Find cheap flights from Jackson to West Palm Beach

Pros: "We were very efficiently boarded, however there was a mechanical problem. The flight attendants helped every one know where their connecting gates were, as we have exactly 9 minutes to make that connection."
Cons: "We were very efficiently boarded, however there was a mechanical problem. The flight attendants helped every one know where their connecting gates were, as we have exactly 9 minutes to make that connection. We would like to give a shout out to the baggage team that were able to transfer our bags in such a short amount of time. And also to the San Jose flight that we did for four of us."

Pros: "They had hand sanitizer wipes upon entering plane as well as one time use sanitizer pack included in their snack bag"

Pros: "The best other than the fact it was packed full lol but that’s not Deltas fault"

Pros: "Most of the crew was great with the exception of curbside check-in in Denver."
Cons: "Curbside needs to stop chasing cash tips and do their jobs. If they focused on that tips would be easy to come by. The curbside attendant that took my bag didn’t even bother to check my id. He asked me my name and asked where my destination was. I told him Cincinnati as a layover then LaGuardia where he said that was wrong. He then proceeded to print a boarding pass that wasn’t mine and load my bag into the conveyor. Not 5 mins go by when I realize what happened I wound up having to go to special services to rectify the situation. Which ultimately consisted of me waiting another hour in LaGuardia to get my bag. Please delta have these curbside handlers actually want to do their job and stop chasing cash tips."

Pros: "Boarding went well."
Cons: "Crew could be more attentive. They avoided passengers most of the time."

Pros: "the plane didn't crash."
Cons: "honesty. 29 minute flight took 3 hours. first they blamed it on waiting for luggage, then they likely realized there were no connecting fllights, so that excuse didn't work, then they were 'closing the cargo doors' for 45 minutes, then they had to de-ice as the plane had now sat for 4 hours instead of 45 minutes, had it left on time."

Pros: "Quick and easy boarding"
Cons: "Clean the cabin more diligently. There was a open unfinished cup of soda and cookie wrappers in my seat back compartment"

Pros: "The planes are made for humans not for monkeys as in some other airlines. Leg space was way better."
Cons: "I wish you could make your ticketing categories simpler. It is too complicated and cumbersome. May be you have a new category of over 75 olds."

Pros: "Nobody was amazing. First Class Crew didn’t really care and there were only 6 of us up there."
Cons: "I was offered one during. They didn’t have spicy Bloody Mary mix. Tired to pass off a drink with plain tomato juice which was horrible. When my wife sent it back they didn’t offer her anything else."

Cons: "Again, make sure to note conspicuously that luggage price is not included."

Pros: "Seat was comfortable but not much room"
Cons: "Couldn’t understand a word the flight attendants said on the intercom system"

Pros: "Good crew. Nice seats."
Cons: "This A320 aircraft departed LGA with the first class toilet inoperative. Flight was entirely full. First class passengers had to fight their way to the rear two toilets, around serving carts, etc. Cabin Crew was very good natured about all of this; but flight crew never mentioned it."

Cons: "Plane left without me because they don’t know how to put gas in the plane in Jackson"

Pros: "Nope"
Cons: "They my flight"

Pros: "Fast boarding, friendly crew, and comfy seats"
Cons: "It was pretty bumpy and a few times we changed altitude very quickly"

Pros: "Had a great experience with Delta all around. Seating and crew were lovely, in flight entertainment was great. Overall, very pleasant experience and flight was on time."

Cons: "Kayak a howed my gate as something that didn’t exist at the terminal. I went to a kayak help desk to have a ticket printed that showed my TSA precheck because it wasn’t showing on my mobile ticket, and no one was there to help. I waisted for 10 mins. It then took me nearly 2 hours to get through security. I asked if I could get through quicker and was told I could not, despite it being passed my boarding time. I then ran to my gate where I waited for another 10 mins (no one was there, again) and then an employee came out and said they couldn’t let anyone board once the door was shut. He then directed me to the delta help desk (there was at least 20 people behind me who missed their flight). I then had to pay an additional $75 to get a later flight. The whole experience was awful and I’m disappointed with Kayak and the gate confusion, but mostly Delta and the lack of customer service."

Pros: "seating placement was perfect..."

Pros: "Great customer service. Crew was super friendly and flight was smooth and on time."

Pros: "Nothing."
Cons: "Flight left 2 hours late. Did not get adequate cabin service. Put in the back in an awful seat."

Pros: "There were many delays and cancellations due to bad thunderstorms at LGA. Despite a few hours delayed (because the airport was closed due to the storm), the flight was still schedule to leave! I was very happy about that. They did issue waivers for those who could not make the later time. Once delta got the ok to fly.. The flight left the gate very fast and we arrived and exited the plane super fast too. The process was so efficient and quick, I did not feel the waiting period. The flight attendance were so happy and positive, they made he flight very enjoyable. Great job delta!"

Pros: "Entertainment on the flight was fantastic."
Cons: "Delta really struggles with trying to get everyone in the plane in an orderly fashion. Window seats must climb over all of the aisle passengers that got on before."

Cons: "Never took it!"

Cons: "Plane was old flight was right on time"

Pros: "The in flight entertainment was superb."
Cons: "I have no complaints."

Pros: "Flights were on time boarding was easy. 2nd crew from ATLANTA was friendly."
Cons: "The foldable snack tray was broken on the flight to ATL."

Pros: "I was traveling alone with my (cranky) infant son and the crew members were kind and accommodating. Though the flight was delayed by almost 2 hours, the crew worked quickly to ready the replacement plane and the pilot made up time and got us to San Jose as quickly and safely as possible."
Cons: "The original plane had mechanical issues, which caused an almost two hour delay while waiting for a replacement plane to arrive. Since I was traveling alone with my young son, after an already long previous flight, it made for a more difficult trip."

Pros: "Every one was nice"
Cons: "No problems"

Pros: "I was not able to change seats..."

Pros: "Updating delay information"
Cons: "Chaos on boarding- Growing number of wheelchair boarding."

Pros: "I enjoyed the movie, all else was good"
Cons: "Did nt get to finish the movie, arrived at destination early. Thank you Delta, great trip."

Pros: "Loved the customer service & movie options"
Cons: "The flight only had snacks for free; wish sandwiches would be given for lunch"

Pros: "Flight was on time"
Cons: "Wifi wasn't working for a while and it was a plane without screens"

Pros: "How can airlines help screaming children?"
Cons: "Screaming child on plane for 30 minutes have me a headache- perhaps flight attendants could offer something like coloring books or stickers to help in the future. When I got too baggage claim the baggage claim not listed. Ticket agents declined to help, so I was walking all over try g to find which claim area to go to which was frustrating."

Pros: "Plane clean."
Cons: "Unorganized boarding at LGA."

Pros: "I love Delta. The crew members were very safe, courteous, and efficient."
Cons: "N/a"

Pros: "The help desk personnel was friendly."
Cons: "Due to my first flight being late I missed my second flight. Delta booked me on a flight that was departing 5 hours later instead of the next flight. I had to go and ask to be was put on the stand by list for a sooner flight but not given any priority over the other standby's even though it was Delta's fault that my original flight was late."

Pros: "great seats and the Biscoff cookies taste amazing and I had a great flight otherwise."
Cons: "sea salt and olive oil pretzels, which taste really bad and the plane didn't have in seat movie and game screens."

Cons: "I am 5'6 and the head rest was too low for even me, I can't imagine for individuals taller than me. It is a short flight but entertainment would be nice. Plane seemed quite old."

Pros: "Is my wife and I first time going with the baby (stroller) we thought it as going to be a nightmare but we had a easy experience"

Pros: "Got Home !"
Cons: "Waited one hour sitting on board the aircraft for it to be fueled!! That's not what you want to do when you have to get home! The aircraft should be ready! And already fueled!"

Pros: "The crew were very friendly; the power of a smile is underestimated by many, not this crew. Wonderful smiles and service to match."

Pros: "I had paid for the Sky level as we were a party of long legged people. Out of the 4 flights we had taken, the best flight was the one from Hi to Atl. The seats, and leg space, was roomy. The food was good. The crew was just okay. They weren't particularly nice but rather abrupt. There were two mates that seems a bit confused. However, the plane was worth it."

Cons: "Access to LGA has become too problematic due to the construction. We will use other airports on our future trips to NY"

Pros: "Fairly comfortable, seated in an exit row. It was an early flight on an A319. Always nice to have free seat back entertainment. Crew was friendly and accommodating."
Cons: "Flight was overbooked"

Pros: "Very helpful staff, airport's as well as flight's."

Pros: "Really surprised to see that Deltas new 737's had free in seat entertainment."
Cons: "Boarding was a little awkward."

Pros: "the flight transported me from PBI to NYC"
Cons: "Plane size small -- 2x2, vast majority of carryons were gate checked Worst of all, the gate at JFK was not in the Delta terminal. It was at Terminal 4 - the international terminal. All the way at the end. It took 20 minutes to walk to the exit of the terminal"

Pros: "Crew was very accommodating and friendly."

Cons: "This was the most uncomfortable flight of my life. We were packed in like sardines during COVID. This was the least amount of legroom I've ever had on a flight."

Pros: "Crew was great"
Cons: "Not operating in any way like there is a pandemic going on. Both overbooked flights. Put everybody too close together and then spouted a bunch of social distancing. All words no action. No sanitizer or wipes offered. No amenities."

Cons: "More room on the aircraft. More shops open in DFW."

Cons: "Plane had to land in a different city due to inclement weather. Very disorganized process, huge traveling setback, never got my travel voucher."

Pros: "I got there safe!"
Cons: "I f plane had slowed downed during turbulence."

Pros: "Good friendly and efficient crew"
Cons: "Boarding process was poorly executed so 3 and 8 were called simultaneously"

Pros: "The staff were incredibly nice and accomodating, plane was newer, clean, comfortable"
Cons: "Nothing, all was great"

Pros: "Fast boarding"
Cons: "There was no service at all outside of first class. There was garbage around my seat. Small seats even in extra space seat"

Pros: "Crew was nice, polite, and fairly accommodating. Would prefer to be given the full can of soda, instead of a glass which is 1/2 can and need to ask for more. Xtra leg room seat was ok."
Cons: "Boarding wasn't great. Long lines. Deask lady gave my extra leg room seat, that I had bought and paid for, away to another person which made my boarding pass invalid. Made my boarding longer. Then no overhead space avail when I did get on and I was in bulkhead seat. I got my seat back.. But it was annoying, unnecessary, and uncalled for. And the woman who did it did not apologize."

Cons: "Is not the airline fault. Is thanksgiving weekend. The boarding was extremely slow because So many wheelchairs, . The weather and Chicago airport doesn’t help neither. The capitan take a time to go out and explain what we had to expect. That was a plus. Still for us is our #1 choice"

Cons: "The head phone jacks were loose so watching a movie was extremely difficult. The aisle is so small you can’t even walk down it without bumping people who are seated. It seemed like none of the crew wanted to be there."

Pros: "Crew"
Cons: "Nothing"

Pros: "N/A"
Cons: "2 hours delay, confused boarding process, very poor inflight service (got ignored twice)"

Cons: "If flight wasn't delayed"

Pros: "The plane was half empty."
Cons: "1. Flight has 2 gate changes. Last one to L concourse, an after thought . 2. Gate agent sat me next to someone and I’m front of screaming kids. There were multiple empty rows."

Cons: "Flight delayed three hours."

Cons: "We have arranged for a wheelchair assistance and there was none available and we had to wait an hour after the flight landed for a wheelchair!"

Pros: "Yes very pleasurable."

Pros: "Arrived 11 minutes early, courteous staff, biscoff cookies. Great price."
Cons: "They pushed the stupid credit card again with its annual fee and miles BS."

Pros: "I had enough legroom. Airplane arrived a bit early to destination."
Cons: "I did not find out until I looked at the boarding pass that our flight time was changed. We had to miss a family function to go to the airport sooner than expected."

Pros: "Newer plane, wifi worked well, coffee good, not sure if it was on time, but it didn't matter to me. Friendly crew. Smooth flight."

Cons: "4 hours delayed"

Pros: "Didn’t care about passengers comfort. Never turned on the AC."

Pros: "We always have a good trip in American Airlines. Is better now that they have the same rate from PBI and FLL"
Cons: "We will love when they have Admiral club in PBI"

Pros: "I'm glad they didn't fly an airplane that didn't pass the mechanic's evaluation."

Pros: "Arrived a little early and without incident."
Cons: "Flight attendant had a problem with my wife asking for Coke Zero. There was one can left and she was reluctant to serve it to her."

Pros: "Everything except TSA, my daughter 14, had a precheck. TSA sent her through, and made me go in separate much slower lne. She was upset and scared, which upset me."

Pros: "Liked the crew. The flight was on time and went as expected. We are safe and happy so can’t get much better right?"
Cons: "Didn’t like the credit card advertising announcement over the intercom and then again by the crew. The lack of food and snack options was pretty sad but that’s par for the course nowadays. One of my pet peeves: People boarded with out verification of their boarding pass location. By the time we boarded, 90% of the plane was loaded and we were in the middle. Luckily that had no impact but annoying bc people are trying to get their overhead bins before they run out, which they did."

Pros: "Easy to check in before trip, curb side check in is amazing, staff was super helpful. Flight attendants were so nice. Overall great flying experience"
Cons: "N/A"

Pros: "Free movies, and crew were helpful once we were in the air"
Cons: "Gate agent did not start forcing check in, which caused delay in boarding. Ground crew did not stock aircraft until 20 minutes after scheduled departure time. and DFW did the usual 20 minute taxi and then 15 minute hold prior to take off."

Pros: "TV monitor back of headrest with movies."
Cons: "Had to wait about 25 mins after landing to deplane."

Pros: "Free on-board entertainment and not a fully packed flight"

Pros: "Crew was nice"
Cons: "Flight was rocky and delayed 4 hours"

Pros: "The newer plane is the only nice thing."
Cons: "This service is terrible. We had to run and practically knock people over to get to this flight. After being stuck in Dallas at the beginning of our trip. There is nothing organized about this company. And no concern for their customers. We heard different things from every single employee we talked to."

Pros: "All was good!!"
Cons: "A bit warm which is unusual."

Cons: "Waited 2 hours for take off."

Pros: "There was nothing that I liked."
Cons: "One half hour before boarding we learned there was a delay. Obviously, American Airlines knew way before this time of the delay. At 6:00 p.m we were told they were bringing another plane from the hanger. The plane showed up around 9:00 p.m ... must be a long trip from the hanger. Then we were told they are waiting on a rear flight crew from another flight. After getting the rear flight crew, we were told that the front flight crew "timed out" and they had to look for other pilots. Needles to say after arriving at West Palm Beach at 1:00 in the morning...about four hours late the passengers were all devastated. American could have orchestrated this so much better"

Pros: "Nothing"
Cons: "we had to wait for the 4th flight attendant for almost 3h in la. The Crew at the gate wasn't even able to make proper announcements. The plane didn't provide charging stations for your devices, I would expect for a flight like this that you either have screens on each seat or you're be able to charge your devices"

Cons: "Rude staff, they changed our flight 2 times and did not offer a drink or food"

Cons: "Crew was rude."

Pros: "Arrived safely and captain had good communication."
Cons: "Gate agent closed door and left the gate at least 15 minutes before departure, so when myself and other passengers arrived no one was there to board us, then she got upset at us. Tray table in 11F was broken. Catering delayed the flight, and never showed."

Pros: "My two Grandchildren and Daughter and Son in Law were bumped from first class due to change in equipment. There was no refund or other compensation offered at the gate. Agent said to contact AA customer service."

Cons: "Lengthy delay due to a broken seat. Missed connection then the next plane had an equipment issue. Had to deplane after 40 min and wait on a new plane. Every flight has had an equipment issue causing a major delay. I'll never fly American Airlines again."

Pros: "On time"
Cons: "Crew was unhelpful, not prepared, only cookies for food, no personal entertainment, and charged check-in bag fee."

Pros: "I was so comfortable I slept - I never sleep while traveling"
Cons: "It was fine"

Pros: "Nothing, although the crews were not bad at all."
Cons: "On the way out and back flights always late or canceled, ya right now I am in the process of trying to get re-en burst for motel and taxi which they said I was entitled to because the flight was delayed for mechanical is almost impossible. I would avoid American Airlines if at all possible to anywhere"

Pros: "Having free entertainment again is very nice!!"
Cons: "Delayed once again, at least it was only about 30 minutes and I didn't have a connecting flight to worry about. Leg room was absolutely horrendous!!! Newer model plane and zero room for my legs."

Cons: "Did not depart til 7AM THE NEXT DAY"

Pros: "I was very impressed with the ease of check in and the very professional staff. One woman in particular stands out, she went out of her way to make sure everyone was satisfied. She even remembered my name after meeting me only once, and the flight was fully booked. I really liked the monitors at every seat and the choices of free in flight movies."
Cons: "My only complaint is that American Airlines has the very uncomfortable seats."

Pros: "Left on time and landed early."
Cons: "The seat seemed to be really old and could have been more comfortable. However I wouldn't change that for a flight leaving on time."

Pros: "Love this airport. It’s clean and comfortable!"
Cons: "I had been told there was a restaurant and there was one tiny coffee bar with little to no food. Most likely covid related but still probably one of the best airports I’ve been to"

Pros: "I reached home"
Cons: "The WORST leg room in economy The WORST entertainment in economy The WORST customer service in economy The WORST food in economy. And I'm companring with other US carriers (American, Jet Blue, Delta, Southwest) -- NOT even international carriers."

Pros: "On time, smooth and lots of cabin space for my carried on."
Cons: "United should have allowed the super-economy ticket holder to check in online get my boarding pass especially I didn’t have any bag to check in. I was almost late for my plane because counter assistance is needed in my case, while there was no counter for NO-bag check-in. The kiosk rejected my check-in as well as online check-in. It was confusing and frustrating; I felt like the United Airline did that on purpose to deter the super-economy ticket buyer. Please be aware of time to take to check in with NO BAG with Super-Economy ticket at EWR."

Pros: "Repairs caused a long delay, they kept us informed but it was a hurry up and wait forever"

Pros: "N/A"
Cons: "Long delays in both trips. 6 hours stuck in Munich & 24 hours in Luxembourg. Asked to get on earlier flight-was told not possible even though 27 seats open. Not possible to check in online and chose seats."

Cons: "Lost my luggage, ruining my trip."

Cons: "Noisy intrusive kids-clueless parents no help from crew"

Pros: "we were on time, and the crew was nice."
Cons: "Boarding goes from the front of the plane to the back. When you're sitting towards the back, it's not ideal to have to trip over fellow passengers who are already seated in the front. Why not board from the back to the front like other airlines?"

Pros: "When i initially bought my round trip tickets. I chose the seating assignments for my boyfriend and i. When i got to PBI to check in, computer showed we did not have seats. When i questioned the ticket agent, she replied, "it didn't matter when you purchased tickets and it doesn't matter if you chose your seats, you can be bumped at any time". ..so after everyone boarded, then turns out my bf and i can't sit together, we ended up 5 rows from eachother, and we both have anxiety from flying. I am very disappointed with United Airlines, and will do my best not to book with them again. NOT THE FRIENDLY SKIES."

Cons: "Our plane arrived late causing a 20 minute delay, and then we sat at the gate for a very long time after boarding, which ended up in a full hour delay getting out of Newark."

Pros: "Nothing"
Cons: "Flight was cancelled rerouted with Delta"

Pros: "Courteous and no delays"

Pros: "United club in terminal A."
Cons: "Flight delays. 2:21 delayed until 3:33 delayed until 5:55 delayed until 6:15pm. Too many excuses. Plane late to arrive. Mechanical maintenance And then the plane was practically empty. So I am thinking. Could these delays be a result of not enough passengers to fill plane and so let's delay and make excuses and get as many passengers on one plane. Hmmmm. Get it together guys!"

Pros: "Staff on and off plane were pleasant and went out of their way to accommodate."
Cons: "Plane malfunction delayed flight two hours"

Pros: "Other than being extremely late, business as usual"
Cons: "4 hour delay, missed my dinner event, no compensation, not even a drink."

Cons: "Flight was overbooked ! Want me and many people go next day ! Crew in Newark were very rud !!! United is terrible !"

Pros: "Nothing"
Cons: "Nothing the flight left without me due to united being late"

Cons: "Had to pay for wifi, snack was really small,"

Pros: "Empty flight."
Cons: "WiFi didn't work. Flight was late and the in flight service was lacking. Seats are extremely small and uncomfortable."

Cons: "flight was leaving at 8:30 and left after 12 midnight. had to pay extra for a rental,car because rentwl agency went with was closed after 3 am. just keep,pushing it back"

Pros: "Safe flight"
Cons: "Crowded"

Pros: "The plane was not full and they made check my small Cary on then there was room overhead The delay on maintenance of the plane"

Pros: "Crew was very pleasant under the adverse situation"

Pros: "No delays."
Cons: "Entertainment was close to none."

Pros: "Timing...on time"
Cons: "Staff were immature , unprofessional and not customer service oriented at all."

Cons: "The gate was so small there was not enough seating for the number of passengers. That coupled with the flight delay made for a bad experience at the airport."

Cons: "I was traveling with someone and the tickets were purchased at the same time but we weren't seated together."

Pros: "Every thing about United this trip , from the efficiency of the gate to the flight itself , I upgraded to first class this trip due to an injury , I never said a word but the staff noticed I was in distressed and I couldn't help but notice how accommodating the entire crew was concerned for my comfort and were on point , also at the same time if I was trying to sleep no one bothered me until I was awake and looking around"
Cons: "Nothing , the Captain was able to find a better route then suggested because of hurricane Mathew ,, we landed earlier than expected from departure"

Cons: "The flight was overbooked. Seats are very small. Snacks were ridiculously small."

Pros: "Staff was very nice"
Cons: "Seats are very small. Felt like the person next to me was practically sitting on top of me."

Cons: "Seating is just cramped!"

Pros: "Crew was very pleasant and accommodating. Flight was as smooth as glass; great on time for departure and arrival."
Cons: "Did not give senior citizens who needed it any extra time to board; only disabled people. Free snack portion was extra stingy. Other airlines we fly moffer more than one tiny package! One of our party had a seat (aisle) that he could not move in once seated. Free entertainment was very stingy! Other airlines offer much more free entertainment in the way of TV."

Pros: "They got me there"
Cons: "The seats gave me a backache. The entertainment system made you pay to even hear news or track the flight. The screen was so close you couldn't really watch"

Pros: "We flew though a tropical storm heading to Florida without any turbleance crew found narrow passage of clear skys"

Pros: "The flight board on time and left on time"
Cons: "I was dotted all the way to the back of the plan and can smell the bathroom"

Cons: "My seat was broken could not recline"

Cons: "Bad snacks. Need biscotti"

Pros: "Good"
Cons: "Good"

Pros: "The crew was great and the food was passable"
Cons: "The 4 hour delay due to technical difficulties is completely unacceptable and I need to talk to someone about it."

Pros: "Short flight"
Cons: "No leg room... Overbooked so I could not upgrade. The kid behind me kicked my seat for 3 hours"

Cons: "Sat on plane over an hour before take off, no explaination provided."

Cons: "No leg room at all and I'm not that tall"

Pros: "At least they were able to get us on the next flight."
Cons: "Security lines at Newark took us an hour and 45 minutes so we missed our flight. The lines were crazy and there was no security. People were cutting ahead and fighting. It was like survival of the fittest. Then when we got rebooked the boarding passes wouldn't work and we had to be last on the plane. The male flight attendant was rude even to my 7 and 10 year old who sat alone because there were no seats together. My 7 year old didn't know what tray table in the upright position meant and the attendant was giving him a hard time instead of just helping him."

Pros: "The crew was really nice and helpful"
Cons: "The plane didn't take off for an hour later because they said it wasn't prepare for takeoff-in the airplane was so cold everyone was freezing. They could've done something for us like a free snack or free TV for waiting an hour"

Pros: "Absolutely Nothing"
Cons: "Everything nothing was pleasing it was torture"

Cons: "The flight was over two hours delayed and every twenty minutes we found out it was delayed another 30 minutes. The crew was terrible. There was no beverage service, and when I asked for a blanket at the beginning of the flight the crew didn't give it to me for over 2 hours. The crew was also very rude in general. There was no entertainment of any kind. The pilots kept pushing back the time we were taking off every 15 minutes and kept changing the arrival time drastically. Overall, horrendous experience."

Cons: "Terrible"

Pros: "Crew."

Pros: "Crew was very nice. Weather wasn't great at takeoff but we arrived safely and all necessary precautions were taken."
Cons: "While waiting to take off we were delayed taking off due to a closed runway. The captain was making announcements over a PA system that didn't work, so we really had no idea why we were driving around in circles. Wifi was expensive. When my 2 hours ran out, I had no warning and lost a page of work I had not saved."

Pros: "The cost."
Cons: "Attendants didn't know how to work Directv sets so no one on plane had programming. One attendant thought it was a touch screen and it wasn't. Another said she would reset the system but never did."