Boarding was fast and efficient. I was happy that things were on time, as this leg of my journey is frequently delayed because of the weather.
Pros: "The flight crew were very nice. I needed help boarding and departing, and they were there every step of the way."
Cons: "Not very much room, no alcoholic drinks available, couldn’t connect to WiFi for inflight movie."
Pros: "The pilot was hilarious and his jokes really helped calm the situation when there was crazy turbulence"
Cons: "I arrived on time to make my flight yet was denied the opportunity to board. Resulting in me being unable to do my lecture for UCLA and being late to my aunt’s wedding."
Cons: "My one hour layover turned into a 4 hour past 2AM arrival time."
Pros: "Smooth flight, great service onboard"
Cons: "Your seats are too small, but we know the airline industry is not gonna do anything about it."
Pros: "Crew!"
Cons: "Food availability."
Pros: "Yes"
Cons: "Everything was fine"
Pros: "Flight on time!!"
Cons: "Cramped space, no leg room. Seat 17A won’t recline"
Pros: "Responsive and helpful crew. Comfortable seating."
Cons: "More snacks; maybe coffee or a second round of refreshments. Not much, really; it was a great experience under the circumstances."
Cons: "Left very late with very poor communications that kept changing as well as the gate info!"
Cons: "Customer service was bad"
Pros: "The flight was shorter than we expected! And after a long flight that was most appreciated."
Pros: "plane had wifi"
Cons: "multiple gate changes multiple delays boarded and then sat on the plane never pushing back from gate"
Pros: "Thank God for the entertainment options in this flight since it is so long... seats recline a bit but the leg room is a bit small, so by the end everything hurts anyway. Had a nice dinner and several snacks. Not too bad. The crew was pretty friendly. I have no complaints at all about AA."
Cons: "did not get my requested wheel chair service."
Pros: "All good, on time, crew was pleasant!"
Cons: "All good"
Pros: "Flight depart on time, with possible 5 minute delay. No problem at all."
Pros: "We got upgraded...Happy New Year to us!!! Service was excellent...landing was one of the smoothest we have ever had! Nice quiet flight with not too many people on board! I will use American Airlines again!"
Pros: "Paid extra for more legroom"
Cons: "No Free WiFi"
Cons: "It wasn't a FinnAir flight! After looking everywhere and nobody could find records. It finally came up on American Airlines. Bad communication!"
Pros: "Personalities...loved their job. Great to talk to."
Cons: "Bosrdunf staff at DCA. No communication in crowded area"
Cons: "Beyond pritzzels pls have other snack varieties"
Pros: "Gate attendant kept us informed frequently as to the status of the flight"
Cons: "Rudeness/snappiness of the stewardesses"
Pros: "Brand new plane. Every single airline rep was so happy and so pleasant."
Cons: "I did not like that the airline would not give a seat on an earlier flight so that I would not have to spend so many hours in the Chicago O'Hare airport. I did not like that the airport only allowed me thirty minutes of access to the internet. As a result, I could not work while I had to wait for my flight. Finally, I did not like that the airline lost or delayed my bag."
Pros: "Didn't have to turn around & come back like other flight. Still got to my destination in time."
Cons: "hour delay because too hot to land in El Paso, only then did they need to fuel the plane, then realized plane was overweight, made me wonder if making it up or really hadn't thought it out."
Cons: "Flight was 1.5 hours delayed with another 1 hour delay on the tarmac"
Pros: "Boarding and debar king was quick."
Cons: "Attendant was surly, no coffee, no continental breakfast as indicated on the reservation. Very disappointed with in-flight service."
Pros: "No fees for carryon, like Republic charged on the way out"
Cons: "NO seats available on booking, without paying extra. Never could sit together, even though booked together. Greedy but stupid."
Pros: "On time departures. Friendly crew."
Cons: "Nothing"
Cons: "The seats were so old, I didn't have a screen to watch movies on and it was really really cold"
Pros: "Long wait for take off. Everything else was great."
Pros: "We had a wonderful flight experience. Smooth take off and landing. The in flight service was impeccable! Will definitely be flying American Airlines again."
Cons: "Because it was a day later!!!"
Cons: "We didn't actually take the flight because of hurricane Matthew. AA was very inflexible about the storm and wouldn't allow me to change my flight unless I wanted to fly within a matter of days. Which was impossible for me. It would have cost me more than my original ticket costs just to change the date. Absolutely absurd costumer service in the wake of a natural disaster and I will not be booking with them in the future."
Pros: "Much better than the trip to chicago"
Cons: "Had to wait on the crew Short fight rushed service"
Pros: "arrived alive"
Cons: "If you're remotely claustrophobic this is not the flight or aircraft you want to be in. When the flight was booked and paid for I was under the impression that I would have a seat on the plane. As it turned out in order to board the plane I had to pay extra to secure a seat. If this is not a "bait and switch" operation I don't know what would qualify."
Pros: "The price is competitive. On boarding was ontime. Though the flight was redirected to Omaha due to bad weather in Kansas City, it was only an hour late than the scheduled arrival to Kansas City."
Cons: "The WiFi was not as expected. In flight entertainment is null. Snack would have been better."
Pros: "Nice plane when we finally boarded it. Crew was very professional."
Cons: "Endless advisories, the official explanation of the flight delay and estimated departure was constantly in flux."
Pros: "very good no problems.."
Cons: "all good thanks much"
Pros: "Flight was delayed but boarding at DCA was very efficient and quick"
Cons: "Flight attendants seemed bothered by something and weren't very nice. They looked/seemed tired. Cabin lights were on the whole time for a ~3 hour flight which began at 830pm."
Pros: "Crew very courteous"
Cons: "Flight was delayed 2 hours. I couldn't run my business that way!"
Pros: "Free entertainment"
Cons: "Spacing is really tight"
Pros: "Again, on time and efficient"
Cons: "Flight attendants very serious"
Pros: "Crew was terrific"
Cons: "Cabin was a little cool"
Pros: "Got seated at row 2 so practically I was the first one to disembark. There's only one stewardess who took care of us and she did very well."
Cons: "The plane is so small that I don't have above head compartment so I had to put all my stuff under seat in front and I don't have space to put my leg."
Cons: "The airline cancelled my return flight home from a Venice without notifying me because they said I was. “No show” on my previous flight over. This was absolutely not true. To cancel someone’s flight and not alert them is highly unethical."
Cons: "The delay was horrible and the captain said it was because they needed extra sleep. I found this offensive as i was trying to complete a very long trip and was exhausted."
Cons: "Nothing. It was what you expect. Comfortable transportation and no crashes."
Pros: "Friendly crew"
Cons: "Very cramped and uncomfortable seats in Economy. 2 hours late arriving in KansasCity."
Pros: "The gate agent kept us well informed about our delayed flight - she kept calling to find out status of the flight and reported her findings to us after every call. United provided water and snacks in the gate area as we waited. Gate agent was pleasant and helpful to everyone during the delay."
Cons: "Got a call at 3:00 am saying our flight would be delayed an hour from 1:00 pm to 2:00 pm. and offered optional flights at no charge. Stayed with original flight since this was a direct flight. The flight ended up being 3 1/2 hours late. We had to wait for a ferried plane from Chicago. Just wondering if United knew at 3:00 am that they had problems, why did it take 13 hours for them to resolve it?"
Pros: "Smooth landing."
Cons: "Nothing."
Pros: "Nothing"
Cons: "No compensation, no manager available because they were dealing with the same issue at another gate. Where is the customer service?"
Pros: "Departure was on time. Surprisingly, had row to myself, allowed for more leg room. Flight itself was smooth."
Cons: "One beverage service only. My flight to Sf had two services which included free pretzels. Attendant did not return down aisle to check on passengers after first beverage service. Seats of plane in both directions for non stop flights very uncomfortable. With no lean back seats hard to find good sleep position. I tend to sleep through early morning flights."
Pros: "Comfortable, quick, and great service."
Cons: "No food."
Pros: "Crew was lovely."
Cons: "I had to gate check my bag and then waited 45 minutes to get it back."
Pros: "Nothing special"
Cons: "Seats very dirty sticky Not clean at all"
Cons: "Due to United delays in Bogota we were put on a standby flight 3 hours later. We didn't get on. Then had another connection two hours later that was delayed due to maintenance. Spent over 10 hours in airport. And over a total of 30 hours traveling ☹️"
Pros: "On time departure, no kinks, good seats."
Cons: "Gate changes"
Pros: "The flight crew seemed worn and a bit surly. They ran out of two of the meals and the one I got was oddly seasoned but it was warm. We sat on the ground quite a while while they fixed the PA system with no water then there was a women they'd let on the flight even though she had a different destination - supposedly they spent an hour looking for her bag on the plane. Do you hold up a whole plane load of people that got on the right plane for the woman that didn't and how come when they checked her ticket - no one noticed?"
Pros: "We made it home alive, so that's the main thing."
Cons: "Three hour delay, which wasn't clearly explained. From others waiting with us, we gathered that flights were delayed fur to some travel plans for POTUS. Does that always happen? I can't imagine it does."
Cons: "Kansas City airport is in need of a complete remodel."
Pros: "That transportation was available in Chicago."
Cons: "No problems."
Pros: "The crew was again nice enough to find an empty seat next to mine."
Cons: "The layover was very short. Fortunately, the gates were very close together. However, since I didn't have time to get lunch in the terminal, I had a snack box for lunch, too. This was rather monotonous. There aren't enough chocolate choices on the snack menu. There were no limes for my beverage. There was no in-flight entertainment available. I had hoped to finish the movie I started on the first leg."
Cons: "I understand aircraft safety is paramount, but 2 hour delay also meant we missed dinner reservation at destination on Mother's Day"
Pros: "Everything"
Cons: "Nothing"
Pros: "Smooth flight and on time"
Pros: "The free internet and movies"
Cons: "The delayed flight"
Pros: "Staff and the pilot got us to our destination safely and with out complications."
Cons: "Nothing"
Pros: "Boarding and crew were good"
Cons: "No comfort at all. Plane was jam packed and I had no leg room, arm rests would not come up, no free wifi or free entertainment."
Cons: "Very uncomfortable seats with no leg room."
Pros: "easy boarding, helpful united employees"
Pros: "First class it was owsome"
Pros: "Really short flight. Everything was up to par."
Pros: "Quick flight."
Cons: "Flight was delayed for 40 minutes because of "paperwork" according to the pilot. We boarded the plane on time however had to sit on it during the delay. We were not informed of what was going on until we had already been waiting for 30 minutes. When they informed us of the delay they offered everyone free direct TV in flight to make up for the delay. Once we finally took off they announced that the direct TV was not actually working. The flight attendant making the announcements was not sincere and rather unprofessional. Luckily the pilot flew fast so we ended up arriving only 10 minutes late."
Pros: "Cheaper"
Cons: "Long boarding and delayed flight, lots of walking"
Cons: "We have to pay for food on a 2 hour flight? Just snacks, no meal even though it was dinner time. The stewardess doing announcements was obnoxious. She had an odd way of speaking with strange pauses, she kept calling it Kansas instead of Kansas City, and she made condescending remarks about it."
Cons: "It was a small, commuter plane and everyone was to gate check any carry-on that wouldn't fit under the seat, like rolling bag. My neighbor did not check his and took up more than half of my leg room. He was NOT friendly and I was not willing to anger him by complaining. But he should not have been allowed to bring it on board. This was a United flight, not Lufthansa."
Cons: "The flight was delayed by over 4 hours, there was no clarity on what was going on. They made us change aircrafts, the ground staff was mean at best. In spite of the 4 hour wait they didn't even bother serving food or made any announcement to handle passenger anxiety and concerns. Delays are sometimes unavoidable and I have had experiences in the past but none that was handled this unprofessionally"
Pros: "I'm not a frequent flyer so I can only compare to my 2 United trips (1 last year and the most recent) but the experience was great. Thanks"
Pros: "The flights were all on time, we had no problem getting through TSA, despite the fact that the airport tonight open until 4 AM for our 530 departure from Lafayette, Louisiana . United agents were there to get us through quickly at 4:15 AM. Because we were being met in Managua at noon and moving in with families that afternoon, there was a little margin for error."
Cons: "There was nothing not to like."
Pros: "The time of departure was 5:30 AM, and I was concerned that we'd have trouble with TSA, competing with other early morning flights at a small airport whose terminal only opens at 4 AM. But the United ticket counter handled us efficiently and we were seated in the boarding area at 4:25."
Cons: "Nothing to not like. Everything went smoothly and we arrived in Nicaragua on time and the rest of our complicated plans for the day went perfectly. And that wouldn't have happened if we had run into glitches."
Cons: "We were delayed, no big deal. Then we got on the plane and set there on a hot plane for over 30 minutes waiting."
Pros: "Delayed in Denver"
Pros: "The professional services"
Cons: "Cramped leg space"
Pros: "Good flight attendants"
Cons: "Small seats"
Cons: "Didn't have a plane for us. Over 3 1/2 hour delay. Every time I fly this airline there is an issue with the flights."
Pros: "Went smoothly & on time"
Cons: "Didn't see any flying monkeys going over Kansas. They promised me flying monkeys..."
Cons: "At the boarding gate, there was really really mean crew operating the boarding. There was one guy on standby, was told to wait so he did but he didn't get the seat . I understand that could happen but how she spoke this guy was absolutely rude and she did say " that's not my fault! That's your fault!!" And slam the door ... When we asked her for adding miles , she did as complaining " I am here for the flight to Ommaha ." Even though she was not , she is working for United airlines , isn't it her job ??? She was like that to every customer and that presents your company's value ... When the gate was for us , she was back at the gate ...... I am so disappointed for this poor customer service. Even though if I mention here , I know nothing would change and I hope this one voice will reach to the company somehow and make some change ."
Cons: "having to check bags that normally fit in most overhead bins"
Pros: "Wifi"
Cons: "Snacks"