|Flights Arrive in||Madison Truax Field|
|Flights Depart from||Killeen Fort Hood Regional|
My confirmation number did not work; originally my flight appeared to be through copa but then it was clear that it was part of the way on United and part of the way on copa; Was unable to check in for flight before getting to the airport; first flight was very delayed and connecting flight was not acknowledged in the delay - in other words, I was going to miss the connecting flight but was unable to get any information about re-booking; waited in the airport for 6 hours then boarded the plane and sat on the plane for 3 hours, then was told flight was delayed until the following day; eventually did take off 22 hours late; when I arrived in Quito finally my bag did not make it; they did not deliver my bag to my hotel as they said they would in the airport, instead I had to go an agency and pick it up. I missed a day and a half of seeing a dear friend I was coming here to visit and nothing can make up for that. Overall, terrible experience.
Nice service, let us use the bathroom in business class, gave me a free glass of wine.
Late departure by 1.5 hours sucks!
except for a young steward who smiled kindly
the other crew that served us had no smiles or eye contact. an incident even happened with a passenger that could have been avoided if the crew was friendlier
The flight was cancelled.
Once the flights took off, everything was just great.
The boarding process was awful. There are zones, but they are all boarded simultaneously. What's the point of paying to board early if you don't get the chance. Then, I had to check my bag because the boarding order was a mess. One flight attendant tried to force me to put my bag overhead when I told her I could fit it under the seat. She stressed me out unnecessarily.
Smooth boarding, arrived to destination early and friendly flight attendants
Delay, delay, delay, missed connection
The flight was very nice
Did not work
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