TYS - MSP
Find cheap flights from Knoxville to Minneapolis
Good to know
|August||Best time to beat the crowds with an average 20% drop in price.|
|December||Most popular time to fly with an average 16% increase in price.|
Average price round-trip
|$348||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
When to book flights from Knoxville to Minneapolis
Top tips for finding a cheap flight
- Looking for a cheap flight? 25% of our users found flights on this route for $296 or less one-way and $297 or less round-trip.
- The cheapest flight from Knoxville McGhee Tyson to Minneapolis St Paul was found 42 days before departure, on average.
- Book at least 3 weeks before departure in order to get a below-average price.
- High season is considered to be November, December and January. The cheapest month to fly is August.
- Morning departure is around 15% cheaper than an evening flight, on average*.
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Top 3 airlines serving Knoxville McGhee Tyson to Minneapolis St Paul
Scores according to KAYAK customer reviews
Cons: "This is the second American Airlines flight we have had in less than two months where there was an issue with the plane and multiple delays lasting hours. I understand delays happen, but we've had two late evening flights turn into red-eyes while traveling with one of our children. Will not be flying American Airlines again."
Cons: "Condescending staff, lackadaisical crew, pitiful excuses of why we were delayed."
Cons: "MY LUGGAGE GOT TRANSFERED TO CHICAGO INSTEAD OF MINNEAPOLIS IN WASHINGTON"
Pros: "This is such a quick flight, and the staff made it quite easy."
Cons: "My in Flight Wi-Fi did not work. Not a huge deal, because it's such a quick flight, but it is a little Annoying, and may have just been a bad day for the system."
Pros: "Stairs cause me tremendous pain due to a 4 year misdiagnosed ruptured SI joint. Usually, we have no way of knowing that our flight will end with a downstairs walk rather than a ramp. I emailed American Airlines last week but hadn’t gotten a response yet so when they announced that we would exit by stairs, I was almost in tears as I gathered my belongings. To my surprise, American Airlines had a ramp for us to use. I don’t know it it was a coincidence or if they responded that quickly knowing I was on the plane through todays’s technology. I will be a fan and a customer forever."
Cons: "On time, loaded quickly,ramp access to exit the plane."
Pros: "On time, not completely full, good staff at gate & on plane"
Cons: "All good."
Pros: "Boarded on time. Concierge met me at baggage check to direct me to the queue I needed. (Two days ago, no concierge, and I spent 15 min in the wrong line to check a special-handling bag.)"
Cons: "25 min to get from late push-back to throttle-up. Late arrival at destination."
Pros: "Efficient and on time! Courteous and professional travel assistants. Nice job. Nice new planes too!"
Cons: "Traveling as family of 5 - booked tickets two months ahead and we did not sit together despite me selecting seats when I booked. They were cheap seats so I can’t complain too much but felt that could have been accomplished given the advance booking."
Cons: "Every leg of my journey was frought with issues. From weather delays to maintenance issues. The biggest issue I have is that invariably when I fly American, if I go through Charlotte, is on the whole inconvenient. It takes way to Long to get to a gate when you land. And while everyone is apologetic, I would prefer they didn't have to be."
Cons: "The trip is still ongoing 6 hours after it was to have been over and we still have a couple more hours to go. I understand that things happen, but most of the problems today seem to have been preventable. First, our plane in Lihue was delayed for over 3 hours because they could not get a working fuel truck to fill the plane. Three hours? This caused us to miss our connection in LA, although just barely. We had to wait onboard so that we could use the same gate that our outgoing plane was departing from. If we had just been sent to a different gate we. Oils have made our original flight. So, they put us on a flight to Chicago because there were no more flights to Minneapolis. Then, once in Chicago the incoming plane was delayed and we sat on the tarmac for 40 minutes before deplaning. Then after an hour delay we were told the crew was on the ground and we were boarded. Sat in the plane for another hour, then we’re told we were still waiting for crew members that were delayed so we deplaned again. Another 90 minutes past and we got back on the plane and sat for another 45 minutes. We are finally pulling away from the gate. Hallelujah!"
Pros: "Movies online you had is always awesome"
Cons: "Space on planes are ridiculous"
Pros: "Reliable and efficient."
Cons: "It took a while for the luggage to be delivered to the claim area, but it was very late in the day so I guess it is to be expected."
Cons: "New cheap fare is honestly offensive trash."
Pros: "Fairly regular updates from Captain, approx every 15-30 minutes. Flight attendants were ok, performed duties as expected. Announcements were difficult to hear over sound system. I don't know if Captain and the flight attendants were soft-spoken, or if the volume was not turned high enough, but I could hear less than have of what was said over the audio system."
Cons: "On the plane for approx six hours. Sat for two hours at the gate, then another hour on the tarmac. Would have been more bearable, but AA's seats are sooooooo close together, that there is nowhere near enough room to stretch legs when weather causes delays. AA's seats are the most uncomfortable (in regard to space and lumbar support) of the three major airlines."
Pros: "I booked a codeshare ticket through Alaska Airlines reward program. I was worried I'd be shafted when it came to seats. Not so. I had the row to myself on both flights and just 2 rows shy of first class! Very impressed."
Cons: "it was an hour late"
Pros: "Nothing in particular. They got me there."
Cons: "The usual stuff. Uncomfortable. Worse than riding a bus."
Pros: "Actually, I like that it was late because my first flight arrived late. The flight overall was very quick and smooth."
Cons: "The seats were covered in crumbs from the previous flight, but that's probably because of the hurry to get passengers on to the next flight because the plane was late."
Pros: "Started when 7 am flight from Knoxville was delayed - multiple times until finally at 4 PM there were no options. Nobody with AA saying a single word all this time even when asked. Finally called their customer service line only to learn that I could get on another flight that left in a few minutes. Door was still open but gate agent argued with the lady on 800 line about who could ticket faster. By time they finished arguing the door closed. That began a 14 hour nightmare of bumping between flights and delays and the inevitable lost luggage. Paid for $300 hotel room at Vancouver that I will get to stay in for 4 hours. Will NEVER fly American again"
Cons: "Service, poor rebooking process, lack of communication."
Cons: "No priority boarding for people with babies and toddlers"
Pros: "The crew was awesome. We were early arriving. More leg room this flight and I loved the in-flight entertainment games. Also charged area was good for phones. Didn't like having to pay for Wi-Fi onboard."
Cons: "The crew was awesome. We were early arriving. More leg room this flight and I loved the in-flight entertainment games. Also charged area was good for phones. Didn't like having to pay for Wi-Fi onboard."
Cons: "3 hour delay - no compensation."
Cons: "After having my flight delayed 4 hours causing me to miss my connection, I was placed stand by on a different flight through another city so I could try and make it home on time. I was the first person in line for stand by, but the flight was full so I knew it was a long shot. Waiting at the gate, I was excited because one person didn't show and they were giving him a two minute wait time before I could board. During this wait time a woman passenger came over and said she had just been given a ticket change at the gate counter. The agent at the gate was furious because the flight was sold out and said the woman should not have received a ticket, but should have been placed on stand by. She went over and scolded the other agent for this mistake. Okay, so she should've been placed on STAND BY behind me in line. After the unprofessional arguing between the two agents, they both admitted it was a mistake and she should be second in line for stand by, BUT they did not honor this and placed her on the plane bumping me. Needless to say, I missed my connecting flight because of this and extremely inconvenienced my family and in addition had to pay an extra 75 dollars out of my pocket to keep my dogs at their kennel an extra night because I arrived home 5 hours after expected. I understand that flights end up getting delayed and the agents are doing the best they can to accommodate travelers, but admitting a mistake and not fixing it to make it right is unacceptable. I notified American Airlines of my situation and only received a form letter with enough miles to get me 1/8 of a flight. I don't even care about the miles because I don't plan to ever fly with them again, I want the money for the dog kennel I had to pay extra. I was visiting my husband who serves in the US Army causing separation from our family for long periods of time and this extra headache and expense due to the mistake of American Airlines was disheartening."
Cons: "Prices, of course. No one wants to pay the prices. My company is small and we check pricing all the time."
Pros: "The crew's response was better than expected."
Cons: "Snacks were a bit too expensive."
Pros: "All flights were on time and the flight each way was very quick."
Pros: "Love the new entertainment on your own phone"
Cons: "Boarding took forever due to people's luggage in the overhead."
Pros: "Why because my flight was delayed did I get moved to the last boarding group???? I was group 2 on my original flight... I feel as though I should've kept that status. Subsequently... I was forced to check my roll on carry-on. I also was forced to wait at baggage claim in msp. I purposely traveled with carry-on items to avoid this issue! Not happy..."
Cons: "See above"
Pros: "Uneventful, except for a malfunctioning getaway in MSP which caused a very brief delay."
Pros: "Hospitality, service, flight, and crew!"
Cons: "Budget Rental, OMG 55 min wait in the parking lot before some would check myself and several other renters. NEVER use budget again. Its not that they were understaffed. I saw Budget employees standing around doing nothing. On a side note the inside of the car was coated with a white cleaning solution, windows were dirty, and windshield fluid was empty."
Cons: "It was freezing."
Pros: "Enjoyed the flight"
Cons: "Requested for wheelchair assistance but none provided?!!"
Pros: "Did not travel from Phillies to Minneapolis. Due to change in program."
Pros: "The boarding process was simple. We left on time and arrived early."
Cons: "The flight was absolutely freezing and the air was incredibly dry."
Cons: "Two hour delay due to mechanical issue was a showstopper."
Cons: "My flight was canceled."
Cons: "A passenger seated next to me threw up all over me as we landed. We were seated towards the back, we should of been let out first because when I say threw up, I mean he THREW UP!! And the hosts looked less than pleased and just handed us paper towels to clean it up. Just not very friendly."
Pros: "This one at least flew off the runway soon after closing its doora"
Cons: "Same as above but I missed a whole day with my relatives at the lake :("
Pros: "We left on time and arrived right on schedule. No problems or issues."
Cons: "I had a $200.00 fee to change my flight by 12 hours."
Pros: "Flight attendant was amazing!!!!!!!"
Cons: "Too much chaos at counter to board planes, 2 flights scheduled at same gate and my flight was 1hr 30min delayed because of it. Other customers missed flight etc... Admin could have worked better with these upset customers"
Pros: "Slept the whole way"
Cons: "First flight not found; no pilot to fly; and then there was no crew to attend. Passengers made to wait more than 1 hour inside the plan. my opinion, all could have been handled simultaneously if somebody thought about it."
Cons: "Delayed flight for 2.5 hours."
Pros: "No cancellations"
Pros: "2 gate changes, 3 hours late, American stinks"
Cons: "I could have driven to NJ faster than the flights took."
Pros: "Crew nice. Had the row to myself so room to stretch out and made me feel safer from others germs"
Pros: "Better comfortable seats. And snack options"
Pros: "Crew very good"
Cons: "Seats not very comfortable"
Cons: "The next time I'm going to drive to Chicago to save $500.00 or more on my trip to South America or use a different airline."
Pros: "boarding, flight attendant very nice"
Cons: "narrow seat, small aircraft"
Pros: "I booked the basic economy and I was pleased that I had a row to myself. I was nervous it was going to be a tight flight because of the smaller plane. Also I enjoyed the onboard movies available on our personal devices."
Cons: "I wish I knew I couldn't bring my carry on with me!!! United is always finding ways to screw the passenger's experience. I have a wedding to go to and needed my small duffle carry on with me and because I got a "basic economy" ticket, this was not possible. Some forewarning of this insanity would have been helpful! Really so annoyed!"
Cons: "There was a very large couple sitting in seat to my right. I'm 6'3 250 so not small. It had a rear bathroom and I had people banging on me the whole flight!!!!!! She could have moved some people around!!!! The worst flight of my life!!!! It's about customer service."
Pros: "Nice plane"
Cons: "Rock hard seats"
Pros: "I had long waiting time for my flight from ORD and asked at stall if i can get early flight and the person at desk checked the system and get me early flight with no charge in cooperative and helpful manner with smiley gesture ."
Pros: "Liked the leg room. Flights were on time"
Cons: "Glass of soda with more ice than soda kinda sucked."
Pros: "Same as above"
Cons: "Same as above"
Pros: "The crew was very considerate and nice to all passengers."
Cons: "It took forever to board and people had to move because the plane was unbalanced. That shouldn't happen in 2016."
Cons: "Delayed 5 time and change plane 3 times"
Cons: "Departure time changed at least six times. Gate and plane were both unbearably cold - passengers were all complaining. Departure gate at EWR was gross, run-down, and did not have working outlets."
Pros: "It was my grandson's first plane ride. They let us board early because I was managing two carry on suitcases. The flight was smooth and he loved the apple juice. He learned so much by looking out the window and seeing the ground and the clouds."
Pros: "The staff on the plane were very good."
Cons: "The flight was oversold which apparently gave the employee at the gate a reason to be rude. Also the plane was freezing. People were pulling out blankets and covering themselves with anything available."
Pros: "That the plane actually took off and landed fine."
Cons: "Flight delayed almost 2 hours. I booked this flight on this airline as my previous flight on a different airline was delayed over 7 hours."
Pros: "Easy process with no delays"
Pros: "Staff was very pleasant"
Cons: "We booked together, but did not get seated together. What is up with that???"
Pros: "Price was good. Flight attendant was particularly good and promptly checked and verified I had a wheelchair secured for Mpls. Alll flight attendants held positive personable attitude. Arrived on time"
Pros: "A good selection of recent movies to watch"
Cons: "Flight was delayed because we didn't have a pilot? They did get a pilot quickly though and the flight was shorter than originally stated so we got there about the same time we were originally expecting."
Pros: "Pilot was very nice!! Co-pilot too!!!"
Cons: "One of the crew members was very mean towards some people I was sitting near. They were older and didn't realize that once we pushed off you had to remain in your seat and she came and told them they were breaking the law and would be arrested for standing up, in such a nasty tone they didn't say another word the whole flight. When we were offered something to drink they declined. I jumped out of my seat realized I forgot to ask where the bags were placed that were collected on the jet bridge and went back to ask if they were in baggage claim or not and she yelled at me for turning around and told me she could not speak me because I had exited the plane already."
Pros: "Flight was very quick and comfortable once we took off."
Cons: "Delay once boarding was finished with a long taxi period. Plane was over-fueled and had to be defueld while we were already seated."
Pros: "The boarding process was on time."
Pros: "Boarding and deplaining went smoothly"
Cons: "Rear seats didn't recline and we're not as comfortable as other passengers"
Pros: "The flight staff were really nice"
Cons: "No free entertainment options."
Pros: "Nothing. The flight didn't exist."
Cons: "The flight was cancelled for aircraft maintenance with very little notice (waiting at the gate) and the next available flight didn't leave until the next day. Got put up in a $75 airport hotel room WITHOUT my luggage and was provided a $10 food voucher for meals. Are you kidding me??? So, I must pay for your problem? This was ridiculous and extremely inconvenient."
Cons: "Had to change plans because the septic line wasn't taken care of so the lines were frozen. The plane wasn't warmed up for us to board. We were told to exit the plane and go to another terminal but never explaned to take the shuttle . I took the Tran and had to go back through security and almost missed the plane. I was the last person to board. This was my 1st time traveling to that airport. No way to know that the Tran would require me to pass through security checkpoint again. Get better communication with people. The lady at the desk was just saying go to terminal A! They should have had a person directing all of us to go to the shuttle and bussed us to the terminal."
Pros: "Seats were uncomfortable. ...no entertainment"
Pros: "Friendly staff"
Cons: "3 seperate broken or missing parts on planes? How could I be comfortable with United moving forward? I've never had that problem on any other airlines."
Cons: "We landed in Msp and waited 1 hour for our hate it was horrible!!"
Pros: "We flew to Minneapolis via Atlanta due to snowstorm that severly impacted Newark."
Pros: "Flying with a guitar has never been so easy. Thanks United for being musician-friendly!"
Cons: "the trip from san fran to Minneapolis was good but sitting on the tarmac landing in Minneapolis being told that we could not park at the gate to unload due to snow was inaccurate and frustrating"
Cons: "The plane was very hot"
Cons: "Flight attendant "China" - needs to be doing something else - she was not interested in her job."
Pros: "The flight attendants were great and helpful. The plane was spotless and looked brand new."
Cons: "Nothing really."
Pros: "Everything went well and was on time"
Cons: "Flight was almost 2 hr late due to misplaced equipment and paperwork."
Cons: "Everything seemed to go smoothly until we landed & there was no gate for us to deplane. At first we sat for 45 mins is what the pilot said, then he chimed on again & he said 1 hour, then after an hour it was 45 mins. Then 10 more mins which turned to 30. I had missed my ride & I had to find child care for my 5 kids that were waiting for me to pick them up. Landed in time but couldn't get off."
Cons: "My flight was canceled without warning. I was then charged 35bucks for a window seat that had no window and flight that was 4 hours from my destination. I deserve a refund for my outbound flight or at least the $500 I had to spend on a rental car. United offered another flight 30 something hours later. I will never book with United again aand doubt that I'll use Kayak again after this terrible experience given that no one offered help in rebooking sooner flights."
Pros: "The plane had very nice seats and I wasn't squished as usual on other airlines planes."
Cons: "When it came time to board my flight the person told me to go ahead and I was in wheelchair and had to push wheelchair with my bags to the plane myself. Very rushed and not good for me at all. I felt I had no choice in the matter and she was not a nice person to me. She rushed me and scowled and told me to just go.... This survey asks about food and entertainment which there was none off yet I have to answer."
Pros: "The people associated with this airline are FANTASTIC. 4 flights . Friendliness without exception. (usually there's one that is having an "off" day in any business/corporation) The professionalism, friendliness, and helpfulness was throughout the experience. Boarding personnel, pilot, attendants, baggage handlers, security, ticket agents - everybody!!"
Cons: "when we landed in Peoria, the "bridge" wasn't working so we had to wait for the maintenance crew to get us off the plane."
Pros: "The flight there was better than the flight back. Everyone was friendlier and more attentive, but overall I wouldn't say there is anything that I didn't like."
Cons: "Major delays for flight, changed twice."
Cons: "Flight got canceled due to weather. All other airlines were landing and departing except United. They lied to us and waited to tell us that our r flight is getting cancelled until it was too late for passengers to make other arrangements. Liars! They told us that our plane has not arrived, meantime there were at least a dozen jets like ours just sitting in empty on Tarmac. After they rebooked me, I walk past the gate and guess what? A jet is sitting at our gate getting ready for the flight?! Explain this?! LIARS!! Customer service rep spoke such bad English that everyone had to ask him twice or thrice. They did not help any passengers with food, hotels, or rebooking their floor guys with different airlines. Did not apologize for anything. Because it was "weathers" fault. I have had delays and cancellations before, but this one was an extremely bitter one."
Pros: "Same as above"
Cons: "Same as above"
Cons: "Apparently Frontier doesn’t have partnerships with a lot of airlines which meant I had to get my bags, tote them halfway across the country and check them with the airline my connecting flight was on. Since I had a torn ligament in my knee and the connecting flight was in a different terminal, plus having to pay the baggage fees a second time this was less than an acceptable solution for getting my luggage on to the next airplane."
Pros: "The extra fees for checking baggage was a surprise, but the air fares was cheaper than the other airlines."
Pros: "Clean roomy plane. Comfortable seating. Polite helpful professional flight attendants. Smooth ride. Easy on and off. Ontime!"
Cons: "Only water offered complimentary. Charging for a carrying bag. Charging for an early seat selection."
Cons: "Seemed like a good price until I booked and then had to pay for add on such as a carry on piece of luggage. They also gave a sales pitch onboard about "their" credit card. Seats were crowded and uncomfortable. The flight attendants seemed as if they would have rather been anywhere but helping passengers. Both flights were late not due to weather. After booking this flight with all of the ad ons, I found I could have flown Sun Country or Delta for less - and next time I will use another airline."
Pros: "Everything except one issue."
Cons: "The handle on luggage was broken by baggage handlers at TYS airport when arrived in Knoxville, TN"
Pros: "Lots of leg room"
Cons: "Seats could be more comfortable"
Pros: "My God what an excruciating 3 hour endeavor. Kicks, screams, and all in the awful pitch of a little brat. Kid wouldn't sit down and wouldn't shut up. Flight was full so when I asked to move there were no other options. In all of the flights of my life, by far the worst experience."
Pros: "The crew is friendly and courteous."
Cons: "I don't like not being able to sit with the person I am flying with unless I pay extra money."
Cons: "Email notification of a 3 hour flight delay 2 hours before flight but I was already on my way to the airport. Then the flight gets cancelled but no email notification was sent and the screen wasn't updated at the gate (the whole time I was there). If I hadn't come back to the gate during the long delay and asked a fellow passenger why they were in line, I wouldn't have known it was cancelled for a long time. The employees at the gate were helpful in refunding our tickets, etc. but overall, not happy with my experience with Frontier Airlines."
Pros: "That I'll never have to fly with Frontier again."
Cons: "Customer service Lost bag Comfort Fees"
Pros: "Crew and how fast the flight was."
Cons: "Baggage fees, seat comfort, temperature of plane,"
Pros: "Easy boarding."
Cons: "Our flight was cancelled and we couldn't get another flight for 3 days. The airline didn't offer any comps or reimbursements for the extra days."
Cons: "I expect to pay for the little things with frontier, but I was told 12 hours previous to takeoff that my flight was canceled because not enough people booked. I was stuck trying to book another flight that close to departure and had to pay over $300 more. They didn't do anything to help."
Pros: "The flight was on time and everything went smoothly from the loading to departing to cruising to landing and exiting."
Cons: "The flight attendants in the front of the plane were unprofessional and seemed annoyed by having to do their jobs. One kept dancing and snickering behind the panel. The seat at the window in the 4th row was probably the least comfortable seat I've ever sat in."
Pros: "Flight was quick- got to destination 20 minutes early."
Cons: "Baggage fees weren't advertised when I booked the tickets. There was $27 of additional fees added onto ticket price, but no free water on flight. The flight attendant announcing information struggled with conveying her message clearly and professionally."
Pros: "There mandatory luggage fee is absurd."
Cons: "I don't have respect for a company that doesnt take care of its paying customers. The 45-minute pre-board rule is almost criminal. It's hidden deep into their website where no one can see. And for business travelers like me, you don't always get to the airport before 45 minutes before as you bounce from meeting to meeting. Never flying Frontier again after they stole hundreds of dollars from me."
Pros: "I like that I can go just about anywhere with a carry on bag for under 100!"
Cons: "No food, no entertainment"
Cons: "Charged for carryons that fit in bins Charged extra for standard seating I already paid for Passenger puked on seat behind us and stewardess would rather chat up drunks across the aisle than clean up mess and smell for comfort of the rest of the plane."
Cons: "Trying to get on an earlier flight that was not 10 hours late!"
Cons: "You have to pay for everything. Tried to charge me for a computer bag coming into plain although we are allowed one person item I should be comped flights. Due to this horrible experience."
Pros: "quick turnaround once our plane arrived, crew was solid"
Cons: "flight delayed, no apology or compensation."
Pros: "Agents, boarding, crew, all splendid. Had no carry-on, so didn't have to pay extra. Flight was on time."
Cons: "Charges for all food and beverages were annoying - worse was the poor food selection. Paying for a glass of water was outrageous. No magazines. Worse, no pillow. Added charge for even standard seats was insufferable. Luggage on this flight seemed to be inordinately delayed."
Cons: "My flight was cancelled and there was no effort to get me onto another flight any sooner than they possibly had to. When they finally did get me on a flight a day and a half later instead of an hour layover I had a 9 hour layover and when I asked if it was possible to get on an earlier flight I was given attitude and treated very rudely and dismissed in spite of how polite I was. In addition to getting in two days late and coming in at 3am, my luggage was lost and there was no one who could assist me in the entire airport and when I called their customer service I was eventually hung up on, after sitting on the phone for 15 minutes, as it was after hours. When I did get a hold a representative the next day they were very put out that I didn't want to make the two hour drive to the airport to get my luggage and instead wanted it delivered. Worst experience I've ever had after many years of heavy travelling. Absolutely terrible."
Pros: "Crew was overall competent and polite. Plane was clean. Price was very good."
Cons: "Seats are too close together for comfort. Food service was a joke, but we knew that going in. However, my wife asked if the ice water was free (every food/snack item costs money), and the look my wife received from the flight attendance was not what we considered polite or courteous."
Cons: "Service is tribble and I don't have a any plan to fly to frontier"
Cons: "The online check-in process is very poorly designed."
Pros: "price, boarding process, speed, crew"
Cons: "price of carry on, no internet/tv, no snacks"
Pros: "All was good with boarding, pleasant crew and smooth flight"
Cons: "As most people find, the seats are narrow which means sitting in a 'center' seat is cramped. More water could have been served and perhaps a snack?"
Cons: "Frontier baggage handlers ripped the large front pocket off my almost new suitcase. This was about the third time I used the suitcase. Because it was ripped off along the zipper, they won't take responsibility. I get to pay them an extra $35 to haul my suitcase, they ruin it,and I have to buy a new one. That isn't right! I will never fly Frontier again."
Cons: "Lost my bag and did not have a rep readily available. Also, when a rep was located, I had to fill out a form by hand since they do not track bags digitally?!? Over the next day, I was not called or updated on the bag. I had to call all day to get someone and they did not deliver it in a timely manner. Horrible experience."
Pros: "Everything but the angle of the seat backs..."
Cons: "The way that the new seats are oriented gives me terrible shoulder cramps within 30 minutes of sitting down. My neck is stuck in an awkward, downward stare with no hope of rescue from the once present recline button on the arm rest..."
Cons: "Frontier has gone too far with their ridiculous additional fees. I had to book the ticket for my 6 year old daughter to fly with me a week after I bought my flight. I was prohibited from booking her flight online...fair enough. But when I called to book her flight, they charged me an additional $10. It gets worse. I spent 30+ minutes on the phone with their representative and she was 'unable' to link our reservations or book our seats together. She told me to request that we are seated together when we check in. When I checked in, the person told me to as at the gate. When I asked at the gate the guy told me that he couldn't change our seats. SERIOUSLY?! Frontier has gone too far. Shame on you guys."
Pros: "Crew on plane was nice."
Cons: "I specifically bought a bag to match Frontier's ridiculous '1 free personal item, everything else you have to pay policy,' and the employee at the check-in (which I wouldn't have had to even interact with if they accepted mobile boarding passes) tried to make me pay for it. If I wanted to pay for my bag I might as well have gotten a flight with SunCountry, Delta or Southwest and had more legroom, in-flight snack, free carry-on, etc."
Pros: "The people at the desk at the airport in Knoxville really did try their best to try and make everyone comfortable. I'm just concerned that the policy of the airline stated that I wouldn't receive hotel accommodation because my delay was only an hour an a half. In fact it was 24 hours since I missed my transfer flight and the next flight out of Denver was overbooked. The people at the desk did all they could to over ride the policy and got me a hotel."
Cons: "While I understand that when a flight delay happens it causes havoc for both the employees of the airline and the guests, the situation that happened was a little ridiculous. The over the phone customer service is absolutely terrible whose general response is simply "there is nothing I can do"."
Cons: "Had delays on both ends of my flight"
Pros: "Clean friendly professional"
Cons: "Long layover"
Pros: "On time"
Cons: "The boarding took way too long. Nobody's fault I suppose, but people didn't seem to know to move quickly and get out of the aisle."
Pros: "boarded on time"
Cons: "have to pay for ALL snacks"
Pros: "Got home on time"
Cons: "Staff seemed tired, no leg room, no reclining seats, charged extra for carry on bags"
Pros: "Getting there early"
Cons: "Turbulence but no one is to blame for that"
Pros: "A bag of pretzels should not cost more money after buying a plane ticket. It should be complimentary. The crew was great!"
Cons: "Waiting for the baggage to be loaded onto the plane in Denver after boarding the plane sucked. I'd rather wait at the gate then sit on the plane."
Cons: "No one told us that the setbacks on Frontier do not recline!"
Pros: "The flight to and from were both very good."
Cons: "I didn't have an issue with the delay because I understand that happens. The big issue was the lack of communication and information about the situation. We had no idea how long we were going to be delayed for."
Cons: "They lost one of my bags and I still don't have it"
Pros: "We landed."
Cons: "Had to pay foe everything!"
Cons: "The pilot said they couldn't get the lavatory hAtch closed. Being a 6AM flight, they had all night to get the plane in working order."