Smooth check in and boarding
Great piloting… skilled handling of aircraft.. super smooth landing., must be ex Naval Aviator
With Alaska Airlines is scheduling flights with Horizon Air, carry-on luggage space is limited. The gate agent randomly and rudely made me check a bag that had 3 computers in it. I explained the issue. His response, “Take them out and carry them with you. The bag has to be gate checked.”
All was good. But then, I recall when there was no TSA, we got meals, not a lousy bag of nuts, and we weren’t packed so tightly. Considering those it was …. only ok.
Alaska Airlines' baggage fees are fair; the crew is professional and accommodating. Selecting seats before travel without penny pinching about it remains the mark of a larger and better run airline. IMHO
So smooth, so easy, so on time. Comfy small plane too I liked it all. Maybe more places to sit in SEATAC
The bathrooms were clean and the syaff nice.
Flying on a somewhat smaller plane (E175) was a surprisingly pleasant change from the wider jets that I have been on recently. Boarding seemed faster and easier, and two seats on either side of the central aisle seem less cramped. The in-flight entertainment system looked good, although I forgot my earbuds, so I could not make much use of it.
Boarded and sat on tarmac for about an hour a significant amount of that time without air conditioning because the pilots were not on board. Not very much communication about the status of when we would finally depart or if we would depart.
Stewardess was really kind and empathic.Not such a common thing, nowadays!!
Everything is good I really like it
I didn’t like the two hours and more of delay
Pros: "Got an exit row. The wait times on 12/23 were good. The Stewards were smiling and no bah hum bug."
Cons: "All good"
Pros: "Crew was great, the flight was good. Food is good but expensive."
Cons: "Free or inexpensive food options would be nice. I also prefer when the screens are in the back of the seat and I don't have to stream on my phone or pay high prices to use data."
Pros: "Crew was friendly"
Cons: "Tray tables very dirty, flight overbooked, hard to find gate agents"
Pros: "The flight was quick with food available for purchase. Seats were fine."
Cons: "The gate waiting area was very very watm"
Cons: "bus shuttle ride to plane could have been quicker. standing on a bus in the freezing cold with the doors open was a bad experience"
Pros: "Flight was just fine. Josh the flight attendant who was in charge of the main cabin handeled himself very well even while dealing with a boisterous drunk passenger. He was very professional."
Pros: "My bags were about 3 pounds heavier than allowed and she let me in with them. The crew is overall very nice and professional."
Pros: "The flight went exactly as anticipated. 30 minute departure delay due to airport construction, but arrived almost on time."
Pros: "Excellent service. I just saw a flight attendant carrying a toddler so he could be calmed while the mom settled. That was sweet!"
Pros: "I missed the flight and they got me rescheduled and on my way when I showed up at service desk just before cabin closure"
Pros: "clean and spacious the airplane was. the outlets."
Pros: "On time departure and arrival."
Cons: "No food options..,just one small cracker."
Pros: "Alaska Airlines is great!!!"
Pros: "Staff was awesome"
Pros: "Clean cabin, friendly staff. Definitely prefer OAK to SFO."
Cons: "Going to OAK, left late due to pilots being on another plane. I know that can’t be helped, but that’s just one thing. I’d rather have pretzels or nuts rather than cookies. Overall, I enjoy flying Alaska; I’d choose Alaska over other airlines. Just giving feedback."
Pros: "Easy, on time, arrived early!"
Pros: "Great flight crew"
Cons: "Nothing to dislike"
Pros: "Easy boarding. Friendly staff."
Cons: "Wish they had lids for kids drinks. Guy in front of our kid slammed his seat back and spilled a full cup of sprite on our autistic child but he took it pretty well. I know the airline can’t control passengers but a lid would’ve minimized the spill."
Cons: "They overcharged me for my beer by $9 and I didn't notice until I got home when I looked at my billing statement."
Cons: "the airline attendant poured wine all over my suit jacket. i am traveling on a quick business trip and only brought this one suit jacket, which has been doused w/wine and smells disgusting. this was after i saw him douse another passenger w/water. i wish it was water he spilled on me!"
Cons: "delay in takeoff and general confusion of staff about what was to happen."
Pros: "Ease and great service"
Cons: "No good available very No entertainment"
Pros: "I had a problem with my ticket, and before my flight the information desk helped me get it resolved very quickly with none of the hassles I have come to expect flying other airlines. Huge relief!"
Cons: "Our 10:15 a.m. flight was delayed until 11:45 a.m. - we had arrived at the airport too early and ended up waiting a long time in a crowded and noisy terminal that lacked sufficient seats for all the travelers at the gate (Gates 11, etc.)"
Pros: "Always nice people. Boarding was slow due to tech failure but gate agents were resourceful and pleasant about it"
Pros: "That the flight was right on time with no delays."
Cons: "The change of gate for departure."
Cons: "The flight was overbooked. We changed gates at the last minute and we weren't confirmed until after other passengers had boarded. Flight was delayed an hour because of this."
Pros: "It was great. I slept nearly the entire time. No one bothered me!"
Pros: "Wonderfully attentive staff with Alaskan that made my trip very enjoyable."
Pros: "Comfortable seats. Polite crew. Flight was on time."
Pros: "I liked the friendly customer service on the planes, comfortable and have heard great things about their points/rewards system for frequent flyers."
Cons: "Boarding process is not as well-defined and caused a pretty difficult crowding situation when leaving Seattle for Oakland. Giving more specific sections of seats to board at a time could help."
Pros: "Overall as expected. Decent flight, nothing that made me go "wow", but on time, clean, reasonable boarding."
Cons: "I found the reaction of one of the flight attendants to be unprofessional. When I asked if she could pour a bit of water into my water bottle, rather than say, "I'm sorry, I am not allowed" or "unfortunately, no" or really anything verbal, she made a "tsk, tsk" face and offered me a plastic cup. Besides being annoyingly wasteful as a policy (if indeed it is one - this has not been an issue on other airlines), her customer service skills left something to be desired. This strange interaction left me with a poor overall impression of the flight experience."
Cons: "Coming down and landing"
Pros: "I was pleased that the crew was helping to get everyone on board and settled quickly. The plane was on time which everyone appreciates."
Pros: "Boarding aircraft from back to forward. Speeds the boarding process."
Same problems as the last flight, why are disabled people taken off the airplane first? Makes no sense. Let fast people get off first.
Cons: "Avoid Phoenix if you need to change planes to destination. It is crowded and amenities are lacking. Also, don't fly out of Austin after 6 PM if you want food. Everything closed at 6:00."
Cons: "Could have been on time."
Pros: "It’s Halloween and all the crew had some sort of fun decorative flair on. I really liked that they celebrated and honored a passenger who was flying over a million miles today. Great loyalty program and acknowledgement of a long time customer. The flight attendants were funny and had a great sense of humor when making the usually mundane and lame safety announcements."
Cons: "Better snacks? Lol."
Cons: "No wifi Pilot wasn’t steady"
Pros: "The flight attendants were very courteous and entertaining!"
Pros: "Yes the 800 is so mush better"
Cons: "Have food"
Pros: "On time, not crowded."
Pros: "Holding the flight to get on and allowing my bags to make the connection."
Cons: "The TSA check at the gate was very unnerving. Not fun to run through the airport to make my connecting flight."
Pros: "service good, seats tight but adequate"
Pros: "Everything was timely"
Cons: "Crew needs training on working with deaf passengers"
Cons: "The WiFi worked very inconsistently if at all. Our flight was late and the bags took forever to get to us."
Pros: "I was traveling with my son and they allowed me to board, family boarding."
Cons: "There was absolutely no entertainment on board and was not able to plug into the Wi-Fi either."
Pros: "Southwest crews always do their best."
Cons: "Delayed, un-delayed, then delayed even more, it was a real scramble and we were jerked around."
Pros: "It was dark!"
Cons: "Crew boarding was atrocious! Something happened that a FA crew was short one so another had to be called it. And it took quite a while for the gate attendant to let us know! One of the not so good Southwest flights we’ve be on!"
Pros: "Crew was really nice."
Cons: "I wish the landing wasnt that rough. Felt like I was at six flags."
Cons: "Not having a delay."
Pros: "Efficient. On time. Friendly crew. Uneventful flight."
Pros: "The crew was funny. Does that count as entertainment?"
Pros: "Crew was very helpful. The seats were tight however. No room."
Pros: "boarding was orderly. flight crew was friendly and efficient. movie selections on the app included a good variety, including current titles. wifi/streaming was great (not choppy at all)"
Cons: "bathroom was super tight, and i’m fairly small in stature. if it’s tight for me, i wonder what it’s like for ‘regular’ sized people. also would be nice to have toilet seat covers"
Pros: "Friendly staff"
Cons: "More leg room, wider seats, and being on time, not one hour late for take off."
Pros: "The crew was nice and friendly. They came around multiple times offering us drinks."
Cons: "on time"
Cons: "My husband uses a prosthetic leg to walk. He can walk ,but standing in lines is very tiring for him. It has been the case that he can preboard, but not today. It was disappointing because I like most of the Southwest business points. It just wasn’t consistent today how to handle amputees."
Pros: "Crew were helpful and kind."
Cons: "I was crammed between 2 fat women and I'm skinny. The ride was uncomfortable because seating is to close together with no leg room. Lots of turbulence."
Pros: "Was able to reserve a decent fare and departure time 3 hours prior to take off and all went smoothly. Flight was as expected (really appreciate that SWA still offers peanuts & pretzels for short flights). Good articles in the SWA magazine and easy access to some tv through my iPad. For a one hour flight, great"
Cons: "Can’t think of anything"
Pros: "Both flight and cabin crew."
Cons: "Hard seats."
Pros: "Flight crew are friendly"
Cons: "It seems like such a poor business model to make passengers wait if we get to the airport early. If there are open seats, and there are passengers booked on the next flight, WHY, WHY WHY? Would you not gladly take us? We aren't gaming the system! We simply got to the airport early. What if the next flight got canceled? Or overfilled? Then you would have had to compensate me. But instead, you wanted to charge me MORE $ THAN the flight cost me in the first place! To get on a flight the next earliest flight. Doesn't make ANY SENSE. So you leave passengers stewing in the gate area as we see plenty of open space.... NO SENSE AT ALL."
Pros: "The staff on Southwest are consistently cheerful, polite, and seem like they are having fun. The flight was quick and easy and only half full, so can't complain!"
Pros: "It was a great trip. The flight attendant was beautiful and very kind."
Cons: "Cramped seating flight was just about sold out"
Pros: "Flight time was shorter than normal"
Cons: "Cramped seats"
Pros: "non stop. Friendly crew."
Pros: "Lots of good service!"
Pros: "The Southwest crew always seems to be having a good time. Today, they were exceptionally happily as they gave out solar eclipse themed snack packs. I had the chance to fly other airlines recently because Southwest does not fly to the location where I was going, which was a jolting reminder of how much less pleasant other airlines are. Clearly, your company is doing something right."
Cons: "Everything was great."
Pros: "The crew is always so friendly on SW flights! Boarding went smoothly, and the plane was clean. The flight attendant in my area was kind enough to bring me my drink with a lid and straw, since I was working on my laptop and was afraid I'd spill. Always happy when flying SW!"
Pros: "Crew was pleasant"
Cons: "Flight scheduled to leave at 7pm, then status changed to "delayed" with new departure time 7:20. We didn't push back from gate until 7:38."
Pros: "New plane. Comfy seats amd cool lighting"
Cons: "Flight was delayed around 2 hrs"
Cons: "I think all was very good"
Pros: "Super friendly staff, great service and delicious food. The competition has nothing compared to Delta. We’re switching"
Cons: "Great flight but old regional jet"
Cons: "The delay was totally unexpected and frustrating particularly when no bad weather around!"
Pros: "You're kidding!!!"
Cons: "Seating 3 across. the passenger on the isle seat got served and the other passenger and myself were ignored. NO SERVICE!"
Cons: "Very bad service, airline unrespectfull, discortesy"
Pros: "surprisingly spacious seats. plane felt brand new. on screen entertainment was great, and relieved to have charging inputs for my device in the seat."
Cons: "I came from a long trip from France, the seat I was assigned was not reclinable, close to the restroom. I was totally exhausted from the previous flight, not able to sleep at all and when I tried to stretch my legs by sitting sidewards on the aisle a crew member keep bothering me to keep my legs out"
Cons: "Two bags delayed between JFK and MSP."
Cons: "My 'window' seat had no window! Feeling was claustrophobic"
Pros: "First class flight attendant shantee was fantastic. Breakfast was strange menu...but tssted ok."
Cons: "Better menu choice."
Cons: "THE FLIGHT WAS 5 HOURS LATE"
Pros: "Great service from boarding to landing"
Pros: "Amazing crew and clean cabin."
Cons: "I checked two bags and paid for them. The flight was full. I dutifully got in line for zone two. Next thing you know, at least 25 people got to board early and have free bag check. Really? I should get $35 dollar refund."
Pros: "When I finally got off the plane"
Cons: "Everything. No instructions, no pens or pencils, ignorant staff. Got to Cancun and waited 2 hours with no directions to just go they immagration. The forms were in Spanish and the staff could not translate. I’ll never fly Delta again."
Cons: "This was my worst EVER airline experience. It was delayed 27 hours and the snow was not the only problem. When we finally got on board a plane we sat on the runway for over two hours - then they FORGOT to load the luggage!!!"
Pros: "Great experience. Left on time and landed early. Comfortable and great crew"
Cons: "Wish there were more snack options"
Pros: "The flight was very smooth and the landing also was very good. The selection of movie are plenty."
Cons: "Flight cancelled due to weather that was never bad but on the potential of bad weather. Had to scramble so my 18 year old son was not stranded overnight in a strange place and Delta does not help. Only rebooked a flight itinerary for the next day for a 4 hour flight with connections on a 1 hour direct flight. Spent an hour on line to figure out what to do. #neverdelta"
Pros: "Attentive, respectful and nice crew, swift take off and landing and awesome views"
Cons: "Nothing. Everything went well"
Pros: "Almost everything."
Pros: "Everything escept the seat that was too small. I also had problems with the entertainment when trying to see movies."
Cons: "Seats too small ant could not watch Movies beacause the screen was defective."
Pros: "I usually have had great experiences with Delta. The meal selection was limited. By the time they made it up to my seat they had run out of what we wanted. Also, the entertainment system at my seat and my husbands wasn’t working well. One of the bathrooms had a cabinets Tvst oliiiooooiiooooioiooiiiooiio"
Pros: "Smooth flight in time. Didn't realize would have to go thru another TSA security check point. Otherwise smooth flight, great communication from the captain."
Cons: "Cramped seats and the food wasn't that great. Plus final meal was served late which lead to quick eating and feeling rushed."
Pros: "I liked that we got to my return destination early"
Cons: "The were no outlets and the wifi was not working. That's a big deal for me because I needed to do work on the plane!"
Pros: "The flight was calm"
Cons: "What I didn’t like is the inconviece where we had to change flight hour and aircraft and move to another one and we were delay for one all hour plus the 3 hours that we were there before the hour of departure that is really really bad"
Cons: "In between Delta and Aeromexico changed my flight and made me travel more than 24 hours. In addition, I was traveling with a suitcase and nobody was able to pick it up for me. Layover time was 6 hours originally. Service from Aeromexico at JFK is the worst"
Cons: "Due to the earthquakes, the film festival I was going to was cancelled. Ten days prior to the flight I called AeroMexico to cancel and they said there would be a cancellation penalty, which was fine. When I tried to redeem my credit, they said there was also an additional "No-show fee" even though I called to cancel 10 days prior, which left a total of $70 credit after all their penalties. I called and emailed to complain but they did nothing but pass me to someone else who was equally unhelpful. I will never fly AeroMexico for any reason in the future."
Pros: "Space looked a bit cramped in business class but I was pleasantly surprised at the length of the flat bed and the additional foot well space once I'd reclined the seat."
Cons: "Need to fix the flickering lights in the JFK club lounge, the opposite of relaxing!"
Pros: "I got off the flight at out side,but i forgot to carried my small bag .and then the Crew returned me the bag very soon.they were very kind,thank you very much."
Pros: "Delta never used to be my first choice in airlines, but of my recent experience with them has been excellent. The people from the counter to the plane have been professional and courteous. This is why I will fly with them more frequently."
Cons: "Lack of legroom in economy"
Pros: "Overall the actual flight was good..landing was kind of hard but I'm alive so not stressing that"
Cons: "..but the multiple delays are ridiculous, I would not fly Delta if I had a feasible choice."
Pros: "Flight was delayed for over 6 hours. Not an ideal way to spend the day."
Pros: "The staff tried their best to help out with the situation. They passed out waters and apologized. I always love the Delta entertainment (so many great selections)!"
Cons: "Stuck in the plane without AC for an hour! We were stuck behind 14 other planes in line to take off and I understand delays happen but the AC wasn't working for some reason and it was extremely hot. The passengers were all super uncomfortable. I wish if they knew we were going to be delayed that they would let us just wait at the gate vs. suffer in the sauna plane."
Pros: "Service from the crew."
Cons: "Quality and comfort of seats. Quality of food. The TV screen was from the 80s."
Pros: "The boarding was efficient"
Cons: "Three hour departure delay. No explanation given. No apology."
Pros: "Everything was pretty good like usual, except when we landed we sat on the runway for 45 minutes waiting for a gate as ours was occupied by a plane that was having mechanical issues. Not great."
Cons: "Flight was delayed for very 4 hrs sat in plane for 2.5 of those. Flight was delayed dye to strike in Barcelona. But replacement plane had fueling problems delaying the flight another 2 hours"
Cons: "3.5 hour delay due to lack of co-pilot. No consessions for delay when asked at gate. Lack of leg room. Broken tv, I asked twice to be fix nothing was ever done."
Pros: "The flight was on schedule and landed early, and the pilot landed that plane very gently. It was quite impressive."
Cons: "I purchased a first class ticket in hopes that I would have a lot more comfort during the flight. It took me quite some time to get comfortable. The seat was ok, but I found the pillows to be very small and flat. I needed multiple pillows. The head rest was not adjustable, so I also found this to be uncomfortable. Usually when I fly AA, the headrest is adjustable. My final dislike was that the beverage selection was limited. I'm quite sure there was plenty of alcohol, but what about those customers who do not drink alcoholic beverages? I asked for hot chocolate, there was none. I asked for hot tea with honey, there wasn't any. So all in all my flight was okay, but that is solely because of the flight attendant and pilot. They did their jobs and they did an excellent job."
Cons: "Most everything was excellent, however my 2 year old daughter's in seat entertainment screen wasn't working. It was a full flight and there was no option to change seats. I brought it to the flight attendants attention however she wasn't able to reset it. A 7-hour flight from NY to Zurich travelling with small children without the movies was not as pleasant as it could have been."
Cons: "First day our flight got canceled 1 hour before leaving the airport. No good explanation given. Planes were landing and departing from Columbus just our flight got cancelled which made no sense. Over the phone no one was really helpful. Very bad experience with Delta"
Pros: "At least the plane didn't return to the gate and we departed 7 hours late."
Cons: "All the delays and gate changes with no explanations and only informed via text message. The weather wasn't even that bad. Missed the connecting flight to Bucharest and part of vacation time."
Pros: "Delta Comfort seats"
Cons: "Delta employee who drive shuttle to connection stopped to drop off a passenger and proceed to chat w other workers thereby getting me to my gate late and missing my connection and getting me to Florida almost 3 hours later than planned. Agents at desk in JFK were rude. There was another Delta employee also on the shuttle who was the only one who seemed to show concern. He alerted the driver, called the boarding gate and led me to it."
Pros: "Good entertainment with games for kids, movies etc."
Cons: "No meals (5+ of flying), need to buy earphones, no place for hand lauggudge"
Pros: "The crew from SYD to LAX was absolutely excellent! The food is always plenty and hot, and I really appreciate being given a whole bottle of water. Also, thank you for leaving snacks out for us especially those who sleep through the meal service. Very satisfied with the airline so far!"
Cons: "You need bigger tray tables!"
Pros: "We were on time"
Cons: "It was just fine"
Pros: "Arrived 30 min early"
Cons: "The flight was super delayed because Frontier was sharing a gate with another airline..."
Pros: "Crew was super nice"
Cons: "Delayed 3 hours, boarded and was told would be another 30minutes because of mechanical issues."
Pros: "What I liked? That the flight ended and I could get off the plane."
Cons: "They charged to pick seats. They charged to carry on a bag. They charged for any drinks. The seats had NO padding. The seats didn't recline. The gate at O'Hare was dark and dirty. The travelers in my flight would have scared the residents of Mos Eisley."
Pros: "Fast boarding and that's the only good quality. No refreshments or snacks offered without a price tag included. Seats don't recline. Uncomfortable hard seats without any head rests for Support. Small tray tables that won't hold a laptop or drink."
Cons: "It's been 45+ minutes after landing that we have been stuck on the runway unable to dock the plane due to some delays. How Terrible is it that the pilot gets on the radio to say he has no updates or much information to give! People are antsy, children crying and this delays all passengers with other accommodations. Seems like there's no communication or organization from Frontier at all!!'"
Cons: "Shared my row with 500lb people and though two rows ahead of me had two empty seats I couldn't move to be comfortable. This beast of a woman couldn't put her arm rest down and therefore her body was smashing mine the whole time. It was disgusting."
Pros: "The crew had a great attitude and was able to make us laugh despite the fact that we were leaving late."
Cons: "The plane was dirty- there was balled up gum wrappers, food wrappers, and bites of food on the airplane floor. To make maters worse the carpet was already stained in multiple spots. My tray table also was dirty with sticky soda that had spilled on a prior flight. I was quite disgusted by the condition of the plane."
Cons: "On flight from Tampa to Chicago nobody charged me for carry on,and on a way back they charged me 60 dollars,so,this is the last time to travel with Frontier"
Pros: "The cost of the flight was very cheap, which is nice when you are flying somewhere far like Chicago to California (usually one way can be over $200). The boarding process and crew were all very nice."
Cons: "You get what you pay for. The seats aren't the most comfortable and you don't have the best legroom. Also, pack light so you can fit everything under the seat and avoid extra costs. Good for some travelers, but not for everyone."
Pros: "They only had one plane, it was weather delayed at its previous airport, then it ariver with mechanical problems. Customer service promised me the flight would be leaving that day, it ended up being cancelled. We were at the airport for 9 hours before they cancelled which meant that rebook in a flight on a different airline cost twice as much and was difficult and could only be done for the next day. Customer service was useless. The gate crews are third party contractors and can't do anything because of frontier's policies. I reported them to Dept of transportation and they keep sending the response that they have too many complaints to respond to and they wI'll get to it eventually."
Cons: "Terrible service from Denver. Missed flight due to Frontier check in desks being overwhelmed. Was there two hours early, told to go to outside curbside check in. Terrible delays when returning to Denver on the plane. Was held on the aircraft for 40 minutes before they could get us off. Bad experience. Won't be flying frontier again."
Cons: "5-6 hour delay to board. delay leaving the terminal. All the gates were full when we landed, had to wait on the tarmac nearly an hour for a gate to open. Bags took forever. Frontier might be the most poorly managed company going right now."
Pros: "The price of the flight"
Cons: "The fact that frontier will not transfer checked bags to a different airline. If at all possible, I will never fly this airline again"
Cons: "Not sure why there even is a flight staff. Airline doesn't even offer snacks. Airline did one round of "beverages" on a 4+ hour flight. The in cabin crew hangs out in the front just chatting with each other (because they presumably have nothing else to do). $40 to put a bag overhead. Seats don't recline at all."
Cons: "By far the worst flying experience I've ever had in my 60 years of flying constant crew understating the severity of the problems and delays. Flight was over 8 hours delayed and we reboarded at least twice."
Cons: "Worst flight of my entire life."
Cons: "The added fees are ridiculous. First we are charged for our seats upon check in. Ugh. Then, we were able to bring our small roller luggage at no extra charge from Seattle to Chicago. However, in Chicago, we were told to pay $60 (PER BAG!!!) to bring them with us, which I think is exploitation because looking back, i wonder if they could have gone underneath in storage at no charge. Also, the inconsistency of fees was VERY frustrating. Plus, $60 for a bag is absurd, what a completely ridiculous number. The seats were incredibly uncomfortable. This is the most economy airline I've ever flown, and it was horrendous. I'm surprised these even passed code, the tops felt like metal bars and barely any padding. I felt unsafe in the case there were to be an emergency. I will never fly Frontier again, and I will always warn people about flying this carrier. Nothing good to say."
Cons: "The flight had a 7 hour delay before it was officially cancelled. Throughout the entire ordeal no one from the Frontier staff could give us a straight answer on when and if we would be taking off. Most horrible service and flying experience EVER!"
Pros: "Did have good leg room in exit row."
Cons: "Thought we got such a good deal on flight, but had to pay extra for carry-on and even to choose a seat. The seats did not recline, but maybe that was because we were in exit row. Boarded an hour late to clean up from last fight because of (per their announcement) vomit."
Pros: "Nothing!!!! Never will fly with Frontier again!"
Cons: "Poor communication poor customer service extreme long what on land both deporting and landing. Wth No apologies!"
Pros: "No delays, soft landing, flight attendants were very courteous, landed early each flight. I heard all these horror stories & I actually had a good experience."
Cons: "Seats were not that comfortable."
Cons: "The online check in was a bit complicated and not really clear if we could use e boarding pass."
Pros: "Crew were courteous"
Cons: "Seattle to Chicago: Had to wait "two hours' before flight to check our baggage in. Made getting to the air port "3 hours early" as recommended by their email alert to avoid long TSA lines - which weren't - made us waiting in the airport way too long Chicago to Seattle: Same "3 hours prior" alert (the lines again were not long) made getting to and waiting in the airport way too long. Plane was delayed getting to gate and/or they brought a "new" plane in - and had to wait to get it "cleaned up" since the agent at the desk was the only one on duty, she said. Plane left late, sat on taxiway and returned with a "sensor warning" that needed looked at. Left way late in the end."
Cons: "The seats are amazingly uncomfortable. Your ticket price is good , until you realize you pay extra for absolutely everything."
Pros: "The flight itself was decent if you don't mind non reclining seats and no beverage service."
Cons: "The 3 hour delay on top of the fuel spill outside the plane that added another hour of sitting inside the plane. Flashing lights and everything with no updates whatsoever. Horrible. Never again."
Pros: "wait times kept changing and got totally ridiculous. my uber cost me twice as much and i was delayed 4 hours. never flying with you ever again."
Cons: "Arriving at O'Hare to take this Frontier Flight.. there was a line a mile long for Frontier Airlines. They created a mess and did not try to assist those of us in line. The line was to check in bags. There were 3 different flights, and it was so unorganized. I realized after an hour that I didn't need to be in this line. I had paid for a carry on, thank goodness otherwise I would have missed this flight, like many did behind me. The flight attendants were rude! I needed to purchase a drink to take some medication, and they made me wait. It was ridiculous."
Pros: "Not much, the time it takes to get to the places is short which is nice."
Cons: "Delayed flight, only $15 dollars of food too late and not acceptable at restaurants, too long of a delayed flight."
Cons: "Website didn't work for hours when I wanted to check in. When I arrived the plane was delayed three hours before they said that the back rows 30-38 all had to rebook because they had an issue with the plane. That next flight required me two take 2 connecting flights (7 hours of flight time) and arrive 19 hours after my scheduled departure."
Pros: "Boarding was pretty easy and the crew was nice."
Cons: "The seats weren't comfortable at all and did not lean back unless you were in the first three rows. Not a lot of leg room made it hard to get some much-needed rest. Took forever to get off the plane when we landed."
Cons: "Hidden fees! I forget why I never fly Frontier... Then I do and remember all the hidden fees, uncomfortable flight, and terrible service."
Pros: "Your flight's delay was unchanged; I likes its consistency."
Cons: "I did not like paying $5 more for my checked bag. Although I did log in to see if I could check in more than 24 hours before the flight nothing suggested that I should pay for my bag though I could not do seat assignment at that time. I did not like that I paid $5 for set assignments inferior to what my friends got by taking their chances. Although I understand your motives, not showing what the free alternative is seems a bit smarmy. The one hour delay on the tarmac before we could get to a departure gate was not directly your fault, but it was annoying."
Cons: "Very unhappy that my price listed on kayak did not include the additional cost for a seat."
Cons: "It was the scariest flight I've ever been on. In all my flying - easily over 150 flights - I've never been a flight that was that shakey. The landing was top 3 hardest landings ever too. When we landed I said "that was the worst flight I've ever been on" and every person in ear-shot (about 12 people) all looked back in uniformity and agreed."
Pros: "We got there safe and sound."
Cons: "The gates were changed almost at the last minute and we didn't hear any announcements. A few passengers we're almost late for boarding. I found out because some lady came by and asked if this was the flight to some where else. That's how I found out the gates were changed. I told the rep to make sure that they make the announcement so everyone knows of the changes. I could of got on the wrong plane and missed my flight."
Cons: "I did not like the carry on fee, nor did I like the fact that beverages in flight cost additional money. This seems like a really cheap flight option but all of the other fees add up."
Cons: "Flight home was 30 minutes late and not one rep apologized or updated passengers. Horrible communication."
Cons: "The website was poor it was difficult to access in order to check in the seat were fixed and uncomfortable the advertise low fares appear to be more deceptive when you start adding in additional fees for baggage and seat assignments"
Pros: "The flight departed early and arrived 30 mins earlier! Nice!"
Cons: "Flight attendant stated the water was free but then when asked for more said you needed to buy it for $1.99/bottle! Ridiculous!"
Pros: "Comfortable flight."
Cons: "Very delayed and kept us waiting longer than they promised and we're very clear as to why."
Cons: "4 HOUR delay at gate. Felt sorry for gate attendant who came out ever 15-20 mins., telling us the work was done but paperwork was the reason for the holdup. This went on for the entire 4 hours."
Cons: "Having to pay for a carry on. Having to pay for water on the plane!! That's insane! The fact that it's 2016 and there's no entertainment or free wifi. Ridiculous. I fly frontier out of desperation but never as a choice."
Pros: "Initial cost of flight. Later disappointed that it was as expensive to check three bags."
Cons: "Seats were uncomfortable, mere plastic shells compared to other airlines and seats in our area did not recline. Very little legroom as rows seemed to be compressed. Being told we had to pay for checked or carry on luggage on-line so we checked three bags since we had to check one anyway. Then noting other passengers getting on the flight with bags they were putting in upper compartment without seeing how it had been verified that they had paid to bring on luggage to put in the overhead. I feel like a schmuck for paying for bags when it did not appear anyone was checking to see who paid and who didn't. Not even soft drinks were free."
Cons: "The staff was informative and had great energy, unfortunately though, I had a very hard time getting comfortable. I'm 5'5" and I had absolutely no leg room, I felt claustrophobic and uncomfortable the entire flight."
Pros: "everything going well from start to finish."
Cons: "I was a little concerned when the person in the window seat next to me left soon after take-off. I figured he was headed to the washroom, but never came back. These days, you never know if it might have been something that should have been mentioned."
Pros: "Even though there was a ton of cancellations and delays from the day before due to Chicago weather, we had no problems with leaving on time and even arrived at our destination early. Flight crew was pleasant. Too bad TSA security took forever. They must have been short of help. Only one person checking tickets & ID's and only 1 lane for the scanners. Wtf? Good thing we got to airport early or we'd miss our flight."
Pros: "NOT MUCH!"
Cons: "This was my first time using Frontier Airlines. The price and schedule met my needs. After paying $30/each way for checking my bag plus paying for a seat (would they allow me to stand?) not sure it was so good a price. The worst was when three flights came in at the same time and ALL the luggage was sent to the same area. I WAITED AN HOUR TO GET MY SUITCASE."
Pros: "This is in no way a bad relection on Frontier. Kayak sold me the tickets for a certain price and when I started to check in for my flight I had to pay additional for seats and carry on luggage. I ended up paying $102 more for two people on my one way reservation the night before the flight. Kayak should at least make their customers aware that this will happen as it is a lot of money!!!! The flight itself was on time, with a curteous and funny crew. No complains there."
Pros: "My flight was cancelled, no alternative flights were offered. Had to rent a car drive to LA only to miss my daughter’s flight down to Mexico from LA. Horrible experience, I will never use SPIRIT AIRLINES AGAIN!"
Cons: "REFUND! A hassle stress free trip! DO NOT USE SPIRIT AIRLINES"
Cons: "They charged me 55 dollars extra just to bring my carry on baggage onto the plane! Unbelievable"
Pros: "Early boarding, early arrival, quick and easy!"
Pros: "smooth boarding, flight on time"
Cons: "the email is confusing. It alerts about gate change, but it should have focused on the terminal and gate that are affected. The email shows also the other airport information and I was confused about the terminal due to the layout of the email."
Cons: "If sike they can't change my flight so i don't like spirit airline!"
Pros: "The crew"
Cons: "Boarding agents"
Cons: "you cancelled my return flight because i missed my incoming flight. never flying with you again, that's a stupid policy and i wasted a bunch of money for NOTHING!"
Pros: "this airline SCREWS you on baggage.. total scam. NEVER fly Spirit!!"
Pros: "It was cancelled. My flight from Laguardia to LAX was in a pretty miserable non-reclining seat. And the carry on baggage fee makes the ticket no longer a good deal. Never again."
Pros: "Cheap airline?"
Cons: "Cost of baggage not included in kayak price..."
Pros: "Boarding was fast."
Cons: "Seats sucked. No drink service"
Pros: "That I had a good seat"
Cons: "Paying for carry on and for food and drinks"
Pros: "The price The captain had a good sense of humor"
Cons: "Being squished in the middle seat next to two very large people, one of whom was particularly smelly"
Pros: "The price"
Cons: "Everything other than the price. The staff was bitter and rude. The plane broke down while on the taxi way. Seems like that could have been figured out while still at the gate. Four hour delay."
Pros: "My flight wasn't cancelled."
Cons: "Sitting on the tarmac in both LAX and OAK for hours."
Cons: "They delayed our floor 45 minutes and then made us wait an hour once we landed to find a gate."
Pros: "Spirits online website is totally transparent about their extra fees and ways to save on baggage. I wish that info would've been available on kayak but I did find it easily on the spirits website"
Cons: "I wanted to start off by apologizing for my behavior. I definitely became really frustrated with the situation and definitely took it out on the agent. He was totally just doing his job and I way overreacted Essentially, all I think could be used to improve with this flight was a little more information about boarding as well as emails to web check in. I forgot to do so for this flight and an invitation to online checkin as well as more information about the boarding process (i.e.: the gates in this airport are further from the terminals than typical airports) would be gratefullly allreciately."
Pros: "This was my first time flying with Spirit, but it was a thoroughly enjoyable experience. Tge flight attendants were so friendly and professional."
Cons: "The canceled my return flight and I really needed everything to go smooth. I might not go through kayak again unless they can account for situations like these from their airlines."
Pros: "The LAX terminal that Spirit flies out of is pretty good. There are nice dining options, but definitely not enough seats for the number of people flying out of the terminal."
Cons: "To start, I wasn't able to print a boarding pass onlinex for a short domestic flight, I usually don't prepare until the day of, so the fact that I even followed their directions to check in 24-1 hour before my flight seemed not too matter. After three successive attempts in different browsers, the website told me I would need to print my boarding pass at the terminal. Add this to the fact that my flight was during rush hour trafffic, and I needed to speed to get to the airport. This was both stressful and a nuisance. Spirit charged me $100 total for a single carry-on bag. Add that to the price of the ticket and it was just as much to fly to Oakland as a similar flight to San Francisco on another carrier. The staff was courteous, but could barely manage the crowd through all of the delays. An hour long flight was delay over an hour defeating the purpose of flying with Spirit. The seats are very tiny, and I am not even that tall (5' 11"). The seats also don't decline. Would never fly Spirit again. This is the first and last time I do so."
Cons: "Bag fee is too high"
Cons: "My plane got cancelled and moved to the next day which caught me to trouble since it was out of my plan and i got no offering of hotel or transportation from the airline."
Pros: "The food choices"
Cons: "Delayed for maintenance scheduled for 115 departure take off time was 5:15 worst experience in my life. Staff is rude did not notify us of changes or reasons for changes."
Cons: "The charges for seating and carry-on luggage were outrageous"
Pros: "I got upgraded! The best flight ever!"
Cons: "One of the crew who was announcing- most of the worda words were not clear"
Cons: "There are no words to describe how bad Spirit is"
Pros: "The staff and crew seem to be pretty friendly and pleasant to interact with..."
Cons: "My outbound flight was delayed 2 hours! However my return flight was delayed 1 hour and then it was cancelled!!! It was the last flight of the night and the best they could do was to fly me to Vegas to catch another plane to refer me back to Oakland, otherwise I would have to stay in LA overnight at my own expense! I wanted to get home so I let them change my flight with a stop in Vegas , however five minutes after they booked my flight to Vegas I got a text that my leg from LA to Vegas was delayed an hour. My instincts told me that I was not going to make it to Vegas in time to catch the leg that would take me home, so I kept the rental car and drove myself home (eight hours!) On follow-up, I learned that the LA to Vegas leg was delayed till after 10:30 at night and that the Vegas to Oakland leg actually arrived in Oakland before the plane left Los Angeles!!!! Terrible!"
Pros: "I didnt like anything about it"
Cons: "Nothing about this flight was enjoyable the employees were rude to the customers not only were they rude to the customers they were rude to each other and there was two hour flight delay not only that but once we got onto the airplane there was another hour delay because the plane was overheating overall I did not feel safe and secure on this flight"
Cons: "-They canceled the 7:00am flight with only a few hours notice -Customer Service is nearly impossible to find and contact -Their social media hides Customer Comments because they're universally angry and critical -Why has this Airline not been shut down?"
Cons: "The tickets were not specific about cabin luggage size. I had to spend an additional 100$ to place my luggage under the plan. I felt like I was in a luggage transport plane with seats. Definitely Kmart class transportation."
Cons: "Not worth it. The entire experience was terrible."
Pros: "Crew was great, plane was clean and they were on time."
Cons: "They charge $55 each way for a carry on bag (over the size of a back pack) and they charge for a seat assignment and water, sodas, etc. I thought I was saving $150 to fly on this airlines. Turns out I didn't actually save anything. Ridiculous."
Pros: "Basic stripped down service. Everything a la carte. No frills..."
Cons: "$50 bag check each way. "free" random seats mean middle unless you want to pay for designated seat."
Cons: "Flight delayed 5 hours. No notification"
Pros: "Flight was on time. Ticket agents were helpful."
Cons: "Ticket kiosk didn't work well. Seat pocket was filled with garbage from previous flight. Cannot tolerate flight crew hawking credit cards. It's intrusive. I think their time would be better spent in safety and comfort needs of passengers."
Cons: "Seats are Horrible You don't even give out water and peanuts Staff is OK Pricing is the weirdest thing I have ever dealt with before. You are not cheaper you are just GOOD HUSTLERS!! Your Trays aren't big enough to hod a DAMN THING!!! I am waiting for Ashton Crutcher to pop out ANY MINUTE NOW and say Here are your Peanuts!!!"
Cons: "They hit you with hidden fees every step of the way and you leave feeling scammed"
Pros: "Easy pre-board for persons with disabilities, comfortable modern Airbus 319, low base fare."
Cons: "Ridiculous carry-on bag arrangement, I won't fly them again until this is changed."
Pros: "Price was cheap."
Cons: "Didn't realize they charge for carry-on bags. No in-flight entertainment."
Pros: "Friendly crew"
Cons: "So many hidden & unavoidable fees, uncomfortable seats that don't recline at all, tiny tray tables, not even water was free. Plane wasn't particularly clean, either."
Cons: "That the seat assigned to me was in a row that didn't have reclining seats. I have a neck injury and it was quite uncomfortable."
Cons: "It didn't happen. I ended up booking another flight with another airliIne on my $$ to get to my destination."
Pros: "Ticket agents were nice"
Cons: "I booked my flight for the 4th of July weekend and was excited to try out a new airline. When I arrived for my flight it was delayed several times and then cancelled. They rebooked me at the next available flight early the next day but when I arrived that flight was also cancelled with NO notice. It was a very unfortunate experience and I likely won't be flying Spirit again."
Cons: "Flight was cancelled last minute with no notification through spirit, only through Kayak"
Pros: "Customer service in Manila speaks with heavy accent talks so loud. Do not undestand what they are saying. Then they became rude, asked for supervisor, they refused. Oversea customer service may be cheaper labor for the co, your customers have hard time understanding them. How can we use spirit? My mother handicapped senior ended up missing the flight because customers service put on a hold for 75 minutes. I called them to speak to a manager refused first time then put me on hold for an hour. I will put this terrible process experience on google, so people should, must know especially if this is concerning children or elderly seniors. The higher management should acknowledge and be accountable for people suffer great deal."
Cons: "Rude employees, incompetent staff. Outrageous hidden fees. First time I flew spirit they cancelled my connecting flight, escorted me out of the terminal, stood in line for 3 hours to be rescheduled to a flight the following day. They put me in a hotel an hour away with a shuttle that ran every 2 hours so I was able to sleep for 3 hours. Second experience... 5 hour delay from 730p to 12:30p departure. Fool me once shame on you. Fool me twice shame on me. Never booking spirit again. Absolute garbage airline."
Pros: "The crews & attendants."
Cons: "See above. ** Star's"
Pros: "Flight was on time, actually early. Boarding process was quick."
Cons: "Had no prior knowledge of the $55 baggage fee. When I went to check in after paying the guy told me I could of done it online for cheaper, that would of been nice to know prior. Seats were the most uncomfortable seats of my life!!! No thanks to Spirit!"
Cons: "You think you are getting a good deal but they nickel and dime you for everything. They charge $40.00 for carry on and that's if you paid online otherwise at airport it's twice as much. The plane broke down at take off...took them forever to have a mechanic look at it once we got back to gate. Had to de plane and wait 30 min for them to cancel flight. All 200 passengers were sent down to ticket counter where most of us waited for 5 hours or better bc they were understaffed and EVERY person who walked away was very upset. Wouldn't refund all of fares people paid and many of us couldn't get onto other flights. I have never experienced any thing like it in all my years of travel. Was at airport for 7 hours. Unacceptable! Dispicable. Was my first and last experience w Spirit."
Cons: "Flight was delayed twice without notification. Then almost two hours later cancelled. Organisation was horrible they couldnt answer any of our questions, and when it came down to refund all they could do was give us are money back for the flight no consideration for how we got there or place to stay until the next flight. I ended up driving home with three other people who was also on the same fight."