Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)
The flight was delayed, not a lot of information conveyed to passengers. The aircraft landed more than 4 hours late, could've gone to Kansas City and come back twice in the same amount of time. No apology by the crew for the delay
Not enough room for suitcases in overhead bins. Crew could tell people not to put jackets in overhead bins but did not.
Food selection - would be nice to have a choice of 2-3 snacks.
Flight was delayed by mechanical difficulties and weather in Newark. Boarding was confused, and the announcements in KC were muffled. Once in the air, The crew was exceptional, explaining what the strategy was for avoiding as much turbulence as they could.
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