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Pros: Was able to switch to an open row dubai to jfk. Nice crew..good food..veggie choices.
Cons: Jfk-mia..held for gate 1 hr..

Pros: Excellent care of crew to ensure social distancing is adhered at all times.

Pros: Nothing, weren’t even allowed on the plane.
Cons: Should have let me on the plane.

Pros: Lay flat beds and vegetarian food

Pros: Nice service and excellent staff will recommend Emirates airline to everybody

Pros: Plane was modern and more comfortable than most
Cons: I do understand that it was an overnight flight but the crew came around only during meals and at no other time did they check on us. I hit the call button and nobody came - call button just went off. I was in the middle next to a sleeping passenger and could not get up.

Cons: Boarding system did not work temporarily and the boarding was delayed

Pros: Lamb and chicken were good but kids didn't like the kids meals..
Cons: 2 of the female crew members had attitude problems when asked simple questions by passengers. One was an Urdu speaking flight attendant and the other was a blonde woman. Regret I didn't get their names. Please work with them on being nicer with passengers.

Cons: Availability of livesport tv channels

Pros: Good flight and crew but.......
Cons: .........they left my suitcase in Seattle and it didn’t get on the flight to Dubai AND they didn’t want to give me a voucher for accommodation in Dubai despite a 15hr. wait for trip to South Africa. For two hours I pursued different officials in Dubai until they organized a voucher for overnight acc

Pros: Flight was delayed for 6 hours while we are in the plane, on top of my 13 hour flight
Cons: letting people know that flight will be delayed ahead of time

Pros: Yes all things are good
Cons: Very good experience

Pros: The other services was okey
Cons: The checking in at the airport terrible

Cons: It was too cold

Pros: Staff is very friendly. Food service is really good
Cons: Everything is good. But need to improve a entertainment. New movies Indian handi and Pakistani

Pros: I was able to uograde
Cons: They used a lot more miles to upgrade than I thought they would Emirates keeps saying the ticket I bought through Kayal was a super saver- well I did not find the time combo I needed to travel and the prices I found on the Emirates website and Kayak were similar to within 50$

Pros: Flight attendants were very nice

Pros: The food was very delecious and the crew was very friendly.
Cons: Staying seeting with no chance to raise my leg was not comfortable.

Cons: Noise of serving some people dinner in middle of night interfered with sleep. Deep dip South meant no internet for much of the flight lots of noise and inconvenience trying to fix Tvnz for (rude) lady in front

Pros: Clean cabin, polite Attendants, fast internet and great food and drinks.
Cons: None at all

Pros: Quantas Operated by Emirates is definitely not Emitrates standard.

Cons: Cabin crew were reluctant offering passengers liquids on board we had to go and find them to ask for either water or juice as it was a long Flight which took 15 Hours on Air

Pros: Level of entertainment
Cons: My companion ‘s screws wasn’t working. The stewardess was advised twice but nothing was done

Pros: The overall experience was good.
Cons: The non-veg food option was limited to a prawn dish only which may not be a good option for all. Should have a chicken or goat meat alternative.

Cons: They didn’t have enough landing cards in English, the aircraft temperature inside was too cold, the staff didn’t close the curtains to the galley area and made noise and light while everyone is trying to sleep, our baggage came out last despite having priority tags and the boarding process from the lounge in Dubai with lifts was very combersome

Pros: The service is the best.
Cons: The seats on the Boing 777 don't compare to the seats on the Airbus from Dubai to Los Angeles.

Cons: From Dubai to London was very cold in the plane

Pros: I liked the service but the problem is carry on bags
Cons: Carry on bags they're taking my small bags I don't like it they did to cargo

Pros: Thanks to the nice lady who gave up an Aisle seat so I could sit next to my daughter.
Cons: Other people's kids are wiggly and annoying, and there were many! Not a seat empty in the huge plane. PThe staff did as best they could under the circumstances. But 17 hours of crowds are hard to take. Very rough landing, which I wouldn't mention except that I've had several on Emirates lately.

Cons: Too nosiness to hear movie

Pros: Everyone was very friendly. And, the amenities offered are superb.

Pros: Same comments as above.

Pros: The flight crew is great, the plane is modern and the in-flight entertainment is awesome
Cons: Food quantities could be more. In such long haul flights, individuals line myself who do not sleep in focus tend to get hungrier. Boarding at Dubai has become a mess ever since Trump instituted a restriction on carry-on electronic devices for flights to the US originating from certain middle eastern counties.

Pros: overall I was comfortable. My food was good.

Pros: Would have been better if the Veg food was not of the saem menu as in the preceding flight

Pros: Flight crew was responsive and courteous.
Cons: Seats are hard. Scrambled eggs were not edible.

Pros: I was fully satisfied
Cons: Onboard upgrades for one way was too expensive

Cons: More varieties of veg food should be introduced. Seats have a bit of less leg space No wifi

Cons: Too long layover

Pros: Airbus 380 is my favorite plane; the entertainment selection was very good.
Cons: Dinner featured a salad of potatoes and green beans and the entree included potatoes and green beans, a repetition that seemed odd. According to the printed menu, the passengers had a choice of lamb or chicken, but I only heard the flight attendant offering chicken - no mention of lamb. The food was much better on the Rome to Dubai leg of our trip, as was the service.

Pros: Staff Seats Food Cleanliness Good destinations
Cons: Boarding process is retarded. They do way too much, too many steps, too many checkpoints, stairs, hallways, people checking tix. Too much tea and not bringing the customer what they've asked for.

Pros: i like the food.

Pros: We arrived.

Pros: Boarding went smooth. Amazingly courteous staff. Great attention all during the flight. Great entertainment options with all kinds of information availability.
Cons: Customs forms into NY were unnecessary. Everything else that I can think of was out of Emirate's control.

Pros: The in-flight service, food, drink, and entertainment were excellent. If my ticket didn't say that I was on the airplane for more than 9 hours, I never would've guessed it. Flying at its best.

Cons: We fid not enjoy the close proximity of several screaming children who insisted in screaming at all hoyrs, making sleep impossible. What was concerning was the reluctance of the staff to intervene. Most disappointing as we did not have any sleep at all overnight.

Pros: Safety, on time, A380 is better than B777 (comfort)
Cons: Food, i like the hot bread rather than cold bread

Pros: I watched movies the entire time.
Cons: I didnt like that i had to sleep on metal chairs at Maldives outside airport. My layover was 11hrs and 35 mins and enirates didnt accommodate me at all during the wait. Not even a meal voucher. Talked to a guy named Ishmael Shinad and he was beyond useless. Wasnt the happiest person on flight.

Pros: I got left alone! I watched movies, and slept most the flight!
Cons: Nothing in particular. I just wanted to be out of the plane asap since my "fun" incident in Maldives. Safe to say that emirates has ruined my vision of the maldives for a while.

Pros: great plane and service, and so many movies
Cons: the passenger next to me had no sense of personal space or boundary, head on my shoulder while sleeping, foot in front of my chair, etc. and no english; gave the flight attendants a hard time too

Pros: Seat was not comfortable for a 3hr flight. Was very disappointed
Cons: Seat, tv, choices, flight attendants speech articulation.

Pros: We were in coach and the crew made us feel like it was business class!

Pros: It was a safe journey good rest and a very smooth operation
Cons: More vegan options

Pros: Service was ok not a big deal. Could've had a accommodate us for the 2 hour delay
Cons: 2 hour delay...and once in seat it was too hot with traffic of planes in front of us.

Cons: Was not offered a drink in first class prior to take off.

Pros: Flight crew was ok and boarding was really quick
Cons: Terminal 2 security at LAX is awful and inefficient Also plane had a malfunctioning switch and it took them 1.5 hrs to fix while we are on the plane. This was 1.5 hrs delay on a 58 minutes flight. :(

Pros: All was good
Cons: All was good

Cons: As usual, the food is pretty mediocre even in first class. Edible but now much more .

Pros: Awesome prompt and courteous service.
Cons: Nothing

Pros: Inflight movies and charging stations at every seat at the delta Gates and at every seat on the plane.
Cons: We had originally reserved a window seat and an aisle seat but when they changed our flight they put us by the window seat and the middle which we didn't like.

Cons: Got a stiff neck cause the seat would not go back. Makes it difficult to see the entertainment with my progressive lenses

Pros: Wi-Fi and movies to pick from,super!! Nice music while loading and unloading. Calm feeling with everyone,brilliant idea. Keep it up!
Cons: Best flight, security our always the downer in traveling.

Pros: Great
Cons: Great

Pros: Boarding was on time and the process was efficient.
Cons: The flight attendant could not serve coffee or tea due to "no potable water" onboard! The electric outlets at each of our first class seats were not functional, both the USB ports and the electric plugs did not work so we were not able to charge our phones during the flight. When I mentioned this to the flight attendant her response was that she had not received a report that the electric was not working. No other assistance was offered. There was very little legroom even though these were sold as first class seats. The plane was old and dirty, the armrests were sticky.

Pros: Everything

Pros: Great service by crew!
Cons: Took too long to get on board.

Pros: The flight was delayed by 50 minutes and then they underestimated the time to de-ice.

Pros: Big bathrooms, friendly staff, free eyemaks

Cons: .

Pros: Got an upgrade to econ comfort
Cons: WIFI wasn’t working. USB charging port wasn’t working either

Pros: Not much to like
Cons: Poor customer service, panicking customers for nothing and just general lack of consideration for paying customers. Definite turn off to Delta. Not planning to use this airline agaon

Cons: The crew was late so we were delayed two hours. I find that extremely infuriating when you are a passenger and have to show up two hours before your flight. I also would lose my job if I was two hours late for a client.

Cons: My flight got delayed for twelve hours with no compensation for a hotel.

Pros: customer siervice was great and welcoming was awesome

Cons: Landing was frightening.

Pros: Excellent Detroit crew

Pros: On time departure; good updates by flight deck; luggage arrived unscathed.
Cons: Once beverage service was complete, flight attendants retreated to the back of the plane. On a 4-hour flight, it would have been nice to have someone come by and ask if we needed anything, such as water, coffee, or juice. Granola bar was good.

Cons: It was freezing cold on that flight. Cold air from side panels above the windows was blasting in our faces.

Cons: Got stuck for two hours sitting in the plane because the computer systems went down.

Pros: Clean & modern aircraft Comfortable seat Proactive customer service
Cons: Delayed departure (due to Air Traffic Control) Finding my bag damaged on arrival More refreshments would have been nice

Pros: The flight attendant. Lovely and professional.

Pros: Tv on flight
Cons: Flight attendant skipped me for drinks

Pros: Got a window seat, my luggage arrived with me
Cons: Late

Pros: Fast boarding, everyone nice.
Cons: Wifi was yo and down the whole flight, about 20 times, so kids were not entertained.

Pros: we got on another air conditioned plane
Cons: We initially were put on a plane with defective air conditioning.... it took 90 minutes to finally decide to put us on another plane. The older planes have hardly any room under the seat in the isle seats.

Pros: The flight attendants were very friendly

Pros: Crew was fantastic! Everything was satifactory and as expected.
Cons: Flight was delayed from leaving the gate due to a fuel manifest needing to be signed. My baggage was really mauled ( by TSA or by Delta baggage handlers, I don't know). One zipper on a compartment was totally torn off. Another zipper was missing its pull and was difficult to open.

Pros: EZ play newer plane nice staff
Cons: Power plugs did not work in seating row and air vents did not work

Pros: Great staff, quick service.

Pros: Perfect

Pros: I got home.
Cons: Staff is ticketing were unhelpful in straightening out Boarding process. I ask for help and the agent came over and read the computer screen to me as if that was all he was there for.

Pros: Just to clean the cabin a bit more and the folding table tops. thanks!

Cons: The fact that seats could not be reserved ahead of time. Having them assigned at the gate is illogical and does not reward the passengers who reserve / check ahead of time. Additionally, it creates unnecessary rush at the gate.

Pros: Efficient, comfortable, on time

Pros: Service.
Cons: Boarding. Was late because 1- airplane arrive about 10 minutes late and 2-have to wait passengers coming from Orlando.

Pros: Friendly and helpful crew. Drinks and snacks were nice and were given in larger portions than some other airlines I've flown.
Cons: The seats were not comfortable. I was in general boarding but I was still disappointed with the seats. Hard to stay comfortable during a 3 hour flight. Cabin temperature was a bit cool for my liking.

Pros: Row to myself

Pros: great

Pros: We were late leaving and missed our very tight connection at JFK. When we went to an agent we found we had been already rebooked on another flight through Detroit arriving 2.5 hours later than original. Our luggage was also rerouted to follow our flights and was there in Phoenix!
Cons: 45 minutes is too tight a connection in JFK when you have to change terminals even if the flight were on time!

Pros: Yes, Very good

Pros: The crew was very kind

Pros: Decent price for economy comfort seat, 4A.
Cons: The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate..

Pros: Almost everything, especially the crew.
Cons: Don’t feel like anything should be better to be honest

Pros: Just as I expected. And I made my last connection easily.

Cons: Travelled business class and was ace experience

Pros: Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!

Pros: Great crew, comfortable seating with enough leg room.
Cons: Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated

Pros: Reasonable space in economy class seats
Cons: Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run.

Cons: Head support for 6 feet plus people on seats would be good

Cons: There was no wifi on flight

Pros: The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated.

Pros: Awful
Cons: Everything

Pros: Nothing
Cons: They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this.

Pros: Like the overall KLM experience
Cons: Food could have had better quality and the stewardess served it all at once versus in the various courses.

Pros: The crew was amazing and the food was great.
Cons: Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress.

Pros: Quick flight

Pros: Good
Cons: Nothing

Pros: And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing

Cons: Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM

Pros: Employees were very friendly
Cons: The seats were very small

Pros: The staff tried to help me when it was evident we would not arrive on time
Cons: The connecting flight is too short of a time. We were late out of LAX and I missed my connection and had to sit in airport for 5 hours. Missed my grandson’s third birthday party. Just made me sad as Travelled from far to try to make it.

Pros: The flight to Gdansk took off and arrived on-time and the staff were professional.
Cons: The flight to Amsterdam from Gdansk was late and I had to RUN to the connecting gate. 50 minutes is NOT ENOUGH time to go through passport control.

Pros: Easy to board and easy flight.

Pros: Able to fly direct to ansterdam
Cons: Have to lay over on the way back. More expensive than other airlines.

Pros: The leg room, was surprisingly roomy
Cons: The food and that there was no entertainment.

Pros: Friendly in-flight personell
Cons: Approx. 1 hour delay, which was not the airline's fault (construction on runways)

Cons: Delay can occur sometimes but it wiuld be better to be explained its reason and the estimated time for boarding. The customer service at CDG airport was the worst ever and all people standing boarding desk were useless without any mind what they are doing.

Pros: Fabulous trip with friendly, helpful staff
Cons: Nothing

Pros: Airlines issue
Cons: Profiling certain customers

Pros: Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate.
Cons: The amount of extras you have to click no to while checking in online.

Cons: It was announced I can choose between fish and chicken meal but when I requested for fish meal, I was told it’s finished. My seat was 21, and it surprised me. If something can be changed about that then your services would be much appreciated. Thank you.

Cons: No proper info regarding cancellation. Staff was unfriendly and abruptly responded to passengers.

Pros: Everything. Staff incredible.

Pros: I really like the spaciousness, the plug ins and general service
Cons: I have a dairy allergy but had no option to prepurchase a dairy free meal. It made for a very unenjoyable flight as I couldn't eat anything they had. What was worse was after I told them of my situation they said they understood and had a meal that would do but there was cheese, yogurt, milk chocolate, etc.

Pros: That we didn't crash
Cons: Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours).

Cons: Terrible service in flight and customer service wise .. app functionality was below

Cons: Flight delayed, had to take two more flights and was a four hour trip turned into a 12 hour, 4 countries trip

Cons: I requested low fat meals. The first one, was OK. But they forgot my request for the second one.

Pros: I ended up getting home with less delay than originally predicted. I guess that's a good thing Also delta customer service was super polite and trying to help when I called
Cons: Delay again... seems to be pretty frequent on KLM flights at least on the ones I flew with in the past 4 years... this time it was 3hours wait due to a technical issue... no alternative flight option and we ended up getting a very old plane as a replacement. In addition people at info terminals are disorganized and not kind at all..

Pros: Special treat for King's Day Friendly crew
Cons: 15 min late boarding 30 min delay leaving the gate Very little leg room

Pros: No entertainment or food needed on a half hour flight. Otherwise excellent.
Cons: Nothing​

Cons: sardines!

Pros: KLM Is an impressive flying experience. We enjoyed the comfortable seats, the in-flight entertainment, and the food. The flight attendants are top notch as well.
Cons: The only complaint I have regarding my most recent flight was the incredibly rude service staff whom we experienced at the front counter at check-in. After a harrowing cab ride to the airport in which our driver continuously ignored my request to follow the GPS insisting that he knew faster shortcuts, we arrived 40 minutes later than intended. Additionally he dropped us off at the wrong terminal such that we finally arrived at the KLM gate an hour later than we had planned. This was especially frustrating as we are traveling with two small children and made every effort to be punctual and leave early to be sure we got there with time to spare. Not the case today. All of that I could deal with, but when we arrived at the KLM counter, and I apologized to the attendant staff member that we were late and explained that our cab driver got lost, she responded by chastising us first in Spanish and then in broken English. She made sure to make it clear to us that it was our fault and we should not blame the Argentinian cabdriver. The cabdriver was not actually Argentinian, but that is totally besides the point. I was totally taken aback to be treated so rudely as a greeting at the airline counter. My wife share the same sentiment. Nothing like this has ever happened to us before. Thank God, every single airport personnel and of course KLM staff member on board was incredibly kind and accommodating of our children subsequent to this. It saved what otherwise could've been a terrible experience.

Pros: In general, it was ok
Cons: Flight was delayed and because of this I missed my connection flight to Amsterdam

Pros: Excellent crew made this flight very enjoyable. A lot of information during the flight about the route, arrival times and clear explanation of the departure delay. Very friendly and attentive.
Cons: Only 1 drinks round on a 3h flight.

Cons: Terrible moslem food, too much lentil with tasteless chicken

Pros: The price was nice.
Cons: Plane looked unkept on exterior. Crew was nice but lazy.

Cons: I had booked a paid seat with extra legroom, but at check in the seat was given to another passenger

Cons: Short and sweet

Pros: n/a
Cons: The entertainment system was very old with minimum selection. My entertainment system actually stopped working. The seating area was very cramped. I called for service a couple of times from my seat, but nobody came.

Pros: Crew was great but at the airport they had us weight our carry on and then made us check it for 90 euro.

Pros: Crew memebers
Cons: Nothing

Cons: Entertainment worked sporadically

Pros: Staff were friendly and seats in business were super comfortable.

Pros: The new movies selection, food was very good, staff more friendly than previous flights
Cons: Boarding always a problem on MEA we have to wait too long in the queue

Pros: Very nice crew. Nice meal service and drink service throughout. Great choice of entertainment.

Pros: Intranet meant I could watch movies on my iPad
Cons: Seats are very uncomfortable

Pros: On time, staff was nice.
Cons: Not many options and not even a glass of champagne. That’s a minimal requirement. No sparkling water. Just very limited

Pros: The staff were very helpful and professional.
Cons: The food was awful and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved.

Pros: Crew was nice, too short of a flight to figure out more
Cons: no chance to try. Can’t pick a special meal in short term flights and snacks are not vegan

Cons: Being in the middle of the 4 seats with guys on both sides. They tend to restrict the space by using the arm rests.

Pros: Everything except the seat. Service ("would you care for a drink/beverage?") could be better.
Cons: I paid for a"premium" seat on one of the emergency exit rows for the extra legroom. This was next to a galley. The seat itself was no more than 18" wide (NO EXAGGERATION!!) if not less. I had to sit on an angle (one butt cheek at a time) for 9 yours. I do not have a big butt either. This seat should have been a discounted seat, not a premium seat. I am so angry about this, I will NEVER fly Air France again.

Cons: I will not use o recommend to anyone to buy a ticket with the agency, at the airport in China we were treated like criminals because as they said we were not register in the system as passengers it was really a nightmare

Pros: Boarding this large plane went relatively quickly and orderly.
Cons: Seats were tight and got a bit uncomfortable. This was a long flight. Could use a much better cushion.

Cons: Leg space.

Pros: Nothing
Cons: Airplane delay to take off 1 unknown reason After landing in Paris 50 min sitting inside airplane moving around Late for flight transfer. Sitting in Paris airport 5 hours. Customer service no working. Never fly Air France anymore !

Pros: The free glass of red wine when the plane finally took off.
Cons: The flight was delayed. We were told that it was just a half an hour delay by the man that was informing us of the delay and then we were then told by a woman that it was going to be over an hour. We weren’t told any specifics of why the plane was delayed, other than: “ the engineers are looking at the issue now”. We received messages saying that the flight was cancelled but then we were told to ignore that. We were told that we would have an update every 10-15 minutes but by the time we had the next update was 1 hours later, we were told that the plane will depart at 15:50- which we did. But we also sat on the plane for an extra 2 hours or maybe even more (couldn’t bare watching the time at this point) because the man that was supposed to push the plane backwards in order to reverse the plane didn’t turn up so we then had to wait for all of the other planes to take off before we could. Eventually the plane set off at 18:20 and I got in France 19:30-20:00 ish?

Pros: Food and service was good and price was acceptable
Cons: Very long route

Pros: Nithing
Cons: They were unfreindly and rude.

Pros: Nothing.
Cons: They loosed our reserved seats, our luggage, food was awful, ground staff was disrespectful.

Cons: The flight was late, real late.

Pros: Speed, courtesy of the flight attendants
Cons: Landing was a bit rough, understandable due to the weather.

Pros: Crew was professional and friendly. Plane was clean. And food was served quickly without the hassle of ordering from a menu and paying. And it was delicious. Best airline food I’ve had in a long time. The chocolate dessert was incredible. And a coffee to go with it. Made a three hour flight very pleasant.
Cons: All airlines need to remove a row of seats and give everyone just a bit more legroom.

Pros: Good service at gate and on board

Pros: The crew was good and very good pilot's
Cons: No leg room between seats

Pros: Crew was welcoming
Cons: Space between the seats was too small.

Pros: Short, lots of leg space

Pros: Efficient on and off Staff polite and helpful

Pros: Missed connection and it was airport not Delta that was the problem. Not a good way to start a vacation. Rating is for the Paris Airport, not the flight crew or Air France employees. Still sitting in the airport when we should be at our destination.
Cons: Hundreds of people missed their flights. Delta had us into Paris with an hour and a half to get to connecting flight. Missed flight due to huge delay in passport approval. They seemed completely unprepared.

Pros: All crew I interacted with was great, friendly, and helpful.
Cons: Flight was late. Boarding very slow. Entertainment was ok by today's standards. Each seat had a display, but movie selection was not great. For a French airline I was looking forward to breakfast -- maybe some nice pastries or at least a decent croissant with jam. None such. It was disappointing. Meals were not impressive either, but the complimentary wine was good. I did not find the seats comfortable.

Cons: Each time the space in this planes is smaller. Surprising, it was very hot all the time.

Pros: Cheap aircraft, not even headsets
Cons: Dirty aircraft, I expect more when I pay a lot

Cons: Too crowded

Cons: Meal choice missing kosher non-gluten combination.

Pros: The service provided by Jet and Air France was excellent. The wheelchair service did help very much

Cons: Very warm and stiffy air on board. Need change light. Very sad neon. Probably Boing style.

Cons: Delay over an hour

Pros: It was as expected.
Cons: Boarding was a bit tedious because we had to first board a bus to take us to the airplane.

Pros: nice crew; excellent check in experience!
Cons: boarding in Riyadh is always a nightmare. and as many have noted, the seats are too close for the average size of many boarding in Riyadh

Pros: Friendly crew; comfort; punctuation. Fast boarding
Cons: Simple food - very small amounts. No entertainment.

Pros: Good food. Although no Cappucino as in AF from Sanfransisco to Paris.
Cons: No entertainment at al. Specifically, I could not lean my seat b/c of a mom with a baby behind me...

Pros: Croissants instead of pretzels was a nice change of snack
Cons: Computer failure rendered the check in process a total mess. Staff seemed utterly at a loss and also totally unprepared for this very early and very full flight. Most passengers seemed to have multiple bags to check. Since this is a regular flight it was hard to understand why check in staff wandered in late when time was already tight - let alone having a system failure as well to deal with. We were 50 minutes late leaving. This resulted in many of us either missing or having extremely tight (stressful) connections at CDG Paris.

Pros: Ticket price
Cons: Long check in wait in Dubai. Food was shocking - inedible!

Pros: Good entertainment
Cons: For the continuation of this flight of course I was still in the same seat in the middle and I had signed up and reserved an aisle seat

Pros: Same as above, the crew was very friendly and the food was great.
Cons: Seating was cramped and uncomfortable for a tall person.

Pros: Bar/Coctail service on AF was excellent.
Cons: Boarding area at CDG had almost nothing in the way of food and drink. Only one small Illy. Unbelievable in a major international airport.

Pros: Boarding was efficient, the flight was on schedule, crew was nice.
Cons: The temperature for this leg of the trip seemed very cold. I wore 2 sweaters & a jacket plus the blanket. Hard to rate entertainment (I wasn't aware of any).

Pros: Crew members were nice and polite.
Cons: The plane was so old, it's like they bought it at a junk yard. The seats were falling apart and were very uncomfortable. Entertainment system is the same age as a VCR. Food was so bad I actually threw up (first time for me ever; I can eat pretty much anything and no problems). Given other compatibility priced options, I won't fly AirFrance again.

Cons: The pancake was not cooked enough couldn’t eat it

Cons: Checking in was quite annoying because BA canceled our return and over the phone but we still had to transfer all our information upon checking. Boarding rather chaotic. Random searches were not organized. Seats were okay. Food just edible. Mostly the staff was polite and there was one attendant in coach who was very pleasant. Shoulder length blonde hair, she was genuine and cheerful. It was an okay flight, but my experience was more comfortable and the feeling of being dealt with as a person was more evident on my flight to London w BA. I appreciate that the flight went well but American Airlines still has a long way to go in customer genuine service and experience.

Cons: Flight was run by American airlines. The Seats on the 777 were small extremely poor legroom.

Cons: The cabin crew was quite stuck up and unfriendly

Pros: Unlike my previous BA LHR-PHX flights, this one was in a 787. The humidity is much better in a 787. It makes a huge comfort difference in a 10-hour flight. As always on BA, the food was very good.
Cons: Seats were a a bit cramped. The flight crew seemed overworked.

Pros: The flight was relatively on time and the crew was nice
Cons: The food was not the British Airways high quality

Pros: great crew great seats great entertainment great pilots great food and the greatest airline in the world
Cons: free wifi

Pros: I had to swap seat to be able to access the loo easily from an Isle seat

Pros: The crew was great.
Cons: The seats are very close together and uncomfortable. The quality on the screen was poor.

Pros: Great !
Cons: Kosher meal a bit hard to open

Cons: The entertainment system wasnt working on the first flight, and had poor content on the second flight.

Pros: Nothing particularly
Cons: Food was awful

Cons: This flight was run by American Airlines. A new aircraft and a wonderful crew.

Pros: Nothing. Flight attendant throws the tray of food all over me. Never apologize Worst flight ever I'm a Gold Frequent Flyer. No more!!! Good Bye British Airways Hello Cathay Pacific!

Pros: we buy the tickets from kayak and reconfirmed with British Airways is that we allowed to have one suitcase of 23 kilo checked in for each person . would get to their products and we paid 180 US dollars for the read suitcases we have . I didn’t mention kayak to give me the 180 us dollar back
Cons: we buy the tickets from kayak and reconfirmed with British Airways is that we allowed to have one suitcase of 23 kilo checked in for each person . would get to their products and we paid 180 US dollars for the read suitcases we have . I didn’t mention kayak to give me the 180 us dollar back

Pros: Staff was kind and curteous
Cons: Very crowded, sat 2.5 hours on the tarmac. Air was not functioning in back two sections, bathroom overcrowded. Went to the forward bathroom and airconditioning running strong and bathrooms not in use. I think that in an emergency situation, all passengers should be treated with respect. Letting customers use the bathrooms in business class and receiving the same airconditioning would have been humane.

Pros: The attitude of crew long ques for toilet
Cons: Long queues for toilet

Cons: Entertainment system did not work properly

Pros: The crew was kind and professional, cosy seats with enough place for the legs... Good content in entertainment system.

Pros: Flavor was fine
Cons: Out of 6 special vegetarian meals provided on 4 recent flights, all were pasta. One main meal of pasta even had A SIDE of pasta salad.

Pros: The 747 is spacious. Seats are comfortable and recline. Restrooms are comfortable. The flight crew was wonderful. Food was better than average. Wine was included. Enjoyed the ice cream.

Pros: Bathrooms were fine
Cons: The TV monitor is smaller than my first Apple computer and there are no USB outlets for the long flight. The food is not well stocked and choices are minimal. The seat I was in didn't recline as normal due to location. :(

Pros: Service, clean restroom, courtesy of crew members

Pros: Nothing really was good or stood out in a positive way.
Cons: Horrible lie flat seats with absolutely no stowage room. Seats are super cramped with 8 in a row you feel like being transported in a cattle car. Crew was most decidedly unfriendly. We were boarded on time despite the fact BA knew the flight was delayed and sat at the gate for an hour. Food was equivalent to hospital food. U must be crazy to fly business in BA. Never again.

Pros: My upgrade.
Cons: That I needed to be searched again before boarding the plane. The long layover.

Cons: the flight delayed a lot and i missed my connection flight as a result

Cons: Flight was very late. Reason given was a mechanical issue but last minute boarding was people whose flight out of Gatwick was cancelled and they were bussed to Heathrow so I suspect that was the real cause for the delay or at least a part of it

Cons: The airplane was shaking all the flight

Pros: The crew was great
Cons: In Dubai, British Air won't allow you check in more than three hours prior to flight time. Since you can't check in, you can't go through security. Since you can't go through security, you can't get to the actual terminal (where all the stores, restaurants, lounges, etc are). Therefore, if you arrive at the airport too early. you're stuck in the outer holding area prior to the check in area. Nothing to do. Nowhere to go. Still weighted down with all your bags. A real bummer. Once you're allowed to check in, it takes about 30 minutes to get to the real terminal (check in, emigration, security, train ride, etc). The flight starts boarding one hour prior to departure. This leaves about 90 minutes to make it through the entire terminal and get to the gate. Any extra time can be spent looking at all the things you could have enjoyed if you could have checked in earlier. Since nobody including British Air told this in advance, we ended up twiddling our thumbs for eleven hours in the outer holding area.

Pros: The flight was smooth from boarding to landing early at Heathrow.
Cons: It was a fully booked flight, which means the person next to you tends to overflow into your seat

Cons: I paid 100$ because I had to cancel my request. It was a technical error of your reservation system which unexpectedly changed my return from the 5th of November to the 6th of November. The fine was unfair and you're required to refund me.

Pros: The staff were some of the friendliest I have encountered in recent traveling experiences. They were very attentive to every passenger.
Cons: We only paid for economy seats, and unfortunately, it's hard to expect much more than what we got. The friendly service made up for the lack of comfort these seats provide.

Pros: Upgraded to world traveler plus was way more comfortable. The flight crew were so so nice and helpful. I am handicapped and they just couldn't do enough to make me comfortable.
Cons: They the seats I reserved months ago were changed.

Pros: It was a smooth flight and comfortable
Cons: N/A

Pros: Services of New Delhi staff were much better than in Phoenix. No wheel chairs were made available even waiting for 40 minutes in LONDON. We faced a lot of hardships in London to go to departure terminal.
Cons: Veg food was very poor quality. Snacks appeared to be stale ( may be month old) & very poor choice . Even crew did not listen despite calling several times . Iwill neither travel by BA NOR will I recommend it to anyone else.

Pros: Excellent service, the entire flight staff was friendly and attentive
Cons: The only thing I didn't like was the size of the drinks. Regular sized soft drinks, juice or water would have been better especially for 11 hours in a pressurized cabin. I had to ask several times for more water until I found a small water dispenser at the back of the plane where I could refill my water bottle without having to ask the staff. The attendants were always more than happy to give me extra water when I asked

Pros: always friendly and helpful
Cons: The boarding in London. They did not call numbers or rows so people just squeezed...and pushed ... drinks If I sit on a window seat I sometimes do not notice the serving of liquids. I would appreciated it very much if they talk to me when they serve water and juice. Otherwise I get dehydrated. Happened last year on my flight back to the US, too.I had to get up and walk back to get water(2016). breakfast Breakfast used to be better with fresh fruits and cheese.and roll The pizzas are like cardboard, I do not care about. Other wise I am satisfied. Thanks

Pros: Food was good-but that was because I ordered a special meal. Normal food service, which I have experienced previously, is mediocre
Cons: Questionable reasons for delay-we were told that plane had to be recalled to check "loading issues" which subsequently turned out to be "clerical error??' Worst possible airline for legroom really cramped and uncomfortable seating Really limited entertainment options for movies and tv shows compared to US carriers.

Pros: The smooth boarding due to the very helpful, organized, friendly staff one the ground.

Cons: BA cancelled the flight, did not reroute us, provided a phone number for tel aviv (closed for the weekend). Terrible customer service. And our ticket was bought thru vayama who also did not bother to help us. Bad bad customer service for BA.

Pros: The entertainment was good with variety. Overall, it's hard to appreciate a 10 hour flight.
Cons: Seats in coach did not have much width or leg room. I don't like the policy of buying a flight and having to pay for a selected seat - that smacks of bait and switch. I know everybody is doing it, but it's tacking on extras once the committment has been made and that is low. The boarding process in London was horrible. queuing up everybody then telling them the general boarding is "over there". The lines should be more well-defined and single file to avoid bunching up. There was plenty of room to form lines, but the stanchions were not in place. Poorly executed. Also, there are FAR too many priorty boarding classes. People had to jump lines and go around barrier tapes to get to their positions in line when their priority class was called. Once on board, the crew did a fine job, but the boarding area is completely screwed up.

Pros: See above
Cons: See above

Pros: Security staff was rude in England and our suitcases was lost And they did not even let us know

Pros: Crew was nice, helpful and all the time around.

Cons: BA lost one of our baggage. And it is been a week and we still haven't gotten our bag. We had some unique and good things in that bag.

Pros: Mobility assistance was great help after reaching to Phoenix, USA. Staff and crew members were very helpful.

Pros: Every thing was in time Service was good
Cons: Not enough room to sit or eat The salmon dish was not good in my opinion

Cons: I was sitting in business class and the crew ignored the passengers for most of the flight. They sounded like they were having a party in the galley.

Cons: Very poor facilities at Terminal 3 London Airport (1) Bathrooms were cold. (2) No lounge type chair for long wait passenger. Only common waiting area. (3) Waiting area seats were dirty and food particles between two seats. (4) Cell phone charges and electric outlets at seating chairs does not work. (5) Very limited food choice. (6) Might they have to see and visit other international airports