Scores according to KAYAK customer reviews
Cons: "Some cabin crew seemed quite grumpy, whilst others were friendly & welcoming. Food was very good"
Pros: "Seated in the exit row and lots of legroom."
Cons: "Not much"
Cons: "Space was tight."
Cons: "Mechanical issue with the plane. Sat on the tarmac for 2 hours without regular updates or any information. Missed connection as a result. Have been traveling for 19 hours still not in Amsterdam"
Pros: "chairs and plane service was good and friendly ."
Cons: "the food was not good"
Pros: "The staff was very attentive."
Cons: "I wish they had pjs."
Pros: "everything"
Cons: "the turbulance but theres nothing that can be done for that."
Pros: "Cheap tickets at short notice."
Cons: "Inability to check in online and via machine in transit. Cheap flight gets you cheap service. My entertainment console did not work and had to ask crew to reboot it. Many others had same problem. Food is below meh. My travel was Air Canada all the way but portions provided/partnered with Alaska Air. I was not able to check in for both portions of my travel from HKG to YVR to SEA."
Pros: "N A"
Cons: "price online when i booked the ticket was different. Air Canada charged me extra for seating as well which was showing free at the time of booking Some thing is not right. Extta charges of $16 does not sounds good specially when its not disclosed."
Cons: "I almost missed my connection. No one cared. Staff in airport were downright cranky - all due to late incoming aircraft and yet more de-icing... why ever don't they allow time for that in November!!!"
Cons: "Difficult to cancel flight. Could not do on line and when I called I went through a menu that said that no one was available and to call back later. Didn’t even state what later meant. Subsequently ended up not canceling in advance since very little ability to call back once into work day."
Cons: "The television screen with on-board entertainment options didn't work properly, so I was unable to watch movies/television or play games. This was disappointing as it was a fairly long flight."
Pros: "The Embraer jet was newer and roomier. Nice to have a movie"
Cons: "Nothing"
Cons: "Departure late, no AC in cabin while we sat on tarmac"
Pros: "friendly flight attendants good entertainment options"
Cons: "it was fine. I was pleasantly surprised after the first leg of my trip from Seattle to Toronto, where the staff were much less professional."
Pros: "Got to pls 2 hours early which was fine. Ground crew and service at Turks and Caicos was AWESOME! Helpful, friendly couldn't ask for better. Flight crew also great:-)"
Cons: "PLS is a tiny airport that needs to be added on to accommodate the huge population that is coming through. Just be prepared for a bit of funky."
Cons: "Food options weren't given until flight attendant was walking the aisle which was too late to obtain payment to tender for a meal option."
Pros: "Great service. Only one other person in business class. Very pleasant flight"
Cons: "We got held up in Calgary due to the fact they lost everyone's checked bags then we finally got to LA they still had lost them. They told us they would have the bags to us in a matter of hours but it took 3 days."
Cons: "No leg room, silly ambient light"
Pros: "Flight staff was very professional and very helpful to those who asked or presented a need"
Cons: "When arrived I was told flight was oversold. Told person at desk if needed I could offer my seat as I did not have a definite reason to be home . I was SHARPLY addressed by her that there was no other flight that day so not necessary. WHAT?? made no sense and if seat not needed she could have just said thank you. Proper PR"
Cons: "Seats are to close. There is no leg room."
Pros: "Seats, entertainment"
Cons: "We had to change planes, after boarding the original aircraft, and were delayed almost an hour. We thought the airline (Air Canada) could have recognized the inconvenience with a free drink or extra snack."
Pros: "I really liked the entertainment. Not knowing the Toronto airport I did ask a few crew for help where to go for customs and continuing flight. We got a ride to get closer to customs. After going through customs we asked again where to go for continuing flight and finally got to our location and they were just starting to board. Felt a little too rushed no time for bathroom break."
Cons: "Leg room not very much with bag in front under the seat in front of you. Legs fell asleep and knees locked really needed more room for legs."
Pros: "Flights all deprt s and arrived on time which allowed us to make our connections. A bonus is the flight attendant was pleasant Air Canada Concierge was a real help this entire trip"
Cons: "Our luggage did not arrive with us."
Pros: "Crew was friendly."
Cons: "Boarding is horrible. Fees for taking bags cause everyone to carry-on and with too much on board an everyone has to wait while they transfer excess bags to beneath the plane. Food is poor. seats are cramped."
Pros: "Attendant Wendy was fantastic in service and friendliness."
Cons: "Once again big guy put into seat 33F. Seat doesnt go back and no legroom."
Pros: "Good legroom in economy"
Pros: "Crew was very nice and efficient in serving and helping you. The entertainment was nice, you could watch a movie or different TV shows if you wanted."
Cons: "The drink was a little small and they don't leave the can with you anymore, only the plastic cup drink is served in."
Pros: "Drinks were provided."
Cons: "Not even snacks were provided on the 2 hour flight."
Pros: "luggage intact and well kept"
Cons: "No good refreshment on flight"
Cons: "Small, older plane = not much room and very little comfort Arrived late because?!?!?!?"
Pros: "A United Airlines employee assisted me by answering questions that I had. This same employee actually came to find me when the Air Canada ticket gate opened early and knew I was waiting to get my boarding pass. Greatly appreciated.."
Cons: "Original flite cancelled!!"
Pros: "It was a nice flight up the coast and there were no problems"
Cons: "There was nothing that I did not like about the flight."
Pros: "Nice flight attendants"
Cons: "In flight entertainment wasn't working on my seat."
Pros: "The flight was smooth and the attendants were awesome and friendly. Would highly recommend again when I visit Montreal again!"
Cons: "Lost our bag"
Pros: "Good flight."
Cons: "LONG DELETED !!!!!!!!!!!!!!"
Pros: "Provided a blanket and pillow, breakfast and dinner, had 3 bathrooms which was excellent for how many people on the plane. The flight attendants were excellent and very nice as well. I do love air canada for long flights."
Cons: "When i checked out the cabin after i bought the tickets i was under the impression that there would be screens on the plane to view movies for free. Instead they were offering for $10 to buy a ipad and more money for headphones to rent for the flight to watch movies. Kind of was a disappointment but i read a book which is always better to do anyway."
Cons: "The announcement about turbulence were to much. Could have been way more subtle or shorter"
Cons: "Lack of space for carry ons."
Pros: "Flight and in flight service"
Cons: "Bit chaotic in the departure area and at the gate"
Pros: "short, easy flight from Indy to Toronto. Very professional and nice flight attendants, easy boarding, easy departure. Thank you!"
Pros: "AC gave special seats for free when we told our travel agent that we did'nt like to be seated in the back of the plane. V"
Cons: "Food."
Pros: "The flight was right on time, which meant that we made our connection to London with time to spare, and our checked bags made the connection, too."
Cons: "Air Canada canceled our originally booked flight and substituted a terrible connection. But we contacted viama and suggested an alternative, which viama got Air Canada to accept. So, in the end, everything worked out beautifully."
Pros: "For someone that hasn't flown for 10+ years, the airports at Toronto and Indianapolis were extremely easy to navigate, the staff pointed me in the right direction, and the flights had no delays"
Cons: "The only available flights were tiny planes, but they weren't very long trips, so it didn't matter much."
Cons: "I had 21Inch suitcase. but who helped me check in staff , he said my suitcase looks littlebit big charge me seccond luggage fee $35.... my suitcase 21Inch..it is cabin size...even I didnt use extendingzipper, when I see other people suitcase same size with my suit case or more ticker what I got more mad is my new suitcase got scratched, cracked. I paid $35 . I got broken suitcase ..no reson to do that .it is firsttime I used that... also flight is delayed 2 hours both time .this is understand. .. but I stil got mad, don't understand that silly staff. I regret I couldn't complained and choose aircanada. Also he never smile to customers not kind at all seems doesn't wanna work. From that , Whenever take flight to short distance I will use westjet or other one."
