Over a 3 hour flight. The turbulence was almost imperceptible except for 2 short periods which were not bad and over quickly. The attendants claimed "Safety first" and sat looking at their phones for 3 hours with no drink or snack service. This isn't the first time with Southwest. I thinkit may be there new plan of operation. Oh, and it was June 18, Southwest's Birthday which offered free drinks. NOT.
The flight was okay. The pilots did an amazing job and kept us updated on the flight. The flight attendants were okay. They found time to be chatty with each other rather than focus on the guests. One of the attendants was a little less warm when asking about my bag I had on my lap that I was using during latter part of the mid- flight. Mind you, it was not the departure descent. I’m respectful to each and every attendant, it was the tone in her voice reminding me to place my carryon bag on the floor. I hope to have a better experience next time.
I realize they are still working out kinks with the new boarding process, but by the time I boarded in group 5, most of the bins were full. All airlines should better enforce small bags and jackets going under the seats until everyone has boarded.
Pretty seamless, just a tad bit late in taking off and landing.
Everything a cheap airline should be at normal airline rates.
Delays delays delays. Late taking off, late landing, wait for a gate, etc.
Multiple delays and gate changes. Arrived at final destination 6 hours late. All rental cars had been taken.
This was a nicer flight - not fully booked and so we were able to spread out.
Crew was pleasant; flight was on time. Paid extra for early bird check-in and still got B boarding.
I will be flying again Southwest Airlines. Friendly crew, comfortable and affordable.
Your survey needs a N/A option. I didn’t use the entertainment or eat food.
Flight was delayed multiple time and for more than 1 hr. My onward flight from BOS to MCI was also delayed. These delays have caused me so much inconvenience and Delta does nothing to ensure flights take off on time. No one knew why the inbound flight was delayed and what was the issue.
Our flight was delayed by over 4 hours due to a maintenance issue. They announced a new plane was on the way. We were given a $12 food voucher ( airport food is quite expensive You can’t even by a water and a small snack for 12:00. 4 hours later we boarded and landed in Atlanta at 10:20 ish pm. Of course we missed our connection and we were given a hotel voucher and another food voucher ! We didn’t make it home until 11:00 the next day ! Unacceptable
From checking to boarding, it was a seamless experience. The service agents were so helpful. The flight crew was so pleasant.
Two delays on two separate planes with parts they could not easily find and replace.
No entertainment. Plane was so small had to pink tag a carry on ive used for 20 years easily on board. The fact the flight got in at midnight, had to wait for crew in fort wayne to allow the plane to approach the gate, THEN had to wait for bag on jet bridge made experience irritating at best.
Delta has too many delays now days. It is 1:06 am now. I was supposed to land in Norfolk at 10:30 pm. I got re-booked through Detroit and I’m still in Detroit. I hope to be landed in Norfolk by 3am. I’ve been in airports for 12 hours as of right now. There is a weather delay now but most delays lately have been maintenance.
This is the first time I've been disappointed with Delta. I was called by Delta to see if I would volunteer to change flights since my original flight home was overbooked. I accepted. The modified booking only provided me a 35 minute layover - when you subtract the fact that boarding closes for a flight 15 minutes early, that gave me 20 minutes to run for one end of the airport to the other. I barely made it. On the 2.5 hour flight to Tampa, the crew repeatedly let us know over the intercom that they cannot serve drinks or snacks due to safety/turbulence. I would have accepted this reason if they did not CONTINUALLY SERVE DRINKS AND COOKED FOOD to First class. If safety is the excuse then the entire plane should be strapped in for safety. On top of this the air conditioning vents were not working correctly and the plane was uncomfortably warm. I love Delta and am a loyal Delta traveler, and I have never had an experience like this. I don't know if there's a disconnect between availability among third-party sites like KAYAK and the airlines or what, but when overbooking causes issues like this for travelers it should be reviewed and changes to the booking process should be made. I blame BOTH KAYAK and Delta for this terrible experience.
A regional sized plane was used for a cross country flight with no overhead bin space. I had to "pink check" my laptop and my medications. I was NOT pleased!!!!
I always fly with Delta. My friends tell me their horror stories of flying with other airlines. I just smile and say, “You should fly Delta”
Onboard staff was courteous, helpful, responsive and friendly. The boarding process was disorganized, poorly communicated, and disheveled. Gate agents were yelling instead of using the PA system, didn’t communicate the timing delay of our flight, and created an atmosphere of chaos rather than order and communication. As far as I know, there was no reason for their. I would hate to see how it operated under extreme conditions. I’ve never seen United Airlines operations in such a state.
I almost missed my connection in Chicago due to having to wait on a gate to be open I am assuming. Having to run from E terminal to C terminal and I barely made it there before they closed the door. This may not be the actual airline's fault it's crazy how there is so little time between flight especially when they are placed so far apart in the airport.
It was extremely hot in the cabin the entire flight, vent air was worn
Our flight was great with an unexpected upgrade. However, four days into our travel we are still without a piece of luggage. The bag tracker has not been accurate, the airline is not communicating with me or the luggage delivery service and no one is willing to take responsibility or guarantee any kind of support or reimbursement. Unfortunately, we do not have the option to easily shop to replace items as we are currently on a cruise. I have been very disappointed by United Airlines response.
Fine not above and beyond as I had a connection that was delayed due to maintenance
HORRIBLE, my initial flight was cancelled, they made me pay $200 extra dollars and that got cancelled as well! After 6 cancellations I decided to get a refund because I needed to get home to my babies. Out of $1000+ dollars they offered me only $40 in refund! Totally unacceptable! The flight that they cancelled I was able to fly it on another airline. I had to spend $400 on one way tickets just to get home! I’m still getting the runaround.
Flight was delayed. De-icing took a while. When we landed had to wait for another plane to vacate our gate. Just an overall bad experience.
Flight was on time. Staff were friendly. I paid for Economy Plus but was required to check my standard carry-on luggage due to lack of space on the aircraft. This cost me 30 minutes, unexpectedly, in waiting at the baggage claim. This experience did not meet my expectations.
Boarding was quick and efficient. My screen didn’t come on and everyone else had theirs working so a little bummer but it was a short flight!
They makes us feel confident on the flight. There was no any cancelation and they are really helpful with us.
How is it that every American flight from DFW to IND is significantly delayed? This is the third time in two months I have been delayed flying out of DFW - ALWAYS for a maintenance issue. Makes me want to drop flying American altogether…or maybe flying through Dallas. Miserable experience.
Pilots were fantastic - super smooth. First Class flight attendant was very attentive. Main Cabin flight attendant should try to smooth the rough edges of her voice - very shrill / punitive. Hurt my ears just to listen to her. Recognize they have a (tough) job to do - but tone over speakers needs to be less like scolding a 5 year old.
Delayed and horrible communication and sat on flight for an hour before taking off
Two hours delay, probably one hour because they didn’t bring catering and they had to bring water in board. There a change of aircraft. But delays galore at CLT so it must be a CLT and/or AA operation issue. The 1 hr additional delays because nobody could bring 2 packs of water sooner is probably the best example of this airline operates
It wa sort of on time; the cab was left with some trash
The flight was delayed about an hour for a maintenance specialist to approve the maintenance repair
A very good flight. All personnel were gracious and pleasant. Good flight. No complaints.
American Airlines should be ashamed of their performance on AA1506 on August 14th from DFW to IND. First of all, after we got to the originally assigned gate C7, we were notified with too little notice for a first-flight out situation that the flight would depart from gate A25 in an entirely different terminal -- not just a gate or two away from the original gate. That was the first hiccup that started our day off poorly. It just got worse. Let it be known that the flight crew and gate agents were all as helpful as they could be during all that followed. However, the flight was a horrible mess of an ordeal. The plane was warm and uncomfortable on a hot Dallas morning when we boarded. And apparently we had to get underway for the a/c to be powered up. There was no other explanation for why we had to sit there in the heat. But before we could power up, some paperwork had to be completed, if we heard the announcement clearly enough. Then a "minor" maintenance issue had to be fixed -- but it was enough of an issue that we all had to deplane while it was being fixed, apparently because it was "too warm" on the plane for us to sit there in case the "minor" issue took too long to fix. And after we all finally deplaned and were hanging around the counter for news about when we could reboard, then a flight attendant came up and notified the gate agent that there a passenger at the rear of the plane had caused a major spill of some sort getting up and out of the plane. Turns out that was a bigger and longer delay than whatever the initial mechanical issue caused. According the gate announcements, the mechanical issue had been fixed relatively quickly in due course. But a seat was soaked and had to be cleaned up by a spill. A subsequent announcement then said that the seat belts were affected by the spill and had to cleaned. Then, either the seats or seat belts or both had to be replaced. At each of these announcements, the phrase "we're trying to get maintenance here as soon as we can" kept coming up. Clearly the gate agents were as frustrated as the passengers. After all was said and done, a minor mechanical issue and a major cabin spill issue caused a 3+ hour delay in our flight. American Airlines should be ashamed of its performance on this flight.
Gate check in of luggage was smooth at DCA and luggage came out fast in IND.
only issue is i feel we pulled off from the gate ontime, we sat on the runway longer than i felt made sense.
