The crew and the plan and the service were all top notch. However, their new policy as of 1/1/2018 in which they even charge for coffee and water seems very misplaced and excessive.
Their new policy as of 1/1/2018 in which they even charge for coffee and water on short flights (Madrid to London in this case) seems excessive, even in this day of ala carte flying. :-(
Wonderful flight attendants , smooth flight with excellent food , refreshments and entertainment. Thank you so very much Keep up this excellent service
Service was poor, flight attendants were rude.
Nice new plane, great flight staff, great entertainment
Checking in at the gate took a lot of time and no food or bathrooms available
Very enjoyable trip and crew was very polite.
On time both at departure and arrival. Economy in the 787 is comfortable with better leg room than usual. Baggage claim was excellent
The toilets could have better attended to. Entertainment screen in my seat froze and couldn't be used.
They wont let us pray. It's a Muslim airline. And yet they refused us to perform our obligatory prayers. Also we had ordered special meal for all 5 of us. We only got 3.
First class wasn't boarded first. Meal was ok, but not great. Seats were very comfortable
Although we were traveling together, the airline seated us separately on both flights. Going from Chicago to Amman I was seated in seat 16A while my husband was placed on the other side of the airplane in seat 17K!! On the ride back, I was in seat 13A and my husband in 30C!!!!! Prior to check in and during check in, I was informed that I was not able to select our seats, and that we would just have to arrange seating ourselves once we were on the plane!! A week prior to leaving Amman my husband called rj and talked to a representative who changed our seats.
|Flights Arrive in||Phoenix Sky Harbor Intl|
|Flights Depart from||Middle East|
|Airlines||British Airways, Royal Jordanian|
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