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The plane is extremely cramped. Water is offered for free. It's pretty bare bones. Staff was nice

Paid for seat upgrade that didn’t happen. Large luggage charge. No food or snacks without paying extra. Tight seats - even on row 11.

The ticket was reserved in my name but not paid for by underpricer. Alaska airlines was unable to issue my ticket (could not connect the ticket with the PNR) due to an error with underpricer and I spent the better part of 2 hours at the ticket counter trying to rectify.

Terrible way of boarding in Reykjavik. Seats comfortable. Meal was good.

Unlike my prior three connections on this latest journey, this flight was fairly good. Only issue was boarding as it was once again one of those Icelandic issues of bunch up, walk in the rain to a bus that then has you run up three flights of stairs to board the plain. I was in Saga class but the bus scramble eliminates any chance you get on first and have to then find a place to squeeze your carry on into an overhead that the people in economy populate so they can grab it on their way out up front. But unlike other Icelandic flights this journey I did find more the of the business class like accommodations then the other air segments. This one found a pillow and blanket waiting for me and I actually received a small cup of sparkling wine and had a bottle of water in place. Service was attentive and the flight departed and arrived on time. Received a menu and had choices of a hot or cold meal. I choose the hot which was cod and it was good. Decent size portion, salad and a choice of dinner rolls. Beverage menu was a selection of wines, beer and soft drinks. Desert was a small Tiramisu. Overall the six hour flight was a good experience for the price point.

Everyone at icel air just passes the buck if there's a problem which there was they don't want to know about it any company can be good if everything goes well it's what shows is when something doesn't go well how they handle it and trust me Iceland air does not know how to handle any kind of problem

Waiting area on top of stairs before Boarding the bus wasn’t great. Took a long time to load the bus to gate.

They had a 4 hour delay and left my luggage in Iceland and it didn’t arrive in Portland until 11/1

Again, lines for boarding are a problem in iceland. The flight itself was fine and very smooth. No complaints. We would definitely fly icelandair again.

Highly disorganized company, poor customer service. Packed seats on a 737 for a trans-atlantic 9 hour flight. Greedy company policies, no meal or snack provided for 9 hour flight.