Lounge was top notch h with great variety of food and drinks. Cabin crew were great. Smooth flight.
My seat 3G did not go down fully and the buttons were not working properly
The staff was not very polite but the flight was very very nice and comfortable and the entertainment was great
Following a paid seat upgrade for enhanced comfort, I encountered an unacceptable odor in my assigned area. It took three hours for the crew to relocate me, and the replacement seat was unacceptably close to the lavatory, offering no improvement.
Unfortunately delayed 2 hrs due to faulty tyre.. which had to be changed, but better safe than sorry.
accomodating check in staff, friendly flight crew ( a crew member was speaking tactlessly and was overfamiliar with passengers
On arrival to JFK it to 3.5hrs to clear immigration, as only 3 booths open. Almost missed connection
Narelle and Victor were amazing and delivered 1st class customer service
The crew on both flights were courteous and professional. The flights were smooth and on time. Great experience overall. There could have been at least a drink on the flight's JFK - JAX leg.
I didn’t like that I had to be pulled aside to be searched in front of people like a criminal. Even if you had to search people create a room no in front of people. It’s not decent at all. I love to fly with virgin always.
Flight and flight service was great. When a flight is cancelled, publish to all affected with email and txt. Explaining the way forward.
The seat cushions are absolutely lacking, not sure if they know the passengers are traveling for 14 hours straight, but the padding made our back and butt ache like crazy. The entertainment console had its own problems, either the headphone jack wasn't working or the power outlet via usb or ac outlet was not working. Not to mention the seat handles were not adjustable in some planes in the middle or on the aisle. Qatar/Indigo may be operating a very old fleet of planes to make as much profit as possible, but passengers may not be following them for long, should this treatment of its customers continue. Qatar/Indigo, wake up and do it right by your customers, or they may not be your customers anymore.
The crew was fantastic and the over flight was perfect as well.
They shld provide food. Between food they are giving 10 hours gap which is toooo much
After going through security and waiting for the flight at the gate, there was no access to bathrooms and no place to charge a phone while waiting for the flight. But once I was on the plane, everything was very good.
The qatar airways flights were great, the code share with Indigo could have been a lot better. There is no option for web check in, there is not information on the tickets for the INDIGO PNR this caused a problem with security letting us into the airport. The indigo staff did not even want us to line up before they opened the counters. There is not option on the indigo flgith to request special meals.
I like is everything is good seets are little uncomfortable during the long flight ✈️ Doha to us , luggage 🧳 came too late overall very nice thank you for all
Nothing I knew what I was getting into ; no complaints when on string budget
The food was terrible The flight attendance was sloppy and late with everything!! Never again
I didn’t expect American Airlines. I excepted QTAR AIR LINES. From KAYAK we are booking so in the kayak site it showed qathar air lines but operating American Airlines. I don’t like .
Horrible as a connecting passenger. The airport experience is horrendous in Madrid. Once on the flight everything was fine. Stop selling connecting flights through Madrid with less than 2 hrs transit time!!
Delayed suitcase - terrible service to get my suitcase next day, I was informed it would arrive today in the afternoon (Jun/28). Now, I was informed I may or may not receive it until 3 am (Jun/29).
Flight got cancelled and we did not get an email till the last minute. They rebooked us on British Airways for 6 hours later and did not inform us. We drove all the way to the airport for the AA desk attended to take a while to figure out our flights were cancelled and rebooked. British airway attendants did not show up till 4 hours later! Really poor customer service
Everything about the flight is better,just to work on the food Everything about the food is very poor
Business class lounge for my gate was closed and no email was sent, causing me to walk back and forth to different gates, etc for over 20 minutes one way. Flight entertainment was mediocre with very poor choices especially for business class cabin. Original flight was cancelled and rebooking was difficult and no reason given for cancellation.
Departure was delayed leading to late arrival, 25 min wait for a gate. Basically, missed all our connections & had to be rebooted, which was a very long process.
I was downgraded from business class to economy class with no compensation. American Airlines is absolutely the worst airline for international travel. They treat their business class customers like dogs.
efficient. on time. cabin crew were very professional and very nice to deal with. would definately fly BA again.
Crew was good. Seat was worn but overall okay. The infotainment system is outdated and needs to be updated. BA should provide free WiFi for club world/business class passengers.
Supervisor at the check in area was very rude, unhelpful and unprofessional. Checking in was rowdy and stressful. Boarding was the same. Food on flight was horrible. Could not get drinking water onboard. Told by flight attendant that they had limited supply. Flight attendants were very disturbing throughout the overnight flight. They cared less about passengers trying to sleep and kept bumping into people as they walked along the aisles with their bodies and trolleys. Just very bad and disrespectful experience.
The temperature in the plane was very warm, never experienced in any airlines we have flown, normally its freezing. our trip from JFK to Cairo was unbearably warm.
The food was horrible and the service was even worse, the entertainment was broken and missing control stick, even boarding was unorganised unprofessional, even the seats was loose, 5 hrs delay going and almost 3hrs delay coming back, the only thing is direct flight but with all the delays I can get a lot better airline for cheaper and a lot better service.
Very basic service in business class. Mediocre will be the right word to describe them. Also, we arrived 8 hours late.
Has upgraded from inside from leather sets to new version of touch screens ,,thank u
flight was late, after landing they made us stay 30 min-hour on the plane, very uncomfortable and not clean at all. Trash all over the plane very unsanitary
So bad we never travel with Egypt air bad service smells bad food bad Ching my sets to back
Boarding was a nightmare. Still the B773s don’t have WIFI and are a something from the 90s in terms of comfort.
The bathroms were disgusting by the end of the fight.
I liked how nice the crew were. The seat could be better and more comfortable. The movies could be newer. The entertainment movies were all old
Like the staff. Food was ok. Entertainment was old and many monitors did not work.
They canceled my flight and they haven’t reimbursed me yet
Easy flight, on time, easy check in but long lines.
Dirty seats, entertainment unit not working. The crew member assisting in giving boarding passes was rude. She didn’t give us the seats we bought and then tried to give us 4 seats saying they were in the same row which they were not. We had paid for our seats to be assigned!. Food was bad, service was poor. My son had asked the hostess for a sprite which she told she would get but did not
Food quality was low for business class. No snacks between meals. Very confusing “One World” participation. This airline seems to be part of the program but doesn’t recognize the benefits to customers (luggage allowance)???
Good! except for the in-flight announcement which was very poor. The flight attendant was inaudible with her english language throughout the flight. Her communication was bad, very bad. I could not fantom what she was saying in english and she was very fast you could hardly hear or understand what she was communicating. She needs to improve. Thx
There was no food !! We ordered Kosher and they confirmed they would have it but the crew told us that kosher food was “out of stock” We went hungry for 7-8 hours
The food was disappointing, and the airplane appeared old, with torn seats. Royal Air Maroc could definitely do better.
Check in process is terrible, only one counter opens to serve over hundred passengers, agents are incompetent and took too long to get passengers boarding passes. Supervisor is no help neither. On board entertainment 90% monitors were defective.
Educate your crew members they need to understand what their job is and customers service and be human.
Comfort and organisational prowess of the entire crew. Baggage handling can be better. No had all my luggages after 6days of the flight.
