Sandwich for dinner
They had to change tires before we lelt in Toronto. And we spent more than one hour on the tarmac.
On time with no drama
Late, slow, de-icing in Detroit took nearly an hour!
I couldn't chose the Hindu meal when I booked ticket from Kayak and I had to suffer my entire journey not having food
Etihad checkin crew at ahmedabad are the worse in the industry and would never fly again with such service.
The flight crew were both considerate and kind.
I disliked nothing.
Excellent at desk check in service, easy to change seat.
Food and service was better before in 2016
Food was bland and weird combinations. Give a chapati or rice with curry.
Again, excellent flight crew.
Nothing to dislike.
Etihad has gone downhill over the past few years and please consider this carrier as your last option for travel. They are simply not worth the money you save, considering the pain they make you sit through. Extremely poor service from the staff and they offer little to no option to you if the flight gets cancelled. They were not willing to accommodate my request to reroute to a new destination (which actually is cheaper than my original destination) as i was about to miss my consular appointment due to the flight cancellation and this was the only way I could make it. They outright said it's not possible, didn't even check if the flight to the new destination has availability or not. The staff especially at Heathrow is a joke, don't even bother reasoning with them.
On time as scheduled.
On time arrival
Small aircraft. Loud engine noise. Biased treatment for tickets booked on non Delta sites
Boarding process was horribly handled. Food was inadequate. Stewardess was saccharine. Bathroom door didn’t shut completely. I was told this wasn’t an international flight and therefore no free alcohol. Aero Mexico flight to Mexico City had much better food, free alcohol and more attentive service personnel. Also delays because of equipment problems.
The plane was really cool. Some more advanced technologies than other Airline companies. Crew was good too.
Issue happened with my landing. Didn't make it in time to next gate. Delta did everything they could to blame me, insulted me on The phone and definitely provided the worst customer service
Excellent service and upgraded snacks in economy
Lagos Murtala Muhammed (LOS) Nigeria
White Plains Westchester County (HPN) United States
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