat bottoms could be more comfortable."
Pros: "Boarding is efficient. Crew helpful and willing to please."
Cons: "The food and overall service amenities are lacking in JAL. My flight was 8 hours and only one meal was served and one snack. The meals themselves are nothing special or enjoyable."
Cons: "My flight was cancelled from Narita to Hong Kong and they put me up in a small unclean room. I was very disappointed with their service."
Pros: "The boarding was efficient. Cabin and lavatories were clean."
Cons: "The interior seems dated, with old-school channel based entertainment system, unlike the ondemand IFE most Asian airlines are equipped with. Meal service was also very slow - took over 50 minutes to serve the economy cabin. There was no choice of main available.. Main was an array of fish cakes type street snacks. It was edible but not impressive."
Pros: "Great entertainment options. Didn't try the food but I never do. Friendly and helpful staff."
Pros: "This is the best airline I have ever taken. Staff were attentive, boarding was quick and efficient and there were lots of meals, snacks and drinks. In-flight entertainment selection was also great."
Pros: "full service"
Cons: "long flight"
Pros: "Flight attendants are really kind and patient."
Pros: "Staff was nice and got me a bulk head seat as I am very tall. This meant a lot to me. Thanks!"
Pros: "Absolutely great service and courteous crew. Was served drinks and water all the time. Would definitely recommend and fly JAL again."
Pros: "The crew was awesome. They went above and beyond."
Pros: "The seat is very comfotable. But on the fright from Japan to Bangkok very upset me and my husband. We sat seperated, but on the plane we saw 2 seats available, I asked woman crew that can we move to that seats. She went to talk with the guy who sat on the aisle seat. I heard he said he reserved"
Cons: "The seat beside him for his friend. And the crew said to me she so sorry I couldn't move to sit with my husband. But later no body beside him and he lay down 3 seats all the way. And the crew do nothing for us. We very dissapointed."
Pros: "New plane or so it seemed. Crew very attentive to needs. Nice entertainment system with large screen."
Pros: "boarding was super easy. the airline crew members are very polite and accommodating to any request or concern you might have."
Cons: "Less delays"
Pros: "Friendly staff and decent size."
Cons: "Vancouverites are a bunch of entitled, self-absorbed twats. Not really much ANA can do about that."
Pros: "japanese airlines food is always better than u.s. airlines. service is also very courteous."
Cons: "disliked their entertainment system. no varieties in movies, and interface was a bit annoying as you could not see a visual menu of all movies and had to keep scrolling line by line to get to the next movie."
Pros: "I was lucky the flight was not full and the seat next to mine was empty allowing me to relax and sleep well."
Pros: "Service was great"
Cons: "Sound on entertainment system did not work"
Pros: "Everything about ANA flight was excellent. From service to food and entertainment was spot o. Will now fly ANA flights to Asia if possible."
Pros: "Food, service"
Pros: "Food tasted great, flight attendants were super nice love the food holders under the seats to rest your feet"
Cons: "Nothing really to Complain about. Selection of movies could have been a little better but it’s a Japanese airline didn’t expect a lot of American Content"
Pros: "Great service by the crew! Excellent food and flight was on time,"
Cons: "Film and movie offerings and music entertainment while on board should be improved with more selections."
Pros: "crew very helpful from check in to deplane..i would suggest when arranging seat for couples or mother abd child make sure its to gether at first check in not later at another airport which was fine they did in manila..but from chicago they cant do it have to wait in japan and almost not done"
Cons: "the smell inside the airplane"
Pros: "Very polite staff"
Cons: "The curry made me sick and the movies were outdated."
Pros: "Smooth , professional crew and their hospitality and especially their smile and attention to passengers is unparalleled."
Cons: "I'm flight entertainment seemed a little limiting to me- more updated and new releases can enhance I've really experience"
Pros: "Food was good also"
Pros: "Food & Entertainment"
Pros: "The flight is on time... the food is good... the service is excellent.... the seat is comfortable.... the ludgage regulation is satisfying can bring 2 pcs @ 23kg..."
Cons: "The entertaiment film needs more variety..."
Pros: "the place. new. lots of space for the legs. air inside the plane was better than others."
Cons: "kosher food is a no go. you need to improve this. also to hold fruits for vegi clients."
Pros: "Food and entertainment is great."
Cons: "Boarding process. System was down. Very strict with the bagage rule. Excessive bagage charge is very expensive, unlike Eva air"
Pros: "lunch was filling, ordered gluten free meal, received more food than expected, beef steak was good, potatoes nicely roasted, also got a side of large prawns (2) and a crab leg. Aircraft is a bit dated, seats hardly reclined beyond 10 degrees."
Cons: "Cabin is bit old, seats don't recline enough, smells musty."
Cons: "Good food, clean toilet rooms. Good seating space with foot rest.goo"
Pros: "Staff was very courtaeous .they were very polite and helpful.Hindu veg. food was nice."
Cons: "Flight from Delhi toTokyo in plane leg space was not enough.But in other flight Tokyo to Sanfrancisco it was comfortable."
Pros: "Incredible service"
Pros: "Flight crew was friendly, quick to respond to questions, and very helpful. I was able to switch seats even though the flight was full. The food was fine but the menu for the return flight looked better still."
Cons: "The flight was 100% full. I took a redeye flight hoping to sleep a bit on the plane but I ended up not sleeping much. I am happy to take ANA on my return flight, which is not redeye. Also I will be happy to fly ANA again, but I would not take a redeye flight on any airline unless I was in business or first class which I cannot reasonably afford at the moment."
Pros: "Friendly and helpful airline staff and flight attendants. Efficient boarding. Departed on time. Great in flight service."
Pros: "Crew was extraordinary, very conscientious, responsive, and caring to passengers. Boarding was very civilized. Entertainment system equipment worked great, mechanically. Bathroom was respectably more sizable. Thanks to pilot and staff for getting us there safely."
Cons: "Economy seat was hard and uncomfortable. Meal tray is quite small. For international flights: Not ANA's responsibility, of course: the level of Hollywood movie artistry these days is so poor. Perhaps ANA could consider selecting more movie classics and proven gems in their flight selection. More classicTV shows could help, also."
Pros: "Good service Soft landing Clean"
Cons: "Not really"
Pros: "ANA is always on time and the crew is always attentive."
Cons: "The plane used for this flight was small for me. I am 6-4 and there's not as much leg room as in the larger planes. I always have to order fruit because the meals are only Asian style dishes. I would be happy with a sandwich."
Pros: "The food on board was great! Crew members were friendly!"
Pros: "Cabin crew was fine, nice smooth flight."
Cons: "Check in / gate crew would not help rearrange seats so my son and I could sit together. Just disappointed all they said that it was a full flight so they could not rearrange a couple of seats to allow us to sit together. This would never happen if it was a flight originating in Japan."
Pros: "Crew and service was awesome"
Cons: "Not enough choices of entertainment"
Cons: "EVERY FRIGHT WAS DELAY, AND LOST BAGGAGE, AND MY SUITCASE WAS BROKEN!!!!"
Cons: "Delayed flight an hour and a half"
Cons: "Very nice services"
Cons: "Plane was hot and a lot of food but it wasn't very good."
Pros: "Flight was great."
Cons: "ANA partnered with United on this leg. Service was not even comparable to ANA. The economy cabin flight crew was detached and unattentive. The elderly man when serving meals just flops or slams your tray on your tray table. The attendants do not even clean the tiolets like the ANA attendants do. Such difference in service. I wish that ANA will notbpartner with United. It sure tarnishes their brand."
Pros: "Friendly and helpful stewardess"
Cons: "Seats could be more comfortable."
Cons: "The lack of legroom in economy class is a serious problem on long flights. I am only 6' tall/145 pounds, Window and middle seats are are not an option for me. This fact Is a strong disincentive to travel (no, I am not willing to pay the upcharge for the minimal legroom increase, i.e. to make that charge worth paying considerably more room would have to be provided."
Pros: "On time，no delay. Food is good. Crew is concerned about passengers when I request to change to an aisle seat，though my request is not fulfilled. I still appreciate the crew's effort."
Cons: "The food tasted very much like caned food and the seat had a pouch from wear and tear which wasn't very comfortable at all. Service didn't seem to anticipate service or emphasize needs."
Pros: "The crew was courteous and helpful. The food was good. The seat and bed comfortable."
Cons: "There was really nothing to dislike. The video choices could be more imaginative."
Pros: "The staff was polite and professional. We have no complaints at all."
Cons: "The in-flight entertainment options (eg. movies) were limited compared with other airlines. However, we appreciated watching the local foodie guides to the Tokyo area."
Cons: "Food and entertainment options"
Pros: "crews are nice"
Cons: "food so so, delayed taking off at narita for 30 minutes"
Pros: "I liked the friendliness of the staff. The overall service was very nice!!"
Cons: "The seats didn't recline at all. Normally I wouldn't care but it was a 12 1/2 hour trip. There wasn't a lot of good, recent movie releases. On other airlines there was more to choose from that were more recent releases. The food wasn't very good. It had all fish choices or beef tongue. I understand having an Asian meal, but maybe should be a more popular meal with different choices than a more eclectic menu. I noticed even the child's meal was not very kid friendly."
Pros: "Great airline. If I give United 1 *, then ANA gets 4* in my book. The staff and flight attendants are very attentive to your needs, polite, always pleasant. I've been using ANA for my frequent trips between Japan and the states, they are consistent. The in flight food is good. You will get complimentary wine, Haagen Dazs ice cream dessert. Cathay Pacific also serve HD ice cream, but half the size on lunch meal. ANA serve on both meals."
Cons: "i could give ANA a 5*, but I think their web site needs work ! their web navigation is kinda confused, a little bit less intuitive. If you are in the US you need to log on to the ANA US site, the JP site is in Japanese and it will not redirect you to US. On line check in can get confused as a lot of time it would not recognize the booking number, you have to use a long 10 digit e-ticket number. My fight from Tokyo to HKG would let me check in and get seat assignment until 24 hours before the scheduled flight. The seat map shows all seat ps were taken without telling what is going on."
Pros: "Delhi airport was good, they do with respect"
Cons: "seats are too small and their is no foot rest like other airlines . their is nothing to entertainment"
Pros: "Boarding was the fastest I've ever seen on an international trip. Thank you!! And the flight arrived earlier than anticipated. So travel was great."
Cons: "Tight quarters in the economy class were much less comfortable than the ANA flight to Narita. And why isn't there at least a curtain in front of the restrooms - there's way too little privacy in that regard. One should not be able to see the toilet from 10 rows back whenever the door is opened!"
Pros: "The crew was exceptional. They took care of the customers with passion and energy. The Q suites are comfortable and one of the best seats out there."
Pros: "The crew were good"
Cons: "Food- eggs were terrible. The touch screens for the movies didn't work properly on either of our seats. Flight took off late, spent a long time taxi'ing. Sound for announcements was very bad"
Pros: "The “mini-refrigerator” for beverage storage at the business class seat."
Cons: "The portion of the Arabic language expression on the live flight mapping software should have been minimized."
Cons: "Toilets needs air freshener as so many passengers use them."
Cons: "More refreshments"
Pros: "The entertainment was good."
Cons: "The food, while it tasted good, made me a little sick because it’s pretty unhealthy. I am vegan and would have like lower calorie option meals. I tried to find an option on the app to order special meals, but couldn’t. It would be good if Qatar made it easy to order special meals on their app."
Pros: "The service is excellent. Best of the airlines bar nane"
Cons: "The grill chicken that comes w/ the scrambled egg breakfast was kinda dry. Otherwise, all’s good."
Pros: "crew amazing,"
Cons: "The seats are smaller than other airlines.My entertainment system stopped working mid-flight on a 16 hour flight from Doha to LAX.Food portion is not enough. No hot towels on boarding, no welcome drink or snacks. Food is served only twice on a 16 hour flight.Rude immigration officers"
Pros: "Seat was sufficiently comfortable to get some rest and I was very ready to be done with the flight when the plane landed."
Cons: "Breakfast option - eggs and a sausage had much to be desired. Other meals were fine."
Pros: "The crew was very friendly throughout the 7-hour flight."
Cons: "I was moved from the front to the very back upon checking in at the gate due to "Weight and Balance" issues. I was able to move back to my original seat once in the air, but there was no forewarning of this even with advanced purchased tickets. Just a hassle since this flight was long and all I wanted to do was get some rest."
Pros: "Best airline I’ve ever flown. A lot more space and amenities for a great price. Boarding was easier and faster than any other airline I’ve ever taken"
Cons: "Wish there were a bit more movie selections but only because it was such a long flight"
Cons: "food options exhausted pls tell ground catering to provide more food Plane was freezing on international flights and at 3:50am in the morning pls provide blankets to all"
Pros: "Super check in, great entertainment options"
Cons: "Cabin crew were not very helpful. Food was average at best."
Pros: "Business class seats were comfortable."
Cons: "No WiFi, Poor list of shows"
Pros: "Hotel to freshen up was great idea"
Cons: "Visa took forever. Ended having only 2 hours at the hotel"
Pros: "I was met with a warm smile which made me feel welcome. The staff were friendly and professional. Even though it was a full flight, I did not just feel like a number, top airline. I will choice them again."
Pros: "smooth flight"
Cons: "- the baggage drop off counter guy was rude, so was his supervisor, they forced us to check our carry-on luggage and made it as they're doing us a favor for not checking our backpacks - there was a problem with the flight and got delayed 90 min, we missed our connecting flight and had to stay in DOH airport overnight - the food was really bad compared to other flights by QA, my wife got food poisoning from their food"
Pros: "great crew and food."
Cons: "being charged excess baggage when one suitcase weigh under weight. Having to wait at the terminal for a hour and a half because of bad weather -- not the pilot's fault"
Pros: "Food was better. Seating was comfortable."
Pros: "Qatar has one of the best service in the world"
Cons: "Nothing that I ca th think off"
Pros: "The kit was really helpful for the really long flight. Good service!, food was better than our previous flight"
Cons: "Took a long time to get the trays after meals (at least 30-40mins) , didn't offer smaller snacks such as cookies between meals,"
Pros: "Crew were helpful and not interefering in long flight"
Cons: "Flight from Qatar to Seoul was quite old I believe. USB on my chair did not work and media in LCD screens were not new enough. seats were quite old and not convenient for 10 hours flight."
Pros: "Service was excellent. Check in was efficient & welcoming. Staff was very friendly & helpful."
Pros: "If we had arrived on time everything would have been perfect. However I did not arrive in Johannesburg because a flight delay (even though our flight was set to let ontime) caused probably 40 people to miss their connections. To their credit, Qatar Airways did find accommodations for us and gave us food vouchers. Otherwise it'd be a zero rating."
Cons: "Boarding took far too long and caused us to be an hour late. Because of this, I am missing out on events scheduled in South Africa. This is very upsetting and it appears that Qatar Airways is too slow with boarding, there was no explanation given for why it took so incredibly long to board."
Pros: "The crew were all lovely + meals were excellent."
Cons: "the flight was canceled."
Cons: "On O-Hare Airport, Qatar Air Line's staff is very rod, I never recommend to anyone. Now if anyone ask from me then i refuse to buy Qatar Aiway ticket then they buy Emirate or other air line tickets"
Pros: "It was just a lovely airplane with a lovely crew. Also, good airplane food."
Pros: "Staff were friendly, food was good, and the plane was nice."
Cons: "In the bathrooms there was only one type of tissue paper beside the toilet paper. Adding a thicker paper towel like most airlines do would be better so that passengers can clean up any water splashes as soft tissue is not effective for this."
Cons: "no one came to help even after asking for assistance"
Cons: "asian vegetable meal was uninspired"
Pros: "Large monitor and many choices of movies. Good food, efficient boarding."
Pros: "Boeing 787 with comfortable seats and large dimmable windows; handed out menus and two meals served; nice crew."
Cons: "The 787 entertainment system seems buggier than that on the A380—possibly an older system?"
Pros: "The food you serve is good! We also appreciated the little gray packs of toothbrush, toothpaste, socks, etc. that you shared. The staff is very professional, and we enjoyed our flight,. We enjoyed the "quiet room" in the airport."
Cons: "I had a little trouble with the dvd monitor."
Pros: "flat bed business class seats"
Cons: "flight was delayed by more than four hours. as per the ground staff due to technical hitch but as per the pilot due to run way maintenance in COK. but there were other flights from Emirate, Jet, Ethihad all flying in and out without any issues, so doubt why only runway maintenance for QR.."
Pros: "They only served us food once in a 14 hour flight from Doha to Washington DC. We were starving the entire trip. Very poor service and food quality too."
Cons: "They only served us food once in a 14 hour flight from Doha to Washington DC. We were starving the entire trip. Very poor service and food quality too."
Pros: "Great service by the flight crew! Friendly and competent. Food is decent but not quite up to Emirates. Kudos to QA for investing in the A-350. Quiet and comfortable."
Cons: "The headphone jack on my entertainment system was defective."
Pros: "The aircraft was perfect it self. The crew were nice"
Cons: "They changed my chiled seat twice and they couldnt find a place for both of us togetger."
Pros: "Top notch service by Qatar airline. They accommodated us. We don't eat beef or chicken and didn't know you could request vegetarian online before flight. They found a fish meal and informed us to apply for meal online."
Cons: "Seats too close. Person in front was in our lap almost."
Pros: "Excellent aiways"
Pros: "Food and entertainment on board was good"
Cons: "They delayed boarding by over 30 mins (without any notices on any screens), and then kept us on the flight for another 30 mins after doors shut before pushing back from the gate. Overall flight was delayed over an hour. The pilot tried to make up the time on the way, and we had a connection officially scheduled for 45 mins layover. We requested the crew if we could disembark earlier but she said no. We missed our connection."
Cons: "Even though we got off our connecting flight 30 mins before departure, the flight had "already left" as per the Qatar Doha crew and we were re-booked to the following day's flight. Very ridiculous."
Pros: "The entire experience from booking, to checking-in, to the actual experience on board the flight were so smooth, I thought it was too good to be true. Turbulence usually makes me nervous, but I barely felt it on this flight. Finally and most importantly, on such a long-haul flight, the entertainment options were amazing,"
Cons: "The food and the Duty Free shopping selection could improve a little bit."
Pros: "Flight from Doha to Johannesburg was pleasant."
Cons: "I had to take a flight from Doha to Johannesburg and from there another to Cape Town on South African Airways. Arrived at my destination 8 hours late."
Pros: "Staff was really friendly. Everything went well."
Cons: "All good"
Pros: "Amazing crew"
Cons: "I had booked a window seat, the when I went to board, it was changed to an isle seat. I find that I dislike the sole due to the rudeness of people in general and I kept getting hit with purses and such from passing passengers."
Pros: "Easy boarding. Good entertainment. Didn’t bother me too much."
Cons: "Better good. More comfortable seats"
Pros: "Fast/ efficient"
Cons: "The little plane is always brutal. I'm not a small guy and sat next to an offensive lineman. It was tight for sure!"
Pros: "It was a smooth flight"
Cons: "More seat room"
Pros: "Comfort, efficiency and entertainment were great."
Cons: "Crew was a little sassy and sour. Maybe one gal was in a happy mood."
Cons: "Too cold"
Pros: "Helpful crew. Arrived early."
Cons: "Plane was cold. Entertainment system didn't navigate very easily and choices seemed fairly limited on this (older?) plane."
Pros: "The flight was 90 minutes late"
Cons: "On time performance"
Pros: "Very helpful flight crew."
Cons: "A little unexpectedly bumpy."
Pros: "Nice comfort plus seat. Nice host staff"
Pros: "Overall was a good experience"
Cons: "My wife’s seatback entertainment kept glitching...that was frustrating and Seat wasn’t very comfortable"
Pros: "Friendly crew."
Cons: "A bit bumpy"
Pros: "Having the whole center three seats to myself. The food and beverages were really good as well."
Cons: "Both flights were significantly late to depart. Also the WiFi on the transatlantic flight was out."
Cons: "It was too cold on the feet during the night. The blanket was not enough. The food lacked good vegetables. The asparagus was too tough. If you wanted to avoid sugar, you could not eat breakfast."
Pros: "very helpful and pleasant crew. Warm wet towels are a nice touch. I like the water bottle for each passenger at the beginning of the trip."
Cons: "Slight problem at first with entertainement at my seat that did not work ,but a crew member restarted it and it worked fine after that."
Pros: "It is good to be able to go straight to Paris without connecting."
Cons: "Boarding was a bit slow."
Pros: "Quick and smooth boarding. Crew was very pleasant and welcoming. Temperature was for the most part comfortable. Quick disembarkment"
Cons: "Very tight carry on space requiring gate check. Delay leaving aircraft. Seating at gate assigned. No options. This was a short flight and I was in an exit row, making this flight comfortable"
Pros: "direct flight from IND to CDG!"
Pros: "The crew was awesome and helped out tremendously when anything was needed!"
Cons: "On my trip from Atlanta to Mexico City it was overbooked, they booked me on a different plane, which was 2 hrs delayed...which caused me to missed the flight from Mexico City to leon."
Pros: "The pilot was extremely informative The stewardesses were helpful It was a delayed flight and they made it relax"
Cons: "Bad weather at LGA"
Pros: "In general the crew attitude toward passengers"
Cons: "Toilets have been modified that a person could barely do his needs"
Pros: "Upgrade to ComfortPlus. Movie."
Pros: "Seat was narrow from side to side; so short from front to back that only half my thigh was supported; hard; and pitched slightly forward from uneven wear. This was an exit row, so I had legroom at least. I’m 5’4” and trim. A taller, or broader person would not fit!"
Pros: "Smooth travel and good service."
Cons: "Bad boarding area in SLC."
Pros: "Crew that's it"
Cons: "The flight was 2 hours plus late and we couldn't get an accurate update as to when to pick up our son. We got text messages that were never updates, online your information was wrong and when we called agents had the wrong flight information. Terrible experience all around."
Cons: "The leg from Atlanta to Pointe de Pitre had no wifi or even old style entertainment. Bring a book!"
Cons: "Before was better no now"
Pros: "Very comfortable seat and nice boarding and exit."
Cons: "Not clear at all on what was complimentary, etc. Had a very large man next to me, practically sharing my seat so getting any needed work done was out of the question unfortunately."
Cons: "Flight attendant from IND to Minneapolis must have had a rough evening or bad morning. Service in airplane is usually poor but this one was worse. Bumping most of the passenger when passing, handing drinks behind his back, not smiling."
Pros: "No wifi couldn’t do any work"
Cons: "Was looking forward to completing some work but the wifi never came on."
Pros: "Ind-atl flight was absolutely amazing i couldn’t find really anything wrong with the flight besides spacing for seats"
Cons: "Spacing with seats"
Pros: "Loved that they had access to connecting info on board"
Pros: "The entertainment"
Cons: "We didn't get our seat assignment until we got to the gate. Attendant said it was because tickets bought too close to take off don't get to pick seats, but we bought our tickets about three weeks before. Also, my boyfriend and I sat in a full row while the row in front of us only had one person. It would've made more sense to put that person in one of our seats and us in that row to give four people more space instead of just one."
Cons: "They had a 40 seat plane that had about 15 people and they herded everyone in the rear of the cabin. All the extra comfort seats went empty. I asked and was told I had an economy ticket so there couldnt do anything."
Pros: "The costumer services."
Pros: "Crew was excellent"
Cons: "It was delayed"
Pros: "Nice entertainment offerings on the Indy to MSP flight"
Cons: "My original flight from IND to LGA was cancelled due to weather and I was rebooked for the next day. I was forced to spend a night in a hotel near the airport. Then my flight the next day kept being delayed, first 5 min, then 20, then 40, etc until 2.5 hrs. Since the delays kept increasing, I decided to rebook on another flight with a very tight connection in Detroit--the only other option. When my flight arrived, the other fight was already boarding and I ran to make it. Luckily I got to the gate in time, just before the door closed. The original flight ended up with a 3.5 hr delay!!! That is unacceptable."
Pros: "Loved the onboard entertainment and the flight attendants were great."
Cons: "I travelled w/ one adult and two infants internationally and could not book the infants' tickets online had to do it over the phone. When we got to the airport we had to pay $255 for 5 bags, that's almost another ticket."
Pros: "Frontline staff were nice."
Cons: "Our flight was canceled last minute. Instead of a direct flight to start vacation, we ended up with a five hour layover in Atlanta. And to top it all off, they tried to double charge us for a checked bag fee."
Pros: "Clean, modern plane, friendly crew, great service"
Cons: "I liked it all!"
Pros: "the pretzels and drinks. The flight attendant was very polite and attentive."
Pros: "The cabin and the entertainment itself was great. Thank you for providing a nice, comfortable plane to fly on..."
Cons: "I'm leaving a poor review due to unfriendly staff... The flight attendant was rude and when asked a question responded with an unwelcoming attitude."
Pros: "My baggage did not arrive. The representative at the airport told me they would call me last night when my bag came in, but no one ever called. I saw online that the flight my bag was on was cancelled. I have not been able to reach anyone about the status of my bag this morning. I'm staying 30 miles from the airport and will have to drive back to get my bag (if it ever arrives)."
Cons: "reached in time for onward connection but the gate had closed 30 mins before and had to stay overnight in munich Lufthansa did poor job of communicating rebook on same day thr Delhi.By the time we got to see agent in service desk that connection thr Delhi was also not an option.veryfew counters muni"
Pros: "Good flight in a nice A380, I’m in the top floor on premium economy."
Cons: "Crew is not smiling a bit and slow service even if she serve only 32 of us in our section. Flight is not really smooth and shake a lot."
Pros: "Food option was horrible. Need better options for vegans and Vegetarians."
Cons: "The vegetarian option food was terrible."
Pros: "Crew was professional, kind and capable. Everyone went smoothly and on time. The downstairs bathrooms were great: roomy, clean and FIVE of them so no waiting!"
Cons: "The food was just okay. A better choice of wine and more selection of spirits would be nice."
Pros: "Comfort crew"
Cons: "The flight was delayedgoo"
Cons: "Refused to change my flt date after I realized I made a one day mistake inadvertently. I called within 10 minutes afterwards. This was 6 months before the actual flt date. Customer service was snarky, unapologetic, and almost happy that I could not change the date or get any kind of refund."
Pros: "Very nice new clean airplane (beautiful), excellent crew"
Cons: "Lufthansa may consider reworking the boarding area"
Pros: "Boarding was efficient. Everything else was average."
Cons: "With the exception of one Asian cabin crew, others were cold. Food has worsened on Lufthansa. Portion and quality are not as good as 1 year ago. I find the seat average in comfort for premium economy. If only the seat would move forward, I keep sliding off it. Cathay Pacific has a much better seat."
Pros: "Great crew, food, entertainment and drinks."
Cons: "Only thing that could be improved is comfort. They provide a small pillow and blanket, but even with those, it is very difficult to sleep."
Pros: "Booked upper deck, lots of leg room and space. Very comfortable 11hr flight. Staff were lovely and food good."
Pros: "Met expectations"
Cons: "Nothing to note"
Pros: "1.5 hour flight, on time and all that one should expect from a good airline."
Pros: "Very comfortable with enough of leg room. Huge choice of movies. 8 hours flight just passed fast with 4 movies I have watched."
Cons: "Pasta with beef can be better."
Pros: "Boarding was a bit hectic loading an A380 and that was probably the worst part. Service was very pleasant but a little scarce. Premium Economy was better than most. Food was not that good and ranked with the boarding."
Cons: "Food and boarding"
Pros: "Great film choices, short flight time - no delays. The flight was relatively full but I experienced no discomfort and the food was good. I think they ran out of one option but this didn't bother me as it wasn't my choice."
Pros: "Crew was very nice and attent ive"
Cons: "Delay cause sings uS to miSs oUr fliGh? ENT.ert.ainmrt wasn't good eitHer and way to cramped even for coach on that long of a fligh"
Pros: "The 9 hour flight was made so much nicer with and excellent and attentive flight crew. They were always available with a hot towel, drink, meal or a snack. Seats were very comfortable."
Pros: "service was good"
Cons: "seats too small"
Pros: "I flew in the A380 bulkhead at row 50 from Munich to Hong Kong. Have flown premium economy with Lufthansa before, it was no different from before. The service is efficient. Entertainment was fine and had an interesting selection in their world cinema section."
Cons: "A pretty standard experience and nothing which makes you feel special. Other airlines might offer an upgraded meal in premium economy or a special cocktail, but not on Lufthansa."
Cons: "Boarding was a zoo as the system was down -not very organized either. There was one crew member who was extremely rude and even as people boarded by her section did not greet people. Skipped a few rows with drinks and then told them there was no time to bring even a glass of water. Fortunately another crew member (who we also asked as they went by) brought water to those she had skipped who wanted it. My TV monitor was not working. Aging planes - need a thorough cleaning. The announcements were garbled and very difficult to hear."
Pros: "There was a mechanical problem with my flight from Berlin, so I missed my connection to Atlanta. The agent booked me another flight on another airline flying out of a different city. If you travel enough eventually things happen. The airline was responsive in fixing the problem."
Cons: "The airline agent offered me a 10€ voucher to any where in the airport. While I was greatful, my time is worth more than 0.6€ an hour. An upgrade to Economy plus would have been better. There were 2 seats available."
Pros: "We left DFW in extremely hot weather. The ground crew managed the boarding to keep everyone out of the hot tunnel entry as long as possible. Even through there was a delay in boarding already, the crew kept us well informed. The cabin crew was very pleasant and accommodating. Smooth flight and still made it to our connecting flight on time."
Cons: "Leg room in coach is really cramped but that is all airlines unfortunately."
Pros: "Efficiently loaded, competent crew."
Pros: "Flight went smoothly with no issues or problems. Flight attendants were nice & helpful Thank you"
Cons: "The only thing I could complain about was the tv screen wasn’t working & attendant tried to fix but the headphones never worked,"
Cons: "Plane came in late and I miss my connecting flight to New York. I had to stay over night in Frankfurt, and fight to get room and meals services, due to their mistake!"
Pros: "Cabin crew hospitality and service were amazing and clean airplane"
Cons: "Unprofessional behavior of the checkin counter agent at IAH was disappointing. The registration of food choice online didn’t get through hence had to deal with pasta Airbus 380 seats selected by us on the upper deck seemed to lack cushion and hence very uncomfortable"
Pros: "boarding area was bit confusing"
Cons: "Luggage didn’t make a Lufthansa connection even though both flights w."
Pros: "The entertainment options were great, The plane was very clean and the bathrooms was HUGE!"
Cons: "uncomfortable seat, off set from the seat in front of me so my entertainment screen was at an odd angle to watch. Food was ok but they had a sauce on the chicken that was not very appetizing. It actually made my wife sick and lets just say she did not keep her dinner. Also, I asked for a scotch after take off and it was a small shot and after dinner I asked for another and it was just a whisper. It did not even cover one ice cube. It would have been nice to get at least a full shot."
Pros: "Complementary Drinks. Beautiful Flight Attendants."
Pros: "Boarding was fast"
Cons: "I had to pay extra because I didn't know that Lufthansa only allows one piece of luggage for international passengers, unlike most of their competition. Cost me $375 extra!!!"
Pros: "The food and frequency of service and free checked bag were among my favorite parts of the flight. Overall the flight was fantastic. I loved the camera feature that allowed you to look at the outside of the plane. The crew was so friendly and courteous."
Cons: "The amount of entertainment available was not unappreciated, I enjoyed many of the documentaries although I wish there had been even more nature documentaries, as those are my favorite :) I did hope for a more updated selection of Hollywood movies."
Pros: "Very good service.."
Cons: "Very weird flight attendant. Seemed unexperienced and stressed out. Bad vibe from the crew in general."
Pros: "Great seats!"
Cons: "Staff didn't seem very happy."
Pros: "Seat comfort, service excellence"
Cons: "Quite outdated movies on entertainment system"
Pros: "Once I got on the plane, everything was fine and easy. The airport drove me crazy and the lack of confirmation on my ticket was more than annoying."
Cons: "The late notification of a change in gate number and the lack of confirmation that I had a reserved seat on the flight. I was kept in suspense right up to the minute I boarded the aircraft. Very nerve wracking."
Pros: "Friendly crew"
Pros: "Nothing, really nothing"
Cons: "Really never had less room in a seat!!!"
Pros: "The flight attendants were very polite and helpful. The seats had those "wings" on either side of the head rest to help keep your head from bobbing back and forth. There were a few good movies to watch that were current, but a lot of old movies that we had zero interest in."
Cons: "The flight was considered a Lufthansa flight and had a Lufthansa flight number, but was operated by Air Canada. We could not check in online ahead of time for some reason. When we got to the airport, we tried to check in at the Lufthansa kiosk and check in line, but they told us we had to go to the Air Canada area. The ticketing/check in process was very confusing. As for the food, the chicken "wrap" was not a wrap, and was a weird Hot-Pocket type meal. After each meal, we ended up having to hold our garbage for quite some time which made manuvering in and out of seats a little tricky. I wish the seat cushion had a little more cushion since we were sitting for so long. Also at some point the overhead lights came on and stayed on, which was annoying if you were trying to nap."
Cons: "The whole trip was a nightmare. I go out of my way to NOT fly United, In this case Lufthansa somehow just sold the ticket and United was flying it and as usual it was horrendous. We had to be re-routed via 3 separate flights jus to make our international connection thanks to our initial flight being moved up 2 hours EARLY. They closed the door in our faces. That added 8 hours of travel time to our trip which I had booked to minimize travel time as I was traveling with pets. United is the WORST."
Pros: "Great airplane seats in Prem. Economy."
Cons: "Information access to cancelled flights was horrible. Impossible to get assistance."
Pros: "They know what they're doing!!"
Cons: "No complaints at all!"
Pros: "Service was good"
Cons: "Cancelled my original flight for unknown reason, and never sent notification via email or phone."
Cons: "Full plane, no options to spread out."
Pros: "The price for a direct flight was reasonable"
Cons: "Wifi wasn't working and movie selection poor. No individual screens especially for a 10 hr flight. Staff were not that friendly either. Old plane and small seats. I would rather pay more for a more comfortable flight."
Pros: "Despite the tight connection we made the flight to barcelona, a special work around bus was used - very effective."
Cons: "Flight was delayed in take off due to weather and arrived late making connection to barcelona tight. Audio visual system on flight was poorly responsive"
Pros: "super comfortable seats, good movie selection and smooth interface with the personal video screen/music/tv etc., also surprisingly good food."
Cons: "sound on the entertainment system broke halfway through the flight (just my seat)."
Airlines flying from Indianapolis to Hong Kong have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Indianapolis to Hong Kong
Masks required on board, masks provided on flights from Indianapolis to Hong Kong
Social distancing seating
Middle seats unavailable to book on flights from Indianapolis to Hong Kong
Testing for antibodies, testing for symptoms for flights from Indianapolis to Hong Kong
Waiving of change fees. Search flexible flights from Indianapolis to Hong Kong