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Not a United thing, but late afternoon departures from Denver with thunderstorms is always prone to delays.

Kayak booked this flight with only 1h 20min layover in Chicago. This made it impossible for me and several other passengers to reach this flight. Moreover, the gate closed boarding in spite of several passengers still on their way without waiting even one more minute. However, the plane departed with 20min (!) delay, i.e., there would have been at least 15 min time to let the delayed passengers board without causing any delays. I complained and as a "thank you" the attendent booked us on the last (!) flight to Indianapolis ~7h later! Thankfully, I caught the spitefulness and the United customer line rebooked the flight to an earlier flight. Although I can't grade this particular flight since I never had a chance to take it, Kayak made the mistake of a too short layover and the crew at the gate was awful.

With discover in general was very good but from Munich yo Palermo was poor

Not a bad flight but a long delay boarding and taking off due to the pilot not arriving on time.

It was perfect! United Airlines staff was extremely caring, super friendly and professional

UA28 was good service and meals. UA is upgraded, I would like to book for next flight by UA Thanks Liao

Food is very bad and entertint not too many options ... flight attendet service is not good

For a 17 hour flight, they kept us well feed. The music selection could be better curated. The entertainment selection was about what is expected. The crew was fantastic.

I forgot to pre order gluten free on a 16 hour flight and I am pretty sure the crew raided their own lunches and first class to keep me fed.

Flight was great. On time. Pleasant crew and responsible passengers. My only disappointment was that there was no coffee or tea offered. It was a short flight but a coffee would have been appreciated for what the price of tickets are now.