Pros: "Easy boarding. Good entertainment. Didn’t bother me too much."
Cons: "Better good. More comfortable seats"
Pros: "Fast/ efficient"
Cons: "The little plane is always brutal. I'm not a small guy and sat next to an offensive lineman. It was tight for sure!"
Pros: "It was a smooth flight"
Cons: "More seat room"
Pros: "Quick boarding"
Cons: "Arriving over a half an hour late"
Pros: "Helpful crew. Arrived early."
Cons: "Plane was cold. Entertainment system didn't navigate very easily and choices seemed fairly limited on this (older?) plane."
Pros: "Very helpful flight crew."
Cons: "A little unexpectedly bumpy."
Pros: "Nice comfort plus seat. Nice host staff"
Cons: "The girls were sweet as usual!"
Pros: "Friendly crew."
Cons: "A bit bumpy"
Pros: "Having the whole center three seats to myself. The food and beverages were really good as well."
Cons: "Both flights were significantly late to depart. Also the WiFi on the transatlantic flight was out."
Pros: "Crew was great"
Cons: "I actually can not complain"
Pros: "There were minimal passengers on the flight so I was able to have the entire row to myself. The flight was also very short which is always nice."
Pros: "It is good to be able to go straight to Paris without connecting."
Cons: "Boarding was a bit slow."
Pros: "Quick and smooth boarding. Crew was very pleasant and welcoming. Temperature was for the most part comfortable. Quick disembarkment"
Cons: "Very tight carry on space requiring gate check. Delay leaving aircraft. Seating at gate assigned. No options. This was a short flight and I was in an exit row, making this flight comfortable"
Cons: "Didn’t get our beverage and snack till we were almost ready to land at Charlotte"
Pros: "This was two hours of absolute freezing temperature"
Cons: "It was so cold it was actually unbeasable"
Pros: "Great experience. Left on time and landed early. Comfortable and great crew"
Cons: "Wish there were more snack options"
Pros: "Upgrade to ComfortPlus. Movie."
Pros: "Seat was narrow from side to side; so short from front to back that only half my thigh was supported; hard; and pitched slightly forward from uneven wear. This was an exit row, so I had legroom at least. I’m 5’4” and trim. A taller, or broader person would not fit!"
Pros: "Like the smaller contingent of passengers. Boerding a lot quicker and simpler. Captain gave us some interesting details about plane and its capabilities."
Cons: "Exit row seats were were very uncomfortable, very little padding, although there was plenty of legroom. No snacks or entertainment. WiFi did not work."
Pros: "Smooth travel and good service."
Cons: "Bad boarding area in SLC."
Pros: "Crew that's it"
Cons: "The flight was 2 hours plus late and we couldn't get an accurate update as to when to pick up our son. We got text messages that were never updates, online your information was wrong and when we called agents had the wrong flight information. Terrible experience all around."
Cons: "The leg from Atlanta to Pointe de Pitre had no wifi or even old style entertainment. Bring a book!"
Cons: "Before was better no now"
Pros: "It was great because I was able to get an aisle seat."
Cons: "Like it all"
Cons: "My return portion of my flight was canceled and had to purchase a new ticket. I would like a full refund of my expenses."
Pros: "No wifi couldn’t do any work"
Cons: "Was looking forward to completing some work but the wifi never came on."
Pros: "Left on time!"
Cons: "Too cramped"
Cons: "I understand gate changes happen, but I got 4 texts switching the gates back and forth. Is that necessary?"
Pros: "But, this wasn't bad at all, even though we were on the very last seat of the plane. We were next to one of the flight attendants during take off and landing and she was very kind and we were speaking with her. The flight was smooth"
Cons: "They had a 40 seat plane that had about 15 people and they herded everyone in the rear of the cabin. All the extra comfort seats went empty. I asked and was told I had an economy ticket so there couldnt do anything."
Pros: "I got a seat in the exit row with lots of leg room. The entertainment that I didn't use offered a great selection with very recent movies, etc."
Cons: "I didn't like that I had to take a bus to my terminal. I didn't like the fact that my gate was changed more than five times. I didn't like that my flight time was changed more than 15 times with no reason why until boarding time. I didn't like the fact that I did not get a seat assignment until boarding the plane. I didn't like the fact that they couldn't manage to scramble another plane and crew, but instead forced us to wait over four hours for one that was stuck somewhere else in the country."
Cons: "Luggage went elsewhere"
Pros: "Plane left 2 hours late."
Pros: "Nice entertainment offerings on the Indy to MSP flight"
Pros: "The boarding process was very well done. Gate agent and flight attendants on top of their game. This is how it is supposed to be done. Thank you."
Cons: "Although weather played a part in the poor experience, it wasn't the only factor. Delta was unprepared."
Cons: "I paid for the upgrade to Delta Comfort Plus for an aisle seat & for some reason they reassigned our seats and I got Putin a middle seat. It was not what I paid for and it was very uncomfortable. If people pay to upgrade to specific seats we should. It be reassigned to whatever seat they want to put us in."
Pros: "The gate agents were courteous and efficient. The flight crew was very attentive. The pilots were clear in their announcements. Even though we were held up by sheer plane/ground traffic, we managed to still get back home early!"
Cons: "At one point on the initial flight, the cabin got so cold that I had to put on a jacket."
Cons: "Due to last minute and absurd changes made to my itinerary by Delta without my knowledge, I was not on this flight."
Pros: "Boarding was not a problem at all! ."
Cons: "The pilot was very rough maneuvering the aircraft. Starting from take off the pilot took off from a halt and accelerated so fast that I believe takeoff took 3sec or less. Also taxi into the airport about to land His maneuvering was Preety rough compared to the other two delta pilots that were perfect. There wasnt any food offered."
Cons: "Virtually no help from the staff"
Cons: "The seat cushions were less than desired. Like sitting on a hard chair. It was cold. Many passengers had to wear their jackets and coats. Brrr"
Pros: "Just a little more leg room would be wonderful!!"
Unlike other airlines, did not allow for basic economy flexibility for new COVID spike. Disappointing.
Self entitled pax loudly continuing his telephone conversation after pushback was tolerated and only after the safety demonstration did crew address it.
We were delayed in Charlotte for almost 2 hours because American Airlines didn't have flight attendants for our flight.
Two meals were served in the First class during 9hr long flight! Great for domestic!!! Mai Tai drink was excellent!
The delay could have been shorter. Rough traveling late at night with an infant and then a delay.
Employees very helpful and courteous. Nice trip.
The seats were small, even for airplane standards. No on board wifi to use the app entertainment.
WiFi did not work at all!
Too busy trying to sell AA credit cards
Pros: "Yes made sure mask was in place"
Cons: "They could start by not allowing a non-compliant passenger ON THE PLANE. When he was already not compliant in the damn terminal. (Dude didn’t wanna wear a mask) forced the captain to circle back and screw our timing for our connecting flight. You might say, how can we blame AA, well, because they chose to allow him to become a problem and then exasperated it by allowing him in the damn door of the plane. Now we got stuck in Charlotte for the night. Nothing like being late for your Grandma’s funeral. Pathetic AA! PATHETIC!"
Pros: "Plane wasn’t full, they allowed everyone to spread out in the plane"
Cons: "American Airlines has to be the worst airlines there is. It never fails that they try I Cath someone and try to pretend that their carry-on bagIs too big. They have this tiny little frame no reasonable carry-on could possibly fit into. Over and over again I see people including myself and my traveling companion’s having to check their carry-on bag because their “too big” this is nonsense. These are standard size bags. It’s more than enough space on board the plane. In a way in which the gate check individuals handle this interaction is a palling you’re insulting demanding and don’t give you a chance to rearrange your luggage so I can go into their absurd dimensions"
Cons: "No snacks or drinks provided on any of my flights on American this weekend. 2 of them were real short so that makes sense but other 2 were long enough to have this but stopped before my row. We were Delayed, which is understandable, but not sure why we couldn't board and wait for crew to come on to speed up process rather than waiting for crew to arrive to even begin boarding process. I assume it's a safety thing but seems like there could be a better way to handle this and speed up process to make sure people aren't missing connecting flights."
Pros: "Not a lot. Entertainment options on board were decent. Food was alright."
Cons: "Everything! Crew were terse, rude and inattentive. Due to an issue with a bag on board without the associated passenger we had to taxi back to the stand for it to be removed before we could take off. This cost us an hours delay. There was limited apologies for this, no refreshments provided during the wait and poor communication of this. During the flight the staff were inattentive and sparing with refreshments. Service generally did not live up to expected level associated with an inter-continents flight. The flight was turbulent but crew and captain seemed over cautious with it and crew had to remain seated unnecessarily at times and at the detriment of passenger service. One stewardess wouldn’t even let me finish a drink before removing it from my hand claiming we were about to land and she had to sit down because of turbulence. We were still 40 mins from landing at this point! All in all a pretty bad flight, and it’s safe to say I won’t be flying American Airlines again."
Pros: "I liked that the armrest came up and that the walkway was a bit wider than other airplanes."
Cons: "Larger seats"
Cons: "The flight attendant was outstanding. Flexible. Good sense of humor and very professional"
Pros: "Nice crew! Specifically remember Monica"
Cons: "Boarding was inconvenient and the plane was half empty, leaving the majority of the passengers in the back. I’m sure it’s because of weight distribution but it’s still kind of annoying."
Pros: "Plane was new and clean..good leg room."
Cons: "Being told to shut window blinds and spent most of the journey in darkness. No hot drinks. Long gaps between cold drinks. Staff not very friendly."
Cons: "The gentleman sitting next to me never turned his phone in to airplane mode. His phone rang several times while the flight attendant was going through the safety procedures right in front of us. This was after the announcement came that all electronic devices where to go into airplane mode. The flight attendant did not do anything and seemed to ignore the phone that kept ringing. The gentleman was even talking on the phone while the flight attendant was going through the safety procedures. Later while landing an announcement came over that we were to return to our seats, close all tray tables, and seats ts in the upright position. At this point the gentleman sitting next to me leaned his seat backwards. The flight attendant passed by the gentleman at least three times and never said anything about his seat back. Evidently this flight attendant did not care to do his job properly."
Pros: "late boarding - Chaotic at the boarding gate"
Cons: "BAD Public Relations: AA announced the flight was overbooked, then called up 3 young ladies. Their reaction was seen by everyone. They had just gone through the entire procedure to get to the gate and were forced to be stranded. FIRST CLASS: food service: could there be a rating less than POOR? we were given 10,000 miles (yes that bad) but just like Whose line - the points don't matter when the airlines is that bad! Crew response: We're not any worse than the other airlines - my response: WRONG! NO WIFI NO entertainment NO CHARGING AREA magazines were missing pages in both seats- requested new one never received"
Pros: "Good legroom on economy"
Pros: "Great crew, comfortable flight."
Pros: "The plane was late but from that point everything was fine."
Pros: "The in flight experience and entrrntainment was great."
Cons: "The preboarding process by American Airlines was really bad. My passport was looked at 6 times before I boarded. This is after going though passport control by Spain officials at the airport. AA has people waving you down the aisle looking at your passport and sending you to then Verify my boarding pass and that I had documents ok to travel, they told me I did and still sent me over to a security person who asked more questions than the immigration officials in the US, he then sent me to the counter to get my passport scanned ( not sure what that meant), after waiting 10 minutes of waiting the counter clerk asked me what I needed and I told her I was sent there, it was evident there was no reason for me to be there and she printed my boarding pass, which I didn’t need since I had a mobile pass. Then when boarding the aee two people asking a bunch of questions about people having control of their items and looking at your documents which the person who scans to board does again...really very inefficient and slow, it sure it is really helping with safety. Could be done smoother, faster and a lot less people."
Pros: "I decided to travel First Class from Houston TX and that was the greatest choice I ever made. IAH requires travelers to arrive 2-3 hrs early due to traffic or weather conditions. I checked in at 2 pm and waited for my 5 pm boarding call. First class was amazing! I stored my belongings without any issues. I sipped wine and dined on pasta and watched the movie Father Figures with Owen Wilson and Ed Helms. The stewardess was polite and friendly. The food was enjoyable and the passengers were friendly. The bathroom as also immaculate, I was impressed."
Cons: "No complaints!"
Pros: "How the pilot flew faster from New Bern to Charlotte because we were 3 hours behind schedule, so I appreciate his effort."
Cons: "Right from the start, customer service was not compassionate in helping out. I was forced to leave my huge luggage behind in order to make it to the next available flight. In addition, American Airlines continued delaying their flight departure times like it was no big deal.. It was stressful for many passengers. This other woman and I had a second plane to get onto, and were worried that we wouldn’t be able to get to the next plane ride because the first plane ride was pushed back like around 10 times or so. This is my first experience with American Airlines, and absolutely do not have a good impression whatsoever. I do not support this airline because it is clear that they do not value their customer’s satisfaction, wellbeing, or schedules."
Pros: "Called 1-800 hotline and got a new flight"
Cons: "Was at gate onntime for flight. At boarding time passengers were informed if there was an issue with the plane and maintenance is on their way to check out the problem. 30 minutes later we were still till that maintenance is on their way. One hour later there is still no information as far as when the fight will leave but they kept updating the boarding time. There was only one person of the counter who could help re-assign passengers to different flights due to their layovers. After waiting in line for 40 minutes and the line making no movement I called the airline 1-800 hundred number and explain my situation to the American Airlines Airlines representative. they really give me a new flight that left 20 minutes later after my call if I did not call I would not mean it that flight nor any other fights that morning because they're all in the afternoon."
Cons: "Horrible customer service I will never fly with American again"
Pros: "I got there safely."
Cons: "I will never fly American Airlines again. From the moment I checked in with the ticket agent to getting off the plane it was a disaster. The ticket agent was rude, hostile, and dismissive. Employees walked through the line at security forcing everyone to consolidate their belongings to one bag. I had a large wallet in my hand and was told I had to step out of line to put it in my backpack. They only allow you one bag to carry on without paying extra. At the time of boarding they announced that the overhead storage was full so even those that paid extra were still forced to check their bags. The plane was dirty, the service was slow, overall just gross. They don’t have WiFi or in flight entertainment so I paid the $20 to purchase the WiFi. It was worthless. I couldn’t stream anything, even music kept stopping to buffer. I understand it will be slower then on ground WiFi, but it was impossible to watch anything and a complete waste of money."
Pros: "I did like that "new plane" smell. Good pretzels."
Cons: "Plane was too new; computer system hadn't been set right. Left 45 minutes late, though made up some lost time in the air. Very rude passengers (obviously not the airline's fault, I know). Everyone thinks they should be the first to get off the plane!"
Pros: "Everything. I bought some souvenir magnets from the shop across from Starbucks near Gate C5(?). The gentleman working the register was very pleasant and was a welcome personality so early in the day. As a service member, I would like to thank him for his service. He was consistent in asking patrons whether they’d like to purchase a travel kit for the troops. A few patrons were abrupt and responded rudely but he maintained a level head and pressed on. Great attitude and professionalism. Thank you very much for your support! Also, I was able to get my Military discount applied towards my purchase which enabled me to purchase 1 travel kits for my fellow service members. A little goes a long way and when returning from deployments or coming home for R&R, it tends to be hectic and I, myself have often forgotten toiletries which I was able to get from the USO. The USO staff were also friendly and did an amazing job handling all of the personnel that funneled in, exhausted. Great attitudes and clean facilities. I would love to see an expansion to this USO location. They were full up this day, thank you for having this available to us! TSgt Angela Santiago Otero, USAF"
Pros: "The plane was newer, drinks are available. Seat only reclines half an inch or so so get ready for that."
Cons: "Crew on aa is the worst bunch of entitled fools, almost as horrendous as united."
Pros: "Boarded on time."
Cons: "Left 25 minutes late. when I asked the flight attendant to let me move further to the front so I can leave the plane quick and not miss my connection I was told that there were no other seats. I looked and YES there was at least 5 other seats in rows much closer than mine! Also upon arrival we did not get off the plane for 15 minutes . My connection was boarding already. I had to go from gate E 6 to gate B14 in a flash at the age of 66 I barely made it out of breath and they were about to close the doors! I was not a happy camper when I was told in the flight 5406 that I had plenty of time!!! not to worry!!!"
Cons: "Got a notification of a TWO HOUR DELAY departing SFO. Rebooked into Charlotte instead of Dallas to connect to Fort Myers. THAT flight got delayed AFTER the doors were closed by another 45 minutes which caused me to miss my connection to Fort Myers AND have American Airlines leave my bag in Charlotte. I rebooked into West Palm Beach to drive to Fort Myers and my bag stayed in Charlotte even though there was ANOTHER 45 minute delay to change a tire on the plane. If I practiced medicine the way the airline handled customers, I'd kill every third patient!"
Pros: "The cabin crew were friendly and apologetic for the chronic problems with the entertainment system. The pilot gave us a smooth flight and landing, and was very conscientious about turbulence prevention and safety."
Cons: "The inflight entertainment system was spotty. Some customers had monitors that worked, some did not. A woman with a two-year old had one of the malfunctioning monitors and was forced to entertain her child for nine hours without tv, movies or music. Similarly, on our flight over to London 10 days earlier, my husband and I were 2 of more than 30 passengers whose monitors never worked and we were forced to fly for 7 hours in the dark on an overnight flight staring at the backs of seats. It was miserable. The cabin crew told passengers they had begged the airline for years to replace the system but the airline refuses. Will not fly American Airlines transatlantic again."
Cons: "I found out at the airport the day we were leaving for Spain that my daughter's passport had to be valid for 3 Months after we returned home from our trip. When booking a flight out of the country it would be nice if Air .com could of mention that to me. We were trying to get to a cruise we had already paid for that was going out of Spain. They would not work with me at all and cx my whole booking. When I tried to talk to them on the phone the man could not speak very good English and was not making any since at all. I let him talk to the British Airlines counter manager and the manager tried to explain that he would have to rebook us that he could not. Air.com was horrible and never helped us out at all. They should not be in business . I paid them of course months ago and I was just out the 1400.00 dollars. British Airlines was amazed that they did nothing to help us out."
Pros: "Great flight, Fantastic landing in Charlotte. l was pleased with everything on flight home."
Cons: "My 11am flight had engine problems, so at 1pm they asked if anyone wanted to leave and take the 2pm flight to Charlotte. About 30 people said yes, as I did too. After running across Heathrow to make flight, we got on plane and Waited....seems after running a Mile across the airport, they Decided to HOLD the Flight and have everyone from 11am flight take the 2pm flight to Charlotte. All the baggage had to be taken from 11am flight and brought to 2pm flight. Delay for take off was almost 2 HOURS!!! Instead of arriving in Charlotte at 3pm, we were Leaving at that time!!! Didn't get to Charlotte until almost 9pm. NO ONE on Flight from 11am was Happy about this."
Cons: "Without any explanation...American Airlines cancelled my reservation! I needed to be sent back to poor quality hotel for a night and take a different flight out the next morning. American Airlines was supposed to provide transportation back and forth from the hotel however a car never showed up at the hotel to pick us up and I needed to get my own taxi at the last minute (American did however reimburse me for the taxi fare at the airport). I never received an explanation as to why my reservation was cancelled and was never offered any type of compensation for such a major inconvenience. They dd ultimately waive my 25 bag fee but it wasn't very easy to even get that from them. I felt that they should have been more empathetic towards my inconvenience and offered me any type of compensation to make up for such a horrible experience. When I asked about possibly being upgraded to first class they told me absolutely not! A little graciousness can go a long way, American Airlines showed that they could not care less about my inconvenience (other than Rodrigo at the counter the next morning who actually showed he was truly sorry for the situation and at least ended up moving me to a row with more legroom). Other than this, I was extremely disappointed with this experience and how it was handled."
Pros: "Never again. I had a connecting flight with a one hour layover and almost missed it. The plane to charlotte was very late boarding. Once i land I rush to my gate because I only have 20 minutes before they start boarding ; I get to the gate and have to wait almost an hour. At this point I still havent eaten because I am waiting around by the gate and the attendants are not communicating any information. Then they finally tell us that the reason the fligt hasnt boarded was because the flight attendant misplaced her luggage in the previous flight and was waiting to arrive to the terminal. Now how is that my issue? American Airlines needs to do better!"
Pros: "The trip from st martin was fine in terms of check in. AA opened their windows early so we beat the crowd."
Cons: "The plane left 20 minutes late, and then we hit turbulence and a bit of rain close to our arrival in Charlotte. I had originally booked a flight through Miami with plenty of layover time to get a connecting flight to Dallas, but AA canceled that one and put me on a connection the following day! When I called customer service, they were helpful in regards booking and assured me there would be plenty of time to connect through Charlotte. When our plane landed 35 minutes late, there was only 15 minutes to connect, and we waited for baggage that whole time. No idea what took baggage so long, but the result is that we missed our flight. AA did put us on standby for the next one, but that meant our relative had to pick us up at midnight."
Cons: "They lost 1 of 4 bags."
Pros: "The flights left on time and arrived early. It reminded me of the old days when everything ran like clock-work."
Cons: "The leg room was barely enough for me and I'm 5'4". I can't imagine people much larger than me being comfortable at all. Also, the chair made my back hurt, so I did a lot of sitting up straight as opposed to being "in the chair". I noticed that you had snacks for purchase on the flight, but the free snacks were cookies and pretzels. It would be nice to offer a trail mix or dried fruit. Pretzels are good for people who might be a little sick at their stomach, but better snacks are a nice option. I ordered coffee and it was perfect. Overall, the flight was a good flight, just a little tweaking and it would be great. Thanks for asking."
Cons: "It cost me $86 dollars to supposedly upgrade my seat to an exit row with tons of leg room. Granted there was plenty of leg room but the seat was extra narrow to give room for an emergency exit if necessary. I'm not huge but I barely fit in the seat. It was an uncomfortable squeeze which of course got worse as the flight continued. I complained to an attendant that the seat was too small and he had no remedy. If I was a few pounds heavier it would have been impossible. You'd think they would warn a customer of the narrower seat. It's so obvious that it's all about profit for the airlines which sickens me."
Pros: "I landed"
Cons: "Flight was changed which left me with five minutes to get off one plane and onto another. I got to my first gate early and attempted to ask the person there about the timing. She walked away without looking at. On her way down the hall says it will be open in an hour. An hour later I go to the gate. A woman is there and finishing up with another customer. When it was my turn, she said she was closed, yet she helped the joy behind me for over an hour. I know this because I got In the generic questions line and stood there for an hour watching the woman who was "closed" help this guy. When I was FINALLY able to talk to someone, the only thing he told me was to walk fast. That was well worth the 2 hour wait. I will never fly with American again."
Cons: "Apparently my seat change did not go through because I was still stuck in the last row near the bathrooms. I must say, the fecal aroma really complemented the on set nausea that was triggered by the turbulence. Every time I thought I was gona drift off to sleep I was rudely awakened by the constant "thwacking" of the bathroom doors. The family next to me was nice enough but they did have a toddler who was very loud and unhappy and the tantrums followed. I have been a server for 14 years and generally can brush annoyances off like this but this was by far the worst flight I have been on."
Pros: "The flight finally went there (it was just the wrong flight and I didn't get a flight back)"
Cons: "My original flight was cancelled so my group was bumped to an earlier flight. However, when we arrived at th airport at 6 am, it turned out that the rest of my group was on that flight but that my ticket was cancelled entirely, and I couldn't get on the new plane because it was oversold-- meaning that, without any warning, I was stranded at the airport in DC at 6 am with not only single available flight that would get me to Indiana in time for work. I ended up having to take a train to Baltimore to catch a flight from there to NC to connect to Indiana- but then that flight was delayed for 2 hours so I missed my connecting flight. By the time I finally arrived in Indiana I was 6 hours late to work. There was no reimbursement for the additional travel expenses, and not even an apology. Then flying back the next day, they cancelled our flight again and we had to rent a van and drive back overnight from Indiana (15 hours drive). I have never had such a miserable travel experience with any other airline."
Pros: "I slept."
Cons: "The crew was overall terrible. For someone who also works in customer service, I was actually appalled at the behavior of the AA crew/staff. The flight attendants were ok, but the boarding crew was terrible and unbelievably unhelpful. I asked a staff member at check in if i needed to check my bag and he seemed really annoyed by my question, and refused to be of any help. Wow! He was so unbelievably rude. I ended up paying $25 to check a bag I didn't need to check. I was so disappointed. In the future, I think I will try to avoid flying AA."
Pros: "The Good: The seat configuration available for an upcharge of $38 gave just enough additional room to make getting my frail elderly mother in and out of her seat and accessing items she needed from a bag stored under the seat ahead of me much easier and safer than it would have been in, say, the sardine can-like conditions of the coach section on United flights."
Cons: "The Bad: At boarding, American does not provide pre-boarding for those who need extra time. I was traveling with my elderly mother, who can walk (very) short distances but is quite frail. American was great about providing a wheelchair to the gate, but then we were on our own. Because there was no designated boarding for people needing extra time or assistance, I had to sharp elbow my way to the front of the post-first class boarders and talk folks into letting her through. Stressful for both of us."
30 min to get luggage at SRQ! This not what we are paying for.
Flight was cancelled because they didn’t have a plane. Waited in the airport for hours after being delayed 4 hours initially. Had to drive 15 hours to Florida. Never flying Allegiant again and will never in a million years recommend this poorly constructed airline.
Pros: "Quick boarding, on time."
Cons: "The flight attendant checking people’s bags and boarding passes at the gate was not friendly."
Pros: "Nothing really"
Cons: "Depart on time Not Loose my luggage Track all luggage every step of the way instead of crisis management only when a lost luggage claim is filed"
Pros: "Flight speed"
Cons: "The crew needs to remember that we are all watching and listening to them hoot and holler with themselves. During the flight the head attendant was watching a movie on her personal device. At this point anybody could do her job"
Cons: "I would have liked to have a drink of water for free!!"
Pros: "On time"
Cons: "Seats could recline"
Cons: "Flight attendants talked loudly the whole flight. Very uncomfortable"
Pros: "The crew was good and the flight was smooth."
Cons: "The seats were far too close to have any kind of real comfort."
Pros: "Met expectations"
Cons: "Met expectations"
Pros: "Flight attendants were great."
Cons: "Bag check agent could have been a little more friendly."
Pros: "Original low price for reservation"
Cons: "Large amount of additional fees making the original 'good' price not so 'good'"
Pros: "Plane was comfortable, crew was fine, but"
Cons: "Three hour delay? Unacceptable. Not entirely the airline’s fault, but still..3 hours. Not good."
Pros: "Nothing is good on this flight. It was delayed by 7 hours and the communication is not proper"
Cons: "Customer service"
Pros: "the crew was very welcoming. and the boarding process was fast."
Cons: "the seats are not comfortable. however I can understand because of the price."
Pros: "The price of the ticket"
Cons: "Maybe to add WiFi"
Cons: "Fight was changed then late"
Pros: "Price and direct flights to popular destinations."
Cons: "No frills. Charging $5 for a printed boarding pass seems a bit excessive"
Pros: "Flight attendants were nice."
Cons: "There was no one working at the counter when we arrived at the airport and there was already a sizable line. We waited about 10 minutes before anyone showed up to assist customers. Not sure what was up with that. Very uncomfortable seats and crowded seating on plane which is typical these days everything else went fine. Flight left and arrived on time."
Pros: "Great airport for getting to Florida. Good prices"
Cons: "Flight was delayed 6 hours."
Pros: "Easy boarding, very nice crew. I would definitely recommend spending the extra for Priority, it is much faster."
Pros: "People in my row."
Pros: "Standard no frills airline"
Cons: "No room for overhead bags near my seat. I paid $25 to sit up front and $35 for a carry on. I paid extra with the goal of deplaining first. Crew refused to allow me to stow the bags in the front bin, had to place it 10 rows back. If I didn’t run to my gags as soon as Wen landed would have been the last to deplane. If allegiant is going to charge so much for carry on, they need to find a way so front passengers are not squeezed out like this."
Cons: "The ground crew got something stuck in the snow and we can't get off the plane because of that."
Pros: "No Delays All went smooth & arrived early!"
Pros: "New plane!"
Cons: "Boarded too early!"
Pros: "No hassle. No delays."
Cons: "Lands in South Terminal of Austin’s airport, meaning you have to shuttle 8 miles to get to main terminal or long term parking. Unbelievable! Very inconvenient..."
Cons: "All of the hidden fees. I was initially charged more than $200 over the price I was quoted on Kayak.com and then had to pay an extra $45 to bring 1 carry-on each. I do not plan to use Kayak.com again for these reasons and will not recommend this site to anyone"
Pros: "I arrived safely Tommy Destination"
Cons: "It was so hot boarding and unloading. There was no air. Staff was curt and not very friendly as of assistance."
Cons: "Flight was delayed almost 3 hours and the plane itself was noisy."
Pros: "Boarding was quick and staff was pleasant, Flight was shorter than expected"
Cons: "Bag was damaged during flight"
Cons: "Four hour delay and charging for on flight drinks including water"
Pros: "Seats were clean and nice"
Cons: "One crew member clearly is a disgruntled employee. It also should be against the law not to provide water without payment."
Cons: "Literally had to pay for every little thing that is usually included in other airline tickets."
Pros: "The price and the nonstop flight."
Cons: "6+ hour delays Plane looked to be in sad shape, paint peeling, looked bolted together from spare parts. Strange Air Conditioning issues mid-flight that turned the plane into a walk-in freezer. upon landing our entire flights bags were abandoned and there wasn't a single Allegiant representative in the airport to communicate with the airport baggage people. After 1.5 hour wait our bags were finally offloaded onto the baggage claim by an airport employee not normally tasked with the job. Allegiant was paged over and over with no response. I will NEVER fly Allegiant again."
Pros: "Very smooth ride and attentive friendly staff"
Cons: "Snacks were over charged."
Cons: "They overcharge for bags and their weight limit is only 40 pounds. They leave the desk and hour before take off which doesn't help people who are running late. They charge you to print out your boarding pass. They don't even send the boarding pass through email, you have to download the app. Overall horrible customer service. When call for customer service you can't even get a human representative. I missed my flight and they didn't even have another flight to to accommodate me to get to my destination and no one at the front desk to talk to."
Cons: "Not recliner seats"
Cons: "Delayed the flight for 7 and a half hours. They then tried to not refund my money"
Pros: "I was prepared for the worst and was pleasantly surprised on all counts. On-line booking easy, check in a breeze, boarding on time, reasonably comfortable flight, baggage no problem."
Cons: "Seats a bit flimsy."
Pros: "I didn't like anything about them"
Cons: "They made me pay 100 dollars for two bags that would of fit under the seat"
Pros: "Nothing about it at all"
Cons: "I didn't like the turbalance on the plane I didn't like the service check in line Need more people helping in the airport"
Pros: "friendly crew clean plane, speedy service"
Cons: "Flight was delayed an hour for "paperwork". Can't be helped by the crew, but an administrative errors are just as bad."
Pros: "Some of the crew was VERY rude. I was uncomfortable and will never fly through them again."
I want my money back; You did not deliver me to my destination because of the flight delay, and I will lose a lot as a result. If you don't pay me back, I'll go to court
Cons: "If flights was on time I would not have to miss connecting flight in Dulles I had to stay for 22 hours in Indianapolis to be rerouted"
Pros: "The crew went out of their way to ensure the comfort of passengers."
Cons: "No complaints"
Pros: "In flight entertainment is provided through a screen in front of your seat. There are many different channels to browse."
Pros: "Nothing, worst experience I’ve ever had traveling. Up for nearly 2 days and with no help from the local airport staff."
Cons: "Everything, no customer service whatsoever"
Cons: "The booking process for a ticket is not very user friendly and confusing it was the first and last time to use your"Services" for me Can't change it anymore And it was not even a Lufthansa flight carried out by United Airlines Die"
Pros: "On time arrival"
Cons: "No in-flight service"
Cons: "Didn’t get bags transferred from United flight from Washington DC to the flight from Munchen to Athens. We made it to gate just in time. Bags did not. Maybe there is some way to increase layover time On this international flight. Thanks"
Pros: "Accurate information"
Cons: "Nothing . It was ok"
Pros: "Crew was outstanding . Boarding was easy. Ahead of schedule arrival"
Cons: "Return to terminal required a bus and then off loading like cattle for sale. Came in through maintenance area. One hour from landing to baggage claim. Terrible!"
Cons: "Excellent flight nice ground and flight crew"
Cons: "The tickets we purchased should have taken us from Indianapolis to San Diego with a 2 hour-ish layover in San Francisco. Instead, we got changed to Indianapolis to San Diego with a 15 minute layover in Chicago. Our plane landed in Chicago 20 minutes early, but then we sat out on the runway for 45 minutes waiting for a gate despite being able to see 3 or 4 open gates from our window. We didn't get to deplane until after our connecting flight was already boarding and both my fiance and I had to use the restroom really bad. Needless to say we had to literally run to catch our connecting flight."
Pros: "How the crew approach to me and my wife"
Pros: "New plane with United. There was actually space to put my personal under the seat. Good free in-flight entertainment options."
Pros: "Everything went well"
Pros: "The flight was short."
Cons: "Felt cramped and"
Pros: "Service was excellent and was on time"
Pros: "Everyone was pleasant and concerned about my comfort. Great people!"
Pros: "The staff all the way through were awesome. Facilities were clean and as expected."
Cons: "Policies about ultra economy tickets sucked. I'm certain I was warned multiple times in the fine print about the hazards of buying a cheap ticket. The fact I was forced to spend money to check a bag and given undo stress about whether or not I'd get bumped because you're not allowed advanced check-in or guaranteed seats with basic economy ticket is not right. Seems the price should simply be the cost to guarantee a basic flight (two carry-on's, guaranteed seat assignment, advanced check-in) so folks can opt out and go for a cheaper ticket on another airline that offer a cheaper fare for the above mentioned guaranteed basic flight options. Felt like a bait and switch."
Pros: "Ability to move me on the flight swiftly."
Cons: "Layover was minimal backseat of short time from one flight to next terminal."
Pros: "The crew was incredibly nice, and the plane was very clean."
Pros: "easy boarding nice roomy uncrowded plane"
Pros: "The flight staff"
Cons: "Not telling us the delays in time"
Pros: "Delayed because of weather maintenance and people"
Cons: "Tiny aisle, hard seats"
Pros: "We left on time, and arrived early."
Cons: "No down side."
Cons: "All of it. Pretty much everything."
Pros: "Movies on personal device"
Cons: "Surrounded by noisy babies"
Pros: "Even though I was on connecting flights and weather sounded like it might interfere, that was not the case. Each flight went smoothly and easily. It was a fantastic travel day."
Pros: "The flight was smooth. Boarding went past fast. Flight attendance was great."
Cons: "The seats were a little small."
Pros: "Thank you for a job well done!"
Pros: "4 hours late leaving bc they were waiting on a plane."
Cons: "I was not given an opportunity to select a seat online. Had to call back in to do do thst."
Pros: "The Indianapolis airport"
Cons: "The plane is too small, I'm 6 foot 4 inches tall and there no leg room, my leg was raising the middle arm rest, I apologized to the guy next to me...he was cool about it. The plane does not absorb turbulence very well. That plane is to small for a flight that is a little over 2 hours"
Cons: "Flight was delayed to 4 hours now I'm rushing all over to get to my connecting flights"
Pros: "Flight was ontime and crew was very curtious and professional."
Cons: "One thing I would say that snacks was not good at all. Wasn't able to eat. Should change the snack item."
Pros: "Nothing terrible I've had better!"
Pros: "Clean flight, boarding went smoothly, everything on time."
Pros: "The crew is kind"
Cons: "UA flights always get delayed and this time I failed to catch my connecting flight to London. I was rescheduled to the flight in the morning of the second day. And when we were heading for London half way, the pilot said some sensors stopped working and we had to come back to Dulles. To be honest, I will never take UA flights anymore, it is just TERRIBLE!"
Pros: "On the way to Chicago I was pleased with the staff."
Cons: "I knew I had a layover in Chicago but what I didn't know was that I would have to sit on a plane for over an hour with no air conditioning. It was incredibly hot and because of this I missed my flight to LA which took off earlier than my ticket said."
Pros: "Loading was quick and easy with smiles and greetings from hostesses"
Cons: "No drink service on either flight, dumped on jetway and had to take bus to a gate and then navigate to our new gate. This made short layover time even shorter. I flew United down there and had drink service for that led of flight with them."
Pros: "Courteous and friendly employees..helpful"
Pros: "Very helpful and attentive from start to finish"
Cons: "Small seats I'm not obease but I am thick I was a lil cramped"
Pros: "No problems"
Cons: "Little bumpy but bad weather"
Cons: "Rough landing, baggage got lost both times ive flown with united and still had to pay after being late over 2 days."
Pros: "My seat, I paid extra and had seat with more leg room"
Frontier you really should evaluate your business and how you treat customers who’s spending there money on your business where not obligated remember that just like how frontier is a million dollar company you can lose as well don’t be too greedy
Pros: "Quick 3 hour flight, easy onboarding. Flight crew was nice and helpful."
Cons: "The seats are really cramped, the trays are really small. Window visibility was low due to the size and angle the windows sit on the wall. A lot of turbulence during majority of the flight."
Pros: "Best pilot I have ever flown with"
Cons: "Baggage check was never on time and seats were dirty and don’t recline. It was the 15 minute long advertisement for a credit card coming through speakers so loud my ears were ringing that convinced me to never use Frontier again."
Pros: "The flight crew was by far the most entertaining I have ever experienced."
Cons: "Free in flight snacks."
Pros: "Nothing good"
Cons: "Frontier cancelled flight without notifying us. ( for no apparent reason. Not weather or mechanical) No more flights on the same day. Totally lost our money never flying with them again"
Pros: "Nice, roomy plane, on time flight"
Cons: "No free drinks or snack"
Pros: "The cree"
Cons: "Very friendly"
Cons: "after typing in my contact information correct, it made it to frontier incorrect. I was UNABLE to resolve online, as when trying to fix my name that the Kayak API messed up (appended first+middle name) it wanted me to pay $1,000+ dollars because it acted like I was transferring my tickets. It took FOREVER to get to a person to fix this over the phone. This is the day and age everyone wants to send you through every possible automated prompt before getting a real person. The flight itself was fine, getting to be able to get on it was a giant pain."
Pros: "Nonstop flight."
Cons: "Delay so late arrival."
Cons: "We had all sorts of issues with this trip. I booked flights months in advance because I liked the flight times and the fact they offered a direct flight. I was then contacted by the airline to say that they had to change the flight times, which unfortunately no longer worked for our trip as we were leaving on a cruise… Both the departing and returning flights were affected. This caused us to have to stay an extra night in Orlando as the flight was too early for us to be able to depart our cruise ship and get to the airport. They did offer us $50 vouchers per passenger for the inconvenience but that did not nearly cover the cost of the hotel or transportation that was needed. Boarding for our departing flight seemed fine. We arrived at the airport an hour and a half before our flight with no issues. However when we arrived in Orlando the airline had lost all five of our suitcases containing everything we needed for our week long cruise that was departing the next day. The airline could not tell us what happened to the bags or where they were, or when they would arrive. We were forced to spend our extra day in Orlando shopping and replacing clothing items and swimsuits for the cruise. It was a huge pain and inconvenience and put a huge damper on our trip. They did offer a reimbursement amount per passenger per day that we were without luggage but I have a little confidence that I will ever see this money. The lady in the baggage office was as helpful as could be but it was clear that this happens far too often. I also did not like how you are nickel and dimed for everything on this airline… You have to purchase seats to ensure your family will get to sit together, pay a higher amount for checked baggage than other airlines, pay for carry-on bags ( in retrospect I should have done this since they lost our checked bags) and you have to pay for any drinks (including soda or juice) and snacks while in flight. This was our first time flying frontier airlines and the whole experience was a major turn off."
Pros: "Smooth taking off and landing"
Cons: "They ladys didn't check well when taking off, seats were layed back ...two in front of me. Didn't like how we had to pay for a drink, the paying almost for one suitcase was a sad face . Probably wouldnt use frontier again"
Pros: "When I told people I was taking Frontier, they scoffed, rolled their eyes, and joked that I'd have to pay to use the bathroom. Well, it wasn't THAT bad. In fact, I got an assigned seat (in contrast to Southwest). Plane was fairly new, and the seat wasn't too small (then again, not super big). One flight attendant tried to make the atmosphere festive since we were going to Vegas and some people got absolutely shit-faced on the flight. I thought this was kind of cool, but I'm sure some people were annoyed since the drunks got VERY loud. For the price, I would definitely go to Vegas from Indy on Frontier again."
Cons: "1. The guy in charge of the check-in area yelled at one of his employees and humiliated her in front of me. Super awkward. 2. They really do charge for water. OK, I can see charging for a Coke, but water? I thought there was a law saying airlines HAD to provide water on request for health reasons. Then again, I had a huge water bottle from home, so why am I bitching?!"
Cons: "I cancelled my flight a week before the time of departure they said that it'll cost me $99 to cancel the flight and $86.45 was supposed to be refunded. the lady told me it will take 7 to 10 business days when I called 3 days later on the 10th day I called and the gentleman told me that I don't get a refund I get a credit of the $86.45 that I can use to October 7th to use on any flight. My problem with that is I don't fly often and I had to cancel that due to my job. I feel that if I cancel a flight way in advance before the flight is being departed I should be able to get my refund back I'm sorry to say it is but I would never use this airline company again because if I knew that the first time. I wouldn't have done it. Oh I also found out because I keep getting updates from kayak of the flight that the flight was supposed to been I believe was 8:30 p.m. but due to rain it didn't leave Philadelphia Pennsylvania until around 11:45 p.m. so I'm kind of glad now I didn't go because my family member who I was going to visit would have been very upset because they had to stay up an extra 4 hours and they had to go to work the next morning."
Pros: "The crew was great. The pilot lightened the mood with humor and the announcements were useful ( weather, time zone changes, ETA etc... ). The plane was clean and the price was low."
Cons: "You have to pay forty dollars for a carry on and for any beverage or snack on the flight. There was confusion about the seats as we boarded, which we did by zones, but still had aisle traffic which defeated the purpose. My connection was moved to another gate and they failed to announce it ( yes it was on the screen, but I don't travel that often and was lucky to notice it just as we were boarding... luckily just a few minutes walk away ). The plane offers no entertainment at all ( which is fine for me, but worth knowing... bring a dvd player or something for long trips )."
Cons: "another delay, not as bad"
Pros: "Staff was polite onboard. The price was pretty amazing for such a last minute flight, even after paying for the extras here and there. On my return flight there were no delays and the crew even got us in 45 mins early. Outbound flight was very delayed but they took accountability and offered a voucher."
Cons: "Staff at the kiosk desk they were snippy and short. A lady and her son were waiting in line and never even acknowledged. Flight was not even on the screen at the airport, and once a monitor showed the flight it didn't indicate it was late. Pay for choosing a seat, bucket seats that don't recline, pay for you to have a bag, pay for water... feels like gimmicks to charge more because they offer such low fares. Also, Frontier is notorious for delays which can interfere with plans and was experienced on outgoing flight."
Cons: "Flight was canceled due to "maintenance issues". Agent was not empathetic at all. When asked when or if the flight was going to leave...she said don't know. I said so you're basically saying it could be midnight before you might have an answer...she said basically yes. and to top it off there was no agents behind the ticketing desk to assist with refunds. We were able to get our money back by having to call Frontier directly. Lourde was very helpful, but the Frontier agents at charlotte douglas were no help at all. Will never fly Frontier!"
Pros: "Nothing atm, still waiting for my refund."
Cons: "Flight delayed, which as a rational person I can understand. What I do not find acceptable in the slightest is the dragging everyone along like the flight was going to happen. Could have gotten some sleep after a long day of travel, instead spent the night in an airport for NO REASON. Even got to sit on a plane for over an hour for nothing. Please, work on your communication. If you don't have staff, tell us, at least I could have rebooked my trip, or at the very least decided to wait until you had a staffed flight the next morning. Unless I see good changes at Frontier, I'm sorry but I will not be using them any longer."
Pros: "Good fare"
Cons: "baggage prices"
Pros: "It was cheaper than all the other flight, and I got when I needed to be."
Cons: "As usual, uncomfortable seats, no entertainment, crowded as all hell."
Cons: "The flight was delayed for 6.5 hours. At one point we actually boarded the plane, only to sit there for an hour, and the be told they couldn't locate the Capitan. We then had to deboard, and "hope" they were going to find a flight crew for us. Got a refund and flew United. I will never waste my time on Frontier again."
Pros: "Nothing at all."
Cons: "If you want to get stranded, fly Frontier."
Cons: "Flight cancelled. No other flights offered & unhelpful/unfriendly ticket taker. Choice words will never use again."
Pros: "The crew was welcoming."
Cons: "The fees were excessive! I flew American the week before with no fee for a carry-on. $40.00 was a shock. I bought my tickets through Kayak, and was not given a chance to choose a seat after the purchase (not true with American). When I remembered that I did not have a seat, I had to pay another fee of $13.00. I usually would not mind that there was NO service, not even water, but, again, this flight was so close to another that it was impossible not to compare. I will not be flying with Frontier again."
Pros: "Flight was reasonably priced. Flight options were great"
Cons: "Rates are misleading. Once you add in the higher baggage fee, the seat fees (no free seats), the flight is priced the same if not higher than other airlines but the real difference is in all of this is customer service. The lead flight attendant on the my flight was extremely rude and unresponsive. My mother had a wheelchair assist her to the gate for our departing flight in Orlando. This was arranged by the ticket counter. Apparently, Frontier screwed up and did not arrange for a wheelchair to meet us at the gate in Charlotte. When we mentioned this to the lead flight attendant, he said we would need to go and find one ourselves. I asked if he could call the gate and asked them to bring one so I wouldn't have to leave my elderly mother, he said, "no". I asked again and explained that I didn't want to leave my mother. This time he rolled his eyes at me and said, it wasn't his problem. Really? This is precisely the reason I will not take Frontier again. Please look into training your people better or your hiring process. Cheap flight do not address this issue."
Pros: "Price of the flight."
Cons: "The temperature in the cabin was very uncomfortable. The seats are way too tiny, and I am not a large person.The flight crew played with the lighting too much. This was annoying since it was a red eye flight. The website is not user friendly. I thought I had reserved a seat but that was not the case when I got to the airport. I will probably stop flying with this airline even though I have flown with them many times in the past."
Cons: "The seats don't fit anyone over 6 foot and I'm 6 foot 3 inches. The head rests at that angle cause your head to lean back at an angle so steep that it takes all of 5 minutes to develop a pain and have to lean forward. There is also not enough leg room for people with above an 30 inch inseam to sit comfortably. There was a delay in the maintenance, the fuel truck, the baggage truck, and the departure. Once at the arrival gate, they were not prepared to guide the plane into the gate which caused more delays. I also found the sarcastic attitude of the flight attendants doing the safety speech unprofessional and made Frontier look like the sub par airline that its okay being. No trust in comfort, time deadlines, or customer service. You will get a cheap flight, not really if you have a carryon or want to pich your seat, at an odd time, with a bunch of people doing the same thing your doing."
Pros: "I liked the price!"
Cons: "The seats were very uncomfortable, no leg room and they didn't recline."
Pros: "Boarding was fast and orderly"
Cons: "First off I didn't realize that you had to pay $30 for a carry-on(this is not a mistake). Second I didn't realize that when you buy a ticket that it doesn't include any seat, and that you have to actually pay a fee to get a seat. Which is an additional $16 at the cheapest. Finally the plane was really old, and the seats were extremely uncomfortable with almost no padding at all. I would be able to put up with the uncomfortable conditions if I was actually saving money, but after paying for a seat and a carry-on, it was the same or more than other carriers."
Pros: "I made it home in one piece"
Cons: "Frontier is overpriced, has terrible customer service, is always late, and has the most uncomfortable seats I've ever experienced."
Pros: "The only positive is that I actually did make it to my destination and back."
Cons: "I have never flown Frontier before, and I never will again. First off, I always travel light and never check bags. This usually means I can check in via the kiosk right away with flights, but this was NOT the case with Frontier. For some unknown reason, I had to check in with the desk agent. There was a line. A LONG line. Not only that, but there actually weren't any desk agents, as they don't show up until 2 hours prior to the flight. It took over an hour to accomplish a task which usually takes less than a minute, and due to the long line I barely made it to my flight, despite showing up at the airport 2 and half hours early. Flight #1 - Like I said, I have never flown Frontier. I didn't know it was possible to make an airplane so uncomfortable. I understand it is a budget airline, but there are ZERO comforts. The seats are grey plastic, completely rigid and with no tilt. They are crammed together so close that finding any sort of sleeping position is nearly impossible. The fact that you have to pay an extra $30 for ONE carry on and then pay for ANY sort of drink/snack equates to actually paying about the same for a flight with another airline. Want to check an item? You're actually paying MORE than you wold with another airline. Flight #2 - Took off over an hour and half LATE because the system was down. The gate agents literally read off EVERY NAME one by one, over 200 people, to check them in and get them on the plane. They also filled the plane from back to front, which is proven to be the SLOWEST way to board passengers on a plane. Flight #3 - This was an early flight. 6am. I woke up with an email alert from Frontier saying that the flight was delayed until 7:30. Understandably, I was upset. This would cause me to miss my connecting flight. Luckily, I decided to go the airport anyway instead of getting another hour of sleep. Good thing too, because the flight was in fact NOT delayed. If I had heeded the alert email, I would have missed my flight for being late. Flight #4 - This flight, on the other hand, WAS delayed. 2 hours. The gate was changed 3 times and another aircraft had to be found due to malfunctions with the first. Honestly, I don't understand how Frontier is still in business. Worst travel experience of my life. I will never fly Frontier again and I have already started telling all of my friends not to use their services. -Adam"
Cons: "Every time we fly with Frontier we are always delayed for hours. My husband did not even want to fly with Frontier but i told him this time may be different but I was wrong. Flight was suppose to leave at 9pm we didnt leave until close to 12am. Also, I am pregnant so I was so looking forward to arriving on time and getting food and into bed. (restaurants close at 8 at the Indianapolis airport) Very disappointing will be the last time we fly Frontier."
Cons: "You really need to explain what a carry on bag is, before people pay for a computer bag."
Pros: "On time. Staff."
Cons: "Seats coming back were not as comfortable."
Pros: "I have never had a flight delayed because an inbound flight with passengers for my flight was late. Usually the flight leaves on time regardless. I have run to connecting flights and missed them because the door closed per schedule."
Pros: "I enjoyed the flight attendant. Extremely helpful!! I wasn't assigned a seat and she helped me get one that I had enough room."
Cons: "I didn't like the comfort... As in 0 comfortability. Not sure why since this is 2016. I don't the seats reclined at all. The arm piece that divides the seats would stay up."
Pros: "I was very impressed by the fact that military get 100 lbs of free check baggage. I was moving a considerable amount of gear and this save me from a ton of fees."
Cons: "Comfort is what you sacrifice flying economy with frontier. By no means was the flight terrible, but the seats do not recline and the tray tables looked small and cheap. Additionally this is no in flight entertainment of any kind to include wifi."
Pros: "Crew was friendly and helpful"
Cons: "Seating brings new low to airline comfort. At average height I still felt boxed in to rigid uncomfortable seating. In a market where check in bags and choosing seats are sadly common fees, paying an outrageous $40 for a carry on bag is a new low in customer service offered."
Pros: "The color of their uniforms were very nice and professional. The animal themed planes were fun as well!"
Cons: "Poor customer service. We got to the airport 3 hours ahead of time and it took well over an hour for them to check in baggage (keep in mind we checked in our bags online and there were only 8 people in front of us) we made it to our gate 30min ahead of time. It was terrible. Tried to be kind to the staff but they were not having it. Very inconsiderate of others and doing their job in a timely fashion. They also lost my luggage. Since the airline is so cheep they don't keep staff on hand to handle issues after the flight lands. No desk to report to, no phone number to call; as if you never even flown with them. It was very alarming as I had important clothing for an interview, medicine, and other personal items that would not easily be replaced. Never flying frontier again."
Pros: "The room between seats in the cabin."
Cons: "Our flight was delayed 2 1/2 hrs. We were told we would be updated every 15 min. Not! Finally a plane was coming from 2 terminals away. It took over 45 min to get to our gate, with no updates every 15 min. Emails updating our flight status reached us as we were on board the airplane. Not helpful. We reached home at midnight when we had planned to be there by 9pm, in order to shop before Sunday. Even though we weren't in a time crunch to arrive, my time is obviously not valued by this airline. I will make every effort to NOT fly this airline in the future."
Pros: "The staff and crew were very professional"
Cons: "No dislikes. We were delayed taking off but such is life on a red eye flight."
Pros: "Nice people at counter in Indianapolis"
Cons: "Flight delayed in Indianapolis.....also didn't like the bait and switch of charging for carry on luggage......up front looked like cheapest available......but these comparisons didn't account for luggage fees"
Pros: "Price!!!!!! On time too."
Cons: "I think you should inform passengers that they will have to pay for carry on bags. But, with that said, the entire experience was still cheaper than any other carrier."
Pros: "All my Frontier flights were on time or early. Keep it up! Thank you! Flight attendants were all very friendly and polite."
Cons: "What entertainment? What comfort? Your planes are ridiculously uncomfortable. It's almost like they were designed distinctly for DISCOMFORT. I am a small person, and it doesn't take much for me to be comfortable in a seat. I feel sorry for ANYONE who has to sit in these seats, especially larger sized or those with chronic pain or disability. The arm rests are like daggers, almost no space in the seat pocket, and the tray "table?" You're kidding us with this, right? I will not purchase a ticket for a flight on Frontier that is longer than 3 hours. There is no way my body could take that. Hate the "a-la-carte" business. Give us a complimentary beverage - at least. Come on! I can see making us pay for overhead baggage - you'll squeeze every last penny out of that one, but making people pay to choose a regular seat? I think that's excessive greed."
Cons: "Frontier staff, beginning with check-in were unprofessional, unfriendly and not customer focused. Our flight was late and there was very little communication as to why. It turns out that the lock on the lavatory door was broken so they had to duck tape it shut. A woman fainted as she was boarding the plane --- the paramedics were called. No announcement was made about the situation and passengers continued to board, stepping over this poor woman laying on the ground. The seats on the plane were incredibly uncomfortable and the crew unfriendly."
Cons: "Co-pilot was late arriving to airport....caught in traffic he said....his carelessness made all the passengers and rest of crew 45 minutes late getting into Charlotte, obviously making some miss connecting flights. Absurd."
Pros: "Crew was fine and patient."
Cons: "March trip to Orlando should consider types of travelers - families with small kids. Flight delayed over 2 hours, baggage pickup took an hour. Kids over tired. Argument between grandmother with small kids on couple without kids occurred while waiting to deplane. Seems like flight priority should be altered. Had to wait on flight from Denver? I am sure that flight did not have nearly as many small children on that flight. Early flight to Orlando would make more sense to me. Why an hour for baggage? Due to delay, several of us lost our rental car reservations in Orlando."
Pros: "Ground crew missed rehearsal dinner to stay with us 6hrs"
Cons: "No heads up. Checked in 1.45hrs early & they new we were delayed but didn't say anything. Left 6 hrs late. Arrive at Disney with a 5 yr old at 1:00 am instead of 7:00 pm. If you would have been honest and proactive with Indianapolis we would have been fine. Better off to tweet your problem. Call=hold. Locals=in the dark. $15 food credit each is a good start. $100 each emailed so quickly is impressive but it's a credit to a bare bones airline that charges you for a water after their 6 hrs issue. Could have made snacks and non alc drinks free. NO NO NO. We had to pay another $11 for water, apple juice, food and GL of wine. SERIOUSLY. WANT TO MAKE IT RIGHT??? Missed several opportunities for "Little things that count". Give all $300 to one of us for a free ticket-we won't be flying with our grandson again. I will give you a chance to fix that. Not a threat a promise."
Pros: "Fare was reasonable. Crew was nice."
Cons: "Seats on plane not designed to recline!"