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Delayed due to an ill passenger after loading. Not preventable on Delta's part. Was in first class. The seats are becoming worn and detaching from their velcro attachments. Only got snacks on flight. The attendant was not the friendliest.
Delayed due to an ill passenger after loading. Not preventable on Delta's part. Was in first class. The seats are becoming worn and detaching from their velcro attachments. Only got snacks on flight. The attendant was not the friendliest.
I liked the ease of checking in, luggage check in, wheel chair assistance, boarding and flight.
The main person that was coordinating everything was a short white/light skin Spanish man and he was very rude. It honestly made me feel like it was everyone’s First day at work. His announcements were very not reasonable and they did not make sense. The stewardess on the flight that made the announcements she didn’t even know what she was talking about she sounded inebriated. There were no snacks or drinks on our flight there wasn’t even much turbulence. This flight was not enjoyable nor was it what a Delta flight should be and just this past week I flew with Delta 3 times.
nothing Delta could do... the person sitting next to me was huge and overflowing into my seat
Crew was great! I need wheelchair assistance and they knew who I was and updated me that my chair was on its way and to just hang tight. There was some turbulence but the captain announced we would be going thru it and he handled the plane well. Landing was soft and his.
Aircraft very cramped. Check-in was great with an agent helping us. Food was almost non-existent. Pre-flight went well once I got the app reloaded on my phone since we don’t fly much anymore.
I like that it got us where we were going. Everything else needed work. It was 1/2 hour late and we took off an hour late. The plane had to be cleaned and the disabled loaded on board before we could take off which took forever and then we sat at the terminal FOREVER before we took off. The ride was so bumpy that they couldn’t serve drinks and snack but to about 1/2 the plane. Seriously we should have flown out of Fort Lauderdale. We probably would’ve gotten home several hours earlier.
Flight was on time, the staff was personable & professional, & the plane arrived on time.
Flight was great. DELTA did a fantastic job! FLL airport was chaotic!
You lost my luggage!!! How frustrating!!! Now they can’t find one of our bags!!!! I really don’t have time for this!!!
Flight was an Iberia Flight on Level but seemed to be outsourced to a 3rd airline - Wamos. Seating pattern was different than when booked, we waited on the JETBRIDGE for 45 minutes to board, food was terrible. Movie options were limited to about 20 and very old, TV shows was limited to about 15 and equally as old. Staff was fine but definitely the "b-team". Landed about 60 minutes early and waited on the runway for 45 minutes - despite that Logan Airport in Boston recently added new gates. Mediocre experience at best.
I liked the friendly crew and desk staff, all very helpful. I was surprised and a little annoyed on my outbound flight from LGW to MCO as I had prepaid and booked my seat, which was all correct at check in on my boarding pass. when I got on the plane someone was in my seat ! I was moved to another seat. The food choice is quite limited and I feel that an option of a muffin for breakfast snack would be welcomed, not everyone wants egg or bacon wrap. The choice of entertainment is good, plenty to keep you busy on a long haul flight. I liked the option offered to have the cabin bag checked into the hold, it saved me as an older, lone traveller lifting my case into the overhead locker or finding there was no space.
good service from crew. Before the would have an option between cookies or nuts as snacks.. Now, there are only cookies. too bad. People who can not have sugar don't have a choice.
As with every airline the seats are not built for tall people.
I would not fly with BA again. Packed in like sardines, constant request to turn down air conditioning due to freezing cold for hours and the food was pretty to look at but tasteless!
My wife and I paid for seat selection to be together. My wife and I were on separate rows and the excuse they gave was they changed the plane. Also, I have celiac and asked for a gluten free meal in the ticket profile which they did not have.
I’m hoping for WiFi included. Everything else was very good
Rude security cunts. However the lady that issued my boarding ticket when I was flying back from New York was lovely & helpful!!
Appalling! The flight was delayed by 3.5 hours and the American Airlines staff at the airport where nit very helpful. Once boarded, the flight crew were unhelpful, the food was poor and the aircraft was tatty.
Overall not great . We had a 4 four hour plus delay on returning and communication about the changes was poor . No updates were given on the website or by e-mail . We subsequently missed a connection , were our on a later flight and then missed all public transport for our onward journey home. Needed to hire a car at some expense . One member if staff was rude at the gate
Babies, crying, movies and sound doesn’t working overpacked and delayed flight
Pretty good flights! If they can let y u s know regarding delays by announcing it in the PA system it would be a good business practice!
3 hours late, came at my final destination without any of my luggage.
Delays with no communication. Broken business class seat and no one seems to care or help.
The head of the flight attendants was very rude and impolite and insisted to know my nationality on flight while I had my Can passeport! against all rules!
I spent 4 hours untill get my bags no food no entertainment on the flight
Adequate. Served our purpose of getting there safely. Nothing to rave about. Decent value for the amount paid
Old planes that are not being maintained with at least basic cleaning. Plane smells awful, bathrooms not cleaned either. Customer service probably one of the worst I have experienced.
I lost my connection flight from Casablanca to Marrakech because we arrived late to Casablanca. I had to rent a car to continue my trip . I need refunds
Nothing. Everything, the service the delayed plane and communications to passengers, the boarding, the food access before flight, no aircon on the plane until high altitudes and super long wait for baggage claim with no direction on tv signs.