Ethiopian Airlines need to get themselves better organised for how they line people up for boarding and make it clearer in the airport where people need to go and when; we headed to the gate waaaaay too early; very uncomfortable seating at gate 1 area.
Where are the movie screens for such a long flight???? 6 1/2 hours of a screaming baby makes for a very uncomfortable journey - also TURN OFF the lights sooner; when people are leaving at 1am; they aren't worried about seeing inside the cabin; they want to be sleeping!!!!
When checking in for my flight in Stockholm, there was no option to pay for the luggage that I had. I assumed that I had an Economy Light ticket, which requires €15 to be paid early (during online check in) or €30 to be paid at the airport. Because their system wouldn't let me check in my bag, I was forced to pay €30 at the airport. No one there would listen to my issue. The woman taking my payment at the airport pretended not to speak English, which was a total lie (the second person in front of me was English, and she spine perfectly). I tried emailing the Austrian Air customer help group, and they basically said tough noogies. They emailed me back several times saying it wasn't their problem.
Exceptional service, an armada of flight service personnel doing all they could to meet our needs;
Superior meal service;
Super modern flight equipment - Boing 777 to ensure our flight safety and comfort.
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Austrian Airlines