IND - SZX
Find cheap flights from Indianapolis to Shenzhen
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Top airline flying Indianapolis to Shenzhen
Scores according to KAYAK customer reviews
Cons: "More leg room in economy class seating. Very little recline of seats. It is torture flying on a Boeing 777 for 8 hours in economy."
Cons: "More clearly written policy about baggage allowance"
Cons: "Space was tight."
Pros: "They do not have an office or ticket desk in Pudong airport which made early arrival into this airport difficult. No one answered the phone at the Very little English is spoken here"
Cons: "Mechanical issue with the plane. Sat on the tarmac for 2 hours without regular updates or any information. Missed connection as a result. Have been traveling for 19 hours still not in Amsterdam"
Cons: "I want to seriously complain about Air Canada and Kayak booking systems. I reserved the tickets to Shanghai but there were no place reminding me that I need Canadian VISA to connect flights between two Canadian cities. I am a Chinese citizen who is working at USA and not allowed to change flights in Canada based on the newest government rules. However, in both booking systems, there is no reminders. In my opinion, either Kayak or Air Canada can add a simple checkbox to let the potential guest choose his or her nationality status, then this kind of trouble can be mitigated. We talked and called Air Canada people but no buying. They kept saying this is our responsibility. We bought United Airline tickets at the last minutes and cost us about $2,400 because we cannot wait to get back China to prepare our wedding ceremony and US Visa interview. We are very very disappointed with Air Canada and will keep complaining about this issue. As a service supplier, how cannot you think on behalf of a customer? The air company definitely knows more about government rules than a customer. We did have mistakes of not researching government rules. However, the biggest mistake was we trusted Air Canada and Kayak who we thought had taken care of those kind of issues for us. Thanks."
Pros: "Crew we're very accommodating and friendly."
Cons: "Seats extremely narrow and back support non-existent."
Cons: "Food, what food? Boarding with no seat selection. No space inside for hand luggage."
Pros: "Finally getting off the plane."
Cons: "Many connecting flights jammed together F terminal at YYZ. SOME thing caused delay after delay. This really messed up baggage people. Once we boarded after like - 10 delays and a gate change, there were NUMEROUS whole-flight mixups with luggage - so many similar flight numbers traveling to same destination and whole flights awaiting their luggage. Our party of four had our luggage spread through THREE different planes. WTH? No customer service at DTW once we arrived and there were so many livid people. Absolutely awful. We were supposed to arrive at 5PM and it's now 3:11AM. My son just completed filing a luggage claim loss. And we are off to drive home to Grand Rapids two hours away. Nightmare."
Cons: "Late start on each leg. Entertainment not available in every flight."
Cons: "Food options weren't given until flight attendant was walking the aisle which was too late to obtain payment to tender for a meal option."
Pros: "Seats were ok but a bit cold all the way."
Cons: "One hour late leaving, no reason or information given. Food was awful with green sauce on chicken and celery bits in milk for salad, the connecting flight was cancelled and the option was another flight in two days. The only flight going later that evening was full and the next day was full also they said. An hour later a bus service was offered leaving in ten minutes which many of us raced to catch on our own with no one to show us how to get to the bus. The bus we were told to look for was the wrong bus. Of course our luggage didn't make it and that took another hour to register at our destination as every one else on the bus didn't get their luggage either. Bus driver got lost but passengers were able to show him the way. This is the third time in four flights Air Canada has lost our luggage. The worst was the NO ONE ever smiles, we were watching for it, and certainly NO ONE ever says we are sorry you are inconvenienced which would go a long way to make the delays and changes more tolerable."
Pros: "The plane was very comfortable. There was ample room for carry on luggage. There was many options for entertainment. The staff was friendly. In addition, there was a good amount of food. Overall, very pleased."
Pros: "It was excellent. Though due to snowfall, flight took off late due to de-icing but taking safety precautions is a best practice."
Cons: "They didn't have enough room for my carry on so they forced me to hold it on my lap for the entire flight. When I asked if it could be checked, they said no. This was a big safety hazard which shouldn't be overlooked."
Pros: "friendly helpfull staff"
Cons: "luggage took to long to get"
Pros: "Everything went well"
Pros: "Liked having the seat next to me empty on the fight back."
Cons: "I did not like paying for picking my seat. Back in the day if you booked your ticket you got to pick your seat, like first come first serve, without paying for it. Now, if you want to guarantee a window seat you have to pay for it. I only did it because my mom advised me to. And I did so because I always listen and respect her advice. It made for a good experience because i like looking out the window. However,I did not appreciate having to pay for it. I believe that since we incur a plethora of microcharges for everything on the plane ticket that it should include picking your own seat without a separate charge. It is likely a matter of time before we will be charged extra for salt on our pretzels."
Pros: "I really liked that we could board through the rear door because it made it so much faster. The staff were all very friendly."
Cons: "I downloaded the Air Canada app but the movie selection was not very good. Also, people take way to long to store their carry on luggage."
Pros: "This flight was so much better than my nice to Montreal flight. It seems like nicer planes should be used for international flights."
Cons: "It'd be nice to have snack and blanket included on a 5 hour flight. We paid $6 for the cheapest blanket ever so my daughter could nap."
Cons: "Not even one single snack for free"
Pros: "This was a full sized AB 330-300 which was full. With two aisles - everyone is no more than 1 from an aisle. The desk staff and crew were excellent."
Cons: "They delayed push back for 40 passengers that missed their connection. We left 20 minutes late and arrived only 7 minutes late."
Cons: "It was late by an hour and I missed my connection. My flight on the way out we sat on the plane an hour and a half. Once the connection was missed they didn't handle things smoothly at all. I could write a book but it will just get me worked up again."
Pros: "The flight attendants were GREAT. The seats are crammed so close together that I had trouble getting my under the seat suitcase wedged in. On other airlines, the suitcase fits very nicely underneath the seat, allowing me to rest my feet on the suitcase. I am on the short side, so having the suitcase to rest my feet really helps. On the flight to Toronto, my daughter had to do it for me. On the return flight, the sweet flight attendant put the bag in and took it out for me. I really appreciated that"
Cons: "I know that all airlines have reduced the seat size and spacing. But it seems like Air Canada is worse than most."
Cons: "The flight was 2hr late to take off- due to?? there were no free snacks. many connecting flights were missed and luggage took an hour to receive."
Pros: "On time and short! Everything was good"
Pros: "They were quick to bring meals and snacks. Friendly and accommodating flight crew."
Cons: "For a 9 hour flight, I would have preferred a heads up that there is no in-flight entertainment and you need to have a charged device of your own with the Air Canada app pre-installed. And if you didn't get that memo and you have an Apple device, you're out of luck. Otherwise you can rent an iPad for $10. The chairs were thin and flimsy making it difficult to sleep. And unfortunately we got a "window seat" that did not have a window. It was very disappointing."
Pros: "They have television screens"
Cons: "Boarding pathetic, crew not friendly, only paid alcoholic beverages, poor food, landing worst of all flights that I had."
Cons: "Small, older plane = not much room and very little comfort Arrived late because?!?!?!?"
Cons: "Flight attendants weren't as friendly or willing to accomodate"
Pros: "Free movies."
Cons: "Delays at the gate going and coming back"
Pros: "A United Airlines employee assisted me by answering questions that I had. This same employee actually came to find me when the Air Canada ticket gate opened early and knew I was waiting to get my boarding pass. Greatly appreciated.."
Pros: "On time. Clean. Efficient"
Pros: "Bags were checked all the way through, Canada to US and I didn't have to recheck them before connection into US."
Cons: "That they make you take your headphones off during takeoff and landing - ear buds only makes no sense."
Cons: "In Toronto they told us that we most likely will miss our flight. Why?? Plenty of time!! No need for miss information. Ground crew not well trained.No boarding pass was given (which is fine). 1 hour wait because of power failure at the airport in Montreal and then we are about to take off and there was an engine failure so we had to come back again . Not good stuff!!!! How would you feel flying again air canada?"
Cons: "Lost our bag"
Pros: "Good flight."
Pros: "Quick non stop flight from Vancouver to Calgary. Has to change my flight last minute and wasn't charged for doing that. That on its own was a relief and great surprise."
Cons: "The plan was hot - no AC it was hard to sit through. The snacks on Air Canada flights get worse and worse every year. Pay more get less."
Cons: "5 hour delay. Didn't get the correct seat."
Cons: "Staff needed assistance in folding stroller - whereas this has never been a concern on porter. - stroller was thrown on the floor at landing and retrieval."
Cons: "Small seat, cold food, main dish was not good, poor selection of movies"
Pros: "Great flight."
Cons: "Toronto staff was not helpful in aiding us at the gate. We had to wait u tip anther staff member showed up. We boarded and then sat on the plane for 30 minutes while waiting for crew to bring luggage. The entire Toronto experience of customs was unpleasant and chaotic. We will try to avoid flying through Toronto again on an international flight."
Pros: "The note from above critique is for the Toronto to Philadelphia flighted"
Pros: "Newer plane, tv monitors in coach class, on time departure"
Cons: "Lack of space for carry ons."
Pros: "short, easy flight from Indy to Toronto. Very professional and nice flight attendants, easy boarding, easy departure. Thank you!"
Pros: "The flight on its own was just fine."
Cons: "We were delayed about five hours because of a mechanical issue, resulting in a plane change. Although it was apparent they knew about this well in advance, we were not told ahead of time. We could have spent way less time in the airport. The staff were all very friendly, but when it came to compensation we were only given a $10 meal voucher near the end of our five hour wait. Most people had eaten by then, so it felt like it was the very least they could do to make up for the inconvenience."