Flight on time, friendly crew.
Not so good meals. For a 9 long-haul flight only one meal provided, other was a cheap candy bar. Other carriers do offer breakfast. Traveled with child and did not allow priority boarding at LHR. Limited leg room, I assume this already a trend well known by travelers.
I arrived safely and on time
Audio plug for my seat was broken, but I slept so it worked out Kay.
Friendly crew. Good day in the skies.
Boarding, friendly people in London and Hamburg
Flight attendants, plane, food
General sense of management and professionalism, punctuality.
Lack of attention to detail and general frugality
Discomfort in seat, need to pay for water, no WiFi or Internet/entertainment for international flight.
Flight was 2 hours late, causing a missed flight. Baggage took 90 minutes to arrive. The airline provided no info on connections as hundreds of passengers stood around for an hour and then chaos reigned as all rushed to get rebooked in only two lines. Nobody got rebooked until the next day and had to stay overnight in hotels with a voucher that provided only minimal food after a 15 minute walk to a fast food restaurant. the following day we were rebooked to Copenhagen rather than Berlin, with no guarantee of a connecting flight. I was forced to buy another ticket on another carrier in order to make my own wedding.
Food was reasonably priced. Price of flight was great.
Not a lot of room. Tight space.
customer service was nice, although not efficient (they double charged me for a second piece of luggage) i liked the larger seats
double charged for second piece of luggage
That was a pleasant flight with quick check in.
There was no free beverages like water, tea or coffee.
Ground staff at Manchester very helpful
Information on KLM website and flight status said 50 minutes delay and was never updated with the true status. 3 hours before we took off. KLM blamed the fog at Manchester but to be honest most other flights seemed unaffected. Put up in an IBIS hotel and fed substandard food and shitty hotel room with an Aircon unit that clunks into action every 30 seconds keeping me awake. It's external so I can't switch it off. Being given a 10 Euro voucher for food at the airport when most food and a drink will cost you 12 to 15 euros.
The flight was great.
The flight attendants could not do enough for you.
Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in.
Cabin Crew was awesome.
Entertainment System was not working and no Non-veg food option in flight.
Flight was on time and quick and comfortable
|Flights Arrive in||Miami|
|Flights Depart from||Ireland|
|Airlines||British Airways, WOW air, KLM|
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