As a deaf person I appreciate the assistance provided by the boarding staff and the flight attendants.
Alaska did a great job of accommodating my needs and treating me fairly. I appreciate their willingness to smile and be caring.
They did not do a snack and beverage service for the main cabin, but served the first class cabin which we could all see. Trying to understand why we didn't receive service. Disappointing. Also one of the crew members was not friendly.
I have been trying to cancel my flight from 2 hours before and still have not been able to
We showed up to our gate less than 15 minutes after boarding started and they wouldn’t let us in. It was still 15 minutes even before take off so we’re weren’t even late to the flight.
The flight itself was great. But we had to wait over an hour to deplane so I missed my train. Not the crews fault. They were wonderful!
Wish there were more complimentary drinks available - only had water and apple juice. Also - no snacks were provided during the flight, but we were offered some items as we exited the plane.
On this flight there wer only 25 people on board. So no one in 5 rows ahead of me and noone in 7 rows behind me. So very chill.
Departing flight for our weekend trip was cancelled due to weather which meant our return flight was useless. The whole thing was difficult to get support through but Alaska did recover and was able to reimburse us for the flights yesterday. For some reason, Kayak was not kept in the loop, adding to the confusion.
You sent me an email saying boarding was at 9:29 and AA sent one that was 8:29 on Sunday morning. I had to call AA to get that it was indeed 8:29.
It’s too cold like fridge and they don’t offer a blanket with expensive price
A List preferred boarding was nice Asked for a mask and cheerfully received Denver bag check-in is tricky. Not near other checking desk. Have to navigate to east security and up to level six for bag checkin. TSA busy and 20 minutes process thru pre lines Denver train to gates quick but one more thing to plan time for and long concourse walk to gate
Not exactly Southwest’s problem, but the new Burbank airport is not great. No restaurants open and tons of work still to be completed. Can’t believe they opened the airport in that condition.
Southwest has lost most of what made it special. The flight attendants all used to seem fun and like they were having fun. Now they seem just miserable. They do NOT seem happy to give you your pretzels and drinks. They stick it in your hand or on your tray like it's an annoyance. They bark safety instructions at you. It's not just this flight but the last few SW flights I've had to SNA and SAN as well and it's not just me. I've informally surveyed my colleagues (business and leisure travelers) and these feelings are consistent. The tickets are similarly priced to other carriers and the seat assignments make boarding slower. The free luggage and free ability to change flights is still a differentiator. You lose that and there's virtually nothing special left.
Overall good experience...exception: very cold temp in teh cabin.
I liked how it boarded fast. I do not like how the seats are just too narrow, and I’m not a big person.
Despite paying for an ‘upgraded’ seat in row 1, I had to put my luggage in the middle of the plane. Snacks were bleh and seat was small and uncomfortable and I am not large. Attendants were fine but not super helpful. Plane just seemed outdated.
Delayed for no reason at all originally. Then they said it was due to weather conditions. Communication between kayak and Southwest was terrible because both displayed different delays and departure times for HOURS throughout the day. The plane then had technical issues which delayed us from taking off even longer. Didn’t actually take off until 11:45pm when the original departure time was 7:35pm. I didn’t get home until 1:30am the next day. I was exhausted and pissed off. I am not confident if I’ll fly southwest in the future or use kayak to book.
Flight was fine. Only thing was flight was delayed nearly 2 hours. Flight was originally scheduled to depart at 7:50pm but didn't depart until 9:50pm. I got home around midnight. It was later than desired and I had to get up early next day to take kids to practice. I have noticed that last flight of day on West Coast for Southwest always tend to have delays.
Terrible delay today. also, waited 90 minutes for baggage to unload in Seattle earlier in the week.
dropped my bags at Seattle Delta curbside. 1.5 hours before departure. one bag oversized made it. the other was left at curb and mishandled. poor communication from delta in sjc baggage claim. No internet on flight and food choices in business are horrible. You are forcing us to fly Alaska which is shockingly better than the Delta experience. that is a low bar.
attendents were rude and the boarding was disjointed and poor
There was an incredibly surly flight attendant that ruined the experience
After boarding the plane had to wait an hour at the for the copilot to show up before we could depart
The cabin and bathroom experience was poor as the cabin and bathroom were dirty and showed signs of an older plane that had not been updated for Customer’s, comfort and health. There was gum on my seat when I arrived and dirt spots around the fan and light controls. The flight was almost entirely full, so there was no way I could be moved from my seat. Th bathroom had the peeling paint.
Great crew. Comfortable seating. Nice overhead bin space. My app didn't allow me to check in for my flight to BOS. When I called Support, they didn't fix it, but just told me to check in at the airport. Seat back entertainment was great. Could be better if the audio could connect to Bluetooth.
I'm 6' 2" and even in economy plenty of leg room
great! appreciated the last minute upgrade to Comfort+ exit row, as well
My seat was changed without my consent. It wasn’t a major deal but annoying.
The Airline Attendant found us in flight and moved us to seats in the front of economy due to the short time we would have to make our connecting flight. We really appreciated it.
Cabin staff were very disengaged, spoke with no eye contact, dismissive. Disappointing compared to my United experiences.
Flight attendants were pleasant and helpful. Pilot gave fair warning about turbulence.
Unfortunately the flight was delayed. On a positive note the status updates in the app/text message were good
extremely tight seats. seating next to a large person makes the space very uncomfortable. The crew is not very friendly either.
The flight was 3 hours and 40 minutes late. The communication around the delays was awful. I fly this route regularly and it is always late. I don't understand it. The flight attendants were not friendly and were generally loud. This was an overall bad look for American Airlines.
Too little snack and drink for almost 6:00 hr flight. Should have serve some food.
Everything was fine except they changed the gate number and we ended up running all over LAX because of it.
The crew in the Vegas airport clearly was having a bad day … they moved on and the crew that checked us in for boarding was great, as was the flight crew. I did get the wheel of my carry on stuck in the overhead bin. Amazing team effort to include the flight attendants, the pilot, and another pilot who was on the flight as a passenger. Finally got it unstuck ✅
Staff are polite,and even offer us to tag our baggages upon seeing us from the entry
No food. I paid over $1.000 for my ticket for nuts and espresso beans.
