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All.

That it didn’t crash

It was very delayed and then the luggage still hasn’t come out

Overall the service was good.

ANA flight attendants were not very well versed in the English language. Very hard to communicate our needs.

The cabin crew was great in services

Priority not thought

Take off on time, arrived early, pleasant flight attendant

Had to sit on tarmac after arriving early

Cabin was too hot since the very beginning. Even in first class.

First time back in about 15 years and what an improvement. Customer service is important to Delta and it shows.

WiFi didn't work for me at first.

Love delta’s Customer service!

Was wearing shorts and flip flops and the A/C was on full blast which is at the bottom on the side so my feet and legs were freezing the entire flight!

Everything, the crew was outstanding. I haven't flew with all airlines but Koren Air was so good that I don't want to fly with any other airline, all ways Koren Air from here on out.

The second meal wasn't the greatest but I think it was me not the food.

comfortable seats

The crew was great. The technology is great. I enjoyed the movies.

I wish I had more water.

The flight attendants are attentive and know how to anticipate your needs. I used to travel from New York to Korea then the Philippines, and I choose to fly Korean Air. In my opinion, their service crew improved a lot Including their food.

The personal entertainment is always great on United

This was a comedy of errors of United being terrible at their own airport. The first plane essentially had a check engine light that they couldn’t figure out. Finally got us a second plane but then got delayed because they couldn’t get catering to come service the plane. The food on the plane looked like it has sat outside for hours. The oils in the hummus and bruschetta has seperated. Good try United but if you can’t get it right at your base how do you expect to get it right anywhere else.

Flight was on time and we arrived earlier than scheduled time

I only had an hour to catch this flight because my flight from Vienna to Chicago was half hour late to park at the gate, and was scrambling in the busy O'Hare airport to go through passport check, customs, catching the train to go from Terminal 5 to 2, passing through security (YET AGAIN!!!) and running to my gate They didn't even offer some water Took longer than usual to get our luggage

Friendly crew Friendly Gate Staff Super fast boarding

Seats were tight Overpriced upsell for “preferred” seating

Liked that they provided a blanket.

The wifi entertainment did not function for the entire flight.

The flight attendant and staff was extremely nice and accommodating. Japan airport is updated with excellent facility and flight transferring was easy.

The fact that my father was diagnosed with Cancer and they wouldn’t refund our 1300.00 for round trip tickets to the Philippines which is our vacation home. The airline required documentation from my fathers doc which I provided. He was not going anywhere for at least a year (radiation and chemo) and the denied even credit.I was able to get my parents tickets refunded by a different airline. NEVER Again. my father passed 8/12/2018. Our trip was scheduled for 9/13/2018. Very disappointing.see

Staff and service good

777-300 plane business class very old and tired

Tickets were in the wrong name and the company that issued them refused to fix the problem. I ended up buying a second ticket directly from the airlines.

Relatively comfortable plane, great movies (I watched four!), good timing between meals/snacks.

These planes are always SO cramped. We paid to be in the section with 9 seats across instead of 10 which was worth it but wish that they would just give everyone slightly more space - seems humane for such long flights! The group boarding on these huge planes always seems chaotic. Also it seems like it would honestly make more sense to start at the back and move forward. Would have less waiting for people in front of you to get settled. Wish the last snack had a piece of fruit or something with a bit more healthy aspect.

Our flight attendant was delightful. Nothing special with a flight, as long as its was on time.

The crew members had a good attitude, pilot in particular

Two cancelled flights, a dozen delays, and 14 hours of travel later I finally had to rent a car and drive home.

Haven’t gotten on it yet as I am stuck in DFW

The flight was on time both ends. The crew and service was good. The seats were comfortable. The food was good.

Who the heck decided to put shoulder strap seat belts into the planes???? Major fail. These are highly uncomfortable and a stupid addition. I can’t imagine you have the data to support this addition being meaningful. Fail! Fail! Fail!!!!!

New planes

Entertainment selection, regular food and beverages

Great !

On time flights

All was good

The seats in business class were very good and the staff was also very good.

I've flown to Korea many times and this was the most turbulence I've ever had. The choice of moves wasn't good.

It was cancelled. There was no proactive communication from Kayak or Asiana about the situation. We had to cancel and rebook ourselves.

on-plane service is good

back-office support is very poor. for example their online flight info system is faulty, they cannot figure out the date the plane arrives! mo kidding.

Friendly, professional crew.

Bit of turbulence, but hey that's what happens when you fly.

Extra leg room was great

Entertainment system was flickering

First time back in about 15 years and what an improvement. Customer service is important to Delta and it shows.

WiFi didn't work for me at first.

Cabin was too hot since the very beginning. Even in first class.

Crew was kind and responsive.

Older plane so seats were very crammed. My screen was not calibrated correctly so I couldn’t rewind or pause movies. No charging option for phone. WiFi was spotty.

Great crew and comfort for economy class.

Food could be better

The cabin crew was great in services

Priority not thought

Clean plane, comfy seats and great staff

Everything was good didn’t hate anything

Nothing

After they told about change my flight to Asiana I finally agreed but I had to walk by myself to Asiana, ANA couldnt at least to make the changes to avoid me long time to stand in line by asiana airlines. I would never recomend ANA

the crew was great!

The plane was very dirty

On time. Efficient on and off plane. Didn’t hassle me about my carry on.

Great service from crew

Good but too little

Crazy cold all flight long, made me even waking up. They should have served gloves and hats.

comfortable seats

crew and movives

food was so so.

The seat were not very comfortable.

I will definitely be a return customer.

I wish all long haul flights were like this. Very clean and well maintained cabin space, good quality food, very attentive, helpful and polite cabin crew. Never thought I’d be able to say this, but the 14 hour flight with two young children in economy was a really enjoyable experience with JAL!

Really no complaints

Tickets were in the wrong name and the company that issued them refused to fix the problem. I ended up buying a second ticket directly from the airlines.

Flight experience in JAL is excellent.

No complain

Our flight attendant was delightful. Nothing special with a flight, as long as its was on time.

I took two connecting flights on American Airlines between Los Angeles and Lisbon period on the website American claims to have charging and or electrical ports in every row. There were none on either flight. To make matters worse, when my tablet and phone batteries both died before the end of the first flight, there was no inflight entertainment, other than 1 ridiculous thing available, on either flight. American has switched to BYOD for entertainment, but forgot to provide a way to charge our own devices. Incredibly stupid.

On top of that, one of the flight attendants on the Philadelphia to Lisbon run was a hella snarky guy with a bad attitude all the way through. I would be surprised if I am the first person to complain about him.

I liked the fact that, my flight was miraculously on time leaving salt lake city

I don’t like, however, the fact that 3 of the last 5 times I’ve flown American round trip midland tx to Salt Lake City I have missed my connecting flight on the way back due to no fault of my own. I have flown this trip once a month for the past six months and have to do it two more times before December. American sucks

Fast

The Delta service desk was great! We wanted to get an earlier flight home and the Delta Rep got us on standby quickly and with a smile.

Some chaos getting on the flight. The area they have set up for the different sections to wait before getting called weren't marked very well so everyone was bunched up and confused. Once they started calling the sections it was fine. Not sure why they even had the marked areas.

Charging stations, roomy seats

One attendant was a bit snarky.

Crew was kind and responsive.

Older plane so seats were very crammed. My screen was not calibrated correctly so I couldn’t rewind or pause movies. No charging option for phone. WiFi was spotty.

First time back in about 15 years and what an improvement. Customer service is important to Delta and it shows.

WiFi didn't work for me at first.

The flight attendants are attentive and know how to anticipate your needs. I used to travel from New York to Korea then the Philippines, and I choose to fly Korean Air. In my opinion, their service crew improved a lot Including their food.

crew and movives

food was so so.

Such good service with Korean Airlines. We even got a free upgrade to exit row seats just by getting to the airport a little early.

Overnight flight is brutal. But that can't be helped.

The crew was great. The technology is great. I enjoyed the movies.

I wish I had more water.

the crew was great!

The plane was very dirty

Great service from crew

Good but too little

Crazy cold all flight long, made me even waking up. They should have served gloves and hats.

Flight was on time and we arrived earlier than scheduled time

I only had an hour to catch this flight because my flight from Vienna to Chicago was half hour late to park at the gate, and was scrambling in the busy O'Hare airport to go through passport check, customs, catching the train to go from Terminal 5 to 2, passing through security (YET AGAIN!!!) and running to my gate They didn't even offer some water Took longer than usual to get our luggage

Staff Many empty seats

Clean plane, comfy seats and great staff

Everything was good didn’t hate anything

Nothing

After they told about change my flight to Asiana I finally agreed but I had to walk by myself to Asiana, ANA couldnt at least to make the changes to avoid me long time to stand in line by asiana airlines. I would never recomend ANA

Great crew and comfort for economy class.

Food could be better