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Pros: Very nice crew, quickly boarded and smooth flight!Read more about Delta
Pros: Very nice crew, quickly boarded and smooth flight!
Pros: Great crew
Pros: Amazing crew
Cons: Seats are tight
Pros: On a quick 40 minute flight they still managed to serve coffee, water and snacks.
Pros: Great crew great pilot great entertainment
Cons: The way we board feels very classist.
Cons: Needed assistance for limited mobility to make connections at ATL was not provided. Caused us to miss connections and had two falls trying to get around. Air France was terrible. Very limited food and beverage service left us hungry and thirsty on 7 to 10 hour flights.
Cons: Broken plane. Why not take better care?
Pros: Friendly staff.
Pros: Delta crews are very friendly and helpful. Seats are 'good' on the E175 plane - better than the cramped CRJ200 on some other short flights. We boarded early, left a little early and arrived early. Nothing to complain about, except maybe a crying baby behind me, but that's not Delta's fault. :)
Pros: Quick flight...ahead of schedule
Cons: Cheese It’s are boring...miss the snack mix
Pros: I arrived safely at my destination.
Cons: I ordered two seats to accommodate my rate. I was moved after I checked in to another seat without notice. It was embarrassing to move after I was seated early and arrive at a set that I didn't fit in.
Cons: food options
Cons: The coffee could’ve tasted better.
Pros: Good crew
Cons: The WiFi didn’t work well
Cons: No WiFi. Little service.
Pros: Wonderful friendly crew. Comfy seat. Very pleasantly impressed with the comfort on a CRJ900 -- windows are large and closer to eye level, standing room is enough.
Pros: First class flight attendant shantee was fantastic. Breakfast was strange menu...but tssted ok.
Cons: Better menu choice.
Pros: William the flight attendant was very friendly and provided great service! When the row next to us was open he suggested me to move over, making the flight spacious and comfortable! We had to gate check our bags, but the crew was efficient and we didn’t have to wait to get them when we deplaned. Great service.
Cons: Great flight!
Pros: i likes that drinks were free
Cons: i shouldn’t have to pay for headphones
Pros: Helpful staff
Cons: I didn’t have anything negative to report regarding this flight.
Pros: No issues
Pros: I like the fact that entertainment and technology is always good.
Cons: Boarding is always a horrible experience. I never know what zone is boarding. Your agents at the gates are overwhelmed with so many things.
Cons: No upgrade
Pros: Excellent very good
Cons: Good service excellent
Cons: When my flight with American Airlines cancelled, I felt so panicked because I needed to be in Florida on Saturday night. But thankfully, lady who works for American Airlines solved my problem on the phone in couple of minutes easily. After that, when we were boarding to the aircraft, there was a cabin attendant lady. She came to us and ask me and my mother if we can talk English.I answered her with yes we can, but she demands to talk with my mother. And English is not her native language, but it doesn't prove that she doesn't know it. She tried to ask questions to her like, "where were you today?" so we couldn't really understand the reason for her to ask those questions in the first place. So we couldn't really say anything. While we were talking about my mother's English, the all aircraft was watching us, and trying to figure out what was going on. After all, she made us to sit there and wait her to replace us with other passengers. We waited the whole aircraft to be seated, then she took us to another seat with my mother. I can understand that it is her job but I'm not sure, if it had to be that much discomfort. We got pretty upset about it and it affects our flight quality. Plus, while cabin crew serving beverages, they didn't really ask us anything. We needed to call them for our order. To be honest, I would never flight with Delta. It was a disappointment.
Pros: They had available seats on an earlier flight and I was able to get home super quick! My checked bag also made it which was great!
Pros: I like that I was able to request a window seat and was obliged to get another one.
Cons: My flight was cancelled and I had anxiety about being at my destinations on time because I had to travel another hour away without knowing if my ride would be able to wait for me. However, I was booked on another plane that wasn't damaged which got me there on time,but once I arrived my luggage was no where to be found. I was promised my luggage on the same day,but I didn't get it until 11:30pm that night from a 2:40pm flight. I had to go out and spend money on toiletries,night wear and my medicine because of not having my luggage. Just totally disgusted by the overall experience and wouldn't wish it on anyone.
Pros: In a pinch they were able t
Pros: See above...
Cons: See above
Pros: The crew went out of their way to make sure they got the plane ready as quickly as possible and get us to Jacksonville as quickly as possible.
Cons: Delta lost the plane for over an hour. After already spending 10 hours in ATL because of an earlier delay due to human error I was extremely disappointed in Delta that my flight out of Atlanta was delayed by an hour because they LOST the plane and couldn’t find it or the truck to bring it to the gate. This kind of error on Xmas eve is embarrassing. Delta didn’t do anything for the passengers affected by this. I was dumbstruck by the apathy of the Delta employees at the gate (the exception was the flight crew, who tried to get the aircraft there earlier). Because Delta did nothing but make error after error I arrived at home 11 hours later than my original flight was booked for on Christmas Eve, missing Christmas Eve Services and family traditions. When I need to get somewhere on time I’ll never rely on Delta after this experience.
Pros: Be nice if the first plane had worked. Almost one hour late leaving ATL.
Pros: Updated plane. Had usb charging available!!
Pros: It was on time
Cons: Minimum everything
Cons: I was seated in first class, and due to some catering mix-up, no meal was served. I was given a banana and crackers which was very disappointing since I hadn't eaten in 8 hours and was starving. No on board entertainment whatsoever.
Pros: Smooth flight.
Cons: NO ENTERTAINMENT no snacks on the second flight after an hr 24 layover AND 52 minutes delay, seat near the bathroom which smelled horrible
Pros: On time
Pros: Very friendly staff and the onboard meals were surprisingly good. Korean Air may quite possibly be my favorite airline.
Pros: Friendly crew. Boarded quickly. Gave good updates on what was going on.
Cons: Prefer Pepsi products. Wi-Fi should be free.
Pros: Super friendly and attentive crew. Good food. Nice new seats. Great tv entertainment options!
Cons: It was late arriving to greensboro
Pros: The crew was very attentive and apologetic.
Cons: Having two planes with mechanical trouble. Putting our luggage on the wrong plane. It is 1:50 am as I write this. I should be home in bed.
Pros: Great service for a short commute trip.
Pros: 2 seats by windows, rather than 3, and the roominess plus ease of using the media tv screen and options. the beverage options and food options were plentiful as well as good quality.
Cons: Unnecessary flight cancellation. I had friends taking the same flight at the same time at the same airport from different airlines and they came through for their customers. I received no consolation it assistance with overnight accommodations.
Pros: Delta changed me to another flight without charge and the rep was very accommodating and pleasant
Cons: Multiple delays, from 8:15 to 8:49 to 9:05 to 9:39 to 10:12 to 10:19 to 10:25. I am not joking. Honestly, if the delay is due to 'maintenance' for an incoming plane that has not left its originating destination, why quote any time at all? The check in rep did provide an announcement at 8:15 that although the time of departure had moved to 9:05 , he did not see how that was possible since our plane was on the ground in Richmond undergoing maintenance. I was in LGA. When I heard that, I changed to another flight, so the outcome was not as bad as it could have been. I am aware of these other times since my email is packed with Delta's notifications, which I welcome usually.
Pros: It's hard for me to write this review as the first 4.5 hour leg was incredible. Staff was very friendly and did a great job. Otherwise, the equipment was old and dated. Good thing it's only an hour-ish flight.
Cons: Old plane, hard seats designed for humans less than 3 years old.
Cons: I could not print my boarding pass, get it on email, get it at the airport. A waste of their time and mine. And makes no sense. It is some new policy of Delta. Not good
Pros: leaving on time
Cons: provide a snack
Pros: Yes made sure mask was in place
Cons: We sat on the runway over an hour because they couldn’t get a proper flight plan. Such a waste of time and I felt so bad for those who had connecting flights
Pros: The crew was very nice. The ride was smooth. The landing was smooth as well.
Cons: The seats are too close together that I could not sit comfortably the second I sat down. Also we were told to social distance but we were all elbow to elbow so it didn’t really make any sense.
Pros: Free movies
Cons: Start boarding earlier
Pros: Boarding was quick and the stewardess took good active care of us
Cons: Really by now, we know there is little reason to mask. The constant reminders and the threatening tone is unnecessary and quite annoying.
Cons: Entertainment and food/drinks
Cons: No social distancing AT ALL. Flight was packed
Pros: Yes amazing
Cons: Enlarge the jet.
Pros: The crew was awesome
Cons: Every time I fly out of Scranton I’m delayed horribly this time it was so bad I’m stuck in a hotel for the night.
Cons: Almost 2 hr delay - put fuel in a wrong tank.
Pros: The crew was polite, including TSA, and I had no problems with anyone on board. There was also little turbulence, which was nice as a first time flyer.
Cons: The seats were incredibly uncomfortable, even with a pillow. I was in economy, but I was expecting at least a little cushion.
Pros: I used frequent flyer miles for the tickets.
Cons: The crew was late getting to the gate. All of them talked to me like I was a child they were disappointed in. No one smiled. I thought all of the crew was mad at us for using their airline.
Cons: Water, sanitizer
Cons: Beverages fir 1st class
Cons: Overbooked and crowded, on a Sunday.
Pros: Fine but still crowded and stupid mask policy means nothing on a crowded airplane
Cons: typical poor computer jet poor experience. Now no service
Pros: First of I would like to give a big THANK YOU to Parnel at JFK airport. He was such a big help. And his customer service was excellent.
Cons: The airlines need to board and deboard by group number.
Pros: The crew was rude
Pros: Not a lot. Entertainment options on board were decent. Food was alright.
Cons: Everything! Crew were terse, rude and inattentive. Due to an issue with a bag on board without the associated passenger we had to taxi back to the stand for it to be removed before we could take off. This cost us an hours delay. There was limited apologies for this, no refreshments provided during the wait and poor communication of this. During the flight the staff were inattentive and sparing with refreshments. Service generally did not live up to expected level associated with an inter-continents flight. The flight was turbulent but crew and captain seemed over cautious with it and crew had to remain seated unnecessarily at times and at the detriment of passenger service. One stewardess wouldn’t even let me finish a drink before removing it from my hand claiming we were about to land and she had to sit down because of turbulence. We were still 40 mins from landing at this point! All in all a pretty bad flight, and it’s safe to say I won’t be flying American Airlines again.
Pros: Would’ve loved if the flight from Louisville to Charlotte weren’t delayed 2 hours for mechanical reasons!
Cons: The flight could’ve waited for us instead of leaving on time for Allentown!
Pros: Plane was new and clean..good leg room.
Cons: Being told to shut window blinds and spent most of the journey in darkness. No hot drinks. Long gaps between cold drinks. Staff not very friendly.
Cons: The gentleman sitting next to me never turned his phone in to airplane mode. His phone rang several times while the flight attendant was going through the safety procedures right in front of us. This was after the announcement came that all electronic devices where to go into airplane mode. The flight attendant did not do anything and seemed to ignore the phone that kept ringing. The gentleman was even talking on the phone while the flight attendant was going through the safety procedures. Later while landing an announcement came over that we were to return to our seats, close all tray tables, and seats ts in the upright position. At this point the gentleman sitting next to me leaned his seat backwards. The flight attendant passed by the gentleman at least three times and never said anything about his seat back. Evidently this flight attendant did not care to do his job properly.
Pros: late boarding - Chaotic at the boarding gate
Cons: BAD Public Relations: AA announced the flight was overbooked, then called up 3 young ladies. Their reaction was seen by everyone. They had just gone through the entire procedure to get to the gate and were forced to be stranded. FIRST CLASS: food service: could there be a rating less than POOR? we were given 10,000 miles (yes that bad) but just like Whose line - the points don't matter when the airlines is that bad! Crew response: We're not any worse than the other airlines - my response: WRONG! NO WIFI NO entertainment NO CHARGING AREA magazines were missing pages in both seats- requested new one never received
Pros: Good legroom on economy
Pros: Great crew, comfortable flight.
Pros: The plane was late but from that point everything was fine.
Pros: I got there safely.
Cons: I will never fly American Airlines again. From the moment I checked in with the ticket agent to getting off the plane it was a disaster. The ticket agent was rude, hostile, and dismissive. Employees walked through the line at security forcing everyone to consolidate their belongings to one bag. I had a large wallet in my hand and was told I had to step out of line to put it in my backpack. They only allow you one bag to carry on without paying extra. At the time of boarding they announced that the overhead storage was full so even those that paid extra were still forced to check their bags. The plane was dirty, the service was slow, overall just gross. They don’t have WiFi or in flight entertainment so I paid the $20 to purchase the WiFi. It was worthless. I couldn’t stream anything, even music kept stopping to buffer. I understand it will be slower then on ground WiFi, but it was impossible to watch anything and a complete waste of money.
Pros: Everything. I bought some souvenir magnets from the shop across from Starbucks near Gate C5(?). The gentleman working the register was very pleasant and was a welcome personality so early in the day. As a service member, I would like to thank him for his service. He was consistent in asking patrons whether they’d like to purchase a travel kit for the troops. A few patrons were abrupt and responded rudely but he maintained a level head and pressed on. Great attitude and professionalism. Thank you very much for your support! Also, I was able to get my Military discount applied towards my purchase which enabled me to purchase 1 travel kits for my fellow service members. A little goes a long way and when returning from deployments or coming home for R&R, it tends to be hectic and I, myself have often forgotten toiletries which I was able to get from the USO. The USO staff were also friendly and did an amazing job handling all of the personnel that funneled in, exhausted. Great attitudes and clean facilities. I would love to see an expansion to this USO location. They were full up this day, thank you for having this available to us! TSgt Angela Santiago Otero, USAF
Pros: The plane was newer, drinks are available. Seat only reclines half an inch or so so get ready for that.
Cons: Crew on aa is the worst bunch of entitled fools, almost as horrendous as united.
Pros: My flight wasn't completely full, so I had a row to myself. The pilot was excellent; takeoff and landing were very smooth.
Cons: I had to gate check my luggage because of the small plane size. Had I had a shorter layover this could have caused an issue for me.
Cons: Got a notification of a TWO HOUR DELAY departing SFO. Rebooked into Charlotte instead of Dallas to connect to Fort Myers. THAT flight got delayed AFTER the doors were closed by another 45 minutes which caused me to miss my connection to Fort Myers AND have American Airlines leave my bag in Charlotte. I rebooked into West Palm Beach to drive to Fort Myers and my bag stayed in Charlotte even though there was ANOTHER 45 minute delay to change a tire on the plane. If I practiced medicine the way the airline handled customers, I'd kill every third patient!
Pros: The cabin crew were friendly and apologetic for the chronic problems with the entertainment system. The pilot gave us a smooth flight and landing, and was very conscientious about turbulence prevention and safety.
Cons: The inflight entertainment system was spotty. Some customers had monitors that worked, some did not. A woman with a two-year old had one of the malfunctioning monitors and was forced to entertain her child for nine hours without tv, movies or music. Similarly, on our flight over to London 10 days earlier, my husband and I were 2 of more than 30 passengers whose monitors never worked and we were forced to fly for 7 hours in the dark on an overnight flight staring at the backs of seats. It was miserable. The cabin crew told passengers they had begged the airline for years to replace the system but the airline refuses. Will not fly American Airlines transatlantic again.
Cons: I found out at the airport the day we were leaving for Spain that my daughter's passport had to be valid for 3 Months after we returned home from our trip. When booking a flight out of the country it would be nice if Air .com could of mention that to me. We were trying to get to a cruise we had already paid for that was going out of Spain. They would not work with me at all and cx my whole booking. When I tried to talk to them on the phone the man could not speak very good English and was not making any since at all. I let him talk to the British Airlines counter manager and the manager tried to explain that he would have to rebook us that he could not. Air.com was horrible and never helped us out at all. They should not be in business . I paid them of course months ago and I was just out the 1400.00 dollars. British Airlines was amazed that they did nothing to help us out.
Pros: Never again. I had a connecting flight with a one hour layover and almost missed it. The plane to charlotte was very late boarding. Once i land I rush to my gate because I only have 20 minutes before they start boarding ; I get to the gate and have to wait almost an hour. At this point I still havent eaten because I am waiting around by the gate and the attendants are not communicating any information. Then they finally tell us that the reason the fligt hasnt boarded was because the flight attendant misplaced her luggage in the previous flight and was waiting to arrive to the terminal. Now how is that my issue? American Airlines needs to do better!
Pros: The trip from st martin was fine in terms of check in. AA opened their windows early so we beat the crowd.
Cons: The plane left 20 minutes late, and then we hit turbulence and a bit of rain close to our arrival in Charlotte. I had originally booked a flight through Miami with plenty of layover time to get a connecting flight to Dallas, but AA canceled that one and put me on a connection the following day! When I called customer service, they were helpful in regards booking and assured me there would be plenty of time to connect through Charlotte. When our plane landed 35 minutes late, there was only 15 minutes to connect, and we waited for baggage that whole time. No idea what took baggage so long, but the result is that we missed our flight. AA did put us on standby for the next one, but that meant our relative had to pick us up at midnight.
Cons: They lost 1 of 4 bags.
Pros: The flights left on time and arrived early. It reminded me of the old days when everything ran like clock-work.
Cons: The leg room was barely enough for me and I'm 5'4". I can't imagine people much larger than me being comfortable at all. Also, the chair made my back hurt, so I did a lot of sitting up straight as opposed to being "in the chair". I noticed that you had snacks for purchase on the flight, but the free snacks were cookies and pretzels. It would be nice to offer a trail mix or dried fruit. Pretzels are good for people who might be a little sick at their stomach, but better snacks are a nice option. I ordered coffee and it was perfect. Overall, the flight was a good flight, just a little tweaking and it would be great. Thanks for asking.
Pros: Good crew
Cons: No wifi
Pros: The crew was friendly and helpful.
Cons: I have no complaints!
Pros: Once on board, everything was great.
Cons: The gate was crowded, and it was difficult to hear gate announcements. Everyone was confused unless they'd been there before. The gate assignment is confusing to everyone considering you go through the same door.
Cons: They skipped me for drinks
Pros: Nothing about United is good.
Cons: They were late and then they were later with no explanation. The crew was rude and doesn’t understand customer service. This is what you get when you use regional airlines. I flew 240,000 miles commercially last year and did not use United on any trip.
Pros: Left on time and arrived early. Crew was great.
Cons: My luggage didn't arrive with the flight and UA doesn't seem to know where it is.
Pros: 2 sear rows so no middle seat
Cons: Late departure
Pros: Legitimately, nothing was liked.
Cons: My plane broke, worked multiple mechanicals, returned to the gate, my severely delayed departure caused all my connections to be missed thus creating more compounded issues. HUGE HUGE headache. Almost forgot, I'm still missing my luggage 2 whole days later.
Pros: Absolutely nothing!!
Cons: Never Never Ever will i take another United flight out of Dulles, this is TWO times in one week that I missed the transfer flight out of Dulles. For the exact same reason, gate was changed last minute and the flight left early. Yeah they will give you a new flight and may even comp a room but thats doesn't help honestly!
Pros: The space on the plane, we left on timeand arrived early and I was able to sit by myself.
Cons: One of the stewardesses spoke very harshly to me. I felt very embarrassed and offended.
Pros: At least UA rebooked me next day no charge.
Cons: Had to cancel trip until next day due to initial flight so delayed I would have missed connection in Denver. Since UA claimed was weather related, I woulda been responsible for hotel.
Pros: Attendants were great
Cons: Needle point lady sitting next to me used more room than I'd would've liked. The upgrade wasn't much of an upgrade, guess I'll have to see what aircraft I'm on before I pay the extra for little comfort.
Cons: The flight was canceled and was given another longer flight and had to pay for the luggage twice. Totally disappointed.
Cons: Our flight was canceled, we were then placed on another flight and when we got to the gate that flight had been cancelled also!
Pros: Food was good, entertainment was excellent, comfortable seats
Cons: It was delayed several times and we didn't leave Denver until 7:43 pm and it was scheduled to depart at 5:19 pm
Pros: The flight was good and we arrived on time, despite the fact we left Denver late. Didn't buy any food.
Cons: The Entertainment choices on this flight were lousy...I also didn't like the fact that I had to buy Economy Plus because my wife and I were not only not assigned seats together after booking, we were not assigned seats at all. When I booked the flights I was only allowed to choose seats for the first flight - Charlotte to Houston...but not for the other three legs of our Charlotte to Seattle trip. The only two seats together from Houston to Seattle were in the very last row. And, on our return flight we had to purchase Economy Plus in order to sit together.
Pros: Left on time and landed early
Pros: Roomy space. Nice staff
Cons: The flight was delayed almost 5 hrs. I was supposed to arrive in Charlotte, NC around 10pm. I didn't get there until almost 3am. My flight was due to leave at 630pm didn't leave until 1130pm. I called united airlines to try to get another flight but the agent said there were no other flights to Charlotte. I had to change terminals from B to E. while waiting there were many flight delayed by United Airlines. The pilot said that our flight was delayed due to crew issues/not enough leaving Mexico. We were also delayed from leaving IAH because we had to wait to board because there was not enough flight attendants. This trip was a inconvenience of my time. I should be compensated. This was ridiculous! I will never fly United Airlines again. #getittogether #hostageairlines
Pros: There is no food essentially. No entertainment unless you have your own electronic hand-held device.
Cons: See above.
Pros: Flight not full so had 3 seats to myself. Very cold in plane and again, no music or tv.
Cons: There was a guy that seemed to be a United employee but he was dressed in baggie jeans, a sloppy oversized shirt, had crazy unkempt hair and smelled bad. Not sure what his position was but he was walking the aisles informin us.the flight was delayed and was directing people where they could place their luggage....not a very professional representative for the aitline
Pros: At the gate while we were waiting for 3 hours the United Crew brought out snacks for us to have for free because of the wait.
Cons: We were delayed 3 hours, and didn't get in until 2:00am
Cons: Seats are too close.
Pros: The stewertesses were very kind.
Cons: One of the united crew men threw my luggage around and and actually caused severe damage to my items inside and on the exterior. He had actually broke my luggage from rough use and being thrown around. I will never fly united again.
Cons: There was a delay with the flight. I wish there had been earlier communication about what was going on, i.e. Why it was delayed, how long will the delay be.
Pros: Everything was fine except I barely made the flight in Chicago.when arriving in Charlotte I had to wait about 10 or 15 minutes for a wheel chair to get off the plane.
Cons: Having to wait on a wheelchair so long in Chicago I almost missed my flight and having to wait so long for a wheelchair when I arrived in Charlotte.
Pros: The flight was pretty smooth and we made up some lost time from the delays.
Cons: This is touted as one of the newest in United's fleet. I've flown on this plane twice in the last month and the seats are the worst. They are hard plastic (feel flimsy), and have very little padding. The recline is almost nonexistent. Both times I've come off the plane with my backside feeling numb.
Pros: Great service
Cons: Waiting an hour to take off
Pros: I was given TSA precheck which was great.
Cons: I didn't get the seat I selected, rather the very last row next to the toilet. not the fault of United but hit terrible turbulence.
Pros: The seats were comfortable and spacious place were awesome :) The snack was very good, the best I had so far while flying. Service was great :)
Cons: I didn't like that because I was 4th group to get in the plane, all the space above my seat was full and I had to go put my carry-on quite further down. It didn't cause me any problem because my connection flight had a long layover, but if had not been, I could have been late.
Cons: I do not appreciate spending several hundred dollars on a connecting flight with initially a 10 hour layover, and a delay of almost two hours.
Pros: Aircraft remained grounded for 1h due to a door switch with malfunction.
Cons: There were a lot of children on the flight.
Pros: I enjoyed the free United wifi because I could follow the flight progress in real time.
Cons: They need free wifi!
Pros: I was very nervous, but the flight attendant made me feel at ease.
Pros: On time!
Cons: Old plane- lots of noises/raddles. Flight attendant not especially friendly, but that's ok? Wish United went direct from Louisville to Ft Myers. Need to add trip to Frequent Flyer Account
Cons: We waited all evening for a flight that kept being changed and then finally canceled. We were given several reasons from bad weather, mechanical problems, and crew out of hours. We should hv been transferred to another plane sooner without having to stay overnight with no change of clothes or personal items.
Pros: The crew was awesome and the flight wasn't bad at all
Cons: It was suggested that I didn't bring my carry on with me so I left it to be voluntarily checked and it came back ripped
Pros: The flight ran ahead of schedule and the crew was polite and efficient.
Cons: The flight attendant woke me up to ask if I wanted a drink.
Pros: Getting to Charlotte
Cons: Plane dirty. Windows dirty. Extremely bumpy. Seats clostraphobic. Sat too long leaving
Pros: First off - thank you for putting food back onto what you offer when people fly united. It's a drink and a small snack. It's not much to ask, so I appreciate them putting that back in. I also liked the wifi which allowed me to check where my flight was in the air for free. Overall, I will say united is much improved from where it was - though I'd appreciate some free entertainment.
Cons: Boarding was a little bit of a mess with our flight. We had a LOT of people on standby that were standing in the boarding lines because no one was communicating to them where they should be and where to go. This is something that should be worked on by them.
Cons: I did not like having to check my carry on after all. I was told the overheads were full so I could get it in Baggage after the trip. For health reasons I did not want the trip to baggage and I did not want to risk my bag being lost. I drive 3 hrs o the airport and I did not want to drive back or wait 3 days for a lost bag to be sent to me as I have before. The person at the gate was rude when I said you won't lose my luggage will you? he said Probably. I said really, and he said well you did ask.
Pros: The piolets and staff were kimd
Cons: The airline kept delaying and canceling the flights with little to no notification, resulting in people missing work, connecting flights, and other important situations. there weren't many employees working at the airport to assist the people who were in unfortunate situations involving the flight, including myself. Overall it was a poor experience flying with United airlines, but that won't stop me from future planning.
Pros: It was a pleasant surprise to find out I had a choice of movies to watch on my iPhone. Be sure to install the United Airlines App so that you can take advantage of this service.
Cons: We were among the last 10 people to board and with the small plane size we had to gate check bags, but not a big deal.
Pros: The flight attendants were great!
Cons: If you can tell that overhead storage space is going to be full so much as to pass out the green tags to check at the gate, why not just insist upon it? Instead of making me walk all the way to the back of the airplane and then having to walk all the way back to the front with the bag. Not everyone is familiar with all of your procedures without any explanation for them.
Pros: I liked getting to my destination safe and back safe.
Cons: I didn't like the pulling off or the landing or the rocking while flying.
Cons: Flight was 3 hrs late leaving Louisville and there was no acknowledgement of that or apology from the United staff.
Cons: Seats don’t lean back
Pros: Air crew, specifically, is very nice and accommodating.
Cons: Bare minimum airline, get what you pay for; airline gets the job done for shorter flights. Wouldn't advise taking them for longer flights, or if you are tall, or both of these factors UNLESS you upgrade to a seat with extra legroom. I promise, you wont regret coughing up the money for the extra comfort.
Pros: They offered great drinks and snacks. All of the employees were professional and kind.
Cons: The seats were filled with people who didn’t know where to sit. Overhead storage was taken. Narrow aisles are NOT for the tallest or Broad shoulder people. Over all it was the extra fees, amount of space between the seats and the lack of upgrading seats options once aboard that slightly make me not want to book with the company again.
Cons: The doors did not close on time and the plane left at least 15 minutes late due to boarding delays.
Cons: More comfortable, better food items
Pros: Low price and on time
Cons: More legroom, free carry ons would be nice. Pet fee of $75 is high.
Pros: The plane was timely and clean.
Cons: It’s suggested to arrive 2hours before your flight, however the check in desk wouldn’t allow anyone to check in and take luggage until 1 hour before the flight began boarding. Keep in mind we still needed to get through security. Was a little annoying but not to awful. The worst part was the seating
Pros: Chairs don’t recline. I was exhausted before the flight. The flight was sleepless hell.
Cons: Flight delayed due to staffing issues. Sat on tarmac bc arriving crew didn’t schedule things correctly.
Pros: The flight crew was professional and cordial. No problems. Flight quicker due to tailwind than indicated. Excellent!!
Pros: The price of the ticket was cheap!
Cons: If you want a snack you have to pay for it. Even Water will cost you. The prices are reasonable for a plane ride though. Seats are very close together unless you get the exit row. Each bag you bring cost you unless you are active duty military. Active duty gets one checked bag for free but you have to take it to the ticket counter the day of the flight. A carry on will cost you. Pay before you get to the airport. Both flights I took were 30-45 minutes late due to the plane being cleaned. The luggage was also slow coming down. An airport employee told me that 2 other major airlines bump Frontier a lot when it comes to unloading luggage but I didn’t confirm that with Frontier.
Cons: I was very upset by the cost of my bags and the fact that not even a soda or peanut was included. If I would have known this I wouldn’t have purchased from Frontier. Other airlines were as cheap if you count the bag fee and they have entertainment and snacks! I will not fly them again!
Pros: Announcement made on plane was good. That’s about it.
Cons: Crew members are like high school kids. I was on one of their over night flights. It got delayed 3 hours, but that’s not what bothered me. What bothered me was how unprofessional cabin crew were. Our flight finally departed around 2:00 am. Naturally most of us passengers were tired and trying to sleep. The light was out and I was ready to sleep. Well I was sitting one of the last rows where all the crews “hang out” and talk INCREDIBLY loud about stuff far from work related. They were screaming and laughing, and the party lasted until 4:10 am when the noisiest guy finally walked to the front of airplane. What kind of person can keep talking so loud when 23:00 flight get delayed 3 hours and all the lights were out and every passenger is being quiet? How inconsiderate is that? How thoughtless is that? And most importantly how unprofessional is it to work like that? I really wanted to tell those people to shut up but I was sitting in the middle and didn’t want to bother other passengers. You know, even if I did talk to them, people like that probably wouldn’t understand what they were doing wrong and I would waste my time anyway. So in conclusion, NEVER FLY FRONTIER. I’d pay whatever to fly different airlines.
Pros: Arrived in RDU on time
Cons: The check back line took an hour+ to get through. The line stretched down the terminal. They had to create multiple holding pins for everyone waiting. Major staffing issue. This only applied to frontier. No other airline had a long line. Don’t fly this airline if you’re in a hurry or prefer not getting to the airport 3+ hours early.
Pros: Made it safely
Cons: Airline is a racket. No compensation for inconveniences. Instead of arriving at 5:30 pm, we arrived at 8:30 pm.
Pros: The only thing I liked was getting off in the airplane
Cons: Terrible absolutely terrible most uncomfortable seats ever even with insurance on our flights they did nothing to help us when we came in an hour late
Cons: No shocker there were delays and jet problems, but the thing that really made me angry was the fact that the flight attendant was extremely rude to me and threatened to kick me and my children off the plane when my baby was crying during taxi. News flash Frontier... if you actually took off when you were supposed to and didn't make us spend two hours sitting on the hard floor of the airport, my baby wouldn't be crying with exhaustion. And guess what, babies cry sometimes. Being rude and stressing out the mother of that baby is not going to help the situation. After a few minutes he crashed and slept the entire flight. I will NEVER fly Frontier Airlines again.
Cons: Baggage fee..........
Pros: I didn't miss my connection
Cons: The plane was sooooo hot. I was sweating the whole time
Pros: I got home, late, but I got home.
Cons: Flight was delayed, long wait time, customer service was horrible, crew was not friendly.
Cons: I was not on this flight. Despite the fact that my ticket was clearly for this flight, I ended up on a flight to Charlotte, not Raleigh. I do not know how this happened. Yes, perhaps I could have been more careful in the middle of the night while making a mad dash from one flight to the next. But how is it possible that Frontier can scan my ticket and not notice that I'm about to board the wrong flight? How is it possible that their computer system didn't alert them that I was about to board a flight for which I did not have a ticket? It seems more likely that the person who scanned my ticket wasn't paying attention.
Pros: Not one thing
Cons: My number one issue was the staff. Totally unhelpful and unaware of guests needs. You should not advertise frontier economy tickets to people over 6 feet tall and/or wider than a 14 year old.
Pros: There was not one positive thing that I can say about my experience
Pros: Frontier is similar to other budget airlines like Spirit where only a personal item comes free and the seats are a little tighter than usual. I thought they had good communication around the fee for carry ons (in the boarding process, they directed people to go online and pay the fee there if they'd already to avoid a higher fee at boarding). Staff were friendly and for a short flight (<2 hours) I felt it was perfectly comfortable, and I'm very happy with my decision given that the flight was <$100 and direct.
Cons: No free snack/drink Pay for carry on
Cons: Easy efficient and friendly
Pros: For less than two tanks of gas, I flew from RDU to Chicago and back. It's a no frills airline, but everyone was nice, and I got where I was going on time. Can't really ask for more than that.
Cons: Waiting area at airport was not big enough. People were sitting on floor.
Pros: Airfare was cheap Crew was fine Plane was clean
Cons: Having to pay for everything additional (all checked baggage, carry on baggage, snacks and drinks besides water, choosing a seat). Also, none of the seats in coach/ economy class recline even a single degree. If 0 stars were an option for rating, I would have placed that for comfort, food, and entertainment as none were offered during my 3 and a half hour flight. Essentially, I plan to go ahead and pay a little extra for the basic comforts of travel and fly on a different airline next time I travel.
Pros: The crew was extremely pleasant and attentive. I did not try the food; however, I didn't hear any complaints from neighbors regarding their food purchases.
Cons: The flight was almost an hour delayed, which appears to be a reoccurring issue. The seats are extremely uncomfortable and difficult to rest in. The option to reclimb would be nice to include in all seating, rather than the first 3 rows.
Cons: This is the most uncomfortable seats that one can possibly imagine.
Cons: Never left RDU
Cons: The flight ran 4 hours late, no apologies from the staff. The staff is rude and not helpful. Took 2 hours to get the luggage, since they were running behind with all other flights. Not flying frontier again, ever.
Cons: The additional two hour wait for earlier plane to cleavage gate then another to UN load til our plane could board and total lack of communication about the situation
Pros: Flights were on time. Boarding was organized and timely. Plane was clean and comfortable.
Cons: Would like to see more flights between Raleigh, NC and Trenton,NJ
Pros: The crew was very nice.
Cons: This is definitely the bottom of the heap when it comes to airlines. They offer a competitive price on a flight, but once booked they nickel and dime you until the price is higher than a better airline. They charge for seat choice on the whole plane, snacks and drinks, carry on and checked luggage, and there is no entertainment. Plus the seats felt like cardboard, and didn't recline. Definitely not a good choice for a red eye, or any flight over an hour long. Actually, no matter how short your flight is, you'll probably be more comfortable taking the bus. Two big thumbs down.
Cons: Check in counter closes too early.
Pros: captain & flight crew were awesome!!!! i recommend this airline anytime. very smooth flight!
Cons: Frontier has so many hidden fees!
Pros: Price, timeliness, flight
Cons: Price nick picking. Let me know up front.
Cons: You new seats are horrible. I am not a heavy person and so depend on a seat to have cushioning. Your new seats are like sitting on a park bench--no make that--like being forced to sit on a wood plank. What were you thinking when you decided to put those into your plane?
Pros: I woke up to an email 31/2 hours before my daughters flight was suppose to leave Atlanta informing me that the flight was canceled. Called customer service where the man I spoke with was unable to or unwilling to tell me anything except that "yes it looks like the flight was canceled". His suggestion was to have my sister drive my daughter an hour and a half to the airport to see if there "might" be a flight available through another airline. Frontier did not have any flights going to or near RDU that day.Since my daughter had to be in Raliegh that day I spent the next 10 hours in the car going to get her. I did receive a refund but only because I requested one,otherwise they just don't refund automatically.
Cons: Customer service represenitives are not very informative. The flights may be slightly cheaper but you have to pay for checked baggage as well as carry on bags. When checking her in the night before and picking a seat in coach my sister had to pay a "fee" for her seat, so an additional fee of $57 dollars for one bag and a seat.... Really?
Cons: I tried frontier for the first time and I will never make that mistake again. To be fair part of this is my responsibility, I should have done more research into exactly how much the extra fees were going to cost. After it was all said and done I spent more traveling with frontier than I would have with American or Delta. They charged for absolutely everything. Here is where they truly lost me as a potential return customer. They allow you a personal item as long as it fits under your seat but will charge you for a carry on. The personal item I had on my flight out to Denver did not cost me anything, however, the exact same item on my way out of Denver was now deemed a carry on item by the ticketing agent and cost me $45 to carry on. Not only was I being extorted but the attitude in which they were doing it was completely unacceptable. Had I known, I could have saved some money and paid on line for the carry on. Changing the rules of the game and providing me no remedy when I ask about the change in policy by responding, "I'm saying its a carry on" is why I will never fly frontier again. Do yourself a favor and spend the money on the front end because frontier will find a way to squeeze it out of you on the backend. And will expect you to smile and thank them for it.
Pros: The ontime schedule of the flight which went well
Cons: I was on a 11:59 pm flight. I arrived at airport at 9:45. It took me 45 min to check my bags. This is unacceptable.
Cons: Seats are extremely uncomfortable. We boarded before crew arrived so had to wait in the plane
Cons: Paying for seat selection
Pros: Didn't have to pay for a small cup of water!
Cons: Rude flight attendant to me and others. Like others I was also surprised by the extra fees when checking in. It was unclear if I had seat assignments; I think I paid extra for them even though it appeared I already had them.
Cons: I have never flown on spirit before in my live and never will again , and I fly about 50 times year.
Pros: the crew was amazing and knowledgeable
Cons: getting off the plane could of been quicker but I dont think that has to do with the flight.
Pros: They arrived on time and left on time, crew was friendly.
Cons: Seats are small and hard, okay for short flights.
Pros: There was one crew member prior to the flight that was very helpful.
Cons: The captain wasn’t prepared, flight experienced a 20 minute weather delay yet we needed to return to the gate for more fuel. I’ve now had two flights with Spirit and both were delayed longer than 2 hours unnecessarily.
Cons: More cushion in the seat. Flight was delayed in arrival of approximately an hour.
Pros: Convenience and easily accessible
Cons: The seats are worse than bus seats
Cons: 3rd flight in past month that’s delayed
Cons: To have flaps to hold the head on the seat
Pros: The crew was very nice and friendly! Very professional as well.
Cons: Snack choices were not that great. Something like cheese and crackers maybe?
Cons: There was a screaming kid (not a baby - an 8 or 10 year old) 2 rows in front of me. It was terrible the whole time.
Pros: I liked that it was on time and it was exactly as advertised
Cons: Lack of WiFi or entertainment on board (but I didn’t expect it on a no frills flight)
Pros: Nothing very unprofessional. Seats small.
Cons: The airline is terrible. Get there four hours early to check in and still expect delays!!!!
Cons: All bagages has 50 pounds scale, spirit has 40 pounds limitation. $70lbaggage fee is robbery
Pros: The crew was friendly and efficient even after a seat mix up due to exhaustion.
Cons: The snacks were bland and the tv selection was very limited.
Cons: Never flying spirit again!
Cons: Seats were very thin, had has children kicking and screaming behind me on both flights. Both flights were late for takeoff, which was very inconvenient, and lastly I do not think your airline prices justify charging $3 for something to drink! I paid about $90 for a United direct flight to Boston, where I had free drinks, and yet I paid $150 through you guys to take two flights home as you had no direct flights back. I will never fly Spirit Airlines again. Your flights are not cheap enough either to justify charging $90 for two checked bags. Good luck, but I would rather take United.
Pros: The upfront cheaper pricing. Turned out to be very misleading.
Cons: The policy of not being able to check your bags until 24 hours prior to boarding. Then paying 95 bucks for two bags!!!
Pros: Arrived in time
Cons: Seats are extremely uncomfortable. There is no complimentary soda or water. No wifi. No entertainment. And they charge for all bags extra
Pros: Flight was good no problems there.
Cons: Lady in the luggage pick up area was rude with my wife. And didn't get luggage until 4 days later.
Cons: Redeye flight on seats that don't recline is not the best
Pros: Polite, efficient ticketing and cabin crews. The person whom I think was the head cabin crewman has missed his calling. He should be doing stand-up comedy. There was a 50 minute weather delay - no fault of Spirit Airlines. Excellent turnaround time and we were in MN on time.
Cons: Cramped seating. Expensive adult beverages.
Pros: There was a 3 hour delay. They lied about the reason for three delay. They charge way too much for carry on and checked bags. After paying for bags spirit is actually higher than the other airlines.
Cons: The lying about the reason for the delay. Price of bags.
Cons: Temperature was 68 .
Pros: It's cheap, and convenient
Cons: Flights get cancelled all the time, and it's not the most comfortable but it's bareable
Cons: Seats where incredibly uncomfortable, the tray was so small that only my water and half sandwhich could fit...forget about my salad and the fees for bag!!!
Cons: After canceling the flight two delays later, customer service Didn't even offer to book a replacement flight to final destination as they are supposed to. I had to book my own flight and pay extra for it.
Pros: On time No delay.
Cons: The airfare is lower then any other airline but to charge me $100 on my baggage (round trip) is more than any other airline.. .The idea is to low the price and make people buy the ticket then charge on baggage is ripped off. Compare to other airline I think spirit is not a good airline to fly with... people who ever want to fly with spirit have to think twice before you buy the airfare.
Cons: Their hidden charges are terrible - I will never fly Spirit again!
Cons: The almost hour wait for a duct tape repair that took 10 seconds.
Cons: First they didn't live up to their baggage carried on the plane. Consequently,loading the plane was slow and confining due to so much carryons. Second,gates 37&38 have a SMALL TSA checkpoint causing line confusions between entry to TSA and ticketing. Last the seating area cannot hold the passengers put in there, not enough seats,not enough toilets,no public water fountain, All these have me considering a complaint to the fire marshal and the health dept. The area is a hazard Pack your planes BUT not public areas
Pros: The good news is that my return flight landed 30 minutes early but it doesn't outweigh the bad.
Cons: When I went to check in for the return flight, I couldn't do it online and had to call customer service. After waiting 20+ minutes, I was told that I was a no-show for my outbound flight even though I was on it and even printed my boarding pass at the airport. They couldn't do anything else for me over the phone and instead instructed me to get to the airport 2-3 hours before my flight and they'll *try* to get me on the same flight or the next one. I decided to go to the airport first thing in the morning instead, showed them my boarding pass (luckily I hadn't thrown it out), and was fortunate to get back on my scheduled flight...but not without unnecessary stress and inconvenience.
Cons: Spirit stranded me in FLL, with no assistance
Pros: I got home on time.
Cons: I don't like being live stock.
Pros: Nothing.... From spirit airlines over the phone to my actually onboard experience!
Pros: The crew was great. Too bad they are handicapped....
Cons: Had to walk on the tarmac to get to the plane. Seats were uncomfortable. Had no complementary drink.
Pros: Received a full refund
Cons: Tried to sell me a spirit credit card during refund process. Canceled flight without any options to get me home. Used the refund amount to get an overpriced car rental and drove the 6+ hours home.
Pros: Plane was on time.
Cons: There is no food for me on such flights if I have to pay $3 for a small bag of chips. N/A is a better answers for these kinds of flights. Also, there is no entertainment unless you bring your own stuff.
Cons: The entire staff was awful! I took a total of 5 flights and not one staff member was nice. Never heard please thank you just demanded we buckle seat belts and other instructions. I felt like I was a inconvenience to everyone I spoke to. Its not worth the money you save on the tickets because they charge fees for EVERYTHING even checking in at the airport!!! Don't waist your money or time with them.
Pros: The boarding process was quick and easy
Cons: The seats are very uncomfortable, the flight attendants are rude, you have to pay for everything including water and your seats on each flight.
Pros: It was okay
Cons: Entreteimen we didn't have any? ???
Pros: The lady that world at the counter at sky harbor airport went out of her way to help he catch my flight.best customer service I've had in a long time anywhere.
Cons: Courtesy, kindness, customer service
Pros: They were not kidding about bare fare, you literally have a seat (that doesnt recline) and bathroom for your flight, thats it! Overall, its affordable if you can do without the comforts that most are accustomed to when flying.
Cons: Prepare for flights to be delayed. Both arriving and departing flights were delayed. The plane is dirty. I assume since they are always delayed, they don't get a chance to clean before each boarding.
Pros: Everything was smooth and staff was suportive to all our needs
Cons: Nothing in particular
Pros: That we arrived safely
Cons: Everything.seats don't recline,no music,no tv,charged too much for bags.charge for water.awful experience
Cons: This airline nickle and dimes you for everything! Extra fees apply for bags over 40 pounds, not 50 as is the standard. You are allowed ONE carry on bag, not a purse and a bag but a purse only. You are charged for the extra bag. They charge you for soda, and wanted to charge us to pick our seats on the flight. This was the only flight I could find that went direct from San Diego to Cabo, but be careful to pack accordingly!
Pros: Seats are comfortable, airplanes look clean and new, got the seats we liked. Only a slight delay one way. Friendly crew.
Cons: We were charged $100 more ($50 each way) for a carry-on. Something to keep in mind when comparing prices.
Airlines flying from Kentucky to North Carolina have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Kentucky to North Carolina
Masks required on board, masks provided on flights from Kentucky to North Carolina
Social distancing seating
Middle seats unavailable to book on flights from Kentucky to North Carolina
Testing for antibodies, testing for symptoms for flights from Kentucky to North Carolina
Waiving of change fees. Search flexible flights from Kentucky to North Carolina