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Pros: Friendly helpful crew!
Cons: Honestly nothing. They gate checked my bag for free because it was an extra full flight, and that process made the flight really easy and comfortable. Thanks!
Pros: Friendly helpful crew!
Cons: Honestly nothing. They gate checked my bag for free because it was an extra full flight, and that process made the flight really easy and comfortable. Thanks!
Cons: I’m disabled and was assisted from the pavement to the plane seat. Excellent all the way around.
Pros: Value of purchase was great
Cons: Food options
Pros: Great flight, great take off, great landing, great staff
Cons: Nothing. Very good
Pros: In flight entertainment
Pros: Great crew, easy boarding
Cons: More luggage space in the overhead bin
Cons: Could have been on time
Pros: Crew was amazing
Pros: Everything went smoothly. Flight didn’t include food or entertainment.
Pros: decent leg room and the headrest could bend to allow you to sleep upright.
Pros: From the friendly welcome greeting at the terminal to the smoothest landing, comfortable seats with lots of legroom and long seatbelts, everything was great.
Cons: My seatmate was a snob but you couldn't control that!
Pros: Kind crew
Cons: It was great and early!
Pros: New and clean aircraft.
Cons: Very few movies available. Huge delay to get off ground.
Pros: New plane well configured for short flights. Super. . Super crew — efficient/professional. Will utilize the flight btn. Santa Rosa & LAX on a regular basis.
Pros: Great staff, quiet journey
Cons: Older plane, limited leg room
Cons: Boarding process is too slow due to passengers stowing carry on bags. Need a improved boarding process
Pros: A good flight, as always with Alaska. Experienced crew makes the flight seamless, and it is much appreciated.
Cons: Meal provided in FC, the bean stuffed ravioli, less than stellar.
Pros: Everyone was nice and helpful, it was a nice trip!
Cons: Headphones/tablet needed to be louder, paid $8 for a tablet I couldn’t hardly hear
Pros: The cabin crew on Alaska Air was great. Efficient, helpful, and even on holiday flights! The food selection was average.
Cons: Boarding would be so much easier if the ticketing agents,.gate agents or a person standing at the plane door would enforce the size of carry on bag rules, and take the bag from the passenger, before they board the plane. that would decrease the waiting time on the plane, significantly. Leave the flight attendants out of it, and make some one else, on the ground, "The bad guy". With all of the time standing around waiting to board, there would be plenty of time.
Pros: Warm greeting at KCI airport from the attendants of Alaska Airlines. Short flight from Seattle to Portland.
Cons: Changed flight status from a direct flight to a 2 hour layover in Seattle, especially with a small child. No soda for drinks, just alcoholic beverages and juice. Flight a little noisy.
Pros: We've never boarded a flight that quickly. Amazing! Comfortable plane, nice flight attendants. We even arrived 15 minutes early!
Cons: Plane issues kept us on the tarmac for 2.5 hours before we took off
Pros: It was so easy to find my way around because everyone was so nice and helpful even though I was late I got there on time thanks to the staff. The flight was fast, smooth, very enjoyable. Thanks Alaska air:)
Cons: I didn't like the fact that I picked a isle seat instead of a widow seat so I know better now because I will fly again
Cons: When we got to the gate 3 hours early, we ordered a wheel chair for my wine to board the plane as soon as the first gate personnel arrived. At boarding time the clueless person who brought the wheel chair for us gave it to a 20 something man with a foot in a cast and crutches while my 71 year old wife had to wait until another wheelchair could be brought. The irony is that two wheelchairs were there until just. Edited boarding time and both were taken away.
Cons: The check in attendant wouldn't allow us to check our wine so we had to rent a car and drive down to Los Angeles
Pros: Always great Alaska service at check in and throughout.
Cons: Horrendous delays boarding and then once boarded it took forever to actually taxi and get off the ground. Home in Santa Rosa hours later than normal.
Pros: This is my first trip on Alaska Airlines and it is now my number 1 airlines. They were welcoming and everyone was smiling. Wow what a difference.
Pros: Free movies, free messaging. Crew was delightful, and the plane itself seemed brand new. Smoothest take off and land I've ever had.
Cons: Outlets only for first class. No hard alcohol, still had beer and wine, though.
Pros: Comfortable seats, lovely flight attendant, nice snack which thankfully were not dried pretzels
Cons: No hot water for tea
Pros: Easy Flight and Friendly Staff
Pros: The flight price was very reasonable. There was a ton of leg room between your knees and the seats. The seats seemed thin when we got on the plane and I was worried at first but they were actually reasonably comfortable! The crew was very friendly and helpful! And free wifi for messaging services was awesome as I was able to iMessage my family during the flight! Didn't try any of the good while on board.
Pros: Complimentary wine was an unusual treat.
Cons: An hour delay while a replacement first officer was brought in. Considering the circumstances, Alaska Airlines probably did well to keep the delay minimized.
Pros: Attendants were wonderful. Good personality, sense of humor.
Cons: Seats pretty cramped , two seats side by sided. Not much room
Pros: The entire crew seemed very pleasant and helpful. I know their jobs are extremely stressful, but they all maintain a very professional demeanor. May God bless them and keep them safe on all their journeys.
Cons: I only put an okay for boarding due to an extra 20 minute late, but that really wasn't bad.
Pros: on time; (small) free snacks; enough room; modest free Internet capabilities (movies) -- download gogoinflight app before takeoff.
Cons: Flight delayed 2 hrs, was then arriving in the middle of the night. Very cold air on during flight and bright cabin lights on most of flight.
Pros: Pretty spacious
Cons: Guy next to me all up in my space
Pros: The flight attendants were so friendly and fun! They made us feel like family... great way to start a girls weekend away! Free wine also a plus :)
Pros: I was impressed by the flight crew's professional manner of interacting with passengers. They were great!
Cons: Waiting for take-off, in a long line of planes at Seatac, exhaust from planes was very strong in our passenger cabin.
Pros: Short flight so no Entertainment
Pros: On-time departure and arrival, friendly flight attendants, and great amenities on board (charging stations at seats, free in-flight entertainment on your device, & affordable wifi).
Cons: horrible customer service, flight attendants not very attentive, crying babies from departure to landing, had a canceled flight and gave me no choices as to how to get home, supposed to get home at 5pm got home at around 12am. Never had a bad experience with alaska air before but i was thoroughly dissapointed this time.
Cons: Nothing it was great. I rather enjoyed my trips and the airline had the facebook messager on there wifi for free. Made it 2000% better.
Pros: When everything was said and done, and most other people on the flight were given free passage to SFO by Airporter bus and then put onto a flight into LAX and then arrange transportation to Orange County (which I had every reason to think was a nightmare for those trying to get to Orange County from LAX due to unclaimed packages (security uproar) and major traffic around LAX and would not work for my disabled family to drive 1.5 hours to pick me up) I paid for a bus to SFO myself and booked a flight from there to Santa Ana (John Wayne) on Southwest. I eventually arrived there around 730 PM. Alaska refunded my flight southbound and still offered me $400 credit which was nice of them. That being said, the propeller planes are really noisy so don't expect a comfortable experience. But its worth it for the convenience to travel from Santa Rosa, CA (Sonoma County Airport) to Santa Ana (John Wayne Airport) provided they don't cancel your flight. Alaska will be adding more flights on this same route by summer and they deserve some credit for that, but at the end of the day, it was my own resourcefulness that saved the day, and got me to my family December 22nd. I would have had to wait until December 24th through Alaska Airlines for the same flight, and that is when my family celebrates Christmas, so that was NOT a very appealing option.
Pros: i really liked everything about the flight. great meals, comfortable seats, friendly service from MCI to PDX.
Cons: sadly my luggage/cargo which had fragile placards posted on it still got damaged. it was oversized (113 linear inches) and i tried to protect it as best as i could with cardboard and plastic wrap but somewhere between TSA manually inspecting it in kansas city and inflight, it got broken, so hopefully i find a way to fix it.
Pros: Great service, free beer/wine, quick boarding and exit and just a slight delay getting going!
Pros: Decent leg room, very nice staff, the plane was in nice condition and we left on time. Also, I had no problems with my luggage. I didn't utilize your entertainment nor did I get food. Wish there had been an N/A option in the survey
Cons: There wasn't anything that I didn't like
Pros: I appreciate the complimentary beverages. This plane and crew were much more pleasant than the trip from Santa Rosa to San Diego. So glad the return trip was better.
Pros: I like flying Alaska because their employees are always helpful and professional. Checking in for my flight is effortless with the Alaska app on my phone. I really like that all I have to do is print my bag tag and drop my luggage at the desk. I don't ever have to wait in long lines except for security at PDX. I fly often and will continue to fly Alaska!
Pros: The crew members are friendly and efficient in getting people on and taking off. Even with flights being full in all segments, it was smooth and fast to get people on and sit down.
Cons: No alcohol was available
Pros: Delicious pretzels and sparkling water.
Cons: Horrible at customer service and those travelers with no status.
Pros: The crew was polite and friendly.
Cons: Not canceling the flight with no reason given.
Pros: Good service and great customer service
Cons: App functionality
Pros: The ground crew is helpful in fixing our seats. Boarding procedures are smooth and overall journey is comfortable
Cons: the airline can provide more options for us to selecting seat at self help counter. Provide options for food. There are 2 vegan meals out of 3
Cons: Better snacks
Cons: Two hour delay including 20 minutes to get flight data because on board computer not functioning. Usual knee in chest seats on commuter jet.
Cons: The wifi didn't work. No seatback everyone's screens, only a screen over there middle row of seats. Maybe update your 20 year old livery.
Pros: Help with check-in
Cons: More friendly staff on airplane
Pros: On time, kind crew
Cons: Bigger seats
Cons: Thank reserved seats at time of purchase for a British airways plane and paid for extra legroom. When I checked in, I was routed to American Airlines and the seats were the same in the entire aircraft except for first class. Why did I pay and shouldn’t I get a refund?
Pros: Trip was wonderful.
Cons: My son and I had seats in different places and they asked him to move forward several rows because of weight and the seat beside him was empty so I asked if I could sit next to him and they said no without giving any explanation. That kind of upset me. Just a short explanation would be fine.
Pros: The flight attendants were able to find a place for my carry-on luggage when the overhead bins were filling up. I got a seat with extra leg room by chance (without having to pay the extra fees).
Cons: There are no snacks served on the flight. The Philadelphia Airport was overcrowded. There was hardly any room to navigate and there was a long line at nearly every women's bathroom.
Pros: I liked boarding first and the additional leg room that I purchased
Cons: My TSA Pre was not on my boarding pass even though I have had a KTN since this past May!!
Cons: I would have liked more Rosé.
Pros: The whole experience was stress free and comfortable.
Cons: We booked our airline tickets at the same time and our seats were separate. This was the first time flying for my wife so she was very upset when we found out our seats were not together. We had to pay an extra $60 to have the seats moved to an exit seat.
Pros: On time. No delays. Smooth landing
Pros: Love seat space in aisle 8f. I remember that is a perfect seat for persons 6'3" or better. I got a chance to nap for about 1 hour, not normal for me. Very comfortable.
Cons: Everyone was really good
Pros: Taking the exit door makes a difference in having enough leg room. Everyone was nice an helpful.
Pros: On time, non stop
Cons: New higher prices for less service.
Pros: No complaints. A smooth flight. Met my expectations. Would fly American again.
Pros: Finish currently use were the most courteous and caring I ever was serviced by.
Cons: Not much to recall
Pros: The flight was equal to AA service I have had on a regular basis.
Pros: The speed of service
Cons: We had several rude flight attendants
Cons: Delays when other airlines with same destination did not have them. The constant asking if is move seats. No means no.
Pros: The American Airways gate agent was very helpful fixing the problem that British Airways created. She went out of her way to get me booked on AA flights to catch my BA flight from London to Riyadh.
Cons: My original flight was cancelled and the first available flight was 3 days later. BA booked me on the flight but failed to change my ticket from the original flight causing me to miss the flight from Kansas City. At the airport BA agent told me on the phone that I would have to wait 3 more days after I had already waited 3 days because BA canceled my original flight. Because of the flight cancelation I missed two days of work and because of the failure to ticket my following flight I almost missed a full week of work. The BA booking person seemed content that there was no way I could make it to Saudi prior to the end of the week. Fortunately, the AA agent was able to find a way for me to continue my trip on a later flight.
Pros: Seats were mildly more comfortable than DELTA seats.
Cons: Passengers with small children weren't offered to board early like with every other airline I've traveled with... Delta, spirit, united, etc. So I ended up being humiliated because we held up the line trying to get situated with the baby.
Pros: Courteous crew
Cons: The plane was tiny and old
Pros: Everything was on time and great.
Cons: Ever thing was fine.
Cons: I sat at tha airport for over 9 hours before my flight left. Very poor communication and customer service.
Cons: Flight was late. AA charged me for an exit row seat, but assigned me a non-emergency exit row window seat. Wi-if did not work.
Pros: Haven't left yet don't leave until today the flight was behind due to maintenance
Pros: On time. Friendly.
Pros: The estimated time for both my flight was over an hr, but we arrived in on my first flight at 45mins and my second flight 30mins.
Pros: On time
Cons: Dirty plane. DIFFICULTY hearing which baggage kiosk to use. Should have a board with postings
Cons: - The entertainment system was not working - needed few restarts - on many seats - Food - horrible - Air hostess dropped water on me - not a problem by itself as accidents do happen. However her comment was more annoying - no sorries - not apologies - just said - "oh it's just water - it is refreshing" - Seats pushback was almost broken - it would break your thumb to push the button and then almost stand to push the seat back. - This was transatlantic flight and you charge for liquor? It is not free - you have to purchase - They ran out of red wine (which was free) by the end of the first meal. Do you keep just one bottle for this big 777 fight. - Overall experience was horrible.
Pros: Our flight had a veteran who had received the Medal of Honor and the pilot and attendants took a moment to recognize him and it was sooo special and meaningful for American Airlines to take the time to thank this awesome individual!!! Thank you!!
Pros: Friendly service
Pros: No issues. The whole trip went well.
Cons: The little lady sitting next to me took my seat but it just let her have the window seat because she could not speak english
Pros: It was on time, crew was very polite and attentive.
Cons: Nothing to report.
Pros: I like how they kept us updated on when the flight would leave
Cons: I didn't like that it took so long for us to actually get on the plane. My flight was supposed to leave around 4pm but it didn't actually leave till around 9pm so I had to sleep overnight when we landed in Dallas
Pros: Flight was ok
Cons: They lost my luggage and I haven't gotten it yet
Pros: Everything was smooth, even the getting through TSA process. I had minimal wait time.
Pros: The plane we new and amazing, loved all the extra features.
Cons: There was nothing that I did not like.
Cons: This was my 5th American flight in 3 days, four of which were significantly delayed. I was supposed to meet relatives for dinner; instead I got there at bed time
Cons: That my earlier flight was cancelled.
Pros: Excellent piloting (good driving) and communication during a torrential downpour. That's important. The two hours on the tarmac were unavoidable, so appreciated occasional comments about the storm and circumstances. Interesting parking. I didn't know a plane could pivot like that. Also, flying through cumulonimbus clouds was thrilling. Thank you.
Pros: The flight attendants were amazing
Cons: Charging ports for devices
Cons: The seats were the most terrible seats I have ever experienced in all my years of flying. I'm a small person and even I couldn't get comfortable. The seats were curved in the wrong way and didn't recline enough for a 3 hour flight. The crew made the boarding and deplaning process worse by not paying attention to what was going on in the plane.
Pros: The flight was on time; other than that, nothing was good.
Cons: Everything! For starters, the seats. It seemed as if we were inside a cage where you can barely move your hand. Extremely disgusting flight!
Cons: Missed my connecting flight. Ended up being ticketed with a different itenerary with 11 hrs layover in Dulles washington. Had to spend my own money to hotel and taxi. And just few hrs when I finally arrived to my final destination, i had to work since I didnt have anymore sick time or vacation time. Very exhausted. Its was a night shift 12 hrs duty.
Pros: Crew was friendly, professional, and communicative.
Cons: Pilot was late
Cons: Tv did not work, internet to bad
Pros: After all the waiting we got to watch content for free (which is accountable for only 6 dollars)
Cons: After waiting for more than 1hr they started to give some information about the issues, they moved us to another plane that already was planned to be at SF at 10:40 (original flight was for 9pm), it got late again and we got to SFO by 12:20 am. More than 4 hours late. Even after that it took me a while to get a shuttle I even got to insist and explain again to get a Shuttle back home.
Pros: On time , smooth ride
Cons: Staff kinda rude
Pros: Drastically better
Pros: I had absolutely no complaints about this trip
Cons: Missed flight
Cons: Food. Need more leg room.
Cons: Lufthansa as an agent is a mistake! I had to deal with them prior to flying to the US. I have never ever had to deal with such bad service in my entire life. United was great though and I highly recommend them.
Cons: Impossible to get comfortable on a 10+ hour flight when even in comfort plus ($190 extra) there is no room to put a backpack under the seat in front of you. It’s almost torture to be stuck in your seat for so long.
Pros: Good flight. Boarding was quick and efficient. The flight crew was great! They seemed really efficient with getting drinks distributed.
Cons: The seat legroom was quite tight. I'm tall but usually fit fine in airline seats. Here, however, my knees were always slightly squished up against the seat in front of me so it was a little uncomfortable there.
Pros: Loved the direct flight from Newark to Costa Ruca which arrives in less than 5 hours, crew was very helpful to other passengers with connecting flight info.
Cons: Typical cramped seating, need to pay to watch movies/direct TV and food, minuscule snack pack.
Cons: The crew lost my carry on. I later found it on the check bag carousel.
Cons: We waited an hour and a half for de-icing in Bozeman and I nearly missed a connecting flight in Denver
Pros: The entertainment really helped pass the time
Cons: Not having milk to drink
Pros: Comfortable as fell asleep before tak3 off and woke up when landing announced.
Pros: Flight was on time and I received my checked baggage.
Cons: Seat was uncomfortable due to insufficient foot space. All (about 6) overhead bins in the rear of the aircraft were full because crew stored “essential equipment” in them. Crew was not professional. After takeoff they never came around to see if anyone needed anything and not even a glass of water was offered for the entire flight. They didn’t even ensure that everyone wore seatbelts on landing - woman next to me was stretched out hugging her companion while landing wilth unbuckled seatbelt. Entertainment screen did not wirk properly.
Pros: Service was friendly. Food ok. Entertainment acceptable for long flight.
Cons: There is More Variety of entertainment on Delta and American Airlines but otherwise comparable.
Pros: Your new plane was really nice. Finally enough leg room! Flight was on time, landed great, and service on the plan was great too.
Pros: Had a granola bar at the customer service booth.
Cons: There was an unexplained delay of over 3 hours, customer service booth at the airport was slow and didn't help at all. People had different information about the flight time. Take off took a long time. I was seated at the back row, aisle seat when there were plenty of other seats available; had to hold the lavatory door so it wouldn't open because it was broken and it stinked a lot. Horrible experience.
Pros: The bar is pretty low with United. Even being a 1K member, I am usually just hoping the flight arrives on time. This time it didn't. The crew was polite, which isn't always the case.
Cons: The flight was delayed. Not necessarily UA's fault but they don't make it easy on their customers. Their mileage program has so many elite members, especially in SF that even 1K doesn't give you a strong shot at getting upgraded.
Pros: Mediocre. The attendant was lovely.
Cons: I hate being charged for one bag. It should be included. I'm glad I wasn't bumped off and dragged off the plane bloodied, it was a concern. Especially because I'm an Asian person.
Cons: Flight delayed 2 hours
Pros: On time; good legroom
Cons: Paid an up charge for a seat that didn't recline; guy next to me was farting all flight long
Cons: Near 5 hour delay at departure airport with very poor communication.
Cons: Delayed several times. Very inconvenient .
Pros: Leg room and a snack was provided. Also, the entertainment options were top notch!
Cons: Snack offering was caramely sugar cookie
Pros: Polite flight attendants
Cons: Less organized boarding of carryon items. Other legs of my travel had gate checked cartons in advance for the last boarding groups instead of just having us try to load it all first when their clearly was not enough rokkmin the overhead bins for everyone.
Pros: Flight from sfo to london didnot have personal tvs & the main tv didnot work well. London to SFO there were personal tvs but mine didnot work at all. Th flight attendants could not fix it i guess. It kept freezing every movie i started. 10 hrs of flight was very boring.
Cons: Flight was cancelled and accommodations for this inconvience were horrible.
Cons: Lack of updates
Pros: I like how polite the staff were.
Cons: There was literally one person who controlled the flight, from check in to guiding the taxiing plane. It was so bizarre
Pros: It was very straight forward and pleasant flight
Pros: They got me there
Cons: late which made me run to my next flight which was quite a hike
Cons: Delayed, uncomfortable seats, bad landing
Cons: delayed for typhoon then delayed another day because air traffic control delayed my connector
Pros: Flight was on time even with a take off delay
Cons: On late flight would be nice with pillow/blanket Somewhere along the way our approved TSA locks were taken and zipper on one suitcase broken because of it. Not happy about that.
Cons: When I passed a crew member and asked him where to put my bag because there was no more space in the overhead compartments, he replied with a snarky and cocky attitude that was not appreciated in the least.
Cons: My flight from Santa Barbara to SFO was delayed, causing me to miss my connection. After sitting in the Santa Barbara airport until 11pm, I was rebooked and sent home.
Cons: Customer service is horrible. Flight was cancelled then delayed by 5 hours.
Pros: Very nice plane and service.
Cons: Not much of anything.
Pros: We were on time and that was great!
Airlines flying from Kansas to Santa Rosa have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Kansas to Santa Rosa
Masks required on board, masks provided on flights from Kansas to Santa Rosa
Social distancing seating
Middle seats unavailable to book on flights from Kansas to Santa Rosa
Testing for antibodies, testing for symptoms for flights from Kansas to Santa Rosa
Waiving of change fees. Search flexible flights from Kansas to Santa Rosa