They had to change tires before we lelt in Toronto. And we spent more than one hour on the tarmac.
Late, slow, de-icing in Detroit took nearly an hour!
Boarding process was horribly handled. Food was inadequate. Stewardess was saccharine. Bathroom door didn’t shut completely. I was told this wasn’t an international flight and therefore no free alcohol. Aero Mexico flight to Mexico City had much better food, free alcohol and more attentive service personnel. Also delays because of equipment problems.
Due to the earthquakes, the film festival I was going to was cancelled. Ten days prior to the flight I called AeroMexico to cancel and they said there would be a cancellation penalty, which was fine. When I tried to redeem my credit, they said there was also an additional "No-show fee" even though I called to cancel 10 days prior, which left a total of $70 credit after all their penalties. I called and emailed to complain but they did nothing but pass me to someone else who was equally unhelpful. I will never fly AeroMexico for any reason in the future.
They were very dishonest about everything. We need to be there in Australia on Monday morning for very important event but reached Australia Monday night 8PM. Virgin Australia contatcted out their flight from SJC to LAX through Delta and Delta cancelled flights becaue no-show of Pilot to operate the plan. What a Joke???? We asked them to put us through another carrier to LAX for connecting flight they refused.Very very BAD. It was a big miss for us.. never again Delta/Virgin Australia..............
Crew was lovely. Attentive but not annoying.
Not until the cabin doors closed did I realize the plane didn't have an individual entertainment system.
On time, no problems, free food
3 & 3 configuration
They went above and beyond to make my travel experience an enjoyable one.
That they are not more like them on other airline carriers.
The flight had no pilot assigned to the flight yet the attendants still boarded us. Then we waited on the plane for an hour before exiting the plane. The attendants gave us little information on flight alternatives and when the flight was finally allowed to board again, they did not announce it and so had I not been waiting close by, I would have missed my flight. It was extremely disappointing but not shocking with all the scandals that have occurred this year with American Airlines. I do not recommend flying with them.
The flight attendants were very nice and helpful
I enjoyed the crew and the service... Top notch
No tv on plain no free wifi like it was advertised
Good crew!! Entertainment screen not as good as SAS
Movie selection was weak.
extremely cramped, overcrowded
Glad to have lots of rice options for food!
We booked with ANA but got put on a United flight on the way back. ANA was so much nicer. We were really let down flying United, having booked an ANA flight. When they swapped our flight, they didn't seat us all together either. United crew should take lessons from ANA!
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