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Airports
Origin
Surabaya
$970
only
$970
Jakarta
$687
only
$687
Denpasar (Bali)
$709
only
$709
Destination
Los Angeles
$687
only
$687
Sat, Apr 28
CGK
LAX
50h 05m
Fri, May 11
LAX
CGK
30h 30m
Trip: 14 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 323 reviews
Overall
7.1
Boarding
7.2
Comfort
7.2
Crew
7.6
Entertainment
6.8
Food
6.9
XMN
HKG
Excellent 10.0

I liked the price of the trip and free hotel for long transit time.

Early arrival in Xiamen (5am) nothing open and no way to exchange money for taxi or food. Eventually found ATM that solved that problem. Wasn't dressed for or expecting the cold weather. Communications were a problem.

XMN
YVR
Excellent 10.0

We left 13 mins late but landed 45 mins earlyearly

SZX
SEA
Excellent 9.3

Kept me well hydrated, supplied tissues that helped me bear a long flight while sick. Early arrival appreciated. Fresh fruit was good.

Crew might have cleared away medications by mistake but they tried hard to find it, inquired all attendants and even looked through the trash. I missed the passing of of declaration forms twice while I was in the bathroom and when we landed the customs people directed me wrong so I had to wait a long time in line to get through customs without water which made me sicker and I had to go to the doctor.

SHA
SZX
Okay 5.0

I was very sick and contagious and asked for a single person hotel room for the night before a connecting flight. It was not accommodated. It would have cost extra 100-200 yuan. Then when we asked for the shuttle to the hotel, the security at the departures level meant we could not exit and be picked up. No one could arrange pick up at arrivals. Instead we paid for a taxi ourselves. Poor service and coordination, especially considering I could barely talk and just badly needed a rest.

XMN
LAX
Okay 4.0

u had to transfer ur luggages even though its the same airline. what a joke? u had to get through numerous security points to get through the airport what the hell?

Wed, Jun 6
CGK
LAX
20h 35m
Thu, Jul 19
LAX
CGK
22h 15m
Trip: 44 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 4294 reviews
Overall
7.1
Boarding
7.2
Comfort
7.0
Crew
7.5
Entertainment
6.8
Food
6.7
CAN
LAX
Okay 5.3

Crewmen at the luggage/bags scanning were very rude. Our flight from Manila to Guangzhou was delayed by an hour or so. With all the pressure we were already experiencing and rushing to get to our connecting flight, here comes these crewmen in charge of scanning our bags we're all shouting at us to rush. The delay was not the passengers fault.

CAN
BKK
Okay 5.6

My bag didn’t make it to the final destination. I was one of many people in the same situation who made the same journey originating in SF and ending in Bangkok. We had an almost 3 hour layover in Guangzhou, so I doubt that there wasn’t enough time to make the bag transfer.

LAX
CAN
Okay 5.3

Ko

CAN
HAN
Excellent 8.3

Ok

DPS
CAN
Okay 4.0

On time departure and arrival The inflight Crew were courteous

Food is inedible My issue with the boarding had to do with the poor decorum of the representatives at check in and those who helped assistance me to the gate.

Tue, May 29
CGK
LAX
25h 45m
Wed, Jun 20
LAX
CGK
41h 40m
Trip: 23 days
6.4GoodShow reviews
Overall 6.4 Good
Based on 3953 reviews
Overall
6.5
Boarding
6.7
Comfort
6.4
Crew
6.9
Entertainment
6.0
Food
6.0
PEK
SFO
Excellent 10.0

The flight attendants where excellent.

n/a

PEK
IAH
Excellent 8.0

Crews were polite and helpful

Food was edible but horrible! It makes me doubt this country’s 5000-year history of cuisines.

PEK
CKG
Mediocre 2.0

I had to stay at Beijing for overnight and took a flight the next day.

DEL
PEK
Good 7.3

overall it was good; crew was excellent, kept the plane, specially toilet clean throughout.

food selection for vegetarians better movie selection; english in TV documentaries.

PEK
IAD
Mediocre 2.0

The aircraft crew was polite

The connecting flight left me. Had to stay in China for a day. Mumbai airport didn't communicate with airlines in China

Thu, Mar 1
DPS
LAX
22h 45m
Fri, Mar 9
LAX
DPS
42h 00m
Trip: 9 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 493 reviews
Boarding
7.6
Comfort
7.4
Crew
7.9
Entertainment
7.0
Food
6.9
HKG
YVR
Good 7.3

The return flight HK-Vancouver was on the slightly smaller and older Airbus 330 which had no chargers, no in-flight entertainment screen. We received iPad movie screens which were ok. Coach seats were too close compared to those on the LA-HK Airbus big boys (Airbus 350 9 abreast). Bonus negative was my seat was broken and wouldn't recline and there was a metal box underneath the seat in front of me so leg room was restrictive and I'm 6 feet tall. Shoulda sprung for Business Class. As for food, first meal was rice, kimchee, and a tiny bit of pork and veggies which was ok. Snack was pizza bread, really hard to eat/runny and served with no napkin. Breakfast was runny scrambled eggs, beans, and a cooked cherry tomato and single stalk of broccoli. Staff was polite. Worse yet was the Sunday morning line at Vancouver customs: at least 2500-3000 people from several flights and 4 (YOU READ THAT RIGHT: FOUR) customs agents! Took 2 hours and change to get through. Coming to the US through this airport I had to leave security, ticket for Portland leg, recheck my bag, go through security AGAIN, and GO THROUGH CUSTOMS TO THE US. DO NOT TAKE THIS FLIGHT THROUGH VANCOUVER TO TRAVEL BACK TO THE STATES! Worst international travel experience of my life, bar none.

See previous comments.

HKG
PEK
Excellent 9.0

The staff is friendly, alert and attentive. The food is wonderful. The planes are spacious and clean. A wonderfully pleasant experience

Could use a revamp of the entetainment system.

HKG
LAX
Excellent 9.0

Friendly staff, clean cabin, pleasant food, free entertainment.

After passing through airport security I purchased a large bottle of water for my 12 1/2 hour nonstop flight. When I reached my gate to board my flight I was told by a Hong Kong Airline employee that I could not bring water, WATER, on board the plane.

HKG
TPE
Excellent 8.0

Decent plane

Lots of delays

NKG
HKG
Good 7.3

Boarding, seats, entertainment, food were all good to excellent.

Crew could be nicer.

Thu, Jul 19
CGK
LAX
52h 20m
Tue, Jul 31
LAX
CGK
36h 45m
Trip: 13 days
8.8ExcellentShow reviews
Overall 8.8 Excellent
Based on 3275 reviews
Overall
8.9
Boarding
9.0
Comfort
8.7
Crew
9.1
Entertainment
8.6
Food
8.5
NRT
BOS
Excellent 10.0

I would recommend to everyone JAL

SIN
NRT
Excellent 10.0

Food

MNL
NRT
Excellent 10.0

Nice leg room and excellent head phones nice crews

CTS
KIX
Excellent 9.0

Check in was fast, the staff was helpful and nice. Simple streamlined process

The website was pretty bad functionality wise. It took me 2 hours and a couple phone calls to be able to online check in for my flight in advance. Then during my trip I was trying to look at what costs and fees would be associated with changing my flight and extending the trip. The website was hard to navigate and offered very little information

NRT
DFW
Excellent 10.0

good flight

food is ok

Sat, May 5
CGK
LAX
30h 15m
Sun, May 13
LAX
CGK
33h 15m
Trip: 9 days
8.3ExcellentShow reviews
Overall 8.3 Excellent
Based on 3064 reviews
Boarding
8.4
Comfort
8.2
Crew
8.7
Entertainment
8.0
Food
8.1
MNL
ICN
Okay 4.0

Service

Long delay in a small departure area with not enough seats especially for seniors. It took a while before we were allowed to board the plane. Everyone is complaining.

CGK
ICN
Good 6.6

Arriving on time even though it took off 45 min late

They lost all of our luggages(five pieces) and never attempted to locate them at LAX. Which were transferred from United airlines. It took eight contacts and finally reaching out to LAX office in 36 hours later, they located the luggages in 45 minutes. asiana from Inchon office kept on telling me that it is in LA office’s hand and yet they weren’t willing to call for LA office’s assistance. They were simply relying on the process which has been broken. Then upon the delivery, the driver informed us the severe damage in my tumi bag.

ICN
HNL
Excellent 8.0

Service, food and legroom, cleanliness

Crew are attentive, service is good.. food is good and legroom is better than most airlines.. The aircraft is warm and I had to call the attention of the FA and she took care of it.. I am surprised, being a gold member does not give you any priority regarding boarding.. Hopefully this will be addressed, especially to loyal clients..

ICN
JFK
Excellent 10.0

the very punctual flight

GMP
HND
Excellent 9.6

The Food was great! Asiana Airlines Economy Seats have more leg room than most airlines. Service was Excellent.

We had just purchased coffee and the boarding agent told us that their policy was that we were not permitted to take hot coffee onto the aircraft. My guess is it had to do with safety. I've never been told this on any of the hundreds of flight i've been on traveling the world. It must be a South Korea thing.

Mon, Jul 2
DPS
LAX
39h 35m
Wed, Jul 11
LAX
DPS
23h 25m
Trip: 10 days
8.6ExcellentShow reviews
Overall 8.6 Excellent
Based on 4079 reviews
Boarding
8.8
Comfort
8.6
Crew
8.9
Entertainment
8.5
Food
8.3
SEA
TPE
Okay 5.3

The seats are way too close to each other. I’m 5 foot four and my knees touched this front

TPE
HAN
Okay 5.6

We won’t fly Eva again.

ORD
TPE
Excellent 9.6

Eveyone was syper friendly and the food was decent. They were very good about allowing me to change seats to an open seat once the doors were closed.

The selection of movies to watch was not ver good. They had a few (10-15) choices for a few genre but over all there were obly 1 or 2 decent movies per genre.

TPE
JFK
Excellent 9.6

felt welcomed in the flight.

TPE
IAH
Good 7.6

When offering drinks, the steward didn't give passengers enough time to make their selection. Offerred snack in the dark when most people were asleep. Understand that the attendants are trying to carry their tasks in a specific time frame but there must be a better way to serve your customers, such as announcing that snack can be brought to you upon your request.

Sat, Jul 14
SUB
LAX
29h 15m
Mon, Jul 30
LAX
SUB
31h 15m
Trip: 17 days
7.9GoodShow reviews
Overall 7.9 Good
Based on 2635 reviews
Overall
8.0
Boarding
8.0
Comfort
7.8
Crew
8.3
Entertainment
8.0
Food
7.6
TPE
SFO
Excellent 8.0

Food and transfer is great.

Flight delays.

YVR
TPE
Excellent 9.6

well organized boarding, very attentive crew, decent food and entertainment.

nothing major to complain about.

SFO
TPE
Excellent 10.0

The service, the food

Nothing

LAX
TPE
Okay 5.0

Totally filled to capacity. Am 6 ft guy broad shoulders squeezed next to another guy bigger than me. Totally cramped in middle seat. Holiday season travel. I should know better. Most challenging flight in years.

Totally cramped in.

TPE
MNL
Okay 5.3

good it was not a long flight.

The crew was a bit negligent. They passed me when serving the food just because the aisle seat passenger next to me was served his special meal earlier, so they did not notice that the passenger at the window seat (which was me) had no tray in front of him when running the regular meal service. Isn't this sloppy !? Problem is that once they passed you, it's hard to get their attention, as they are always in a hurry, and not looking over the cabin just to check if someone needs something or wants to call on them for any reason, and there are no attendant calling buttons available. So you have to wait until they come by your seat again. Finally I got my meal with apologies 15 minutes later, but the experience was already ruined and the negative impression built.. Also, when departing from Taipei, the boarding process was a bit disorganized, compared with the one we had in Vancouver. As for as the entertainment, the LCD monitor at my seat was pretty worn out, with very poor contrast, making it difficult to watch a movie or read information. Same airline with two opposing experiences: Vancouver-to-Taipei very good, Taipei-to-Manila: poor.

Thu, Jun 7
CGK
LAX
32h 45m
Fri, Jun 22
LAX
CGK
33h 50m
$1038
Trip: 16 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 1669 reviews
Overall
7.3
Boarding
7.2
Comfort
7.1
Crew
7.8
Entertainment
6.6
Food
7.0
MNL
KUL
Excellent 10.0

On Time. Courteous crew, great service

Comfortable seats, good food, decent wines, inexpensive tickets

HNL
MNL
Okay 4.0

The flight was on time, actually even earlier arrival. I enjoyed watching the movies for free!

One of my checked-in luggages, upon retrieval at the baggage claim area, did not have its luggage cover and worse, it was not locked!!! When i went to the PAL baggage assistance desk, we found out that it was inspected by TSA. So disappointing that TSA did not lock my luggage.

DVO
MNL
Excellent 9.3

Thw flight was on time.

None so far.

BKK
MNL
Excellent 10.0

None

MNL
SFO
Excellent 9.0

Great service, lots of movies to watch with free headsets provided, seats reclined even in the economy seats, and flight was fast and smooth

Un-organized boarding with late gate change

Mon, Apr 16
CGK
LAX
50h 05m
Wed, Apr 25
LAX
CGK
30h 30m
Trip: 10 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 323 reviews
Overall
7.1
Boarding
7.2
Comfort
7.2
Crew
7.6
Entertainment
6.8
Food
6.9
LAX
XMN
Okay 4.6

Complimentary wifi and excellent crew service

The econ seat is too low, when front seater tilted the seat backward, the screen is right in front of my face. Entertainment video screen doesn’t adjust; in other words, it cannot be adjust in angle, causing neck pain over time. Meals are average, definitely different from the quality compared to regional or domestic equivalent. Very sad, considering that Xiamen Air has a good reputation inside China. The restroom is also poorly stocked — no toilet roll constantly

XMN
HKG
Excellent 10.0

I liked the price of the trip and free hotel for long transit time.

Early arrival in Xiamen (5am) nothing open and no way to exchange money for taxi or food. Eventually found ATM that solved that problem. Wasn't dressed for or expecting the cold weather. Communications were a problem.

SZX
SEA
Excellent 9.3

Kept me well hydrated, supplied tissues that helped me bear a long flight while sick. Early arrival appreciated. Fresh fruit was good.

Crew might have cleared away medications by mistake but they tried hard to find it, inquired all attendants and even looked through the trash. I missed the passing of of declaration forms twice while I was in the bathroom and when we landed the customs people directed me wrong so I had to wait a long time in line to get through customs without water which made me sicker and I had to go to the doctor.

YVR
XMN
Excellent 10.0

Price and flight were great. Communicating was small problem. 5 am arrival nothing open so couldn't change money for food, taxi etc. Finally found an ATM that worked. People used their cell phones to try and communicate.

Some obstacles with early morning arrival and communications

XMN
LAX
Excellent 8.0

The flight crew was kind..really hard working..

I was not informed before hand I needed a visa to enter China..Xiamen international airport does not have transit lounge...so leaving on the 6 December from Lax to Xiamen ..I was denied to fly Xiamen so they scrambled last minute an put me on China southern airlines...upon return from Singapore I had to pay for Chinese visa since I was to return through Xiamen...it was a nightmare

Tue, May 8
DPS
LAX
33h 30m
Wed, May 16
LAX
DPS
33h 09m
Trip: 9 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 4294 reviews
Overall
7.1
Boarding
7.2
Comfort
7.0
Crew
7.5
Entertainment
6.8
Food
6.7
SIN
CAN
Excellent 8.3

Flew Business class from SIN to CAN. Seats were OK, crew was very attentive and eager to please. Food was good.

Seat did not go back as far as I would have liked

SFO
CAN
Good 6.0

We flew economy, so didn’t have incredible expectations. The seats actually had more legroom than expected and reclined well. No complaints for what it is.

The food was pretty terrible, even for airplane food. On a 14.5 hot flight we had 2 full meals, along with some snacks which was decent frequency. However it was so inedible! Luckily we packed our own food just in case. The crew was also pretty terrible, and not because of a language barrier. Didn’t seem to know the basics about food and drink service and often skipped service to people wide awake and waiting.

CAN
BKK
Okay 5.6

My bag didn’t make it to the final destination. I was one of many people in the same situation who made the same journey originating in SF and ending in Bangkok. We had an almost 3 hour layover in Guangzhou, so I doubt that there wasn’t enough time to make the bag transfer.

LAX
CAN
Excellent 9.3

Long haul 15 hour flight

CAN
CNS
Excellent 8.3

The 3 employees at the counter got together & solved a glitch in our Australia visa that was priventing them from issueing bording pass for our second leg of travel They were outstanding & also unexpectedly we received a hotel respite for our 8 hour layover in Guangzhou! Smiling flight atendents. This is my first travel with China southern On the other hand during 6 wk prior to our trip we were unable to get anybody on the phone to ask Q or reserve a seat. On line charades where like a closed loops ! The price for long haul: Dubai/Guangzhou/cairns could not be beat!!

Tue, May 29
CGK
LAX
31h 45m
Sun, Jul 1
LAX
CGK
30h 20m
Trip: 34 days
6.4GoodShow reviews
Overall 6.4 Good
Based on 3953 reviews
Overall
6.5
Boarding
6.7
Comfort
6.4
Crew
6.9
Entertainment
6.0
Food
6.0
SFO
PEK
Excellent 8.0

The in-flight meals from SFO to Beijing were good and the flight attendents' service was up to the standard.

The transfer at Beijing was awful.

PEK
JFK
Okay 5.6

The style of the pillows and blankets were nice. The pillows were really comfortable and a good size. The taste of the food was okay. I honestly expected a horrible experience, it was not fantastic but it was better than what I anticipated.

The sealed blanket had white hair as if from an older person. Although I liked the pillow, on my return flight I used it to sleep, I used it for my back the entire time going, when I got home I noticed I was developing a sty on my eyelid. My companions noticed that the sometimes when he received his food it was still cold in some parts. On my return flight there were a few times my row was skipped for drinks. On my return flight the stewardess seemed hesitant when I asked for an additional drink. I ordered tea and asked for water. The gate agent in Beijing was extremely rude and unhelpful, she ignored us and even tossed our ticket back at us when we tried to ask about our seats for the flight.

DEL
PEK
Good 7.3

overall it was good; crew was excellent, kept the plane, specially toilet clean throughout.

food selection for vegetarians better movie selection; english in TV documentaries.

PEK
IAD
Mediocre 2.0

The aircraft crew was polite

The connecting flight left me. Had to stay in China for a day. Mumbai airport didn't communicate with airlines in China

PEK
FRA
Excellent 10.0

Everything. Air China comfort and service is great. I travel a lot to China and Air China is my first choice.

Wed, Mar 7
CGK
LAX
26h 10m
Mon, Mar 26
LAX
CGK
31h 00m
Trip: 19 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 323 reviews
Overall
7.1
Boarding
7.2
Comfort
7.2
Crew
7.6
Entertainment
6.8
Food
6.9
XMN
CGK
Good 7.3

Friendly and eager to serve crew

Lack of variety on food choices

XMN
LAX
Excellent 8.0

The flight crew was kind..really hard working..

I was not informed before hand I needed a visa to enter China..Xiamen international airport does not have transit lounge...so leaving on the 6 December from Lax to Xiamen ..I was denied to fly Xiamen so they scrambled last minute an put me on China southern airlines...upon return from Singapore I had to pay for Chinese visa since I was to return through Xiamen...it was a nightmare

BKK
XMN
Excellent 8.6

Nice wide seats, well run flight. Lots of food served, though very mixed quality. The unfortunate experiences described in the negatives of this review, do not repeat on the return flight.

In the fine print is the fact that the flight includes a stop in Shenzen. On the outbound flight this was a nightmare experience with Chinese immigration. Exhausted from a 14 hour flight, passengers had their passports taken away; were put through a bizarre 45 minute finger printing process using machines that did not work; and then left to wait for an hour or more with no information. The continuation flight was in another part of the airport - a very long walk; and it turned out not to be at the departing gate that was displayed on the monitors. We arrived at the indicated (wrong) gate with no guidance. Very nearly missed the continuation flight. Once in Xiamen, our arrival was late enough that the second floor of the airport was closed. There were no ATMs on the first floor; no way to get the Chinese cash needed to take a taxi to the airport. Fortunately a kind citizen agreed to exchange some cash, using mental calculations and sign language about the exchange rate.

XMN
LAX
Okay 4.0

u had to transfer ur luggages even though its the same airline. what a joke? u had to get through numerous security points to get through the airport what the hell?

SHA
SZX
Okay 5.0

I was very sick and contagious and asked for a single person hotel room for the night before a connecting flight. It was not accommodated. It would have cost extra 100-200 yuan. Then when we asked for the shuttle to the hotel, the security at the departures level meant we could not exit and be picked up. No one could arrange pick up at arrivals. Instead we paid for a taxi ourselves. Poor service and coordination, especially considering I could barely talk and just badly needed a rest.

Wed, Apr 25
DPS
LAX
33h 30m
Wed, May 2
LAX
DPS
33h 09m
Trip: 8 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 4294 reviews
Overall
7.1
Boarding
7.2
Comfort
7.0
Crew
7.5
Entertainment
6.8
Food
6.7
CAN
HAK
Excellent 10.0

Fast plane

CAN
LAX
Okay 5.3

Crewmen at the luggage/bags scanning were very rude. Our flight from Manila to Guangzhou was delayed by an hour or so. With all the pressure we were already experiencing and rushing to get to our connecting flight, here comes these crewmen in charge of scanning our bags we're all shouting at us to rush. The delay was not the passengers fault.

ICN
DLC
Okay 5.3

The staff spoke English very well at ICN, which was a nice change compared to China, where I live and work. They listened and understood my concerns, especially about having little time between flights, not knowing what to do next, and needed their assistance with getting my luggage forwarded.

Usually I love ICN airport. I was not aware there was another terminal, kilometres away by shuttle bus, that I needed to use between flights. If not for the extremely helpful information booth staff at station E, who arranged to have my luggage forwarded to my final definition, barely in time when the flights were purchased separately, I would have missed my flight trying to get my luggage then check it again, in addition to all the other steps. This time, I found the various steps in the procedure unpredictable. The signage is great but I didn't know what I was to do next.

LAX
CAN
Mediocre 3.3

2 hour delay caused issues with connecting flights and baggage didn’t make it with me to final destination. Seats were small and the window seat was so far from the window that you could not lean against it

DPS
CAN
Okay 4.0

On time departure and arrival The inflight Crew were courteous

Food is inedible My issue with the boarding had to do with the poor decorum of the representatives at check in and those who helped assistance me to the gate.

Fri, Mar 2
CGK
LAX
26h 10m
Fri, Mar 9
LAX
CGK
31h 05m
Trip: 8 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 323 reviews
Overall
7.1
Boarding
7.2
Comfort
7.2
Crew
7.6
Entertainment
6.8
Food
6.9
BKK
XMN
Excellent 8.6

Nice wide seats, well run flight. Lots of food served, though very mixed quality. The unfortunate experiences described in the negatives of this review, do not repeat on the return flight.

In the fine print is the fact that the flight includes a stop in Shenzen. On the outbound flight this was a nightmare experience with Chinese immigration. Exhausted from a 14 hour flight, passengers had their passports taken away; were put through a bizarre 45 minute finger printing process using machines that did not work; and then left to wait for an hour or more with no information. The continuation flight was in another part of the airport - a very long walk; and it turned out not to be at the departing gate that was displayed on the monitors. We arrived at the indicated (wrong) gate with no guidance. Very nearly missed the continuation flight. Once in Xiamen, our arrival was late enough that the second floor of the airport was closed. There were no ATMs on the first floor; no way to get the Chinese cash needed to take a taxi to the airport. Fortunately a kind citizen agreed to exchange some cash, using mental calculations and sign language about the exchange rate.

XMN
CGK
Good 7.3

Friendly and eager to serve crew

Lack of variety on food choices

YVR
XMN
Excellent 10.0

Price and flight were great. Communicating was small problem. 5 am arrival nothing open so couldn't change money for food, taxi etc. Finally found an ATM that worked. People used their cell phones to try and communicate.

Some obstacles with early morning arrival and communications

TAO
LAX
Okay 5.0

I liked the plane. 787’s are the smoothest rides.

Xiamen Airlines should be applauded for having a direct flight from LA to Qingdao. But they have a lot to learn about the proper service and materials in business class. Not surprisingly, they have gone for the cheapest way to service the customer. Lot to learn.

XMN
HKG
Excellent 10.0

I liked the price of the trip and free hotel for long transit time.

Early arrival in Xiamen (5am) nothing open and no way to exchange money for taxi or food. Eventually found ATM that solved that problem. Wasn't dressed for or expecting the cold weather. Communications were a problem.

Mon, Jun 25
DPS
LAX
33h 30m
Tue, Jul 10
LAX
DPS
33h 09m
Trip: 16 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 4294 reviews
Overall
7.1
Boarding
7.2
Comfort
7.0
Crew
7.5
Entertainment
6.8
Food
6.7
CAN
LAX
Okay 5.3

Crewmen at the luggage/bags scanning were very rude. Our flight from Manila to Guangzhou was delayed by an hour or so. With all the pressure we were already experiencing and rushing to get to our connecting flight, here comes these crewmen in charge of scanning our bags we're all shouting at us to rush. The delay was not the passengers fault.

SIN
CAN
Excellent 8.3

Flew Business class from SIN to CAN. Seats were OK, crew was very attentive and eager to please. Food was good.

Seat did not go back as far as I would have liked

CAN
BKK
Okay 5.6

My bag didn’t make it to the final destination. I was one of many people in the same situation who made the same journey originating in SF and ending in Bangkok. We had an almost 3 hour layover in Guangzhou, so I doubt that there wasn’t enough time to make the bag transfer.

CAN
HAN
Excellent 8.3

Ok

LAX
CAN
Okay 5.3

Ko

Sat, Jun 16
SUB
LAX
28h 45m
Fri, Jul 20
LAX
SUB
31h 30m
Trip: 35 days
7.9GoodShow reviews
Overall 7.9 Good
Based on 2635 reviews
Overall
8.0
Boarding
8.0
Comfort
7.8
Crew
8.3
Entertainment
8.0
Food
7.6
TPE
MNL
Okay 5.3

good it was not a long flight.

The crew was a bit negligent. They passed me when serving the food just because the aisle seat passenger next to me was served his special meal earlier, so they did not notice that the passenger at the window seat (which was me) had no tray in front of him when running the regular meal service. Isn't this sloppy !? Problem is that once they passed you, it's hard to get their attention, as they are always in a hurry, and not looking over the cabin just to check if someone needs something or wants to call on them for any reason, and there are no attendant calling buttons available. So you have to wait until they come by your seat again. Finally I got my meal with apologies 15 minutes later, but the experience was already ruined and the negative impression built.. Also, when departing from Taipei, the boarding process was a bit disorganized, compared with the one we had in Vancouver. As for as the entertainment, the LCD monitor at my seat was pretty worn out, with very poor contrast, making it difficult to watch a movie or read information. Same airline with two opposing experiences: Vancouver-to-Taipei very good, Taipei-to-Manila: poor.

SIN
TPE
Excellent 10.0

We liked the service provided by the crew. The pilot was excellent, as we arrived safely.

I wish the aircraft's seats were a bit wider. (I'm not getting bigger, but space seems to be at a premium.)

TPE
LAX
Excellent 9.6

Flight crew, food very tasty and good portion size, good selection of entertainment, bathrooms clean and well maintained.

A little bigger seat and a bit more leg room would be nice.

LAX
TPE
Okay 5.0

Totally filled to capacity. Am 6 ft guy broad shoulders squeezed next to another guy bigger than me. Totally cramped in middle seat. Holiday season travel. I should know better. Most challenging flight in years.

Totally cramped in.

TPE
LAX
Okay 4.6

I got sick on this flight, and the concern expressed by the crew was about 0. Also, they don't understand the meaning of ice water. Water, with lots of ice! Serving an American destination, they should know how much ice Americans like in drinks. Normally not a big deal, but when you really need to cool down to keep from barfing, it is important.

Sun, May 27
CGK
LAX
20h 35m
Fri, Jun 22
LAX
CGK
22h 15m
Trip: 27 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 4294 reviews
Overall
7.1
Boarding
7.2
Comfort
7.0
Crew
7.5
Entertainment
6.8
Food
6.7
SFO
CAN
Good 6.0

We flew economy, so didn’t have incredible expectations. The seats actually had more legroom than expected and reclined well. No complaints for what it is.

The food was pretty terrible, even for airplane food. On a 14.5 hot flight we had 2 full meals, along with some snacks which was decent frequency. However it was so inedible! Luckily we packed our own food just in case. The crew was also pretty terrible, and not because of a language barrier. Didn’t seem to know the basics about food and drink service and often skipped service to people wide awake and waiting.

CAN
HAN
Excellent 8.3

Ok

LAX
CAN
Mediocre 3.3

2 hour delay caused issues with connecting flights and baggage didn’t make it with me to final destination. Seats were small and the window seat was so far from the window that you could not lean against it

CAN
HAK
Excellent 10.0

Fast plane

DPS
CAN
Okay 4.0

On time departure and arrival The inflight Crew were courteous

Food is inedible My issue with the boarding had to do with the poor decorum of the representatives at check in and those who helped assistance me to the gate.

Tue, Feb 27
CGK
LAX
39h 00m
Thu, Apr 19
LAX
CGK
22h 15m
Trip: 51 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 4294 reviews
Overall
7.1
Boarding
7.2
Comfort
7.0
Crew
7.5
Entertainment
6.8
Food
6.7
SFO
CAN
Good 6.0

We flew economy, so didn’t have incredible expectations. The seats actually had more legroom than expected and reclined well. No complaints for what it is.

The food was pretty terrible, even for airplane food. On a 14.5 hot flight we had 2 full meals, along with some snacks which was decent frequency. However it was so inedible! Luckily we packed our own food just in case. The crew was also pretty terrible, and not because of a language barrier. Didn’t seem to know the basics about food and drink service and often skipped service to people wide awake and waiting.

BKK
CAN
Good 7.6

For such a classy airline, they have terrible coffee and tea

LAX
CAN
Excellent 9.3

Long haul 15 hour flight

CAN
BKK
Okay 5.6

My bag didn’t make it to the final destination. I was one of many people in the same situation who made the same journey originating in SF and ending in Bangkok. We had an almost 3 hour layover in Guangzhou, so I doubt that there wasn’t enough time to make the bag transfer.

DPS
CAN
Okay 4.0

On time departure and arrival The inflight Crew were courteous

Food is inedible My issue with the boarding had to do with the poor decorum of the representatives at check in and those who helped assistance me to the gate.

Mon, Apr 30
DPS
LAX
33h 30m
Thu, May 31
LAX
DPS
48h 29m
Trip: 32 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 4294 reviews
Overall
7.1
Boarding
7.2
Comfort
7.0
Crew
7.5
Entertainment
6.8
Food
6.7
CAN
CNS
Excellent 8.3

The 3 employees at the counter got together & solved a glitch in our Australia visa that was priventing them from issueing bording pass for our second leg of travel They were outstanding & also unexpectedly we received a hotel respite for our 8 hour layover in Guangzhou! Smiling flight atendents. This is my first travel with China southern On the other hand during 6 wk prior to our trip we were unable to get anybody on the phone to ask Q or reserve a seat. On line charades where like a closed loops ! The price for long haul: Dubai/Guangzhou/cairns could not be beat!!

SFO
CAN
Good 6.0

We flew economy, so didn’t have incredible expectations. The seats actually had more legroom than expected and reclined well. No complaints for what it is.

The food was pretty terrible, even for airplane food. On a 14.5 hot flight we had 2 full meals, along with some snacks which was decent frequency. However it was so inedible! Luckily we packed our own food just in case. The crew was also pretty terrible, and not because of a language barrier. Didn’t seem to know the basics about food and drink service and often skipped service to people wide awake and waiting.

LAX
CAN
Excellent 9.3

Long haul 15 hour flight

ICN
DLC
Okay 5.3

The staff spoke English very well at ICN, which was a nice change compared to China, where I live and work. They listened and understood my concerns, especially about having little time between flights, not knowing what to do next, and needed their assistance with getting my luggage forwarded.

Usually I love ICN airport. I was not aware there was another terminal, kilometres away by shuttle bus, that I needed to use between flights. If not for the extremely helpful information booth staff at station E, who arranged to have my luggage forwarded to my final definition, barely in time when the flights were purchased separately, I would have missed my flight trying to get my luggage then check it again, in addition to all the other steps. This time, I found the various steps in the procedure unpredictable. The signage is great but I didn't know what I was to do next.

CAN
LAX
Okay 5.3

Crewmen at the luggage/bags scanning were very rude. Our flight from Manila to Guangzhou was delayed by an hour or so. With all the pressure we were already experiencing and rushing to get to our connecting flight, here comes these crewmen in charge of scanning our bags we're all shouting at us to rush. The delay was not the passengers fault.

Indonesia to Los Angeles Flight Information

Flights Arrive in Los Angeles
Flights Depart from Indonesia
Flight Price $687
Airlines XiamenAir, China Southern, Air China, Hong Kong Airlines, Japan Airlines, Asiana Airlines, EVA Air, China Airlines, Philippine Airlines
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