Daily cleaning, installation of cabin HEPA filters on flights from Kansas to Oakland
|August||Best time to beat the crowds with an average 4% drop in price.|
|December||Most popular time to fly with an average 16% increase in price.|
Average price round-trip
|$247||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
Southwest has waived its change and cancellation fees on flights from Kansas to Oakland. Confirm policy on booking site.
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Scores according to KAYAK customer reviews
Pros: "The crew was great. The flight was basically beyond max capacity in terms of food & bathroom but they handled it well."
Cons: "- Ran out of food. There were a lot of people asking to buy food but no food available. - Crazy lines to the bathroom -- the plane was probably too small for the number of people and the length of the flight?"
Pros: "Easy boarding. Friendly staff."
Cons: "Wish they had lids for kids drinks. Guy in front of our kid slammed his seat back and spilled a full cup of sprite on our autistic child but he took it pretty well. I know the airline can’t control passengers but a lid would’ve minimized the spill."
Pros: "Leg space!!!! Finally some room 4 my long legs! Food excellent. I ate cheese & fruit plate. Delicious! Good timing. Great!! Left & arrived in time OR EARLY!"
Cons: "Once plane landed, it took 4ever 2 get out."
Cons: "They overcharged me for my beer by $9 and I didn't notice until I got home when I looked at my billing statement."
Cons: "the airline attendant poured wine all over my suit jacket. i am traveling on a quick business trip and only brought this one suit jacket, which has been doused w/wine and smells disgusting. this was after i saw him douse another passenger w/water. i wish it was water he spilled on me!"
Pros: "Smooth travel. No issues at deparyure of arrival"
Cons: "Nothing to dislike"
Cons: "delay in takeoff and general confusion of staff about what was to happen."
Pros: "First flight on Alaska, fantastic airline! Will definitely fly them again. Friendly crew, good perks, comfortable flight. Highly recommend."
Pros: "Flight departure and arrival was on time. Staff even helped move our seats so family could sit together."
Cons: "Nothing I did not like."
Cons: "5 hour flight and no comp meal served. Hot / stuffy / no air flow coming out of vents. Aircraft: 737 -900."
Pros: "Ease and great service"
Cons: "No good available very No entertainment"
Cons: "Our 10:15 a.m. flight was delayed until 11:45 a.m. - we had arrived at the airport too early and ended up waiting a long time in a crowded and noisy terminal that lacked sufficient seats for all the travelers at the gate (Gates 11, etc.)"
Pros: "Early departure and very early arrival"
Cons: "Sits did not recline at all on 5 hour flight. 5 hour flight with one 1 by 2 inch cookie. Glad I had my own food!"
Pros: "Always nice people. Boarding was slow due to tech failure but gate agents were resourceful and pleasant about it"
Pros: "The crew was pleasant and helpful. Flight on time."
Cons: "I wish they would have included a meal or something more substantial than soft drinks/juice on a long flight."
Pros: "1) Attendant crew was nice. 2) Appreciated being able to board from front and rear."
Cons: "1) Flight time delayed, so late arrival ~12am was made even later ~12:30am 2) Booked two tickets together months ago, yet we were not allowed to sit together. 3) Entertainment required the downloading of the gogo app which should have been done on the ground with wifi and/or cellular data. in the air, one window said you could (wait) and download, while another window effectively said, "better luck next time". Pre-flight email should have warned passengers to download beforehand. 4) Exiting plane only allowed from front; took forever from our next-to-last row."
Pros: "The crew and staff were very friendly and the flight was smooth except for some turbulence which cannot be controlled. The Embraer 175 was a very comfortable aircraft."
Cons: "The boarding process was different than other airlines. After the special needs passengers and 1st class boarded they just opened it up to everyone else and it create a bit of a mad dash. That could have been controlled a bit better but otherwise it was a great flight."
Pros: "The crew was friendly and helpful. The Wi-Fi and entertainment was great."
Cons: "We left 4 hours later than expected. Didn't get home until the wee hours."
Pros: "Extra legroom seats for no additional price"
Cons: "Charging for checked bags. Charging for meals (hey, we got a free meal on Hawaiian on the way over)."
Cons: "Same as above"
Pros: "That the flight was right on time with no delays."
Cons: "The change of gate for departure."
Cons: "The flight was overbooked. We changed gates at the last minute and we weren't confirmed until after other passengers had boarded. Flight was delayed an hour because of this."
Pros: "What a pleasure to fly with Alaska Airlines. Have yet to feel like I was an imposition with traveling with AA. Thanks for letting me feel like a client rather than a bother. Virgin Air and AA will be a happy merge, I believe. Keep your work ethic and soar even higher!"
Cons: "Not a thing. 15E and 15F even!"
Pros: "It was great. I slept nearly the entire time. No one bothered me!"
Pros: "Good snack and free wine and beer. And friendly crew."
Cons: "Small plane, small laboratory."
Pros: "The pilot was very polite"
Cons: "Gate staff we're rude seemed bothered when asked for assistance or info"
Pros: "The service crew at the Alaskan service gate were amazing. We showed up 5 minutes post boarding gate close because we had to run back to our hotel to grab a wallet left behind. They waived the flight change and quickly put us on the next flight to the Bay Area asap."
Cons: "Not related to Alaska airline directly, the security check in took a long time."
Pros: "Wonderfully attentive staff with Alaskan that made my trip very enjoyable."
Pros: "we left 20 minutes early captain kept us informed"
Cons: "amenities were poor"
Pros: "Extra leg room was well worth the upgrade. Flight was better than on time, leaving 10 min. early (well organized) and arriving 45 min. early due to favorable weather."
Cons: "Snack was meh and not really filling, paid extra choices were not appealing either - bring your own food if you have any dietary issues."
Pros: "Great staff. Friendly and efficient. The best I've experienced in my recent travels. A+."
Pros: "The crew on both flights were very nice!"
Cons: "On first leg of trip my suitcase came off the plane with a very large dent! On return flight my 2nd suitcase came off the plane missing one wheel! I have a back injury and it's very difficult to drag a suitcase around without a wheel. So now I have two broken suitcases!!!!"
Pros: "It was a smooth flight with very accommodating flight attendants. It couldn't have been any better."
Cons: "The Sears are so small"
Pros: "Comfortable seats. Polite crew. Flight was on time."
Cons: "part of leg space is used up by the airplane. Guess you can't really change that, but it was uncomfortable"
Pros: "Crews on board amazing. They are friendly, yet professional."
Cons: "Got no seat assigned at check in. She told us to get seat assigned at gate. Weird. We got boarding passes after other people already boarded. I thought I flew South West. Flight 30 mins delayed. Hot food sold out."
Pros: "Crew was friendly and professional; boarding was rushed; cabin was clean, but seating was very cramped; entertainment was v good (and currently free) using own tablet, phone, or smart phone."
Pros: "The flight offered was a direct flight. They offer preboarding for families with children under 2."
Cons: "The seats on this flight are so close together your shoulders literally touch your neighbors shoulders while sitting normally in your seat. This is unacceptable. When will airlines finally get it? People deserve to sit in their own seat without being on top of their neighbor."
Pros: "I liked the friendly customer service on the planes, comfortable and have heard great things about their points/rewards system for frequent flyers."
Cons: "Boarding process is not as well-defined and caused a pretty difficult crowding situation when leaving Seattle for Oakland. Giving more specific sections of seats to board at a time could help."
Pros: "POG was available from the beverage cart. On-time departure and arrival."
Cons: "We were assigned two middle seats in different rows for a five hour flight! Flight attendants were rude. The bathrooms were a mess. Complimentary food for a five hour flight is a bag with nine, dime-sized pretzels."
Pros: "Ticket agent kindly arranged for us to sit together - after we had been assigned seats apart from one another."
Cons: "Boarding was delayed, disorganized and chaotic. Flight crew seemed to be overwhelmed and scattered. Ran out of hot meal about halfway through aircraft. When I expressed my disappointment, the F.A. said that there were a lot of wrestlers on board and they got all the food. I commented that it was poor planning and the FA stated that he didn't think anything would please me. He was argumentative and rude, IMO. He could have handled it better, eg: "So sorry. Out of our control, etc." To say that the food went to the wrestlers, and attitude gave me and those around me, the impression that he really didn't give a damn. Customer service training would be a good idea."
Pros: "my inflight meal was wonderful, the staff were friendly and very attentive and I was sitting in the last row. flight was delayed many hours due to mechanical issues on the plane and saftey came first."
Cons: "since the seat doesn't recline in the last row, more padding in the headrest would be nice"
Pros: "The flig t had a delayed departure so I was given a voucher for $12 to get something to eat. In this day and age I thought that was very thoughtful. Also a representative handed each passenger a chit with instructions for a discount on a future flight. Again a thought act instead of a flat response!"
Cons: "Lack of space between passengers."
Pros: "We were lucky and had a seat open between us. Comfortable, and crew were great."
Pros: "I was pleased that the crew was helping to get everyone on board and settled quickly. The plane was on time which everyone appreciates."
Pros: "Crew members services were great."
Cons: "Seats are small size, old and some are ripped. Lavatory had no handwash. Most of all, the plane was very shaky/vibrates a lot. Landing wasn't that smooth."
Pros: "To be able to upgrade, charging stations at my seat, generous beverages"
Cons: "No free baggage, unclear coomunication about check in and choosing seats, was not offered my free drink."
Pros: "I booked my flight within 48 hours of travel and received a fare that I would expect normally with months of planning ahead."
Cons: "The turbulence but obviously a much smaller plane will get whipped around a lot more."
Pros: "The crew did a great job and I enjoyed the movies."
Pros: "Very punctual! We arrived on the exactly time as estimated."
Cons: "Very poor snack options"
Cons: "Sat on tarmac for 20 mins because we were early..."
Pros: "The staff handled the situation very well."
Cons: "The delays put me arriving at 4am. Missed a half day of work, and was practically useless the last half of the day. I understand things go wrong, but they blamed the weather and the other airlines were getting planes in and out just fine. Even Frontier Airlines at least offers a meal voucher for del"
Pros: "Crew was great. Paris to RDU flight is very convenient. Fair summer pricing overall for our special itinerary. Beverages, snacks on international flight were great."
Cons: "Specialty food requested - reduced sugar because there is just too much sugar in airline food generally. Pretty awful. Some kind of (I think) pickled cabbage and carrots slaw was inedible. Plain yogurt was awful, needed something! Nuts, just a little bit of dried fruit would help."
Cons: "Faster lines at check-in. More courteous security personnel"
Cons: "Everything. Awful plane, seats and service"
Pros: "The stewards did an awesome job leaving me a chocolate snack and an chicken wrap while I was sleeping!! Definitely a pleasant surprise to wake up to"
Pros: "Good food, prompt service. Kind crew"
Pros: "I liked that military boarded first."
Cons: "I think disabled US Veterans should board with active duty and retired military"
Pros: "From the gate agent to flight attendants the flight was great"
Cons: "The sky lounge to few bathrooms"
Pros: "Quickly boarded and took off as well. It was a really smooth flight!"
Pros: "Not sure why this flight was delayed inbound. But it made the departure late by over 30 minutes."
Pros: "Nice plane and comfy seats"
Cons: "The stewards were not at all helpful or as friendly as most of the delta staff! I was so disappointed with their service. We had TWO delays making us arrive in SAT AT almost 2 am. Hence there were a lot of empty seats. We asked if we or even one of us could move into the …at least three empty rows…and they would not let us as they were they comfort plus section and it cost more…NO ONE WAS USING THESE SEATS!! So they let the passengers be crammed together in the rest of the plane and left numerous empty seats that could have been used! It’s was just rude. They also served drinks and never checked back to pick up the garbage. Didn’t tell us to raise our seats or put up our table trays before landing. So, as I exited the plane I handed them my garbage! I wasn’t going to be rude and leave it in the seat pocket or my seat …where I found crumbs of food on when I boarded the plane. Was just very dissatisfied with this crew!! I have been flying a lot lately using delta. I’ve had some delays but they’ve always been accommodating, this crew was not! What a shame!"
Pros: "The crew was good"
Cons: "The flight was incredibly uncomfortable. The Delta team in Houston was not very pleasant."
Pros: "The Delta Help Desk at the airport was actually pretty helpful for the times I had to use them."
Cons: "Flight was delayed....3 times(more?) from late at night to early morning the next day. Delta Help Desk rescheduled me and got me a room at Howard Johnson’s for the night. Called HoJo’s to confirm they had non-smoking rooms available. Got on the hotel’s shuttle bus and the driver announced that HoJo was full and all voucher holders would go to Rodeway Inn but those without vouchers would go to HoJo....huh!?? Called HoJo and the same person I’d spoken to 20 mins prior said it was correct, that Rodeway was a sister property. The Rodeway Inn Metro Airport is pretty disgusting. This is my opinion after coming from remote Mexico and extensive travel in Africa. It should be torn down. Delta/HoJo should not send customers there."
Cons: "Left 30 minutes late from SLC."
Cons: "One of the older male flight attendants was not polite. Got a ride, short response when asking him for anything."
Pros: "Boarding is about the only thing I liked."
Cons: "This was a 2 layover rebooking of a one layover flight, which was late (I would be missing my connection). I asked an Air France rep in Japan to assign me an exit row seat (it’s a 14 hrs flight and I am almost 6 ft tall). She showed me the plane diagram and picked a seat, but when I arrived it turned out I was in a row directly behind. WiFi did not worked and the flight attendant said “they could not do anything” My film was interrupted twice (with a random film drubbed in Korean) and had to be reset manually Food was not great (and menues are identical on all delta flights - this was my 5th delta flight in the course of one week), the snack in particular (leek and mushroom cream soup-like mass wrapped in a tortilla - who ever thought of this? And one of the flight attendants was aloof and snappy."
Pros: "My flying experience with Delta was and has always been great. Always professional and courteous crew and employees."
Pros: "The Delta desk attendant at CVG was unable to come up with another flight to get me from CVG to Colorado Springs on 6/13. There is nothing to like."
Cons: "See comments above."
Cons: "About 7 of 8 crew staff was ladies in their 60’s. Grumpy old women. In case of emergency I would help to help them instead of crew members helping me off the plane."
Pros: "Nice big plane."
Pros: "Boarding was good even though the plane was overbooked, crew was friendly we even had a good tail wind so we got in early"
Cons: "Kid behind me kicking the seat the whole way"
Cons: "The monitors kept on freezing"
Pros: "The gentleman that was calling zone 1, etc etc. was amazing. I should have grabbed his name. Kept us informed and thanked us and really appreciated our business. He rocked!"
Pros: "Was able to sleep for once. Nobody in center seat."
Cons: "Crying babies"
Cons: "767-400 with the old entertainment system. small screen with poor quality and a number of people's had to be reset multiple times."
Pros: "Seat back movies Staff was attentive and patient with my sick teen daughter."
Cons: "Old plane with no seat back entertainment on one leg of journey."
Pros: "Excellent crew"
Cons: "Entertainment system did not function at all during the flight"
Cons: "Due to the earthquakes, the film festival I was going to was cancelled. Ten days prior to the flight I called AeroMexico to cancel and they said there would be a cancellation penalty, which was fine. When I tried to redeem my credit, they said there was also an additional "No-show fee" even though I called to cancel 10 days prior, which left a total of $70 credit after all their penalties. I called and emailed to complain but they did nothing but pass me to someone else who was equally unhelpful. I will never fly AeroMexico for any reason in the future."
Cons: "For the second consecutive Delta flight, one at LGA, one at JFK, (it’s never happened on any other airline) TSA pre-check was closed and over a dozen agents trying to upsell the CLEAR program were working hard to get people to spend $175 not to wait in the resulting one hour long line."
Pros: "For a short flight, they gave it drinks and snacks."
Pros: "Everything is perfect"
Pros: "Crew was courtesy"
Cons: "1hour delay from departing LAX runway - not good"
Pros: "The airlines: KLM and Delta were great."
Cons: "The lines at TSA! Alng with hundreds of other people, we missed our connecting flight. I was ashamed to see such an awful mess in the US. It was like entering a third world country run by incompetents."
Pros: "Flight was delayed for over 6 hours. Not an ideal way to spend the day."
Pros: "My aisle seat on the first flight"
Cons: "No entertainment"
Cons: "The plane was delayed by more than 3 hours due to "weather problems" earlier in the day. Delta did not permit re-booking to flights that left JFK for Boston earlier, even tho there seats available, instead insisting that we had to wait for our assigned flight. Small snacks (regular Coke, no Diet) did not really compensate well."
Pros: "That I made it to Dublin"
Cons: "The flight was delayed due to aircraft issues making us 2 hours late for vacation. THIS IS MY HARD EARNED MONEY! I literally put blood, sweat and many many tears into this trip. The flight attendant was so rude on this trip. It was like she was absolutely offended by my presence. I barely even spoke to her except to make sure of my vegetarian tray to which I got the nasty reply "You'll have to wait because I don't have it with me now". If I wasn't so focused on sleeping as much as I could I would have written her name down. No complimentary cocktails for Preferred Seating? Seriously? What did I upgrade for exactly? Literally four inches of space? Late, rude, money sucking industry who holds no accountability for wrong doings. Don't get into the Health Industry.. you'll kill people with this flippant attitude. Bleh.. I doubt I'll fly with Delta again. The thought of having to do so turns my stomach."
Pros: "The staff"
Cons: "I used a regional certificate to upgrade; this wasn't 1st / biz class at all; the seats are just big clunky leather seats, no recline, no leg room. Really disappointing for a red eye flight across the US."
Pros: "The only flight that was a bit better was from Mumbai to Hyderabad."
Cons: "Almost the entire trip, due to the following reasons: 1. The online check in process didn't work at all. The Delta staff at the Boston airport weren't pleasant and courteous at all. 2. Poor coordination between Delta & Jet Airways - the meal preference was selected before flight at the Jet Airways website but the same didn't get registered properly, even though the website confirmed to me that it was all set. This resulted in appropriate food not being available to the customer on the flight from Boston to Amsterdam. The customer had to literally starve on the flight. 3. The pursers and stewards on the flight from Boston to Amsterdam weren't pleasant and courteous at all. For anything they were asked, their responses ."
Pros: "Liked the selection of channels and movies."
Pros: "We barely got on the flight."
Cons: "The boarding "red shirt" saved us. We are a band on tour and thanks to her we made the gig"
Pros: "Friendly staff. They went above and beyond to accommodate me whenni arrived late for boarding."
Pros: "Our flight was cancelled and we had to buy $447 worth of Southwest tickets to get home. Our luggage is still missing, by the way."
Pros: "The ramp agents and crew were excellent and they were professional."
Cons: "Flying in first class and watching all the economy passengers dragging multiple carry ons to save a baggage fee"
Pros: "Delayed by 55 minutes in 10 or 20 minute increments as they waited for a crew."
Pros: "Comfortable-love the 2 seats!"
Cons: "No complaints"
Pros: "EVERYONE WAS FRIENDLY"
Cons: "NOTHING ON THIS PART TRIP WAS FINE"
Cons: "Couldn't move the seat back at all. Couldn't sleep."
Pros: "On time"
Cons: "Non reclining seats"
Cons: "The flight was over a hour late for departure"
Cons: "Plane was an hour late. Then we waited an hour on the runway after we landed."
Pros: "Friendly flight attendants, quick boarding."
Cons: "Waiting game for a gate to open up."
Pros: "I like the convince of the flight."
Cons: "I don't like the fact that we started charging 30 for a carry on. I get it. You get the ticket for cheap and upcharge but charging for the carry on is a way to lose business. I might as well fly spirt at least I know up front that I have to pay for something that's already with me. Very frustrating on a return flight."
Cons: "Everything. Very long flight delays, bad customer service, aggressive attitude of flight attendants, uncomfortable seats in the planes and hidden costs every step of the way."
Cons: "I had never flown on Frontier before. I selected Frontier because it offered the least expensive flight. I did not know that to get a seat I had to pay a fee for each leg of the trip. I also was not aware I needed to pay $30 to check a bag. In addition, I was not aware one could not even get water on the plane without paying for it. To top it off, 2 of the three bathrooms on the plane were inoperable."
Pros: "wheelchair attendants were courteous"
Pros: "The chairs in the plane"
Cons: "The fact that they rescheduled a flight but then weren't ready when they said, I understand delays but professionalism is key when not communicating to clients. The fact that they said they'd give a voucher for next flight, yet I'm still waiting on it to get emailed to me, it's been past 48 hours"
Pros: "Friendly and couteous"
Cons: "How the seat selection goes, having to pay more to have a different selection"
Pros: "Simple boarding process, friendly crew."
Cons: "Paying for beverages? Ridiculous. I rarely fly Frontier (unless I have to) because they charge for everything."
Pros: "Great. ..."
Pros: "I liked the price that I paid for the ticket!"
Cons: "I didn't like having to pay for the bags checked or carry on, or the seat, soda, snacks, and anything else you might want."
Pros: "I slept on the flight and they only served drinks and cc applications"
Cons: "Took a long time to board and get off the flight. Our luggage took an hour to start coming into baggage claim. The staff barely said hi or bye to anyone or smiled."
Pros: "Generally cheap flights and always fast flights to denver."
Cons: "No complimentary drinks or snacks with the flight which pretty much every other airline offers. The new seats are not very comfortable. The tray table is a joke for how small it is."
Cons: "I will never fly frontier again."
Cons: "Frontier airlines has left an unforgettable experience to cherish in the years to come. I can say it was undoubtedly one of the impeccably worst airlines to travel ever. My flight was scheduled to travel from Kansas City to Chicago at 7:23 pm on Thursday. Initially I got an email from them saying the flight has been delayed and the new departure time is 9:45 PM. When I searched about it in GOOGLE it showed me that the flight has been cancelled, Furiously I called the customer service and they weren't even having an idea about the flight getting delayed in the first place. I had to travel to airport which is 50 miles from my place just to know that the flight got cancelled and the next flight is on Sunday. Due to their technical failure, I had to wait till Sunday to board a flight to Chicago(They gotta be kidding, wait 3 days to board next flight). I had to cancel few other flights, meetings and hotels as I am not able to board this obnoxious flight. Overall, The customer service is lackluster . Their website is very slow and has false information. The refund process is bad. They dont even intimate you through email if the flight is cancelled I am referring this airline to all my colleagues and friends. If you have a lot of money for procrastination, you are welcome to travel with this airline."
Cons: "Uncomfortable seats, drinks aren't complimentary, paying for carry on luggage"
Pros: "The experience we had...the first going was almost 6 hrs delayed but coming back was right on time overall excellent."
Cons: "That we were not offered as much as a drink of water after we were offered to purchase something and declined. Not good for Frontier"
Cons: "Seats. Fees associate with bags. Customer service"
Pros: "We landed safely."
Cons: "3 hours late. Not their fault but not mine either. Then they have the nerve to ask me to BUY a soda on the plane for like $3. They should have comped everyone a beverage for the long wait. Told us the wrong bag claim area. No smiles from the crew."
Cons: "Hidden fees, and incredibly loud in the plane from the machinery and the passengers..."
Cons: "They charged be $45 for a small carry on bag each way. So my $168 ticket turned into $258. I will check with other airlines that shoot straight with their ticket prices."
Pros: "Getting off the plane."
Cons: "For starters, we scanned our tickets at one gate and boarded at another. First time I've ever seen that. There weren't enough Gate Agents to manage things so I waited in line for 40 minutes to pay your ridiculous $60 carry on fee. By the time someone was able to help me, my boarding group had already boarded. I ended up paying the fee and was forced to gate check my bag anyway as all the overhead space was taken up by the time I got on the plane. Nice work on your end milking that $60 from me. Since I wasn't able to check in ahead of time, I was stuck in the middle seat (I'm 6'5"). I would have happily paid an extra $250 to not sit in the middle, but thats besides the point. Just as I'm about to close my eyes, your stewardess gets on the PA and starts hawking Frontier credit cards for 20 minutes. If that wasnt bad enough, she had the audacity to shove an application in my face and remind me 'its the best credit card in the industry!' The credit card pitch and "buy 3 get 1 free' happy hour offers made the flight feel more like a sad Panama City spring break than a return flight after a long business trip. Alas! We landed at ORD 'on-time' which is always good for Frontier's stats. Unfortunately, we sat on the tarmac for 30+ minutes waiting for someone to man the sky bridge. Oh, and it was a nice touch deplaning in the international terminal returning from a Kansas City flight. Long story short, Frontier is now in the same category for me as Spirit Airlines. You fooled me once, but you wont fool me again. I'm just glad it was a one-way ticket. PS: when did airlines start soliciting tips for the flight crew? In all my years of traveling, I have never seen that before. Embarrassing."
Pros: "I didn't receive a smile or even an acknowledgement from flight attendents. Couldn't hear the safety speech at all. Annunciate and speak clearly would be my suggestion. This person sounded like they had a mouth full of mashed potatoes. I won't fly frontier again even though it used to be my preference. The baggage fee, not even a complimentary drink?? Uninterested staff. Very poor customer service. However, the pilot got us to destination on time and w/out mishap, hence my OK rating. Otherwise super disappointed in crew and staff."
Cons: "Arrived half an hour early but my seat was already sold. Wasn't offered to be put on a different airline and didn't feel like I was cared for as a customer."
Pros: "not much"
Cons: "poor customer service overall. On return trip, required to pay a "carry on bag fee" of $45 which is nearly double what most airlines charge to check a bag. was a total surprise charge, as we were not charged on the trip out. Return trip - sat on runway for 40 minutes before take off. Made up some time in the air. Upon arrival, sat again for > 30 min before a gate opened. dreadful. Didn't offer beverages without a charge - had to ask if you wanted water (not offered). Purchase snack menu items - very poor selection."
Pros: "The low price of the fare"
Cons: "1. All the added charges even for a refreshment 2. The obnoxiously loud noises coming from the plane mechanics 3. A group of 5 that were drunk, belligerent, loud, and inappropriate 4. Lack of cleanliness (old tissues & trash stuffed in the seat pocket, trash on the floor, looked like throw up in our aisle-our entire aisle asked to move seats) 5. Stewardess speakerphone so loud It was painful"
Cons: "Arrived at my destination and items were missing from my bag."
Cons: "I didn't like the terrible turbulence which we had on May26th. I know that was not the airlines fault, but it seemed excessive to be on the tarmac for over 2 hours and being over three hours late in getting to the gate. It was the airlines fault that I had to pay $40.00 to check a small bag and that we only got a half cup of water after the long delay."
Cons: "5 pm flight. Waited from 3:30-8:00 pm for them to tell us the flight was cancelled. No communication whatsoever. I live 2.5 hours away and was not able to get a hotel voucher. Workers were very rude and unhelpful. Will never be flying frontier again and will be sure to tell every one I know to do that same."
Pros: "The flight was uncomfortable, chairs don't recline, even the 3 ounces of apple juice wasn;t free although the dude did give me some water so that was nice.They charge you for every little thing based on a business model I like to call Pettiness. The one thing they didn't charge the lady in the next seat for was her 50 pound kid who rode on her lap. And the website for checkin and buying baggage was glitchy and difficult to navigate."
Pros: "Flight staff was nice."
Cons: "Seats were awful as was the mini tray tables"
Pros: "The crew members were very pleasant, professional, and efficient. The flight was relatively smooth and quick. Boarding and unloading went relatively quickly. Flight embarked about on time and arrived early."
Cons: "There was absolutely no advance information regarding the additional cost for both checked and carry-on luggage. Apparently, the cost for checked and carry-on luggage varies from flight to flight, since what we were charged, $30 per bag checked and $40 per bag carry-on, differs from costs I see in other reviews. Additionally, we were not advised at any time prior to the flight that everything, including water, had to be paid for and only by credit or debit card. The seats were extremely small and there was no leg room whatsoever. If the flight had been much longer, we would have been in quite a bit of pain because we both suffer from a significant amount of arthritis. We were not offered a pillow...not even sure there were any pillows."
Cons: "Lots of extras charges, rude staff, and delayed for six hours. Worst flight ever."
Pros: "They charged for everything. I was surprised that they did not have a toll on the bathrooms. Staff was kind."
Cons: "Being charged $45 to carry on a bag. Ridiculous."
Cons: "Delayed again longer then they said it would be as well, also their reason was "there's no good reason" awful"
Cons: "Charged 60$ for seating my wife and I together in the last row with seats that don't recline right next to the restroom!!! Kudos frontier we are never flying you again"
Pros: "Good price"
Cons: "MCI in Kansas City is an awful airport. The seats on the flight had less leg room than most airlines. No free snacks, drinks, etc. Those for purchase outrageously priced."
Pros: "The boarding was fine, The flight was good."
Cons: "The baggage fees were ridiculous. especially carry on. And on such a short trip. I feel if you're flying on any airline one carry-on and one checked luggage per passenger should be free. Anything after that then charge for it. Especially for flights shorter than 2 hours. like ours from Denver Co. to Kansas City Mo. Unless you're traveling without any bags I guess it's pretty inexpensive. But that's unrealistic. I'll probably check other airline options as far as baggage. Cause this is a horrible way to treat passengers flying on your Airline."
Cons: "Unannounced baggage charges and reserved seat charges - they charge for carry on bags; are you kidding me?"
Pros: "The airbus was clean and modern. The crew was great."
Cons: "No beverage unless you pay. Even just water would have been b welcome. You can ' t check in without a code which was not available at the time I wanted to check in. Seriously, $6 to reserve a back seat! I FedEx ed my luggage rather than pay for a carryon. I was lured by low price but will probably not fly Frontier next time."
Pros: "Not a whole lot because my experience with kayak went south quickly."
Cons: "After selecting the dates I needed and got set up I realized the your program had an error. The dates selected were not what I chose. It was a nightmare trying to get you guys to resolve this with terrible customer service. I will never use your business again."
Pros: "The price of the overall flight and that I was charged less for a check in vs a carry on. The crew was also very friendly!"
Cons: "The seats no longer recline, you are charging for any other beverage but water (one of the only airlines I recall that does this), there are no longer any snacks provided. While these sound like minuscule things in the long haul, just providing these little extras would make all the difference in the world."
Pros: "Flight attendants never asked how I was doing. Did not welcome aboard or acknowledge when leaving plan."
Cons: "Entertainment N/A Never offered any drink or snack"
Cons: "The flight was cancelled due to weather and I am still waiting on a refund."
Pros: "As a discount carrier, the published airfare price was very attractive and the flight took off and landed on time, which was what I wanted."
Cons: "Those cheap fares mean they won't be providing anything more than the basic ride to your destination. Expect to pay extra for snacks, drinks, checked baggage (even my notebook computer was counted as a carry-on 'extra' because I also had a small backpack, which was rather annoying :: they're both quite small) and any entertainment (which, on my flight, wasn't even offered). $1.99 for a can of Pepsi or $8.99 for a pop and small bag of chips... well, they have to make money somehow."
Cons: "It was really unclear how much they will nickle and dime you at the airport. Paid almost the price of the ticket to bring my carry on"
Pros: "I always fly with spirit. Never had any problems."
Pros: "It was a quick one day trip for someone who was ready to pass. The trip was short enough that I didn't need anything - even reclining seat."
Cons: "Simply because there is no other choice I am forced to fly Spirit. Spirit tricks people. Where people are used to the 50 lb weight limit on bags, Spirit dropped their weight to 40 lbs so when you get to the check in and you expect to have your 50lb bag be checked in for the fee you paid for, suddenly you must pay much more . That's a complete "FU" to your passengers."
Cons: "Crew trying to sell passengers credit cards during flight..."
Pros: "Fast, friendly service"
Pros: "We got to our destination a little early. I was able to check in ahead of time."
Cons: "The seats are so close together that my knees were touching the seat in front of me. Also, the flight attendants were kind of surly."
Pros: "seats were old but roomy and comfy on return flight. OAK-LAS plane was very cramped seating on hard fixed aluminum bucket seats. No hip room!"
Cons: "no update or consideration given to passengers who were delayed 45 minutes due to a Spirit screw up. We had to wait after being seated. Flight 711, LAS to OAK was to depart at 10:25 pm Friday 7-21 departed about 11:35pm. Baggage was late off plane. Unsatisfactory. My very last Spirit flight!"
Pros: "The airline crew was great and friendly"
Cons: "We got the seats in the last row and couldn't recline them. Didn't have anywhere to charge my device. No app was provided for entertainment neither was there screens for our 4 hour plus flight."
Pros: "on time , reached destination before the assigned time."
Cons: "should focus on keeping the seats clean .."
Pros: "We didn't crash. They let me keep my wallet...it was empty."
Cons: "They charged for everything except the air I was breathing...that may have been an oversight. The charges they came up with - totally without warning - were insulting. If anyone with a brain would like to discuss this, I would be thrilled. So far, I've only spent a couple of hours on the phone and heard nothing but 'company line' bullshit. I need a new hobby. Maybe Spirit is it."
Cons: "Kiosks didn't work. Boarding pass had to be reprinted b/c of lack of ink once a kiosk finally did work. Customer service rep at gate indignant and shoulder shrugging about long delays at security causing late passengers. Nothing complimentary. Even coffee on 6am flight."
Pros: "The supervisor who was a real human being"
Cons: "My flight was pushed back multiple times. Finally they said we would board in 20 minutes. I went to grab a bottle of water. In the mean time the gate changed (I was never notified) and they boarded in less than ten minutes. Furthermore when I went to the gate agent to ask what happened I had never before been greeted from someone so rude and lacking empathy. I can't believe this person was in customer service. She was short, had one word responses for me, and offered no solutions to the predicament they had put me in by delaying my flight and then expedite boarding. When I finally spoke to her manager, he was helpful and a normal human. The gate agent should work in a stock room where she doesn't have to deal with humans."
Cons: "The fact my flight was delayed, they wouldn't let me check in after their computers froze at the airport and caused me to miss the one hour before cut off time limit to check in. They made me take a different flight the next day and charged me a $25 fee to do it all because they wouldn't check me in and therefore had to miss my flight. The fee for having a carry on bag is redic since they have the room like any other plane for it in the overhead compartment. My new flight the next day was delayed also (over 3 hours) so I took another flight so I didn't miss my event. Spirit then cancelled my return flight days later because I skipped the outbound flight, they auto cancel all of your future flights. So I then show up in the morning to the airport not knowing they cancelled my flight, they don't tell you in any way, stranded and told I have to buy another ticket back for almost triple the price. The story goes on and on, absolute nightmare. I wish I would have known or gotten a refund to ease the blow."
Pros: "Charged fees for every bag over the fare listed. Canceled flight out and tried to delay a biz trip till Saturday. Got us into Vegas late, again affecting business. Return flight delayed and rescheduled twice. Sprit sucks, will never use again and won't book through you for listing them ever."
Pros: "Spirits online website is totally transparent about their extra fees and ways to save on baggage. I wish that info would've been available on kayak but I did find it easily on the spirits website"
Cons: "I wanted to start off by apologizing for my behavior. I definitely became really frustrated with the situation and definitely took it out on the agent. He was totally just doing his job and I way overreacted Essentially, all I think could be used to improve with this flight was a little more information about boarding as well as emails to web check in. I forgot to do so for this flight and an invitation to online checkin as well as more information about the boarding process (i.e.: the gates in this airport are further from the terminals than typical airports) would be gratefullly allreciately."
Pros: "This was my first time flying with Spirit, but it was a thoroughly enjoyable experience. Tge flight attendants were so friendly and professional."
Cons: "them charging for everything except the bathroom"
Cons: "Didn't fly and did not refund. I called them on Monday to cancel and they said no refund."
Cons: "No free carry in"
Pros: "Workers were friendly"
Cons: "You have to pay for carry on"
Cons: "No refund for canceling my flight."
Pros: "Low price. Their employees are friendly and accommodating."
Cons: "Spirit will nickel and dime you to death. Even their online check-in process is a full-on sales pitch."
Cons: "I had to cancel at the last minute. No refund or credit."
Pros: "Price, arrived safely"
Cons: "No entertainment, seats not very comfortable, plane delayed for mechanical reasons"
Pros: "Checking in from LV & Oak., Boarding in LV not much in Oak where in Oak their is lacking in professionalism, the flight to and from LV is great and the crew were very good."
Cons: "Boarding was also delayed, late arrival into Oakland."
Cons: "Seats are Horrible You don't even give out water and peanuts Staff is OK Pricing is the weirdest thing I have ever dealt with before. You are not cheaper you are just GOOD HUSTLERS!! Your Trays aren't big enough to hod a DAMN THING!!! I am waiting for Ashton Crutcher to pop out ANY MINUTE NOW and say Here are your Peanuts!!!"
Pros: "Crew was pleasant and helpful."
Cons: "The extra charges to actually use the ticket came to more than the flight."
Pros: "Easy pre-board for persons with disabilities, comfortable modern Airbus 319, low base fare."
Cons: "Ridiculous carry-on bag arrangement, I won't fly them again until this is changed."
Pros: "Smooth flight.great workers there."
Cons: "you have to pay for water.spirit should offer water as a free beverage and consider adding wifi to their planes."
Cons: "Terrible experience. The terminal was filthy, the crew let me stand behind them for thirty seconds or more joking and laughing while I waited to ask a question. You get charged $80+ for a bag that would be no charge with other airlines. The seats don't recline, the crew is unprofessional. Will never fly this airline again."
Pros: "Fast boarding..fast takeoff..fast landing...nice comfortable fly"
Pros: "Plane was clean. The charge for using the overhead bins makes boarding and off-boarding quick."
Cons: "The flight was delayed for 90 minutes without explanation."
Pros: "The crew was competent, my seat neighbors were friendly."
Cons: "Crammed seats, don't recline. No included beverage (not even water). "No frills" = budget airline. Want to have a carry on ? You'll need to pay for that. I do not recommend Spirit for flights over an hour."
Cons: "Flight was canceled due to heat? Common, it was just a faulty engine... The airline made no effort to schedule us on a different flights. I had to rent a car and drive 12 hours."
Pros: "If you're traveling light, the airfare is great. Only pay for what you need - no food, no luggage, etc."
Cons: ""Read the fine print" is what I was essentially told when I learned I had to pay $50 to check my suitcase. I booked via Kayak - who gives no indication of the several fee options to check luggage, beginning from $30 online at spirit.com and so on. Disliked the service and structure, won't fly Spirit or book through Kayak again."
Cons: "See above note."
Pros: "Very efficient flight. The cabin was clean and comfortable. For the cost of the tickets I got a fantastic value, @ even 50% more this would have been satisfactory. Flew form Oakland, Ca. to LA and back, on the return flight we got assigned the upfront big seats which was a nice treat."
Cons: "We were going to do online check-in but there was a charge for that. Being a budget airline I can understand. Checking in at the terminal kiosk was no problem at all."
Pros: "Staff was all very nice."
Cons: "The aisle that had passengers sit in who had to verbally agree to aid getting door open had a drunk man who agreed. He never should have sat in that aisle."
Cons: "I was never told during the booking that I had to pay for a carry-on"
Pros: "It was the best flight attendants!! I love it"
Pros: "I sat down in my seat, fell asleep, and the flight did exactly what it was supposed to: take me from LAX to OAK."
Cons: "The delay in departure, which was more than likely not Spirit's fault. This is why I gave them a perfect score."
Cons: "I late about five minute the tell me that the flight left the gate indeed to rent a car and pay lot of money driving in a raining day seven hours and I didn't even knew the flight was delays any way but the woman at the desk didn't even look at the computer and let me take that flight . I would like to get my money back !!! If not I will show all tony credit card and disputes my charge . Thanks. Dana bar"
Pros: "My first plane ride was a great experience. Definitely gonna fly again!"
Pros: "The flight was good. I really liked it so much."
Pros: "The flight attendants were nice. The price was great! The flight departed and arrived on time."
Cons: "My ears and head were killing my fiancé and I when we landed. I have never had that happen to that extreme before. I had a cold so that probably didn't help matters. I saw other people trying to get their ears to pop as well when we landed."
Cons: "Cheap flight but of course made me pay 110 for carry on very rediculous"
Pros: "Since I didn't take the flight, there was nothing to like."
Cons: "When I got to the airport for a 7:40 p.m. flight back to Oakland, the board said the flight was delayed until just after midnight because of weather. So I went over to Virgin America, bought a ticket back tyo San Francisco.The Virgin flight left on time, and there were no weather issues with them. As I was leaving on the Virgin flight, I glanced at the board again--Spirit was now saying their flight would leave at 2 a.m. Next day I had to take BART over to Oakland to retrieve my car. I won't go out of my way to trash Spirit, but if anybody ever asks me about them I will say, "Low fares, high risk. You get what you pay for.""
Airlines flying from Kansas to Oakland have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Kansas to Oakland
Masks required on board, masks provided on flights from Kansas to Oakland
Social distancing seating
Middle seats unavailable to book on flights from Kansas to Oakland
Testing for antibodies, testing for symptoms for flights from Kansas to Oakland
Waiving of change fees. Search flexible flights from Kansas to Oakland