Find Cheap Flights from Knoxville McGhee Tyson to New York (TYS - NYC)

Flight got canceled due to weather. All other airlines were landing and departing except United. They lied to us and waited to tell us that our r flight is getting cancelled until it was too late for passengers to make other arrangements. Liars! They told us that our plane has not arrived, meantime there were at least a dozen jets like ours just sitting in empty on Tarmac. After they rebooked me, I walk past the gate and guess what? A jet is sitting at our gate getting ready for the flight?! Explain this?! LIARS!! Customer service rep spoke such bad English that everyone had to ask him twice or thrice. They did not help any passengers with food, hotels, or rebooking their floor guys with different airlines. Did not apologize for anything. Because it was "weathers" fault. I have had delays and cancellations before, but this one was an extremely bitter one.

My flight was canceled without warning. I was then charged 35bucks for a window seat that had no window and flight that was 4 hours from my destination. I deserve a refund for my outbound flight or at least the $500 I had to spend on a rental car. United offered another flight 30 something hours later. I will never book with United again aand doubt that I'll use Kayak again after this terrible experience given that no one offered help in rebooking sooner flights.

Ticket price was great and staff was very kind.

Paying for a carry on or a cup of water is a little crazy but I guess if it's overall a short flight you make it work.

The flight was on time and the staff were courteous.

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

Nothing... Entire experience horrible for my 17 year old.

Everything. Will never use American Airlines again

First class

Steward was nice.

To little of a plane for the flight

Everything was on time.

Despite wearing a down coat, scarf, and hat, and holding my bag in my lap, I was freezing cold the entire flight. This was after the flight attendant let me move towards the back of the plane so I could be warmer than sitting up towards the doors. A December 6am flight with no heat? Ridiculous!

The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.

Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."

boarding and gate agent were superb

temperature in the cabin was hot enough to roast a turkey

Seats, video and overall comfort are all very nice on the new 900's.

Nothing.

crew was great

staff from de-icing company failed to show, despite >24h of notice of snow; missed our connection baggage handlers destroyed suitcase

Friendly staff

Snacks were good for a short flight

Flight was delayed and overbooked. It wasnt the first time the flight was delayed. Flight going was also delayed. Attendants seemed to be in a bit of bad mood but were overall ok i guess. It was a short flight so it didnt matter.

Row 19 on a 737ER is great for room, as long as you don't plan on reclining (I rarely do in a daytime flight)

A little overcautious regarding seating the cabin crew because of possible turbulence, but better safe than sorry, I suppose. However, it is a common occurrence on this particular leg, so don't board knowing you might need to take a "break" before you get to Atlanta.

Well after going through a terrible storm to get to the airport we were given a opportunity to up grade to First Class for a very reasonable rate. That was great.

Friendly crew

Having to pay extra $$ for seating and not enough together

Arrived twenty minutes late. AA refused to accept responsibility for this and compensate me, even though my transportation had departed without me as a result of their tardiness.