Daily cleaning, installation of cabin HEPA filters on flights from Jacksonville to Austria
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 23h 35m
The cheapest ticket to Austria from Jacksonville found in the last 72 hours was $1,235 one-way, and $566 round-trip. The most popular route is from Jacksonville to Vienna, and the cheapest round-trip airline ticket found on this route in the last 72 hours was $613.
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Scores according to KAYAK customer reviews
Pros: "Excellent care of crew to ensure social distancing is adhered at all times."
Pros: "Good food and excellent service"
Cons: "Noisy plane made the entertainment inaudible"
Pros: "The timing of the flight and available entertainment"
Cons: "For economy class, maybe more variety to meals?"
Pros: "Crew was good, flight was on time."
Cons: "They could have given the amenities, which I think they forgot"
Pros: "Crew and flight comfort were fine until the flight got canceled after sitting on the plane for over an hour"
Cons: "Wasn’t happy with the accommodation after the flight cancellation, was told no other flights for 3 days so I ended up paying $250 more to get on a different airline that day to make the wedding I was going for."
Pros: "Onboard wifi"
Cons: "Emirates has great service and food. Highly recommend if you can handle a Dubai layover"
Pros: "In general, everything as expected, some crew members were even extra nice."
Cons: "When checking in, they were quite slow and they didn't seem like they wanted to be helpful. Some crew members were not as helpful as when we were going to Brazil, and even the way they communicated the rules was not always very nice, but not rude either."
Cons: "Lap dances. Strippers. Cabin crew in miniskirts snd high heels."
Pros: "Friendly cabin crew, new movies"
Cons: "Long wait after boarding before takeoff"
Pros: "Good food friendly staff"
Cons: "I cant cause im still at quantos waiting for them to find my god damn bags!"
Pros: "The ICE entertainment"
Cons: "Nothing. The video quality and sound were not great"
Pros: "Emirates is everything we can wish"
Pros: "Amenities - ear plugs and basic things are good. Dint see this in other flights till now in economy. Good movies collection."
Cons: "Attendants were negligent. Asked for water many times, but didn't get any response. They were busy chit chatting. Internet - only 20 mb , that too for 2 hours continuous. Food was not that good. And only 2 meals for 14 hr flight!!"
Pros: "Comfort, amenities"
Pros: "Food is good . Service is good"
Cons: "Airline appear to be harassing passengers with excessive overage charges. DXB is supposed to be a shoppers paradise. They are weighing dutyfree bags too along with cabin baggage. Eg: they charged me $56 for 2 kgs overage. I am very disappointed."
Pros: "It wasn’t a full flight."
Cons: "The crew were too busy in their own world and attention during service was poor."
Pros: "The relaxed environment and the crew are amazing"
Cons: "There is always some passengers that drink a bit more than they should but.... there is nothing we can do with it"
Cons: "Food was not awful and most item not available in Fist Suites"
Cons: "Noise of serving some people dinner in middle of night interfered with sleep. Deep dip South meant no internet for much of the flight lots of noise and inconvenience trying to fix Tvnz for (rude) lady in front"
Pros: "The sitting is nice with good leg room"
Cons: "Can’t think of anything I don’t like."
Cons: "high price and long waiting time"
Pros: "i not sure is emirate crew call switch working or not but many time i push that button but no one reply"
Cons: "crew service"
Pros: "Friendly crew.. good flight"
Cons: "Screen was not working properly"
Pros: "seating availability Food service"
Pros: "Friendly staff across the board."
Pros: "Seamless flight with usual high standrd of on-board service and food"
Cons: "Transfer distance from in-bound London flight to new terminal and very long walk to gate was a surprise and could catch some prople out due to the time it took (and I'm fit and enjoyed the walk)"
Pros: "Everything was pretty smooth and no real issues. Online check-in was great and let us drop our bags off without waiting in a huge line."
Cons: "Mosquitos in the airport. Probably the most we saw/got bit by in Myanmar was in the airport in Yangon."
Pros: "Crew was friendly"
Cons: "Flight was a hour late, then we sat on the plane for another half hour because people were in the wrong seat"
Pros: "I was travelling to Addis Ababa on Dec29 But I wanted to celebrate New years eve in Dubai and stayed for 6days',But that wasn't Good idea.They charge me More than $300 for my luggage to go Addis Ababa,I know I have extra luggage but my thought was starting seattle until Addis."
Cons: "I will never ever use emirates"
Pros: "They canceled our flight because they were over booked ,we had to stay overnight , overall very unhappy with the airline , they forced us to purchase new tickets , will take legal action against the airline"
Pros: "Although the printed menus are a classy touch, I feel like they are an enormous waste- completely unnecessary. At the very least they should be recycled."
Cons: "Cabin service was very slow. We were an hour and a half into each flight before we were offered a drink. No additional drinks were offered with the meal. There were no further services offered after the tea and coffee service... 3 full hours before we landed! Also, the economy class seats are extremely cramped. When the person in front of me leaned their seat back, I couldn't eat my mael comfortably and the TV screen was 12 inches away from my face."
Cons: "I did not see on the website that in order to get Dubai Connect you were meant to spend a certain amount of money. I thought it was due to an eight-hour layover. I have done it on two other flights. When I arrived people had me running all over the place trying to get information on why I was not eligible. If I knew it was based on rate or it was clearer on the website I would not have booked the flight."
Pros: "flight was empty so everyone had the chance to experience better treatment from flight attendants."
Cons: "no complaits"
Pros: "Time to time food arrangements"
Cons: "Cabin service"
Pros: "Everything was great. They have it together."
Pros: "Connection flights less time spent in transit"
Cons: "Crew not very friendly"
Pros: "Service of the cabin crew was great considering how crowded and full the flight was."
Cons: "The luggage distribution at Dulles was a nightmare. Took us 30 mins to find out luggage. Was very disappointing"
Cons: "they are delay 2 hours"
Cons: "Cramped seats, small luggage space, outdated entertainment options."
Pros: "The crew on the Emirates flight was really professional and courteous going to India and coming back. The food was lacking a bit of flavor but overall it was good. The entertainment on the flight was amazing!! However, the monitor had to be restarted a few times due to technical issues. But I really liked my flight and will definitely travel again with Emirates."
Cons: "Now to the issues. The flight from New York to Boston sucked. Jet Blue couldnt find our reservations and we were instructed to go to the Emirates Terminal. So we had to take our luggage (around 50 pounds each), run to the Airtran, board the Airtran, go to the next Terminal. The Emirates counter was closed and we had to go back to the Jet Blue counter and magically found our reservation. They were unapologetic and annoyed that we were asking them too many questions. But overall, the experience with Emirates was good."
Pros: "Variety and choice of media entertainment was superb. Enjoyed the food and service."
Pros: "Good seat size and space, very comfortable. Excellent entertainment."
Cons: "One food selection was good, another just plain bad."
Pros: "the food was nt good"
Pros: "I like foods in flight and a good service as well ."
Cons: "No comment"
"Was late getting out of the gate so missed our connection in Atlanta"
Pros: "Crew was awesome!"
Cons: "The boarding did not go on time. An announcement about why would have been nice. Still made it on the flight on time."
Cons: "THE FLIGHT LEFT WITHOUT ME AND THREE OTHER PEOPLE"
Cons: "No ear plugs offered and my iPhone jack didn’t fit."
Pros: "The sanitizing of the aircraft was beyond expectations. The personal wipes were a plus so we could clean the areas around our seats to our satisfaction. The individual snack bags are a great idea to minimize handling. The boarding rear to front should have been in place years ago and the deplaning was about normal front to rear with distancing."
Cons: "The crew was forced to stay seated the entire flight. They conversed very loudly the entire flight. It was very disruptive."
Pros: "Decent entertainment options and snack offerings."
Cons: "Last 6-8 rows were vacant and for some reason Someone was still seated directly next to me. Why on earth the flight attendants (otherwise great) didn’t make an announcement that there was no need to share a row and encourage people to spread out is beyond me. I mean this is the only flight I can remember in a decade that wasn’t nearly or fully booked, you’d think they’d emphasize that. Instead I got to be trapped like it was a full flight next to a guy with no concept of personal space."
Pros: "The timeliness of the flight and the service during the flight."
Cons: "The tagging of the bags. The bigger bags should be the only ones tagged. Smaller bags that fit in the bin should be allowed in the cabin."
Cons: "I’d prefer more a la carte food options rather than only boxes of stuff that include 3 things I don’t want."
Pros: "Friendly crew, on time departure, early arrival, and outstanding landing (I’m a pilot, so can give valid judgement)."
Cons: "I requested a seat with extra legroom due to a medical condition over a month before the flight. I was not granted my request and was in pain for most of the flight."
Pros: "The where very helpful"
Pros: "Some Delta planes have headrest Screens. Both my flights did and love watching movies they offer at eye level then to use iPad and have to bed down to watch. You can’t tell why planes have seat back screens but sure glad my flights dis"
Cons: "Snack choice was only two items Cheezit or Cookies. Neither sounded good to me."
Pros: "They were late and and tried to blame weather"
Cons: "Explain that we will get hotel and else... Cheep asses."
Pros: "Amazing Crew and had a real airplane to ilm for a change!"
Pros: "Amazing crew and seating. Worth the upgrade to premium."
Cons: "Broken in-seat entertainment system for one of our seats, customs pre-clearance in Dublin took forever, but not the airline's fault."
Pros: "Everything was as expected. Few delays but weather related and was only about 90 minutes"
Cons: "Reclining seats"
Pros: "Seat was comfortable"
Cons: "The temperature, it was kind of hot."
Cons: "No in flight entertainment"
Cons: "Seating was cramped in economy, but you get what you pay for!"
Pros: "It was quick"
Cons: "Horribly shaky. Thought I was going to throw up. The male flight attendant came off as rude. Just happy I got off the plane alive because it was rough"
Cons: "On my opinion Delta is one of the best airlines. Staff are friendly and they made me feel service. They are really nice and they.take care of been on time and anything you ask them they are there to answer. Great airline"
Cons: "There is no room. The snacks were fine, but the main meal was disgusting."
Pros: "The landing!"
Cons: "The flight was delayed. It took longer than expected due to the hurricane. When we arrived, there was no gate so we had to sit on the runway forever. Then the gate checked bags took forever. I was supposed to have a 1.5 hour layover. I barely made my connection as I only had 20 minutes left until takeoff by the time we got off the plane."
Pros: "Although our flight was fully booked. The crewmembers on this flight was professional, friendly and efficient. We boarded quickly and took off on time. We even arrived ahead of schedule. Each passenger was given free headphones and complimentary beverages and snacks. I love Delta they are a cut above the rest. They are constantly striving to put the customers needs and wants top priority"
Cons: "The limited space in our seats"
Pros: "Aircraft was clean."
Cons: "Ninety minute delay due to lack of rested crew preventing timely departure. No gate upon arrival at La Guardia LGA. Wouldn’t let passengers off after shutdown until all gate checked luggage was off the aircraft. Long bus ride around airport. Airport was a mess, with significant construction underway. Avoid Delta to LGA!"
Cons: "Delay was over an hour"
Pros: "Our flight arrived ahead of schedule and the crew was great. Quick boarding although due to weather we were a bit late boarding aircraft however made up for lost time."
Cons: "The aircraft was a bit warm and there was no ice for beverages which were warm"
Pros: "Great Movie selection!"
Cons: "Flight cancelled because of weather"
Pros: "Small plane and a short flight, so just snacks and wifi, which was expected and was just fine with us. Crew was great."
Pros: "Friendly staff"
Cons: "Crowded waiting area and plane. Awful on plane!"
Cons: "It was it little confusing that I booked with AeroMexico but it was really a Delta flight."
Cons: "Short 30 minute delay; arrived 5 minutes late. 45 min flight doesnt allow for any food service."
Pros: "Friendly crew"
Cons: "Long layover in Atlanta. Terrible terminal setup in LAX . Although we were on two connecting Delta flights, we had to leave the arriving terminal and take a bus to another. The second terminal (Terminal 2) was small, crowded, and had few food options."
Pros: "Flight was on time"
Cons: "I was in a middle seat on a sold out plane. The person in the window seat was so large the arm rest between us would not go down and he extended into my space. Fortunately the flight was short but the combination of shrinking seats and widening fliers make flying uncomfortable."
Cons: "Change d for WiFi. Cheap"
Pros: "Please call me. Why did you double charge me? I took my parents for a trip and you charge me 2 twice?? Call me 416 888 4387"
Cons: "You charge me twice. Call me 416 888 4387"
Pros: "Porsha. The best flight attendant ever. Not"
Cons: "Liked everything"
Pros: "Got us there on time. not much more can ask for on a short flight"
Cons: "Wish Delta offers more reasonable and available business class awards"
Cons: "No entertainment available"
Pros: "GRU to ATL to LEX - all was fine. The plane from GRU to ATL was one of the nicer jets I have ridden in. The ratings above reflect my overall trip of going to Sao Paulo and returning to Lexington, even though the first part had to be re-booked on United."
Cons: "LEX to ATL to GRU did NOT happen because the LEX flights were delayed to the point of missing the ATL connection. While Delta re-booked me on United, my flight arrived 3 hours later than scheduled (so transportation plans had to change), my bag did not successfully move from the Delta flight to the United flight (and was thus delayed in getting to GRU) AND once the bag was received, 4 shirts had been stolen. While a delay/theft claim has been filed with United, this could all have been avoided if the Delta flights had been on time."
Pros: "seating at row 2a was roomy enough only because the seat in front was empty do no danger of a recline. The service was excellent, entertainment options excellent and products in bathroom are nice - Malin & goetz. The captain came out and greeted everyone, which I appreciated"
Cons: "The food served for dinner was not great. Pasta with a mushroom sauce. Sauce was really soupy. I'm not really crazy about the snack basket options - not enough savory and no chocolate. The seats on the new 737-900 are not comfortable"
Cons: "Missed flight with a few minutes and was not allowed to catch the next available. List the entire ticket!"
Pros: "Not much"
Cons: "Delta cancelled direct flight and we ended up standby on two flights, getting into NYC much later. Not nice."
Pros: "Good and crew were great"
Cons: "Seating was horrible. No leg room, and I'm only 5'9" tall. Tray table was broken. No cushioning in seat. We're likely to look for other airline choices for long future flights"
"The flight yesterday on 7/14/2011 was canceled. We haven’t received any notifications of the cancellation. My elderly mom had to sit in the excruciatingly hot Domodedovo airport, without any working conditioners with the temperature inside of the airport nearing 30 C, for more than 24 hours. She was afraid to get up to go to the bathroom, because she was afraid she will loose her sit at the airport. After my mom was informed that her flight was canceled, she asked, what she supposed to do now and where she should go, where would she sleep. She was told by Lufthansa representatives that it is non of their business and she can do whatever she wants. No food vouchers, nor hotel accommodations were offered to my elderly mom. My mom had to pay extra money and get another COVID test because the one she had was expiring on 7/14/2021. Nobody even cares that she has been vaccinated here in USA and has her vaccinations voutcher with her. It is horrendous, what is happening right now!!!!!! Not only my mom became a victim of shooting at her Kingsooper’s store in USA, she couldn’t even return back home to USA in a comfortable, human way after the trip that where supposed to take my mom’s mind off of the shooting at her store. Instead it is causing now enormous anxiety and fear. I am praying that tomorrow she will return back home to USA and non of her flights will be canceled again!"
Pros: "Easy boarding process"
Cons: "Crew climbed over my seat multiple times in order to get their stuff from the overhead bins. Also loud when people were trying to sleep"
Pros: "the crew were amazing. The food was good. 20 minutes late in a snowstorm, amazing. Seats were comfortable. I will definitely fly Lufthansa again."
Cons: "Leg room was terrible in economy and food was poor from the USA"
Pros: "Crew was amazing."
Cons: "Seats were very uncomfortable, no air controller and the TV screen with the flight information was right in front of us. Even the flight attendants couldn’t turn it off and it was so bright making it difficult to sleep."
Pros: "MAN-MUC & MUC-CPH via LH. Business class. LH Businesss class is middle seat of 3 is empty and larger amounts of baggage plus you have access to lounges. Both planes flew and arrived reasonably on time, which is what I look for.And I got all the Business Class extras."
Cons: "Security at Manchester was very slow - long enough make me ill from standing in one place too long. But then I was well looked after. The meals on both flights were identical; I don't think it can be a big problem to correct that. I took a long time to get accepted by the WiFi in the two lounges."
Pros: "The crew was attentive"
Cons: "We sat on the runway for an hour."
Cons: "Los Angeles to Frankfurt on an A380 was great. Flight to Tel Aviv was good. But trying to navigate around Frankfurt was very difficult."
Cons: "Late, missed connection"
Pros: "All were OK."
Pros: "We liked mostly the crew, they were helpful, polite and efficient .entretaiment kept us distract during the long fly . Food was pretty good too."
Cons: "The seats are very close to each other . The plane was taxing for a long time before or has a gate available ."
Pros: "Short flight with swift and effective service"
Pros: "Enjoyed the legroom even though we flew Economy class. Good selection of free movies. Crew was friendly and accommodating."
Cons: "Two flights same food... Too bad"
Pros: "They were great with service"
Cons: "Having to have to close my window shade so I couldn't see outside"
Pros: "In the end I made the flight."
Cons: "Couldn’t add my baggage online thus resulting in a penalty for paying at the airport. Also ticket was booked by Kayak as a standby without alerting me."
Cons: "No entertainment on this flight"
Pros: "I liked the interior of the cabin and the crew was professional. Crew on this flight was Ok."
Cons: "Food was not good, but I really do not care too much about that... If you judge an airline based on the then fly someone else..."
Cons: "United charged me a Bagage fee of 25 dollars and they where not supposed to since it was a international flight. The knowledge of the agent was not very good. Now I will have to write to Lufthansa and hoping they will reemburse me."
Pros: "All worked as expected"
Cons: "No remarks to make"
Pros: "New planes, friendly staff, decent space even for economy, great food"
Pros: "Staff were amazingly helpful n friendly. Food was yummy."
Pros: "Nice staff"
Cons: "A little too warm for me."
Cons: "One of the restrooms was out of service for most of the flight. The other ran out of toilet paper."
Pros: "It's an hour so not much can go wrong I guess."
Cons: "Nothing. No issues with the flight"
Pros: "Accurate. Friendly."
Cons: "My suitcase weal broke during the flight!!"
Pros: "Waiting area needs upgrade...40 minute flight, no time for food or entertainment..."
Pros: "I flew economy. Good plane, ok food, frequent meals, good coffee, free beers and wine,"
Cons: "economy: The chairs were ok but I've had better ones."
Pros: "The Lufthansa service starting with the baggage checkers in Newark NJ. They provide service and a enjoyable flying experience."
Cons: "The layover in Frankfort was long and the gate we went out is in need of an upgrade but B10"
Pros: "Very professional crew !!"
Cons: "Nothing to write ."
Pros: "Lots of movies to choose from. Meal was great. I liked that the cabin crew gave us plenty of water & choice of fruit juices"
Cons: "All was great."
Pros: "comfortable seats, attentive attendants"
Cons: "not a fan of "cattle call" boarding. Tends to clog up the aisles really fast."
Pros: "On time rout"
Cons: "The flight was late for 2 hrs with no explanation"
Pros: "Because we left at 6:50am and I didn't sleep the night before in the airport, I the second I got on the plane I feel asleep and didn't wake up until we landed, so I couldn't tell you much about the experience."
Cons: "The boarding process was rather hectic and they didn't have enough seating for people waiting."
Pros: "I liked the friendliness of the staff, the flight was good, the food was very good."
Cons: "I closed my eyes for just a few minutes two hours before landing and I missed the last meal. I was not sleeping but somehow the stewardess was going around quickly because I heard her in back of me. I thought she was headed in my direction but she had already passed me and then the drinks came around so I could not get thru to go back and ask for the "pizza". I wish the stewardesses would make a quick check up and down the isles in case someone dozed off. The first meal that I received was very good but I am glad I didn't miss it when they came around. Especially that I traveled alone. I do have to say that the comfort of the seats on the way to Europe was much better. It was a different airline."
Pros: "Lots of movies"
Cons: "£20 for unlimited wifi. Ridiculous"
Pros: "It was delightful to discover that Lufthansa serves delicious complimentary meals! So few US airlines do that. I also really liked the layout with the toilets downstairs."
Cons: "They boarded everybody at once through a jetbridge made of glad. Very hot in there. You were stopped in a crowded jet bridge in 90 degrees for 25 minutes because they board everybody at once and it took time to get passengers into their seat."
Pros: "Timeliness, clean cabin, professional service."
Cons: "Climbing latters to board."
Cons: "Lost my Baggage for 2 days."
Pros: "The crew were very professional and accomodating."
Cons: "Couldn't check in on line"
Pros: "nothing at all."
Cons: "There was 1 hour layout, but the plane was late. i was leaving the plane at the boarding time for my next flight. the gates very extremely far away from each other it took me 20 minutes to get from the original gate to the next one and i was running all the time. by the time i got there i had no place to store my carry on luggage anywhere despite the fact the storage compartments very occupied by small backpack which could easily be stored underneath seats. i asked a flight attended to help me but she answered she was not on duty and left (what the hell!!!) what was she doing on the plane then. i wound up with my luggage underneath the seat, my bag in my lap squeezed and extremely uncomfortable. overall one of the worst flights i have ever had. i was lucky it was only one hour long."
Cons: "The check-in team at Austrian Air insisted I could only take on a single carry-on, even though I'd come with two. Should be one above and one below."
Pros: "Short flight. Not much to say."
Cons: "Seats have too little legroom. Even pushed to back in seat, my knees pushed seat in front of me. Not on person seemed to watch entertainment, because of the program you have to sign up for. Seems like basic tv or so could be free, even if there is charge for movies."
Cons: "We were not allowed to take our carry on bag on the plane. We had to repack our suitcase at the counter, and as a result one of my souvenirs broke on the flight. Also, we received a text message the night before which told us the terminal had changed. This was not true, and we had to walk to the next terminal, almost missing our flight."
Pros: "The Flight itself ,service was excellent, however the experience at Frankfort airport was bad."
Cons: "Terminal at Frankfort -Too long a walk to reach buisiness lounge from arrival gate from Bengaluru,by the time we reached there it was time to walk back all the way for Tampa departure gate."
"Great flight Will go again!"
Cons: "Friendlier crews"
Pros: "The seats were so comfortable"
Cons: "Free wifi"
Cons: "Very nice crew and great food"
Pros: "Usual faultless KLM experience"
Pros: "Staff were professional and polite."
Cons: "Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these."
Pros: "The pilot and the crews were helpful about the transit. Pilot make up a lot of time."
Cons: "Flight was delayed, had to run to my next connection flight."
Cons: "Travelled business class and was ace experience"
Pros: "Reasonable space in economy class seats"
Cons: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."
Pros: "The friendliness of the crew"
Pros: "Crew was friendly"
Cons: "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"
Cons: "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."
Pros: "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."
Pros: "Crew was fantastic."
Cons: "This was the most narrow airplane seat I’ve ever experienced. So uncomfortable."
Pros: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Cons: "No downsides at all"
Pros: "great crew and comfortable flight."
Cons: "sceens in the plane to show map and direction of travel"
Pros: "Crew was good"
Pros: "Crew was in a festive mood, the meal was unexpectedly delicious"
Cons: "Seats ok, but could be more comfy"
Cons: "My suitcase didn't come with the airline."
Pros: "Everything OK"
Pros: "Employees were very friendly"
Cons: "The seats were very small"
Pros: "Crew was excellent -kind nice and very attentive"
Cons: "Entertainment went out mid flight. Had to be reset off 30 mins but cam back up"
Pros: "Crew was awesome"
Pros: "Shirt flight but well catered, boarding was efficient and quick."
Cons: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
Pros: "Excellent service. A meal , drink and a coffee included which we were not expecting."
Pros: "Crew was great, very nice"
Cons: "Not enough legroom"
Cons: "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"
Pros: "Friendly attendants. Decent food, and frequent snacks and beverages."
Cons: "No charging ports for electronic devices."
Pros: "He missed it due to having a 32 minute layover, which he ran all the way to board."
Cons: "he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience."
Pros: "Overall everything was ok."
Cons: "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."
Pros: "I got some rest"
Cons: "unable to charge my phone or watch movies"
Pros: "The aircraft was clean"
Cons: "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"
Pros: "The staff was extremely pleasant. Food was good!"
Cons: "Have no complaints"
Pros: "The staff were professional and friendly The food was very good and plentiful The inflight entertainment has lots of choices The bathrooms remained clean All in stark contrast with BA with who I did the same flight 2 weeks ago and all the above points were very poor"
Pros: "Just great crew."
Cons: "Not comfortable at all and will not book KLM again."
Cons: "Amesterdam airport employee was really rude"
Pros: "Good efficient flight crew friendly and helpful"
Pros: "Flight was delayed for three hours and was a very stressful flight"
Cons: "Flight was not on time and got to destination very very late pier management of aircrafts"
Pros: "The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant."
Cons: "The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food."
Cons: "One of the senior stewardesses we're very rude. Whether it's her personal opinion or KLM's policy, it's unreasonable to think that a 3 years old child could or should hold her pipi over 20 minutes, while they slowly and inefficiently trying to give out food. Several parents were there with the request to let us through to the toilet with small children and she smiled in our face and said "no, we will finish first and than you can go". She might be not fit for the job anymore, but KLM can't afford this kind of treatment."
Pros: "The staff were friendly and all smiles. Seats were comfortable and we had a quick, smooth flight from Edinburgh to Amsterdam. The breakfast supplied was an egg and mayonnaise sandwich plus a drink, which seemed about right and very Dutch in character."
Cons: "It was rainy and necessary to walk outside to access the plane; the staff should give their customers a heads-up so that jackets can be donned. Additionally, the check-in queue seemed rather sluggish."
Pros: "Same as above"
Pros: "Flight attendants tried their best given what they had to work with."
Cons: "They can not retire these old Boeing 747's soon enough. Due to mechanical problems, our flight arrived at LAXfour and a half hours late and further problems with the cargo door caused an additional one hour delay of our take off."
Pros: "Enough space good wine and on time"
Pros: "Unexpected surprise--even on a 1 hour flight at noon, they gave us a sandwich!"
Pros: "A nice short flight"
Cons: "We had booked business on our flight to Milan, and it was extremely disappointing that on this sector they put us on the last seat in the back of the plane. There were plent of seats on this flight that had extended legroom. A bit of a mystery, why Westjet elected to put usin the last seats on the plane?"
Pros: "It was very comfortable"
Cons: "The crew was great"
Cons: "2h late!"
Cons: "Food service was awful. They ran out of options and only had one choice by time got toward middle /back of the plane. This happened both ways. So if your seated toward the rear bring your own food and snacks if needed."
Cons: "Other airlines have complimentary snacks so I was surprised that we had to pay for those."
Pros: "Friendly Crew"
Cons: "delayed for 2 hours"
Pros: "Flight left on time and arrived in Lyon early. Crew was attentive."
Cons: "Seat wouldn't go back."
Pros: "Our crew on the trip from DC to London was excellent- friendly and efficient. We really enjoyed the whole experience."
Cons: "The short trip from London to Vienna felt overcrowded with people lugging heavy suitcases on board. Also the fact that you have to purchase even water was a surprise because we were not aware of such a severe policy by BA. Plus our American credit cards were not accepted by the on board cc machine so we spent 2 hour flight without any refreshments"
Cons: "Business class on the 3.5 hour flight was just blocking the middle seat in the front of the plane. No leg room, narrow seats. My husband is 6’4”” with wide shoulders. His legs do not fit and therefore extend into the aisle. Flight attendants were constantly bumping into his shoulders. Very cramped We were not aware of this configuration."
Cons: "Entertaining on board"
Pros: "Extremely nice crew!"
Cons: "Plane was late departing causing me to miss my connection flight in Dallas and having to pay for a hotel room"
Cons: "I expected more from business class. I wanted more comfortable seats and better food. The food was blah."
Pros: "On time"
Cons: "Better more comfortable seats"
Pros: "Staff/crew were fantastic, extremely friendly, very down to earth, like family"
Cons: "I thought the food was very ordinary. Selection and type of food could have been more interesting. Bread stuffs did not seem fresh, but thawed from frozen items"
Pros: "The ice cream bar served as a snack."
Cons: "The flight left late. It was one of the most turbulent flights I’ve ever taken-multiple people threw up, including my son 5 times. The in flight entertainment didn’t work and service wasn’t great."
Pros: "Nothing specific"
Cons: "Long boarding time. Unfriendly flight attendants in business class."
Pros: "Boarding was fast and efficient. Everyone went the same time. Had to come in via a small queue and then wait for the gate to open."
Cons: "No food or drinks given at all for free. You had to buy even a soft drink. Not a good experience at all. I waited and bought fast food at the airport after the flight."
Pros: "Was just very comfortable seats and a great crew"
Pros: "More leg room"
Cons: "Flight was delayed. Poor food offerings, no entertainment, minimal leg room, rushed and cramped boarding process."
Pros: "Actually was British Airways and not another airline. Service was great."
Cons: "No free water on the flight. I was not able to use my USA credit card. Water is essential during flights!!!! I got sick on the pain from headaches!!!!!! Water should be a basic, free thing to served on a plain."
Cons: "FLIGHT WAS CANCELED"
Pros: "Friendly, attentive and knowledgeable staff. Good light supper."
Pros: "Cabin relatively new. Leg room in economy adequate. Cabin crew pleasant"
Cons: "Zero checked baggage allowance!! CDN$70 for first checked bag if booked before hand, $113 per checked bag if paid at airport!! All food and drink on this 4 hour flight from London to Santorini must be paid for!! No peanuts. No cup of soda/pop. Maybe a small plastic cup of water. Bring your own iPod or tablet. No seatback entertainment! On Airbus with very limited overhead hand baggage capacity. Roundtrip cost of this 4 hour flight CDN$800 per person booked 3 months in advance, not much less than transatlantic flight of almost twice the time from Toronto to London on Air Canada Boeing 787 with loads of overhead luggage capacity, free first checked bag, 8 inch screen seat back entertainment system, charging ports, one major meal with wine / beer, unlimited pop, plus snack. A real shocker to get Ryanair amenities on this British Airways flight which was no bargain."
Cons: "My flight never happened due to the cancellation."
Pros: "Flight was on time. Attendants were cordial."
Cons: "No beverages offered in economy class. wish they would at least offer water."
Pros: "Very friendly staff at the airport as well as on the plane. At AUA you still get complimentary food and drinks, but apart from that. BA is great!"
Cons: "In Vienna, we were picked up by bus, rather than walking through a gangway... but since I was sitting in the last row, it didn't bother me. I wasn't going to get out of the plane quickly anyway."
Pros: "Good food"
Cons: "Long transit at Heathrow airport"
Pros: "Flight attendants were pleasant."
Cons: "no complimentary beverage service - maybe that’s common in Europe but as an American I was used to getting some kind of a drink."
Pros: "Boarding was smooth, aided by being one of the last to board as I was relaxing in the lounge! Boarding was started earlier than listed and complete by the boarding time, long before the flight was due to leave. Crew were polite and courteous, even going to some extra effort to get me a semblance of a meal."
Cons: "Booked this flight every last minute and didn't order a Vegan option at the time. Was flying business over lunch time so a meal was served. However there was no vegetarian option on the menu. I expected there to be a vegetarian option at least, and I would work around my dietary choice, but with no vegetarian option, this was impossible to do. In the end the crew managed to rustle up something from the Crew meal and I was able to then have snippets of meal segments that suited my requirements. How could this be prevented in the future? Make available a vegetarian choice on all meal served flights. A Meat eater can eat vegetarian at a push but not the other way around. I know if might be too much to ask to make that a Vegan option as standard, because then every one can eat it, but just putting that out there."
Pros: "There was one female stewardess who was extremely kind and helpful"
Cons: "They ran out of food for the back of the plane Bathrooms were FILTHY! Flight delayed by an hour Lost our luggage and then gave us the run-around about how we can get it back, when we would receive it, and did not compensate us for anything; ruined our weekend plans Extremely rude steward who, when we were upset about not having food behaved as if we should be grateful just to be in his company This flight was the exact opposite of what I have come to expect and appreciate about BA... Not sure I would ever endorse flying with them again..."
Cons: "Overpriced and outperformed by the Budget Airlines."
Pros: "A good trip"
Pros: "Timely and good crew."
Cons: "No jetways in Frankfurt. Had to board using stairs."
Pros: "Boarding and bathrooms"
Cons: "Crew was rude except for pilot greetings while boarding. They couldn’t even take cash for food nor provide a free snack or beverage."
Pros: "The crew was great. My meal was good too!"
Cons: "the older plane did not have personal air vents and it was hotter then I would have liked. Also being in the last row of a section allows us not recline as much while the people in front could recline more, which made for a cramp feeling during the flight."
Cons: "Seats cramped"
Cons: "I did not receive updates about gate changes or delays to my flight. I was lucky to have made it!"
Cons: "They don't even give you water without charge"
Pros: "The boarding was very good and the crew was very nice"
Cons: "There certainly should have been a snack on this longer flight"
Pros: "Crew was friendly"
Cons: "1) I was booked on the next available flight. This flight was delayed too. I was really exhausted, and tired of waiting. 2) The refreshment was only for purchase. I understand,that non of the domestic flights provide food but 1 nonalcoholic drink or water, and small pretzels or nuts are always offered free of charge, and additional refreshment is charged. Sad, this was not an option."
Cons: "You lost our bags..."
Cons: "The BA agent Giles, was rude and spoke to us condescending. His inept handling of rescheduling my family caused us to not only be split up in our flight from London to Vienna, but the majority of us had to wait 10 hours for the next flight. He could've rescheduled us together, but instead he ignored my sister's request to do so, rudely told us to get back in line, and rescheduled another family on the same flight as my sister, thus eliminating our seats together, and forcing her to travel alone."
Pros: "Everything was ok."
Pros: "Clean cabin and crew's friendly attitudes."
Cons: "Finally got it 20 mins before touch down but the cheese was still freezing cold! That's amazing! The crew would rather enjoying coffee and talking instead noticing the call for help. Coffee served with a loosing lid and ended up spilling out."
Cons: "Charging money even for a soda. Seriously so cheap."
Pros: "First this flight wasn't operated nor flown byfinnair. We were delayed leaving Berlin, which made us delayed getting to London, they rescheduled us, delayed leaving London (we paid for direct route to Dallas, we were rerouted to Chicago), delayed getting into Chicago, missed flight to Dallas, had to stay in chicago overnight, delayed leaving Chicago, arrived in Dallas 23 hours after supposed to be home."
Cons: "That it wasn't even Finnair but that's how it was sold to us, that we paid for direct route, but we weee sent to another city and had more legs on flight."
Pros: "The lounge services and staff at the airport."
Cons: "seats and surfaces not so clean in club world."
Pros: "Seats were good, movie selection good. Everyone very nice."
Cons: "No breakfast!! Just grapes or banana and granola bar??"
Airlines flying from Jacksonville to Austria have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Jacksonville to Austria
Masks required on board, masks provided on flights from Jacksonville to Austria
Social distancing seating
Middle seats unavailable to book on flights from Jacksonville to Austria
Testing for antibodies, testing for symptoms for flights from Jacksonville to Austria
Waiving of change fees. Search flexible flights from Jacksonville to Austria