|Flights Arrive in||London|
|Flights Depart from||Kentucky|
|Airlines||British Airways, Lufthansa, Delta, Iberia, Air Canada, WestJet, Aer Lingus|
Cons: It was extremely cold on the flight. I asked two different crew members to please turn the A/C down and nothing. I had 3 sweaters on and double socks, two blankets and it was still cold!! The worst
Pros: The crew was very good, really polite and nice and helpful. Pilots or the plane's auto landing system did a good touch down in a hard windy condition at Ohare.
Cons: Cramped seating as usual in economy, but BA's is better than others in most cases. A few extra inches of leg and knee room would make all the difference in the world. Our worst experience is the over zealous highly inefficient very slow tedious carry on bag security system at Heathrow terminal 5.
Pros: The crew was friendly. The boarding process was very organized.
Cons: The seat and entertainment were terrible. The TV worked only in the last hour and the seat was not comfortable. No leg room, and the passenger in front of me wasn't considerate -- I couldn't move in my chain when his chair was down).
Pros: Comfortable seats, good staff.
Pros: Everything was on time
Pros: Crew was super attentative.
Cons: Nothing, they tried hard to make sure everyone felt they were available to take care of what they needed and when they needed.
Pros: There was an reasonably attractive opportunity to upgrade to premium economy, which was extremely nice for my long haul flight
Pros: The crew on the jet were fine. The entertainment was good too.
Cons: The crew at checkin we’re pretty awful. They were rude and not very helpful. I witnessed 3 customers have poor service in front of me and then they weren’t helpful with me either. The plane changed and I had paid for a seat and I lost my money and the seat I paid for and was never notified.
Cons: Flight was canceled from Newark to Monachium then coming back plane from Krakow was late and I had to spend night in Monacoum . I arrived to Newark on Tuesday instead of Monday horrible trip all together ☹️
Cons: Please reduce your delays - again we took off with more than an hour delay and by definition you are responsible of that disagreement, you are the company I am paying for the service....
Pros: Seating lacked the ability to recline in any way. There were no snacks or drinks whatsoever
Cons: The seats could recline. On a top tier airline I expect comfortable seating that declines for the price
Cons: More room.
Pros: The crew was nice
Cons: The food
Cons: Poor boarding process
Pros: Not much it’s a very regular flight
Cons: Delayed almost 1 hour. No entertainment on board and nothing offered except for purchase
Pros: Staff was very friendly
Cons: We wanted to eat and there was no sandwiches left.
Cons: Gbhbhfhyhyugfrrfffffgggffccxccccvvgfcvgvggbbvvgcvvv. B
Pros: Cabin much too hot and no air circulation until just before pushback. Ack!!
Pros: Short of the entertainment system incident, the service was pleasant. It was nice to NOT be on a full flight and have both seats to myself.
Cons: Entertainment system was not working, and crew was fairly nonchalant about it. In the past they at least apologized and on the better end gave out drink vouchers. Not this time.
Pros: Boarding and experience at terminal was good and smooth for the poor weather outside
Cons: Plane cleaning and confort, old plane and somewhat mean crew director.
Pros: The staff are friendly
Cons: They didnt say any information to the passengers who had connecting flights. No one us that all passengers with connecting flight need to check out their luggages and check it in again. Now my luggage is lost..
Pros: Nice plane looks new
Pros: Standard flight
Cons: Actually prepare the plane properly for take off
Pros: Flight was on time and crew was friendly
Cons: Nothing. All good for a low cost fligh
Pros: Kayak is great for finding the right flights that fit my travel schedule. WestJet staff are very friendly and are very helpful getting you on board the plane.
Cons: The WestJet BASIC fare restrictions are very anti-customer centric. I know the fare is about price only. However, prior to the change the airfares were the same, but the restrictions, like missed flights were less penalizing. This fare structure is a WestJet - Win; Customer - Lose.
Pros: i was pretty comfortable being in an aisle seat
Cons: didn’t love the lights coming on in the middle of the night
Cons: Always a ‘full flight’ and they run out of spacein the overhead storage
Cons: Flight was delayed.
Pros: The crew was very helpful in adjusting my flights. The lack of information on passport policies from kayak have made me disappointed on this company and I will not be using it or recommending it in the future. I had to spent over 300$ in hotels and gas to get to Miami to obtain a new passport.
Cons: The booking services that kayak offered were not helpful at all. When I booked my flights to Spain the website should have alerted me that I needed a passport with an expiration date of over 3 months. Kayak should have information on travel policies to the countries they offered flights to.
Pros: Both the crew and the leg room are awesome!
Cons: Be on time.
Pros: They sped up the flight time after leaving Chicago two hours late.
Cons: We sat in the dark on the tarmac with the door open and below freezing temperatures with irregular updates as to the delay or expected arrival time. The flight details were not updated to say the flight would be delayed until after it was originally to have arrived in Milwaukee.
Cons: My brand luggage was damaged during the flight. Although I still had to pay 65 pounds for the extra bag.
Pros: Good leg room in aircraft and comfortable seating.
Cons: My checkedin baggage did not reach the final destination and was delayed by 24 hours. Further, when my baggage did reach, one suitcase was damaged. Did not expect this from Luftansa.
Pros: Tv screens, free beverages, frequent service
Cons: The single most cramped and uncomfortable flying experience of my life. The chair in front of me recliner lined to 4 inches in front of my nose. Couldn’t move legs or arms for 10 hours because it was so tightly packed. I couldn’t believe it was legal to fit that many people that closely together.
Pros: Better food ! I had food positing with the meat roll that was provided from Delhi The tv was not working
Cons: Food has to be better
Cons: My seats were broken on two flights--could not recline. Maintain the equipment better.
Cons: The flight had a departure delay of three hours. That was not fun
Pros: Friendly and expedient crew.
Cons: When flying within Europe you need to pay for drinks, including water.
Pros: Take off and landing was so smooth.
Pros: The staff are always lovley
Cons: They lost my bags and 5 days later I still don’t have them.. traveling alone with a baby for Christmas.. all my gifts were in that bag so Christmas is a bit of a loss.. I find it way to difficult to get refunded or reimbursed for my loss
Pros: I liked service given for special needs older senior
Cons: Landed early in LAX and then had to wai about 20 minutes to get a gate!!
Cons: See above
Cons: Everything else
Pros: Crew was very accommodating, seats were comfortable
Cons: everything was good
Pros: Great crew
Cons: Boarding and ticketing bin Berlin took over an hour and a half.
Cons: Be on time.
Cons: We cancelled this trip months ago, and I didn't book it through Kayak. I don't understand why I've been getting these communications!
Pros: Flight crew very attentive
Pros: Lots of entertainment from music to podcasts to movies and tv. Food was good!
Cons: The flight was quite cold! More teas and coffee instead of cold drinks. Couldn’t tell if there was WiFi or not :/
Pros: My seat was next to bathrooms when everyone start using it start smelling too much very uncomfortable sitting there. Food chicken was very salted, they run out of drinks 10 hours flight dinner served at begging no snacks or anything till 2 hours before landing
Cons: At least air fresheners in bathrooms or something better so passengers can sit comfortably
Pros: Great crew.
Cons: Working TVs
Pros: The crew were very pleasant. Real humans; they paid attention to my daughter, gave her toys to play with and were ever so responsive.
Cons: The entertainment system was very unresponsive. Sitting was really cramped.
Cons: On our layover in Munich, we were at our gate, then noticed about 30 minutes prior to boarding that they’d moved us to another gate quite far away, so we hurried to the new gate, only to discover the change was an error, and we had to run back to our original gate. Made it, but annoyed.
Cons: Hamburg to Frankfurt flight delayed did not flight to losnageles rerouted me to Toronto 8 hours extra awe full
Cons: Retrieval of my luggage in Boston took over 45 minutes. What good is it having Global Entry when other passengers behind me in Customs are getting their bags first?!?!?! Make good on my inconvenience Luftwaff.
Pros: Everything was on time
Cons: Just deaiappointed
Pros: Nothing since I’m still in dublin
Cons: There was minimum help. Wait actually, in Manchester there was none. No one at the gate until 2:15pm when the flight was already 20mins late! No one updated an incoming flight with passengers needed to make connections.
Pros: Plane was comfortable, twin prop, nothing special but as expected. Smoother than expected ride.
Cons: Boarding was by bus, which had to keep stopping for moving aircraft. And it was a cold, wet & windy Dublin day!
Pros: No issues at all.
Cons: No issues to report.
Pros: Don’t know how to just give a “n/a” response for food and entertainment. It wasn’t applicable because of such a short flight.
Cons: The gal who checked me in for my flight didn’t check my baggage all the way through even though I have a connecting flight with Aer Lingus to LA. However, fortunately, the baggage team caught the error and retagged my luggage properly. By the time I realized her error, they had already emailed me with the solution! Yay baggage team!! Thank you!
Pros: Friendly and helpful crew. We were served drinks and food. I liked that the flight attendants requested everyone put their seats in the upright position anytime food was served so that the person sitting behind you had space to eat.
Cons: Seats were uncomfortable (in all fairness, most airplane seats are uncomfortable!).
Cons: The breakfast croissant filling was disgusting!
Pros: crew were perfect
Cons: nothing .it was a very full flight .crew were impeccable - calm courteous and attentive.
Pros: Comfortable seats, good staff.
Pros: The seats were nice
Cons: They didn't even offer complementary water,we were on the plane for 2 hours almost. Not friendly if you are pregnant or have kids
Pros: Comfortable sits
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