|Flights Arrive in||London Heathrow|
|Flights Depart from||Jackson-Evers Intl|
|Airlines||British Airways, Lufthansa|
Pros: The in flight services met my expectations.
Cons: We were informed at the Nairobi check in that our tickets had been suspended because of possible risk of fraud. Attempts to resolve this promptly were not successful. For a first time traveler to the UK, this created unnecessary anxiety and gave us the feeling that the agency appointed to check us in are not supportive. We were eventually sorted but this is not nice at all given the fact that payments went through and tickets were issued and no one informed us of any issues until we got to the airport. Some feedback would be appreciated.
Cons: I experienced several delays on my journey to Zurich and so my itinerary was changed. When I started my journey to Madison, there were apparently then multiple bookings, which caused confusion, and had to be sorted out. Luckily I had left plenty of time to get through security and customs.
Pros: Comfortable flight. Staff were friendly, helpful and accomodating. Food was delicious.
Pros: The overall flight experience was positive.
Cons: Our tickets were suspended before our flight to Nairobi. We can’t understand why BA would do this?
Pros: The crew was friendly and professional, and I appreciated their attention to detail even though it was a relatively short flight.
Pros: Very impressed with the flight crew team!!!
Pros: Arrival on time .
Cons: Changing birding multiple times.
Pros: Flight left and arrived on-time. Flight attendents were pleasant and helpful. Food portions and choices were good, and Lufthansa is always generous with drinks. Good value for money on Lufthansa.
Cons: Boarding was chaotic, as clear instructions were not given about which group was boarding when and where to line up. Also Lufthansa did not do a good job managing carry-on bags, so that it took way too long to load people and many bags were left over once overhead bins were full. Seating area is cramped in economy.
Pros: Above expectation
Pros: everything was great. Crew was very nice. good service. good food. Even bathrooms were located in the basement separately, nice and bigger than usual airline bathrooms.
Cons: my TV screen didn't work. Long 9.5hr trip without entertainment.
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