Flight got canceled due to weather. All other airlines were landing and departing except United. They lied to us and waited to tell us that our r flight is getting cancelled until it was too late for passengers to make other arrangements. Liars! They told us that our plane has not arrived, meantime there were at least a dozen jets like ours just sitting in empty on Tarmac. After they rebooked me, I walk past the gate and guess what? A jet is sitting at our gate getting ready for the flight?! Explain this?! LIARS!! Customer service rep spoke such bad English that everyone had to ask him twice or thrice. They did not help any passengers with food, hotels, or rebooking their floor guys with different airlines. Did not apologize for anything. Because it was "weathers" fault. I have had delays and cancellations before, but this one was an extremely bitter one.
My flight was canceled without warning. I was then charged 35bucks for a window seat that had no window and flight that was 4 hours from my destination. I deserve a refund for my outbound flight or at least the $500 I had to spend on a rental car. United offered another flight 30 something hours later. I will never book with United again aand doubt that I'll use Kayak again after this terrible experience given that no one offered help in rebooking sooner flights.
Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)
Despite wearing a down coat, scarf, and hat, and holding my bag in my lap, I was freezing cold the entire flight. This was after the flight attendant let me move towards the back of the plane so I could be warmer than sitting up towards the doors. A December 6am flight with no heat? Ridiculous!
Flight was delayed and overbooked. It wasnt the first time the flight was delayed. Flight going was also delayed.
Attendants seemed to be in a bit of bad mood but were overall ok i guess. It was a short flight so it didnt matter.
The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.
Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."
Arrived twenty minutes late. AA refused to accept responsibility for this and compensate me, even though my transportation had departed without me as a result of their tardiness.
The in flight entertainment and the pilot being informative about what was going wrong at the Atlanta airport.
The insane process that followed the flight of rebooking - it would have been VERY HELPFUL to have access to the inflight internet so that I could have rebooked my missed connection before we landed in the ATL airport where it was past midnight and there were hardly any staff available for us to talk to and the lines to speak to anyone took literal HOURS to get through.
AA changed my flight plans which resulted in a 4.5 hour layover in Philly. The gates were filthy, there is not much selection for in-flight food and nothing for entertainment. I couldn't even find an outlet that worked at the gate.
Row 19 on a 737ER is great for room, as long as you don't plan on reclining (I rarely do in a daytime flight)
A little overcautious regarding seating the cabin crew because of possible turbulence, but better safe than sorry, I suppose. However, it is a common occurrence on this particular leg, so don't board knowing you might need to take a "break" before you get to Atlanta.
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