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Flights got canceled due to weather and rebooked; however, were rebooked for the latest times and I was unable to move anything up.

My son flew and had a great experience.. thank you for taking care of my baby

One of the business class panels where we were sitting was broken and it didn’t close. Therefore, the be privacy was limited.

I enjoyed the flight, but a little too much turbulence on the flight. Thank you for the meal and entertainment. This kept my kids entertain during the flight. I have to admit comparing the crew from ANA vs United, there was a sense of more accomodation, friendliness and service compared to United crew. I felt for the United crew, it was just a job and it can be seen in there demeanor and delivery.

Attendants were very kind and frequently offered water and snacks. Food was excellent. For some reason, my IFE system would not play dialogue for any media despite my efforts to change to different language voiceovers, restart the system, etc. so I could not watch any videos.

Choice of movies dated as with the screens. Major room for improvement on the software to sort and select choices.

On time. Convenience of a small airport. Excellent service from staff at check-in.

Although the crew was eventually very good, they complained loudly about EVERYTHING before the takeoff. Did not set the stage for a good trip in business class. The western meal choices were pretty mediocre as were the wine choices. We took an ANA flight to Tokyo and they were outstanding!

It was really fast to Tokyo. Much faster than the budget carriers. However a lot less space than international flights.

The neck support for the economy seats is poorly designed. It’s hard to sleep even on inclined position.