Having food and entertainment
Cons: "This was the most uncomfortable flight of my life. We were packed in like sardines during COVID. This was the least amount of legroom I've ever had on a flight."
Cons: "I almost lost my coincidence with my other flight"
Pros: "Crew was great"
Cons: "Not operating in any way like there is a pandemic going on. Both overbooked flights. Put everybody too close together and then spouted a bunch of social distancing. All words no action. No sanitizer or wipes offered. No amenities."
Pros: "Everything was on time considering the heavy Holidays travels."
Cons: "No entertainment system, tight seats"
Pros: "They got me home eventually"
Cons: "Timeliness was awful. Late crew delayed the flight 50 min. Then ripped cargo net resulted in cargo shift."
Pros: "The crew was good in first but ooor in baxk"
Cons: "More room for bags"
Pros: "Crew seemed friendly and considerate"
Cons: "Flight from SLT was delayed by weather, so our flight left almost one hour late."
Cons: "Boarding procedure could have been a bit more organized as we had trouble hearing what seats were boarding."
Cons: "Flight delayed three hours."
Cons: "Better entertaiment system"
Cons: "I've tried to respond twice now with a long detailed answer only to get booted out of the page. In short you and Flyus.com are criminals that ripped me off for over 430 dollars U.S. will never use you again"
Cons: "Commuter jet boarding at DCA is going to stink until the new terminal is completed. Just is."
Pros: "Convenient departure time originally"
Cons: "Late start due to needing more fuel because of weather at the destination. So after everyone had boarded, at the minute we were supposed to take off, they beg for 2 volunteers to get off the flight to compensate for the weight of the excess fuel. Eventually 2 people b3came annoyed enough to get off and take a $200 voucher (probably for another delayed flight.) so we were late taking off for that. At our destination there were clear sunn6 skies. Extra fuel was needed for that. So I was stuck in a seat the size of a child’s car seat for an extra 40 minutes? And when we could finally get off, my legs had fallen asleep ffrom being too squeezed in for that relatively short flight. When will the airlines focus on the passengers’ safety & comfort and not on excessive profits?"
Pros: "The crew"
Pros: "Old aircraft. Ucomfortable seat."
Cons: "uncomfortable seat"
Pros: "Very nice gate, crew Very efficient boarding Very quick and efficient takeoff Rosario"
Cons: "not much selection for in-flight food and nothing for entertainment. Rosario"
Pros: "Boarding was fairly quick, and improvement has been made with people waiting for their boarding group to be called from crowding the boarding line. The crew was friendly and accommodating."
Cons: "Several seat changes had to be made, but it all worked out."
Pros: "The flight attendants were really attentive and came to our rescue. In flight entertainment was good."
Cons: "Americans airlines charged me extra to guarantee that my wife and I, along with our infant daughter could sit together. Of course with this came the expectation that we would at least have more leg space. Which we did not. Go figure."
Pros: "A 2 hr delay after boarding with precious little communication from the crew."
Pros: "Clean plane, kept cabin lights dim the whole flight until the plane was parked at the gate, and music at a good volume"
Cons: "None at all"
Pros: "Nice newer plane, beautiful."
Cons: "Though I was in a elite preferred seat (not biz). I had about 6-7 inches from my face to the built in screen in the headrest. Hard not to notice that I couldn’t move an inch without hitting the seat in front of me or passenger next to me."
Cons: "When will the airlines stop cramming so many people in planes with seats that are too cramped. Especially when you are on a regional flight, with a seat crammed in a corner that does not recline."
Cons: "My flight was not only delayed by two hours, it was also cancelled at the time of departure. The weather was clear, no reports or reasons as to why flight was cancelled. We had to rebook another flight to our destination at another airport 5hours away, the next day, no reimbursement or upgrade for travel delays"
Pros: "Not over crowded and friendly crew."
Pros: "CRJ 900s have more leg room than expected"
Cons: "The fact that one could not book either an aisle or a window without paying significant sums is ridiculous - an additional $74 for a window seat and some were considerably more than that."
Cons: "I was forced to check my carry on luggage. There was no problems on the way up to DC, just on the way back."
Pros: "The crew definitely made the trip easier."
Cons: "Lost my next flight connection because this flight was not on schedule."
Pros: "Nice new Aircraft. Good service. Reasonable food."
Cons: "Seats have little leg room. Like most....thry pack them in!"
Pros: "flight attendant asked if wanted to move to area with two seats"
Cons: "no charging stations"
Pros: "The newer plane is the only nice thing."
Cons: "This service is terrible. We had to run and practically knock people over to get to this flight. After being stuck in Dallas at the beginning of our trip. There is nothing organized about this company. And no concern for their customers. We heard different things from every single employee we talked to."
Cons: "We had too little time to switch flights. We were stressed and had to run a lot in order to make it to required connecting flight"
Cons: "Mechanical issues, late late late, bad communication, no apologies or compensation for huge waste of time."
Pros: "Airline counter worker in Philadelphia reeassigned my seat twice so that I can get a window seat with no one next to me (thanks!). Tons of films on the free entrainment system."
Cons: "Someone attempted to claim the seat next to me and the flight attendant allowed him. Luckily he moved elsewhere after I objected. There were plenty of other empty seats."
Pros: "The flight was fine, no complaints from JFK to DCA, luckily at JFK they gave us priority check-in forms to help us skip a few lines to get through faster for our connecting flight to DCA."
Cons: "Completely ignored for beverage service"
Cons: "Poor communication Delays -3 hrs"
Cons: "we had to wait for the 4th flight attendant for almost 3h in la. The Crew at the gate wasn't even able to make proper announcements. The plane didn't provide charging stations for your devices, I would expect for a flight like this that you either have screens on each seat or you're be able to charge your devices"
Cons: "Trtvr Rrrrrcffrrcr rr crfrr"
Pros: "Crew was great. Food was so so as usual."
Pros: "The entertainment was updated and refreshing."
Cons: "Snacks was only pretzel"
Cons: "The lack of leg space didn't know it was that bad."
Pros: "The crew, the fabulous plane with USB ports and free movies"
Cons: "It would have been nice to have ear phones for the movies."
Pros: "Arrived safely and captain had good communication."
Cons: "Gate agent closed door and left the gate at least 15 minutes before departure, so when myself and other passengers arrived no one was there to board us, then she got upset at us. Tray table in 11F was broken. Catering delayed the flight, and never showed."
Pros: "Boarding was seamless."
Cons: "Food choices were horrible as was the food quality. Especially for an international flight. AA should be embarrassed that this is the level by which they operate. Entertainment systems were faulty. Many around me had to be restarted. And crew seemed tired and irritated. Willing to overlook the chairs that barely reclined but with everything else operating at a poor level, it was just the icing on the cake."
Cons: "Lengthy delay due to a broken seat. Missed connection then the next plane had an equipment issue. Had to deplane after 40 min and wait on a new plane. Every flight has had an equipment issue causing a major delay. I'll never fly American Airlines again."
Cons: "The previous crew did not do some kind of check so leaving Reno was delayed which left almost no time to get to my connecting flight. No one seemed very happy at all."
Cons: "Just a normal flight - on time. All good"
Cons: "They overcrowded a flight in the middle of a global pandemic which shows they do NOT prioritize the health and safety of their customers."
Pros: "Love this airport. It’s clean and comfortable!"
Cons: "I had been told there was a restaurant and there was one tiny coffee bar with little to no food. Most likely covid related but still probably one of the best airports I’ve been to"
Pros: "Great movies"
Cons: "Very cramped seats"
Cons: "Free food was lacking for a 5 hr flight. Pretzels and a pack of cookies."
Cons: "The remote on the arm rests werent working correctly for the inflight entertainment. My menu button didn't work. It was stuck on ESPN. The armrest is really an awkward set up. I don't want to keep shifting and possibly nudging my neighbor. Wish they touch screen like Delta, American, Air Canada,etc."
Pros: "Fast and friendly"
Pros: "Nice and clean than past old metal."
Cons: "Close captioning or English subtitling didn’t work with the app."
Pros: "Comfortable plane. I love United Express."
Pros: "This will make a good story about how bad flying had gotten and United is really a much worse airline than I remember. I think their CEO is incompetent and I can only hope that they drag me off the plane to get some sort of compensation."
Cons: "Not arriving at my destination"
Pros: "Delayed by 2 hours"
Pros: "Good smooth flight"
Pros: "The staff were super attentive, they kept walking down the aisle with cups of water and interacted with the passengers throughout the flight. The crew seemed to work very well together, I could sense a great harmony between them that really put all of us passengers at ease. I am quick to complain about US carriers and have had some awful experiences flying US airline companies, so feel the need to really compliment this crew. If other United flights are like this, I will definitely fly them again."
Pros: "Free streaming IFE is nice. Crew was friendly."
Cons: "3 independent instrument failures made us 2 hours late and I missed my connection."
Pros: "Service, space, and staff of course!"
Cons: "Entertainment is boring and tired, United use to offer better free shows and movies!"
Pros: "Repairs caused a long delay, they kept us informed but it was a hurry up and wait forever"
Cons: "Long delays in both trips. 6 hours stuck in Munich & 24 hours in Luxembourg. Asked to get on earlier flight-was told not possible even though 27 seats open. Not possible to check in online and chose seats."
Pros: "Crew were helpful. They got the plane boarded early for an early takeoff. It was easy getting from landing gate to my next takeoff gate."
Cons: "The boarding was a little quicker and more controlled."
Pros: "Everything was excellent but the decent was probably the roughest I've ever experienced. The poor Stewart ran with bags and wet naps up to touch down. The beverage and pretzels were great."
Cons: "Everything was excellent. We did receive a beverage but no pretzels."
Pros: "No food or entertainment. Crew very friendly. Tony plane"
Cons: "Continuously moving departure time back."
Cons: "Lost my luggage, ruining my trip."
Cons: "Noisy intrusive kids-clueless parents no help from crew"
Cons: "Cramped. Freezing on flight"
Pros: "The main reason why I even flew United is that I was desperate to get my destination that day and they had the cheapest flight. It helped that the Customer Service Representative ( Liz at MCO) was extremely helpful and understanding of my situation. My experience with Liz has changed my outlook on the company. There are still humans beings working in United Airlines!"
Cons: "I chose to fly Southwest on the way back and for less money I received better service. If you find a reasonably priced flight you don't have to worry about paying extra for baggage or stomach during the flight. On the flight home, I realized that they have bigger seats, your bags ( 1 personal, 1 carry-on, and 2 checked bags) are "free" and they give you a little snack to hold you for maybe and hour. Overall I prefer Southwest because of all the benefits you get while flying with them but it doesn't mean I will never fly United again."
Pros: "Flight left right on time and arrived to the destination early - which was great because i had an extremely short layover"
Cons: "We boarded the plane late, sat on the plane for almost two hours before taking off (because of maintenance issues) and then waited to get to our gate upon landing. This happens to me almost every time I fly United."
Cons: "They delayed my flight, so now I get back home really late. Thanks, United."
Pros: "crew members friendly and entertainment was excellent"
Cons: "More leg room and need better snacks"
Pros: "Got in early"
Cons: "Old plane, inattentive crew, wireless entertainment did not work; heavy baggage fell on my head as passenger yanked open a luggage compartment."
Cons: "Flight was cancelled rerouted with Delta"
Pros: "Friendly staff, and an informative pilot."
Pros: "Crew was attentive."
Cons: "From Gregory at the check in being rude and anything but welcoming, to seats in first class needing replaced, this was anything BUT a first class trip. This was my second time giving United a chance as I normally fly Delta. I don't think I'll make that mistake again. I understand a late night flight doesn't have a meal service, but snacks of chips and bananas is not my idea of how you should serve Firat Class passengers. I would have a hard time recommending anyone choose United as their airline. Time for an upgrade of not just the seats, but overall customer service."
Pros: "No bad weather, no bad experiences, all good."
Cons: "Again, N/A"
Cons: "flight was leaving at 8:30 and left after 12 midnight. had to pay extra for a rental,car because rentwl agency went with was closed after 3 am. just keep,pushing it back"
Pros: "Too many delays to be able to take the flight."
Pros: "Crew was very pleasant under the adverse situation"
Pros: "Susan Smith at check in counter Reagan National was very helpful, kind and service-oriented. I hope you recognize the gem you have."
Cons: "Flight was delayed and gate agents appeared tired, agitated, and unhelpful."
Cons: "I was traveling with someone and the tickets were purchased at the same time but we weren't seated together."
Cons: "Seating is just cramped!"
Pros: "We had no delays this time and had a smooth flight."
Cons: "While we arrived on time, we all waited 40 minutes to get our checked luggage at the end of the flight. United is not my first choice in airlines: they give the impression that they're giving the bare minimum and not really trying to make a good experience for the customer."
Cons: "Bad snacks. Need biscotti"
Pros: "The timely departure and early arrival of the flight. The crew was fast and attentive!! The entertainment was superb- caught up on all my movies. Please continue this flight!"
Cons: "Food was not so good."
Pros: "free movies"
Cons: "the 6hour delay going to ORD from ATL.... got in at 3am missing our rental reservation, and the 2 hour delay from ORD to ATL... we sat on the plane for a hour waiting on someone to show up to work...unacceptable ."
Pros: "Flight cancelled"
Cons: "Flight cancelled. Had to wait 30 minutes to speak to United service rep to rebook to Boston. No other Manchester flights. Forced to check carry ons. There were 10 terminals for service reps and only five reps. Line was very long and reps were in no hurry to assist. Not a pleasant experience. They should pay us a cancellation fee like they charge us when we cancel. Incurred additional expense getting to Manchester, NH. Not happy with United."
Pros: "That the flight came in to London 30 mins sooner than its scheduled time."
Cons: "Terrible behavior by the crew. It felt truly humiliating to be spoken to condescendingly by them and treated very badly."
Cons: "No leg room at all and I'm not that tall"