Comfort in premium economy is worth it for long hauls especially on the 787-9P Dreamliner with the modern updates. The food was okay. All 4 of us selected the same meal, 2 of us had very dry hard to cut chicken, the other 2 were tender and good. The sides/salad/dessert all very good as far as airline food goes. Crew were very attentive. Will be hard to ever go back to regular economy!
The flight attendants were efficient and helpful. The airplane had malfunctioning equipment. Again, as was the case with my previous British Air flights, the USB port did not work. This may seem like a small detail, but in this day and age, it is important to be able to have charged electronics in order to enjoy such a long flight. Please upgrade your cabins!
Crew was great! Food sub-bar, tepid & flavorless. No snack options on trans-atlantic flight. Premium Economy seats ok, leg rest wouldn’t stay in place.
Entertainment system did not function. USB ports did not function. Wi-Fi did not function. Terrible trifecta…
It was very good. The flight was delayed and people that were boarded needed to get off again but overall it was very good.
I will NEVER fly into our out of Charlotte NC again!! My arriving flight there was delayed over 25 minutes sitting on the ground waiting for a plan to leave our gate. This caused me to miss my connecting flight to Chattanooga. When I did get on my connecting flight there was yes another ground crew issue resulting in a 30 minute delay in leaving the airport. Not to mention just 3 people checking passports for incoming flights.. That airport is not worthy of being an international airport and show the US in a VERY poor way.
Flying since the 1970's and this flight had the most enjoyable food not the take it of leave it chicken or pasta selection. A380 superb
One checkin and gate attendant was very nice. Another was just making everyone check their bags and slowing down the boarding too. This was an A310 so good over bin space. Seats kind of weird, cushion sticking up in the back pushing forward
The food on my AA flights was horrible, it wasn't filling either. Additionally, my bag was delayed and was damaged when delivered. However, the airline made it impossible for me to file a complaint. Had a stressful travel as multiple flights were delayed, causing unnecessary stress due to fear of missing connecting flights. Awful experience. Experience with British Airways was better than American.
I wouldn’t like to have been told what gate I would connect at ahead of time. It was rather stressful, considering the fact that I only had an hour turnaround time between flights
The boarding gate experience was good, however they were too exact at checking
The food took two hours to be delivered to my seat, when I'm on an overnight flight I want to sleep asap after take off
I will NEVER fly with this clown show airline again. Idiots. All of them. Unprepared. Unfriendly. Miserable employees. NEVER. EVER. AGAIN
Right now I’m still in Jamaica waiting on a flight to New York which I should be in New York from the 30th and I’m here in Jamaica
Flight was fine, price was good but food onboard was abysmal. I was on there for breakfast and lunch and dinner 845am EST to 845pm GMT and all I got was a yoghurt parfait, fruit and a piece of cake. Later snacks included an ice-cream brownie and a pizza twist. I was hungry by the time I landed and the airport amenities were closed. Not happy.
Ground crew gave me interference about carrying a laptop and a small shoulder bag, even though I told them I traveled with them all the time. I then placed my laptop bag in my carryon and took out a medical device, and ground crew still tried to give interference. I had to remind them that medical devices don't count towards luggage limits. It was quite annoying and unne
On-time departure, smooth ride for sure. All was good except, once again, there was no movies/TV as it wasn’t functioning.
Plane is old and seats are worn. Add to it the plane was dirty. No plugs for laptop.
The service was very good, will use the airline again.
2 hour flight delay on takeoff. 40 min baggage delivery delay at carousel. Terrible
The seats are not comfortable if you are not tall.
The flight was cancelled and I was re-routed via an inconvenient routing proposed.
Overall great! They could add more entertainment option. They kept running out of vegetarian food options and I got travel packs. This happened on all legs of the flight. Need to plan for it better - I am sure you have some data analytics from all your travels.
Better service to offer drinks in the middle of the trip
They can improve Everything, a 12 hour flight has just 2 meals and the meals are 7 hours apart, wtf are they thinking. At the very least they should have 2 refreshments like some small snacks with some water or some other refreshments since there are people travelling with medical conditions. The services and seats were genuinely horrible
As I remember my last BA flight - mediocre at best. Uncomfortable with poor and minimal food and drinks. Screen broke shortly into flight so didn’t have access to entertainment either.
Poor experience overall. The British Airways check in and bag drop at Palma de Mallorca was horrendous, took 1.5 hours to get through the queue. The plane air-con was dripping on me the whole flight and at times hailing small ice balls. Staff did not help at all.
They gave away my business class seat. No explanation and no apology. Told me I had to take the downgrade if I wanted to get to India. Then no WiFi for 10 hours. Just ridiculous. We should not work with this company at Deloitte. They don’t know how to run a business.
The British airways from Dallas to London is not great , the food is not good at all but BA from London to Delhi is amazing food is great.
It is becoming a habit for British Airways flights to be delayed. This flight was delayed 12 hours before its scheduled take off. The delay got longer as the day progressed. Our 20.30 flight finally departed at 23.33. The flight experience was okay however the cabin was freezing and I was told that the heating was broken. If the plane is not able to provide good conditions for the flight then it should have been grounded. Furthermore, when I requested coffee, I was told that I could only have a cold drink despite a couple seated directly behind me being served coffee and biscuits.
