|Flights Arrive in||Hamburg|
|Flights Depart from||Jacksonville|
The airline crew was responsive and professional. The flight was also very smooth.
The boarding process was like a buffet: first come first served.
The flight was smooth. The timing of the flight arrival and immigration was perfect. More than enough time to clear that process. The airline crew on board was professional and pleasaht
The seating was very close. Not enough room to sleep comfortably.
I liked the crew and how friendly they were. Pilots were great too. Wished they would have taken the same consideration ind DFW. The lady at the counter sent me to the wrong gate and left me there for over one hour then told me oops I forgot to tell you the gate changed. You need to hurry your flight leaves out of terminal E17 I was in c37
When the employee made me miss my flight (accidentally). Also on our flight I couldn’t watch a movie because the electronics did not work.
Hospitality and attitude of crew Food
Cramped economy seats including leg space
Food was Good, flight was without much stress and a little faster to compensate for the delay.
Delayed boarding, no announcements, long wait in line for boarding, repeated delays. Not the first time - Every tome I use this flight it is delayed and without clear information to passengers how much delay is anticipated. Announcements, even if they come - come not loud, simultaneous with other announcements - so impossible to hear. Scheduled gate is moved every time too.
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