Austrian Airlines and United Airlines have all waived their change and cancellation fees on flights from Austria to New York. Confirm policies on booking site.
There are 4 airports in New York. The closest airport to New York’s city center is Newark Liberty Airport (3 miles). New York Skyports SPB, New York LaGuardia Airport, and New York John F Kennedy Airport are 10 miles, 16 miles, and 22 miles from the center of New York, respectively.
Most visitors from Austria will not be allowed to enter New York. Citizens and lawful permanent residents of the United States, certain family members, and other individuals who meet specified exceptions, will be allowed to enter the United States.
Please find list of entry suspension for certain countries based on the last proclamation.
Read more about travel restrictions for New York
Visitors from Austria are not required to quarantine after entering New York.
Visitors from Austria must present a negative RT-PCR (NAAT) or Antigen (quick-test) test taken 72 hours before departing to New York.
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Masks: Recommended in public spaces and public transportation.
Restaurants: Open with restrictions
Bars: Open with restrictions
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Pros: Plane was empty so got a whole row to myself!
Cons: One flight attendant in our area was not friendly and quite abrupt. Food wasn't good but desserts were great. American movies were a bit old.
Pros: Plane was empty so got a whole row to myself!
Cons: One flight attendant in our area was not friendly and quite abrupt. Food wasn't good but desserts were great. American movies were a bit old.
Pros: Crew AMAZING nice people very hospitable the food was good, very respectable staff accommodations nice
Cons: The seat in the back was very uncomfortable to sleep other than that amazing
Cons: Mine crew 2 ladies
Pros: The food/drinks
Pros: I really like the crew on Lufthansa
Cons: Our pre paid seats were lost in the "system" even though I had the receipt they couldn't do anything. and we were seated in a back row with offset tvs, the movie selection is lame and dated
Pros: It was cancelled and scheduled next day
Pros: Nice crew and comfortable seats.
Cons: Not a fan of the sandwich provided.
Pros: The crew is amazing! We have comfort even in the economy class.
Pros: More spacious seating. Crew was happy, nice and seemed to care. Good entertainment choices.
Pros: Flight arrived early.
Cons: Last two transatlantic flights have been hot. What happened to a nice cool flight and using the blanket if you are cold?
Pros: We liked mostly the crew, they were helpful, polite and efficient .entretaiment kept us distract during the long fly . Food was pretty good too.
Cons: The seats are very close to each other . The plane was taxing for a long time before or has a gate available .
Pros: Lufthansa is always high quality
Cons: I dislike how one must stow the entertainment system so early before landing
Pros: The staff on board the plane was excellent. I thoroughly enjoyed the flight! Food was delishious!
Cons: The ticket kiosk would not read passports. It was so frustrating to have to continuously try over and over again. With no attendant at the location and a long line, I wasn’t sure how to proceed. There were plenty of people having the same difficulty. It took about 12 minutes to occomplish a minut long job.
Pros: Flight crew was great and entertainment system was good but needed reset a few times . Seating not so much.
Cons: Sitting at the entrance of the bathrooms and was forced to move seats because traffic standing in front of me and tripping over me became ridiculous.
Pros: The Germans are known for their efficiency and Lufthansa followed through with that. From the check-in process to cabin service, all was top notch. As I was sitting near the front of economy, any "extra" economy plus meals were handed out as to avoid waste. I was the recipient of a delicious Caprese salad. A nice treat.
Pros: Friendly crew. Sufficient beverage and food service.
Cons: For an international flight on Lufthansa, the 747-8 seats pale in comparison to the A380 seats. Thinner and less comfortable. Seats and armrests were dirty, did not look like they had been cleaned in a very long time.
Cons: See previous comment. Airline service needs to be vastly improved.
Cons: I tried to reschedule due to a death in the family and due to the "small print" this was not possible. Then when I did travel, it turned out I didn't have the right for a piece luggage (again "small print"). I paid for the extra piece and I was double-charged (same amount withdrawn twice). Now I have opened a complained with Austrian and they haven't responded so far.
Pros: I was pleasantly surprised to be offered an after dinner brandy, or a Bailey's. O
Cons: On both flights. The ear phone did not work correctly. Minor issue.
Cons: We landed an hour later than planned with no warning, I missed my connecting flight.
Pros: Easily the most comfortable I've ever been in TATL economy. Lufthansa's 747-8 is set up strangely: the main deck is arranged First - Business - Economy - Prem. Economy - Economy. This means that if you can book a seat in the forward economy mini-cabin, you get dedicated cabin crew, no other passengers walking through your space to get to the bathroom, plenty of bin space, and – best of all – a lot of aisle space to stretch your legs. Row 16 aisle seats are especially good, as the bulkhead between J and Y doesn't extend all the way, and therefore you can stretch your feet out. Food was actually excellent (for economy), hot and flavorful and generous, with snacks available mid-flight. Beverages also tops – gotta love Lufthansa for offering Campari (!) and more than one wine choice.
Cons: Entertainment (music and movies at least) was up-to-date but not very interested. Boarding and transit security in Frankfurt was anxiety-inducing – between getting to the US departures area and additional screening, it took more than an hour from deplaning to getting in line. Boarding w/o group numbers was an exercise in patience. And the terminal wifi is so spotty!
Pros: The fact that the Crew was kind n helpful and we landed safely and on time. Like the security was great. Overall it was good!
Cons: The boarding Crew treated the passengers unfairly...your staff should learn how to board a plain...by starting: women with children n handicapped people first, the business/first class, the economy passengers...that's how you do it...there was no organization to board the plane and the ticket agent was wrong on the advertisements instructions. Get rid of cheap wine, our tickets are very expensive..you can afford good wine. I got a headache with your cheap wine... Your also not allowed to do early check in...with your system.
Pros: Complementary Drinks. Beautiful Flight Attendants.
Pros: Lufthansa pilots are some of the best in the industry and the flight was extremely smooth from take off to landing. There were bouts of turbulence but the pilot immediately changed altitudes to steer away from it. Flying on the 748 is a pleasure and it's a shame these great planes will eventually all be phased out in favor of more fuel efficient 787s and their Airbus counterparts.
Cons: Having to pay 86€ for a second suitcase that weighed just 15kg. In JFK they didn't charge me but Germans always go by the book. I think for the price of the ticket and lower gasoline costs compared to the height of the recession this is simply outrageous. Next time I'll pay for economy plus. You get a seat that is wider than economy but a little bit less legroom than a business one and the second baggage is included. The meal was nothing special but the friendliness of the flight attendants made up for it.
Pros: Crew !!!
Cons: Very long distance to gate Z 69 with no time to cost my knee pain !!!
Cons: Movie screen is outdated and touch screen didn't worked for me to select movie. Screen for flight status was showing flight from Mexico to Germany. We did fly from Germany to Chicago.
Cons: Tv didn't work most of time. Food was terrible.
Pros: The flight overall was smooth. The staff was great and friendly. I normally don't like flying but if ii had to fly again I would pick Lufthansa.
Cons: Worst crew, at one point when they start serving lunch they left like 10 people waiting and waiting to be served also, they start to put together some lunch one by one, took maybe another 1/2 hour for some people to get food, i was the last one to get served but when they got some leftovers from some other people they put that on my tray for me, they run out of food in the plane, of course i refused the lunch but no other option for me was given, again WORST crew ever, never flight Lufthansa again, NEVER
Pros: I like that the flight crew did the best they could to make sure my husband and I were sitting together with one child.
Cons: I did like that my whole family including two children 2 ad 6 were sitting all separately all over the plane. Children 12 and under should not be seated separately. And that should be the job during the check in. Not during birding.
Pros: I was able to squeeze back into Comfort Economy and make my destination, after a messed up miles upgrade - have to be grateful for the small things, right?
Cons: I was actually upgraded to Business Class through a LH miles award, however, that upgrade was not honored, despite the fact that I had a confirmation email from them. I had to first get to Frankfurt to even negotiate this problem. At the departure point, LH was unable to furnish me a boarding pass to my NY flight. After racing though the huge airport at max speed to make this connection, I was treated rudely at the gate in Frankfurt by LH short tempered ground staff, to the point of even being accused of being the source of the problem and being late for boarding (when I was only accorded an hour connection through this booking, and raised this concern with LH prior). Lastly, the ground crew took away my connecting flight boarding pass and nearly forgot to give me back my luggage tag. The flight crew was Ok, but just did a bare minimum to keep up with the packed and overbooked flight. To top of the joy, I got food poisoning after landing in NYC - not all food they serve was in sealed containers, and it must have been enough to cause a day of misery that followed my arrival - I can assure you that the late time and taxing and docking delays in NYC took away any opportunity to have a normal dinner, and LH food was all I had all day... Not the usual LH experience, but I may give them a break for the next few trips.
Pros: Professional, friendly, helpful staff in a new, quiet plane (A380-800). Smooth landing. Easy disembarkment despite approximately 500 passengers from a large aircraft.
Cons: Unreliable domestic Lufthansa flights (in Germany) connected to this international one, and the departure time history for this LH400 proved typical for this flight, which ultimately left nearly 2 hours late despite good local weather. An announcement cited technical difficulties with the originally scheduled plane. Several small groups we recognized from embarkation on this LH400 flight filed lost luggage claims, as we did. Uncharacteristically bad planning by LH on food choices left our rows near the front of Economy without a choice of meals: only pasta, tasty though it was, was available. The chicken option was gone. The flight status video program function did not work for anybody near us despite three equipment restarts by the crew.
Pros: Stewardesses were wery professional. Food was the best for economy class! Maybe if you combined chicken and pasta all together , it would jave been perfect.
Cons: touch screen experience is way behind. Entertainment system is veeery slow. I had to wait over 20 secomds for movie title preview to load. Add trailers or preview for movies too.
Pros: They waited for those who were running late due to a previous flight delay. The crew was super friendly and there was great movie suggestions.
Cons: There was a lot of turbulance which made a lot of the passengers sick. I think also that they collected the headphones too early like 45 mins/1 hour too early before landing. Also landing felt like it was the longest landing in my life.
Cons: We missed this flight because previous flight from Germany was late. After running like mad people thru the Frankfurt airport- we only found out they have left - many people missed the flight!
Cons: See comments above.
Cons: On May 16, 2017, there was a group of Albanian and American passengers rushing through Frankfurt Airport to catch the connecting flight to New York. Their first flight (LH#1425) from Tirana to Frankfurt was 45 minutes late causing them to eventually miss their connecting flight. At this point, the passengers were asked to show their passports, separating the US citizens from the rest. All the US citizens were loaded on a bus and provided hotel, dinner and breakfast. The Albanian citizens were moved to the lower level of the airport where they were left to freeze all night. Some of the passengers were elderly and had their heart or high blood pressure medications in their luggage that they didn’t have access to. One US-Albanian citizen was asked to separate from his Green-Card holder wife in order to receive the US citizen treatment…
Pros: free wine.
Cons: Planes are old and cramped. Our plane gave us the "personal entertainment option" which meant you had to use your own device since they are too cheap to upgrade the planes. However, this international flight only had american plugs so anyone without an adapter was SOL. I tried to watch the large screen at the front of my section but they showed the movie Lion that is in Hindi and therefore had subtitles and I couldn't read the words from 12 rows back. The boarded process is like a cattle call. DO NOT FLY UNITED!!! I thought I was flying Lufthansa but it was a bait and switch situation.
Cons: Delays in departure from Hamburg. Lack of information, directions or assistance with connection. No notification and very poor handling of missing luggage claim processing. Poor service for such a professional airline. Bags missed the flight and we were kept waiting me re than an hour to process a claim.
Cons: The fine print on the flight pass-- didn't notice that my request for flight change did not go through. Am stuck in the airport!
Pros: The 747-8 is a nice new plane. The skinny Economy class seats are surprisingly comfortable. The entertainment system is good; I liked getting the feed from the forward-facing camera.
Cons: Since last I flew with them, Lufthansa has added annoying charges like so many other airlines (but not usually full-service international airlines). Advance seat reservation was $30 per leg and seat. (I paid only for the overnight eastbound flight; on the return I found enough seats available by online check-in just after it opened.) One overweight bag was $100. Considering these charges, Singapore Airlines is the better choice for FRA-JFK. Minor quibbles with the entertainment system: * Front-facing camera points very low. Would be nice to see other planes during taxi (not just their wheels). * New "live map" during flight added useless gimmicks (view of earth from space), removed data (altitude, speed, outside temperature).
Pros: I flew in Business Class from JFK to Munich and then back to JFK via Frankfort. Both flights were on time and very smooth overall in both directions. The cabin crew was good both ways and all spoke English well. Lufthansa long haul flights still use the older 2 x 2 x 2 seating arrangement (unlike the more modern and common 1 x 2 x 1 arrangement where all seats have aisle access)...so if you don't want someone crawling over you trying to get to the toilet while you are trying to sleep be sure to choose a center seat (both with direct aisle access.) While not totally uncomfortable, the Lufthansa business class sleeper seats are narrower...less well padded...and have less recline options than those used by most other long haul airlines, especially the very narrow foot-wells. The pillows and blankets could be better too. The food was OK - but not on a par with what most other airlines serve on long haul flights. The JFK to Munich flight was non-problematic in all respects. However, there was a screaming baby in my aisle (Row 4 on a 747-8 only 2 seats away from me) on the Frankfort to JFK leg...which I found TOTALLY UNACCEPTABLE.
Cons: What airline would permit a lap baby (less than 2 years old...a periodic screamer...and totally unmanageable by its solo-travelling mother) to occupy it's Business Class section on a 7+ hour flight - while inconveniencing (and aggravating) all other nearby Business Class passengers who paid thousands of dollars/euros to ride in Business Class so they don't have to put up with this kind of nonsense? The answer is: "LUFTHANSA!!! And YES, this actually happened on my Frankfort to JFK flight (LH 400 on 23 January 2017.) I'm not sure if the woman in question paid for two seats or not but this unmanageable kid finally calmed down and fell asleep - but he did so in the seat next to her. If this unmanageable lap kid was allowed to do everything he did (including to use a Business Class seat for free IF that is what actually happened) then this just adds insult to injury. WAKE UP LUFTHANSA!!! People pay huge sums to ride in Business Class to avoid this situation - and it's time you BANNED this situation from even occurring.
Pros: The Lufthansa crew in Munich was very helpful when my boarding pass would not go through - I was not told I needed a new pass for that flight (as the first one had been cancelled and rebooked: 2 Air Berlin flights). No one was of help until this point, and the Lufthansa crew even offered to check on my baggage for us only to notice it never left Berlin; we didn't get it for 3 days. This did not surprise me because last time I flew Air Berlin for an 8 day cycling & camping trip, I didn't see my bike for 5 days (you can imagine this sort of ruins the entire point of the trip). After reading a lot of complaints with Air Berlin and never hearing back from their customer service (ever) after numerous forms filled out, I knew checking our bags with Air Berlin from the start would mean we wouldn't see them in New York. I even said to the Air Berlin employee at check in that I refused to check my bag because of my past experience and he "assured" me my bag would be at JFK when I got there. Ha. It was nice to see the Lufthansa crew shocked at how poorly this trip home was working out for my husband and I.
Cons: After the cancelled flight, we were very disappointed to be rebooked with Air Berlin. We do not want to fly Lufthansa if they are so closely associated with Air Berlin, and will tell our friends the same.
Cons: The plane was half way full, i had the seat in the economy section same like a big guy, at one point i asked the flight attendant if i can change my seat to another economy seat (I didn't want a free upgrade) because the guy in my right could fit in his seat with the arm rest down and it was getting uncomfortable for me. She told me if i want a upgrade, witch I refuse to get and didn't help me in any way with the problem that i had. I think for cases like this even though it's an economy seat it still cost 750$ and for a 9h flight witch transformed in a 14h flight because weather condition and fueling problems, flight attendants should be more mindful with the guest confort rather than upselling. Lufthansa it's a geat company with great airplanes but i think that in order to get people to come back you should treat people in the economy class like normal people that pay a price nothing close to the word economy
Pros: Very polite and attentive service. Took off and arrived on time, Plane seems new and clean.
Cons: Seat 31G had extra legroom. That was great, but no one told me that it would be a few inches narrower than normal economy. The elbow rest had a single layer and thus couldn't be shared with the adjacent passenger. I'm 220 lbs and he was around the same size. I literally spent the entire flight with my arms crossed to avoid pressing into him. That seat is meant for kids or very thin people. There should be a warning.
Pros: Overall a pretty good flight.
Cons: The in-flight wasn't working, so no movies on a nine hour flight.
Pros: The seats were fairly comfortable
Cons: Service has really gone downhill the past year or two. Drink service was infrequent, and they ran out of food options; I was stuck with a kosher meal that tasted terrible.
Pros: I liked the food and entertainment
Cons: I have flown with Lufthansa before and this is the first time I have had a cabin crew be rude. She came over to ask me if I wanted to switch my seat with someone and I said I enjoy my window seat and the middle seat she wanted me to switch to makes me feel castrophobic. She then proceeded to role her eyes and just walk away. It was very rude and disturbing of her to do that to a passenger. And on top of the rude service, my chair was not reclining causing the flight to be uncomfortable. I feel as though I have to think twice before traveling with Lufthansa again.
Pros: Food, drink and entertainment are very good.
Cons: Did not care if I made my connecting flight or help me to understand if I could make it, seats are terribly overbooked and crammed. Many people visibly aggravated and mobility compromised due to seats,
Pros: There was a particular flight attendant who went above and beyond to make our flight amazing!!
Cons: More food
Cons: Boarding tool a long time and late take off
Pros: Why the 3 hours delay?
Cons: Be on time
Pros: Noting outstanding.
Cons: Seat comfort.
Pros: Great to be able to check in bags at the CAT railway station in the morning. Cabin crew were excellent- very friendly and helpful and did two drinks services. Austrian’s cabin crew sets them apart on European routes.
Pros: This was a flight operated by Austrian Airlines, which does a substantially better job than United.
Cons: Poor selection of films on the entertainment system.
Pros: Crew was friendly and helpful, food was tasty and flight was nice and smooth.
Cons: It would be wonderful to have all seats the same as first class for a long distance flight.
Pros: The Austrian Airlines crew was great, very courteous, very professional and friendly. The food service was also excellent.
Cons: My complaints go to something not directly linked to the flight crew. 1. When boarding, I like to see when passengers are called in groups relating to distant seats in the plane such that they do not step over each other during luggage placement. That is more comfortable than let the crowd enter randomly. 2. I notice people enter the cabin with 2, even 3 pieces of luggage. Even though each one has proper dimensions, they overload the overhead compartments and it is hard for everybody to place his/her belongings in a suitable way. 3. The rows in the airplane seems to have gotten closer ti each other. It is not the airlines fault, except perhaps when choosing whose airplanes to buy...but again, there are only two major contenders in that segment. For overseas flights, it is pretty uncomfy. 4. Lastly, unboarding the plane could also be performed (enforced by the crew) to be in a more civil fashion rather than haveing5 a stampedo - again calling separate grouos of rows in the name of fairness, or simply vacating it row by row from the front to back.
Cons: Seat !!
Pros: Nothing at all.
Cons: Couldn’t get on the flight due to two cancellations of prior connecting flights. Utterly, totally unacceptable - and no explanation of why.
Pros: I get Airpoints with the flight, crew were lovely.
Cons: Flight was overbooked, so a few delays (as they were asking if anyone would layover to release a seat) and they were being very strict on the one bag per traveller, but that’s fair enough considering it was busy.
Pros: It was a high quality service hands down.
Cons: The available entertainment choices were a little limited.
Pros: Almost every thing was very good
Cons: My selection in pasta... was not bad but it was bit dry other than that no complains....thanks for save trip.
Pros: The flight attendants worked very hard Patient and courteous.
Cons: Drinks are varied Food needs improvement The bread is low The vegetarian meal is poor
Pros: On time
Cons: I have been selected for additional screening at Vienna airport which was very time consuming and not very pleasant
Cons: Lufthansa’s/Austrian Airlines’s idea of a ‘snack’ is a pathetic little bag of sugar and chemicals that no one should have to be offered, even if it comes for free. Hugely disappointed. Flight attendants not attentive enough, and it took forever for the flight attendant to come after I’ve pressed the call button. Overall impression: meh! First time flying Austrian, but next time I’ll probably book with their competitors if prices are similar.
Pros: Crew were amazing
Cons: Delayed at boarding Delayed inside plane No entertainment No room for my long legs - no option
Cons: the entertainment was broken, they didn't offer WIFI. the crew was very rude and crabby.
Cons: it was canceled and i still waiting for refund so i did get ticket on vayama how i get email from kayak
Pros: It was a very safe trip
Cons: Small space in Economy class
Cons: arogant staff, flight canceled, great difficulties to claim my money back
Pros: boarding/deplaning relatively quick. plenty of leg room in emergency row seat
Cons: only provided ONE meal on an 11 hour flight?? how is that ok? people were very hungry. when i asked about that, the disinterested flight attendants tried to convince me that they had in fact provided “two services” -they apparently think a small packet of crackers counts as dinner. shortly before landing they served a stale ham sandwich (8 hours after the only meal). Food quality was poor as well. during booking there was not an option to indicate dietary requirements either. not impressed with austrian air overall.
Pros: Great flight. Was long but made nice by staff/crew and entertainment options.
Cons: Entertainment options are limited. Austrian flight attendants were quite grumpy on this flight.
Pros: Very comfortable aircraft
Pros: I received an upgrade to a larger and more comfortable seat. The beverages were good and the staff was terrific.
Cons: The food quantity was skimpy considering the duration of the flight.
Cons: Flight was cancelled. Ended up on Swiss Air. Only good thing about Austrian was they booked us on other flights at the check in desk.
Pros: kids treatment
Cons: It was late No food
Pros: Snacks in board included in the price. Super nice crew team. Unlike British airways where prices are higher, on longer flights there is no free refreshments and crew staff were unpleasant.
Cons: Very small and old plane. Uncomfortable seats. Hand luggage bigger than small backpack not permitted on the board.
Pros: I like the food , service and clean airplane.
Cons: The gate of flight was changed 2 times in short period, that's why i lost my plane. No possibility if rebooking the flight, only buying a new ticket for 700€. Crazy!
Cons: Complete lack of information and abrupt staff when flight was delayed
Pros: Unfortunately no good experience comes to my mind..... Only one! At boarding there was a Jewish girl, she was very nice and kind! I wish I could list here more positive!!!
Cons: Unfortunately the food was poor quality. You should pay attention to people who eat kosher and have an option available. Eventho I have marked it on my ticket I need kosher food it wasn't available. It is upsetting. It would be a must at every company, regardless of the service to have name tags for the employees!!! Mostly the flight attendants were kind, but as soon as i asked for something it seemed like they don't want to help or work at all. I understand I have traveled on the economy class but shouldn't make a difference how you treat the travelers. The pillows were dirty!!!!! Not only one, because I have asked for more......most of them! It is disgusting! Something must have been wrong with the headphones because the volume was on max when i tried to watch the move but barely could hear anything. I have flew with Lufthansa most of the time and in the future will chose them. Very disappointing that sooo many little things are interrupting a vacation.
Pros: Was on partner airline Austrian Air. Very good service.
Cons: At Vienna gate G31 it was difficult to hear announcements.
Pros: The plane was comfortable even in economy. The crew were helpful and professional. Good food.
Cons: We were boarded and then told we had to sit on the plane for 45 minutes before take off. It's possible this way beyond the crew's control, but still would've been better to wait in the airport. Also, the movie selection was smallish compared to some other airlines.
Pros: So I had to fly to Munich, and rather than flying direct on terrible United, I took a connecting flight via Vienna. Flight was full yet still departed on time and even arrived early. The seat was comfortable and flight went very smoothly. Food served on board was perfectly edible. Disembarking also went without problems. The flight staff even accommodated the requests of a particularly nasty Russian family seated behind me even though they were total jerks. I was very impressed with their professionalism.
Cons: Nothing. I will make a point of trying to fly via Vienna in the future. Airport is very pleasant and well run.
Pros: When you travel with an infant it's already a difficult trip but it's really fraustrating when you find out that they didn't assign you to the seats with the baby bassanet, and when I went to the counter to fix the problem instead they change our window seats to an isle seats without even asking or notifying us with the changes, and they when I asked how come you don't automatically assign infant reservations to infant seats their excuse was what if there were more infants than available infant seats and they already gave out those seats with extended leg space to others who already had paid for it, and surprisingly there were multiple of infants on board none of them in those seats but rather the other passengers who paid for it, so basically they got paid extra and you will only suffer for almost 10 hrs so they can make extra profit. NEVER AGAIN AUSTRIAN AIRLINES!!!
Cons: Entertainment on board was useful
Cons: Austrian Air has really slipped in its food-product.. Lufthansa put out snacks (cookies etc; even small sandwiches to 'help yourself from' going from Atlanta to Frankfort which was nice). But not the case with Austrian The serving of it was fine. Restroom options are less than adequate too.
Cons: Too many customers use more than their fair share of the overhead space. A lot of passengers placed their luggage and their personal item above. This left those of use who use only our fair alottment searching for a place for what we fairly should be allowed to use.
Pros: The B-767 is far superior to the B-777 in comfort; it is not so horribly crowded.
Cons: Austrian check-in at VIE was a disaster. None of the machines could read my passport; and when you entered the data by alternative methods it STILL required a machine to read the passport--which it exactly what they were unable to do. Thus, it was a circular Catch 22. I went through six different lady agents working my way through the system, until they finally took my bag and let me go. They themselves said it was new to them and they did not fully grasp how it worked and they did not know why it did not accept me. SOFTWARE PEOPLE BACK TO THE DRAWING BOARD.
Pros: The flight attendants were very friendly and spoke English well. Loved the food and the service
Pros: I enjoyed the flight along with my girlfriend from beginning to end. The flight attendants were very courteous & the service was fast & the food & drink portions were generous.
Pros: It was the best flight I've had and the best Pilot. Thank you, Corina Pauta
Pros: The flight was good, the food was good, the crew was excellent
Cons: The wheel on my luggage was broken (it was fine the whole trip). I had to throw out my bag after I got it home
Pros: the crew
Cons: There was no space. Even though I wore compression socks and got up to walk frequently, my legs were bruised as I could not stretch out for any extended time. The seats are cramped and you are in one position. The flight was almost 9 hours and it was too much for me.
Pros: Flight wasn't overcrowded Attendants were very nice Entertainment system was very good (new screens with easy interface, broad selection of movies and TV shows)
Cons: Food and beverages could have been a bit more frequent. One lunch and a small sandwich over a 9 hour flight, I felt hungry at some point
Cons: I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for.
Cons: No internet available (2020). For the my previous flight, a month ago, was the same problem.
Pros: Klm's consistantly high standards in everything they do.
Pros: Impressive service... amazing crew, very friendly and professional
Cons: When its rain we shouldn’t walk to the air plain
Pros: The crew was informative
Cons: Inflight sandwiches
Pros: Customer care was super supportive
Cons: Inflight sandwiches
Pros: Crew was great, very responsive and hospitable!
Cons: more lunch choices, especially choices without dairy products.
Cons: Fix the damn KIOSKS at Vienna!
Cons: Not being 1 hour late
Cons: Flight got delayed 30 minutes
Pros: Seat was comfy and spacious for economy class
Cons: Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal.
Pros: Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight.
Pros: Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements.
Cons: Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking.
Cons: Dozens of high school students screaming and climbing onto seats, crew did not intervene.
Pros: quick/efficient boarding - good staff - good food - easy flight !
Cons: the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -
Pros: Time was excellent even considering a connection delay they had. Very polite crew members. Good entertainment options.
Cons: Cabin was crowded. Leg room was scarce, short seating space. Almost no room for sleeping if you're not a frequent economy traveler.
Pros: Friendly and efficient crew. Flights were on time if not even early.
Cons: I ordered Wheel chair for my parents but one of them didn't get it at all. When my parents were checking in for flight they asked the representative about meal selection and she didn't answer their questions properly and because of that my mom didn't get proper Hindu Vegetarian food on flight instead she got Egg omelet which she couldn't eat. She has to eat just fruits. My mother is a diabetic patient and she needs a food every after some time. I never had such a bad experience before with any other airlines.
Cons: Nothing special
Cons: Still waiting to board after missing this connection had to be booked on another airline
Pros: Great on board service from a very professional crew.
Cons: Can't think of a thing.
Pros: More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown.
Cons: Can't think of anything.
Pros: The entertainment options were good.
Pros: Everything is top notch for an airline company.
Cons: Nothing.... I enjoyed every moment of the flight.
Pros: The leg room, was surprisingly roomy
Cons: The food and that there was no entertainment.
Pros: Very friendly crew going out of way to assist in making trip comfortable
Cons: Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them
Pros: Overall everything was ok.
Cons: Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir.
Pros: Friendly staff, good service and on time departure/arrival.
Cons: They stole my money
Pros: The cabin crew were good. They explained what the arrangements were for the delayed flight connections
Cons: The plane wasn't refueled and so was not ready for take off once the passengers were loaded. The plane had a technical problem when it tried the first take off and so it had to be abandoned. This was alarming..
Pros: The flight attendants could not do enough for you.
Cons: Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in.
Pros: Crew was courteous and polite! Entertainment system had some great movies at no additional cost.
Cons: Poor communication between delta, KLM and Air France meant that I couldn’t check in online and get a digital boarding pass. Furthermore I couldn’t use the check-in kiosks because my name was listed as Reidmr instead of Reid, which meant that my boarding pass did not match my passport. Overall this caused unnecessary delays that were compounded by the fact that I couldn’t use my TSA precheck. My main problem on the plane was that I had to struggle to get water served to me. It’s always so dry on planes and I would have liked to be able to get more than one tiny glass of water at a time. Also, would have loved a window at my window seat. Plus no WIFI!?
Cons: Service from airline host Poorly maintained plane Bad food Old entertainment
Pros: The staff at the front desk for the check-in were extremely helpful. I had a complicated issue with my luggage and they helped me to sort it out in the best possible way. Amazing service! Furthermore, the entertainment on board is great! Nice movies, nice food, friendly flight attendants, etc. They even offered me a second sandwich =)! I truly loved my experience with KLM.
Pros: good service
Cons: The leg room on the long flight was less than I would have wished and it was particularly bad when the person in front put their seat back. this was a day time flight and it would have been good to have a bit more room to use a laptop.
Pros: Arriving more or less on time
Cons: Crew is awful. Disrespectful desinterested in customers find themselves very important. No service mentality whatsoever. No respectful airline would hire such arrogant self centered personalities in a service role
Pros: On time.
Cons: No negative
Pros: The crew were really helpful since I am a short person in putting my luggage away in the overhead compartment and attentive to everyone's needs. I am a fussy eater and don't really like airplane food but the food was actually really nice. We was given plenty of snacks and drinks in between meals as well. There was plenty of programmes to choose from to keep me entertained.
Cons: The seats in economy were a little too small for a 12 hour flight
Pros: The staff was fast and curteous.
Cons: There is not anything to complain about besides the usual discomfort of travel.
Pros: Loved this 747! Crew was professional and food was very good.
Cons: We had a long wait (25 minutes) at the gate because we were early.
Pros: The staff and crew
Pros: Excellent service, excellent food.
Pros: Short layover connecting from US flight and luggage transferred ok to destination. Food option not great but at least they didn't charge for it unlike some other airlines. No entertainment but to be expected on such a short flight.
Cons: Did not get the luggage from connecting flight from Amsterdan to Basel
Cons: The crew on the Lagos Amsterdam route (in economy) are particularly unfriendly and brusque. This is my experience each time i fly this route in economy
Pros: Delays and no proper customer service.
Cons: Stranded for 48 hours in Africa. Missed 3 flights due to complete incompetence, truly a horrible experience.
Pros: Quick Check in
Cons: The crew were not nice. They dont even pick up garbage during the 9 hour flight. They give you a gallon of water in a huge bottle without a glass and you are on your own.
Cons: The TVs didn’t work even thought the steward ESS restarted them .
Cons: The option to be able to drink enough water.
Pros: Nothing to like
Cons: This Iwa’s very bad experience. Never again will use LOT
Cons: Never again
Pros: All is excellent
Pros: I like that the boarding was delayed mid-way for some unknown reason (thus, the take-off was 15 min delayed), and I was able to get on the plane with my short connection not being the last passenger. :)
Cons: Food could have been better.
Cons: Bathrooms smelled and dirty and not functioning
Pros: Crew was great, the airplane was big with a leg room!!!
Pros: Overall good flight
Pros: Nice crew, great flight entertainment.
Cons: They lost my bag!
Pros: It was Ok.
Pros: Crew as great! Good seats and good entertainment
Cons: Cleaner bathrooms
Pros: Crew was excellent. Seat was very tight (middle section, middle seat)
Pros: On time, stable flight without surprises
Cons: Bus takes you to and from the plane.
Pros: You can't beat the convenience of traveling without having a layover which are never guaranteed to be on time. The food isn't bad but service makes up for whatever shortcomings there are in that dept.
Cons: I wish there was a kid meal option
Pros: The only good thing was that it got me from Point A to Point B and my bag wasn't lost or damaged.
Cons: The seats are so incredibly small for a long haul flight. Two people must compete for shoulder space, as there simply isn't enough room for both to sit back completely. Constant elbow issues and a feeling of being locked into a small space. I've never been so happy to exit from a flight. Note that on the JFK-BUD-JFK route, LOT subcontracts to a low-cost Portuguese airline, so this plane isn't configured for a trans-Atlantic flight, at least not for a minimal level of comfort. Never again. Pay more for a decent seat on another carrier! And take a large bottle of water, as they're not at all generous with the water, soda, and juice. My seatmate and I were parched and couldn't wait to clear customs so as to buy a bottle of water.
Pros: Crew was really helpful and friendly. They took care of us completely. Boarding, take off, landing, everything on time.
Cons: Airplane didn't provide flight specifics. (Speed, altitude, outside temperature). Just basic info. Seats in this particular plane are really narrow. Everytime someone passing hit my shoulder. This didn't happen in other planes.
Pros: Movie selection was good
Cons: The boarding was very slow.
Pros: Great price for a one way ticket to NYC Modern and comfortable Boeing 787 Dreamliner Courteous crew
Cons: Little more organized boarding area Not sufficient new movie titles but it was OK
Pros: Seat comfort. Smooth flight.
Cons: 55min delayed boarding at JFK, 55min delayed landing ans 35min awaiting gate access upon landing at JFK.
Pros: Great food and nice airplane
Cons: The crew could not control a rowdy crowd on the plane, we had over eight hours of chaos
Pros: On-board crew is polite and helpful. Boeing 787 Dreamliner is great. Overall, the flight was fine.
Cons: The gate agents were forcing random people to check in their hand luggage, even before weighing that luggage. They also check the hand luggage to make sure it fits in the "template" and weigh it (a second time) at the gate. Once on-board, they then announced that they were waiting for other connecting passengers. Took about 45 minutes. It would be nice to know that before booking that they do this, and also before boarding, even if it makes more sense to start boarding before they arrive (but 45 minutes before?). The live map on the public screens in economy showed a dummy/overview map with "waiting for data" the entire flight, rather than the actual live map. Premium did have the data on their screens, and the individual screens also worked fine. Not sure what happened there...
Pros: The entire cabin crew was excellent. Service fabulous. Requested vegetarian meal. It was supurb. Very unusual for flight from. Eastern European countries They exceeded my expectations . Thank you
Cons: Boarding from. EWR WAS lousy. Flight going to Warsaw was delayed to start with . They did not announced . Only shown on screen. They have to definitely announce to the passengers THEY WILL BOARD AS PER GROUP NO. . NEED NOT MAKE A BIG LINE JUST RELAX ON THE CHAIR . PEOPLE ARE TIRED OF STANDING in the line for a long time May be they need to have more group Nos to easy facilitate boarding . This is only a suggestion. If they want to improve customer experience and travel again with them
Pros: Business class was very roomy. There was easy access to storage. The flight crew was extremely courteous and did their very best to see to the needs of the passengers.
Cons: The seats, when in reclining position, could have been a bit more comfortable.
Cons: Flight attendance kept waking me up to lift my seat so the passenger behind me can "enjoy their vegetarian meal". After I requested not to be disturbed ever again with that kind of requests, they woke me up for breakfast again. I was the only passenger around that they requested to pull my seat.
Pros: Crew was very polite, smiling and accommodating , food was great quality, good selection of entertainment on board. Comparing what LOT was few years ago, they have made a huge progress and overall improved everything across the board. We got to destination before scheduled time.
Cons: I don’t like to seat next to toddlers. They should have special place, separate area just for families with kids, fare on the end of corridor. Noice , activities, banging and smelling, not pleasant and not confortable for what I paid. My comfort of flight with LOT was completely ruined this time.
Pros: I am not sure where to start from but each lot employee I talk with had poor English and not the tinyest willing to help just to move , I had a flight back from cezh republic to JFK with a stop in Warsaw When I got to the front desk in the air port to print my ticket the Liady ( work at Sation 236 ) was very rude and anti costumer service she print me only my first fly ticket and when I ask why she " I don't know " I said ok so when u get there you know which get I go or where I will print the other ticket she say I don't know Ok and then I ask her can u check if it a room I. My flight from Warsaw to JFK in business it this moment she tell me I can switch sit and ask me to go I was shocked but this was only the bigining when I got to Warsaw I ask in the gate counter where should I go to print my ticket after I try to explain him 10 times what I mean ( he didn't speak English at all ) he told me to go pass the passport check and in gate 21 they will print it to me I fly a lot so I ask him if he sure becuse I am petty sure I will need my ticket the guy at the desk repeat imhim self so I want and waited 25-30 min in the line so the police officer in the passport check will tell me I need to go print my ticket So after the officer from the passport desk call someone he direct me to go to hate 26 and there they will print my ticket I want them and again wait for 15 min to print my ticket ( it was only me this is the sad thing I don't know what tool 15 min to print a ticket ) and it amazing how unsocial and 0 in customer service the lot polish employees I meet And this is without talking about the delay in my coming flight for 2-3 hrs ( a delay it something that happen a lot yes but the way they handled it again 0 in costumer service )
Cons: The flight attendant was very nice and professional but it was business class so u can't really compare I will definitely will not recommend ppl to fly with them This is not the service you accept for 3000$ flight
Pros: Large seats, decent fare - although inconsistent.
Cons: Chairs are bare minimum and starting to fall apart. Crew is bad. Half amenities don’t work (eg no espresso machines, despite the fact they are installed). Almost no entertainment.
Pros: better than expected accommodations, wonderful crew.
Cons: entertainment system stopped working at one point. Snack before landing was a sad excuse for a cheese sandwich. Bathroom sink was backing up.
Pros: The flight and lending was nice and smooth
Cons: Plane delayed 2:30 hours! ! Checking again for the size and weight carry on baggage before boarding ! Only Polish Airline do that ! What a shame! Not a good reputation for them !
Pros: The crew on this flight was amazing. Very attentive, courteous and professional!! The crew was in no way responsible for how terrible this airplane was, and they did a wonderful job of making sure everything was taken care of.
Cons: The plane was terribly old and decrepit. None of the television screens worked, the airplane was dingy, brown, worn out looking and just overall gross. This flight was operated by a company called Privilege Style, and while the crew was fantastic everything else was terrible. The food was pathetic and nasty; they served breaded chicken that was so soggy it resembled a used dish cloth. It came with soggy oily vegetables and a cake that had condensation all over it. The only redeeming thing on this flight was the free Polish beer (it was warm). The flight we took going to Poland was on one of their new Dreamliner planes and it was amazing! We were so disappointed with this return flight as it was a stark contrast to the wonderful experience we had coming to Poland. I hope in the future they can discontinue use of these older planes, as it makes flying much more aggravating.
Pros: I have been flying with them for the past 16 years(economy seats), and I have to say that their service,and comfort of overnight flights have improved tremendously! Partially due to the fact that they have 787 Dreamliners now, in which the seats are wider and are reclining more than before, the leg room is bigger, the air quality better. The crew members are very professional,not overly sweet,yet caring and understanding,especially when you are flying with small children.As to those complaining about overcharged luggage- read the rules people! If you go over the maximum limit of 50lb for a check in, let's say 2lb,they won't charge you,but don't expect them to close their eyes when your luggage weighs almost double that!
Cons: The food is ok, nicely packed, but even if you don't like it they have extra options to purchase for a small price.
Pros: When we got to the airport on the way back home, they couldn't find our tickets. I had online tickets and confirmation, but we were still not on the flight list. We had to go to the ticket counter for them to clear it up and put us back on the flight. The flight itself was not bad. The flight attendants are a bit rude and condescending. The seats and entertainment was not bad.
Cons: 1. Cancelled our outgoing flight hours before it was set to leave; notified us via email; barely got re-booked via different airlines and had to take 3 different flights to reach out destination; missed the 2nd flight because LOT put us on a flight that was departing 30 minutes before out 1st flight arrived. 2. When we got another 2nd flight, we arrived at our final destination without our bags. LOT assured us that our bags were on our flight before we boarded but calling and confirming that they were able to transfer our bags (only had 40 minutes between flights), but of course, it was a complete lie. We did not get our bag until the next day in the evening over 24 hours later. At that point I was happy they found them and gave them to us. 3. Turns out, they cancel flights pretty often and they also book people on transfer flights that are too close for people to make it. We traveled with a handful of other passengers that had the same experience and people were in tears about their horrible travel experience. 4. Warsaw Airport - they only have 5 passport control officers clearing travelers and because they don;t have lines or any type of organization of these travelers, the lines our out of control. People are pushing each other, crying because they are missing flights or not feeling well because of no air and all the pushing and shoving. I was pregnant standing in the line for over 40 minutes. They would not let pregnant passengers or passengers with kids with them pass in their disabled line. Only people in the wheelchairs were allowed to pass there. Horrible airport and even more horrible airline! PLEASE SPARE YOURSELF AND DO NOT RUIN YOUR VACATION.
Pros: Food was good.
Cons: At boarding we were told we needed an additional security clearance "that way". When we searched for it and couldn't find it, we asked two different employees and they didn't know or offer to help. We finally found it but it wasn't a good experience. And finding out at boarding time was not helpful.
Pros: Spacious leg room
Cons: No head support & no back tilting of seats
Cons: There was a delay at Warsaw Airport for almost 3 Hours I arrived home 2.00 Am I missed a family wedding that night
Cons: Unable to choose seat at ticket purchase.
Cons: Delayed a lot in Warsaw airport.
Cons: Many people on this flight were bothered by the fact that their families were split up all over the airplane and no one could sit together. During boarding there were groups of people who had all been split up and were desperately trying to switch seats with others. I was traveling with a 15 year old, and even though she is not a small child it was very nerve wrecking to be seated 20 rows behind her, not being able to keep an eye on her (even more so because she gets car sick and has thrown up on airplanes before). I don't think I've ever flown where my group was not at least seated in pairs. This was very disappointing.
Pros: Food and entertainment was ok. They usually charge for any alcoholic beverages, though.
Cons: Extremely rude staff (allowed a passenger to almost break my hand luggage with hers, and literally laughed at my concern,) kept us on plane for 2+ hours with minimal info given on the problem, then de-planed and kept us waiting at Warsaw airport for another 2 hours (no food, water or even a manager appeared until the end of that 4 hours, by the way, and only after a screaming mob of passengers formed,) then kept us on the new plane for nearly another 2 hours. This made for an approximate 6 hour delay, with minimal comfort, food, water, info or sympathy throughout, nor an offer to switch our flights and/or provide night accommodation due to the 5+ hour delay on this evening flight (as is within our passenger rights.) The plane finally arrived to JFK way after 1 a.m., which completely ruined weekend work and social plans, not to mention how exhausting and disrespectful of an experience it was. PLEASE NOTE THAT EVERY SINGLE OF THE FOUR LOT FLIGHTS I'D UNDERTAKEN THAT WEEK WERE DELAYED IN A SIMILAR FASHION - AS IN, WITH LITTLE INFO OR EXCUSE. No, thanks, Lot - and you should refund us all.
Pros: Service, food, entertainment were of good quality
Cons: Flight was delayed 40 min; after landing the plane was sitting on the field forever; during descent, my ears started aching, and I think I got some kind of vestibular system damage, possibly from an overly fast descent. Not good.
Pros: Entertainment was good. food was free
Cons: Then the flight from warsaw to JFK was fine, but when we landed there was only 10 minutes for me to get to my next flight and i asked the attendant if she could call my gate ahead and tell them I'm trying to make it, and she grunted and told me to sit back down. Then i proceeded to go to baggage claim where my bag never showed up and when I finally saw that it wasn't showing up I sprinted to my next flight and got to the door 15 seconds after it closed. Then i had to spend the night in NYC and was unable to go to buffalo unitl the morning after having spent already the whole day in the airport since my first flight didn't take off until about 5 hours after it was scheduled. And now I still do not have my bag, and jet blue says they never got it from LOT airlines
Pros: Boarding was very efficient
Cons: There is basically no room for passengers left on those airplanes, it's a disgrace. The food is a joke.
Pros: Service, attention, every single detail was perfect while the flight.
Cons: Nothing to say at this point
Pros: The food and service was very good.
Cons: The seating arrangement. Unless you have an isle seat,you have to climb over someone to get to the isle.
Pros: Not much
Cons: Attitude of the Stewart was terrible she was a little cocky and didn't appreciate her attitude
Pros: First time traveling with my dog and it went well.
Pros: The crew was amazing. The economic seat (I always prefer to select aisle seat) was OK for me.
Cons: I often prefer to take Air Canada flight for the departure to any international cities, because it hardly happened to have any cancelled AC flights during my Air flight dates in my past years trips.
Pros: We got here
Cons: Not being 2 hours late
Pros: The set was super comfortable
Cons: Everything was excellent
Cons: We had one checked bag and it did not arrive when we landed. Told it was on the next flag but did not arrive until after midnight.
Cons: given that Air Canada's computer had crashed and flights were cancelled (including our own), the lack of information was astounding. Why, e.g., didn't anyone go along the queue handing out numbers so people could get food then reclaim their place in line? Why weren't we told, ditto, how long this mess would take to clear up? why weren't we offered o/n stays, etc, etc. Could have done an awful lot better if some manager had spent two minutes thinking!!
Cons: Lack of communication. Crew was unattentitive and seemed to not know protocol or appear to have things under the control.
Cons: The airline crew keep on pushing back the departure due to bad weather. No discipline while boarding passengers. Delay after landing to open the door. No clear instructions about the delays
Cons: Although we boarded on time, there was a wait of over 1.5h in the plane. First time in my life i was beyond uncomfortable. What i couldn't understand was why we had to be in the plane for the refueling. It makes more sense to wait in the airport at the gate rather in a tight confined place. I'm overall pissed at the situation. Not to mention my seat was defective and although the seat was up, it would push back the moment you put weight. The flight attendant kept on asking me to place my seat in the upright position (which wasn't possible). To get her off my back, i held my back up with my own weight. I'm disappointed with aircanada.
Pros: Where do i start? It’s a short flight to be sure but air canada planes never feel like many Other airlines’ mini planes or puddle jumpers. they seem new, spacious, seat back Entertainemnt, just great. Also, there is no scrimping on Service. How many Delta or united or American flights have i taken on this route only to be told “coffee or water” and sometimes no coffee “the flight is too short”. Nonsense! Granted I was in business, but I had a full hot breakfast served and a full array of beverages offered. It AC can do it, everyone can. The flight attendant was lovely.
Cons: The flight was too short :)
Pros: squeeze me into an earlier flight
Cons: Everything good.
Cons: There was only one staff working at the gate, and one family with kids seemed somehow stuck with their documents. This kept all other passengers,who had already Lined up, waiting for quite a while. Some people grew impatient.
Cons: Not impressed with luggage fees that were not indicate but hidden in price - and all the nickle and diming on every little thing.. ruins the overall experience
Cons: I was disappointed that for the first time since I have been flying, they did not allow my carry-on with me. It was not that bad though because by the time I got through customs and made it to the baggage carousel the bag was waiting for me.
Cons: Flight was more than hour delayed. When it hit the turbulence zone it was insanely scary. I know it's nobody's fault but leaves bad felling about the flight.
Pros: Les sièges étaient spacieux.
Cons: 2 vols chez Air Canada, 2 vols annulés !! Plus de 4 h d'attente à l'aéroport !! 1 vol en raison de la météo (no comment) et l'autre en raison d'un nettoyage à faire de la réserve de carburant... Dédommagement minime de 10$ pour s'acheter qch en attendant !! J'espère avoir plus en contactant le service client...
Pros: Movies for free, although the seat next to mine didn't work. Plenty of leg room.
Cons: Some of it was air canada, some of it was weather and some of it was the montreal airport. scheduled for 6:00 rescheduled 7:00 rescheduled 8:00 boarded 8:30 took off 10:00 1. air caanda - boarded the plane, then came on with announcement that we would be sitting on tarmac for an 1.5 hours. We were delayed for hour and half already, why load us and make us sit in a warm aircraft. Air Canada offered us 10.00 vouchers for dinner... problem was they did it so late nothing was open. It should have been done earlier. 2. weather - caused the initial problem in NYC, no fault of air canada. 3. Montreal airport - Our gates were switched 3 times during the delays. Which happens, however the gate changes started at one end of the airport, moved to the other end of the airport and back to the original end.
Pros: Seats are quite comfortable. Flight was on time.
Cons: Suitcase costs money. Food was ok. No headphones for entertainment. I felt it was like a low cost flght but we paid a regular price.
Pros: I don't like air canada
Cons: Check in crew was rude and awful. Flight cancelled without notification, thankfully the minute we noticed I called customer service. Waited an hour on hold before luckily grabbing 2 last seats on a flight going out the next morning.
Pros: I brace myself every time I fly Air Canada. Things often go wrong or are frustrating in some way. So I prepare myself mentally. Although there was a takeoff delay and the boarding procedure was confusing, this flight went fairly smoothly, compared to other fiascos I have had with Air Canada.
Cons: Air Canada has an opportunity to be excellent and they keep hanging on to mediocrity. I think it is either a corporate culture that does not see things from the customer perspective, or a morale problem that shows up as ground staff who do not want to be there. Also, Terminal 1 is a hassle. You check in at the kiosk, only to have to line up for 30 min. to drop your bag off. If I could, I would only fly WestJet.
Pros: The plane itself was fairly comfortable, and every seat had its own TV/movie screen, which was nice.
Cons: Our flight was delayed six hours and fifteen minutes, and the entire six hours and fifteen minutes was filled with poor communication. No one could tell us what was going on. There was rarely even an Air Canada representative at our gate's desk area. We were given nothing to remotely compensate for our very long delay aside from a few thanks and a puny bag of pretzels.
Cons: Fact that when my flt was delayed it was too late notice and then when it got cancelled no communication. Poor customer service. .
Pros: I received an overall warm treatment from the staff and the flight wasnt delayed therefore I made it to NYC right on time for my appointment :) Thanks Air Canada!
Pros: My 55 min flight ended up taking nearly 3 hours since there were about 9 people that needed to gate check their bags. Air Canada needs to figure a better way to gauge the carryon situation. People had giant bags that just couldn't fit in the overhead. Also- there were far too many people with carry one. I paid to check my bag... then got stuck with my backpack under my feet and jacket in my lap for 2.5 hours as we sat on the runway.
Cons: To be honest, nothing specific stands out. The whole ordeal was pretty much a nightmare. We were offered some pretzels and water while we sat on the runway for hours.
Cons: There was a long wait at bag check with a handful of people checking in and handling complaints and seating change requests. This could have been more streamlined-- maybe a separate line for people just dropping off their bags and customer service. Otherwise, once it was or turn, everything went smoothly until the end of the flight
Cons: delay upon delay due to maintenance then delayed again because the flight crew left due to the delays and a new crew had to be found. 1.5 hours of delay in total but we were only told a few minutes at a time so aggravating
Cons: - Delayed from take off for over two hours. During this time, pilot and flight attendants shared minimal information with passengers. - At one point, I asked a flight attendant for water because I had a migraine and wanted to take some Advil. He told me he couldn't right now because the pilot wanted everyone in their seats, but he would get it for me as soon as possible. When I followed up 45 minutes later, the same flight attendant apologized and said that it was because he didn't want everyone asking for waters. We were stuck on that plane for over two hours, and you can't get people water? - Gate check was not available, meaning that I had to check my carry-on when there was no more space available (my bag met the carry-on size requirements).
Pros: Air Canada was kind enough to give us a hotel voucher.
Cons: The flight was cancelled and we weren't informed until we arrived at the airport. An email was supposedly sent, but I didn't receive it. We had to fly out the next morning and missed half a day of work. Fortunately, we didn't have anything important scheduled.
Pros: No issues with the plane or service itself but we were stuck waiting for a replacement plan for a late night flight and departed 4 hours after schedule.
Cons: I didn't like that the security/passport control was the slowest of any airport I have ever been in! We almost missed our flight because security was looking through (literally) every single bag and then the passport control only had 2 people for each visa/passport holders. Then, after running to catch our flight, the flight was delayed an hour AFTER they had already let everyone board the plane. People were telling them they had alerts on their phone, while boarding, yet still let everyone board. Overall, bad experience.
Pros: The flight was relatively comfortable.
Cons: Air Canada has a policy where they will automatically put you on stand by if you do not check in an hour before your flight time. This policy was not stated in any of the emails we received. We were put on stand by and then removed from a flight we had paid for and checked in to.
Pros: My overall flight was smooth, the crew was friendly.
Cons: All of my Air Canada flights were delayed, it was a real inconvenience.
Cons: Flew 2/3 of way to NYC & retrurned to Montreal due to weather. Sat in plane at gate for 2+ hours before flight cancelled: weather + crew had reached time limit. Very little help in re-booking flight for next day: had to do it on your own online. No help re finding hotel for the night.
Cons: Boarding was slow and chaotic because of the number of passengers bringing oversize carry-on bags, presumably to try to avoid the checked-bag fee. The overhead bins filled up early, and passengers squabbled over the available space and objected when flight attendants told them they would have to gate-check their bags. The aisle was congested and blocked for long periods of time as people tried to fit their bags into the bin, and the plane left the gate more than 15 minutes late because of the slow boarding. There were about 100 people on the flight, but only about 20 at baggage claim (including at least two family groups), another indication that the checked-bag fee caused passengers to bring oversize carry-on bags. The overall rating for this flight would be significantly higher if it weren't for the boarding process.
Pros: I was upgraded to first class on my birthday. I don't know if this was just a coincidence but I suspect it wasn't. It was a great experience and staff was super attentive.
Pros: Traveling back to the US have Global Emtey or Nexus Like the free movies watched half of movie on the way to acanandr and half on the way back. Thank you
Cons: Last time I traveled to Canada I probably used a passport. BUT I never knew that I needed it I thought u could travel with my drivers lisence. Remind travelers to take their passport
Pros: First time flying on the largest airline in Canada and had a positive experience. From the online check in process to returning home it was a smooth trip
Pros: Very comfortable and a wide range of new films to keep me entertained the whole flight
Cons: Airplane food is hard to be better than okay. On par with other companies and the snacks handed out were welcomed, the hot meal was only edible.
Pros: Spacious, leg room
Cons: Temperature, cold. Needs interior upgrade.
Pros: Since we arrived at the airport very early we asked about whether we could change to an earlier flight. The agent was extremely accommodating and confirmed us on an earlier flight with no additional charge. Bravo Air Canada!
Pros: Nothing in particular.
Cons: Initial plane had mechanical problem before we boarded, so we were delayed and sent to a different gate. Delays became incrementally longer, announcements were not as quick as they should have been -- e.g. I learned of the gate change from another passenger rather than the crew at the gate. Then, the flight we did catch was delayed in the air due to congestion at LaGuardia. AC was too cold for me. Admittedly some of these problems were well outside Air Canada's control, but the communication weaknesses were their fault.
Pros: On time and short! Everything was good
Cons: Change of boarding gate at last minute, no food service in rear of plane due to turbulence however front of plane was served
Pros: Super sweet and chatty flight attendant and check in agent the second day.
Cons: Not the airline's fault but our flight got cancelled once we were already in the take off track due to bad weather in NYC (heavy rain!!!???) Having gone through US customs and the long way of security and check in and all. We were carrying 7 big bags as we were moving into the US and handling those many bags was a nightmare, we had to do it two days in a row!!! I lost a night booked in a hotel in NYC as I didn't know if we were getting a later flight until just too late to cancel. Very confusing to get to the right place to rebook, even Air Canada employees seemed confused. Rebooking agent took ages. We had paid for preference seats and finally we got terrible last row seats in the rebooked flight. We haven't been refunded since!! Delays and more delays on the rebooked flight again.
Pros: Absolutely nothing
Cons: A 12 hour delay is not okay. The hotel comp was nice but they split my group of 5 into different hotels. The breakfast voucher did not work. The dinner voucher barely covered the cost at the designated restaurant. Customer service was extremely unaccomadating.
Pros: The crew tried to be nice.
Cons: No attention. I was told that my bag was missing and was left in Rome. I was worried the whole flight.
Cons: Very poor communication and co-ordination when flight was delayed and then cancelled. Rebooking was only available via the phone, even when at the airport, with a 45 minute hold time. Everyone kept passing the buck to another, and no supervisors were around. Terrible customer service!
Cons: Flight was delayed over 3 hours, boarding could have been delayed to avoid sitting on the tarmac for such a long period of time in the plane. That is EXTREMELY UNCOMFORTABLE for travellers. If Air Canada knows the departure will be delayed, boarding of the aircraft should be delayed
Pros: It was on-time, left enough time to reach connections and my bag arrived.
Cons: Not assigning a seat and giving me a stress of putting me on stand by for a ticket I had purchased!!!!
Airlines flying from Austria to New York have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Austria to New York
Masks required on board, masks provided on flights from Austria to New York
Social distancing seating
Middle seats unavailable to book on flights from Austria to New York
Testing for antibodies, testing for symptoms for flights from Austria to New York
Waiving of change fees. Search flexible flights from Austria to New York