Daily cleaning, installation of cabin HEPA filters
|September||Best time to beat the crowds with an average 3% drop in price.|
|July||Most popular time to fly with an average 11% increase in price.|
Average price round-trip
|$861||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
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Scores according to KAYAK customer reviews
Pros: "Crew was friendly and efficient. The flight got in slightly early. Baggage was swiftly delivered after our arrival."
Cons: "Very little legroom. I would have appreciated a small lunch item, beyond a tiny bag of almonds or two small cookies. But this is where we are these days with air travel."
Pros: "I like flying with Delta, it's just I was not feeling well and our flight got delayed and delayed and delayed. We finally made it on and the extra comfort was great"
Cons: "The food selections not so great. The sandwich was hard. Could use more options."
Cons: "Rude crew. Dirty plane."
Pros: "Missed connecting flight because of late plane."
Cons: "To be in the plane instead of being placed on standby."
Cons: "13 hour delay"
Pros: "The gate agents and flight crew were very accommodating."
Cons: "I was extremely annoyed that TSA Pre-Check was unavailable at Terminal 2 at 8:15am. This is unacceptable and not the TSA's fault. I fault the airline for this oversight. Delta needs to communicate better to the passengers if there is a possibility of this service being unavailable at an airport."
Cons: "Tightly packed seats made for discomfort. My knees were touching the seat in front of me."
Cons: "Wifi didn't work"
Cons: "Both Copenhagen and New York need to go a better job on the flow of passengers through Passport control."
Pros: "Snacks and drinks and movies on point."
Cons: "No cheese its."
Cons: "Even the baggage was quick (highly unusual for Columbus, Ohio)! Everything went smoothly."
Cons: "Person next to me overflowed into my seat…"
Pros: "Although the weather was sketchy and the flight was delayed about 2 hours, the actual flight was much smoother than forecasted."
Cons: "First time I've experienced a boarding procedure that seemed disorganized."
Cons: "the flight was delayed by about 90 minutes and the gate was changed two times."
Pros: "Departed on time. Very courteous crew."
Cons: "The floor of the aircraft was cold!"
Cons: "Crying baby"
Pros: "Immagration was fast and organized didn't take long to move through customs. Quick and smooth"
Cons: "It was a late flight and didn't see the flight crew much at all"
Pros: "Although our flight was fully booked. The crewmembers on this flight was professional, friendly and efficient. We boarded quickly and took off on time. We even arrived ahead of schedule. Each passenger was given free headphones and complimentary beverages and snacks. I love Delta they are a cut above the rest. They are constantly striving to put the customers needs and wants top priority"
Cons: "Tight seats need more legroom"
Pros: "Excellent crew, snacks and coffee, comfortable economy seats. Plane landed 15 min early. Bags beat me to the carousel."
Pros: "Generally, Delta is cleaner, their terminals are much nicer, and the experience is better than one with American and United. I wish they had more direct flights to my normal destinations--I'd fly with them more!"
Cons: "Someone unloaded a lot of crumbs on my tray table and they all got smooshed on the back of the seat between the tray table and chair. It was pretty nasty. (The tray table was clean, the back of the seat wasn't. Please be nasty.)"
Pros: "Gate Agent was extremely helpful and compassionate regarding making sure our family (traveling with adolescent children)was accommodated ."
Pros: "On Time, comfortable seats, good coffee and mixed nuts, smooth flight and landing."
Pros: "Food was good and so was the movie selection"
Cons: "Boarding was slow and the interviewers were disrespectful. Also I was upgraded last minute and I could never understand the system by which upgrades to first class are granted. Just because I used my points to buy the flight I wasn’t eligible for an upgrade to the one seat left in first class even though the flight is full and I am the first one on comfort+ upgrade list and there was no one on delta one upgrade list."
Pros: "Nice enough crew"
Cons: "The MD88 is such a crappy plane for anyone that wasn't born a dwarf. I'm tired of filling out these and yet you do nothing about it. It is criminal to cram is in like sardines like this."
Pros: "Female flight attendant was incredibly personable and had a bubbly personality. Definitely made you want to smile"
Cons: "Not enough room. Could have better technology and better food choices."
Cons: "App did not work for entertainment."
Pros: "Always nice to be on an American plane out of an American airport.....SO much more professional. :))"
Pros: "Love the hospitality and the staffs kindness"
Pros: "The initial boarding process was quick, smooth flight"
Cons: "I've never had a flight wait over 30 minutes past departure got other people to make a connection and get on to this flight. Seems beyond normal and wrong to those that were there in time and on the flight to support an on time departure"
Cons: "For the second consecutive Delta flight, one at LGA, one at JFK, (it’s never happened on any other airline) TSA pre-check was closed and over a dozen agents trying to upsell the CLEAR program were working hard to get people to spend $175 not to wait in the resulting one hour long line."
Pros: "Seats and crew were fabulous and the flight itself was very smooth ."
Cons: "This particular plane had no entertainment system whatsoever, big disappointment."
Pros: "Had tv & movies available but kept losing signal"
Cons: "Terrible turbulence. Very rough landing. No beverage service. Late taking off."
Pros: "The crew and service were outstanding, seat was comfortable."
Pros: "I was going for weekend trip and because of delays I would've been there less than 20 hours. But Delta was terrific in giving me a refund and essy to work with via Twitter. 2 hour phone delay but they called me back to complete refund."
Cons: "Chaos at gates. Changed gate 3 times. No real updates."
Pros: "there was NOTHING good about the trip from nc to atl to fl!"
Cons: "where should i start? my flight was delayed leaving NC to ATL. after standing in line for over an hr trying to speak to someone about the issue. i was notified on my phone i could keep my current flight or rebook of course i wanted to keep my current flight since it was my birthday weekend. i then called delta (in nc) for help since they told us we wouldnt make our 1030 flight and we might have to stay in a hotel that night until we could rebook the flight. not cool! i was told by a person (in nc)about what i should do once landed in ATL. they were beyond rude. they turned their backs or gave half answers. when asked about the hotel for the night they told me they werent going to handle that and i had to pay for a hotel AFTER i was just told by a delta agent that if i had to stay overnight my hotel was going to be covered. i then again called a delta agent in ATL after being informed that my status on the stand by list wasnt activated and i had less than 10 mins to make it to the next terminal and try to get activated and i would probably not get onto that flight to leave ATL. we were told that we had to stay in the terminal that night. my whole trip could have been ruined from the start from the flight being delayed in NC to talking to rude delta agents in NC and ATL. my flight status being one thing and then finding out it was something else. i never had to deal with something like this."
Pros: "Even with the weather being bad, the flight crew handled the situation really well. No one on the plane freaked out which was awesome, so I'm happy with the way they handled it."
Cons: "The weather was pretty nasty so we had to be re-routed to Cleveland to get more gas before landing in Columbus. It definitely wasn't the airline's fault, but it still was annoying. Thankfully I didn't miss anything!"
Cons: "Super delayed. Sat on runway for 2.5 hours"
Pros: "Everything was just as I have come to expect -- efficient, polite, and courteous crewe"
Cons: "I'm not sure what to say about Delta and their maintenance program. On a three part trip, Delta cancelled two of the flights giving maintenance as the reason. So it appears they are flying planes until they breakdown. Besides making me not trust the flight worthiness, the cancelations turned my 8 and a half hour trip into a 25 hour trip forcing me to spend the night in the MEX airport."
Pros: "We did eventually get there"
Cons: "What should have been a 90 minute flight took over 4 hours! Between mechanical failure, overbooking and waiting for gates and sky bridges we missed our connection. Then when they rebooked our connection on a British Airways flight, BA couldn't pull up the tickets and we wasted yet another hour while Virgin Atlantic and Delta both passed the buck as to who was responsible for correcting it so we could get on our rebooked flight, which we BARELY did with only 2 minutes to spare!"
Pros: "gate and plane staff friendly, smiling and helpful."
Cons: "Uncomfortable seats, no cabin service on short flight, no power in seats."
Cons: "Delayed flight, mechanical"
Pros: "Excellent. Smooth staff. Lots of humor and smiles"
Cons: "No entertainment except paid WiFi."
Pros: "Really liked the plan"
Cons: "See above."
Pros: "I was very grateful to have made this flight on standby."
Cons: "Someone has to sit in the seat next to the restroom. Had I a choice in the matter, I would have preferred to sit elsewhere. But as I said, I was grateful to have made the flight, and arrive at my destination a mere 3 hours late."
Cons: "Never made it to destination"
Cons: "Cheap airline, entertainment system failure, paying for soft drinks?????? Food was an absolute disaster on one flight and no food service at all on the second flight. Abysmal service on both legs. Call for further details."
Pros: "Because of bad weather at the Faroe Islands, the aircraft made a missed approach (go-around) on the first attempt to land. The weather had improved sufficiently to make it in on the second attempt. The pilot and the cabin crew were excellent in keeping everyone informed, and telling us the status of the weather and the likelihood of getting in. The pilot was outstanding in his communication with the passengers and the cabin crew were great in re-assuring passengers after the missed approach. The flight crew handled the difficult weather conditions very well."
Cons: "The agent at the gate misled me into thinking there would be no fee associated with a checked bag. When it turned out there was, I was told it was too late."
Pros: "Good experience. Nothing extra-ordinary. Only complimentary tea, water and coffee."
Cons: "Flight arrived on time."
Cons: "When trying to board in Copenhagen there were some mishaps, but these were mainly caused by people ignoring signs along the way. They did not offer any complimentary snacks at all. Only one drink"
Cons: "Seat was uncomfortable."
Pros: "The flight was very comfortable. I came to know this after I feel asleep instantly after take off."
Pros: "Had to pay USD 75/bag which was not clear when I booked the ticket. You have to inform the customer about these rukes."
Pros: "Everything was on time!"
Pros: "I had a row to myself because I was a 1st class ticket holder but they didn't actually have 1st class seating."
Cons: "Smaller than average seat size."
Pros: "At least on long-haul flights SAS Plus is quite nice, much closer to business class service than your usual premium economy offering. Real silverware, good drinks, pretty good food, plenty of space and a nice blanket and pillow. The lounge in Copenhagen is quite nice too."
Pros: "Great leg room."
Cons: "The food was just ok."
Pros: "Up and down. Crew was great!"
Cons: "Although it was entirely SAS's fault that I missed my connection in CPH, they refused to reroute me on another carrier. They routed me on another SAS flight to ORD, and from there back to BOS. Hence my arrival was delayed from 3.20 PM to 12.130 AM after midnight."
Pros: "crew was really nice and efficient"
Cons: "no complimentary beverages"
Pros: "The attendant made sure we got checked in and on the flight even though there could have easily been a hang up that prevented us from getting on the flight. It was pretty empty so we got a full row again for all our baby stuff. Very nice"
Pros: "The standout moment for me was how the crew treated my son who realized, as the door was closing, that he had forgotten his bag with all his schoolbooks. They were very kind and responsive and helped him find the bag with no fuss and without making him feel bad."
Pros: "Flight was on-time, fast, efficient boarding, on-time arrival."
Cons: "SAS is really running down quality of service. An old bird that was showing its age and interior wear. No in-flight entertainment options. Food / beverage options are not on par with expectations or other airlines. Only no-cost drink options are coffee or tea. Juice, soda, water - all for a fee. Snacks available for sale include potato chips and nuts. It's 2017 folks - up your game!"
Pros: "Flight was not full so there was plenty of room."
Pros: "Being on time"
Cons: "Jetlag from the previous flight, please do something about it, just kidding..."
Pros: "Quick Flight"
Cons: "Just a long layover, but what are you going to do"
Pros: "The flight was on time The lounge (SAS) in Copenhagen, but that had nothing to do with the flight"
Cons: "Rather indifferent organization in Copenhagen at the gate, and rather rushed service (granted it was only an hour+ flight from Kastrup to Arlanda), I was not even asked for water or tea/coffe when the cart zipped by, maybe because I did not speak Swedish/Danish"
Cons: "to realise at the airport that they will charge me 70 EUR for one luggage for one way only is outrageous! it wasnt clear at all that there wasnt luggage included in the price of the ticket... all of my previous tickets bought via kayak and priceline were also with luggage included and we have understood the given price as including luggage! i find it very negative and very bad experience and feel robbed, this is not acceptable business approach. my suggestion is that you will refund me the extra cost for the luggage. thank you."
Pros: "SAS is the best airlines !!"
Cons: "No food, no entertainment. Bring a book."
Pros: "It was perfectly On schedule, the plane was very clean,"
Cons: "Pilot was not easily understood, boarding was a nightmare"
Pros: "Easy boarding"
Cons: "No food option, Drinks are not free(international flight), no toilet paper"
Pros: "Introduce meals even to economy class"
Pros: "The flight was comfortable. Boarding was fast and easy. Flight crew was attentive and friendly. I would 100% fly with SAS again."
Cons: "Our checked bag was delayed for a very long time. It came out 15 minutes after our baggage carrousel claimed all the bags from our flight were completed. My wife was obviously extremely concerned and it started our honeymoon off on a more stressful note than it had to be."
Pros: "Staff seemed nice. Boarding didn't take too long even when I was selected for a random check."
Cons: "The air conditioning didn't go on until take off. There were no options for food. All alcoholic beverages were not complementary and priced too high. I got sick after eating the meal that was provided. i reserved a seat but at check in the computer assigned me a different seat number. I was flying with a family member and instead of sitting next to them I had to sit next to a stranger."
Pros: "Food and movies were great!"
Cons: "Couldn't afford a seat with leg space."
Pros: "Food was good."
Cons: "Had to pee."
Pros: "connection was easy and quick"
Cons: "A very fat man seated next to me and occupied half my seat, very uncomfortable!!!"
Cons: "They lost my bag on a direct flight that was only two hours. Then said it would take 2-3 days to deliver I won't be in Austria 2-3 days. I am very angry and they did nothing to fix the situation just told me to call in the morning."
Pros: "Too upset to continue senseless survey"
Cons: "Vacation ruined"
Cons: "They were 4 hours late because of their plane problems and made me miss my connection. And because it wasn't part of a "package" they didn't care I missed it and I had to pay for a whole new flight. Horrible customer service and they don't care or take care of their customers when it was their fault. I'll never fly or recommend this airline again."
Cons: "Had to pay for all food"
Cons: "Seats assigned were not as I had earlier picked thus leaving one parent to deal with both kids."
Cons: "Boarding time not announced clearly enough"
Pros: "Short but comfortable."
Pros: "Boarding was easy and fast, and it wasn't a full flight. The Copenhagen airport makes for a very nice layover stop. Drinks were served, but it's too short for anything else. Got us there early and with no complications."
Cons: "Seats were REALLY uncomfortable. no padding what-so-ever. Expect a flat butt st the end of the flight."
Pros: "didn't feel the flight - slept right through it."
Cons: "No one spoke English, very difficult to understand what was going on."
Cons: "There was a forigner who need help and the crew seems to ignore him. He spoke prefect English."
Pros: "Smooth boarding & flight."
Cons: "Half hour delay but not a big deal."
Pros: "I hate kayak. I will never use it again. You have me traveling all over the earth to go into a straight line. I'm so stupid for not noticing this when I book the flights. Absolutely ridiculous. I have two more flights to go and it's taking me totally out of my way. I hate kayak."
Cons: "I hate kayak. I will never use it again. You have me traveling all over the earth to go into a straight line. I'm so stupid for not noticing this when I book the flights. Absolutely ridiculous. I have two more flights to go and it's taking me totally out of my way. I hate kayak."
Pros: "Good service. No problems in Boarding. No problem finding gate."
Pros: "The crew did the best they could."
Cons: "The seats were very tight. Not easy to make yourself comfortable. Too much aircondition, very cold."
Pros: "The seats were great"
Cons: "The films were to old"
Pros: "This is one of the best airlines I've ever flown. Very nice comfortable planes. Excellent air crew. Everything they do is at a high standard. What really sets them apart is the really great service. I had a problem with WOW air not honoring my ticket due to snow. I had to book at the airport on Iceland air last minute. They didn't have a gate agent who could sell me a ticket - so they sent a manager out from the back office to book us so we would not be stranded due to WOW's incompetence. Booked us just minutes before take off, escorted us through security and onto the plane. Start to finish less than 30 minutes. Amazing service. Their class of service is far above that of major carriers. Iceland Air works harder and makes sure everything is right."
Pros: "We were extremely lucky and were upgraded. So no complaints. First class was . . . First class. Excellent service, seats, meals, etc."
Cons: "No complaints. Great flight and service. Thank you."
Pros: "Crew was friendly and helpful."
Cons: "Our flight was delayed a little bit, but they seemed to make up for it during the flight. When we arrived to CLE it took about 45 minutes for our luggage to arrive at baggage claim. That’s not the airlines fault, but wanted to state that issue."
Cons: "The booking was too tight. We BARELY made our flight to Minneapolis and the airport in Rehkjavik is way too small for the number of flights coming in at the same time. We were in a winding, snakelike line for security that went on forever and then when we got through, the lines for the gates were mixed up, without proper seating areas and separation. People were in the wrong lines because it was too crowded to see where we should be. This is a POORLY run airport that needs significant expansion and improvement."
Pros: "The flight and crew were great - the plane was very clean, attendants were very professional always."
Cons: "The very big disappointment in this flight came at the end. Is CLE new to international arrivals? Or is Icelandair in a new international area? There were many long lines - first border patrol (only 3 agents), then customs (1 agent), then - and I have never seen this before - we all had to go through security again, as if at departures (1 scanner and metal detector) and leave our bags to be checked again. Then it became clear why - we had to walk through the length of the domestic gate area. We had to meet our bags again at baggage claim (after more waiting). The plane touched down at 7:15 and I did not leave the airport till 9:00."
Cons: "Wait with boarding until the plane is ready"
Pros: "Very accommodating to me when I was flying solo with my 15 mo. old."
Pros: "Ease of ticketing"
Cons: "Not allowed to bring a backpack as carry-on, waited a bit to board the plane. The flight was fine, nothing over the top. What I expected."
Pros: "Great Flight friendly professional flight crew."
Pros: "On time, crew was great, seats comfortable, and food was very good."
Cons: "Every time I have been to Reykjavik the boarding process is chaotic. Icelandair schedules flights all leaving about the same time in the same area of the airport that does not have enough room to begin with."
Pros: "We landed"
Cons: "Airport jam packed"
Pros: "Good movies selection"
Cons: "Food only for purchase"
Pros: "Iceland Air lived up to its reputation, yet again! Best airline to fly between North America & Europe!"
Cons: "No meal provided on long flight."
Cons: "Iceland air should offer complimentary meals for overseas flights like our carriers United and Delta"
Pros: "Lots of options for the on board entertainment"
Cons: "Airport in Iceland cannot accommodate the number of passengers that fly through there. Long lines, no seats, standing for hours. I won't fly Icelandic air through Rejikyvik again. Also the plane departing from IAD to Iceland was old and uncomfortable. Overall, I feel that I had to run the gauntlet of discomfort and tedium before I could actually enjoy my trip----as if the suffering was part of the package. This airport impacts the flight itself. Now we are supposed to accept an hours delay without apology as if that's ok. Standing in line at the airport for two hours in Iceland just makes me commit to traveling less and becoming more selective in my choice of airlines."
Pros: "The flight itself was nice. Love the free WiFi and entertainment options. Icelandair is one of the most comfortable flights I have been on."
Cons: "I am very upset with how icelandair handled luggage for our layover. Our layover was and overnight, 17.5 hour layover. Not a single staff member told us they would be withholding our bags for the entire layover. Not at check in, not during boarding, not when we landed. We had to figure it out ourselves by asking the baggage info, to which they responded with "if you wait 2 hours maybe it will come on the carousel and you can take it." Mind you it is 1:30 in the morning and we had already waited for an hour, not knowing this was the answer. I am extremely disappointed that we could not access our bags and that not a single staff member told us our bags would not come. I've never had a problem with icelandair until now and I strongly hope this does not happen again to anyone else."
Pros: "Comfort, service, food."
Cons: "Passport control lines were too long."
Cons: "The airport was absolute chaos. No room to wait at the gate, poor communication, no info at the gate, late flights, people crammed into the bus for the plane. Seems the amount of travrlers has simply overwhelmed the airport staff and space. Hot cramped airplane and you have to pay for the most meager snack. By contrast, Jet Blue was spacious and comfortable. Unlikely to travel Icelandair in the future."
Pros: "Very roomy salads good people were nice"
Pros: "Price and friendliness of crew."
Cons: "Few entertainment options and the airport in Reykjavik was terribly congested. It is obvious that the airport is experiencing growing problems."
Pros: "The crew was nice and friendly"
Cons: "It was OK"
Pros: "There was a fantastic and extensive entertainment selection for international flights (including safe options for kids and a range of genres for adults). Variety of movies, selections of TV shows, music, audio books, and more. Make sure to bring your own headphones if you don't want to have to buy headphones. When the flight attendants of my first flight realized several of us were going to miss our connecting flights (after we kindly expressed concern while we waited to de-plane), they worked diligently to talk to four different outgoing flights and asked them to stall. To my knowledge we all made it on our connecting flights, though it delayed the flights for others whom had already boarded. It wasn't difficult to get additional water, which is important when in air for an extensive time."
Cons: "Based on all of my flights to / from in this journey on Iceland Air, they tend to lose time in air or have some sort of ground delay. That said, I would encourage buyers to select flights with at least a 2 hour stop over in Iceland to prevent stress, especially if you want a wider selection of food sonce the airport has more options and IA doesn't serve food for free on any of their U. S. To/From Europe flights."
Cons: "Delays. Shuttle buses. No free meal."
Pros: "In flight entertainment was great"
Cons: "I would prefer a free snack on the plane"
Pros: "Crew were friendly, boarding was easy. Arrival was also straight forward."
Cons: "Ear buds were not offered. The movies were a bit dated."
Pros: "Using SAS lounges and booking services"
Cons: "The seats were actually uncomfortable with little padding and no lumbar support."
Pros: "The staff was friendly. Easy to check in. Comfortable seats. Included soft drinks."
Pros: "Flight attendants nice, helpful"
Pros: "Check in, flight, everything"
Pros: "They are working beyond capacity and it shows. Too many people in small placez."
Pros: "I was assigned to the back of the flight in between 2 mothers and 3 babies. I thought it was going to be a very long 3 hours. The plane was almost full. My flight attendant (I wish I had gotten his name) said that if there were any opening spots, he'd move me. I didn't think it was going to happen. But a couple of minutes before take off, he whispered in my ear to come with him. I was led to the front of the economy section. There was nobody next to me. The attendant definitely hooked me up. I got up so quickly that I forgot know candy in the back of the plane. Another flight attendant brought it up to me. I will definitely recommend Icelandair to people."
Cons: "The whole experience"
Pros: "Food was good, plane was clean"
Pros: "Icelandair was amazing! The crew, the flight, the comfort were all top notch."
Pros: "Crew was helpful."
Cons: "We have"
Pros: "Free movies and TV"
Pros: "Smooth flight. Very comfortable."
Cons: "Both my flights to my destination and home with Icelandair were delayed over 24hours. Customer service was awful, no communication."
Pros: "The airline crew was very nice."
Cons: "No food on the flight."
Pros: "Fast layover in Reyjkavik"
Cons: "Not enough seating at the gates."
Pros: "friendly crew members."
Cons: "i was seated in an exit row with no in-flight entertainment. seats a bit narrow."
Pros: "The plane was comfortable and the seats reclined"
Cons: "You have to pay for all food and drink and entertainment. So I brought my own food and water bottle, took an Ambien, and slept most of the flight"
Cons: "It was late and no explanation."
Pros: "In flight entertainment"
Cons: "Poor communication"
Pros: "Crew was friendly and helpful."
Cons: "Boarding was a free for all.... After premium seating, no order, lots of confusion with people stuck in the aisles."
Pros: "the price is great, there's movies to watch through the flight"
Cons: "the seats are incredibly uncomfortable, the boarding process is a mess (no groups so everyone rushes to board at the same time, no lines), there's no food on a transatlantic flight. They were also extremely affected by the air traffic controller strike. On our way to Europe we missed an entire day having to get re-booked after missing our connection in Iceland. On the way back (this flight) we had a 17hr layover, and our flight back to the US was delayed 2 hours -- but we didn't have a connection to make in the US, so this didn't affect us that much, apart from being home two hours later. I probably will not fly Iceland Air again and would NOT recommend them."
Pros: "The crew seemed like nice people."
Cons: "Delayed on every single leg of every flight. Delayed baggage. Noisy plane environment with lights on, even on red eye. Shaky landings. Ineffective at best customer service in copenhagen. The Reykjavik airport is horribly organized; the boarding process was the worst I've ever seen. The was no organized line to speak of and the confusion was extreme since the groups from three different flights blended together. The airport also lost finctionality identifying the gate for our flight on their boards and hate sign."
Cons: "Rude staff"
Pros: "The crew was ok. They seemed really hectic between Heathrow to Rome."
Cons: "The seats were too tiny for business class. Nowhere to put anything. So close to next passenger. I would not fly business class again on BA Terrible entertainment. No interesting movies. I guess they tried to have movies only with British actors/actresses. Nothing current. That’s pretty bad for almost. 10 hours flt. He seats in business class between Heathrow to Rome were like regular seats except with the middle seat blocked off. Food was just ok."
Pros: "Breakfast was great, quick loading , great staff ,leg room was much better for my 6’1” husband with a knee replacement."
Cons: "Due to my husband’s knee replacement, he is always taken to another area to be searched and checked while his wallet and all of his valuables ate left on the conveyer belt unattended and could be stolen by anyone. I grabbed his stuff but they didn’t know who I was. They need a more secure policy."
Pros: "Crew and agents very friendly and helpful."
Cons: "BA computer system did not link our payment for excess baggage to our itinerary so we had to spend time checking in to resolve. Carry your receipts for any payments."
Cons: "Our luggage was lost and the flight was 1.5 hours late."
Pros: "The crew was very attentive and professional. The seats were comfortable and food was good!"
Cons: "Keep the lights off :)"
Pros: "rebooked onto another flight due to missing connecting flight in london"
Pros: "On time."
Cons: "The dinner menu was ok. I didn’t like the breakfast at all."
Pros: "I liked that it was a short flight."
Cons: "I didn’t dislike anything about the flight."
Pros: "The crew generally is kind and patient. This older aircraft had new seats installed."
Cons: "BA now doesn’t even provide you with a glass of water or peanuts for free. Everything is buy on board like Easyjet or Ryannair. Entertainment is non-existent as are any type of power outlets. Seat pitch is very tight."
Pros: "On time and comfortable flight."
Cons: "No free snacks."
Pros: "Food was good , very comfortable seats and the time we departed to the time we arrive I will rate it 10 out of ten I felt as if I was on a 2 hours flight . It’s was just one of those wonderful BA flight I can’t forget"
Cons: "It’s was just the hassle to get from Terminal 5 to Terminal 3 with luggage but made it all in all"
Pros: "We sat on the run way for 2 hours. Absolutely horrible experience."
Cons: "Being stranded on the run way for 2 hours, ugh. Painful."
Pros: "Nothing This is not what i wanted on an international flight ."
Cons: "i Had arrived early and was seated properly... however they held the plane over one hour delay to help late passengers ... this made problems with the connection flight .. they sent us to the wrong terrmknall and lost our luggage.. I feel like this was planned so they could sell out seats at a higher price last minute Fix all the above Call me to make this right"
Cons: "I had a drink ( whiskey)and requested for some snacks to go with the drink but was told they had only pretzels and nothing else"
Pros: "They Charged Exec Platinum for water"
Cons: "That they Charged Exec Platinum for water"
Cons: "I felt that I was treated differently because I am American."
Pros: "Crew was bery good and entertainment package helped passed the time"
Cons: "Economy seats too small and no leg room. Dinner was a disappointment even for airline food."
Cons: "We waited on the tarmac to deplane longer than we were in the air."
Pros: "Overall an outstanding experience. Staff is attentive and cheerfully accommodated people throughout the flight. No request was denied as far as I could tell."
Cons: "We had a 2 hour delay on our flight from Heathrow to LAX. That being said it was during the most severe cold front to hit North America and counterparts flying with connections in some of the hardest hit town had delays of 24 hours or more."
Cons: "queing; crampped seats"
Pros: "As always very police cabin personal and the flight was on time."
Pros: "It wasn't a BA flight, but AA. Confusion reigns!"
Pros: "No frills 2 hour flight. Comfortable and I slept the entire way."
Cons: "Boarding could have been a bit more seamless. Was very disorganized."
Pros: "Great Crew, fast boarding, very accommodating"
Pros: "Flight arrived early at destination. Movie and TV options were. good. Crew was fine."
Cons: "Ran out of dinner options early. Screen for entertainment was small. Boarding area in London is away from bathrooms and shops so once you are screened in, you're trapped until boarding."
Pros: "The seats were comfortable and roomy."
Pros: "Short flight, slept all the way!"
Cons: "Did not eat and no entertainment on this short flight so food and entertainment not applicable."
Pros: "Very courteous attendants"
Cons: "It was all good"
Pros: "Good seats, good attention to the kids prior boarding."
Cons: "Language with the personnel was a minus. An experienced flight attendant uttered "Jesus F..... Christ" - as a reaction to people getting up before seatbelt signs have been switched off seems fair, the wordage is unacceptable from an airline that ought to be a pillar of decency."
Pros: "Crew was polite, helpful."
Pros: "Comfortable cabin pleasant crew. On time."
Cons: "BA charges for everything even water."
Pros: "Crew was very helpful with an issue I had with my second flight"
Cons: "No complementary snacks"
Pros: "The entertainment controls give many options which is nice to help pass the time."
Cons: "The attendants were not as helpful as I thought they should have been and actually were a bit unpleasant."
Pros: "That I was in shape to run from one terminal to another to catch the flight"
Cons: "The transfer flight was a disaster - see above. We dragged a car seat to the plane and dropped it off before we boarded. Upon landing, there was no car seat to be found. We were told to go to baggage as it would be there. We waited for over an hour for it to come through and it never did. Again no ground staff available to assist. Airport security advised to go BA office. They located the car seat in London. It never made the flight?! We arrived Wed and the car seat wasn't delivered until Friday. Again, no contact from anyone. I received a call from the courier when I was out. Overall, atrocious customer service from BA"
Pros: "The crew."
Cons: "No leg room"
Pros: "Boarding was exceptionally well-handled. Boarding passess/passports were checked prior to entering the boarding area and seating started when people came into the boarding area so passengers were finltering onto the plane immediately without the first calls for priority passengers."
Cons: "Short flight, not much to notice or complain about."
Pros: "The folks at British Airways somehow got us on a flight to London."
Cons: "You booked us on a flight THAT DIDN'T EXIST. Thankfully, BA had another flight leaving almost a half hour earlier to London."
Cons: "I was annoyed that they charged for soft drinks and water on this flight. There was no entertainment. Just a seat on a plane."
Cons: "like all the other airlines you get nickelled and dimed to death"
Pros: "was not impressed with this experience in any way. The flight was late because two elderly could not walk the stairs. The train to the terminal was horrible."
Pros: "Crew, food, entertainment all good. USB charging a nice touch"
Cons: "We purchased two tickets together but were assigned seats far apart. We couldn't check in using on-line app. It wanted Visa information for USA travel even though we are US citizens, all info was entered into our flight, and we had already flown the outbound leg. The partner airline for the first leg checked us in, noted that our seats were separate and said they unable to change it. We called BA customer service - they were unable to change our seats. On arrival at Heathrow there was a huge wait at the BA processing center, when we finally presented our boarding passes and asked for a change the representative told us there was no time and we should run to our gate. I sat next to two people traveling solo so sitting together was obviously no problem Seating people on a combined booking separately, and never finding a solution other than "run to your gate, we are really behind" is verging on terrible customer service."
Cons: "The flight was delayed over 2 hours after already being there for a 4 hour layover."
Pros: "Once you get to the plane the service is incredible. The planes are comfortable and the food is worth paying for."
Pros: "The first class steward who helped us when he didn't need too. The free films."
Cons: "I flew British Air in the past and had excellent service. I actually would have paid a bit more to choose them as an airline. No longer! Horrible service. Our stewardess was rude and unhelpful. Best example, when my husband turned in the remains of his last meal, something had leaked over his tray table. She didn't bother to help. He luckily had some extra napkins. She watched him clean it up and then left without taking the soiled napkins. Thanks. The meal quality was poor on the international flight. American handled the start of our vacation. Such a superior international flight quality compare to British Air."
Pros: "The crew were awesome-very polite, friendly and helpful! Food was also excellent."
Pros: "The agents and crew were exceptionally friendly and helpful. The boarding was timely, the crew was very friendly. The service was exceptional. The only issue was seating, too cramped. I am 5'11"and weigh 135. I was uncomfortable in my seat. My husband was uncomfortable in his seat. This made a 9 hour flight rough. The crew, food and entertainment were great, but the seating made me think twice about flying to Europe on British Airlines in the future."
Pros: "That the flight was not full and empty seats to stretch out your legs"
Cons: "The movie selection was poor. Sat near crying baby and autistic kid very unpleasant. Should have section for family and kids and a way to alert other passengers of young children seating."
Pros: "The crew and entertainment were great."
Cons: "The amount of legroom provided for an 8.5hr international flight was far too little."
Pros: "I liked that there was wifi on board."
Cons: "We had a 3.5 hour delay. The crew could have offered extras to make up for it."
Pros: "The cree was great. Plenty of room in economy plus. Timely boarding."
Cons: "The food was hard on the edges and too spiced on the salad."
Cons: "My SAS flight (which was operated by Air Canada) was delayed by more than 2 hours. A friend who was a fellow passenger was charged for 1 piece of baggage. She should have gotten a break from the baggage fee because of the delayed departure. That's another thing. Why is it that some passengers (like my friends and I) didn't have to pay for our checked baggage, but some passengers (like my other friend) had to fork out a fee for her checked baggage? While we were waiting for our trash (after our meals) to be picked up by a lady crew member, she took so long chatting with a couple of passengers that we had to wait a few minutes before she can get our trash. By then I was dying to get to the bathroom and nearly had an accident as a result. In the future, I'll try to avoid flying with any SAS flight (operated by Air Canada) if I can help it."
Cons: "Flight was more than 2 hours late - same as the flight from Columbus to Toronto when we left- the ground crew did not know or care where the plane (a replacement craft) was coming from or when it arrived and let it sit on the ramp for about 15 minutes before marshaling it in and the seats we got after waiting all that time were excessively worn and felt like we were sitting in bowls. The logistics either of Air Canada or at the Toronto airport for domestic flights stinks. I will try to avoid both in future."
Pros: "from LA to Toronto, between the seats was roomy"
Cons: "to LA, between the seats was very narrow"
Pros: "The entertainment selection was great. There were a lot of movies available."
Cons: "There was only one working bathroom for coach. I think they said there were 3 working toilets total on the whole plane. I usually like airplane food, but this time it wasn't good. The exit row seats that we "upgraded" to were incredibly narrow, and there's nowhere close to stow your things. Then someone was in our seats when we boarded, and they took all our overhead bin space, so we were left with nothing for our flight. I would Not recommend paying extra for the exit row seats."
Cons: "Getting charged Air Canada rates for Air Canada Rouge comforts. 9 plus hours with zero entertainment. Basically stealing money. If this is the service offered should be at cheapo airlines price."
Cons: "The entertainment system did not work - it cut in an out, I had to restart a movie 3 times. As well, the seat felt damaged - it leaned to one side. Made for a very uncomfortable 8 hours. The leg room is getting worse"
Pros: "It was aweful !!!...."
Cons: "Staff barely available . Entertainment, drinks charged ,why ? They were free flying to Europe ?!.Air Canada Rouge terrible in every possible way !!! Flight delayed by 2.5 hr....bathrooms dirty and when same mentioned ( no room to place more dirty towels in) staff indifferent !!! Lufthansa is shooting itself into foot by Air Canada alliance .Never again will I book my flight with Air Canada Airlines ( God forbid Rouge).Flight Toronto Vancouver ,disgrace ....freezing cold on board but staff wouldn't notice same because they were not present except giving off skimpy 2 servings of water/juice . Tea (old ,too strong,yak).Wake up people ,none of the passengers I spoken to had anything positive to say ! I liked my Lufthansa flight to Europe but for the sheer reason having to return with Air Canada I will avoid booking this flight .Thank You."
Pros: "Excellent service, good food, business class on the 787 is very nice."
Pros: "Not great seating on this smaller plane for business class. Staff was good. Didn't eat so don't know how the food was."
Cons: "Business class seats were small. No difference from economy"
Cons: "The aircraft was very old, without entertainment. Most of the crew were unenthusiastic. The food was less then average. A very different experience then flying from Toronto to London the week before, so quite disappointing."
Pros: "Both my first and connecting flights were delayed despite excellent weather. No explanation was offered."
Pros: "Compensation for my issues"
Cons: "Forced from flight requiring a 4 am wake up for a flight to Vancouver where that flight was delayed. Then they lost my bag. Missed a day of work and had pay for an extra day of dog sitting."
Pros: "My flight was on time"
Pros: "Friendly and helpful flight attendants"
Cons: "No earphones supplied at all, for such a long flight, and as I did not have a pair of my own, I was unable to access the inflight entertainment. They ran out of one of their two entrees. I got the last of the chicken while my seatmates had to settle for the pasta. I felt guilty about this, and I was only sitting midway on the plane."
Pros: "Normal quick flt."
Cons: "Nothing really, pretty standard."
Pros: "Last row seats recline. Plenty of entertainment options. A long flight with one large meal, frequent drink options and snacks. Turbulence that the crew handled well, especially the landing."
Cons: "Seats on planes are just too small. Control panel to each screen is on the arm rest which kept getting hit accidentally. Poor choice of placement. Plenty of food but not all that tasty."
Cons: "Flight was delayed for 1 & a half hours. no explanation. Was an hour flight to Columbus but we had to wait 45 minutes for our checked baggage because Air Canada didn't have enough people on staff. Our wait for baggage was almost as long as our flight. Everyone was really mad not just us."
Pros: "Good boarding procedure"
Cons: "Flight kept getting delayed without announcements or explanation. Seating is real tight with not enough seats in the commuter area"
Pros: "Awesome entertainment and tech interface at the seats!"
Pros: "it is on time no hassle every things is smooth"
Pros: "The view from the window seat was all that was good about the flight."
Cons: "The flight attendant (lady with short red hair) was very rude to a customer I was sitting next to. When food service came aroind, people had there seats back amd instead of addressing everyone to politely put their seats in the upright position, she specifically told her (in a very harsh tone) to put her seat up for consideration of the person behind her. The customer said she couldn't because the person in front of her had her seat reclined as well, which left her with very limited space to eat. The flight attendant continued to say she needed to pit her seat upright or take a seat in the back of plane. I was in shock by the flight attendants' unprofessionalism. Flight attendants also need to provide passengers with pens to fill out declarations. Some would not provide customers with pens. I will never fly Air Canada again!"
Pros: "Crew members were courteous and generally helpful - though a call placed for help was not acknowledged (given 15 minutes, then gave up - though it was not during the meal service). The aircraft is very nice. Food was quite good, and the entertainment options were excellent."
Cons: "Boarding and getting off the plane took a loooong while...."
Pros: "with more than two hours delay and they changed the gates with little or no notice."
Pros: "I flew in and out of Montreal to see if it was better than Newark or Philadelphia from upstate NY. It was all right. The food on Air Canada is not good AT ALL. The crew were very nice and had a good sense of humor. They were the best part. And at least I got an aisle seat--in the very last row of the huge plane. There must have been 500 people on board, and it was full to the gills."
Pros: "787 is super comfortable and quiet aircraft. Decent service."
Cons: "Lack of coffee while seat-belt sign turned on - there wasn't even any significant bumping in the aircraft - certainly could have served coffee without issue. I know this is a "safety policy" but sometimes we should objectively leave lawyers out of the equation in terms of service provided."
Cons: "It was cold!"
Pros: "Food on international flight was horrible, they lost my luggage, last flight was an hour late with no explanation. Still don't have my luggage."
Cons: "My one checked bag did not arrive,. And when I reported it, there was no tracking for it. It was stressful because I had one night before I was leaving for a back country trip and the " lost" bag had " no hits" when the bar Cade was scanned. So I spent hours trying to find someone who could assist me. I lost one whole vacation day dealing with the bag issue. Sure wish I could get some compensation."
Pros: "Nothing the flight was cancelled and delayed 19h"
Cons: "Nothing the flight was cancelled and delayed 19h. I haven't even gotten on the plane while writing this."
Pros: "Pros: In flight entertainment is excellent (lots of movies, games, television, etc..) Food is pretty decent on international flights They offer free headsets on international flights There is no checked bag fee"
Cons: "Cons: The check in staff is slow and very unhelpful. They need additional staff to help with the long lines. They do not seat you with your family. (Many people on board were separated from their group unnecessarily and they make no attempt to put you together unless you ask at the gate. They refuse to do it before then.) They also overbook flights and put you on standby even if you pay full price and book your flight 6 months in advance AND get to the airport 4 hours in advance."
Pros: "great new plane loved the entertainment, usb chargers, new window shade technology. On time flight"
Cons: "2.5 hour delay and this seems fairly standard with this airline. Going to Toronto we had two long delays and one cancelled flight."
Cons: "Boarding area was a nightmare - hot , miles and miles of walking to get there, and crowded. The system for check-in is the stupidest i have ever seen - we were asked to scan passports and boarding passes then stand in a crowded area to wait for names to come up on an electronic board that could only be read from the front of the room. Who thought of that????"
Pros: "Newer plane in good condition. Crew was good"
Cons: "Food was pretty blah"
Pros: "Flight crew was great."
Cons: "Delays--nearly an hour with both flights. AC was not working well on CMH-Toronto leg. We were told one unit was out."
Pros: "Swedish air saved the day! Air canaduh should Take some lessons on customer service."
Cons: "Not enough room. Very uncomfortable."
Pros: "I flew Air Canada from Copenhagen to Toronto in June of 2016. Air Canada personnel are friendly, polite, treat everyone as a welcomed guest. Of all the major airline carriers, Air Canada demonstrates consistent exceptional customer service and have set a standard other carriers should yake note and master."
Cons: "Flight took off over 3 hours late. Worst part was online check in on United website wouldn't work 24 hours before the flight. So when we got to the airport they didn't confirm we could actually get on the flight because it was oversold until 7:30pm, 2.5 hours after our scheduled flight. We arrived to a wedding 15 mins before the place closed."
Pros: "One of the stewardess is really cute and she speaks French"
Cons: "The cabinet temperature is ridiculously low and they only offer a thin blanket"
Pros: "Because of a plane malfunction I ended up meeting 3 very good friends. The flight was okay"
Pros: "The crew was fantastic."
Cons: "The connectors for the headphones were not working properly for several seats."
Cons: "On SAS. Lugagge didn't make it"
Pros: "Good attention by the crew. Cleaner than airlines rom the US in recent years. Good entertainment assortment."
Cons: "The buttons on the screen in economy seats for controlling the entertainment are less effective. too small, and sometimes a bit off. Tying to control during a light chop takes quite a bit of effort (A330)"
Pros: "The flight attendants were friendly and amazing. They checked on me when I let them know I was sick and made sure I had plenty of ginger ale."
Cons: "Disliked dealing with Luftansa airlines. Canada Air was amazing with customer service compared to Luftansa."
Airlines flying from Copenhagen to Ohio have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights