Cons: "Delayed flight planning - would have been nice to delay the flight before boarding."
Cons: "Flight was delayed almost 3 hrs. Ran out of food right before my row. I upgraded my seat but feel I got the short end of the stick."
Pros: "Just a great experience Delta is still above the rest excluding Hawaiian"
Cons: "Cant think of anything"
Pros: "United Airlines culturally has a very big issue. The crews are not friendly and the seating is awful."
Pros: "The service by delta employees for this leg of my journey was beyond great. The leg room was above average."
Cons: "Leg room. Never can have enough leg room."
Cons: "Delta always has 1 or maybe 2 people checking everyone in, including the baggage drop. So, EVERYONE has to wait for one person to finish checking in the first class passenger with a thousand needs. Very poor service as is their norm."
Cons: "More than 4.5 hrs in taxi waiting to take off. Due to “few rain” and after 3.5 hrs we needed to refuel when we were about FINALLY close to our turn for take off. Horrible service by DELTA. Never flying again with them"
Pros: "crew was nice and pilot was informative."
Cons: "1. flight was delayed twice, which meant my arrive was delayed in Cincinnati. 2. boarding was a nightmare. After 2 delays, I was crammed into zone 4. I dont fly as often, the seats space seems to be getting smaller. 5. I sat next an overweight person. I didn't like my personal space violated. 6. The flight offer movies, I slept. Yet kept getting elbowed by this overweight neighbor. 7. I am a single, independent person. I prefer to sit near the front. First on and settled and 1st off and gone!"
Cons: "yet another oversold and crammed into a plane flight from delta. the crew were nice and all...but the passengers were all ready to be throw into a battle royal pit to actually get on the plane. Getting real tired of this"
Pros: "The flight crew was so polite and willing to help."
Cons: "The boarding process needs to be looked at. Maybe creating better zone style lanes might work, it's always a hassle and always a pain in the a** trying to navigate my way to the boarding door."
Pros: "Crew did the best they could with the situation"
Cons: "An hr delay because our plane was delayed an hr due to there being too much fuel and it seems a lot of delays that were very preventable"
Pros: "The crew was nice"
Cons: "Pilots showing up on time. The flight was delayed 3 hours not due to weather or mechanical issues. Then they boarded us on the plane, let us know it was delayed 1.5 hours, then back onto the plane at that time, then waited another 1.5 hours to leave. Unacceptable. I missed my work meeting from this."
Pros: "Great crew - good attitudes."
Cons: "Delayed for an hour due to a log book issue."
Cons: "I upgraded my seats, but we still didn’t get any extras for the price."
Pros: "Basic flight. Super uncomfortable seats. Older plane. Cramped. Pilot was great. Flight smooth."
Cons: "Got there safe!"
Pros: "Crew was great."
Cons: "Older aircraft. No electrical outlets. Arm rests did not stay up. Entertainment only on AA app on personal device."
Cons: "It took entirely too long to board the plane. Then there were ‘mechanical issues’ that needed dealt with. Well, don’t have everyone sit on the plane for 60 minutes. Don’t continuously state ‘it’ll be fifteen minutes.’ Just give straight answers"
Pros: "It was fine. Just not anything great."
Cons: "Many groups were not seated together. at the airport I asked if my husband and I could be put together . One worker seemed interested in helping, but another rudely butted in and said there "were no seats together, the flight was full." Come to find out the flight was not full, there were whole rows not full. The groups near our seats rearranged ourselves so we could be by our family members, so it worked out. No thanks to the person at the terminal. Really long walk from the gate to the plane. No food on a cross country flight. Only a few cups of water/soda and a cookie. which unfortunately is typical now days. The lights were off the whole trip. The captain kept turning on the seat belt sign for the turbulence. Which there was a lot of. But then he would announce for everyone to go back to their seats. It wasn't huge bumps, just a little rough. and it woke everyone up by announcing it multiple times."
Cons: "Took. For. Ever. To board. And. Bagage took. Long. Time. To arrive. ."
Cons: "The flight was delayed by an hour because one flight attended didn’t come to work on time"
Pros: "Got there safely."
Cons: "The seats are miserable small and uncomfortable. More options for snacks for the cost of the ticket!!!"
Cons: "Entertainment system did not work. Wifi did not work so could not use personal devices. Light did not work so couldn't read a book. Looking at the back of the seat in front of me for 5 hours was pretty tedious."
Cons: "Took off an hour late from a gate all the way across the terminal from the assigned gate. Promised "free" Direct TV did not work and the Wi-Fi didn't either."
Pros: "Flight was smooth, attendants were great."
Cons: "I was so uncomfortable in my tiny seat. They are small and awful."
Cons: "The crew allowed an excessively foul smelling person on the plane who was obviously Intoxicated on some illicit drug and smelled so bad that it made the entire area unbearable."
Pros: "United Airlines for a change did a decent job flying back to LAS unlike our flight from BUF to EWR which got canceled and we had to drive to Newark which was not only disappointing but to witness customer service uncaring even more distressing."
Cons: "We may not choose UA for our family from now on. Quite a bit of confusion even when trying to reach customer service over phone, the hold time is 15 to 20 min?"
Cons: "I missed my flight due to a nonsense delay from Charlotte. Arrived at the gate 1 minute after scheduled take off and the plane was gone. Not even an attempt to waiting as I ran, 5 months pregnant, through the airport. I was rebooked to arrive in Las Vegas at midnight. 12 hours after the original time. I bought a flight from Southwest. I will never fly united again"
Pros: "I liked that it was on time."
Cons: "The flight attendants are rude and cranky. The plane was hot and over booked."
Pros: "Not bad overall. I was exhausted at one point and passed out in my chair. I would have missed my flight if the gentleman boarding people hadn't noticed and woke me up to ask if I should be on the flight. I was out so deeply that I hadn't heard any announcements. There wasn't any food on the three flights but a cookie waffle thing and that was all I had during the 13ish hours I was on planes. The staff was super awesome and nice. Space wasn't any different than other planes, but tight on the first flight. I got lucky on the last two."
Cons: "I was starving and dehydrated."
Pros: "First of all the captain let us board early and get settled, the flight attendants were very friendly and the take off and landing were smooth, it was a great flight the seats were comfortable and the trip was short."