CPH - LHR
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CPH — LHR
Nov 29 — Dec 61
Round-trip
1 adult
Economy
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Tue 11/29
Tue 12/6
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Good to know
Low season | March |
|---|---|
High season | July |
Cheapest flight | $29 |
Average price round-trip | $204 |
Good deal round-trip | $152 |
Good deal one-way | $72 |
Best time to beat the crowds with an average 17% drop in price.
Most popular time to fly with an average 26% increase in price.
Flight from Kastrup Copenhagen to London Heathrow
(avg. price over the last 2 weeks)
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When to book flights from Copenhagen to Heathrow
Estimated round-trip price
Average price per month
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Top tips for finding a cheap flight from CPH to London Heathrow Airport
- Looking for a cheap flight? 25% of our users found flights on this route for $72 or less one-way and $152 or less round-trip.
- The cheapest flight from Copenhagen to London Heathrow Airport was found 89 days before departure, on average.
- Book at least 4 weeks before departure in order to get a below-average price.
- High season is considered to be June, July and August. The cheapest month to fly is March.
- Morning departure is around 13% cheaper than an evening flight, on average*.
FAQs for booking Copenhagen to London Heathrow Airport flights
Top 5 airlines serving Kastrup Copenhagen to London Heathrow
Scores according to KAYAK customer reviews7.8
Austrian AirlinesOverall score based on 5037 reviews
8.0Boarding
7.8Comfort
8.4Crew
7.2Entertainment
7.4Food
.
Food and confort is worse than ever
Bags did not come
Thanx
I had a small back pack and a small suitcase. The boarding staff were extremely rude and wouldn’t let me take both on board. Only one small bag on board even though there was tons of space and I paid for premium seat. Also—they want you to wear their mask—even though I had n95. Will definitely avoid this airline in the future
Cons: "lastminute.com was completely unhelpful in assisting with any changes to my itinerary. They repeatedly provided me with incorrect information that sent me on a wild goose chase."
Cons: "Boarding tool a long time and late take off"
Pros: "Stewards dis perfect job"
Cons: "Everything"
Pros: "Everything about the United Airlines portion of the trip was terrific: lots of food & drinks; good entertainment system; good seats even in economy. United really stepped up their game."
Cons: "The seats on the Austria Airlines portion of the trip were very close together & very minimally structured (little padding, depth etc.)"
Pros: "In flight crew worked hard"
Cons: "No lines for boarding - it was a mess And randomly we were asked to check in our bags though Austrian crew had earlier tagged them for carry on"
Pros: "The hotel was nice although I was unable to sleep due to the delays all around concerning my connecting flight. I am thoroughly upset because I contacted the airlines 3 times in May to express my concern with the 30mins layover. And to no avail. My worst concerns are being played out now. It appears that their isn’t any concern from the airlines about this catastrophe impacting so many people. Shame on you."
Cons: "The connecting flight departed before the first flight landed. Then I was given the wrong information of gate departure by airport personnel. After running like crazy to find this gate for departure, the plane had already departed before we even landed. There wasn’t anyone around to help, and finally I found an airport worker who gave me the same incorrect information. She was as perplexed as was I. Finally, she directed me to the information booth where I was booked in a flight the next day. The food voucher was insufficient to cover dinner, i had to pay out of my pocket but I was frugal given the financial situation. The taxi service personnel were rude and it took a long time to taxi me to the hotel where I am unable to sleep because I have an early morning g departure. All in all, between the airport delays getting me to the hotel, lack of proper food and treatment by personnel, I am exhausted and lost sleep in the process."
Pros: "Everything"
Pros: "Good"
Pros: "Great to be able to check in bags at the CAT railway station in the morning. Cabin crew were excellent- very friendly and helpful and did two drinks services. Austrian’s cabin crew sets them apart on European routes."
Cons: "Food"
Pros: "On time, best connection for me, earning miles on my program. I booked based on time and cost, didn't even pay attention to what airline."
Cons: "No food, plane felt pretty old and not so clean. Smaller seats than the other flights I had with Lufthansa. Otherwise, it was fine. I had a pretty bad earache on that particular flight, so I liked it less than I might have otherwise. Something didn't feel right, pressure wrong or something."
Pros: "I get Airpoints with the flight, crew were lovely."
Cons: "Flight was overbooked, so a few delays (as they were asking if anyone would layover to release a seat) and they were being very strict on the one bag per traveller, but that’s fair enough considering it was busy."
Pros: "We had a very tight connection but there was no problem. With only 30 minutes between arrival and departure our checked bags still made the flight."
Cons: "Poor announcements"
Pros: "I liked that the plane eventually came..."
Cons: "That the plane was an hour late..."
Cons: "Delay"
Pros: "Flight attendants were extremely friendly and considerate of passenger needs. In flight Wi-Fi is free in economy. Good leg space between the rows. Overall it's rare to find such good service now a days."
Cons: "While going to the gate G11 at Vienna airprt, i slipped infront of the gate in presence of 3 male austrian airways staff who were checking there. After i got up i requested if i could get some water and they said they cannot. Finally a co passenger gave me her bottle of water. I ended up actually breaking my leg"
Pros: "Plane was half empty, so we could sleep on three middle seats"
Cons: "I would expect more (and better) food for 9 hour intercontinental flight"
Pros: "The flight in General. Small space with a large audience make things smaller. It's not a flight where one can relax. Grueling."
Cons: "Breakfast was just a sandwich and yogurt. Is this standard Austrian Breakfast?"
Pros: "Not much"
Cons: "Lateness and virtually no food at lunchtime"
Pros: "The flight was nowhere near full, which was terrific. The crew were excellent, polite and attentive. Everything was on time."
Cons: "I don't remember anything about the food."
Pros: "crew"
Pros: "Despite airport issues, we took off quickly and all went well. No complaints"
Cons: "No problems."
Pros: "proff handeling of sick person !Othervise quiet and nise trawel!"
Cons: "Complete lack of information and abrupt staff when flight was delayed"
Cons: "When I was boarding all representatives was very unfriendly and I would say they were rude."
Pros: "Great staff, friendly and helpful."
Pros: "Boarding was a breeze, although the flight was not full. Food was good, but as I dozed off during courses, they decided I was finished and took all my food and didn't offer anything when I awoke shortly after. (this will go in the 'didn't like' section as well. Bed was comfortable and comfy blanket and pillow"
Cons: "Crew was not friendly at all. Amenities kit was burlap sac with nothing worth keeping or using -- even the eye covers. Business class bathrooms had nothing to offer in the areas of hand/face creams. All there was were hand wipes and air freshener. (OMG! SERIOUSLY!?); a big difference from their partners (i.e. Swiss and Lufthansa). Crew was not present -- not only were they very unfriendly they were no where to be found. TV/video didn't work properly -- kept fast forwarding or changing channels on its own. The crew of course, was not concerned."
Cons: "As I was flying from London Heathrow back to Vienna, I had a carry-on that was allowed on my flight with Austrian from Vienna to London. My carry-on weighed 8 kg, like is required by the rules. While boarding my flight, the woman at the counter told me my bag had to be checked because there were too many carry-ons on the flight. I asked her that I keep my bag because I had medication in there, and she didn't listen to me at all. She just kept repeating that i have to check my bag, and then took my bag from me and gave it to the baggage crew there. I didn't want to make a huge scene because the flight is only 2 hours and I hoped i Could deal without my medication during that time, but I found it incredibly, incredibly rude and awful to not listen to a passenger."
Pros: "food was fine"
Cons: "to small seats"
Pros: "Pleasant flight crews on all flights."
Cons: "Cramped seating in coach."
Pros: ".The crew was pleasant"
Cons: "The flight attendants did a satisfactory job of distributing meals and snacks only if you were awake during their service round. I was resting on one occasion and missed the snack. I was total ignored when I asked for a serving. The boarding process was disorganized and the flight was delayed about an hour. Seat way too small for transatlantic. I weight 62kg and was sitting in a middle seat. Next time I'll have to get an upgrade."
Pros: "Boarding was efficient and quick"
Cons: "Seats were uncomfortable."
Pros: "Easy online check-in and boarding pass access also linked to wallet."
Cons: "I was not aware of additional luggage charges when I booked my ticket. It would be helpful to have a warning about that and the fact that if you do not prepay online you are charged double. I also was not aware of the type of a ticket I booked, e.g. Economy light and what it meant for luggage fees."
Pros: "Made everything easy, stayed on time, clean."
Cons: "Nothing"
Pros: "Flight attendance were amazing Smooth flight Comfortable seats"
Cons: "Boarding was very unorganized"
Pros: "Service was spectacular. The United crew was awesome."
Pros: "Everything seemed all right"
Pros: "The meal and drink service was quite good. The stewards/stewardesses were very attentive and kind."
Cons: "There is not enough leg room. There is even less room if the person in front of one's seat has the seat reclined. The seats barely recline at all, so sleep is impossible. Sleep would be possible if there were enough room to rest one's head on the tray in front of the seat. This is impossible if the person in front of one's seat has reclined his or her seat. Thus, sleep is totally impossible on this aircraft. The sinks in the bathrooms also need to be deeper and need to drain more quickly."
Cons: "Seats in economy class were crammed with next to no leg room"
Pros: "The only positive aspect about this experience was the crew on board the plane. They were pleasant and efficient."
Cons: "The true cost of this ticket was extremely poorly communicated. The baggage policy was not clear when I purchased my ticket, and I was charged an additional 30 Euros upon boarding to check a bag that met the carry-on size requirements (I had looked this up ahead of time), but because it was in addition to my purse (which fit under the seat), I was forced to pay to check it. Had I been aware that this ticket only permitted a purse-sized carry-on when purchasing the ticket, I would have selected a different ticket/carrier entirely. What was even more confusing was that I had flown on a similar ticket from London to Vienna, and didn't have any issue bringing a carry-on and a purse, so of course I was surprised when they told me I had to pay an additional 30Euro for the same two bags! When I tried to explain this to the agent, she argued with me and was very unhelpful. Overall, a very negative experience on Austrian Air. I will not be returning."
Pros: "Exiting the aircraft."
Cons: "United did not honour the seat assignment that Airfare.com gave me so I sat in a middle seat. But the entire seating plan on United is so bad it should be a violation of the anti torture convention."
Pros: "The food was amazing"
Pros: "It was cheap and easy to book"
Cons: "Not being able to check in online, was not able to reserve seat. Even at luggage check in the flight attendants did not allow me to reserve a seat."
Complete ineptitude of staff dealing with overhead luggage resulted in an HOUR delay!!!
Packed, cheap, no free water, only coffee.
Cons: "Terrible airline, they charge for everything, but don’t give the client good service. I was yelled by a worker because I was having difficulties scanning my bag at the self-scanning-and-uploading-your-luggage that you pay $100 dollars extra Per bag. I don’t like this airline."
Pros: "Smooth flight from Copenhagen to Berlin - uneventful which is good. They even offered free coffee and tea."
Pros: "The seat was not as cramped as the Greenland Airways flight preceeding this."
Cons: "Not having additional fees for baggage. Please disclose that as part of the ticketing."
Pros: "See previous note about lost bag."
Cons: "See previous note about lost bag."
Pros: "Economy Plus is great (I’m 6’10”) & had plenty of legroom! Good food, great service, nice entertainment package and got to stay in SAS lounge until boarding!"
Cons: "They need to serve drinks with ice! US passengers need ice in their drinks!"
Cons: "The food especially the second meal or snack."
Cons: "We paid for meals that were NOT delivered"
Pros: "Smooth take off and landing"
Cons: "Free food for everyone since it was delayed"
Pros: "Excellent and professional crew members"
Cons: "Nothing, the flight was smooth, most enjoyable"
Pros: "- Good entertainment - Boarding on time"
Cons: "- Airplane food - I know it's not going to be mind-blowing, but the breakfast was salad and a fruit cup which, for a vegetarian meal, is particularly unappetizing"
Pros: "The crew was amazing but delays upto 2 hrs"
Cons: "Nothing as not in control"
Pros: "The crew was truly kind and accommodating."
Cons: "The food wasn’t very good. I purchased the WiFi and it was TERRIBLE. I had work projects I was hoping to complete on the trip and I could barely get anything to load beyond email. Total waste of money and effort."
Pros: "Good value for money. Just about on time, 8 minutes late only. Boarding was very fast. Coffee serves for free."
Cons: "Obviously, no food or water in Economy."
Pros: "Newer plane with comfortable seat for coach. I liked the two-four-two seating arrangement. The direct flight to my destination was a plus."
Cons: "Nothing was negative."
Pros: "Business class lounge excellent. People who helped with the wheelchair were excellent."
Cons: "In a wheelchair. Check in was terrible and rude. The fact that SAS did not allow us to bring my electric chair directly to the gate was absurd (only airline in the world that did that). The fact that it was not at the gate when we arrived in Newark surprised even the SAS Gate agents. Had to go to baggage and collect it in oversize baggage. Will not fly SAS again until that policy has changed."
Cons: "Seats were horrible, tiny , cramped"
Cons: "No food or even water"
Cons: "Bad food Bad service Dirty plane Bad choice of movie collection You only get one glas of non alcoholic drink with your main meal. If you want more you have to pay ! Thats not a good service for a long trip fligt: washington-copenhagen and back. All other Airlines i have been with gives you a choice to choose between 2 different meals, buT SAS they decide for you ! And i have never seen any airline serve pork/ ham because of different believes people have, but SAS service you pork on an international 8 hours flight ! This is first time and last time I’m gonna fly with SAS. I always fly with KLM , perfect in everything and anyway. NO MORE SAS FOR ME !"
Pros: "I slept the whole way through"
Pros: "Aisle seat"
Cons: "Nothing was complimentary"
Pros: "This is obviously a very well-run airline. Boarding was efficient, the crew were warm and professional, and the overall feel of the aircraft was very Scandinavian-cool. I was most impressed with the meal service. We were served twice on our 9 hour flight, and both meals were hot, healthy, and the best I’ve had during a flight. The passenger in front of us was having a hard time with her sinuses, and the flight attendant (whose name I wish we had gotten) was very attentive and concerned for the comfort and well-being of the passenger. She insisted on doing anything she could to alleviate the woman’s difficulty. It is clear that the crew care about the passengers’ experience."
Cons: "We were unable to sleep at all during our overnight flight and landed pretty exhausted. Our seats were comfortable (complete with a moldable headrest to keep your head from bobbing around) but we felt too upright to fall asleep. The passenger in front of us reclined, but we were concerned about reclining into the already tight space of the passenger behind us. So we weren’t able to sleep, despite trying to get comfortable/somewhat horizontal. It seemed to be a mixed bag of asleep and awake passengers on the flight, so some people were unaffected by this issue."
Pros: "On time, easy boarding"
Cons: "The flight was nearly full and everyone seemed to have at least two cases. This caused lots of jostling for space in the lockers"
Pros: "On time, clean aircraft not too full!"
Cons: "Boarding was a little rough as the announcements in groups to board was not clear and lots of people got in line that should not have. - causing delays and frustrations. Handled poorly by gate team"
Pros: "Crew were excellent, had a row to myself, luggage turned up quickly"
Cons: "No landing cards given!"
Cons: "Wound up having to pay 150$ for checking 2 bags. Almost more than the tickets. Feel ripped off. Don't remember the web getting a chance when i ordered the tickets to purchase at a lower rate. SAS said, since i bought the tickets through a travel agent, there was nothing they could do. Next time I'll buy tickets directly from SAS."
Pros: "Comfortable flight."
Cons: "Only one meal option ( with meat). Alcoholic beverage not included."
Pros: "This wasn't a very long flight and I didn't eat or drink anything so there isn't really that much to say. But I can say that nothing was a problem at all"
Cons: "There were no problems"
Pros: "Because of bad weather at the Faroe Islands, the aircraft made a missed approach (go-around) on the first attempt to land. The weather had improved sufficiently to make it in on the second attempt. The pilot and the cabin crew were excellent in keeping everyone informed, and telling us the status of the weather and the likelihood of getting in. The pilot was outstanding in his communication with the passengers and the cabin crew were great in re-assuring passengers after the missed approach. The flight crew handled the difficult weather conditions very well."
Pros: "Good experience. Nothing extra-ordinary. Only complimentary tea, water and coffee."
Cons: "Flight arrived on time."
Cons: "When trying to board in Copenhagen there were some mishaps, but these were mainly caused by people ignoring signs along the way. They did not offer any complimentary snacks at all. Only one drink"
Cons: "This flight did not occur due to delays."
Pros: "boarding is different and they were talking over pa announcements at heathrow so you could not hear what to do. you go through one ticket agent to the down stairs to another ticket agent. everyone knowing what to expect crowded around the second ticket agent and there because of that forget about boarding by row or zone you couldn't get throught the crowd. plus the second ticket agent was right next to the downstairs escalator so people coming late got on before us."
Pros: "The food was very good surprisingly"
Cons: "Again the seats are too tight and they should not be allowed to recline"
Cons: "Staff was not properly trained in flight protocols."
Cons: "Same as above"
Pros: "The boarding process worked well."
Cons: "The crew didn't seem to care much. The entertainment systems didn't really work and the response was simply deal with it. The food was terrible. The crew did not handle the passengers at all as they were up consistently and taking stuff out of the overhead containers."
Pros: "Clean and good food."
Cons: "It was a fine flight. Nothing to worry about. I liked it."
Pros: "There was enough space for your legs, there were blankets and pillows which is nice for a long flight. The individual entertainment screen is preferable for a long flight, so you can watch a movie of your own choice."
Cons: "There were two diner options, chicken or cod, and I was just given the cod without having an option to choose."
Pros: "Comfy and good movies!"
Cons: "sas online system needs to be overhauled and user friendly. one sas phone agent not helpful, called back and the agent was very helpful"
Cons: "Not even one bag was included!! And to add a bag is extremely expensive!!! Paid five hundred dkk for one bag!!! Terrible service as well!!!"
Pros: "Easy embarkation, helpful staff."
Cons: "Shock to discover that suitcases were not included in price of tickets purchased online. We had to pay the equivalent of $100 (australian) per case. My seat was extremely u comfortable as the cusihion was misshapen. The male passengers seated behind us were drinking alcohol and became loud and garrulous, making the trip most uncomfortable and unpleasant."
Pros: "Flight was Ok"
Cons: "Left till last to board flight. Case taken from me. Asked continually when I wld be taken as I am 83 and recovering from major operation. Told 45 minutes before flight but was taken 10 minutes ahead. Rush has left me very upset."
Pros: "Missed flight. After waiting in three cues of more than 25 people was told the airline and your customer service could do nothing to help me. Am going to continue to pursue a credit and hope a new flight will be issued! Please help me!"
Cons: "Disorganization and unpreparedness."
Pros: "Flight was fine, cr"
Pros: "Same as above"
Cons: "Same as above"
Pros: "I was informed by email the evening before my return flight back to London that the flight had been cancelled. I tried calling multiple SAS offices overnight, and finally reached someone the morning of my flight and was rebooked to a different flight, via Berlin. When I got to the airport the booking hadn't been updated, so I had to go through the entire process again with customer service. Because of the flight cancellation and the difficulties rebooking, I was not able to book my luggage so I was charged a penalty fee at the airport when I was finally checked in for the flight via Berlin, and paid much more for my bag than I should have."
language selection was very limited, more languages should be added to movie selection. food was okay but I was served a "chicken sandwich" that had other meat inside which was not disclosed to me or others The vegetarian selection was also very limited, practically all meals included dairy such as feta cheese or butter
There was nothing to complain about, but we were in business class so it's hard to know what the experience would have been like in economy, which is how we usually travel.
Excellent
Border control: HUGE line, only one official Security check: rude and unapologetic; literally tried to open a sealed bag purchased at duty-free Airport (Warsaw): no crowd/mask control. A special form needs to be filled on paper for boarding, despite having filled a similar form online. As a result, a crowd of people (full flight on a 787 Dreamliner) gathered to board the plane, all swarming around the boarding counter, trying to get their forms to fill in. Again, no crowd control and/or attempts to distribute the forms.
Pros: "Efficient and comfortable"
Cons: "The quality and choice of food to for more healthy options"
Cons: "Plane was delayed"
Pros: "Good crew."
Cons: "Install AirShow for flight tracking."
Cons: "Short term for the transfer"
Pros: "Nothing, we were waiting for border for 3 hours, and the reason was they waiting for another 3 people. That is not acceptable."
Pros: "Did not like barking dog behind me, at all!"
Cons: "Food was bad, by far the worst I had ever eaten."
Pros: "Nothing"
Cons: "All"
Cons: "Enterteiment, movies"
Pros: "Crew was great!"
Cons: "Selection of complimentary beverages is very much lacking."
Pros: "Complimentary upgrade to business class - wonderful!"
Cons: "Delightful service and food."
Pros: "Seat was ok"
Cons: "The plane was so hot!"
Cons: "More communication about flight delays at the airport."
Cons: "Flight got cancelled in the last minute, information was scarce"
Pros: "The service, food and seating were beyond my expectations."
Pros: "Arrives on time. Speedy boarding. Polite staff. Smooth flight."
Cons: "Leg space in the seat is very tight."
Cons: "the flight was delayed"
Pros: "I liked the flight was short and not so bad but could been better in comfort and some entertainment to see"
Cons: "No entertainment to see and do. You have to have your own music and movies or read a book"
Pros: "30 minutes late on boarding. No communication for reasons"
Cons: "My whole ticket was determined and I had 2 transfers from Copenhagen to Poland and my language was missing and still not found"
Pros: "Brand new plane, very smart albeit plasticy and clunky. Professional staff. Very helpful when I had a specific personal request at the booking office. Flight crew were not constantly trying to force us to buy things or making announcements every 5mins like some budget airlines I could name. Flight was 30mins early so no problems there."
Cons: "Warsaw Airport is terrible. Not enough seats in the departure longes. Not enough choice for shops. Not enough toilets for the volume of passengers."
Pros: "Seat comfort. Smooth flight."
Cons: "55min delayed boarding at JFK, 55min delayed landing ans 35min awaiting gate access upon landing at JFK."
Cons: "The sound of the plane’s engine was annoying"
Pros: "Food was great and aircraft was new Fast track lane in WAW was really fast - saved a lot of time"
Cons: "No online checkin offered No lounge offered, even for a fee Luggage was not tagged priority No priority boarding offered Service quality onboard was a bit variable"
Pros: "The crew was very friendly and helpful."
Pros: "Price, non-stop to Warsaw In flight entertainment options pretty good."
Cons: "Extremely cramped and uncomfortable seats. Cabin was hot and humid, no air vents to control temps."
Pros: "Arrived on Time"
Pros: "The plane was pretty spacious, and there was ample leg room."
Cons: "I have nothing specific to mention which I disliked. It was a pleasant plane ride overall."
Cons: "I have been told at the airport that I had an unconfirmed flight and was told that I could not travel to Istanbul. I am still at my departure city, in Chicago. I bought my tickets just like anybody would, go on the website, pick the flights and pay. But someone did not do their job correctly and did not correctly confirm my flight. I paid for this incompetence by missing Christmas and a business meeting. Do not think it will never happen to you, it is just a matter of time that this kind of bad service catches up to you. The system is so disconnected or careless that it can't even figure out I couldn't take the flight which it is is asking me a review for."
Cons: "Delayed"
Pros: "the crew was great and nice. it was a really long flight and the captain explained the route clearly."
Pros: "Friendly crew and good food, blanket and pillow was nice"
Cons: "Not much space between seats, so cramped! Lot of people moving around and talking loud while trying to sleep"
Cons: "Personal entertainment is buggy"
Cons: "the comment for the AMS -WAW flight segment applies here as well."
Cons: "This plane is never on time. Count at least 45 min delay. I avoid this airline. Take their tickets only if they are significantly cheaper than the competitors."
Pros: "The flight attendants seemed nice and courteous."
Cons: "They didn't start boarding until 5 minutes before take off and this was just onto the bus that would take us to the airplane. There was no communication why they were running so far behind. Once we landed in Warsaw, we sat on the plane for around 20 minutes waiting for them to bring the bus to pick us up and remove our luggage from underneath. I had a connecting flight I would have missed if it wasn't delayed. They also had the door open while waiting and the heat and humidity was pretty stifling with everyone already standing up waiting to disembark."
Cons: "Lack of checked baggage just causes commotion during boarding when the airline finally realizes too many bags and offers free bag checkin... Don't get the bad habbits from us airlines..."
Pros: "Very timely and organized."
Cons: "We did have to sit on the tarmac for about 1/2 hour upon arrival in Chicago."
Pros: "service was good"
Cons: "stron delay (more then 2 houres)"
Pros: "The crew was ok"
Cons: "LOT planes were late to both directions to the place and 2 weeks later from the place. When we flew with my little daughter - toddler to the destination the plane was late and as a result we were late to another plane, so they sent us to the same destination country but to the different place and then I had to find out were to go further while our luggage was lost (found in 3 days). When we flew back, the plane was late once again and I was told that we might will be left until next day morning, so lots of nervous and stress. The food provided was very poor as well - basically just small chocolate bar and water, tea or coffee, so if you are hungry it would not really help you."
Cons: "Delayed by 2.5 hrs"
Pros: "Nice flight crew, decent food available for purchase."
Cons: "I purchased my ticket through Kayak on priceline.com In the description of the fair it was specifically stated that I'm allowed 1 checked in bag. The airline did not send me the standard check in and flight information email, so when out of concer for my flight, I logged in a few hours before to find out that all the good seats were already taken. When I then proceeded to online check in, I was dumbfounded to find out that I do not have any luggage allowance. When I called their English language help line I was connected to a prerecorded message and then promptly connected to a Polish speaking person. Lucky for me I speak some Polish, but if you do not you would have a problem. The person then proceeded to inform me that the flight from Poland to London that I was taking is considered by the Polish airlines as a local flight and for that reason I'm not allotted a free checked in bag. I fly a lot all over the world and this is the first time something like this has ever happened to me. I will now permanently stay away from Lot. They shouldnot be considered a major airline, but a cheap flight air. This way when booking a flight you would know to not expect much from them."
Cons: "Size for carry-on baggage is different than on Toronto-Warsaw flight."
Pros: "Lot of leg room in the emergency exit row. Though they don't let you have bags there."
Cons: "No entertainment! Though it was only a two hour flight."
Pros: "Also like this crew. Great job of hiring good people."
Cons: "This team has it together."
Pros: "Nothing was good."
My flight out from SFO was cancelled. No one contacted me with the result I had to spend 3h extra waiting for the next flight. On the return I had booked for a 10:45 am departure. My itinerary said BOTH 10:45 and 07:20. I finally got an agent who said the flight was for 07:20. The movies did not work in my seat. I changed to another seat where the sound only came out from the right speaker. Pretty poor when you spend the money to fly business.
Cons: "The least comfortable and smallest narrow business class seats ever"
Pros: "Crew and agents very friendly and helpful."
Cons: "BA computer system did not link our payment for excess baggage to our itinerary so we had to spend time checking in to resolve. Carry your receipts for any payments."
Cons: "Our luggage was lost and the flight was 1.5 hours late."
Pros: "Crew was amazing. Food was amazing too!"
Cons: "Delay time."
Pros: "plane empty, speedy boarding."
Cons: "At least soft drinks should be free of charge."
Cons: "Group boarding was chaotic"
Cons: "Not even water provided without charge on the morning flight from Portugal to London."
Pros: "On time."
Cons: "The dinner menu was ok. I didn’t like the breakfast at all."
Pros: "I liked that it was a short flight."
Cons: "I didn’t dislike anything about the flight."
Pros: "The crew generally is kind and patient. This older aircraft had new seats installed."
Cons: "BA now doesn’t even provide you with a glass of water or peanuts for free. Everything is buy on board like Easyjet or Ryannair. Entertainment is non-existent as are any type of power outlets. Seat pitch is very tight."
Pros: "Comfy. Adjustable headrests. Complimentary food and drink."
Cons: "Food options were a bit limited but overall everything tasted good. The screens were very old and low quality so it was very hard to see the movies but the selection of media was good."
Cons: "The flight was an hour late leaving Rome. They did not even offer a complimentary drink for the inconvenience. Because it was late leaving Rome we missed our connecting flight from London to Chicago. Disappointed in lack of customer service!!!!!"
Pros: "Excellent service from all British Airways crew that we dealt with"
Cons: "Lost luggage. One of our suitcases never arrived at JFK. A lot of food was served which was nice but quality of food was mediocre. Very high salt content. Not many options for diet restricted travelers."
Pros: "Comfy, but small seats. Good food, nice crew"
Cons: "Small, old, buggy entertainment screen. Seats very narrow"
Pros: "Nothing This is not what i wanted on an international flight ."
Cons: "i Had arrived early and was seated properly... however they held the plane over one hour delay to help late passengers ... this made problems with the connection flight .. they sent us to the wrong terrmknall and lost our luggage.. I feel like this was planned so they could sell out seats at a higher price last minute Fix all the above Call me to make this right"
Pros: "They Charged Exec Platinum for water"
Cons: "That they Charged Exec Platinum for water"
Cons: "I felt that I was treated differently because I am American."
Pros: "How efficient, professional and pleasant the captain As well as cabin crew were."
Pros: "Overall an outstanding experience. Staff is attentive and cheerfully accommodated people throughout the flight. No request was denied as far as I could tell."
Cons: "We had a 2 hour delay on our flight from Heathrow to LAX. That being said it was during the most severe cold front to hit North America and counterparts flying with connections in some of the hardest hit town had delays of 24 hours or more."
Cons: "queing; crampped seats"
Pros: "Comfortable seats ,nice crew"
Cons: "Entertainment"
Pros: "I have no complaints about the flight. It was a full flight but we tooked off in time and food/ drinks service was prompt. Unfortunately I left my phone on the flight and I have not got it back yet, a full week later."
Pros: "The crew was nice."
Cons: "No snacks on a two hours flight? Have to pay extra???"
Pros: "As always very police cabin personal and the flight was on time."
Cons: "There was no food."
Pros: "No frills 2 hour flight. Comfortable and I slept the entire way."
Cons: "Boarding could have been a bit more seamless. Was very disorganized."
Cons: "The flight left 2 hours late. The seats were cramped."
Cons: "NO beverages, not even water, except for purchase"
Pros: "The crew The nice and friendly staff at the airport"
Cons: "Assigning one luggage per traveller"
Cons: "No internet on flight"
Pros: "Nothing"
Cons: "Flight was cancelled less than 12 hours prior to departure. The airlines switched our flight to one that ended at a different airport (where our car was not located). Called the airlines multiple times but only heard a message that they were "busy". British airlines was again unable to help us at the airport. We had to go to American to have them "hack in" and adjust our British airway flight itenerary. I will never fly British airlines again. They couldn't have been less helpful if they tried"
Pros: "Good seats, good attention to the kids prior boarding."
Cons: "Language with the personnel was a minus. An experienced flight attendant uttered "Jesus F..... Christ" - as a reaction to people getting up before seatbelt signs have been switched off seems fair, the wordage is unacceptable from an airline that ought to be a pillar of decency."
Pros: "Crew was polite, helpful."
Pros: "Comfortable cabin pleasant crew. On time."
Cons: "BA charges for everything even water."
Pros: "Crew was very helpful with an issue I had with my second flight"
Cons: "No complementary snacks"
Pros: "The crew."
Cons: "No leg room"
Pros: "Boarding was exceptionally well-handled. Boarding passess/passports were checked prior to entering the boarding area and seating started when people came into the boarding area so passengers were finltering onto the plane immediately without the first calls for priority passengers."
Cons: "Short flight, not much to notice or complain about."
Cons: "the fact I had to 464 pounds robbing b"
Cons: "like all the other airlines you get nickelled and dimed to death"
Cons: "Not sure if I am more unhappy with Kayak for not warning me or British Airways for charging me €75 for eached checked baggage. Even a sofa or tea cost money on this flight. Should think twice before booking this airline!"
Cons: "The ticket was 3,000 dollars and the service was worse than usual"
Pros: "The crew were awesome-very polite, friendly and helpful! Food was also excellent."
Pros: "I had heard that BA had the best service, configurations and staff in Europe. There wasn't much I liked on this flight. Didn't like concept on business class seats. The crew was cavalier about service. Small item, I was poured a glass of red wine and it was handed to me with spillage on the stem that dripped all over tray and me. No thought to wipe bottom before handing it to me. Everything about them was a lack of attention and asking for assistance was a bother. Food so so. Not impressed. They sold me a legal connection but my bag missed it. Landing disorganized. Busses to terminal took to long given we were 10 minutes late."
Cons: "Good movies. Limited selection. But old British TV shows fun."
Pros: "The agents and crew were exceptionally friendly and helpful. The boarding was timely, the crew was very friendly. The service was exceptional. The only issue was seating, too cramped. I am 5'11"and weigh 135. I was uncomfortable in my seat. My husband was uncomfortable in his seat. This made a 9 hour flight rough. The crew, food and entertainment were great, but the seating made me think twice about flying to Europe on British Airlines in the future."
Pros: "That the flight was not full and empty seats to stretch out your legs"
Cons: "The movie selection was poor. Sat near crying baby and autistic kid very unpleasant. Should have section for family and kids and a way to alert other passengers of young children seating."
Pros: "It all went smoothly and was on time"
Pros: "Arrived early and smooth flight !!!!"
Cons: "Service was good a quick flight ."
Cons: "We purchased tickets months in advance. We were unable to check in online ahead of time so they put us on standby. We were informed by the airline that they overbook 20% - always. I purchased a seat on that flight, I should have been guaranteed that I got it. Being unable to check in early should not be a cause to bump us."
Pros: "The flight attendants were courteous and friendly. Boarding was easy."
Cons: "The designer of the business class seats used by British Aiways is surely an acrobat who flies no longer that's two hours. And those at British Aiways who bought into this design probably don't fly at all. Passengers who are sitting in a window seat must literally walk over the passenger in the aisle seat in order to get to the aisle. Flight attendants must serve the passengers on window seats right over those sitting in the aisles. The seats are narrow, and if you're sitting in the aisle, you don't even have a space to put your bottle of water or reading glasses. I can go on and on. Lastly, the entertainment seat on 63 A&B dint work so we flew without watching movies at all. This is my last flight on British if I can manage."
Cons: "My checked bag did not make it to London, and it’s really affected my short stay which requires a lot of traveling around England."
Cons: "Missed my transfer in London because the plane took too long to unboard and I was unable to make it to the gates of my next flight in time, despite there being over an hour connection time. The flight came in slightly late and passports were re-inspected upon unboarding which wasted a lot of time, and Heathrow is a nightmare of an airport on a good day, which made it very difficult to get where I needed to go."
Pros: "NA"
Cons: "Don’t delay flights that messed my return"
Cons: "This flight was cancelled"
Pros: "Even with some departure delays we landed on time."
Cons: "The plane could have used some cosmetic detailing. The door to a cabinet in the bathroom would not shut and caused a problem with people being able to close the bathroom door."
Pros: "Arriving ahead of time"
Cons: "Too hot in the plane"
Pros: "The aircraft comfort"
Cons: "Do the checking before not 15 min before the departure"
Pros: "It was a very busy due to the fact that we,left 40imutes late and Iberia was also late when we left Madrid but they took care of me to make sure I did not miss the connecting flight"
Cons: "The food could be better"
Cons: "I was not able to check in online"
Pros: "Crew was very helpful"
Cons: "Food could've been better"
Pros: "Madrid's airport is comfortable and modern."
Cons: "Unless you paid you do not even get a seat assigned until you get to the airport. No food or even drink unless you pay."
Pros: "Excellent service"
Cons: "Seating and not so friendly"
Pros: "Heathrow Airport has a lot of stores to keep you occupied"
Cons: "Late notice of where our gate was located. By the time we got the news, we went to our gate and the people were already boarding"
Pros: "I like the staff and the generous host of them"
Cons: "The price was not matching the benefits of the ticket because it was without check in bag (luggage) and every single thing you have to pay The type of aircraft there are using its too small business class is very poor nothing to compare with other company."
Pros: "That I arrived"
Cons: "Iberia flight was delayed by 45 minutes causing me to miss my connection from London to Dublin."
Cons: "In flight entertainment didn't work and crew wasn't concerned and didn't do anything about it."
Pros: "seat is comfort"
Pros: "Flight was safe, aircraft was clean and luckily with enough room under the seat to store carry on bag"
Cons: "The fact that all the passengers boarding in "group 3" were forced to check in their carry-on bags if they did not fit under the seat; and retrieve those at the baggage claim area (not right after exiting the airplane) In my case I was able to store my carryon under the seat in front of me after pleading to the crew and gate members to let me try because of my connecting flights. There is no complimentary food service, even water is charged."
Cons: "I stopped at the Iberia check-in at Barajas in Madrid. They sent me to BA check-in, where I waited 45 minutes to find out that I should be at Iberia check-in. Then, Iberia check-in had to send me to last minute clerk or I would have missed my flight. Last minute check-in ended up being the same place and same clerk I began with."
Cons: "A porter checked our bags at the gate without asking us whether we were traveling beyond London, so the bags were never transferred to the transatlantic flight nor did they arrive in SF. It wasn't necessary to check them because there was plenty of room in the overhead bins when we got on the flight. We immediately asked a flight attendant to help when I realized they might not go through and he said he spoke to someone who caught and tagged the bags to go through, but it still didn't happen. It would have been easier if he had just brought them to us on the plane. Another women's bag was taken with all her baby supplies and bottles in it for a 16-hour travel day. Very frustrating for all of us."
Cons: "Mistake Kayak or its subcontractor made in listing the name of my wife incorrectly. This created a real hassle in getting a boarding pass in her name"
Pros: "Crew was very attentive and cabin was clean . There was no entertainment so I gave that question a 3 star not that it was bad."
Cons: "Can’t think of anything I didn’t like"
Pros: "short flight, on time"
Cons: "indifferent crew"
Cons: "Food could have been better."
Pros: "Everything abou the airline. The boarding was quick, the flight crew were wonderful, the flight was clean and smooth."
Cons: "Passengers moved their seats all the way back without considering people behind them. Very small leg room."
Cons: "There was no complimentary water or beverages"
Pros: "Flight on time"
Cons: "Check in was terrible, did no allow online and on the desk a lot of misinformation which sent me to different desks for check in. Personnel Needs training!!l"
Cons: "Upon boarding the aircraft was really hot, I was sweating in my seat... I did not receive any complementary drinks or snacks."
Cons: "Very limited room to move. Rather impersonal"
Pros: "Nothing"
Cons: "They forced us to check our bags at the gate even though we had an international connection to make in London--to continue flying to Chicago. As a result, we had to go through customs and security in London, and would have most definitely missed our connecting flight back home to the States if not for a woman in customs at Heathrow who let us cut to the front of the line. I will never fly Iberia again and will be lodging a formal complaint."
Pros: "Nothing"
Cons: "No free snacks or drinks"
Cons: "Chair design very uncomfortable. Food was for sale - I find that really cheap. It's a two-hour flight. Drinks and snacks should be part of the package."
Pros: "Easy check in and comfortable seats"
Pros: "Flight attendant didnt help to pup up my luggage; even water was not free"
Pros: "The flight delayed for 2hours. I required the blanket but it was used with lots of hairs not really hygienic. The crew was not friendly and kind of rude."
Cons: "Too little time to connect with another flight at Heathrow. Missed my connecting flight. Why is there an additional security checkpoint at Heathrow when you've already been thru security at another airport? Poor design for international arrivals."
Pros: "Short 2 hour hop to Heathrow, adequate seating, nothing challenging about this flight. Barcelona airport is very user friendly, open and expansive. Service was good on the flight."
Cons: "Landed at heathrow, which is a sprawling airport and plenty of time required for the endless walking, bussing, and subway connections between terminals and gates. But efficient."
Pros: "Space, meals, movie selection"
Cons: "N/A"
Pros: "The flight overall was very comfortable and the crew were very accommodating and attentive."
Cons: "About halfway through the flight got diverted to drop off a critically ill passenger, so instead of it being an 11 hour flight, it was a 16.5 hour flight. Not anyone's fault, but still incredibly inconvenient."
Pros: "Nothing"
Cons: "Kept us waiting for five hours"
Cons: "Late departure."
Pros: "Nothing"
Cons: "There was bad weather which understandably caused delays, however the communication during this eventual 16 hour delay was horrendous. We were told for the first two hours that we would be delayed each hour and then they would make a decision to delay another hour. This went on for 4 hours (the last two hours of which we did not receive any updates). The flight was originally scheduled to leave at 8:10. At 12:30am we were told our plane was at the gate and being prepared for us to board and the agent giving announcements said we were "guaranteed to leave TONIGHT". At 1am we were told that unfortunately the plane got to the gate just a bit too late and not the crew are not legally allowed to fly and the flight would be pushed back until 8am. At the time, I thought 7 hours was strange and I'd assume the crew would need more like 8-10 hours to rest. Unfortunately because we were told so late, all hotels were booked up. I live in NYC and would've gone home for the night however because we needed to be back by 6am (what the agent suggested), there seemed no point in leaving. We were not provided with any pillows or blankets until 4 in the morning. At 6am the next morning, we were told the crew needed "more rest time" and that our new departure time would be 9:30. How is it that the crew now needs more time? Shouldn't that have been figured out at 1am? Before we board, one of the agents thinks they will "lighten the mood" with the following comment - "Who would've thought a little bad weather would've caused this?" Absolutely not a time for jokes and people were very angry. We finally board for what we think is finally a 9:30am take off. No - now two new issues - 1, the co pilot is late (LATE? how can you be late when a flight has been delayed 16 hours) and 2, they needed to remove package from the plane for people who were no longer taking this flight. In the end, we took off around 11:30am which messed up a lot of peoples connecting flights, pick ups at the airport, etc. I will never fly this airline again."
Pros: "Guests were boarded quickly. Crew was friendly."
Cons: "Food was tasteless and bland. Crew was not very attentive."
Cons: "The fight from Chicago to London was a nightmare."
Pros: "Best transatlantic flight for a long time. More legroom quiet and delays were communicated well"
Cons: "Would have liked another couple rounds of water"
Pros: "Very friendly and helpful crew."
Cons: "No food or drink offered except for if the customer pays for them, very poor idea."
Pros: "Loved the gluten free meal option."
Cons: "not enough leg room. and i have to point out that I am a petite 110 lbs, 5'2" woman. although the flight is short, a complimentary snack and drink would have been nice. instead, you had to pay for anything you wanted. prices on top of that, were exaggerated. very disappointing."
Pros: "I requested special assistance (wheelchair) at the last minute, no problem. Plane left on time and arrived early. Fodder was OK, no great. Complimentary wine on the international flight I'd appreciated! Staff very friendly and efficient. Nice job, American Airlines!"
Cons: "Didn't have individual TV screens, not really a biggie, but it is nice when that I'd available."
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