I had an episode of anxiety over very minor turbulence which I sometimes get and both ladies who happened to be on duty were very reassuring and sympathetic to me. I had my 6 year old daughter also on the plane who is not anxious at all, so I was able to speak to one of the staff in French so as not to transfer my anxiety to my daughter who doesn't understand French. This was great. Over half way through the flight they gave me some earphones and suggested I watch a movie. This helped so much.
Food was great
The exact timing going and coming
After returning back and the airplane taxing on the ground it takes one hour to go out of the airport gate to my riding although I have no luggage
left on time, arrived on time Good communicatiion from captain
Staff in economy not very friendly Very long wait for baggage
Flight cancelled due to weather, the workers made it seamless.
Had to tack on extra expenses for food while waiting for the next flight. Should have gotten some type of vouchers to cover meals at the very least during cancellations. That would be next level.
The plane/Pilot got us home.
The seats were old and uncomfortable. The plane was old and had the drop down video screens. This was terrible- we couldn’t see the one closest to us, only the one further away. But any words on the further one, we couldn’t read. The staff on the plane were rude and made us seem like we’re a bother and unwelcome. We were scared to ask for anything.
Nothing Aeromexico personal was rude again
They said that we need to paid them the baggage’s and didn’t want to solve the situation. Be Aware if you book a trip with this two airline as you will finish paying twice the baggage fees. THEY STEAL YOUR MONEY!!
Took forever to take off, AC was nonoperational. Very discomforting!
The crew kept us informed and the flight attendants were nice awesome plane!
I like everything about, food was good, entertainment was good crew was good. They give you free beer or wine
The flights were always in time
The crew wasn’t in any flight positive, always angry
The pilot was great st explaining the flint and not where we were.
They forgot my gluten free meal and didn’t tell me until I was on the plane. Can we count on you to feed us? Apparently not. How can an airline forget a meal for a passenger? Especially in such a long flight?
Food was plenty
El servicio a bordo es muy buenos. Las personas muy buen trato
En Cancún el sr. Que nos atendió en el counter fue bastante grosero Nos trato muy mal inclusive nos iba a enviar a hacer la fila de nuevo por q mi maleta pensaba 2 kilos más. Le dijimos que solo traíamos dos maletas y nos dijo eso no es mi problema ud puede traer 10 maletas pero ninguna con sobre peso. Como se nota que ud nunca viaja me dijo. Son 107 dólares si quiere llevar su equipaje y si no de una déjelo acá en Cancún y váyase ud para Costa Rica. Ni esposo tivo que ir por otra maleta para poder viajar pero no me gusto la forma en que se burló de nosotros y la manera en que nos trató
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