Daily cleaning, installation of cabin HEPA filters on flights to Oakland
Southwest, Alaska Airlines and Delta have waived their change and cancellation fees on flights to Oakland. Confirm policies on booking site.
The cheapest airline ticket to Oakland Airport from the United States in the last 72 hours was $15 one-way, and $110 round-trip on the route from Los Angeles to Oakland Airport. The most popular route is from Las Vegas to Oakland Airport and the cheapest ticket found on this route in the last 72 hours was $49 round-trip.
JetBlue, Frontier, and Allegiant Air are commonly used to fly to Oakland Airport from United States.
There are 7 miles between Oakland city center and Oakland Airport.
All flights to Oakland land at Oakland Airport. The airport code is OAK,and it can also be referred to as Oakland or Oakland Intl.
There are various ways to reach Oakland city center from the airport: in addition to a great selection of taxis, shuttle buses, and limos, AirBART shuttle bus no. 50, which runs every 15 minutes, connects the airport to the Coliseum/Oakland Airport BART train station. Once there, you can easily catch a train into downtown Oakland or many other destinations in the Bay Area.
Striving to please its visitors, Oakland International Airport offers a range of services which include currency exchange points and ATM machines, Wi-Fi, postboxes and public telephones, and even a business center located in Terminal 1.
Yes, it does. Nursing mothers can avail themselves of the Mamava Lactation Pods scattered throughout the airport. These pop-up structures allow women traveling with babies to pump milk or breastfeed in a private and peaceful environment, sitting in a comfortable chair away from the hustle and bustle of the airport.
San Francisco International Airport is located only 19 miles from Oakland but it is also close to other attractions such as the Golden Gate National Cemetery (3.7 miles away), the Coyote Point Recreation Area (4.8 miles away), and the beautiful McNee Ranch State Park, home to the popular Sweeney Ridge Trail and to San Andreas Lake (located 7.2 miles and 3.4 miles from the airport respectively).
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to Oakland.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Oakland is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Oakland with an airline and back with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Oakland up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
"Everything is good I really like it"
"I didn’t like the two hours and more of delay"
Pros: "they boarded the back of the plane first (where I was to be seated), plus quick deplaning out the back when the flight ended"
Pros: "The crew was great."
Cons: "The wifi was expensive:("
Pros: "Got an exit row. The wait times on 12/23 were good. The Stewards were smiling and no bah hum bug."
Cons: "All good"
Pros: "Crew was friendly"
Cons: "Tray tables very dirty, flight overbooked, hard to find gate agents"
Pros: "The flight was quick with food available for purchase. Seats were fine."
Cons: "The gate waiting area was very very watm"
Cons: "bus shuttle ride to plane could have been quicker. standing on a bus in the freezing cold with the doors open was a bad experience"
Pros: "Flight was just fine. Josh the flight attendant who was in charge of the main cabin handeled himself very well even while dealing with a boisterous drunk passenger. He was very professional."
Pros: "The flight went exactly as anticipated. 30 minute departure delay due to airport construction, but arrived almost on time."
Cons: "Two rows up from us, I kid threw up all over the center aisle as we were pulling away from the gate. We returned to the gate to allow a cleaning crew to board and clean. However, the cleaning job was rushed and left remnants of the throw up behind which smelled the whole 2.5 hour flight. It really felt unsanitary and unsafe being that it’s unknown what caused the child to get sick. It very well could have been a stomach virus and could have infected the people in rows around the incident due to the mediocre cleaning job. I understand that it’s important to keep flights on-time, especially for connecting flights, but the safety of the passengers and their health should ALWAYS be the #1 priority."
Pros: "Excellent service. I just saw a flight attendant carrying a toddler so he could be calmed while the mom settled. That was sweet!"
Pros: "I missed the flight and they got me rescheduled and on my way when I showed up at service desk just before cabin closure"
Pros: "Everything was great! This was my first time flying Alaska Air and I could not have had a better trip! Everything ran according to schedule, I was comfortable during the flight, slept the entire time, staff was great!"
Cons: "The woman making announcements did not specifically announce the duration of the flight as we were departing. I was able to figure it out on the map option on the screen, but I would've liked to hear it verbally. Only suggestion I would have is an announcement on the plane for which baggage claim belt our luggage would come out of. I may not have heard it though, if there was an announcement. It was not difficult at all to figure out once I was in the baggage claim area, however if this was known while we were still on the flight, I prefer to know this info!"
Pros: "clean and spacious the airplane was. the outlets."
Pros: "On time departure and arrival."
Cons: "No food options..,just one small cracker."
Pros: "Alaska Airlines is great!!!"
Cons: "2+h delay"
Pros: "Clean cabin, friendly staff. Definitely prefer OAK to SFO."
Cons: "Going to OAK, left late due to pilots being on another plane. I know that can’t be helped, but that’s just one thing. I’d rather have pretzels or nuts rather than cookies. Overall, I enjoy flying Alaska; I’d choose Alaska over other airlines. Just giving feedback."
Pros: "Easy, on time, arrived early!"
Pros: "Great flight crew"
Cons: "Nothing to dislike"
Pros: "Nice and easy"
Pros: "Easy boarding. Friendly staff."
Cons: "Wish they had lids for kids drinks. Guy in front of our kid slammed his seat back and spilled a full cup of sprite on our autistic child but he took it pretty well. I know the airline can’t control passengers but a lid would’ve minimized the spill."
Cons: "They overcharged me for my beer by $9 and I didn't notice until I got home when I looked at my billing statement."
Cons: "the airline attendant poured wine all over my suit jacket. i am traveling on a quick business trip and only brought this one suit jacket, which has been doused w/wine and smells disgusting. this was after i saw him douse another passenger w/water. i wish it was water he spilled on me!"
Cons: "delay in takeoff and general confusion of staff about what was to happen."
Pros: "Boarding was efficient, seat was comfortable. I appreciate that food and drinks were offered often."
Cons: "One particular flight attendant purposely ignored me when I tried to ask for cream and sugar for my coffee which she did not offer when handing out drinks. Then she looked right at me twice as I tried to give her my garbage which she was collecting, but she ignored me again and left me holding my garbage until a different flight attendant came much later and took it without incident. It made me wonder if it was because I looked Asian- she was helpful and polite to the white women next to me. I was polite and was not being difficult in any way. I'm half white, but was often treated like this in Illinois when I was growing up. She should have been professional and if she had I would have rated the trip as excellent."
Pros: "Ease and great service"
Cons: "No good available very No entertainment"
Pros: "I had a problem with my ticket, and before my flight the information desk helped me get it resolved very quickly with none of the hassles I have come to expect flying other airlines. Huge relief!"
Cons: "Our 10:15 a.m. flight was delayed until 11:45 a.m. - we had arrived at the airport too early and ended up waiting a long time in a crowded and noisy terminal that lacked sufficient seats for all the travelers at the gate (Gates 11, etc.)"
Pros: "Always nice people. Boarding was slow due to tech failure but gate agents were resourceful and pleasant about it"
Pros: "The crew was great. They were pleasant and helpful."
Cons: "We were on row 33 d,e, & f. Seats d & e would not recline. The button on seat d was broken. As annoying as that was, there were 3 unaccompanied minors sitting in front of us. Two of them were fine. The third one on the isle seat was up and down, in and out of his seat the majority of the flight. I couldn't sleep. This was my second flight of the day after staying in Seattle for 7 hours waiting between my flights. The kid was loud and it seemed like the crew couldn't correct him. He just did as he pleased. I wasn't the only passenger who had a problem with him. And apparently the crew did as well. I paid a lot of money for that flight and he ruined it for me. If they are going to fly children like that, the crew should be able to correct them so the other passengers can have a pleasant flight."
Cons: "Same as above"
Pros: "That the flight was right on time with no delays."
Cons: "The change of gate for departure."
Cons: "The flight was overbooked. We changed gates at the last minute and we weren't confirmed until after other passengers had boarded. Flight was delayed an hour because of this."
Pros: "It was great. I slept nearly the entire time. No one bothered me!"
Pros: "The customer service got us on the next available flight. Didn't charge us for our baggage (which they could have). Staff were helpful and realized that we were bone tired (after being awake for over 30 hours). Flight was easy. Crew was nice. Easy access to baggage when we got to PDX. I love Alaska Airlines!"
Cons: "Nothing. They got it all right."
Pros: "Wonderfully attentive staff with Alaskan that made my trip very enjoyable."
Pros: "Comfortable seats. Polite crew. Flight was on time."
Pros: "I liked the friendly customer service on the planes, comfortable and have heard great things about their points/rewards system for frequent flyers."
Cons: "Boarding process is not as well-defined and caused a pretty difficult crowding situation when leaving Seattle for Oakland. Giving more specific sections of seats to board at a time could help."
Pros: "Overall as expected. Decent flight, nothing that made me go "wow", but on time, clean, reasonable boarding."
Cons: "I found the reaction of one of the flight attendants to be unprofessional. When I asked if she could pour a bit of water into my water bottle, rather than say, "I'm sorry, I am not allowed" or "unfortunately, no" or really anything verbal, she made a "tsk, tsk" face and offered me a plastic cup. Besides being annoyingly wasteful as a policy (if indeed it is one - this has not been an issue on other airlines), her customer service skills left something to be desired. This strange interaction left me with a poor overall impression of the flight experience."
Pros: "Alaskas great cheese plate"
Cons: "The heat was high, we asked the male steward many times to request the heat turned down, people were removing as much clothing as possible. It was very hot and sticky and smelly. The descent to landing was to fast when near the runway, and we crashed hard like a carrier landing. I would inspect the gear and wing spats for cracks. The fuselage bowed like a banana, it was evident looking down the tube sitting the back. How about a breathalyzer or something, everybody knows the drunken pilots, the can't be fired and they know it, so it takes years to sober them up at our expense. The pilots who've been caught drinking are not trying to get better, they just whine that the others who haven't been caught yet are even worse drunks. Everybody who flys on Alaska has heard it from the same old Alaska born drunken pilots. How about less drunken bush piloting and get your drunken pilots who've been busted in the last few years to shut up and stop telling everyone that all Alaska pilots are drunks as defense of there drunkeness."
Cons: "Coming down and landing"
Pros: "I was pleased that the crew was helping to get everyone on board and settled quickly. The plane was on time which everyone appreciates."
Pros: "Boarding aircraft from back to forward. Speeds the boarding process."
Pros: "On the ground ..TSA said I needed a new boarding pass..3 kiosck wouldn't. Work. Friendly re sent me to Alaska desk where they printed me a new boarding pass but when I went to TSA. I had no passport. Sooooo..back to t he Alaska desk and a wonderful rep named Diane helped me hunt through all my "stuff"...then began talking to all reps helping process passengers. She never gave up. And found my passport at the desk that had made me a new boarding pass. I was so upset I couldn't think straight but she did!, many thanks to this kind lady."
Pros: "I like the hospitality from the crew members and how smooth my travel experience was."
Cons: "No complaints"
Cons: "TSA was unprofessional, slow, and as usual pointless."
"Great customer service. Safety and cleanliness. Fly delta."
"2hours delayed and didn't give notification right away 🤷♀️. I even lost my food to rush to go to the airport. Paid $60 for seafood plate ending just leave it almost halfway on my way to the airport find out the flight was delayed. I wish they have more accurate policy to let passengers knows for any problems about the flight as soon or as early they can"
"I like that I got to my destination safely."
"The TSA screening is absolutely unnecessary. It is dehumanizing and has been proven to be in-effective!"
"Anyone that purchased a Delta 1st Class seat should have access to the Delta Sky Club. My wife and I purchased 1st Class tickets for a Delta flight from SeaTac to Washington Dulles but were denied entrance to the SeaTac Delta Sky Club because we did have an American Express card."
"Really accommodating staff, and on flight amenities. I would fly with Delta again."
Pros: "The seats were very good. The crew was helpful and friendly."
Cons: "We had a connection in Detroit. The flight from Seattle to Detroit arrived about 30 minutes late, and we barely made the connection. Apparently Delta had not told the Detroit-Boston flight to wait a few minutes for us. We did make the connection, but we arrived at the gate with no seat assignment (we had been bumped the day before from our original flight because of a mechanical problem) as the plane was loading. Had we missed the flight, we would have had to spend the night in Detroit and go to Boston the next day. Delta should have told the gate agent that we were coming."
Pros: "Crew attentive, professional, appeared to be enjoying job with full plane."
Cons: "The mew food boxes in furst class taste terrible."
Pros: "Sitting in the exit row"
Pros: "Great crew."
Cons: "Mask enforcement"
Pros: "Clean safe comfortable plane seats. friendly staff."
Cons: "A small credit for miles as the Wifi didn’t work."
Cons: "Having cocktails available on-board"
Cons: "The exit row that I paid up for, for leg room, didn't have extra leg room. First world problems."
Pros: "Crew was awesome!"
Cons: "The boarding did not go on time. An announcement about why would have been nice. Still made it on the flight on time."
Pros: "This was a redeye flight which are never the best. We upgraded to first class for a chance to sleep. The sanitizing of the aircraft was beyond expectations. The personal wipes were a plus so we could clean the areas around our seats to our satisfaction. The individual snack bags are a great idea to minimize handling."
Pros: "It was nice that the plane was not packed full."
Cons: "Box water instead of water bottles. The seat wasn’t very comfortable since it wouldn’t recline."
Cons: "The Seattle gate agents never said which flight they were calling and since neighboring gates were boarding at the same time it was very confusing and rather chaotic."
Pros: "Crew was very attentive. I appreciated the extra spacing between passengers."
Cons: "I would have liked to see alcohol served."
Pros: "There was an amazing variety of tv shows and movies. That is essential for long flights like ours was."
Cons: "For long haul flights, I am used to being offered a pillow/blanket, even when sitting in economy."
Cons: "There should not be a pay wall around the internet in today's day and age"
Pros: "Everything from hospitality to the ease of the flight. Captain communicated to put all at ease during this time in which this pandemic has gotten many fearful of flying. Great landing as well."
Cons: "Everything was great!"
Pros: "Crew was great, flight in general was okay"
Cons: "The plane itself and seating was filthy, some unknown substance fell on me from the vent above, there was a bunch of crumbs in the seat buckle that fell out all over my lap when I fastened it. I'm not sure the tray table was wiped down, or at least not very well. The in-flight tracker was completely incorrect, I was on a 4-hour flight and it read 14 hours and counting throughout."
Pros: "Nice crew"
Cons: "No leg room for 6’6” person."
Pros: "Average flight. Crew was polite."
Cons: "On time performance. Barely made my connecton, because of flight delay. Seems like only 1 in 5 flights are on time according to flightaware.com."
Cons: "We weren't alerted there was a chance of delays. Over two hours late."
Pros: "Everything! Thank you"
Cons: "Nothing. Thanks"
Cons: "Food really bad on both segments."
Cons: "2 seats and neither tv/entertainment centres worked....unacceptable on a 10 hr flight!"
Pros: "The entertainment was nice."
Cons: "If the screen wasn’t behind the seat. I could hear the tapping of the person behind me."
Cons: "Missed connecting flight because the first flight was delayed by 2.5 hours. I didn’t get the comfort seat I paid for because of this and was not given a refund for it."
Pros: "I think they flew so fast. We could land almost on time even though we departed a hour late. Airplane was new and clean."
Cons: "Boarding was chaos. They overbooked 25? 45? Anyway, they are in panic. They tried to request ppl to take next day flight by giving away 300 gift card etc. the ppl who were told there are no seats upset and arguing at the gate. Flight was delayed for one hour. Once we are on airplane, they are still shuffling seats around, so ppl cannot move forward. Just standing there for 10mins waiting for things to settle. Flight attendants did not give us a headphone. (I have a headphone for iPhone X so I could not connect it to their entertaiment system.)"
Cons: "Over an hour delay before boarding due to supposedly bad weather. Because flight was overbooked they were offering $400 gift card to change to standby on another flight. If you didn’t make that flight (evening), you’d be confirmed on a flight the following morning with one stop in Detroit (we booked a nonstop to Chicago). Uh, no thanks. Then to top it off, we’ve landed and been told that it will be at least an hour before we can deplane due to no availability at the gate (it’s 1145 pm right now). All this plus their new policy of not allowing us to select our seats because we bought the cheapest tickets. Really Delta? You go ahead and cater to the rich and I’ll choose to fly with another airline."
Pros: "This was our first time flying Delta and it was a very pleasurable experience. Boarding was very straight forward and the seats allocated comfortable. A surprise for us was being asked if we would like to move seats from the back of the aircraft to Comfort Economy (we think it was to do with weight balance! but appreciated very much none the less). The flight attendants were very professional and helpful, as you would hope all attendants on all airlines would be. We'd gladly fly Delta again anytime."
Cons: "Partner site said it was Aeromexico. First flight was delta so different check bag policy for internal flight that cost me $80. Screw you all"
Pros: "Nothing really"
Cons: "Flight delay further to the 30 minutes additional 20 min due to crew being not there"
Pros: "Entertainment was good."
Cons: "The crew was very rude."
Cons: "The wifi wasn't strong enough to download the app to watch movies on the plane."
Pros: "Nothing, they didn’t care about you or to help, the llady was so rude and unfriendly, this situation ruin my whole trip"
Cons: "I call in advance to paid the fees for baggage, I call Aeromexico because was the main airline for the fly, but Delta at Seattle made me paid again the fees for baggage’s even by phone they said that I didn’t need to paid. BE AWARE AND CAREFUL BECAUSE THE LADIES IN THE FRONT DESK didn’t even look the paperwork that you have in hand, they only want to charge you saying that your payment thru Aeromexico didn’t help you in the 1st fly. How this can happen when Delta and Aeromexico are two subsidiary one of another ?"
Pros: "Boarding is easy as always, I like Delta's system."
Cons: "I had a seat by an exit door. I was incredibly uncomfortable the entire flight due to the cold air comin in and hitting my feet / legs. Two coats and a blanket weren't enough to remedy the issue."
Pros: "It was whatever"
Cons: "Seat, did not get upgraded"
Pros: "Great service, very comfortable."
Pros: "The service on board is always GREAT! in Aeromexico"
Cons: "The flight was canceled and we were put in another flight next night. But the staff in Buenos Aires run the situation chaotically and made mistakes that infuriated many passengers. They need more training to learn how to say "I am sorry" more often and know how to avoid getting into arguments with passengers."
Pros: "Food selection and quality were fine. I also enjoyed the entertainment options. Seat area was comfortable and spacious."
Cons: "The flight attendants were uniformly rude and nasty to passengers from start to finish. As I boarded, I asked for a piece of art to be stored in the wardrobe compartment. This was treated as an inconvenience. During and after boarding, flight attendants addressed passengers rudely when encouraging them to take their seats in a timely fashion. Later, when my seat mate politely asked a FA to repeat the food options, she asked, "Excuse me?" several times and seemed very irritated to have to repeat the choices for him. Also, near the end of the flight, a pillow was on the ground and a FA asked those seated in my row to pick it up. We responded that it wasn't ours and she said something to the effect of, "Oh yeah? So how did it get there?" (Maybe because someone else dropped it and we didn't notice?) The FAs seemed irritated to serve passengers at all. Each time they passed through for beverage or meal service, I felt like I was imposing on them. I have never witnessed anything quite like it. Makes me wonder why they were all so upset and and felt it appropriate to speak and act disrespectfully toward customers. (Delta, do you have any insights?) I hope they all got a good night's rest after that haul."
Pros: "Very comfortable plane, 4 snack choices, friendly crew."
Cons: "It was all good, except that the charging stations were difficult to figure out since they were out of sight under the seats. I had to have the flight attendant plug in my charger."
Pros: "Good Snacks, crew is friendly, toilet was clean and we arrived on time"
Cons: "As a Platinum AFK/KLM Skyteam member I was NOT allowed to use the Delta Lounge. On the flight the meal choice was poor and the staff were not really geared to serving regular clients. The movie choice was poor. I expected better!"
Pros: "Accident on way to airport, so I showed up to check bags 45 minutes before flight time. They said they couldn't get the bag to the plane..in 45 minutes? So, they put on the next flight... 6 hours later. Said I could fly without the bag... uh, no thanks. They would not look for alternatives without charging me more. Flight attendants were crabby, otherwise everything was fine. I flew British Airways a few months ago. Night and day. Seriously. Delta does not even approach having good service. There was no comparison to British Air--- Delta is not in the same league."
Pros: "Short flight with great views"
Cons: "I was not asked to check my bag, but there was no space for it so I had to take it back off after everyone boarded. No drink or food. Ground crew forgot to get bags at end of fliggt for those of us who checked at the gate. Had to wait quite a while."
"The staff is very nice."
Cons: "They need to stop charging for carryon bags. Also they need more comfortable seats."
Cons: "Check in bags. No one at ticket counter. Airport had to page a frontier employee to get to the ticket counter over the airport intercom. Pretty bad look for you guys. Embarrassing honestly. Seems like a disjointed company. As a result many people saying they wouldn’t take frontier again"
Pros: "Crew too busy talking to each other."
Cons: "Focus on passengers needs. Enforce COVID rules! Flight too full. $3.00 for a small bottle of water. $60.00 for a carry on ONE WAY is hwy robbery!"
Pros: "It got the job done"
Cons: "We were delayed about 45 minutes, which happens, I’m fine with that. I did not like that there was zero communication about it. Up until the scheduled takeoff they still hadn’t told us it would be delayed and nothing else was updated either to indicated a delay."
Cons: "The way have to bus us to the plane."
Pros: "Easy check in"
Cons: "Seats, space, comfort"
Cons: "I like to get to the airport early. It's always a gamble with what the TSA lines will be. So extra time get through and enjoy some food with no rush. Had to wait for over a hour just to check on our bag."
Cons: "My seat was not worth an extra $50. Sat next to a lady with a stinky dog in her lap that was probably a little too big for lap."
Pros: "I boarded relatively quickly, but that was about the nicest thing about it."
Cons: "Well, the tray tables were about 5in x 8in and didn't slide forward, rendering it useless for basically anything. A laptop wouldn't fit anyway, but since it didn't slide out, the screen would have been tilted too far forward to properly see it as it was up against the seat and it was too unstable not to also hold my laptop while I sat there. With significantly less leg room than I've previously experienced on an economy class flight, laying down on the tray table to sleep was also impossible. When I first got on the plane, the air conditioner started and rather than feeling comfortable and less sweaty and gross, I just began to smell stale air that I was almost convinced was carbon monoxide as I was flying from Seattle and there had been smoke all around Washington due to forest fires. It was horribly uncomfortable and annoying even for sitting in coach. And I wasn't on an older or smaller airplane where I'd expect a little less concern for comfort, it seemed like it was very modern and it was a very large place. Leg room could have easily been increased by losing one to two rows of seats (seats that would most likely be empty anyway I might add). Airplanes tend not to be the most comfortable mode of travel anyway, but I would say this was the worst one."
Pros: "Literally nothing."
Cons: "I charged the airfare, thinking that would be all, like other airlines. Then I found out they charge for luggage. THEN I found out they charge me for a seat... on the flight I already paid for. Boarding was disorganized, seats were thin padding on plastic, quite uncomfortable. I also had to clean crumbs and trash off my seat before settling in. They charge you 2.99 each for water and airline peanuts; i didn't partake. they only gave me one boarding pass and when I boarded the plane, they said that is was the flight to Denver and then they were continuing on to Columbus. I assumed this meant I stayed on the plane when we landed in Denver, but no, they informed me the plane was then going to Cedar Rapids. I had no second boarding pass or gate number, so I asked the attendant. She took forever to help me, looking up my info for a minute and then talking to the other attendants and passing out papers to the boarding crew before acknowledging me again. Twenty minutes later, I had my gate, which I barely made to board in time for flight takeoff. Overall, the process was stressful, uncomfortable, and more expensive than if I had purchased a flight from Delta, Southwest, or Alaska. (All airlines I have flown and been happy with. Delta had a missed layover once and completely put me up for the night and was very helpful through the whole affair.) All said and done, I will not be flying Frontier again."
Pros: "Flight departed on time and landed ahead of schedule. Entertainment is not provided, and food is for purchase only."
Cons: "Lines were long at boarding; seats in aircraft are fixed, which makes a red-eye flight a bit tougher."
Pros: "The trip from Seattle to Denver was fine--We boarded on time and arrived in Denver on time. No problems."
Cons: "There was a long line of people waiting at the airport for agents to arrive and get us checked in. We were all getting anxious. I feel the cost of checking the suitcase was WAY too expensive. $45.00 is alot and other airlines charge $25.00---Where are the days of being able to check one suitcase and not have to pay extra???"
Pros: "The crew was great. The pilot lightened the mood with humor and the announcements were useful ( weather, time zone changes, ETA etc... ). The plane was clean and the price was low."
Cons: "You have to pay forty dollars for a carry on and for any beverage or snack on the flight. There was confusion about the seats as we boarded, which we did by zones, but still had aisle traffic which defeated the purpose. My connection was moved to another gate and they failed to announce it ( yes it was on the screen, but I don't travel that often and was lucky to notice it just as we were boarding... luckily just a few minutes walk away ). The plane offers no entertainment at all ( which is fine for me, but worth knowing... bring a dvd player or something for long trips )."
Cons: "I had to pay 40 dollars to check my bag or 45 to carry on with me. Ladies were accommodating when asked to change my seat from a middle to an aisle which was nice as I wasn't given the option to pick my seat while purchasing but when I arrived to my seat a grandmother was sitting with her grandchildren. I of course was not going to ask anyone to move, so I was ushered off to the next available seat. Was happy to let a family sit together but was not please with the lack of profession to begin with."
Cons: "No emailed itinerary or checkin notification - I blame Kayak for this (it seems to happen whenever I book through Kayak) and will no longer book flights through Kayak. Frontier sucks, but you already know that going in so you get what you expect."
Cons: "They say low fares done right but my "cheap" flight turned out to cost me over double what it should have with their extra cost for everything! And I mean for EVERYTHING. Will never fly frontier again!"
Cons: "Our flight out of Denver got CANCELED along with a whole bunch of others. Seems there were having crew issues, not the BS reasons corporate was saying. Lots of stranded people in Denver. We stood in line for 3 hours to get a refund. (we decided to go with another airline, some people had been stranded for a week!) One sad items was a soldier had been on deployment for TWO years and was trying to get home. He had been stranded since Friday (it was now Monday). The agent just shrugged and said get in line. Frontier should have booked him on another airline! Finally, a lady in line heard of his plight and bought him a ticket right there on the spot! (on another airline of course). SHAME ON FRONTIER. We will NOT fly them again! #NEVERFLYFRONTIER"
Pros: "Worst airline operating. Flight was 5 hours late, and this seems to be status quo for Frontier."
Cons: "We lost a whole day of our trip because our bag was lost. It took us so long to recover it that our quick weekend getaway was cut in half because we spent our first day there trying to recover our bag. When calling all the numbers that had been given to us by Frontier staff all the customer service reps were notable to help us and seemed unwilling to even try. Very disappointing."
Pros: "Lights turned off at night, not a lot of announcements to disturb sleeping passengers. Plane was clean. Crew seemed fine enough."
Cons: "To begin with, a three-hour delay on what was already just a four-hour flight, and no steps made to even offer snacks or discounts or other amenities to apologize for the gross delay. Very uncomfortable seats; even dead tired, I could not get much sleep. I usually use the food tray as a place to rest my head, but it was far too small to use for that. Upon landing, another 45 minutes of delay as we waited for our gate to become free, and again, no measures taken to apologize or make us as customers feel like they wanted us to feel even a little bit better about the situation. I get that it's a cheap flight option, but even so, the company needs to take more responsibility for its internal problems."
Cons: "Got to the airport 2 hours early to check in. The kiosk told me to see an attebdant. No attendants were at the Frontier desk. The nearest employees (jetblue) told me yesterday that the Frontier employees never showed up and that people missed their flights. My flight along with several other people who were waiting as well, seemed to have either been cancelled without alerting us. My confirmation number didn't register on the kiosk a half hour after I originally tried it. No employees ever arrived to the desk. Having to go to United to buy another ticket. I would expect either a full refund or a travel voucher in replacement. I paid 300 dollars and had to arrive 6 hours later than originally planned. As I live three hours from the Denver airport, this will get me home at 1 am. I have to be at work tomorrow at 7am. I will never fly frontier again."
Pros: "Delays happen. However, to be stuck at the ticket counter and not to get past that to the comfort of a lounge or restaurant is something else. So not only was there a delay, but those of us who got there early could do nothing but wait-- with NO ONE at the ticket counter for the first 40 minutes."
Cons: "Tried to cancel this flight using the flight insurance I was up sold during checkout. Turns out that the flight insurance was only available for international flights? When I ask the agent why it was the recommended during purchase, she said I should have read the full terms and conditions during checkout. To me, this was a true scam. She told me that I could appeal the conditions of the travel insurance, but I would have to present a death certificate of the friend's baby that had just passed - the reason the baby shower was cancelled, and the reason this trip was cancelled. It was appalling. I tried calling Frontier directly, but their reservation desk was closed due to their system being down. HOURS I tried to call, and could not get a rep. I ended up not able to cancel the flight or even speak w a Frontier rep before my flight departed. In all, I was given 6 different numbers or lines to call to sort through this situation. All I did was waste hours of my time. This was a terrible situation where I feel like I was the victim of a scam."
Cons: "It is very clear that Frontier is a budget airline that prioritizes money over people. Right down to the unnecessary announcement that you may not drink your own 'minis' but are required to purchase their liquor (at ridiculously inflated prices). The pretty girls who approached us and offered perks...for a price as we queued for more than an hour simply to check in, made me feel even more like faceless animal prey with dollars in my pockets. I will not fly Frontier again, no matter how 'cheap' their tickets."
Pros: "Well, this flight was a disaster. It already was a redeye as we were going to get into Chicago at 5:00am. But then our flight got delayed 3 hours in Seattle due to "technical difficulties" and we didn't touch down in Chicago until 7:45....then you know what happens? The flight doesn't have a gate because we were so late, and thus we had to wait in the plane for another 45 minutes. It was at this point frontier emailed me a voucher, which I was fine with....but then getting my luggage (which you have to pay extra for to be checked in) was shredded entirely on its side, as if they had dragged it on its side. Nice service."
Pros: "The flight crew, and the view out the plane. I did enjoy the minimalistic seat design, which probably allows for more people per plane."
Cons: "The hidden fees, frontier wanting you to pay to pick your seat location after already purchasing the ticket. That is really lame. No complementary beverage (not even water) or snack on 3 hour flight... also lame. Frontier claims to be affordable airfare but has you pay for way more than just the plane ticket after the fact. I opted to not pay to pick seat location and was able to still sit next to my friend but I bet there are a good amount of people who have a family and feel pressured to spend way more money to pick seats so they are not separated. Just makes frontier seem like a money hungry company that cares more about money than it's customers. The flight home (Denver to Seattle) was an hour and a half late, which sucks, but whatever life happens. I didn't really like the airbus plane that made weird plane noises, why do you not use Boeing planes?"
Pros: "Newer jet, clean, smooth flight"
Cons: "Two of the three flight attendants were a little obnoxious. Before we took off, the female African American attendant openly said that people weren't listening to her about stowing carry on bags and said "this is like dealing with a bunch of 2-yr olds" uncalled for in my opinion. The only male attendant was insincere on his announcements and it's the first time I've ever flown (hundreds before) where on two occasions he asked for people to clean up after themselves. Also the lines at the sole checkin desk in Seattle was too long. Should have had more than one person checking people in. I'd not recommend this airline if I was asked today what my opinion was."
Pros: "Flight times"
Cons: "Terribly uncomfortable seating -- the worst I've ever experienced; horrible baggage charges for carry-on and checked, both -- and lack of straight-forward discussion of fees which are, at the very least, semi-hidden; the only time since People's Express that I've not been offered a soft drink or juice w/out a charge. Terrible baggage handling and lack of assistance and information regarding the extreme lateness of checked bags being produced for the entire flight at baggage claim. Will not fly Frontier again unless assured of corrections to all of these problems."
Pros: "The crew was kind and professional."
Cons: "I have never been charged $40 for a carry on. I suppose I missed some fine print about that, however it seems absolutely rediculous. The airplane seats feel more like bus seats. They do not recline and are missing a head rest or anything resembling a cushion. The airlines seems to gouge you for anything they possibly can. Even their bitter airplane coffee costs $2. I am actually surprised I wasn't charged for bringing on a jacket. I almost had to switch flights and after speaking on the phone with one of their representatives found out that if they do that over the phone there is a $50 service charge (for speaking to someone on the phone) on top of the $100 change fee and decided against it. I will absolutely never fly Frontier again. There are many other low cost options that include basic amenities like normal seats and free carry on luggage. Seriously, don't fly Frontier."
Pros: "Price of flight."
Cons: "That you don't allow a personal item and a carry on. I was not happy when last second while getting my boarding pass I was hit with a $40 charge for my bag. That is so dirty. I was furious."
Pros: "At least this flight was only 15 min late!!"
Cons: "Told to arrive early only to show up and realize he bag check counter is unattended. A sign states it will open 2 hours prior to boarding. Staff shows up late then has to log on to computers and get ready. Once we check bags, lines are so long at security we are diverted to different gates. Worst airline I have ever used."
Pros: "It's Frontier, the low-cost, no-frills option. You pay for everything extra, including a carry-on and in-flight beverages, the seats are "pre-reclined for your comfort", and the plane was 30 min late. But the flight was dirt cheap, so if none of that bothers you..."
Cons: "First leg of our trip was delayed so we could not make our connection. We were told they could fly us to Denver and catch other flight home 3 days later or completely rebook to the next closest city. (They do not partner with anyone so you are stuck with their flights) Which we then needed to book a hotel, cab fares to the megabus station, then cab fares back to our original destination. Once arriving, and even though we checked in hours before our flight, our baggage was missing along with about 10 other passengers. Frontier had no one at their baggage service when we arrived. So I had the drive 2 hours back the next day. Called the help line. The person was rude and began getting loud with me, even though they are the ones that lost our bags. 90% of all the customer service people we encountered were extremely rude and would not help. Nor were they very accommodating for all their mess ups. For all our troubles, the rude "customer service" people, and out additional hundreds of dollars; Frontier sent us a coupon for a whooping $50 to use on their airline. No thanks, will never fly this airline again."
Pros: "The crew made the most of their circumstances. They were able to but a pleasant spin on a budget flight."
Cons: "Not much space, have to pay for all food/drinks (including more than 1 cup of water), and a late departure. Overall not a great experience. But hey, can't really complain due to the price."
Pros: "It was expensive stupid bait and switch on bags and Cost to check in is wrong.. Seats are the worst ever!!!! The crew was grumpy. I will not be flying With them agin after this trip!"
Pros: "Nice seats. The lady next to me."
Cons: "Where are the free peanuts?!"
Pros: "The only thing to praise was the smooth take-off and landing."
Cons: "This airline is deceptive from the get go. Their seemingly "low fares" are quickly offset by their outrageous fees for baggage and carry-ons and everything else. $35 to $40 for a carry-on, or checked baggage, and even if you pay the money to bring a carry-on, there is an additional $40 fee to store it in the overhead bin! Another catch is if you do not pay for all these fees before arriving at the airport, Frontier may charge you $60 at the airport. None of these charges are evident when initially booking the flight online but only when checking in. I called the airline to voice my disbelief over these fees and was treated very coldly and was told that Frontier is an "a la carte" airline. On the ground, my flight was almost an hour late though the reader board continually boasted of the flight being "on time." (My wife and I barely made our connecting flight in Denver). Ground crew in Seattle were not personable in the least. Many folks around us were equally put off by all the up-charges they were being told about. On board you will discover the seats are hard plastic with little cushioning and do not even recline. Forget about wi-fi or charging your phone or laptop. Non-alcoholic drinks $2. I jokingly asked if I put my coat in the overhead, would be charged $40? Crew member did not appreciate the humor. Everyone else did. Perhaps if you are a college student traveling with a small backpack (i.e, a "personal item") and don't care about comfort to save a buck, you might be happy with Frontier, However, for the rest of us, this kind outfit is a joke. I will never use recommend much less us this airline again. Do yourself a favor and book your next flight on a reputable airline."
Pros: "The stewardists were nice."
Cons: "It is insane how terrible Frontier has become. They were the first airline, and used to be the only airline I would fly. They now are gimmicky, money pinching, and obviously have no care for their customers. I will never fly Frontier again, not just because of these concerns, but also because these concerns lead me to worry about who they hire to fly the plane. I would imagine if they care so little as to not have a person there to check bags in, that they probably would also save a couple bucks to pay an inexperinced flight captain, who could make a deadly mistake. I arrived at SeaTac airport early with my girlfriend so that we could eat before her flight together at a real restaurant that is after security. Nobody was there to check me in. Luckily all of my liquids were under the limit. So decided to check my bag at the door, the first go it turns out frontier is the only airline you can't use your phone to scan your ticket at security. BOGUS! I kissed my girlfriend goodbye and went to print out a ticket. I then went througb security AGAIN and was taken aside for additional screening for things in my check bag that i SHOULD NOT have had on me would Frontier had the decency to pay someone $10/hour to be at the front. My baby powder got yellow flagged at this additional screening and i had to be patted down, empty out all my bags and sit as I has humuliated by the TSA as they thoroughly looked through and checked all of my footwear and electronics for explosives. This took an additional half hour. I then missed lunch with my girlfriend completely, as she had to get on her flight. The lady checking me in was nice enough and took care of the checked bag issue as it was obvious from her reaction that this happens all the time. Frontier then while on the flight does a 3 minute gimmiky talk about buying their credit card, everyone made fun of it. Just insane, did a bunch of used car salesmen buy Frontier? It sure seems like it. I will never fly Frontier and will urge all the people I know to do the same."
Pros: "The plane didn't crash."
Cons: "Many years ago, I was an Early Rewards member who flew Frontier any time I could. No longer. The ticket price no longer resembles what you will pay. Now they charge $15-35 to get a seat,another $30-$35 to check or carry on each piece, and sit in uncomfortable seats that do not recline. These extra charges cause long delay at the check in counter even if I already checked in and only needed to check a bag because everyone else had to pay. Now I'll only fly Frontier if there is no alternative."
Cons: "I never review things but good God this airline is horrid. They charge $40 for carry-ons. They also have some of the meanest desk workers I've ever dealt with. Never going to fly them again. Spend the 60 bucks on a better airline because you're going to pay that in baggage fees on Frontier anyways."
Cons: "Fee's for luggage and carry ons. In other airline its already included Fee's for luggage and carry ons. In other airline its already included Delayed flight"
Pros: "They quickly boarded the plane and arrived on time."
Cons: "You are charged for everything, even one carry-on. Seats are small and cheaply made. Can't put anything on the tray table because they are so small."
Pros: "Cheap tickets"
Cons: "Extra charges every step of the way, seats were too cramped to sleep on the red eye flight."
Cons: "Ticket looked cheaper than other airlines, but I paid just as much once you add on the price of your carry on ($30 for one bag - one way), your seat selection (from $9 - $30 just to have an assignment), and even your soda ($2). I spent an additional $156 above the ticket price for my wife and I to attend a funeral. That came out to $45 "savings" than flying on a major airlines would have cost. I will gladly pay the additional $45 next time and have a better experience on an airline that it still trying."
Cons: "Didn't like being misled on price. Charges for "a bag" and "a seat" were not made known until AFTER the reservation was made. Refer to the original business/pricing model. 1. Everyone has some baggage. Deal with it. Enforce carry on limits 100% and openly offer check bag at a reasonable price. 2. Seats are NOT a profit option. Seats are increasingly uncomfortable, cramped and added with premium charges. Finally, the travel experience should be a pleasant and memorable one, considering the time strapped in a seat. Its OK to have Coach & Premium seating, but stop adding "option pricing" for an increasingly poor experience. I will not fly Frontier again."
Cons: "I get their and theirs no one to check me in. I was an hour early and a half early and yet,I didn't see anyone at the front desk. I kept asking the flight group next door if they Had a clue weather or not they were their, and all I got for an hour str8 is " they'll be back shortly ". They never came. I missed my flight. And important meetings in Texas. Now I'm Re-schedule for Friday. When I'm Suppose to Be their Before Thursday. And besides all the "BS" they Charge You Extra and Hella Expensive on the Baggage and carry on. It's like ur Buying a House with all the Hidden Fees they Don't Mention. ***Worst Experience Yet"
Cons: "Arrived late. Baggage was overcharged. They charged me for carry on bag besides baggage claimed. Upon late arrival waited an hour till I got my baggage Arrived late. Baggage was overcharged. They charged me for carry on bag besides baggage claimed. Upon late arrival waited an hour till I got my baggage Arrived late. Baggage was overcharged. They charged me for carry on bag besides baggage claimed. Upon late arrival waited an hour till I got my baggage Arrived late. Baggage was overcharged. They charged me for carry on bag besides baggage claimed. Upon late arrival waited an hour till I got my baggage"
Pros: "The overall experience was ok, I was on time so I can't complain."
Cons: "Every time they have a massive line waiting to check in, they seem to only have one attendant available, causing massive delays checking in. We stood in a line for over an hr."
Pros: "From the moment I stepped to the tic counter in SEA, the agent spoke with me, not at me...so kind, so sharp and professional...She ( I wish I cold remember her name) set my expectations for my flights...What is incredibly amazing is that everything she drew for me to keep in mind, was exactly how it turned out to be. I think Frontier ought to clone this hard to find ( in this world of indifference) professional person...Although I took advantage of a great price for my travel, I felt I was trade as if I was traveling 1st Class."
Cons: "The walks at Denver's airport. And having to pay for general beverages, including water...not good."
Cons: "Only book two people per side"
Cons: "VERY unclear baggage rules - meaning I paid $100 extra for a checked bag after booking, and then also unnecessarily paid an extra $55 for a backpack at the airport because there was not notification on-screen that it was allowed as a personal bag. I then could not get a refund at the baggage counter because they don't do transactions. I am now trying to work out how to get a refund from Australia. I would have been better off taking any other airline and it would have been cheaper than these extra fees. I am so disappointed."
Pros: "The plane didn't crash, that was nice."
Cons: "My tray table was broken. The flight was delayed over an hour. Cabin wasn't super clean. Got the impression that spirit bought this plane from a thrift store. I always try avoid Spirit, but I needed a last minute booking and this was it."
Pros: "Nothing, never got on the plane."
Cons: "I was stuck in traffic before the flight and arrived approximately 50min before the flight. By the time I finished fighting with the self check-in machine and talked to a person, it was about 45min before the flight and I was told I was too late and the plane had already boarded and was full. I asked if I could get on the next flight, but I was told the next flight from LAX to Oakland wasn't until 7AM the next morning. I wound up having to buy a last-minute, one-way ticket on American Airlines just to get where I was going. The man at the counter was very rude and dismissive about the whole thing."
Cons: "The worst experience ever. Will never fly this terrible airline again. The worst customer service on the phone and at the airport. This ticket was booked for me for a quick trip and I needed up rebooking my return on another airline the same day because Spirit is that terrible."
Pros: "No delays. Boarding was efficient but not much else. Very basic."
Cons: "I wanted to bring a bag as hand luggage and had to pay $46 each way. I've flown loads and this is the first airline who has charged for carry on."
Cons: "Had to pay"
Pros: "No hassles. No extra charges. Nice crew. On time!"
Cons: "They did charge for drinks, including water."
Pros: "Nothing to like."
Cons: "Everything! Showed up with no luggage and was told could not board as 3 minutes "late" for the 45 minute pre board. Only offer is to take a flight, the next day! No refund no ticket to cover costs nothing but my ticket has been put under "no show" and 110 gone. Thievery!"
Pros: "Some of the Spirit crew did try to assist me and the other passengers."
Cons: "I was unable to check in online and when I tried to use a Kisok I was told to talk to an agent. i waited in a very long line, was told I might not make it and that they wouldn't hold the plane for me (or the five other people who had the same problem as me) but if I made it through security in time we could. When we all made it to the gate they closed the doors and wouldn't let us board even though we were there before takeoff. (One girl was even there before they closed the doors and they wouldn't let her through. Spirit changed our flights to the next available plane (11hours away) for no charge but I bought a new plane ticket with another airline."
Pros: "Other than my issue, Spirit airlines was a pleasant to fly with. Comfortable, good crew."
Cons: "I didn't like that I had to pay for a carry on - since I had a roundtrip flight, not only did I have to pay a $60 fee for a carry on, but I had to do it twice. That cost me twice than the flight ticket itself. Normally flights allow for one personal item, which I had in the form of a backpack, but I also had a carry on, which carried the rest of my clothing since I've been traveling around the States. It would have been nice if the airline included the potential cost of a carry on when I purchased the ticket rather than surprise me with two $60 fees for my one carry on bag."
Pros: "Flight crew was entertaining"
Cons: "Three hour delay with minimal explanation."
Pros: "The supervisor who was a real human being"
Cons: "My flight was pushed back multiple times. Finally they said we would board in 20 minutes. I went to grab a bottle of water. In the mean time the gate changed (I was never notified) and they boarded in less than ten minutes. Furthermore when I went to the gate agent to ask what happened I had never before been greeted from someone so rude and lacking empathy. I can't believe this person was in customer service. She was short, had one word responses for me, and offered no solutions to the predicament they had put me in by delaying my flight and then expedite boarding. When I finally spoke to her manager, he was helpful and a normal human. The gate agent should work in a stock room where she doesn't have to deal with humans."
Cons: "One luggage got left behind, which was inconvenient. But they made up for it by delivering the luggage to my home the same night as soon as they got the luggage"
Pros: "The flight was on time! And even arrived early. The staff at airport was communicative and helpful, and staff on board were friendly, if a little uninterested in customer service."
Cons: "The fact my flight was delayed, they wouldn't let me check in after their computers froze at the airport and caused me to miss the one hour before cut off time limit to check in. They made me take a different flight the next day and charged me a $25 fee to do it all because they wouldn't check me in and therefore had to miss my flight. The fee for having a carry on bag is redic since they have the room like any other plane for it in the overhead compartment. My new flight the next day was delayed also (over 3 hours) so I took another flight so I didn't miss my event. Spirit then cancelled my return flight days later because I skipped the outbound flight, they auto cancel all of your future flights. So I then show up in the morning to the airport not knowing they cancelled my flight, they don't tell you in any way, stranded and told I have to buy another ticket back for almost triple the price. The story goes on and on, absolute nightmare. I wish I would have known or gotten a refund to ease the blow."
Pros: "It was cheap."
Cons: "I got what I paid for."
Cons: "I would strongly consider adding warnings regarding spirit's iperation; I experienced 5 plus hours of delays on oak to lax flights; they aren't communicative, have horrible customer service and absolutely refuse to acknowledge they failed to meet even a minimum standard of care. One thing to have delays due to weather impacting all carriers; in this instance on both days all spirit flights were late, no other carriers impacted. I rarely respond to this sort of prompt but I fully expext at least a refund of my fare."
Pros: "Spirits online website is totally transparent about their extra fees and ways to save on baggage. I wish that info would've been available on kayak but I did find it easily on the spirits website"
Cons: "I wanted to start off by apologizing for my behavior. I definitely became really frustrated with the situation and definitely took it out on the agent. He was totally just doing his job and I way overreacted Essentially, all I think could be used to improve with this flight was a little more information about boarding as well as emails to web check in. I forgot to do so for this flight and an invitation to online checkin as well as more information about the boarding process (i.e.: the gates in this airport are further from the terminals than typical airports) would be gratefullly allreciately."
Cons: "I had never used Spirit airlines before and will never use you again. I was surprised by the extra charges for seats and carry on luggage, etc. Your fare was low but the misc. extra charges added up. Perhaps not to equal the other airlines fares, but just the idea of charging for these normal airline items rubs customers the wrong way. Again, I will do what I can to avoid using Spirit again. You got my business once, but that's it."
Pros: "Refunded my ticket with no issues"
Cons: "First, they cancelled my 8am flight at 10pm the night before with no notification. I happened to see it and call to rebook on the next flight, but if I hadn't been checking the flight status I'm not sure what would have happened when I got to the airport. Then, the 10am rebooked flight was delayed for over 2 hours - with basically no communication from the gate agents and no updates to the expected departure time. Ended up getting a refund and rebooking on Southwest - which was a perfectly smooth experience, huge contrast to the clusterf*** of flying Spirit."
Cons: "When buy through kayak link it takes you to the spirit page, where there's no spot to put in get TSA Precheck. When do all through phone, the boarding pass on the screen doesn't actually scan - only airline in the world where you still need a paper copy. After 50 mins in security line, the phone bar code didn't scan (can't use phone for spirit). Had to leave to get a paper boarding pass. Missed flight. I fly at least once a week every week. Have never missed a flight in my life (probably bc I had never flown with spirit before). Missed this flight! No refund, no airline credit (even if I got the airline credit I would let it expire to avoid flying with them again). Literally worst user experience I've ever had with an airline."
Pros: "The LAX terminal that Spirit flies out of is pretty good. There are nice dining options, but definitely not enough seats for the number of people flying out of the terminal."
Cons: "To start, I wasn't able to print a boarding pass onlinex for a short domestic flight, I usually don't prepare until the day of, so the fact that I even followed their directions to check in 24-1 hour before my flight seemed not too matter. After three successive attempts in different browsers, the website told me I would need to print my boarding pass at the terminal. Add this to the fact that my flight was during rush hour trafffic, and I needed to speed to get to the airport. This was both stressful and a nuisance. Spirit charged me $100 total for a single carry-on bag. Add that to the price of the ticket and it was just as much to fly to Oakland as a similar flight to San Francisco on another carrier. The staff was courteous, but could barely manage the crowd through all of the delays. An hour long flight was delay over an hour defeating the purpose of flying with Spirit. The seats are very tiny, and I am not even that tall (5' 11"). The seats also don't decline. Would never fly Spirit again. This is the first and last time I do so."
Pros: "Guy who refunded my missed flight also made sure my laptop was taken to lost and found so I was able to retrieve it."
Cons: "Spirit workers moved SO slow. NO sense of urgency! When asked what to do about a lost item NO one could help me. They looked around asking the next person for help which they didn't know what to do either. Which caused me to almost mix my other flight that I rebooked. If it wasn't for the guy who refunded my missed flight that called me to tell me my computer is being taken to lost and found I wouldn't have ended up getting it back because he was the only one that could direct me to it!"
Pros: "Quick customer service, decent crew."
Cons: "No food or drink or entertainment."
Pros: "Fast in out of the airport"
Pros: "Nicole at Spirit corp who reversed the charge."
Cons: "Kayak didn't mention the luggage charge at all. Then Spirit didn't send me the required email though I called twice so by the time I got it the charge was fifty BOTH WAYS. I got that reveresed by corporate but the ticket counter people were AWFUL and uncaring and not just to me. Everyone in line was saying they would never use Spirit again. One woman was charged eight dollars to get a seat next to her toddler! Awful gouging airline. It costs one hundred dollars if you don't know and bring a suitcase to the plane without paying days before!"
Cons: "Small, but still worth the price"
Pros: "We showed up to the airport for a flight from Oakland to LA and the agent notified us that our flight was cancelled. This was on December 23rd, and they told us they could put us on another flight on December 25th! We were returning on the 26th so that was entirely unhelpful. They said the reason for the cancellation was weather in LA. But none of the other airlines were having any issues with their flights. We were flying at 9am and there was rain in LA at about 7pm. They offered to refund us, which we accepted. I was expecting to have to harangue them to actually get our money back, but the refund came through unprompted about a week later. We did not get reimbursed for our cabs to/from the airport, or for the cost of driving to LA."
Cons: "We spoke to multiple attendants, during check in and during boarding, many of which advised us incorrectly. During check in, we asked a Spirit employee if our bag was considered a Personal Item since Spirit charges for carry ons. They advised that we would be fine, and that since it was our only item it would count as a Personal Item. Perfect. Then we finally board the plane and it turns out our only piece of luggage cannot be considered a personal item and demanded we pay $65.00 for the carry on. The fee itself is not the issue, the misinformation is my main complaint. Had the original employee told us the correct information, we could have checked the bag for $55 during check in, instead of $65! during the boarding process. Not to mention it was unnerving holding up the line to board as I fished out my wallet. Anyways, better communication is definitely needed at Spirit Airlines."
Pros: "I got from one place to the other in one piece."
Cons: "Spirit was one of the worse flying experiences I've ever had. I was nickeled and domed at every step of the process, from charging over $100 for over head luggage to no complementary beverages (which could be so easy for them to do but simply didn't). Also, on my way back from LAX there was an 25 min delay but no one at the kiosk told any of the passenger, so there was 50 plus people wait to board a plane that had no plans to leave anytime soon. I was overall disappointed and would never recommend to anyone I care about."
Cons: "I got this ticket thinking that it was the final price. I got to the airport, the counter folks were very un-organized and un-attentive, took a while to get to the counter. Then was told i have to pay $50 for checking in my bag, otherwise will be $100 at the gate!! Not wanting to miss the flight i did not argue and paid and went to the gate. I had no idea that the charge was this high. At the gate and in the plane there were many passengers with the same bag as I had!!!! The counter people did not tell me i can take it the plane, they forced me to check the luggage in :-( First and Last time on Spirit airline for me!"
Cons: "The $75 carry on luggage fee was a shocker. I figured it would be free as it was a small roll on that easily fit in the overhead bin. I guess this is how they make their money, through these deceptive charging practices. I will never fly Spirit again, despite their excellence in other ways."
Cons: "It wasn't obvious when I booked the flight that you even have to pay to carry on a bag. That was a surprise. The flight was fine, it's really just a basic flight to get somewhere and not to do much more. Had my flight been longer that 1.5 hours I probably would have been grumpier."
Cons: "When I see one bag per person, I assume it's like everywhere else and you have a personal item and one bag. So I had to pay $55 for my tiny suitcase to come on. Had I known, I would have packed differently. It got me so upset that I started to cry. Yes, I probably did not read carefully. But am I the only one to whom this has happened? I should have flown tried and true Southwest which does not nickle and dime you. Will know better next time. In all the trip cost me a lot more than I would have had I gone Southwest with a slightly higher fare."
Pros: "That there was a Virgin Loft flight club in the terminal, only used it because of the Spirit delay"
Cons: "Front counter is rude. I don't know if they just had a front counter person having a bad day but I've never experienced that with any airline. Then there was a flight delay of a minimum 2 hours due to a bad windshield? Great keep us safe, but good luck with finding someone at the gate or a service counter to give you an explanation of why it's delayed. Instead just wander aimlessly around the terminal looking for a Spirit employee. I then went to the Spirit website and it shows the flight as "on time", really?? At least give me an app or website that's accurate so I don't have to sit in front of the gate for 2 hours. When booking through Kayak there is no mention of pre-purchasing checked baggage so I was stuck with a $50 fee at the ticket counter! This is definitely not the "low price" airline unless you truly "travel naked". Save yourself some grief and ignore Spirit as a flight option."
Pros: "I was quite surprised at check-in to find that checking a bag cost $50 and a carry-on was an additional $55. I travel frequently and usually the first checked bag is free or $25, and a carry-on is free. I booked on Kayak and didn't see any notification that your additional fees were so much higher than the industry standard. It appears that your business model is to attract clients with low prices, then hit them with hefty additional charges at th airport, when it would be difficult for them to change plans. It worked this time, but I will never fly Spirit Airlines again. I suggest that you reconsider the way you treat your clients."
Cons: "Up charge on everything. Rude customer service. Can't check in at the counter at least at LAX. Missed my flight and had to wait 7 hrs because only 3 of the 12 kiosks were operating at the agents wouldn't let me check in at the counter. By the time I got my ticket printed I had 43 minutes till my flight left. Waited in line just to have an agent tell me I was 2 mins too late. Last check in is 45 mins prior to flight and I had 43 mins left. Complete BS. I will not fly Spirit again. If you think I'm exaggerating read other reviews. Good luck!"
Pros: "Easy pre-board for persons with disabilities, comfortable modern Airbus 319, low base fare."
Cons: "Ridiculous carry-on bag arrangement, I won't fly them again until this is changed."
Pros: "Plane was clean. The charge for using the overhead bins makes boarding and off-boarding quick."
Cons: "The flight was delayed for 90 minutes without explanation."
Pros: "Not much"
Cons: "I went into flying with Spirit expecting a budget airline, but they're terrible. Plus I didn't realize checking a bag was a hidden fee that basically bumped up the price to any of their competitors. TOTAL RIP-OFF will never fly Spirit again."
Cons: "Where do I begin? First, I didn't expected to be nickel and dimed for my luggage. 50 dollars for checked in luggage and 22 for over head. I'd never heard of any airline doing that. The plan was over 45 minutes late leaving and they had the most uncomfortable seats ever. I will never ride this airline again!"
Cons: "After realizing how much extra I was going to pay for "buying" my seat, boarding pass, and my luggage, my checked bag weighed 2 pounds over. Well, there's another $25. I was pulled for a second security check which I guess I can't blame Spirit for but only after getting to my destination tonight did I realize that something fell out of the bin when the officer took my things to scan it again. Good bye cute make up bag. The flight was delayed and the gate changed several times before we actually boarded. Seats were very crowded and you had no room to move. Thank goodness it was only an hour flight."
Pros: "Customer service in Manila speaks with heavy accent talks so loud. Do not undestand what they are saying. Then they became rude, asked for supervisor, they refused. Oversea customer service may be cheaper labor for the co, your customers have hard time understanding them. How can we use spirit? My mother handicapped senior ended up missing the flight because customers service put on a hold for 75 minutes. I called them to speak to a manager refused first time then put me on hold for an hour. I will put this terrible process experience on google, so people should, must know especially if this is concerning children or elderly seniors. The higher management should acknowledge and be accountable for people suffer great deal."
Cons: "Rude employees, incompetent staff. Outrageous hidden fees. First time I flew spirit they cancelled my connecting flight, escorted me out of the terminal, stood in line for 3 hours to be rescheduled to a flight the following day. They put me in a hotel an hour away with a shuttle that ran every 2 hours so I was able to sleep for 3 hours. Second experience... 5 hour delay from 730p to 12:30p departure. Fool me once shame on you. Fool me twice shame on me. Never booking spirit again. Absolute garbage airline."
Pros: "The ticketing agents and the crew was good. They were helpful and relatively friendly."
Cons: "Deceptive practices. Cheap flight up front but lot's of hidden costs. They gouge you with baggage fees. The baggage fees were nearly equal to the price of the flight. $90 for the flight and $80 to bring 1 bag! It ultimately would have been cheaper to book the flight through another airline. Avoid Spirit at all costs."
Cons: "Both flights were substantially delayed causing havoc in the schedules of those picking me up. They have this carryon policy that anything bigger than basically a handbag, you are charged $55 each way!!! This added $110 to my flight!!!! I ending up paying more than my other more sane and professional options. I should of flown Southwest.Then on the loudspeaker in the plane, they talk about what a great airline they are and that you should apply for their credit card. I have to say not one person filled out the application even though you got frequent flyer miles."
Pros: "It was my first time flying and I had no problems with boarding or late flights. Everything went smooth and I had a great experience for my first flight. I would take Sprit again if I could fit all my items in my personal carry on that is free of charge. If I need to pay for any other carry on or check in bags I might want to check out a different airline. Overall great experience. Seats had a lot of room and the plane was pretty clean."
Pros: "It was cheap for a last minute flight."
Cons: "But, there were extra fees at the last minute that did not expect. I spent an extra $100.00 for my carry on, misc. fees and for my seats. I wish Spirit would have told me about the extra fees when I booked the flight!"
Cons: "I dont see that I would ever use Spirit again. You book a ta low fare and incur many costs that build up and nearly double your fair. may as well book on another airline and get what you wanted in the first place for the same price. The staff were unprofessional, disrespectful, tired and unkempt. And the flight was delayed, and we were never given a reason. I needed to change my return flight. I was instructed that i would save money by doing it on line. I would have saved NO money, and was able to easily book a new fare for less money with another airline. #NO-Spirit Airlines"
Airlines flying to Oakland have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Oakland
Masks required on board, masks provided on flights to Oakland
Social distancing seating
Middle seats unavailable to book on flights to Oakland
Testing for antibodies, testing for symptoms for flights to Oakland
Waiving of change fees. Search flexible flights to Oakland