Daily cleaning, installation of cabin HEPA filters on flights from Ireland to Detroit
|May||Best time to beat the crowds with an average 12% drop in price.|
|March||Most popular time to fly with an average 29% increase in price.|
Average price round-trip
|$467||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
The United States has restricted the entry of all foreign nationals who have passed through or have been in China, Iran, Most European Countries (Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Monaco, San Marino, Vatican City), the UK, Ireland, Brazil and South Africa in the past 14 days.
With the exception of certain travelers which includes certain family members of US citizens or permanent residents including; spouses, children (under the age of 21), parents (provided that his/her US citizen or permanent resident child is unmarried and under the age of 21), and siblings (provided that both the sibling and the US citizen or permanent resident are unmarried and under the age of 21);
There is also an exception for travelers with the following visas: A-1, A-2, C-1, C-1/D, C-2, C-3, CR-1, CR-2, D, E-1 (as an employee of TECRO or TECO or the employee's immediate family members), G-1, G-2, G-3, G-4, IR-1, IR-4, IH-4, NATO-1 through NATO-4, or NATO-6 visa;
Members of the US Armed Forces, spouses, and children of members of the US Armed Forces;
Travelers with invitation of the USA government for a purpose related to the containment/mitigation of the Coronavirus (COVID-19);
Travelers with documents issued by the US Department of Homeland Security, US Customs and Border Protection, or US Department of State indicating that the traveler is exempt from the restriction;
B1 crew crewmembers that are engaged in lightering, Outer Continental Shelf (OCS) activity, wind farm activity, private air/sea crew and other similar crewmember activities;
Students with an F-1 or M-1 visa and their F-2 and M-2 dependents, if they arrive from or have been in Ireland, the UK or Schengen Area in the past 14 days.
All travelers, 2 years of age or older (including US citizens and transit passenger) must present a negative COVID-19 viral or antigen test result issued 72 hours prior to departure or have a proof of recovery from the virus within the last 90 days prior to boarding the plane.
Exemptions or waiver to the testing requirements may be granted by the CDC on an extremely limited basis when emergency travel (like an emergency medical evacuation) must occur to preserve someone’s life, health against a serious danger, or physical safety and testing cannot be completed before travel.
US citizens and permanent residents arriving from the UK must present a medical certificate with a negative COVID-19 PCR or antigen test result issued within 72 hours prior to departure.
Travelers are advised to get tested 3-5 days after travel and stay home and self-quarantine for 7 days after travel. Even if they test negative, they must still stay home and self-quarantine for the full 7 days. If the test is positive, isolate to protect others from getting infected.
Travelers who did not get tested, are advised to stay home and self-quarantine for 10 days after travel.
All other info
Travelers are subject to COVID-19 measures set by the state/territory of their final destination. For more information go to CDC website.
There are currently 1,095 active cases of COVID-19 diagnosed in US and 0 deaths as of Feb 24 2021
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
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Scores according to KAYAK customer reviews
Pros: "The staff were helpful. The entertainment had good variety. Adjustable head rest was useful."
Cons: "The seat was a little lumpy. More leg room would always be appreciated."
Pros: "Crew was great flight was comfortable however checking in bags and printing boarding pass was slow and also very unorganized"
Cons: "Checking in bags and printing boarding passes were long unorganized lines of people"
Pros: "The crew were lovely and the seats were ok."
Cons: "Not a lot to Improve on to Be fair"
Pros: "Not crowded. Crew was good."
Cons: "Not taking a bus to board the plane."
Cons: "We were bussed to the plane, there were long dark hairs on my pillow, and they are generous with snacks at close intervals, but the food could be much better. The ideas are cute, but the actual food is pretty basic, which is disappointing for Virgin, who I hold in high regard. Or did."
Pros: "The crew was maybe average, that was still the best point."
Cons: "Extremely tight space. The food was almost inedible. Awful."
Pros: "I like the professional approach of the airline and the staff. Seats are really comfortable and i did not need my sleeping pillow at all as the headrest of my seat was already so comfortable."
Cons: "There is not much which i did not like about this airline. Just like other airlines, now have started feeling that Economy class travellers are being approached with bit biased approach in hospitality though they have major contribution in meeting flight running expenses. All airlines should start considering this fact and improve the overall approach."
Cons: "Nobody was sat in the overwing emergency exit row seats for the whole flight (so nobody had been briefed on how to use them) and the tray tables for these seats were down during the flight effectively blocking the emergency exit in the event of an emergency. Potentially very dangerous"
Pros: "My flight was canceled and Virgin Atlantic gave us a free room in the hotel Ramada. My next flight was at 18:55 and I asked Virgin Atlantic agent am I allowed to stay in the room until time for my flight comes, he confirmed yes and gave me breakfast, lunch, and dinner voucher. However, next day around 12 I got call from Front Desk that I have to leave my room right away because it's time to chack out and If I want to stay longer I have to pay. I called Virgin Atlantic agancy again and the agent run my information and said to me I can stayin the room longer. After that I called front desk to confirm that but they said they didn't hear anything from Virgin Atlantic and I have to leave the room by 1pm. All of this was really unpleasant!"
Cons: "I didn't like anything. I didn't like the communication between Virgin Atlantic with travelers, communication between Virgin Atlantic and hotel Ramada. Everything was really poorly."
Pros: "- Special meals available for those with dietary restrictions. - Friendly cabin crew."
Cons: "- Boarding kept getting delayed without any warning. - Duty free purchase was meant to be collected just before boarding the plane but mine was not there. This was not so much an issue but the man said he would have my bag sent to my seat and I was subsequently approached by a crew member who asked for my receipt. Which he was holding in his hand. I would have thought it would be quite easy to confirm the person without them having the receipt as the their name and seat number is on the receipt but he had to go back and check if it was okay. - Found it hard to sleep on the overnight flight due to uncomfortable seats. Would probably not be an issue in upper class. - No comment on entertainment as did not use it."
Pros: "Smooth overall. Food mediocre but edible. (More than I could say for other airlnes.) Price also good."
Cons: "Lots of flight schedules changes. Missed connecting flight as a result. No time left to deal with customs and baggage."
Pros: "Pilot was great— we don’t thank them enough for a smooth and safe arrival. Plane was great. Ammenities were given (such as ear plugs etc)"
Cons: "Crew members are a bit bland and lack customer service, but I noticed that as a whole in Australia (slow service/not really interactive or communicative & very quick to make comments and leave) not sure if they just hate Americans based on the media or what. One crew member cut in line at the restroom when there was 3 of us waiting to go. Another told me my husband couldn’t receive his meal because he was napping and then he quickly walked away— Yet i received mine on the flight coming to Australia when my husband asked for me? Sanitation between flights should be more strict-my headphones were opened which lead me to believe my pillow wasn’t changed either, since one had a case and one didn’t."
Pros: "I loved the food and the amount of it. There were so many movies and tv shows and music to choose from!"
Cons: "The seats weren’t comfortable enough for me to fall asleep."
Pros: "Virgin Atlantic offers good service at a reasonable price to/from the US to London. Good food service and unbelieveable number of movies and entertainment to choose from."
Cons: "The seating and leg room in economy classic were inadequate. We felt way too confined in our seats and the leg room was a joke. I am only 6' tall and this was unacceptable. We will try to upgrade for the return trip."
Pros: "Friendly staff"
Cons: "Lack of business class seats and no premium economy seats on this flight"
Cons: "Bed was incredibly uncomfortable in first class. It was like sleeping on the floor. People talking loudly in the bar late into the night, which made it even harder to sleep. Didn’t sleep a wink on this 10 hour flight."
Pros: "Great movie selection"
Cons: "They need softer seats...had to stand half the time"
Pros: "The rear section of the plane had lots of room (empty seats), enough to lay down across three seats. Pleasant and helpful crew."
Cons: "Minimal food available between departure and arrival meals; 10 hrs or so is a long time to get by on potato chips."
Cons: "Everything incl customer service at the airport"
Pros: "Food and entertainment was excellent"
Cons: "Staff seemed a bit stressed and busy but very efficient"
Cons: "I had to be rebooked on a later flight due to weather in London; this was obviously not the airline's fault. Because I took a later flight I missed my connection in London."
Pros: "Nothing. The whole experience was horrible."
Cons: "I didn't make it to Siem Reap because the first leg of the trip from IAD to London was cancelled by Virgin Atlantic after it was fully boarded. The excuse was that a flight attendant had food poisoning and was unable to fly and so the entire flight was cancelled. The Virgin team seemed unconcerned and showed NO sense of urgency to try and get people rebooked. Their solution was to rebook everyone on an evening flight the next day. If a passenger was only going to London, that was probably fine. But for people with connecting flights -- or like me with multiple connecting flights -- that wasn't acceptable."
Cons: "My flight was cancelled due to technical problems! Hope to be on another flight today as I missed my connecting flights too!!"
Cons: "These seats are small"
Cons: "Everything about my experience was HORRIBLE."
Cons: "The crew was rude."
Cons: "A plane from 1960? No entertainment center!"
Pros: "I liked that the boarding went really fast and the staff at the JFK airport was super nice and helpful."
Cons: "I didn't like how rude the airplane crew was and how useless and unhappy they were. The sits were very uncomfortable and the food didn't have any taste."
Pros: "I felt that they were very thoughtful about the fact that it was a long flight. We got two small meals, which was perfect, and even a little gift bag with a sleep mask and toothbrush and such in it. These were just a couple of the many nice touches included in the flight."
Cons: "Very small quibble: the screen resolution, or maybe the contrast, of the personal video players was not so great. This was fine in most cases, but it meant I could not watch videos that had subtitles. Not a big deal but possibly worth fixing. Thanks"
Pros: "I thought the food was mediocre for business class"
Cons: "Reduction in available seat space will probably make me look at other suppliers the flight over on air New Zealand was significantly more comfortable"
Pros: "Smooth boarding process"
Cons: "Delays caused us to miss our flight from London to Vienna"
Pros: "Very comfortable and spacious seats, good air circulation and friendly crew."
Cons: "Food and wine selections were limited and only mediocre. We flew economy plus."
Cons: "Seat reclining happens even during meal time and landing! I had to ask crew to get passenger in front to put seat back upright during meal time!!! Crew should've noticed themselves and ask the passenger without my prompting!! So annoyed!! I complained to VA too"
Pros: "100% best flight ever"
Pros: "Everything was great and I truly enjoyed this flight."
Pros: "The people at Check-in were fantastic - found out you have to check-in more than an hour before flight. They close an hour before to taking bags for international flights. Although right at an hour was late, they reopened for us."
Pros: "The crew was great with updates. Checking in was a bit confusing though as not all the crew knew what was up. It was a very crowded day so it was bound to be a bit rough. Of my last four flights to London Virgin Atlantic was the best!"
Cons: "Heathrow was a bit confusing and it took a moment to get my bearings. The crew was a bit disorganized but that seemed to get solved quickly."
Pros: "The crew,food and entertainment the food has improved, the ground and flight staffs was very pleasant and helpful"
Cons: "We were flying to Miami, then into a cruise,weighs restrictions,we were find a100 dollars for a couple more kg, we were on holiday for nearly three weeks"
Pros: "Audrey agent at the counter at Heathrow was amazing assisted me in getting my bags located and transfer from air malta to vigin"
Cons: "It wasn't clear that we would need to pay to check our luggage, especially since every international flight I have ever been on allows you a checked bag at no cost. When we got to the airport it cost us $130 each to check our bag which we were told it would have been around $50 if we had done it online ahead of time (if we knew). $130 per bag is excessive for checked luggage and we were extremely frustrated and disappointed. I like to fly Virgin when I can due to comfort but that experience left much to be desired."
Pros: "Virgin Atlantic had a very attractive decor.Food was great& staff as well. Polite and professional ."
Cons: "The seat I had was a bit snug leg wise and recline wise. Could not get comfortable at all."
Pros: "Very good on board services and nice crew"
Cons: "At boarding in Atlanta, they only checked in 1 of my 3 luggages to my final destination, the 2 others are lost..."
Pros: "Flight crew was awesome in premium economy"
Cons: "The plane was really dirty!!!!"
Pros: "Excellent service. It should be the benchmark for the airline industry."
Pros: "Virgin gave everyone meal vouchers to use at the airport during the 5 hr. delay. Also, they still offered a meal on the plane."
Cons: "I couldn't get the inflight entertainment to work. I wish they would offer devices to borrow on the plane."
Pros: "Virgin does phenomenal service; I wish delta would copy their level of service."
Pros: "We were late arriving at the airport and the checkin desk people were SO nice putting us through. Otherwise we never would have made it on the flight. Also the extra legroom seats were well worth it!"
Pros: "Staff were polite"
Cons: "The seating space is horrendous, I am 5 ft 8 and felt like I was sitting with my knees at my chest, horrible horrible seating"
Cons: "Allow business passenger to use front bathroom."
Cons: "No internet available (2020). For the my previous flight, a month ago, was the same problem."
Cons: "Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough."
Cons: "Information on arrival time was not correct"
Pros: "Boarding was quick and flight was calm"
Cons: "The coffe and breakfast."
Cons: "KLM crew exceed our expectations"
Cons: "The KLM crew are always great serving and treating you. Well above many other airlines."
Pros: "Crew were great"
Pros: "The crew is really welcoming"
Cons: "The seats are too narrow and a bit too hard"
Pros: "Pleasant flight"
Cons: "We were delayed & missed our connection"
Cons: "There was no wifi on flight"
Cons: "Delays, took my hand luggage into the hold,"
Pros: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Cons: "Pay attention to passengers."
Pros: "Being fed was amazing and watching free TV was great!"
Cons: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"
Cons: "The flight was cancelled and had to be rerouted on United Airlines."
Pros: "Once aboard the plane, all went well and I experienced excellent service from the cabin attendants."
Cons: "The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!"
Pros: "Everything is alright"
Cons: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"
Pros: "Face recognition was amazing"
Cons: "Too hot on plane"
Pros: "The crew was efficient. Flight left on time. Food and wine served."
Cons: "No entertainment."
Pros: "Crew was great, very nice"
Cons: "Not enough legroom"
Pros: "Nice flight ...was comfortable travel ...good food.Thanks"
Cons: "No such things"
Pros: "The aircraft felt clean and quite spacious (decent legroom). Cabin crew was friendly and everything went as expected. Bonus points for the Beemster cheese sandwich (I was totally disappointed when they served the food, but more than pleasantly surprised by the quality of the cheese - I even bought some afterwards, from the Albert Heijn just outside the security area)."
Cons: "Very odd queue separation at boarding. Passengers were divided in 5 lanes, depending on their seating area withing the plane (for a more efficient boarding, I presume) but, by the time we all got to the actual aircraft, we formed another queue in the boarding bridge so it didn't feel like any time was saved or anything."
Cons: "Food and one bathroom out of service makes an awful flight"
Pros: "Nothing really"
Cons: "Flew KLM 27 years ago and the airlines seem to be stuck in the same era. Food is poor quality... Have you recently checked the Gulf carriers."
Pros: "I got some rest"
Cons: "unable to charge my phone or watch movies"
Pros: "Premium economy service was good."
Cons: "Inexplicably, our preassigned seats were changed at checkin and we were put in bulkhead. This particular Boeing aircraft is pretty poorly designed. Especially the bulkhead in premium economy."
Pros: "Good flights. Good prices."
Pros: "Consistently high standards"
Cons: "Amesterdam airport employee was really rude"
Pros: "787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach."
Pros: "The flight attendants could not do enough for you."
Cons: "Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in."
Pros: "Got to Amsterdam on time and everything was great including the staff"
Cons: "Service from airline host Poorly maintained plane Bad food Old entertainment"
Pros: "The sandwiches were simple yet just the right touch, on all four flights."
Pros: "good service"
Pros: "Usual professional and friendly service from my airline of choice for most destinations."
Pros: "I was pleasantly surprised they had a snack service on such a short flight. The flight attendants were very friendly"
Cons: "Amsterdam customs is the most disorganized I have ever seen. With the number of tourists entering the country you would think they would have done something about it. There were only 2 customs agents!! One for all passports and 1 for all passports. We were in the customs hall longer than we were in flight!"
Pros: "Loved the service...everything was excellent"
Cons: "The bus class seat was a bit narrow at the feet"
Pros: "Timing & efficiency. Good food though only a sandwich."
Cons: "Nothing. Could say there was no entertainment but I didn't want entertainment on such a short flight"
Pros: "Everything - Checkin, crew, food, entertainment"
Pros: "Catering is ok"
Cons: "Seats comfort really old school"
Pros: "The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful."
Cons: "The entertainment was quite dated and didn't have new movies etc"
Cons: "Flight delayed, had to take two more flights and was a four hour trip turned into a 12 hour, 4 countries trip"
Pros: "Quick (relatively) flight."
Cons: "Skinniest seat ever. Couldn't even lean back. I now have hunchback."
Pros: "Food and staff were great"
Cons: "Entertainment system old and not as many options as other KLM flight. No power on aircraft for charging"
Pros: "leg room economy compared to KLM"
Cons: "full flight, no upgrade possible"
Pros: "The flight crew were kind, polite, and attentive."
Cons: "Bussing to the plane was a bit odd, but the crew remained organized in doing so. When we arrived to the plane, they had both entrances open so that those sitting near the rear of the plane would enter from the back. Plane was a little chilly, but I have come to expect that one most flights."
Cons: "Since we had two extra bags (paid for in Chicago), they demanded to see my receipt before we could board in Amsterdam to Nairobi. We had trouble locating the receipt and we were not given an explanation as to why we needed it again. We were traveling with 5 kids including an infant and we were not allowed to board until we found the receipt. I thought surely they would have record that I had paid, but I guess not. We were the last to board and all very stressed out. The staff seemed not to care the least in our troubles."
Pros: "Having requested assistance due to breaking my leg, the service at Heathrow, Charlotte and JFK with American Airlines was excellent."
Cons: "the flight was delayed, boarding was the slowest ever and we received something to drink after 1,5h of flight"
Pros: "at 6"2' the large amount of leg space on Finnair flights is amazing, even in economy class I did not feel cramped."
Cons: "Food a bit bland and uninspired"
Pros: "Crew was amazing, service was super attentive. Plane was new with plenty of space. P"
Cons: "Really exceeded my expectations for a short haul flight. Kudos to Aeroflot!"
Pros: "One crew member servicing first class was in a mood “not to be here” - it is sad because of first class experience is higher than usual! It was just bad!"
Cons: "I honestly don’t have an answer for this, I guess these kind of crew should not on board especially in first class!"
Pros: "blueberry juice, service and friendliness"
Cons: "no choice of food, little space between the seats, touchscreen and headphones didn't work, for over 8 hours flight this was significant set back"
Pros: "There was room available."
Cons: "This was not business class!"
Pros: "The staff was great, helpful and polite. Seating was fantastic, exit row with our children together in front of us."
Cons: "We already had printed out tickets but it took over an hour and twenty minutes to check out bag. Additionally the flights departure was delayed by 25 minutes."
Pros: "Boarding was ok in Dublin, even though they habitually use one of the poor gates with inadequate seating and entry to the plane from the tarmac, not via a bridge. queing and check in were well managed however."
Cons: "Disembarked at Helsinki unto a bus. Despite landing roughly on time, this antiquated procedure effectively made the flight 20 mins late, as that’s when the passengers got to the terminal."
Cons: "The time. Ity was very delayed. Almost lost my last connection."
Pros: "No food or entertainment"
Pros: "Everything. Great airport, swift boarding, great food on board with an educational twist, etc"
Pros: "I loved the colors of the flight.light blue and green. Gave a peaceful ambience. The flight attendants were very courteous and smiling. Especially the women flight attendants. The food was excellent. It was interesting that the flight from Helsinki to Chicago served a Indian style dinner comprising of lentils, rice and chickpeas. I liked that too, though I prefer the meditarranean fare. I liked the boarding as they were very strict about families with children and gave them priority before other passengers."
Cons: "I did not find too many indian films which I would have liked, especially in a flight because Indian movies are 3 hours long and help to pass the time quickly :). I would have liked more variety in the Hollywood movies as well. They mostly had much older films and hardly any of the new releases while Emirates flight had lot many more new releases and oscar winning movies. They served the Indian amul cheese which is not worthy of serving on a flight, and they could have served some better cheese."
Cons: "i get sit 57 E both way forvard and come back. My travel was very long - 4 flyds. One of them t his is 11 hours. I am very very tired."
Pros: "Check-in process very efficient. Boarding uneventful. Flight attendants are engaged and present as humans (does it have to do with being well rested?). Blueberry drink was a nice "ethnic" touch."
Cons: "Check-in counters opened only 2 hours before departure. These days most European airlines counters are open 6-24 hours in advance. Was not really an issue for this small aircraft and lines moving fast once opened."
Pros: "Despite leaving 5 hours late we arrived only 3.5 hours late so cheers to the pilot."
Cons: "Flight from dublin was delayed about an hour. Flight from Helsinki to Chicago was delayed almost 5 hours and all they gave us were 8 euro in vouchers which isn't even enough to eat at the airport. Communication on delays was poor and staff was not helpful."
Pros: "The flight was late. Some people had problems to find place for their luggage, which took even more time until we were ready to take off."
Cons: "Huge lines at the airport for check in and drop off of lugagges. Apparently finnair hasn't heard yet of automatic check in and drop off. After that long wait for boarding and flight delayed. Very little information."
Pros: "They waited with connection flight."
Cons: "Looks of people waiting for us. They really hated us. Luggage made it next day. No food on board."
Pros: "Clean and well appointed plane, enough room to get comfortable, great on-time performance."
Cons: "Only coffee served over a 3-hour flight"
Pros: "Liked seat size and spacing on the Airbus - better than American 777"
Pros: "Good movie selection, frequent water refills, boarding was quick and easy with ample overhead stowage"
Cons: "Seat recline was broken, non-adjustable headrest, older flight crew less tolerant of passenger disrespect, not quite enough bathrooms, food had my stomach in knots"
Pros: "They moved my boyfriend and I from the back two seats on the plane up to the front with four seats across the middle! This was amazing for the long flight and allowed us to be very comfortable throughout the flight. Great service as well with three food servings and constant trash pickup."
Cons: "Woman in front talked endlessly"
Pros: "The economy seating was relatively comfortable and spacious, compared to some other airlines, and we boarded and departed on time. Boarding was quick, if chaotic."
Cons: "They gave us ipads to watch movies, which were old and didn't work well, but were difficult to hold if you also got a tray or a drink. They didn't give you much water and it was hard to get service. The airplane itself looked pretty old and a little run-down."
Pros: "The crew was very much professionals, worked fast."
Pros: "could change to extra legroom on the day without extra charge"
Cons: "no individual entertainment console, and only certain seats had power outlets."
Pros: "The crew was attentive, the plane left on time, we arrived very early at our destination."
Cons: "The people working at the American Airline counters at the Philly International Airport are very unhelpful and rude. When the check-in kiosk said to get assistance from a rep, the reps told me they could not move from behind their counters. The TSA people people were worse. They treat passengers as if they are dogs, never saying please or thank you, but giving commands in condescending tones to people."
Pros: "Flight attendant , i dont her but she was sweet and attentive."
Cons: "The leg room was really tight even for short person"
Cons: "The crew moved me to another seat on the return flight which allowed me entertainment but I hadThe entertainment console at my seat location on both flights to and from London did not work. That's 10 hours! to move away from my companions."
Pros: "It was a pleasant flight, easy boarding, crew friendly."
Pros: "Movies Food Comfortable seating"
Cons: "Going through security"
Cons: "The plane was old. The movies were played in the aisle and the selection was inappropriate/terrible. No kids on the flight and they played a Disney dinosaur movie and the Peanuts movie."
Pros: "The meal for dinner was nice with wine, good old fashioned meal service. The plane was clean. Blankets and pillows provided. Staff seemed efficient. The flight was operated by Iberian so it was all in Spanish. Okay for us as we speak Spanish."
Cons: "The seats had so little padding. We are not very tall and the seats are just too close together. The poor fellow behind me could not make a move without bashing the back of my seat. Not his fault. If you are over 5'5" tall you are in trouble. It is too bad that flying has become so uncomfortable in coach."
Pros: "Once we got on the flight it was all good!"
Cons: "We had the worst experience getting to our flight this airport is so badly managed it is laughable."
Pros: "Everything was top class!"
Pros: "Everything was simple, straightforward, even a bit old fashioned. The crew was friendly, and the service was quick."
Cons: "No complaints!"
Pros: "The pilot was briefing us about everything There werent much passengers so we were seated in a way where we had space. Great entertainment choices Great food"
Cons: "Notting i can think of"
Pros: "Crew politeness"
Cons: "Food is only average and not enough good movies to watch"
Pros: "The plane left an hour late .... but ... in the middle of a snow storm which in normal situations would have lead to the cancellation of the flight. So ... something which normally would be a major negative view is now actually a positive comment."
Pros: "I never took it because....."
Cons: "your customer service agent refused to help, and I had to fly to New York and take a different flight to London, and the whole thing cost me an extra $2900."
Pros: "Great crew-service was prompt"
Cons: "Food was served an hour after we took off and we got a snack 7 hours later!! You'd think that on a 9 hour flight, there would be two full meals. Also, entertainment system was tiny (4" screen) and colors were washed out with brightness/contrast so bad, you couldn't see anything at all. Seats were cramped-I took an Emirates flight from London to Bangalore-what a world of difference!!!! Never flying BA again, that's for sure."
Pros: "On time service, very simple and fast boarding, nice crew, nobody complicated with luggage"
Cons: "Cost for additional luggage was high, some food can be served for so long distance flight."
Pros: "The configuration of the seats are really awkward. Seems very interesting at a glance, but not so nice when you have to sit in it for 10 hours. The business class seats are very narrow. I'm pretty petite so it was okay for me, but I think an average or bigger than average person would have a hard time turning at all while the seat is in lie flat position. I had a window seat which gives you more privacy as long as you have the divider up between you and the passenger next to you. You are really arm length away from each other though. And! You can't have the divider down the entire time because they serve your meals by passing it over to you across your neighbor through the divider. The divider is also required to be down during taxi, take off and landing. So, I'd imagine it to be very awkward if you're sitting next to a total stranger. You also have to straddle over someone's legs if you want to get out of your seat to the bathroom if you have window seats."
Cons: "Plane was delayed one hour. Food was bad even by airline standards."
Pros: "The 10 1/2 hour flight ended up only taking less than 9 hours since we had the wind in our favor. I loved all of the free movie selections and the service was wonderful. Great experience."
Cons: "The food."
Pros: "Terrible service on board. The flight attendants were upset all the time. They offered drinks only twice with food service and limited options on a 8 1/2 hours flight. If you asked for anything they would be very rude. Food is horrible. Entertaining on board is very good with lots of options. We were on time and we made it safely."
Cons: "Service on board was really bad"
Pros: "The flight was exactly on time,fantastic in flight service,and a fantastically smooth ride."
Pros: "On-time dep./arr. luggage arrival"
Cons: "Poor, old tech seats wired-remote in armrest uncomfortable in general inadvertent pressing volume, channel poor quality video screen poor movie/music choices reading lights mis-aimed got used to bad food a long time ago. (above applies to east and westbound flight) flight back from Milan to JFK /very cold cabin temperature (westbound"
Pros: "I gained peace of mind due to the professionalism of the crew,ease of boarding,comfort of the seating,my special food needs addressed and true enjoyment of the movie selections."
Cons: "I would do it again because if it was this good why would I change. Also,because I plan to travel more often and I need stress free travel on my journey which I have achieved once why not more times."
Cons: "When sitting in an exit row an attempt should be made by staff to reserve overhead storage for those in the exit row because of the no storage under your seat policy, after all you had a staff member right there!"
Pros: "I have good luck with aer lingus"
Pros: "Much roomier than other airlines."
Cons: "One Staff member was in a very bad mood and didn't bother hiding it. The others tried to compensate for her. The arm rest do not go all the way up."
Pros: "Not a single thing"
Cons: "The aircraft was too old and poorly kept."
Cons: "After booking 2 months in advance to be placed at the LAST ROW next to the toilets? I will think long and hard before booking Aer Lingus."
Pros: "Everyone very helpful"
Pros: "Baggage claim assistant Peter in Dublin was very helpful"
Cons: "I asked the person checking and tagging the bags in Budapest to make sure they came off in Dublin for 24 ht overnight layover - I told him twice and he nodded agreement and then tagged them WRONG!!!!"
Pros: "Everything was great"
Cons: "Baggage took 38 min. To come out"
Pros: "Window seat"
Cons: "Was hungry."
Cons: "I didn't like the fact that I was skipped the first time they came around with drinks. It happened on our way to Europe and the way back. I did not appreciate that."
Pros: "The cree's energy and friendliness ."
Cons: "I don't think there were movies to be watched on the individual screens."
Cons: "No USB ports"
Cons: "Cheap headphones given out for the movies, almost impossible to hear speech"
Pros: "Unacceptable never again will I recommend you"
Cons: "Utterly unprofessional"
Cons: "Could not get the WiFi to work."
Cons: "Not polite and patient enough"
Cons: "We were surprised at check-in by a baggage charge for our 1st checked bag for each passenger. (We were led to believe that the 1st checked bag had no charge for each passenger before arriving at the airport.)"
Cons: "Worse experience ever!!!!"
Cons: "Staff at Frankfurt desk rude and dismissive. Spent hour and a half there...spent hour and a half today replacing clothes. Using faulty gps as you have lost my I-pad."
Pros: "See above"
Pros: "Our experience is a bit atypical; we were upgraded to first class. So, everything was incredibly wonderful. Thank you for that unexpected treat! We might be spoiled for life..."
Pros: "Not allowed to carry on 1 bag, and bag with valuable and expensive souvenirs. I thought 1 catry on was allowed."
Pros: "Overall a good experience"
Cons: "Head phones, Real hard to hear sound, very poor quality"
Pros: "Very helpful and kind"
Pros: "On time great stewardesses"
Pros: "TRANSITION IN BOARDING INTO DUBLIN TO USA LITTLE CONFUSION WORRY ABOUT BOARDING ON TIME"
Pros: "on-time departure Smooth boarding Staff professional"
Cons: "could not select seat on-line <24 hrs before. Got to airport 2 hrs before departure and unable to pick seat beside my wife."
Pros: "Friendly service"
Cons: "No wifi on the plane...it did not work on both of my flights."
Cons: "Service on board"
Cons: "Everything was perfect"
Cons: "My checked golf bag was not at baggage claim on arrival. Not delivered for 2 days causing havoc and extra expense for my golf vacation."
Pros: "staff on board aircraft were all very friendly"
Cons: "More check in staff. electronic check in quiosk. more organized way for check in bags. DON'T LOOSE LUGGAGE! Shorter wait times."
Pros: "Absolutely splendid staff and flights that we had. They made us feel right at home!"
Pros: "New with plenty of room"
Cons: "They doesn't let me land and they doesn't give money back"
Pros: "Free movies and tv"
Cons: "Had to go through security twice"
Pros: "It was on time. Going through customs in Dublin. Boarding went smoothly."
Pros: "US Customs pre clearance saved us a lot of time at JFK."
Pros: "A seat next to window"
Cons: "Feeling cramped in a small seat and thin seat cushioning. Not being able to use an armrest due to large sized person next to me."
Pros: "Free wifi card but it was too slow to stream"
Cons: "Broken screens"
Cons: "Read above"
Pros: "variety of movies available especially Irish movies and shorts"
Cons: "Seating space too cramped"
Pros: "The free movies and blanket"
Cons: "Our last meal was a bit unsatisfactory, cold tea."
Cons: "bags were not correctly tagged all the way through from Madrid to Cleveland by partner Iberia."
Cons: "Read above"
Cons: "The booking company Just Fly is terrible. They wouldn't let me change or even cancel my ticket."
Pros: "Crew wonderful.N"
Cons: "None for now."
Pros: "quick entry - but it was not a full flight!"
Pros: "The pilots gave details of flying conditions and landing conditions. Flight was smooth and on time"
Cons: "Lost my luggage"
Cons: "Could have been on time - 40 minutes late"
Pros: "Crew very friendly. Decent leg room in economy"
Cons: "no communication and a few apologies6"
Pros: "Ability to prclear customs, that’s about it........."
Cons: "Going from Air Lingus to American Airlines - they were unable to coordinate our checked baggage. The AA gate agent had no idea what to do. Unsurprisingly, when we landed our bags did not. We are still waiting to see where they are and if we get them back. It seemed that even though we asked and were reassured several times, the team at AA was unable to deal with the luggage transfer"
Cons: "Could you refund me 50.00 as your price included bag price but when directed to book I had to add on bags for a further 50.00 and because of this they wouldn’t let me get on an earlier flight on my return email@example.com or 07799411994 for response"
Pros: "Fruebdjf, courteous and good food."
Pros: "The customer agents were helpful and just great"
Cons: "That out of 4 agents and the manager one simple agent wasn’t as nice"
Pros: "Food ok"
Cons: "No tv in headrest, also outlets didn’t work, almost lost my mind"
Pros: "Great flight"
Pros: "Only wish they would've put me on the direct flight"
Cons: "The transfer was a pain. Signage at Toronto Airport is non existent. I had to stop and ask people which way to go 3 times"
Pros: "Short smooth flight with unexpected food and drink service"
Pros: "Flight left almost on time and arrived on time. Crew was friendly."
Cons: "Wasn't able to select a seat ahead of time like with other airlines. Seat rows way too tight (even for a normal 130 lb person like me). No good movie options, very limited selection. Food pretty bad, but that's almost expected this day and age."
Pros: "Irish people are super nice at the airport, anywhere, as at the boarding The captain has a good sense of humor. Air Lingus both flights has good looking staff and they are nice."
Cons: "The Airlines is Ari Lingus not British Airways Air Lingus has extremely tiny seats for a 11 hours flight. The technology on the plane was very slow and poor. The flight attendants hardly ever brings you water or juices and alcohol is not free of charge for an intercontinental flight. We got took off late cause of the weather but we were all safe."
Pros: "Nice flight personnel."
Cons: "Not even free water on the plane for an international flight! Can it get any more basic!?"
Pros: "The flight attendants were great, helpful and polite. The food was delicious and there was planty leg room. A great airline to fly with and I'd highly recommend them."
Cons: "Nothing, all was great."
Pros: "Great staff, ultra professional"
Pros: "Finally getting to my destination 3 hours late."
Cons: "Issues with check-in, flight delayed multiple times, gate changes multiple times, non communication from attendants."
Cons: "Not the best airplane food I had, luckily I packed some snacks before leaving Düsseldorf"
Pros: "It was awesome how the windows are tinted and you can sometimes control it, and the new TV things on the back of every seat are truly amazing!"
Cons: "WHY is there no dairy free food?! I'm vegan but even for lactose intolerant people with more normal diets - there were absolutely no options! "meatballs and rice or pasta with a cheese sauce" - come ON! It's not that hard to make a vegetarian option that also happens to be dairy free!"
Cons: "The change of seats with the motove of keeping balance on the plane"
Pros: "Nothing. British Airways refused to help us"
Cons: "Took over two hours on the phone to try and get rebooked. Missed the last flight out of the night due to incompetence. British Airways desk check in staff was so rude, wouldn't even talk to us. Thank goodness for the helpful Air Canada grind crew in Toronto."
Cons: "the booking stated that it was Aer Lingus. I went to their counter in Terminal 1 and had to wait in two lines before being told that I was in the wrong terminal and I needed to go to the british airways counter to check in. This was a fail."
Pros: "This was a BA codeshare but operated by AerLingus,supposedly a 4* airline."
Cons: "So called 4*"
Pros: "On-time arrival"
Cons: "Seating was very packed"
Pros: "All staff were very helpful and polite"
Cons: "This flight was delayed. When it came to boarding my husband who needs special assistance was first taken to board first but then had to be brought back as refuelling was not done and was then last on board. When we arrived at Heathrow his special assistance was not there and we had to wait for about 10/15 minutes. It is stressful traveling with someone who needs help and even worse when there are delays. We were advised that we could leave the aircraft which we did but we were left waiting in an area without any toilets which is a problem for him"
Pros: "Good to have movies to pass time on lng flight."
Cons: "2 days prior to returnflight I called stating the at was not enough time to catch a flight transfer having to go thru tsa again . B A assurred me I was o.k. ..It was not. A person should not have to physically run and have stress of wait to get thru TSA then run again back,get on train to next plane.Other passengers then said "ou are why we are starting late". It was a transfer off a plane from Ireland not a traffic issue. BA SHOULD HAVE PUT ME ON A LATER FLIGHT. TO SEATTLE."
Pros: "Luggage delayed."
Cons: "Both legs were late. Outgoing was significantly late. Surprise charge of 75 euros to check a bag. Almost as much as a seat."
Cons: "We were loaded onto a shuttle bus and then stood there (some sat, I could only stand...) for 10+ minutes until the last passenger arrived. Not sure what the airline could do differently there unless it's run a "late person shuttle," and from other passengers' remarks, this was unusual for this transfer."
Cons: "No food, and no entertainment. An older airplane"
Pros: "See above"
Cons: "See above"
Cons: "No complimentary drink or snack, how come?"
Pros: "My screen worked and there was a good selection of movies. I also had a window seat which was great. Any seat except the middle, is always great."
Cons: "No vegetarian options."
Cons: "Rude at check in. Late taking off."
Pros: "The food was surprisingly good"
Cons: "This was an old plane with the cvs in the ceiling and only every 8 or so seats so the entertainment was difficult to see and much needed during a 7 hour flight."
Pros: "Aer Lengus is great. Complete contrast with the trip from the US to Heathrow with BA-D. That leg was horrible, one of top two worst over my 30+?years of traveling internationally Viva Aer Lengus comfort and customer relations, what a difference with BA-Disastrous customer support in Heathrow"
Cons: "Aer Lengus is great"
Pros: "Not much"
Cons: "1. BA said I couldn't get a seat before 24 hrs before. Then when I tried to get a seat assignment I was told (by email) to contact Aer Lingus. Aer Lingus said that I should have called before 24 hrs before, and that seats were now in control of the gate (this still 22 hrs before flight time). Total lack of coordination. 2. At check-in I was first told that my bag was too big for carry-on, although BA had accepted it. I shrunk it down. Then I was told it weighed too much at 15 kg. When I asked why BA accepted the weight I was told BA's weight limit was different. 3. Net net, if BA is "arranging" the flight through a code-share it should have responsibility for insuring I am treated like a BA customer. Aer Lingus' customer treatment leads much to be desired."
Pros: "swift boarding allowed for an earlier departure and arrival 30min ahead of scheduled time"
Cons: "I waited 30min at the priority check in queue while being first in line this whole time. There was only one counter open for normal check in and one for priority when I arrived and after 20min waiting, the priority counter closed completely and there was just one counter open remaining, with just 10-15min before the check in closed. We had to wait another 10min to be able to check in our luggage! On arrival, luggage took 45min to just start delivering, completely wiping out the 30min arrival ahead of schedule."
Pros: "Staff was pleasant."
Cons: "Website didn't work for online checkin. Flight only half full but somehow I was assigned to the coldest seat on the plane with an exit door obstructing legroom. Toilets were out of order and only one was available for most of an eight-hour flight. Airline charged for drinks. Food (chicken stew in a brown gravy?) was repellant. Entertainment choices dated and uninteresting. Luggage lost, with one agent available to slowly help more than 30 people. Luggage missing for over 24 hours. No response from airline. Enough."
Cons: "Lost luggage for 25% of the flight. They say this happens often. spent 3 hours at the airport filing a claim. I hope I see my suit case again"
Cons: "The sign said it would board by rows but they did general call and it was ridiculous on a flight this large. Nothing"
Cons: "This was a connecting flight for us and was delayed causing us to miss our flight home from London to Los Angeles. There were no flights back to Los Angeles until the following morning (18 hours later). We had to stay in a hotel near the airport in the meantime. My boyfriend and I were forced to miss work an additional day causing stress and inconvenience to our lives."
Pros: "Staff was cheerful"
Pros: "The food was pretty good"
Cons: "The movie selection was really bad and not updated. They lost my luggage, but not only me, 10 more people luggage. And when we went to reclaim they didn't even have papers for all of us. Really unorganized"
Cons: "Terrible food, no option available online to order special meals, the restrooms were filthy and not looked after. We are never flying either British Airways or Aer Lingus in future. It was a big mistake !"
Cons: "they lost all our luggage"
Airlines flying from Ireland to Detroit have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Ireland to Detroit
Masks required on board, masks provided on flights from Ireland to Detroit
Social distancing seating
Middle seats unavailable to book on flights from Ireland to Detroit
Testing for antibodies, testing for symptoms for flights from Ireland to Detroit
Waiving of change fees. Search flexible flights from Ireland to Detroit