Pros: "Seat was comfortable, crew was attentive, entertainment was sufficient."
Cons: "I was not even offered a beverage. On a 10 hour flight, one should at least be given a beverage or snack."
Pros: "I like the tv screen in each seats."
Cons: "I cant believe that this company Norwegian didnt offer a least a glass of water! Round trip! I spent on 2 tickets around $1600 and they cant give us a glass of water. Ridiculous!"
Pros: "Business class on Norwegian is affordable priced."
Cons: "The crew could’ve been nicer and I only had one choice of Lamb for dinner, and this was business class."
Cons: "In Copenhagen the Norwegian transfer desk was closed and everyone was sent to the gate. The gate staff did not even acknowledge that we were all waiting there as they set up. It was very confusing and a few short words of greeting would have helped out us all at ease."
Pros: "good space, especially with 3 seats to myself;)"
Cons: "-my monitor/screen did not work (many others too) until they rebooted the whole system after at least 45 minutes into the flight -no food, no snack, no drink"
Pros: "No trolleys. Difficult if you have to carry a lot of luggage from an international flight to a car rental"
Pros: "The plane seemed really nice (Dreamliner). Despite being tall, it seemed like I had a bit more leg room than in other economy class seats."
Cons: "I was in one of the boarding groups that got to enter the plane last. While I don't mind that, since the last group since in front of the plane, people who sit in the back sometimes put their carry on luggage close to the front of the plane so that they can get it on the walk back down the aisle rather than fussing with it when everyone is standing up. I wish there was more emphasis on making people put their carry ons above their own seats."
Pros: "There was one particularly pretty crew member with a great laugh and she was very friendly"
Cons: "I flew out with the same luggage that I flew in with. They charged me $56 for it. It seemed as if they made a new rule out of the blue and included my personal bag my carry on. It wasn't that they had to be concerned about the FAA weight requirements because the flight was only about 80% full. The in-flight entertainment was limited and there was no audio... so in other words, you could not simply turn on music to go to sleep by. This is a very bare-bones airline. Also, one flight attendant was perhaps the rudest person I've ever come across. "Go talk to someone else - I'm busy." All I asked for was a fork. She was simply opening a bin at the moment."
Cons: "No beverages or snacks"
Pros: "There was a medical situation on board. The crew kept us informed as to why we were delayed and updated us on the situation and when we would be leaving. A dispute between two passengers was solved by the steward wisely moving one of the parties involved."
Cons: "Water should be available free of charge on all flights longer than two hours."
Pros: "The staff"
Cons: "How do you have an international airline flying people 10 hours PLUS and not feed them ?? I've never heard of such a thing. & even with the meal preorder bullshit they didn't have enough food for the entire plane to order from the snack bar so I STARVED for 10 hours."
Pros: "We took what was to be a 9 hour flight from Denver to London and the service was great. My fiancée has allergies to food and the staff took good care of her and made sure that she was getting meals that had no triggers in them. For me the seats are always a bit too tight for people with real shoulders. It’s okay though I’m used to that. But then landing 40 minuets early was great. It allowed us to go through the border and still be on our way as quickly as if we were home in the states."
Cons: "DY 7016 was scheduled to leave JFK on January 7th at 10 PM. We took off at 4 AM. This is unacceptable."
Pros: "The flight from Boston to Gatwick was most pleasant - plenty of leg-room in Economy Class. The food was somewhat mediocre, especially the snack served at breakfast-time. Overall, however, a very good five and a half hour journey."
Pros: "Very little"
Cons: "This is a budget airline, but the slightly lower cost doesn’t compensate for the rude staff, chaotic experience and general misery of taking a red eye flight with Norweigan. Throughout the night, the lights were switched on and off, announcements were made and the crew to sell us stuff. Crew refused to serve water to passengers unless you were prepared to argue with them. Avoid!"
Pros: "new planes, clean, easy boarding."
Cons: "For the price, everything was great."
Pros: "The new plane was amazing and I feel so fortunate to have had the opportunity. The experience was streamlined and the technology state-of-the-art, accessible, and extremely useful. The impressive crew looked flawless and performed their duties very well. It was all quite a spectacle!"
Cons: "It is always really nice to get free coffee as a passenger. Traveling is exhausting and I would have been so appreciative of free coffee on the flight, and felt even more comforted and likely to fly Norwegian in the future."
Pros: "On time and efficient."
Cons: "Checking in is not a simple process for Norwegian, kept receiving e-mails requesting me to upgrade the flight but never was clear where to check in and the bag weight limit is not made obvious."
Pros: "No entertainment provided"
Pros: "Pricing was the best!"
Cons: "I would pay more for 1.) Better Food 2.) Friendlier staff... staff is untrained and not really very welcoming. They treat you like you are in their way! 3.) Better seats. Seats aren't bad but not super comfortable for long flight. BA and Virgin used to be great but they are both dropping off. Norwegian is a far better deal but it might see more business if it works on the above."
Cons: "A multi-million dollar company that does not offer you a glass of water on a 7-hr flight, unless you buy a meal. Classy."
Pros: "Boarding was fast and easy"
Cons: "For a premium business ticket, the service, comfort, and food is extremely poor."
Pros: "The plane itself was quite nice."
Cons: "After a 5 hour delay, we finally started boarding. We were loaded in buses and taken to the plane. When we got there they told us there were technical issues. They left the heat in the bus running at 27 C for about 10 Minutes. People were banging on the doors asking to open them. Finally they turned off the heat. It was not fun."
Pros: "Nice crew and good clean plane."
Pros: "Clean cabin, friendly and efficient crew, quick service via app for snacks, etc."
Cons: "Crowded overheated waiting area at the gate; 2 ½ hour flight delay"
Pros: "The time slot is very inconvenient but otherwise pretty ok"
Cons: "NO FOOD. I didn't know I had to pre order food and ALL the snacks had run out! They really need to have a reserve."
Pros: "Bathrooms accessible and not overcrowded. Air-quality in the cabin was good. Seats fairly comfortable."
Cons: "No complementary water tea or coffee. That is very basic for any flight over six hours. It was a big surprise to pay $45 for each seat in order to reserve ahead of time. We traveled as a family of five. Not so cheap as advertised will think twice next time."
Pros: "Even though we were in the economy section we had a wonderful experience. Two good meals were served and there were plenty of options on the in flight entertainment system. All the flight attendants were very nice and attentive. I would definitely recommend Norwegian."
Pros: "The crew was fun, helpful and nattily dressed. The entertainment is all free and plentiful."
Cons: "There was no food available with more than half of the flight left."
Cons: "In spite of request for Vegetarian food, there was no food available. While checking in, I did ask the officer about the food & was told YES. The same issue occurred on Return. I request for some refund a's a Compensation & it should be Debited to the contractor for food as a Penalty."
Cons: "Checking in at CPH, was a complete zoo, with failing computer systems and little or no information."
Pros: "Plane was okay and the food was pretty good."
Cons: "Flight attendants were not friendly or attentive. Movie choices were not great. Many people commented about that. I flew Delta to London in April and what a world of difference. Pillows, blankets, earphones, eye masks, toothbrush and paste. A couple of meals and a couple of snacks. Free drinks which they must have come by 8 times during the flight. Those flight attendants were working most of the flight and were very friendly. No so with your company."
Pros: "We were in premium economy with its 45-degree-recline seats, and thus got a little shut-eye. Staff were excellent."
Pros: "The new airplane was very nice. The entertainment movie selections were amazing!"
Cons: "Our flight boarded late and took off late. Then, I had paid for two meals on my flight. When they came around and delivered food, they skipped me. I was the window seat so I politely waited for the people next to me to finish eating their meals before I asked them to get up. I went to the back of the plane and told the flight attendant. They apologized and said I was supposed to get one. They kindly allowed me to order snacks for free off of their menu. However, when the second meal came around, I was skipped again. I then had to alert the flight attendant again. I was surprised that they would forget my meal a second time."
Pros: "We boarded and then sat due to computer issues for am hpur and a half. I was okay with this as safety is obviously what we all put first. Upon landing at JFK we then sat on the tarmac for 3 hours... 3 hours! JFK should be ashamed."
Pros: "The price was prime and the quality of service was top notch. Best, in-flight meal I have ever had and the plane had some cool tech too. So for a nerd like me, it was awesome."
Pros: "It was on time and the seats were comfortable."
Cons: "The policies around hand luggage, checked luggage, and meals were all very unclear and we did not know what was included with our flight. In addition, they opened all of the windows electeonically, long before landing, waking us up."
Pros: "Very efficient and and on-time."
Cons: "The seats were quite narrow. It may be worth alerting future passengers of the seats in coach when suggesting they might want to upgrade."
Pros: "The crew was very nice, there were movies to watch, boarding was easy and the flight didn't have any problems in general"
Cons: "Seats are on the smaller side and it was a long trip, I asked about food and the flight attendant told me there wasn't any service so I bought a sandwich, after that we got dinner."
Cons: "It was delayed and delayed and delayed then canceled and they didn't have a new flight for 2 days. They canceled it too late so all other flights left so i had to purchase a new 1200$ ticket on a new airline the next day"
Pros: "I make long distance overnight flights about 8 times a year, and this flight on Norwegian was the best flight I've had in years. Plenty of legroom, the seats don't feel crowded together, and my backpack was the only bag in the overhead storage. The chicken and rice was piping hot and had more chicken than I could eat. There are lots of flight attendants so you never feel neglected and they are all friendly."
Cons: "I liked the whole experience. I am flying Norwegian again"
Pros: "Seats not good option of games very poor. No drinks no wifi. No phone service at all from entering the plain. Was on the ground before take off for 2 hours with no phone service no internet service . I will never use or recumbent this airlines"
Pros: "Smooth plane ride"
Cons: "lack of communication between customer service/gate workers and actual crew members.this resulted in not having bassinet for daughters in plane. -Can't fly together with multiples. Seats for parents flying with infants are window seats, which is an obstacle, especially when changing tables in bathrooms are only on the other side of the plane -food overpriced. Snacks on plane cheaper and better quality than meal provided"
Pros: "For not a lot more money than Economy, Norwegian offers a Premium seat class that has ample width and legroom for an overseas flight. Friendly staff served us two meals with complimentary wine. The food is so-so but it's so rare to get actual food these days that I was ecstatic! Real, warm blankets too. Definitely will fly again."
Cons: "Boarding very chaotic. No clear instructions about groups or times to board. No one knew which line they were supposed to be in."
Pros: "The ease of boarding and the friendly crew"
Cons: "I have a Gluten allergy and I decided when I got to the airport that I would upgrade to Platinum. When the started to serve the meals, I politely informed the flight attendant that I had a Gluten allergy and would like to purchase a salad instead. She stated that I needed to reserve my Gluten Free option 72 hours in advance and that a salad was not available. So I ate my snack of a nuts for an 8.5 hour flight. This is a HUGE disservice to those who have allergies! Because of this...I will no longer fly with Norwegian!"
Cons: "rude staff, and ill informed and incompetent. Had to beg for water and food, even though I had ordered meal service. Unpleasant, I repeatedly complained about roudy passengers, who were occupying nearby seats that weren't theirs. these passengers were drunk and loud and hanging out in others seats and ailses NEVER FLY NORWEIGIAN AIR. The only folks who had a great trip were the flight attendants - they hung out in the large spacious kitchen eating the food that they said they didn't have for the passengers and doing little else. Worst flight experience of my life. And fancy expecting folks to carry all the food and hydration needed for an 8 hour flight. I think TSA needs to look into the this from the airport chaos - as it is clear that my experience is not isolated. DONT FLY NORWEIGIAN AIR"
Pros: "Comfortable, screens on every seat for free movies, and easy boarding/unboarding."
Cons: "Because it is a budget airline, don't expect drinks or food - even for a 9+ hour flight. This isn't a problem, and definitely worth the cost, but plan ahead."
Pros: "Premium seats are good"
Cons: "Staff are not nice . Eco seats are tight"
Pros: "The plane was modern and spacious. A 787 Dreamliner."
Cons: "The flight attendant acted like I was imposing to ask for a cup of water."
Return flight delayed by 45 minutes. Outbound flight was delayed by 1 hour. Initial excuse was the Cabin Crew hasn’t arrived. Get on the plane and the reason was a technical issue and they had to switch planes. If EasyJet is going to constantly be delayed for boarding and flight times, I’m going to rather fly with someone else. Not worth the inconvenience.
Cons: "Easyjet does not offer corona rebooking - bad!"
Cons: "From terminal to terminal... the worst airlines and experience. Flight delayed, crew unprofessional and boarding horrible."
Cons: "check in was a nightmare it took over an hour of being pushed without anyone controlling the queue"
Pros: "Everything went smoothly."
Pros: "Crew amazing, seats poor"
Cons: "Padded seats,"
Pros: "Flight crew was great. Enough leg room"
Cons: "Seats that recline"
Cons: "Seats were very uncomfortable"
Pros: "Very kind and helpful crew"
Cons: "Boarding process with a wheel chair passenger should be better organized"
Cons: "Delays meaning I missed my train in Gatwick and wont be home before 1am. Crew was not exactly nice either"
Cons: "Unexpected baggage charges despite only taking carryons"
Pros: "Yes and yes"
Cons: "For what it is that you offer I am not sure what more I should expect. All staff were courteous and friendly. Great job."
Cons: "Flight was very delayed, there was almost communication. Everyone was literally standing in a hot room for 50 min."
Cons: "Whether the type of aircraft or the plane itself the pressure system did not work. It has been years since I have had to deal with clogged painful ears, but for 30 minutes this was the case. The flight was over 40 minutes delayed and no announcements were made. Boarding and deplaning was chaotic."
Pros: "Very attentive cabin crew. Great service, great pilot and cockpit crew. All flight information was very well communicated. Smooth landing effort during thunderstorm activity."
Cons: "Boarding process was not as effective at Gatwick airport as expected."
Pros: "Good enough for price. Quite long boarding process."
Cons: "Late. Boaring hectic."
Pros: "Enough leg room to extend legs under the seat in front. Orderly exit row by row instead of a scrum. Having a window seat usually means you are last to get off!"
Pros: "Staff was pleasant and helpful, it was a short flight but overall was very good"
Cons: "It was just enough, May be a magazine that tell you more about things to do in Cities you are flying to would help. Don’t compromise on information. All was great."
Pros: "Food and crew were excellent"
Cons: "8 hours in the air."
Pros: "Everything was so speedy with them, the checkin process, boarding and off boarding it’s all done with such efficiency and purpose. Staff are incredibly friendly and I think that they do a terrific job for such fair pricing.Would absolutely recommend them over the other budget carriers!"
Cons: "There’s no entertainment, so bring downloaded Netflix movies, or a book. I gave a slightly lower score for food as my first choice was not available."
Cons: "The gate agent was extremely rude. She had very bad attitude towards customers. They forced me to pay for my carry-on luggage because they claimed that it did not fit in carry-on size of the company. I purchased an international carry-on size matter fact. The gate agent was also threatening to remove us from boarding the process. I've traveling so many places with many carriers but easyJet by far is the worst in term of customer service particularly from Copenhagen airport. I was departing from Paris and the staffs were very helpful and friendly."
Pros: "easy baoding and the crew was nice perfect all round"
Pros: "Fast easy hoarding. Friendly staff"
Pros: "EasyJet is always a good option. Baggage is included which is not common these days among small airlines. Flight attendants are very friendly."
Cons: "Just under a three hour delay without notice"
Cons: "Boarding delayedchaotic"
Cons: "I had booked a day trip to London. The night before flight I received phone call from Easyjet offering me Euro250 to take a later flight as only a smaller plane than planned was available. But then you decided obviously not to send the smaller plane but did not bother phoning or emailing us customers as you had done the previous evening. I wasted more than half my day (1.5hr drive to airport plus 3 hours a airport) as I had to reschedule my day trip for a later dater to fit in the few meetings I had. I understand problems arrive, but Easyjet push their planes too hard. They are often late. Unreliable. At least communicate to your customers if you care about hem"
Cons: "We didn’t take it. Although it was scheduled for a 6:50 am departure it was delayed until noon and we would have missed our flight from London to the U. S. It was very hectic and frustrating trying to find another flight. We got NO help from ez-Jet. Luckily TAP Portugal was extremely helpful and we did make our Delta flight with lots of extra help from them."
Pros: "Friendly staff. Quick trip"
Pros: "Did not take this flight. Had to pay 89 Euros extra to change the flight because we were given the wrong flight number when it was booked and printed out. The printout read 3:45 pm as the leaving time, but the flight number printed was for the 10:10 am flight."
Cons: "We had to pay 89 euros to take the flight we originally book. We sustained a lot of stress as I engaged in a chat session and had to place several phone call to solve the problem."
Cons: "Dealing with being overweight Seating was a bit tight"
Cons: "The crew was very rude and aggressive. I had a woman bag and a small cabin bag and they require me to put the handbag into the cabin bag, which is fine. But i arrived to the flight after an injury in my leg when i can barley walk and needed my handbag as it has my painkillers and my leg band, but they refuse to let me keep it and keep insist that i have to put it inside the cabin bag. At the end i paid 60 euro!!!! for that as i didn't have energy to argue and the flight was about to leave. This is the last time i'll use easy jet!!! i'd rather pay more and get some human behavior. very very poor and disappointing experience."
Cons: "flight was delayed"
Pros: "Well organized and sweet staff"
Cons: "I liked this airline. Will book again."
Pros: "Boarding and Crew were excellent"
Cons: "There was no acknowledgement from EasyJet, when i called Customer Service, that there was a strike at the Barcelona airport. After waiting on the security line for 90 mins and concerned we were not going to make our flight, I called to find out what my options. I was greeted by a very rude and unhelpful individual who ended up just hanging up the phone on me after asking if she could help me by telling me my options. Not exactly something I wanted to experience after the frustration of waiting on a line for 90mins."
Pros: "Not really anything since your system caused me to miss my connection at Gatwick, despite having ample time of 2+ hours."
Cons: "Didn't like having to put up a family of four overnight in 2 London hotel rooms and being charged Norwegian transfer fees of about $1000. #AboutToGoViralOnNorwegianUnlessThoseFeesWaived. Call me. John 949.439.7256"
Pros: "Very friendly and funny captain / attendants"
Cons: "Seat was very uncomfortable, even for an airplane seat. It felt like it was slanting forward, so I couldn't sit still. The volume on the announcement system was also EXTREMELY high, so every time the crew made an announcement everyone jumped. It also repeatedly woke up small children, who cried every time."
Cons: "Your check in system, does not work well"
Cons: "Just fckin everything"
Pros: "Nothing, except for arriving alive."
Cons: "Online site would not allow us to check our bags in advance. Not able to get boarding passes as at a hotel and then unable to get them at the airport. Could not get help. Untrained incompetent people at ticket counters. Airplane that is falling apart. Flight attendants that ignore you. It will be a cold day in Hades before I would consider flying on this so called airline again."
Pros: "Quick service in the cabin and food was reasonable"
Cons: "The flight attendants did not hand out the disembarkation form prior to landing...LOTS of passengers were trying to make connecting flights and were delayed due to proper forms NOT being offered to us inflight."
Cons: "The website did not allow me to add a checked bag to an existing reservation which resulted in having to pay €45 at airport bag check (half the amount of actual airfare). Totally predatory practice especially for first time passengers of airline. The crew at boarding was less than pleasant. I guess there's a reason why the airfares are so low - manners and courtesy are not included."
Cons: "The seats. The gate was one og the last ones"
Cons: "Poca informacion en el aeropuerto de Kopenhage."
Cons: "Delayed. Confusion over gates."
Cons: "Everything, basically... The flight was delayed almost an hour, boarding was uncomfortable, there was no food service on board, flight attendants were less than friendly, and takeoff was shaky and turbulent."
Cons: "Free cup of water"
Pros: "The ground crew was very helpful before boarding."
Cons: "Delayed announcement could be done a little earlier before boarding time, not after it was past the boarding time."
Pros: "Seat not too cramped. We didn't get lost - as BA flight did recently!"
Cons: "Flight was delayed! Info re delay was limited."
Pros: "Horrible check in service. Offensive people."
Cons: "Late takeoff - late arrival"
Pros: "Good flight and cabin service - on time."
Cons: "Long walk to gate. Boarding was like herding cattle. Far too few seats in departure lounge."
Cons: "have to pay 55 euro’s for checkin .... crew very rude at the desk"
Cons: "Badly delayed with no explanation. Never flying RyanAir again."
Pros: "I liked that I didn't feel squashed and this is about it."
Cons: "I disliked the fact that our flight was delayed and we weren't notified about it. I disliked that we got told there was a problem with the engine but they didn't allow us to either get off the plane or change plans we just sat there as they ran test after test. Asking us to sit down for them to see if the engine is working okay. They asked a member of the public who was sat by the wing to keep an ear out for any funny noises. We stayed on the runway for an hour and a half after it was already delayed. Once we set off in fear that the engine might fail again Ryanair didn't even off us a free glass of water to show appreciation for peoples tolerance. It honestly isn't worth the money you save."
Pros: "This flight issues were so plentiful they provided me with knowledge on how not to run an airline."
Cons: "5 X delays, Incompetent pilot, No organisation of ground crew 2.5hr late"
Pros: "The flight was good"
Cons: "Copenhagen airport very chaotic with boards not displaying the right information and incoming passengers mingling with those leaving"
Pros: "No frills but got us there safely on time."
Cons: "Had to walk on the Tarmac."
Cons: "Instructions for Non-EU boarding pass we’re unclear. Suggest free water."
Cons: "I was not allowed to come aboard because of not showing passport. This was a bad surprise to me."
Cons: "Slow, uncomfortable system of mass boarding."
Cons: "Anxiety over the luggage."
Pros: "Crew were excellent"
Cons: "The flight was late and we were kept on plane in London while stairs/doors were provided. Detracted from good experience"
Cons: "Sitting 10 rows from my wife"
Pros: "We arrived"
Cons: "The delay of one hour The slowness of boarding and unboarding"
Cons: "Comfort in Ryanair flights are just terrible!"
Pros: "Cabin crew is pleasant and professional."
Cons: "Two days in a row the gate operations seemed disorganized. My flight from London to Dublin was over an hour late, and then my return flight from Dublin to London was also an hour late today."
Pros: "Fast. Clean. Cheap. Easy."
Pros: "i made my flight and saved a lot of money."
Cons: "i was shocked that i had to pay for water."
Pros: "On time"
Cons: "Hard seats"
Pros: "Was cheap"
Cons: "Was very late"
Pros: "Crew were polite."
Cons: "Flight was delayed 1 1/2 hours. There was no announcement that there was a delay or explanation.. The Priority boarding is very poorly organised . when we were finally let out onto the tarmac there was a mad scramble by the non priority customers to get to the plane although the one lady in charge did control things to a degree I might add that at Gatwick going to Belfast the Priority boarding was a joke. If you are going to make customers queue in the corridor please put a sign up outside to indicate the you dont't have to queue"
Pros: "Cost: 35Euro!!! Confortable enough seats, nici crew. Top bad, Ryanair and similar, do not operate in USA..."
Cons: "The weather! Just kidding..."
Pros: "Very comfortable ride and great inflight service"
Cons: "Poor organization during the boarding time."
Pros: "The price"
Cons: "It was uncomfortable It was late"
Pros: "Ryan Air's prices cannot be beat! The low cost to fly has made it possible for me to travel around Europe the few times I have visited. I have never been stopped for my carry-on luggage *knock on wood*, which I'm sure may have been slightly over the limits, and it has been greatly appreciated. Very friendly crew, and relatively painless boarding process."
Cons: "The ability to check in online SOUNDS like it will save time, but this is my third Ryan Air flight where I have stood through the line to get my documents checked, been approved, and then gotten all the way to security where I have been told my boarding pass won't scan. If anyone is reading this, I would suggest checking in online, and then just having them print you off a boarding pass at the desk. That boarding pass will for sure scan once you get to security, and will save you the hassle of getting in line twice!"
Pros: "Gave 1 star for food & entertainment as didn't buy food and of course too short for entertainment Would fly again with Ryan Air if they didn't insist on a printer boarding pass, too difficult."
Cons: "Having to print out a boarding pass is almost impossible when travelling as no access to a printer. The check-in area at Dublin as poor signage as I needed to get my booking pass stamped & passports checked The seats didn't recline & because I am not tall the head rest curve pushes my head forward (on most planes) have gap behind neck so very uncomfortable only helped by reclining seat. Boarding messy as no seat order called hence isles blocked, most planes load back seats first keeping isles free, this plane had back & front stair gangways but weren't told."
Pros: "Price - boarding was good, especially considering plane was full."
Cons: "Punctuality - about 40 mins late both ways - I kinda factor that in now!!"
Pros: "Everything was very nice:"
Cons: "No thing for this flight, really."
Pros: "Cheap, quick, and safe flight."
Cons: "Because the tickets are so cheap, they try to get money out of you at every turn! They charged us $20 each to print our boarding passes at the airport (it wasn't enough to have them on our phones)! They make you pay to check a bag and you have to arrange it ahead of time (cannot ask to do it at the airport). They made a big fuss about the sizes of our bags and threatened to charge up to $55 per bag if they needed to check them at the gate! They have tiny compartments at the gate but our bags fit without any issues on the plane itself."
Pros: "boarding was on time and no delays on the tarmac"
Pros: "The flight was on time and boarding was quick."
Cons: "No complimentary drinks. But I expected that so it was fine."
Cons: "Everything, especially the employees"
Pros: "It is very affordable"
Cons: "It took forever to board the plane. Seats were very uncomfortable, got delayed for over an hour"
Pros: "We arrived to our destinations, and so did our bags. Good! And crew were all friendly."
Cons: "But this budget airline feels so in every sense. Boarding is from Tarmac, even coffee or tea costs checked bag, and weight limits are low, boarding is chaotic, no flight entertainment... By the time we paid for all our bags and did the whole dance of moving items from bag to bag to meet limits, we could have probably picked a better airline and had more comfort. They have a policy to charge for musical instruments, and even though there was space, on our return flight we were forced to check it, which we mostly try to avoid for safety of instrument...the way out no issue, the way back we got a stickler. Overall, for single travelers who don't care where you sit and just have a small bag, go for it. Trying to shoehorn a family of four plus instrument led to several up charges and annoying encounters at airport. I'll avoid next time."
Pros: "Price is cheap. Staff is friendly"
Cons: "Departure delayed"