highly recommend for trip to japan only reason why i gave good not excellent is because their selection of movies and tv shows in English is more limited .
We asked for Hindu vegetarian meal in advance and the quality of the food was horrendous. Never flying JAL again!
Overall a great experience. One complain was the vegetarian food that my wife had which was mostly boiled vegetables with not much flavor.
Very accommodating and kind airline crews. The plane is also big which makes the passengers more comfortable and relax
I actually didn’t make it onto the flight. I spent quite a few hours trying to rebook the flight just to get screwed out of $5000. Fun!
We booked business class round trip from Delhi to San Diego and back. On our last leg from Bangalore to Delhi we were down graded to economy class which was big disappointment other than that everything was great.
Had an incident with a stewardess who insisted that I take a seat. I informed her that I came to use the restroom and to have some water. After using the restroom, I wanted to stretch my legs out a little cuz my knees were aching from sitting. I understood her concern for my concern and the potential turbulence (she said she knows this route and the turbulence and safety is not to be taken lightly) but I felt that her mood, tone, demeanor, and a lack of compassion for the pain in my knees were not the proper way to address a customer or anyone for that matter. This left a bitter taste in my mouth. It was her lack of professionalism that surprised me.
we have requested for hindu veg. meal during booking. but served meal was of very poor qualty and taste. they can get such meal from 5 star Indian restaurant at Vancouver/ tokyo/ Bangalore.pure hindu veg meal and no AVML
It was good but need mor amenities for toiletries and entertainment
Extremely poor at handling baggage. I had oversized golf bag and JAL would not recheck in Boston. Had to haul by myself to Jet Blue. Both JAL and Jet Blue claimed I had overweight bag. Had to adjust baggage several times. Will avoid JAL in future and I always avoid Jet Blue when I can. QATAR always superior.
Terrible. Delayed 7 hours, and cancelled the flight, leaving me stranded and out of pocket $500 for an alternative last minute flight
Was on time until within 1 hour of flight-how does that happen? Staff very friendly.
the delay for 3 hours was understandable due to weather conditions but the flight should’ve provided some on flight compensations or at least provide more food.
Weather delay in Chicago?. No sense of urgency to make connection in Chicago for our connecting flight that wasn't delayed. Connection was missed.
Our flight was understandably diverted to a small regional airport in Laramie, Wyoming due to weather conditions, which I fully recognize and appreciate. However, the low rating stems from the experience that followed: passengers remained on board for over an hour without the option to deplane and stretch, despite the aircraft being stationary. Although the pilot opened the cabin door, only he was permitted to exit. Meanwhile, passengers grew increasingly uncomfortable as warm summer air entered the cabin through the open door, and being in the second row meant we were impacted immediately. While the flight attendants made efforts to keep everyone at ease, I believe allowing passengers to deplane briefly, given the extended delay, would have significantly improved the overall experience.
I never flew. Flight was canceled. DIA worst airport in the country. Avoid at all costs.
I learned that seating towards the end of plane that a line forms for the restroom and people use your chair as a hand railing, bumping your seat consistently. I was seated in the aisle. I think that next time if I am towards the back row I would want to sit in the middle or window seat.
The best airline I have ever travel , really good customer service, attention and service !!
United could have one single once of customer service. No human United employee would help me with the invalid mileage plus number, they said I had to speak with the computer.
United sent me a mileage plus number last year but that number is invalid so I can’t use it to check into flights or collect mileage. There is human to speak about the problem, only computers who keep asking me if I am using the correct email. It’s so frustrating and I cannot resolve it.
Flight was delayed. Staff at the gate effectively and proactively communicated about the delay.
Very poor delay in dfw was really bad n long
Our flight was 1.5 hours delayed. There was no weather for the inbound flight, so I don't understand why. This meant a VERY late arrival and only a quick nap before my morning flight.
Because of rescheduling, they had to put me on a flight that didn't go through Dallas
It was very difficult to stretch my knee out and I am very short. I also had a torn tendon in my knee which made it extra uncomfortable anyways. My husband is 6'2" and I can't imagine him flying in that plane.
3 hour weather delay followed by 1 hour (and counting) maintenance delay. UGH!
Couldn’t get the door on the plane to close leading to a nearly 2 hour delay. But, hey at least they didn’t cancel the flight.
Flight was cancelled 3 hrs AFTER etd. Thetefore Missed connection from JFK to New Zealand . No accommodation provided… This cost ne aporox 1000 USD in extra expenses and turned whst should have been a 24 hr trip ftom Boston - New Zealand into a VERY expensive , late 70+ hr nightmare … Complete nonsense!!!
After we'd boarded , they canceled the flight. The crew didn't even know , we just all received text messages. Then after they deplaned us , AA was just like "too bad, go F your self, we sure ain't gonna help you"
The plane was broken so we had to change planes.
Not to out myself as both a child at heart and kind of a terrible person, but the Pokémon safety video was the first time I watched an airplane safety video in like a decade. It was ADORABLE!! A great way to encourage attention from young and old alike.
Both flights are delayed so I rate the whole experience as mediocre.
I booked my flight months ago, and checked-in online about 12 hours before the flight. I received an email confirmation of check-in. I had no subsequent communication from Air Canada after my original booking. After arriving at the airport three hours before the flight, as instructed, I waited 90 minutes for an agent to appear to check my bag. I was informed that my flight had been canceled many weeks before, and that flight was no longer being run!! I showed a copy of my check-in confirmation, but no explanation could be found. I was placed on standby for the next flight and the connection. Luckily, those flights were not full and I arrived at my destination. I double checked my email, but I received no update about the flight from Air Canada until the day of the flight.
I had a good experience. I liked being informed about the status of my luggage
Very bad service the way back we was on the way for r two days very bad condition and waiting for luggage till now
I was forcefully re-routed to another destination and was delayed a total of 8hours. I have still not received my bags, no one is taking responsibility. The agents at the airport lied to me that I will get to my destination same time as my previous flight where I was forcefully re-routed from.
Flight was delayed by 1.5hrs. Once inside, people had their small handbags on the storage. The crew (male guy) was not helpful in making some space in the storage. Instead, he asked few bags to be checked-in and it was not a great experience. No attempt to help but just followed the things with a straight face. People had their literally small bags and he wouldnt not move from one storage to another even if there was space and would not let us do i as well. Once flight was on, they ran out of Orange juice, really running out of orange juice when the temp were 32.degrees outside. didnt made the sense. Onasking for a extra snack, he made a face as if he was giving me out of his pocket. if the flight was delayed, there could have an attempt to provide something extra incase people did asked.
Seamless! Long but the seat back entertainment kept us all busy the whole time! Meals were excellent! Crew fantastic! Very attentive!
Our flight was canceled at the last minute. Someone on the flight said the exact same thing happened to her the day before. I will say they helped us book a flight on another airline so that we could still make our vacation with little delay.
United had no (zero) record of our flight. It took over an hour of us standing in line with surly employee while others waited to get resolved. I have never experienced such poor service and poor empathy.
